T-Mobile Confirms No Lumia 810 LTE Support With Short Statement

Lumia810Review3

After weeks of speculation, most of it unwarranted the issue of LTE inside the Lumia 810 has finally been put to rest. As a number of stories have surfaced in the past few days indicating T-Mobile had indicated the device wasn’t in fact LTE-ready, I decided to do one last check with T-Mobile:

While the Nokia Lumia 810 features a chipset, which provides the hardware capability to support both HSPA+42 and LTE, the device will not automatically access our LTE network and, at this time, it will not receive an update to do so.

T-Mobile is committed to enhancing customers’ experience with our devices, including providing upgrades to device features and operating systems, and T-Mobile aims to deliver software upgrades when it will provide a better experience for our customers. We’ll share additional information on upgrades for the Nokia Lumia 810 when they are available.

And that’s that. Perhaps I can interest in you in another smartphone in T-Mobile’s LTE line-up?

More info: WPCentral

 

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  • galaxymaniac

    again, the Lumia line is screwed over by T-mobile, or was it Microsoft?

    • http://tmonews.com David

      Screwed over? Hardly…nobody ever promised this would have LTE, it wasn’t sold with the promise of LTE, I don’t fault T-Mobile in any way is any attempt to point blame is mistaken and wrong.

      • http://pharaohtechblog.blogspot.com/ Conan Kudo (ニール・ゴンパ)

        Not to mention, there was no evidence that there was ever any LTE support for this model. In fact, the lack of LTE is the very reason it is a Lumia 810 and not a Lumia 820.

        • kk888

          The aws LTE test was included in FCC report tho

        • superg05

          at this time, it will not receive an update to do so.

        • http://pharaohtechblog.blogspot.com/ Conan Kudo (ニール・ゴンパ)

          No, it wasn’t. The FCC ID for the Lumia 810 is QMNRM-878. The testing data provided to the FCC tests GSM 850/1900, WCDMA 850/AWS/1900, and WiFi a/b/g/n on 2.4GHz and 5GHz. The QMNRM-878X (a different phone) has AWS LTE support.

      • http://www.facebook.com/profile.php?id=18000494 Justin Black

        Ehh, no one was screwed over, but this does leave wp-tmo users with zero LTE options.

        • Jak Crow

          Only 42Mbps HSPA+. How horrible….

        • kalel33

          You’ve never seen the upload speeds and latency on Verizon’s LTE have you?

        • http://www.facebook.com/profile.php?id=18000494 Justin Black

          Hey I’m not crying here. Merely pointing out that WP users have no LTE options. I’d like to take advantage of the fastest network technology. Sorry.

        • mdosu

          first world problems.

      • Guest

        some of this update power falls squarely in nokia’s hands and fault has other carrier variants got an update?
        Did t-mobile know what frequency they where going to use for LTE when this phone came out?
        it can be installed through pc i think when i went to 710 software update it took me to this below can anyone verify

        www nokia com/us-en/support/software-update-for-nokia-lumia/

    • BahamasGeek242

      Both of them, they want to move units of the new phones

  • taron19119

    I can’t see y people would think this would get lte update

    • http://www.facebook.com/profile.php?id=18000494 Justin Black

      BC reputable tech sites were reporting this.

      • http://windowsphonedaily.com/ Saad Hashmi

        Yeah Engadget reported it first and then there was a FCC filing. That’s hardly what I’d call “unwarranted” @davidtmonews:disqus.

      • IRIE4IPIEIR

        Everyone BUT T-MOBILE! WTF am I missing. Since when did “reputable tech sites” make company decisions for a wireless company who released a phone that was never said was gonna receive the update.

        • http://www.facebook.com/profile.php?id=18000494 Justin Black

          That’s clearly not what I’m implying. People read and believe tech news. That is why they thought it would happen. No one is saying tech news sites make carrier decisions.

        • http://tmonews.com David

          All this conjecture was based on a quote received by Engadget a few months ago that supposedly said it was coming. I don’t even know why I reported on that quote, because I was hugely skeptical at the time. Nothing I had seen internally showed that was the case and I figured it was just an errant PR misstep. Turns out I was right.

