(Updated) HTC One Now Available For Pre-Order, Free Car Dock With Purchase*

Screen Shot 2013-04-19 at 8.12.14 AM

Update: T-Mobile just sent me a quick note about existing customer orders:

The HTC One is available for both new and existing customers online beginning today at http://t-mobile.com/htc-one.  We are experiencing some system issues, however, and are working to resolve it quickly.

Well, would you look at that, the HTC One is now available for pre-order from T-Mobile for $99 down with 24 monthly payments of $20. There’s an extra bonus to pre-ordering early as T-Mobile is offering a Free car dock with purchase of the HTC One. The car dock is only available in limited quantities and T-Mobile expects them to go quick hence the “limited time offer” magenta-colored band in the top left corner of the image.

As of now, it seems upgrading customers are having a hard time purchasing the device online and only new customer purchases are going through. I’ll be reaching out to T-Mobile this morning to confirm that the pre-order isn’t specifically for new customers only. In the interim, I’d keep checking your online account and see when the device pops up for pre-order.

The total purchase price of the HTC One will be $579 and is expected to arrive in around 300 stores come April 24th.

T-Mobile HTC One

Screen Shot 2013-04-19 at 8.21.04 AM

 

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  • Seems as if the preorder is only for New customers, it’s not letting me as a Legacy customer order the htc One as of yet. Only shows out of stock. Oh well, I’ll be at my T-Mobile Wednesday morning to buy in person if not anyways.

    • Steve Park

      Same here, out of stock as soon as I log in to My T-Mobile and I doubt that the Elizabethtown, KY store is one of the 10% of stores to get the HTC One on the 24th. Probably be June. Bah

  • livewire81

    I am experiencing the same, and I am already under the simple choice plans. Not sure what is going on for existing customers.

  • Jared

    I’ve checked several times throughout the night. It appears it’s for new customers ONLY. Everytime I’ve looked it tells me for “sold out” for existing customers. Not very happy with the decision T-Mobile has decided to make here.

    • Kris Chaitu

      it is available on att and people having the phone..in their hands….notan ideal thing to do t-mobile!!! If you want to buy a phone on day 1..we have to..doenst make sense of you buy after 2 weeks

    • Othercents

      Same, called T-Mobile and they said it would be available at 1PM EST for upgrades

      • Bob

        Really? Man I’ll be glued to that refresh button!

        • sysu3peat

          It was available about an hour ago…..I tried getting an upgrade through but the site kept crashing ob me on the final step. I’m pretty pissed….

    • become a new customer and port your number over, whats the big deal?

  • Burton Guster

    I called T-Mobile (yeah, I know). They said it wasn’t a pre-order and I should call my local store to see if they have it in stock.

    • Jared

      Whoa. That’s really dissapointing. Well stores won’t get them till 4/24. On top of that ONLY around 300 out of 3,000 (estimate) are getting them in stock. I really wanted this phone. I don’t blame T-Mobile, I blame HTC. This is a production problem they having. The 64GB is ONLY on AT&T for this reason. I may look to SGS4 or wait or 5S/6. Really disappointed in HTC. This phone was due out over a month ago. SMH

      • stan the man

        hey but if we are on the uncarrier plans are we not all new customers since we have “no contract” anymore ?

        • Jared

          Great point! Another option is sign up for a new line and the cancle it within the 14-day buyers remorse period. Pay the balance of the phone and use your current sim card. Just a thought!

        • thepanttherlady

          Contract or not, if you have service with T-Mobile, you’re not a “New customer.”

      • Burton Guster

        I feel your pain. When I was on the phone with the rep, she wanted to transfer me over to sales to order it. Maybe calling sales will help?

  • It appears this a pre-order for NEW customers only.

  • sincarafan247

    I hope they dont make the GS4 available to new customers on the 24th like they are doing with the One right now.

    • thepanttherlady

      They’ve done this with several phones in the past few launches (except the iPhone). Very frustrating indeed.

      • sincarafan247

        I just checked the One on my end and if I add a line its in stock.

        • Chilehead

          Shows out of stock for me :(

        • thepanttherlady

          Which you shouldn’t have to do.

        • JB

          True, true we should all just email John Legere and show our displeasure! Lol

  • MrJigolo

    Can anyone please confirm if this works with the $30 Walmart plan.

    • PiCASSiMO

      Yes…

  • 440muzik

    Wait a second??? I thought the One wouldn’t have the 1700 band but according tot the specs listed on tmobile.com the One does indeed have the 1700 band. Meaning those of us in areas that haven’t been refarmed will get HSPA+. Is this info correct or _____?

    • Of course it does!

  • Bob

    TMOBILE responded to a tweet I put out asking me what happens when I try to order. As if they didnt already know. They’ve been sneaking bastards for the last 10 days on this topic.

    • Bob

      On twiiter, they replied that they are looking into resolving. On an online chat with a rep Jaime, they suggested that I order as a new customer and have my # transferred over when I get the phone.

      • Jason

        Did you try this, and did it work? No random charges applied or anything? I’ve gotten close to doing the same, but wasn’t sure if that would be the online ordering equivalent of dividing by zero.

        • Bob

          No I got close like you, but I just foresee a hassle to deal with next week. My store should have them and since it appears the car dock is only for new customers there really isnt an advantage to order now and take that chance

      • Jason

        Did you try this method, and did it work? Were there any random charges going this way? I’ve contemplated doing that, but wasn’t sure if it would add some random charge or something to my account.

  • nzxtneo

    Dammit T-Mobile, you a-holes!

  • JB

    It sucks you can’t upgrade your current line, but you can add a line and buy one if that tickles your fancy… but if you think about it, it’s no different than how they’ve done business before in that regard, New and add a line customers get the best deals. With the stock situation for the HTC One, I can kind of understand them prioritizing new customers first. They do want subscriber growth. What better way than to offer the hottest new phone?

  • c

    I’m so annoyed, especially looking at the screenshot above. They’ve changed the way we buy phones. How about they change the way they treat customers!

  • Jonson

    Are they not carrying the black version? I see no indication that anyone is carrying it, except for a 64GB version from AT&T.

    • TechHog

      It’s AT&T exclusive

      • Jonson

        The black or the 64GB?

  • Rich Duran

    I just tried to sign up as a new customer. Went thru the whole process then got the below

    message:

    BACKORDERED ITEM

    close

    The items listed below are currently backordered. Please be assured we will ship these items to you as soon as they become available.

    To proceed with this order, Continue Checkout. To shop for new items that may ship faster,Select new items.

    One – Glacial Silver

    We anticipate being able to ship your order on 04/22/13

    • Jason

      Makes sense since it’s a pre-order.

  • data coverage onT-Mobile in Dallas is down .. for any wondering.

  • ant

    Nogo for me I want black and 64gb (I rather complain then go to att ) and I’m fine with my sensation Im waiting for android 5I’m Device

  • Why does T-Mobile continue to do this to their loyal customers. Whenever I said anything about T-Mobile giving something to their loyal customers I got chewed out, but here they are basically telling us we’re gonna have to wait, and the new customers are the priority. When us loyal customers are the reason T-Mobile is remotely relevant. Oh…ok.

  • AlanM

    Yes, lists out of stock for me if I sign in to my.tmobile.com and try to upgrade. I’ll try at 1pm

  • Jason

    I chatted online with a rep, and she said as of right now, it IS only for new customers. I also called about it, similar response. Ridiculous.

  • greg

    Waiting for the Note 3. uni-body phones are not for me, except for Apple Iphone

  • John

    Existing customer and I just Pre-Ordered on T-Mobile

    • Peter Colon

      On The Phone????

    • Deon Davis

      Yeah how?

    • AlanM

      Interesting. I just got the “it’s available” email that I signed up for through T-Mobile, but if I go to try to order it using “login to see your price” it says out of stock still.

    • John

      I hit refresh a few times and it came up with “add to cart”. Couldn’t believe it so after I ordered I went back to see if I could update another line on the account and it says “Out of stock”
      Keep checking the page.