    • weinerschnitzelboy

      I has the capability to do so, like how to the Note 2 did. The Note 2 had it enabled. I don’t see why the Lumia can’t get an update.

      • taron19119

        Because its not high end phone

        • http://windowsphonedaily.com/ Saad Hashmi

          By that logic, shouldn’t the HTC 8X receive a LTE update then? It has LTE on every other carrier its on.

        • taron19119

          No cause when it was released T-Mobile did not have lte and its not going to sale wall enough for T Mobile 2 unlock lte

        • http://www.facebook.com/profile.php?id=18000494 Justin Black

          By that logic any phone, regardless of OS, will not get lte unless it sells x units. . I find that hard to believe.lte capability sells phones.

  • MagentaUser

    xda is your friend

  • genoh8

    Was this situation similar to the Galaxy S 3,
    because it came out of the box with the settings option to connect to LTE, it was later removed via a software update

    • superg05

      thats a good question but it also had its lte antenna removed question is did they do it to this device to

  • http://www.facebook.com/charlie.prigge Charlie Prigge

    I think people have a right to be upset. This is the second time T-mobile has denied an update to a windows phone device that would ultimately give the device some appreciated longevity. First lumia 710, and now the 810.

    I do not think that they are required to perform these updates, but it would be a sign of good faith that they care about our experiences.

    I for one will never purchase a carrier branded phone again (not including iPhones). Not sure that this decision affects anyone but myself, but if T-mobile doesn’t want to deal with updates, don’t lock the phones down with carrier locking, let the manufacturer and software providers take care of that.

    • BahamasGeek242

      One more reason to Buy a unlocked Nexus 4 or IPhone

      • Ordeith

        Because Nexus 4 did get an update.
        an update that disabled LTE.

        • BahamasGeek242

          Google & T-Mobile never said that the Nexus 4 was going to be LTE ready. So the update that killed it no biggie. I tried it for a while anyway and my battery life took a major hit.

    • Guest

      some of this update power falls squarely in nokia’s hands and fault has other carrier variants got an update?
      Did t-mobile know what frequency they where going to use for LTE when this phone came out?
      it can be installed through pc i think when i went to 710 software update it took me to this below

      www nokia com/us-en/support/software-update-for-nokia-lumia/

      • http://www.facebook.com/charlie.prigge Charlie Prigge

        Nearly All Nokia Lumia 710′s received the update. Tmobile chose not to spend the resources to test the software update thus it could not be downloaded due to carrier locking. There are ways around it, but it was tedious and troublesome knowing that it could brick my on contract phone.

    • Spanky

      I am absolutely disgusted by carriers meddling in the update process. If they decide not to update a certain phone whose manufacturer has made the update available, step aside and let the manufacturer roll the update out. I am hoping that the next Nexus will have LTE capability. If it does, my GS3 will be the last carrier-branded phone I ever buy.

    • http://www.facebook.com/profile.php?id=18000494 Justin Black

      The tradeoffs are apparent. The interest you pay on the EIP is not monetary. You’re just tormented with poor handset support!

      true story. The owner of the company I work for bought an unlocked Rogers 920 running on Tmo. LTE icon lit up on his phone after the launch. Argggh!

    • Ordeith

      But T-Mobile SAYS they care, isn’t that enough?

  • Get_at_Me

    No wp8 love… Lol

  • Guest

    , the device will not automatically access our LTE network and, at this time, it will not receive an update to do so.

    and, at this time, it will not receive an update to do so.

    At this time, it will not receive an update to do so.

    sound more like a not right now maybe later they said the device can connect manually but not automatic can’t you just change or add the apn from the note 2

    • jay_max

      I noticed that too…the careful wording in the statement leaves the door open…otherwise, they’d issue a flat out “no.”

      • http://www.facebook.com/profile.php?id=18000494 Justin Black

        Check wpcentral. The response I received was a flat out no.

  • superg05

    if you want an update bug nokia there the lazy bastards that have to make it if all 2,000 owners annoy them they might be more motivated no where did they say that you would not get an update just there is not one currently you should have know better than to trust nokia my last nokia phone was the N900 and will continue to be my last nokia device

    • kalel33

      Nokia released an update for the Lumia 710 but T-mobile wouldn’t push it out. They didn’t want to take the time to test it with their bloatware. T-mobile is to blame on that one and most likely the Lumia 810.

  • Alex Zapata

    April fool’s? Lol

  • evansrw80

    Dear T-Mobile, this is the kind of thing that has resulted in u losing millions of customers and the reason why I will be joining those same millions…

    • IRIE4IPIEIR

      What, because they don’t update a phone that didn’t sell well, do you know how to run a major company like this? If you did, then you wouldn’t waste you valuable time updating a phone that about 19 people own. Smarten up bud

      • evansrw80

        For a company struggling to attract AND keep subscribers, they should be looking at ways to make owners of every device they sell happy. Not just those who want iPhones or Galaxy’s. I don’t have this particular Nokia but I’ve dealt w/ TMos nonsense on updates multiple times (w/ android and windows devices). Its a bad business practice they have. So no, its not limited to this one device bud.

        • IRIE4IPIEIR

          Care to elaborate BUD? I only buy high end phones on T- Mobile and every single one of them received it’s update to the latest OS, so if you’re talking about low end phones that only broke/old people buy, then your comment is irrelevant.

        • bb10rocks

          let me get this straight.. people who chose to buy low end phones with TMO should not expect to get software updates ? is that what you’re saying ?

        • IRIE4IPIEIR

          What an I missing? This phone was never promised LTE, so what are all you crying about?

        • bb10rocks

          It’s not just about LTE, it’s more about your comment that “low end phones that only broke/old people buy” shouldn’t expect updates — that’s exactly the kind of attitude that got TMO into trouble in the first place.
          The attitude that you / they are too good for some people’s business.

        • IRIE4IPIEIR

          Firstly, you put words in my mouth, I never said that, secondly, people who buy those low end phones aren’t looking for the LATEST updates and NEWEST features and FASTEST internet speeds. Look at all the low end phones on ATT, Sprint and Verizon, are they all updated to run LTE/latest OS? Don’t think so, T-Mobile will never be able to satisfy you people, it’s hilarious.

        • evansrw80

          well sir, since I have both an HD7 and a Note 2, idk who ur referring to w/ the stupid u ppl comment. But if u had any common sense u would know that ppl who are in the market for budget phones do care about those things, just not in a $800 package. They may not expect the greatest quality or support but they do expect SOME form of it. Maybe u should mingle w/ some of the common folk and get a new perspective on things

        • IRIE4IPIEIR

          Oh so that construction worker who just bought this phone is gonna be crushed because he won’t be able to access LTE? Bummer…. that 60 year old grandma is gonna have a heart attack because her Google searches aren’t gonna load 1 second faster. Trust me, I worked in sales several years ago, no one cares about this but you, and the rest of the people around here who have nothing better to do than find ways to bash T- Mobile

        • evansrw80

          LOL since ur obviously retarded we can go ahead and just stop the discussion and u can go enjoy ur high-end device.

        • IRIE4IPIEIR

          LOL, you have to revert to name calling because you’re so mad that you are so broke, you can’t afford to buy high end phones, you probably live in a small studio apartment, stuck on food stamps and Medicaid, too lazy to make something of yourself so you don’t have to even get mad at such pedi stuff like this.

        • kalel33

          Top end phones have pushed out updates with T-mobile? Like the HTC One S, LG G2x, Mytouch 4G, Samsung Galaxy S 4G or even the Samsung Galaxy S2? Nope, didn’t think so. They never pushed the updates on those phones more than 6 months out. All the other carriers push updates well beyond that time.

        • IRIE4IPIEIR

          I didn’t know those were top end phones. When they were, years ago, they received their updates. MT4G: 2.2 to 2.3,
          G2X: 2.2 to 2.3
          SGS2 about to get jellybean, as for HTC One SO, that’s an HTC problem, they are known to not update their phones quickly. Did you forget it isn’t fully up to T-Mobile to update phones, its up to the manufacturer, not the carrier

        • kalel33

          They only received one update but most “top end” phones get two updates. Yes, it is mainly the manufacturer that puts out the update for the phones but T-mobile has also shown to delay or completely ignore those updates because they don’t want to put in the time to test them with their bloatware and network. And like I said, they never pushed updates beyond 6 months, unlike other carriers. The Motorola Razr is over a year and a half old and is running Jelly Bean. HTC Amaze and Galaxy S2 was released at that same time. Amaze is all HTC’s fault but the S2 update has been with T-mobile for months.