  • kristal

    only new customers or those adding a line can get the preorder. old customers have to wait until apr 24th this is madness

  • I just completed my upgrade online…may be working for everyone now!!!

    • Deon Davis

      Keeps saying out of stock on upgrades

      • Keep refreshing, I know the internet is full of lies, but I swear I just completed the upgrade. A new status on the my t-mobile page says Upgrade: Being Processed

        • John

          I got one also!

        • I just confirmed with T-Mobile chat it does include the car kit. Jonathan M from T-Mobile said the delivery date should be 4/29.

        • du22ty

          Pic or it didn’t happen!!

        • Tell me how and I will!

        • du22ty

          Print screen? And 4/29 delivery date? It will be in the stores on the 24th. You got screwed.

        • Select stores, and I don’t have to leave my home…I’m not a junkie or anything, I can wait 5 days knowing I will have it. I can print screen, but there is no way of posting pics. I really have no reason to lie about this…That is my real name up there…if I were lying I think I would use an alias.

        • Also, I selected the $6.99 shipping option. I’m sure I could have gotten it faster for more $$$

        • du22ty

          Haha I won’t call you a liar but there are people out there on the net that would make statements like you made so that some poor sod would sit at his computer for hours on end hitting refresh to pre-order.

          Posting a pic is a hassle if you don’t know what you’re doing but basically print screen, paste in to a paint program, upload it to imageshack or another image website and then link it here.

        • Wow, I know you probably won’t see this, but mine shipped yesterday with a UPS delivery date of 4/23…a day early! It was shipped from Lexington, KY and is in Indianapolis today…I may even see it Monday! UPS says Tuesday, but Indy is just 1 day from me.

        • Yes it lets you , but i think they are backordered! this is mesage that comes out! We’re sorry, this item is not available for immediate shipment. You can:
          Continue and complete your purchase–your order will ship when all items are available
          Make another selection. Shop phones

        • Correct, on the final order page it did tell me it was back ordered ..but I think that has to do with it not being released yet. For some reason they are saying back ordered instead of Pre-Order.

        • stan the man

          how you refresh i do it and have to start again ?

      • It’s strange though, the order detail page doesn’t list anything about the free car kit. I wish there was a way I could post a screen shot to prove to you guys I’m not full of it.

        • Chris

          When I ordered mine it was automatically added as an item in the order.

    • Kris Chaitu

      how did you do that?

    • c

      Still not working for me :(

  • sidekicker89

    YAY it has T-Mobile branding on the back!!! :D

    • GwapoAko

      Better than verizon branding on the front hehehehe!!

      • sidekicker89

        I’d like T-Mobile branding on the front too.. i love their logo haha

  • Louie Siason

    No love for existing customers!!! Bee waiting for the HTC One since it was announced…this is disappointing…

  • techymexican

    Interesting that it has the T-Mobile branding. I thought it didn’t have it O_o

  • Was just able to upgrade an existing line. Kept refreshing and it finally added. Total cost $153 and change due to shipping and sales tax. Estimated delivery April 29th.

  • Sam

    I was able to also upgrade a current line by just refreshing the page until it showed “add to cart”

  • Erek IamUpzkale McKay

    its not a pre-order this is the actual purchase people can have the phone as early as tomorrow

  • Ray

    You can’t charge it to your next phone bill anymore?

    You used to be able to do that when getting a new phone.

  • Erek IamUpzkale McKay

    does anyone else notice how they dance around the specs on the camera only stating it has a 2.1 mp camera on the front?

  • Refresh on upgrade page is not working for me. I’ve tried about 20 times already. I went through an order (didn’t click submit) and no mention of it being out of stock. I hope this is just a web error and not a deliberate policy to prioritise new customers.

  • Big Dawes…..

    Wonder if tmonews got anything out of T-Mobile about this pre order

    • thepanttherlady

      When David gets it, he’ll post it.

      • Big Dawes…..

        is saw it …. maybe a little squeak of excitement if it goes live this afternoon. Fingers crossed thepanttherlady

  • I was able to add it as well you just have to keep refreshing until its shows. I got 1 day shipping so it says it should be delivered tomorrow. and the latest the 29.

    • Are you talking about the page with all the devices listed? Any time I refresh, even if inside the HTC One page itself, it takes me back to the device list. Absolutely no luck for me so far.

      • yes keep doing that ! it keeps going to the device list and search it
        I did it like 10 times until it said add to cart. to speed up your view of devices check the android box on the left and the second page the first device is the htc one

      • Hassan Mouzaihem

        Yes, refresh the device list page

  • Chris

    I added a new line and it was available!

  • stephon

    What page needs to be refreshed?

    • Hassan Mouzaihem

      Sign in, select the line for which you would like to upgrade, on the select phone page where it shows you that the phone is “Out of Stock,” keep refreshing that page. It is annoying because you will have to keep looking for the phone in the list, but it worked for me.

      • stephon

        Thanks…..I’ll try

      • Jason

        I didn’t know T-Mobile and Google have the same web designers. Hahaha. I’ll continue to try, no luck thus far. :(

  • Omeer

    Everyone that says the refresh method has worked for them is pure BS. When I press the refresh button it takes me back to page 1 of the list of phones available. I then have to click next or view all phones to even see the HTC One which is listed as out of stock each time. If I click on the HTC one, it shows me my upgrade price but out of stock. If I hit refresh again it takes me back to page 1 of phones available for upgrade. Are you guys telling me you did this over and over and it worked? BS!

    • yea it could get annoying but it ended up working. I dont think I have any benefit of making that up lol. But good Luck :)…And by the way you will have to pay the tax on the phone now so instead of 100 its $41.09 more since that’s the taxon the full price of the phone

    • Supreme Elohim

      It actually worked after trying for the last 2.5 hours, refresh, re check HTC, and it showed the price instead of that dreaded ‘OUT OF STOCK’. I made it to the last page, and it gave me an error….my heart jumped, hit submit again, and the order went through. Checked my bank, moneys already out, i picked next day shipping and during check out it gave me an estimated delivery date of 4/22/13, then my confirmation email estimated 4/29/13. So….I will be calling and making sure that if my device isn’t here by the 25th, to have that 21.99 credited back onto my card or account. KEEP TRYING!

    • othercents

      I called in and they put me on a list and will be calling me back.

    • Jack

      I got it working. I was able to order one.

  • Erek IamUpzkale McKay

    my upgrade price is 279.00…i might as well just pay the full price -____-

  • Mojito Alsy

    CAUTION GUYS. I bought it two hours ago and when I called they said it is a 16GB. The listing said 32GB. WTF FALSE ADVERTISEMENT. I’m soooo PISSED OFF

    • you probably talked to someone who didnt know. There are only 2 models on the market. The lowest 32 the highest 64

    • OmeerRahman

      THERE IS NO 16GB!

    • the2000guy

      You have to check that they dont select the ONE S instead of the ONe.

  • OmeerRahman

    LOL LMAO WOW T-MO! I placed an order earlier for my mom and opened a new account. After being on the phone for 2 hours everything went through fine, they charged my account and everything but now the order status says canceled. I called T-Mo to inquire about it and the rep just said oh it was canceled because the HTC One isn’t available yet. We know it says available online but it’s not available yet, they’re working on it please give us a call back tomorrow. WOW!

    • Erek IamUpzkale McKay

      i called too they said todays release today is strictly for online orders and they cant do it over the phone.

  • I just ordered mine, but at the end I had to call Laqueesha with my order # to “push” my order thru

  • Namaste

    You shouldnt have to do that just to pay full price for a device though. The refresh method may work for some,but it didnt and isnt workign for me. Tmobile has effed up this launch. There is no supply issue. If there was AT&T and Sprint would have them too. They’ve been walking out of the stores all week with HTC One devices. This is a TMOBILE problem.

  • Just saw a tweet from @TMobile about 20 minutes ago inviting everyone to go online and place their orders now! Maybe it’s available in a parallel universe, and somehow the tweet leaked over into ours?

    • Erek IamUpzkale McKay

      click on that link from the tweet log in and it will show available to order

  • Erek IamUpzkale McKay

    i got it!! finally!!!

    • Kris Chaitu

      how? upgrade ?

    • J

      What did you do

  • Hassan Mouzaihem

    Looks like they fixed it everyone, able to upgrade another line no hassle no refreshing none of that. Showed in stock right away.

  • GwapoAko

    Relax guys.. It will be available next week.. :0)

  • JimmyHoffa007

    Just spoke with T-Mobile and they said technical issues with the site. They said check back offteb, but could be 24 hours before its fixed.

  • darksouls

    its working now… was about to get it, but it says the estimated the estimated shipping date is until 4-29-12 if thats the case i rather go to the store on the 24th… also the most expensive shipping at$25 ships on the 22nd…

    • darksouls

      typo correct date 4-29-13

  • Just placed the order and I got an error processing request, and my account was refunded ..

  • Kris Chaitu

    Just ordered too on upgrade.. order status: being processed… no free shipping though…..50 dollars being charged for tax for CA…upfront for the device.

    • thepanttherlady

      Tax is always charged upfront.

  • Deon Davis

    Finally ordered one! Paid for for 1-2 shipping! Should get it Monday Total $656.51

  • Diamond Dave

    I was able to upgrade after I kept refreshing – it just reloads the page. You do have to pay taxes on the full price of the phone.

  • Current Tmo Customer

    FYI, it seems to be working for current customers now. I just placed my order!

    • sysu3peat

      I keep getting this at the order page “We’re sorry–we are unable to process your order at this time. We apologize for the inconvenience.”

      • Current Tmo Customer

        I say keep trying. It took me refreshing many many times, but it did eventually pop up and go through. Then I also had to cancel the order twice because I had not updated my billing address prior to today, and it still showed available wen I got that all situated. Estimated delivery date is as someone mentioned earlier, April 29. There are different shipping options, but I went with the least inexpensive default option.Mine also did not mention the car dock kit when I completed my transaction, so I am not sure if that is a valid option for Simple Choice Plan.

  • sysu3peat

    I can’t even get to the upgrade page anymore….I checked my credit card charges and I’ve been charged 8 times but when I tried submitting on the final step about an hour ago it kept saying that the order didn’t go through

  • Do they charge you today or when it ships?

    • Current Tmo Customer

      When it ships

      • Current Tmo Customer

        Well I take that back. According to the invoice they charge upon shipment, but it has already been deducted from my checking account.

  • Jim

    does anyone know if the car dock offer still applies? It says nothing about the car dock on the confirmation page

    • AlanM

      I’m wondering this too. It still says that on the phone ad page, but didn’t on the confirmation page or when I picked the phone. Order did go through, though, to upgrade.

  • TUser

    No Free Dock OR Free Shipping for existing customers… :[

    • jim

      that’s a bummer…might cancel order and just see if I can get lucky and find it in the store on Wednesday. Online one not arriving until 4/29

  • AlanM

    I think David basically called the date two weeks ago when he fingered 19th from TMO.

    http://www.tmonews.com/2013/04/pre-order-the-htc-one-direct-from-htc-ships-april-18th/

  • knightsray

    You can’t charge a new purchase or upgrade to your phone bill anymore?

  • if I was an android guy, this is definitely the phone I’d get. I’m still going to the store to play with it. Hope HTC can stay in the game with this one.

  • josue_velasco

    i already order two, so go ahead and hurry up before theyre gone.. finally next week ill have my hands on that beauty…

  • josue_velasco

    i am doing upgrades btw

  • Bob

    Well it is working but not flawlessly. I have a family plan and it only lets you do 1 line at a time and it looks like only on individual plans

    • Same here. First one looks like it went through ok, second time around, took about an hour to get to the phone selection page and after I ordered, it said I had selected standard shipping event though I have a screen cap of next day air selected. The payment hit my credit card with the amount for same day shipping but it hasn’t showed up in my tmobile yet even though the first one showed right away.

  • s10shane

    where is the black htc one? i dont care for the silver. it looks so much better in black

  • im a new customer ordered the htc one in the morning but got and error at the end. called tmobile several times and was told they had a problem with their system and that i needed to wait 24hrs to see if my order actually went through or not. they did email me a contract so i dont know what the problem is. first time with tmobile, not a very good first impression.

    • OmeerRahman

      I went through the same thing. I hate to be the bearer of bad news but chances are that it will be canceled. When you call back you’ll be told their systems are being updated and they are not able to pre-order it. Then they’ll tell you to try back at another time. Good luck!

    • tomarone

      Well you’ll save money and get a super phone at a reasonable price, for putting up with hassles like that! Have Fun Welcome to the Crowd. I hope your life and your savings does not depend on the call going through or not being abruptly silenced. :P (my jokes sorry)

    • ok so my first order didnt go through an was told i had to order it again. tried it and got the same error. Called them today and took me like an hour to place my order over the phone, the rep kept complaining about her crappy computer. Went back to work got home and my CC was charged 3 times by tmobile, once for $1.00 dont know what that was about. they were all flagged as fraudulent so i had to call my bank to clear that up. So my guess is ill probably have to call tmobile and place my order once again. FML

  • nextgin

    I was able to order as an upgrade at 120PM ET. Didn’t say anything about back-ordered. T-Mobile had my estimated delivery for April 25th (Paid extra for express shipping).

    • Bob

      I paid for next day shipping. Estimated at 4/22 yet the text says 4/29!

      • OmeerRahman

        Same here. Placing orders with T-Mo is always disastrous!

      • Justin

        Same here. Hoping the text was wrong, or otherwise they will be refunding me some shipping money.

        • Erek IamUpzkale McKay

          i paid the next day shipping as well and im going to be sure to call and get my refund if it doesnt get here on time.

  • I pre-ordered mine, but it said it didn’t go through. And I got charged twice for it, even tho it said, “We’re sorry–we are unable to process your order at this time. We apologize for the inconvenience.” Luckily I did mine through PayPal and they cancelled it because I didn’t have sufficient funds, and I’m on wait with a rep, and that other order has been canelled. But I’m trying to get them to not cancel the other one because I do want the HTC One, I just didn’t want 2. And I have to get the shipping address changed, because it shipped it to my old address. This is quite frustrating. I hope they get it before it sends to the wrong place. Now T-Mobile is saying “it’s only available for someone activating a new line on their account.” Wtf. They have to call me back 2 hours later.

  • TimHitchings

    I just got mine after a bunch of refreshes.

  • stranger

    The HTC ONE is available now but there upgrade page is down.

  • OmeerRahman

    For those of you wondering about the car kit. Read the disclaimer on the HTC One page. http://htc.t-mobile.com/new-htc-one-phone It says allow 6-8 week for delivery. So if I’m reading this right, it won’t ship with the phone and come separately in the mail a month after. L-O-L!

  • Jim

    just chatted with online sales rep who said the car dock comes with purchase even for existing customers. Does this sound right?

  • sysu3peat

    I just called customer service to see if they can help me order the HTC One since my online orders aren’t going through and they just told me that I’ll keep getting that error because the phone is “only available for new customers and current customers won’t be able to order/upgrade until the programmers can figure out how to get it set up for current customers”.
    I say BS. A bunch of you have been able to successfully upgrade right?

    • OmeerRahman

      I placed my order. I was getting the same error as you so I figured maybe it’s my bank and it turns out that it was. So make sure you have funds available and that your bank isn’t declining the charge from their end.

    • well I bought one, and I’m a current customer. That representative is BSing you.