        • evansrw80

          what ur missing is the fact that TMo is big on budget and mid to low end phones. To do not push updates to those customers who make up a hefty amount of ur subscriber base is a ridiculous business practice. Its not about that particular phone.

        • IRIE4IPIEIR

          So what you want is perfection from a company who never promised anything for this dumb phone. Just move on bud. I bet the amount of users who own this phone is in the hundreds, that’s it.

        • evansrw80

          thats basically that what he’s saying. And it sounds quite idiotic to say that.

        • CJ

          What about the G2X That was suppose to be a high end phone and had one update 2.2.3 I believe that should have been updated a second time! HD7 to 7.8 and the HD2 was hacked onto Android and Windows 7. I agree T-Mobile has issues with updates and if they want to be different than other carriers this is where they start.

        • evansrw80

          Thank you CJ

        • superg05

          firstly htc has always sucked at updates and because the HD2 was so flexible they made sure to lock down all future devices.
          lg sucks at updates but when they did it was one of the latest at the time 2.2.3 after that was a jump to 4 which it did not get
          Samsung starting with the galaxy s 2 and up they have updated and even ported over features from there new devices which they had no obligation to do if your going to buy….. Buy Samsung

        • CJ

          I agree with you about Samsung and we learned our lesson. I am probably going to get the Iphone for the update reasoning also :)

        • TechHog

          I wish you luck in finding a carrier and manufacturer that updates low-end phones.

        • evansrw80

          TechHog, what is the point in selling these mid/low and devices if there’s going to be zero support for them? If TMo got all the latest high end devices (and I don’t mean 6-9 months late) or at least a variant then maybe that concept would make a little bit of sense. But they don’t. They’ve offered us The Note 2 (which I have) and the GS3….while flooding there stores w/ lower spec phones. There’s no iPhones, no BB Bold (when it was considered high end), no One X or One X+, no Lumia 900/920, Droid DNA variant….the list can go on.

        • TechHog

          First of all, you’re forgetting about the Windows Phone 8X and the Nexus 4 as far as last year goes. Second, they did get the Bold. Third, they stopped getting phones late, and most of the phones that got late were late to all US carriers. Fourth, the only manufacturer that tried to support all carriers with high-end phones last year was Samsung, and if you’re going to choose an exclusive carrier it’s probably not gonna be #4. Finally, every single major phone announced for US release this year so far is coming to T-Mobile, so your argument is outdated.

        • evansrw80

          ok, well I didn’t either one of those because TMo has yet to release a “high end” WP8 device which is why my HD7 is still being used. But to say they stopped getting phones late would be incorrect. Original Note, late. ANY version of the iPhone, late. A Lumia 920 varient, late. There’s zero support for WP7 devices that could have been updated to 7.8 already. I’ve been w/ TMo for almost 10 years now so I’ve seen their history. Would love to stick around if I knew they’d change this one (IMO) major flaw. But it doesn’t serm likely

        • TechHog

          I just stated a high-end WP8 device on T-Mobile, the original Note isn’t a recent device, and I’ll give you the iPhone but that’s mostly due to the failed AT&T merger. Stop denying that they’re fixing it. They are. You clearly expect to just wake up one day and see T-Mobile’s site list every good phone ever created for sale and day-one updates for every phone. Progress takes time, and T-Mobile’s pace this year has been stellar. They’re getting every high-end phone on time. They’re rolling out LTE. They’re buying out MetroPCS to acquire more spectrum. They’ve introduced the best plans on the market. If you’re really that fed-up, please just go to Verizon and pay twice as much for limited data and giant logos on your phones.

        • evansrw80

          TMo released the original Note a month before they released the Note 2 so how is that not recent?
          Not getting the iPhone ever has nothing to do w/ the failed mergerm they’ve NEVER had one. Being a long time customer, what i expect is them to go back to providing great support and customer service which is what attracted ppl to begin w/. The LTR rollout is great. What they have planned as far as what’s going to be released this yr is nice too. But that doesn’t change what’s been going on over the past few yrs.