    • Rick

      I got an upgrade yesterday, called customer care directly after several tries on the web, and told them my sad tale. They tell me since I was still on a Classic plan I could not upgrade and get a payment plan, so they backdated my converion to a new plan to my normal start date, and completed the order. $159 for phone tax and normal shipping. Your tax will vary. Being an existing Classic subscriber means having to backdate the conversion, and CC can do that

  • rahduke

    I just got thru the full ordering process, weird though the price I was offered for upgrade was 279 and $12.50 for 24 months not the 99 w/ 20 a month…. I’m contacting support to clarify. To confirm though I definitely finished my purchase, got email confirm from TMO and the estimated delivery date is the 22nd (with overnight delivery)

    • Erek IamUpzkale McKay

      i got the same 279 down which really isnt a big deal im gonna have to pay for it all anyway…in the next 3-5 months im just gonna finish paying it off so i can be worry free if something comes out next year that i may really want

      • barslow

        wow sucks you aren’t getting it on before the stores do….got screwed!

    • rahduke

      I ordered it as an upgrade, just spoke with customer service the 279 price is based on my crappy credit. The real kicker here is that the customer service rep said I may not recieve delivery til the 29th! despite the fact that I paid for overnight delivery. So I suggest ppl wait til its in stores if you live in a major metro area.

  • So, I’m chatting with a Tmobile rep and he has no idea about the car dock. It’s kind of ridiculous. I’ll post a picture or chat log once I get something worth posting.

    • Jackson Vue: Will my HTC One order come with a free car dock?
      %JuanPaolo Z: I’ll be happy to help you with your concern about the item included in an order. Is it for your line 5956?

      Jackson Vue: Yes

      %JuanPaolo Z: Is it for HTC One S or the HTC One (LTE)?

      Jackson Vue: The HTC One LTE

      %JuanPaolo Z: We still have no information of the items that you will get for the HTC One (LTE).

      Jackson Vue: Well, I saw that the website said it was a web special, if I ordered an HTC One from Tmobile.com I’d get a free car dock?

      %JuanPaolo Z: I believe that the items you can only get is the charger, headset, start guide manual, USB cable.

      Jackson Vue: http://htc.t-mobile.com/new-htc-one-phone

      Jackson Vue: it says right there

      Jackson Vue: that it’s a web only offer and you get a free car dock

      %JuanPaolo Z: Thank you for the link!

      %JuanPaolo Z: Let me double check it.

      %JuanPaolo Z: Oh that’s cool! That’s a web-only offer. You can get the phone with a car kit for free (while supplies last).

      Jackson Vue: So, am I getting one?

      %JuanPaolo Z: Yes. You will.

      %JuanPaolo Z: That’s for the first customers who will order the first batch of HTC One (LTE) phone.

      %JuanPaolo Z: Do you have any question for me?

      Jackson Vue: No that was all. I’m going to be saving this chat, just incase something goes wrong and I don’t receive one. Thank you.

  • It worked for me a little while ago. Awesomely, upon clicking “submit order” I got a nondescript error, and a few minutes later my bank called me questioning the charge. They said the charge actually went through, so I called T-Mobile and customer service told me the order was successful, and gave me an order number. No emails from T-Mobile confirming the order though….. Fingers crossed…. I paid for express delivery, so hopefully I will have it on Monday as the web page “estimated”….

    • Oh yeah, I paid full price up-front too. I hope I get some proof of purchase (since the web site didn’t give me any confirmation). I suspect I’ll need a proof of purchase (to fax, LOL) when I start jumping through the hoops to get the phone unlocked.

  • tomarone

    Is a ‘new’ plan required? I went through the process (I am an old pre-existing family plan customer) and It seemed to require a new plan to upgrade to $99 but I left it in my cart for later.

    • Erek IamUpzkale McKay

      no i have the new value plan and i actually had to pay more

  • Big Dawes…..

    Sorted….. processed and placed now come to daddy little phone !!!!!!!!!!!!!!!!!!!!!

  • Joseph Tongret

    Ordering two One’s as soon as I get home this evening! One for myself, and one for my wife. I’ll definitely be giving the GS4 a look, but I think I’ll skip it in favor of the Note 3. I bought the S3 last year and then the Note 2 & they were just so similar. Tmo has the potential to really beef up the selection this year, and I’m gonna break the bank because every time I see a shiny new phone, I just can’t resist, lol!

  • dystopias

    anyone else having this problem? everything goes fine till i get to the last page, where you put in your CC number and what not. the last box i think is supposed to have the payment plan contract in it which it says i should scroll through and then type my name, but inside that box all it says is “an error has occurred no changes have been made to your account. if you have any questions, please visit us a t-mobile.com or call us at 18009378997”

    odd. . . no?

  • VG

    How come the main T-Mobile web site clearly states “FREE SHIPPING plus NO ACTIVATION FEES” up near the upper right hand corner of the page? I went to order the HTC One as an existing T-Mobile customer, and the cheapest shipping option was $6.99. I guess the FREE SHIPPING is only for new T-Mobile customers? Doesn’t seem right to advertise FREE SHIPPING like this.

    • Bob

      Good point. I never thought of that. The whole process from being an existing customer to only being able to order the phone for 1 of my 2 lines and now getting shipping charged to me when it was supposed to be free really ticks me off.

  • Sean

    Is anyone else having problems with the pre-order page? The last box requiring an electronic signature keeps popping up an error saying “no changes were made to your account”. Ideas, thoughts, etc?

    • Bob

      All day long! I called that # and they were basically no help. Said they see the problem but it can take up to 72 hours to revert back.

      • Sean

        Same, Ever since the pre-orders opened for existing customers… I keep calling customer support, but they can’t process pre-orders over the phone, how lame is that?!

  • Jason Choi

    Just called tmobile and they told me there IS a problem with upgrading for EVERYONE. So even if you call, they won’t be able to upgrade for you. They told me that I should wait about 2 hours and try again then.

  • Jose Carrillo

    Just Pre ordered mine
    Finally!

  • I was in the store almost two months ago about to do an early upgrade with penalty because my current phone has reached the end of its life. The rep told me about the one coming out at the end of the month and that I would be eligible for the full subsidy discount by then. I’ve waited painfully for this phone to come out. Now when I go to buy it online it tells me that I can only purchase it for the full price and it’s not available on the monthly payback plan. It is if I add a line though. They also said “Offer – Monthly financing for your new device is available when you change your plan. If you decide to keep your current plan, you will need to pay full price for your device at checkout.” Changing my plan does nothing. I’m so miffed. They’re about to loose a customer. >.<

    • thepanttherlady

      If you’re on a Classic plan you will need to purchase your phone with subsidy at a 3rd party retailer (Best Buy, Walmart, Costco etc.) or a T-Mobile retail location. Corporate T-Mobiles are unable to accommodate the old Classic plans now.

      • Which is lousy since their new plans started exactly when I was eligible for an upgrade. Thanks for the tip because I was planing to go to a corporate store and try it there. What a nice way to say thanks for being such a loyal customer. I’m still going to try and use the threat of bailing on them. Up until now my experience with them has been excellent.

        • thepanttherlady

          That is the time they stopped offering the Classic plans. They aren’t forcing existing customers to switch to the Simple Choice plans which is why there are still locations for you to upgrade like you’re used to. Best Buy just recently provided the opportunity to pre-order this phone for $249, thought I think it’s over now.

          I would think they still have a loyalty or retention department so you may want to try to get there to see if they’re able to help you out with a discount.

        • Thanks for your valuable feedback. I don’t mind paying more for the phone, I just don’t like having my chain yanked which is really what happened. If I knew this was going to be the outcome I probably would have picked up the Note II months ago. :/ I’m just not a samsung fan.

        • thepanttherlady

          Perhaps they weren’t as communicative as they should have been. I know how frustrating that can be.

          Now you can rest knowing you’ll be able to upgrade with subsidy but just have to go about it differently. The benefit you have over those of us on Value plans or the new Simple Choice plans is that you get to partake in any deals that places like Walmart offers when they offer really low subsidy prices. :)

        • Very true, but I’ve always liked the knowledge I get from the t-mo reps. The question is will I be able to get an affordable plan. RIght now I’m shelling out $85/mo for unlimited plus 5gb of data (tethering included). I was hoping the go the unlimited data route and add a tethering plan for about the same price. In the meantime I guess I’ll have to wait a little longer with a buggy crashy phone.

        • Whoa! So I just checked around and it’s not listed at all at Costco or Bestbuy, but it is for ATT and Sprint. I’m not surprised. Maybe the 24th? It is listed however at Wallmart for an insane $350! Forget that, might as well eat the few extra hundred and just buy it flat out. Everyone else is offering it for $150, even ATT and Sprint at Walmart.

  • bulletban

    i tried to order the phone at tmo site at around 0215 western time, it showed out of stock for existing customer, but available if you are new customer. called the support rep, told me to call back 2 1/2 hrs later to speak with sale dept. called around 0600, sale rep told me she cant do anything for existing customer, transfer me back to the regular support. the guy at regular very poorly trainned by Tmo, seems like Tmo just grabbed a random guy from the hood, he was keep telling me the HTC ONE is not out yet, its only pre-registration, u cant not placing any kinds of orders, even i tried to guide him through the Tmo website, he still try to convince me that is just the pre-regist. finally i went to sleep, awaked the whole night for nothing. When can Tmo get some rep with basic intelligent to browse the their own web and stop the BS

  • sysu3peat

    I still can’t get it to go through!!!! I’ve spoken to at least 10 different customer service people and they all can’t help me

  • neversay

    just preorderd :D! cant wait

  • mrsmorrison

    Anyone getting a message online about an invalid profile email address?

  • jobber99

    i LOVE that the updated link above is a 404 #tmobilefail. also when i tried to order this through my.tmobile.com, it’s 1) making me remove my Preferred MyTouch Web data plan, and 2) adding a $20 “add a line” charge. I’m not adding a line–i just want to upgrade my phone!

    • Derrick

      just click continue instead of adding the plan.
      you don’t have to add the plan, its just giving you the option.

  • ssl48

    So this version has the T-Mobile branding, no thanks. I think I’ll get the unlocked version instead.

  • DaddyM

    Related, but unrelated….I just saw an Att unboxing of this phone and it showed headphones inside, but it appears T mobile opted out of the headphones…..It’s crap like this that has pushed me towards the GS4!! It makes no sense that a nearly $600 phone wouldn’t have the same amount of accessories as other carrier versions. Samsung will get my money!!

    • ssl48

      So it’s more of a carrier issue, not the phone manufacturer. Maybe you need service with AT&T

      • Daddym

        I said that already….T mobile obviously wants to sell those crappy headphones they have in the stores, but I’d rather get my phone with everything included.

    • Rick

      I’ll be using BT headphones anyways, and a Pringles speaker for the patio… (:

      • Daddym

        That’s not the point. Its the lack of consistency in the value. We all use more than one set of headphones, but T mobile deciding to not include them is cheap and stupid. It would be the same thing if you bought a new phone and had to buy the sum card to use it. This phone seems nice but the lack of consistency between carriers will distract and this will in turn create a loss in interest. This won’t be HTC’s Galaxy S 3 in terms of sales.

  • ssl48

    If I purchase the unlocked version will I have 4g or 3g coverage? I know it’s missing a certain band. I don’t think I could stand 3g.

    • JillyBeans

      I think it’s missing the LTE band. TMOBILE uses the 2100/1900 band for 4G/LTE, and I think the unlocked version only supports the 1700 (AT&T) band

      • an0nim0

        Close – it’s UMTS (HSPA+) they’re missing in the AWS (1700/2100) frequencies – not LTE, and not 1900; the international version will work just fine on T-Mobile’s LTE network wherever it exists, but only on HSPA+ where T-Mobile has refarmed the 1900 MHz spectrum for that protocol – and only at half the speed, as they don’t support carrier bonding in 1900 MHz.

        • ssl48

          Thanks

        • JillyBeans

          Oops, I got it backwards. So the unlocked version has 1900, but not 1700/2100. 1900 only works for the refarmed areas for HSPA+, which seems to be in limited areas only according to this map: http://www.airportal.de/

  • daddym

    Once again, no headphones and where in the @#$% is the black one???? Why are they assuming nobody wanted a black one???
    GS4 ALL THE WAY BABY!!!

  • smarish

    This is a hoax. I tried ordering the phone and the site won’t allow me to do it.

  • Big Dawes…..

    i got my email conformation at 2.40pm is there problems again ordering this phone ? i had to log out and log back in to get it to work mind you

  • an0nim0

    Bah, so close yet so far; saw the phone in stock, got through the entire order process, clicked “Submit order,” but it returned a “We’re sorry” error; turns out my credit card company flagged the transaction as fraudulent (for some reason?!), and by the time I got that cleared up, it was out of stock. :-(

    • an0nim0

      Gah, and now I can’t get their site to load at all, on either of my Internet connections; GG, T-Mo – way to drive demand by limiting supply.

  • gg555

    Does anyone know if the black version is going to come to T-Mobile?

    • ssl48

      I think it’s an AT&T exclusive.

    • Derrick

      Sprint has it, tmobile won’t say one way or the other if they are going to and the only black version available for at&t is unlocked 64gb developer version

    • gg555

      @Derrick @ssl48 Thanks for the replies. It is so frustrating the pointlessness of this version on that carrier and that version on that carrier. Ugh. It should just be the same on all carriers (like the iPhone). And I still don’t understand why they didn’t at least make the developer version pentaband UMTS.

  • OmeerRahman

    Mine shipped! I will get it Monday :D

  • Mine shipped yesterday with a UPS delivery date of 4/23…a day early! It was shipped from Lexington, KY and is in Indianapolis today…I may even see it Monday! UPS says Tuesday, but Indy is just 1 day from me.

    • Lucky! which shipping speed did you choose, I accidentally forgot to change my shipping speed from the default 3-5 day shipping and it’s too late to change it… = /

      • Just the default $6.99. I’m hoping it’s not just the car kit. It says it weights 1.9 lbs, and amazon has the shipping weight of the phone as 2 lbs…so maybe it’s the phone.

        • I’m almost certain it’s your htc One that’s shipped, pretty sure the car dock wont ship for 8 to 10 weeks after. So there’s hope for me yet on getting mine earlier! I live in Michigan and when things are shipped from Kentucky, I generally get them in one day. – )

        • T-mobile didn’t send me tracking info, I had to login to My T-mobile and view the order status. Give it a shot…I’m hearing from a few different places a lot of them shipped.

        • Jason M

          I’ve been trying to check on mine, but my.tmobile is down.

    • Big Dawes…..

      mine says the same thing i am in PA said 4/23/2013 how cool would that be…..

    • Mine changed to shipped also, but still has a delivery date of 04/29. Not a huge deal to me, but getting it sonner sure sounds nice. :/

  • Osasco

    T-Mobile site is down for existing customers, favoring new customers. Is this the new T-Mobile?

    • Kenan Jackson

      Ordering is down for everyone, new and current, prepaid and plan. The site has been screwed up for the past 10 hours, at least.

  • stephon

    Same problem going on as yesterday…tmobile has made this whole experience horrible for me. All I wanted to do was preorder a phone i liked!

  • The Dew

    I experienced problems like most while trying to upgrade early in the yesterday. I was able to secure an order about 2EST. Was concerned but checked my order status last night and it changed to shipped with expected delivery Monday. It already shipped from Kentucky to San Antonio. UPS as of this morning so is in my city. Recommend you check order status on T-Mobile if still concerned

  • Jtest

    I was having the same issues all the up til 1am. I finally went to sleep then woke up to try again and now their customer accounts page is down.. Tmobile is testing my patients. Everytime I talked to support via chat or on the phone they said “just wait til the 24th when it hits the stores” #1 the rep at the store told me that they weren’t getting a shipment til the 27th #2 I WANT MY FREE CAR KIT!

  • Osasco

    HTC One is not available for pre-order: the webside is down for existing customer.