        • TechHog

          I said that it’s not recent because it’s already been replaced.
          Before the proposed merger, only AT&T and Verizon had the iPhone, with Sprint getting it in the middle of the mess.
          But anyway, think about what you’re saying. You’re saying that what they do in the future doesn’t matter because of what they’ve done in the past. That is way beyond a stupid way of thinking.

        • evansrw80

          no, I’m saying it doesn’t change what they’ve done recently, not that it won’t matter. If the new Uncarrier plans take off and they actually role out AND support high and lower end devices, I’d definitely stay a member. But given the trend over the past few yrs, its still a big if

        • superg05

          firstly you picked a phone with an os and 2 percent market share that’s not really taken serious by most carriers around the world. even worse you picked a nokia device and expected support X) lol…….. nokia is sh!t but if the phone manufacture actually cared to support the device they would add it to the update database that you can install update from pc .
          instead of trying to charge carriers a fee for there device support on a dead end phone that they said they had an update for but most carriers passed on it

        • Rand0m3

          Same boat, HD7, HD2, G1 and several more going back. I jumped from AT&T to tmo amost right after they launched as TMo (I know they were something else before that) I was really disappointed about the HD7 7.8 lack of update (I think that was HTC), the HD2 having more longevity in tha hacker forums than the legit channels (again I think that may have been a group effort HTC and TMo), the G1 was too low end of a phone to showcase android (opinion) but it worked and the HW was probably a Tmo choice.

          I wanted the nokia lumia 920 but couldn’t get it on TMO, I refuse to buy another HTC phone because the update record with them has been horrible (even though some of that blame may be TMO) and tmo didn’t offer the samsung windows phone (yes I want a windows phone, not android or iPhone so those are also not options) which leaves me with a side-step to a 710, a nice enough phone but why would I want to side-grade, I want an upgrade.

          I found myself looking at AT&T plans recently (last night/today) since it seems I no longer get upgrade credits and have to buy the phone outright but still pay pretty much the same rate I currently pay, I’m thinking if I can get the plan to be close enough I may make the jump finally since the new plans negatively impact me.

        • MCGTech

          What’s the point in buying mid/low range devices when you’re expecting a premium experience?

        • http://www.facebook.com/profile.php?id=18000494 Justin Black

          If you’re calling this phone low end, I’d love to hear your rationale.

        • TechHog

          Mid-range? Pretty much the same thing in this case.

        • samsavoy

          They have the same phones as everyone else. Their network sucks. They haven’t expanded it in…what….at least 5 years now? The people that came to Tmo and left due to coverage issues will never return, and if they do after a few years, they’ll still be faced with the same coverage problems as before. So that’s how they can win customers back.

        • superg05

          there upgrading there entire network

      • http://www.facebook.com/profile.php?id=18000494 Justin Black

        Supporting 3rd and even 4th place platforms is necessary, unless carriers want Samsung and apple running their biz.

    • eanfoso

      Bye? If you really want to do something about it send a letter to John Leguere not post it on a blog

    • JJCommonSense

      Oh please…. COOOMMMEEE OONNNNN,….. think about it… what reason would there be for you to buy a new phone… if we would just simply update the current one to be just as good as the new one? This is about business not trying to be your best friend… It’s not that hard. You people are 8itching and complaining as if your phone half works.. if thats the case then get a new one, or complain that they’re not sending out patches and fixes… they didn’t market the phone as an LTE phone so if you want LTE you should get an LTE phone OR figure out how to fix it yourself. You weren’t tricked into getting a phone that might be able to handle a network the carrier was 2 years from rolling out… Your current phone is not going to suddenly STOP WORKING because there’s something newer and faster… what a bunch of spoiled brats!

  • IRIE4IPIEIR

    Why are you Windows Phone users complaining anyways, what on the Windows Phone OS requires an LTE connection? Nothing, should be Lucky all 19 of you Lumia owners out there are capable of accessing the 42Mbps, that’s what…..

    • g2a5b0e

      Go back under the bridge, troll. I have a dream that smartphone owners of all varieties should be given the opportunity to enjoy the fastest data speeds possible.