  • Daniel

    I am really on the fence about this. I still have the original Galaxy S Vibrant and am so ready to upgrade for so long but haven’t found the “One” phone suitable. I’m waiting on more about the X Phone to decide. This is killing me. One of the flaws about the One is the camera, 4MP “UltraPixels” doesn’t sit well with me, I’d rather have more pixels, so images can’t be zoomed in with great detail.

    • Corey Harrell

      why do you need to zoom in on an image, who does editing on a mobile phone photo. If you want a camera for you take images the most (dimly lit areas), get the HTC phone. It can be over 20+ megapixels and still take $#!t photos at party’s. Zoom cannot help that. Remember 3mp are good enough for the average sized 3×5 and 4×6, even blown up you cant tell the difference when printing. A 4 mp with an great light sensor, is better than 8-13 mp without.

      • Daniel

        Yes true but the new X Phone is rumored to have “revolutionary” features and a great emphasis on the camera. Which intrigues me. It’s a hard decision because I also have to wait a few more months.

        • Joseph Tongret

          I buy approximately four newly released smart phones a year. They ALL are rumored to have “revolutionary” features! Then in two months they’re showing their age next to the new must have flagship phone, lol. Don’t put yourself through the misery, if the phone functions well and suites your needs then I wouldn’t hold out just because what comes next will be better.

  • TimHitchings

    FYI – ordered my HTC one yesterday at 1:30PM. Got ups tracking number today. I paid for expedited shipping. Arrival is Monday. Woot!!!

    • taron19119

      T Mobile’s HTC One does not come with headphones

      • PiCASSiMO

        Big deal… it’s not like the $10.00 headphones will make a big deal. I would take the saved money (compared to buying an unlocked version for $600+) and buy a decent headphones that fit your style.

        • taron19119

          so you’re saying it’s okay for T Mobile not to include the headphones but its okay for AT&T Verizon and Sprint to have headphones

        • PiCASSiMO

          Yes, it’s okay. Why cry about some cheap headphones that you will probably end up leaving in the original box?

        • kevin hundon

          exactly!

    • Big Dawes…..

      shoot i paid $6.99 and get it Tuesday well worth saving $17 lol j/k i am jealous

  • PiCASSiMO

    This is happening TOO frequently with T-Mobile’s site when trying to upgrade/purchase a new phone as an existing customer:

    “Our website is temporarily unable to complete your request. Please try again in a few minutes. For immediate assistance, please call 1-877-334-7151. “

  • PiCASSiMO

    Some feedback on the HTC One from my visit to a AT&T store yesterday afternoon in Niles, IL (I use a stock Nexus 4 as my primary phone):

    * Lower speaker was not functioning. AT&T rep said they damaged it by placing it against the anti-theft device. Not sure how true that is, but it concerned me how easily it could break.
    * Broken speaker appeared to have a clipping sound as if you placed an old-school cell phone near a normal powered speaker. Maybe related to it not functioning, but made me concerned about the quality.
    * There as an overlap/overhang of the lower front speaker metal over the plastic, which if you ran your finger underneath it felt like you could cut yourself. I was under the impression that it would be a flush fit both sides of the metal-plastic-metal sandwich, but that wasn’t the case.
    * The 2-button setup was annoying, and I couldn’t figure out how to access the task manager (holding down either of the two didn’t do it). I have no clue why HTC went this way, but they could have easily used the HTC centered logo as the home button and leave the other two for back and setup/menu.
    * 4.7″ 1080p screen looked great, and was the performance overall great. But I have to admit that I missed the stock look and function of the Nexus 4 compared to this Sense 5 layout. I am hoping that the phone could be rooted and 4.2.2 be installed with the functionality of Zoe and all the other things found in the camera functions.

    I am planning to hold back for a few more days and wait till the Galaxy S4 comes into AT&T stores, and then I’ll make a decision which of these, if any, to buy. I may end up just holding back until the Motorola version of the Nexus (4.1?) will come out which rumours have it will be a true high end phone with a camera that you will not be embarrassed to use.

  • Impatient Waiter

    so as of now, I am currently in the family classic plan and am no longer binded by my contract and want to get this phone. I was told by the tmobile rep on the phone that I cannot go to the UNCarrier plan because my sister and mother are still binded by the contract (for 14 more months…). I asked a guy in the store and he said that my dad and I can switch over to the Uncarrier plan and get new phones and then my mom and sister can pay the migration fee if they want or otherwise just wait till their contracts expire, so I called the tmobile rep back and she said that information was incorrect! CAN SOMEONE PLEASE TELL ME THE CORRECT ANSWER!?

  • Corey Harrell

    I am an existing customer, whose contract expires on 0513, I was told to change my acct to a simple plan, which dropped my monthly fee to the 2gb simple plan and it showed that my device was paid for. I was then able to upgrade to the htc one for a total of $156. they included the taxes for the full price of the phone that’s why its not just $99. I hope others were able to order their device. I hope this process helps others.

    • sloanie

      Did you have to call in to upgrade? Or was this yesterday?

    • I’m curious about this too. I’m on the classic unlimited plan and my contract ends in July. I was told by a rep that I will have no migration fees if I waited to the end of march. Of course this is when they changed to the UNCarrier. I would have upgraded earlier and got the Note II, but I held out for the One. Now the website tells me I have to pay full price for the phone, but offer’s the payment plan if I change my plan, which didn’t seem to have any effect. Did you change the plan first or while trying to order the phone?

  • Burton Guster

    I paid for regular shipping it will arrive on Tuesday :D.

  • sloanie

    Anyone have any luck ordering one recently? It tells me “Out of Stock” when I try to upgrade, but trying to add to cart without being logged in gives me a system error some of the time (when I was at my local T-Mobile store earlier, they couldn’t even do new purchases, the system outage seems pretty severe).

    Just wondering if they really are out of stock or not.

    • josue_velasco

      i guess they are out of stock now, most of us order it yesterday, and today i get a email with shipping details and date of delivery wich is the 23..

      • sloanie

        I don’t know. I went to add a new line to see if it would let me order the phone with a new line of service and it let me add it to cart. I got an error before I could finish the transaction, though. And selecting “upgrade” now throws an error instead of letting me select a device.

        “Our website is temporarily unable to complete your request. Please try again in a few minutes. For immediate assistance, please call 1-877-334-7151.”

        This is kind of insane that they’ve been having technical problems since preorders went live yesterday.

        • josue_velasco

          it don’t really say out of stock but a friend of mine try to bought one and he got the same error so i could be too much web traffic or its a nice way to say out of stock, so i guess your best bet will be at the stores the 24 anyway i am going to receive it a day before.. good luck

        • Kenan Jackson

          You’ll get that message with any phone you try to order – I tried with a Galaxy S3, Blackberry Z10 and Note 2. Now, it only shows the “pay in full” price, payments are not available in your area message. Or, it will show the payment price of $99 when you add it, but when you get to your cart it only shows $579. Either way the site will throw some kind of error if you even get as far as the cart and try to continue.

        • sloanie

          Ugh. Yeah telesales just told me they still can’t place orders for new devices. And customer service transferred me to telesales even though telesales can’t perform upgrades. Awesome.

  • Ever

    I paid regular shipping and I’m going to get it Wednesday :)

    • Ever

      Ordered yesterday by the way

      • sloanie

        what state do you live in? I forgot to change shipping methods, so I’m gonna have to wait for ground…

  • kevin hundon

    Anyone knows when we can get 64 GB one for T-mobile? Hear that U.S. edition has much better battery life than international edition. Really need a 64 GB one for T-mobile perfectly!

    • Sloanie

      T-Mobile is not offering a 64gb version. I don’t know that there is a 64gb version of the One that has the right radios for full T-Mobile compatibility. Basically there’s the AT&T version and the direct from HRC Developer Edition: http://www3-shopamerica.htc.com/cell-phones/productdetail.htm?prId=41599

      but if I’m reading it right you won’t get 42mbps HSPA+ on T-Mobile– though I’m guessing it’ll work great on T-Mobile’s LTE network should you happen to live in one of those few markets.

      • kevin hundon

        Thanks your info. Now I think I got no choice but order the 32GB one, better wait for nothing!

  • Anyone who has not received confirmation or “EIP” emails, if you have an order number, I advise you call T-Mobile customer service and ask them to check the status of your order, lest you experience the same horror story as me:

    This is nothing short of complete incompetence from T-Mobile. My bank gummed up the order by questioning the charge, which led to an error when submitting the order. I sorted that out, then called T-Mobile, who checked and assured me the order went through, payment was received, and gave me an order number. I asked about a confirmation email, and they said to allow 24 hours (their standard placation, it seems) and to call back if I didn’t receive the email. I called back today (after 26 hours) to be told all their systems were down and they could tell me nothing. I called yet again this evening, after seeing a statement on Twitter from @TmobileHelp that their systems were back up. I was then told that unfortunately my order had been canceled because I did not respond to the “EIP email” within 24 hours. The email which I, of course, never received. I am actually confused as to why an EIP applies in my case anyway, since I chose full up-front $579 cost of the phone.

    They also told me I could not re-submit the order until tomorrow or Monday, as their ordering systems were still down. I did check via my.t-mobile.com and it seems the order pages are up, or at least visible, although I didn’t go all the way through with an order because the HTC One is again showing that oh-so-familiar “Out of Stock.” Whether it really is out of stock, or whether their flimsy-as-balsawood ordering systems really are still messed up, I don’t know.

    This is pretty much one of the most incompetent experiences I have had with T-Mobile. Utterly terrible.

    • sloanie

      I wonder what happened– the manager of the store I was in today said that in 8 years he’s never seen this kind of system outage. Really not what T-Mobile needs as they’re trying to change their image and attract new customers.

      • I find the whole my.t-mobile.com system to be pretty inconsistent and unreliable in general. Features and services either appear or not when I go to manage them, it constantly loses the identified devices on my lines, and there’s absolutely no way to check the end dates on contracts, other than clicking through your “account history” looking for the latest “change in contract” messages. My current data usage doesn’t seem to show either, although I can see it through the “My Account” android app (the old one, since the new one is awful).

    • Chynegal

      When you ordered your the phone what device were you on?

  • Erek IamUpzkale McKay

    mine shipped and it will be here monday!! so excited!

    • lateralus8305

      I ordered mine on Friday online. I just talked to a T-Mobile rep, and they said they won’t even ship the phone until 4/24. How are you getting it today?

  • JimmyHoffa007

    I got the EIP, but have yet to have my email saying it was done being processed. I paid for the overnight shipping and ordered it on the the 19th. Wtf???

  • kevin hundon

    Try to order One, be told must order with a plan, is it true “must”? Any other way for it from online. I am really enjoy my prepaid plan now.

  • Erek IamUpzkale McKay

    i got the car dock with mine

  • Chynegal

    I pre-ordered my htc one on the 19th. I paid for express shipping but when I check online it says that I won’t get my phone till the 29th. When I ask tmobile what’s up with that late date,for shipping they said that the release date is to be determined. Does anyone have the same problem or does anyone else shows there’s has been shipped

    • kevin hundon

      just order mine tonight and paid overnight shipping, will see what happen tomorrow,hope nothing wrong and will get it on 26th or before.

      • Chynegal

        I don’t know why mine says the 29th. It wouldn’t be on back order if you are getting yours before mine and you ordered yours yesterday.

    • The Dew

      I ordered mine on Friday with express shipping and it initially showed Apr 29. It is now scheduled for delivery tomorrow with UPS. Did you check your order status in your T— Mobile account?

      • Chynegal

        Yeah I did and it still says being processed. I’ve called tmobile and online chatted with a rep and they tell me the same thing that the release is still TBD.

        • The Dew

          Sorry to hear that. Hopefully it updates today.

        • Erek IamUpzkale McKay

          mine showed up as being processed too but it actually had shipped already once you get the tracking # you might see that it had been process already

        • Chynegal

          I still haven’t gotten any tracking yet

        • lateralus8305

          I haven’t either, and I ordered on Friday. The rep just told me that I don’t have tracking info yet because they don’t start shipping the phones until Wednesday. I know this is B.S. since people are getting their today!

        • Chynegal

          That is what I’m saying. What’s the point of pre ordering if we are gonna get it late. I might as well have waited n.got it in store

        • Chynegal

          I still haven’t gotten tracking info yet

        • The Dew

          It showed up my doorstep a little bit ago. The car kit was packaged with it.

        • Chynegal

          Nice! How do you like it so far

    • Matthew Appleton

      mine says the 29th as well. I places my order on friday as well. Initially my order said estimated delivery for april 22 but when i received my confirmatiopon email it sayes April 29.

      • Chynegal

        Does yours say still being processed when you log into T-Mobile.com? I hope you get it sooner than later

        • Matthew Appleton

          yeah it is still being processed.i just received my order confirmation this morning.

    • TimHitchings

      Ordered mine online on the 19th and paid express also. It’s currently on the UPS delivery truck and is out for delivery to me here in New Jersey. Can’t wait.

      • Chynegal

        Damn. What’s up with mine then. Did they send you an email when they shipped

    • Erek IamUpzkale McKay

      mine is on its way to be delivered now

      • Chynegal

        I’m jealous

    • sloanie

      Managed to get my order in yesterday (about 23 hours ago)… initially it said “order processing”, now it says “backordered”. bah.

      • Chynegal

        Mine still says being processed at least give me an update or something

  • healimonster

    I am a current T-Mo customer and I tried repeatedly to pre order on the 19th and could not. I called and still no luck. Today, the 22nd, I still can’t pre-order. This process is broken.

    • Phil

      Do you get to the same spot that I do, an error has occurred on installments, but if you go to one time payment it works? Frustrating.

      • healimonster

        Pretty much. It said the phone was not available for my plan and only gave me the option to buy it full price when I tried again on Monday. I had to call T-Mo and get the to change my plan prior to being able to buy the phone online. Pre-order complete!

  • Kris Chaitu

    called the customer care just now and made a big deal of the shipping dates …since i paid premium shipping…and guess what they refunded me the shipping…means i have got free shipping on my upgrade and my phone is coming on Wednesday…also checked on car dock and they say it is included in the shipment…but I am still doubtful on that

  • Jason Choi

    I was able to “add to cart” the HTC One. After filling out all my info…. It gave me an error but still charge my CC account. So i called up T-Mobile and they said my order actually went through hand I should get a confirmation e-mail soon. 3 days later. Nothing. They told me to wait one more day when I called them a few minutes ago.

  • lateralus8305

    I ordered mine through the website on Friday night. I haven’t received a tracking number yet, so I just called T-Mobile. The rep says that I haven’t received a tracking number because they aren’t shipping them until Wednesday, 4/24. How is everyone getting tracking information except me?

    • Chynegal

      Same here I want to know the same thing

      • lateralus8305

        I tried another rep and got the same answer. They are shipping it on the 24th. They insist that no one should be receiving their phones before then. I just don’t understand how people on this thread are saying they are getting it today or tomorrow. Has anyone actually received their phone after ordering on 4/19?

        • Chynegal

          I think 2 guys that have replied to my post that I made have gotten there’s today

        • slayde

          Pictures or it didn’t happen

        • Chynegal

          Lmao

        • sloanie

          Anyone know how preorders *normally* work at T-Mobile? This is my first time buying a handset from them, not to mention one that’s just being released.

          Originally I was expecting a “preorder on the 19th, ship 24th” scenario, but then people started saying theirs was shipped. The “backordered” status of my order would definitely jibe with how some companies handle preorders.

          (Kinda seems odd to preorder just days before launch, but I suppose they need to try to have it appear available when other carriers have it in store already).