      • Mirad77

        Wow what a dream u have. You must be living in………..

    • http://www.facebook.com/profile.php?id=18000494 Justin Black

      what on any phone requires an LTE connection? I think you’re estimate is off by several orders of magnitude. Oh it was a joke, I get it.

  • Guest

    maybe it does not work with tmobile lte bands when did this phone come out it might work on at&t network it might be before tmobile knew what band they where going to use for lte

  • http://twitter.com/Joegar43 Jeremiah

    Does it really matter HSPA+ is almost as fast as LTE anyways
    Plus the battery last longer on HSPA+.

  • Susan

    I hope Tmobile changes their marketing to avoid these let-downs in the future.

    Dear customer, we have no intention to actually supporting these Nokia windows phones going forward..
    We are only offering them for sale, because our VP of marketing had an affair with a Nokia rep and signed some contracts during a boozy Vegas trip.

    We strongly encourage you to consider another phone instead.

  • I-Troll-U

    I learned long ago to not buy a device based on promised future features.

  • Randall Lind

    windows phone is not a big seller why waste time on it. T-Mobile should focus on other things.

  • mdosu

    Reading the comment, it looks like T-Mobile is leaving the door open with that last sentence. So it sounds like a possible Nokia issue. Or TMobile decided at this moment it is not worth the effort and time spent to bring the update to the 810

  • JaswinderSinghJammu

    I was thinking about the Lumia just because of the low price point of $360 but not if there isn’t any LTE on it.

    • http://www.facebook.com/profile.php?id=18000494 Justin Black

      It’s a good piece of hardware, but for the sake of longevity, I do not blame you for thinking twice.

  • Josh Robert Nay

    Windows Phone or no.

    Just because they’re declining it now doesn’t mean they won’t later. Of course, given T-Mobile’s track record in releasing these updates, I’m not going to hold my breath.

  • jay_max

    I understand no one at TMO promised this, but since TMO has now announced that an update will enable LTE on older iPhone 5 models that are unlocked and operating on their network, it wouldn’t take much (and be a good customer relations move) to enable LTE on the 810. I’m sure Nokia could whip up a firmware update pretty quick. In addition, the 8x also supposedly has LTE hardware built into it. Would be nice given how new these phones are (only released in November) to get the update.

  • Mantron

    Honestly this is just simple supply and demand, it would cost them more money to update a phone that not many people have then to just release a new phone or update the popular phones. Stop getting so mad people.

  • NYCTheBronx

    I hope the next new Windows Phone that
    Comes to T-Mobile will also have a removable battery so WP users can swap batteries or use extended batteries. 4G LTE major battery drainer.

  • riopato

    Once again T-Mobile takes a dump on their windows phone users. First their subsidized lumias are low end phones and no chance of even a gimped version of the 920. Then they refuse to confirm official 7.8 availability for the 710. Now their gimped 810 can’t even accept a simple firmware update! Gee, I wonder why so many people left T-Mobile? Can’t imagine what BS did they do to other smartphone manufacturers considering that they don’t give a dam what device they are selling.

  • Oscar

    David can you start a petition, see if Tmobile, Microsoft or Nokia notices!

  • g2a5b0e

    No need to. The dream is already a reality on AT&T & Verizon. One day, it will be the case here also.

  • IRIE4IPIEIR

    Please, I could go to each of those companies websites and come back at you with at least 5 devices from each of then that needs to be updated one way or another.

  • g2a5b0e

    I don’t understand your point. My comment simply referred to LTE being available for devices using all the operating systems.

  • IRIE4IPIEIR

    Okay, then why you here then? Go spend over $130 for one line with those companies with limited Internet usage, just so you can have LTE on a phone that 19 people own. That phone was NEVER released witha note saying “will be updated to support LTE” their press release looks like it says the stupid phone supports the network, but wouldn’t connect automatically from 42Mbps and vice versa. Seriously, we all complaint about a phone that sucks balls! I’m out.

  • g2a5b0e

    I wasn’t saying specifically for the 810. I was simply trying to say that hopefully there will be an LTE capable Windows Phone on T-Mobile in the near future. That’s all.