  • kid206

    Was able to order on the 19th after 2 trys. Chose next day shipping with an estimated deliv date of the 22nd. Got a EIP the same day saying my order is now.est to deliv on the 29th. Tmobile refunded my shipping charges. Now im stuck.with the 29th and my order is still being processed.

    • Chynegal

      Same here for me. I paid for the express shipping if I don’t get conformation for shipping by tomorrow I am gonna ask them for a shippingrefund

      • kid206

        yesterday they refunded my shopping cost and said sorry the29th is your date. I call today and the guy says that i should be getting mmy phone by today or. tomorrow.i get a different answer everytime i call in.

        • lateralus8305

          Yeah. None of the reps have their story straight.

        • Chynegal

          None of the reps knew the release date they kept telling me it was to be determined. The online rep I talked to today was the only one who Sid it was comming out on the 24th. But he couldn’t even access my order info either and told me to call them

        • Chynegal

          Have your received tracking information on yours already. This is what I hate about tmobile is that different reps give you different answers. Aren’t they all looking at the same data base when we call

        • kid206

          No shipping info at all. Still says order being processed. I asked him why some people are getting there shipments today and he basically made it seem like that was impossible.

        • Chynegal

          You just gave me. Little hope

      • thekid206

        @chynegal:disqus finally it says shipped! However still says estimated delivery date is the 29th haha with next day shipping.

        • Chynegal

          Lol I just checked mine too it says shipped also…yes! It’s almost in our hands lol

    • Big Dawes…..

      i took the risk got the cheap shipping and it is coming in two days.. ie TODAY i was one of what seems like the few lucky ones to get the order to go threw on thursday

  • Erek IamUpzkale McKay

    im loving this phone so much right now the camera is actually better than my 8mp htc mytouch 4g slide its a little confusing to work at first but im getting use to it the sound quality is amazing and unlike the photo on the tmobile website mine does not have any branding i also got the car dock which i dont really need right now but its a added bonus for when i do the charger that it comes with automatically turns the hands free car mode on.

    • Chynegal

      I’m jealous lol

    • an0nim0

      Did you upgrade, add-a-line, or are you a new customer?

  • Daniel

    It’s not working for me. I really want to get the car dock free and every time I try to order it says unavailable, website is down blah blah blah.

  • Mine Shipped at Midnight and it’ll be here tomorrow, cannot wait! Played around with one yesterday and man…. I have no words about how it felt. 0: D

  • Big Dawes…..

    today is the day …HTC one is on truck for Delivery…..thanks UPS guy

  • jim

    Those who have received theirs with the car kit…are you new to t-mobile or were you an upgrade customer?

    • Hi Jim, I am a current client that upgraded to the One. As for everybody else, I had issues when ordering but after many attempts, I was able to order it on the 19th. My choice was the cheapest shipping as an option. At T-mobile’s order confirmation said mine was scheduled to be delivered on the 29th. I received a shipment acknowledgement e-mail the next day. I am happy to report mine just arrived today (car kit included)…..

      • Jim

        sweet…I am in the exact same boat as you then. Current customer, ordered on the 19th with regular shipping. Says mine is on the truck for delivery by the end of today. Crossing fingers for car kit….

      • Just out of curiosity, did your order confirmation mention the car kit at all? Mine didn’t but T-Mobile assured me I would have it coming. Mine is delivering today, and weights 1.9 lbs…does that sound about right? Sorry for the dumb question, but I won’t be home for 8 hours, so the suspense will be killing me if I don’t know.

        • The initial order confirmation did not mention the car kit. However, on Saturday I received a different e-mail stating: “Your T-mobile payment has been processed”… When I opened had the same order number as the phone but it was showing the car kit and it showed $.00 on the total amount charged

        • Ever

          Hey Daniel, mind telling us what the shipping info said the weight was for your package? Thanks.

        • Hmmm…mine makes no mention of the car kit. I guess I’ll find out in a few hours.

        • Big Dawes…..

          i got a seperate email confirming the car dock, but with same order number and tracking #

        • Ever

          Hey Jonathon, mind telling us what the shipping info said the weight was for your package? Thanks.

        • Ever

          Sorry for the error this question was for Daniel.

        • Big Dawes…..

          1.90lbs is the weight this box included the car dock

        • Ever

          Oh ok thanks Big Dawes

        • 1.9 lbs and included the car dock!! The dock weighs more than the phone box. The phone looks great…no T-Mobile branding on the back, and not a flaw when it comes to the case fitting the plastic and screen.

      • Big Dawes…..

        same story for me

  • JK

    So it’s supposed to launch tomorrow in select “Retail & Branded” locations. What is a branded location? Does that mean only T-Mo corporate stores or will third party retailers also be offering it tomorrow?

    • htc One AND Galaxy S 4 officially launching tomorrow as well as the Metro PCS stockholders voting on the Merger, it’s an Exciting day for Magenta on April 23rd. – D

  • D6E

    Just letting everyone know that I added a line on 4/22 (HTC One) and my order just shipped with regular shipping. Delivery date is this Friday (4/26). Props to TMO for a quick turnaround after all these outages.

    • sloanie

      Damn. I upgraded on 4/21 and mine still shows as “backordered”.

      • an0nim0

        I haven’t even gotten that far – I just got the e-mail confirmation that the payment has been processed (both for the phone as well as the car dock), but nothing else; of course, my order only went through on the 22nd (after 3 botched attempts on the 19th – fuckin’ credit card company flagging it as fraudulent, despite me explicitly approving the charge).

        • sloanie

          Hmmm.. only e-mail I got was the EIP authorization e-mail. Not even a payment confirmation e-mail. Why must I be so impatient? I think I’m paranoid that my order is stuck in limbo because of all the system problems over the weekend.

        • an0nim0

          I didn’t do the EIP – I just paid for it outright; the charge is officially on my card (finally!), but there’s no indication that it’s actually shipped. *shrug*

          EDIT: A call to CS got that straightened out – they prompted UPS to send me tracking information directly; looks like it shipped [very] early this morning, scheduled to arrive on the 30th (a day later than the original estimate when I ordered on the 19th, but then nothing went right that day).

        • sloanie

          I was very close to adding a line to order this thing, given that I could cancel that line without any penalty. (at the time, it showed as “out of stock” for upgrades but appeared to be in stock for new customers / lines of service). Regardless of claims to the contrary, I think T-Mobile had allocated stock of the One to different groups– rather than just letting anyone have at their inventory, new lines of service were given preference.

          (And from a business perspective I can see why that would be done, I just wish they wouldn’t tell us otherwise.)

  • jimmyhoffa007

    Well after all the hasslei got mine today with the car kit and I must day I love it.

  • also got mine today free car kit and all. phones great, love the screen. only problem is that my phone keeps saying i have no data plan enabled or rather i get an error that says my data plan isnt compatible with my phone. will try to fix that tomorrow. other than that like i said, great phone.

  • Dom214

    Just received my One today! Had no tracking abilities (my.t-mobile.com kept showing unable to track etc…) nor email saying it was shipped but got it sooner than I expected! Receiver of my old iPhone 4, my mom. ;)

    • sloanie

      Really? So you didn’t receive notification that it shipped. What did your order status say?

      • Dom214

        On about the 20th, I logged on to mytmobile and saw under current activities: Upgrade: shipped. Tried clicking it to go to the tracking page but kept having the “unable to track…” error so I just hoped it would arrive the week after. Only received the processing email for both phone and dock. No shipping or ups tracking number. Sure enough it arrived! As well as the car dock which is awesome :) Tho I’ve read that the TMO version would have the T-Mobile branding in the back, mine’s didn’t have such thing.

        • sloanie

          Ah, well congrats on the new device. I should have ordered on the 19th– sounds like even that was kind of sketchy, though!

  • MattyO247

    Ordered mine on the 23rd and it should be here by 5/1, but no car kit…
    Package weight is on .80 lbs. Lame…

  • Ryan

    I was just finally able to order yesterday and I signed up for the pre-order deal which it really wasnt even a damn pre-order since it wasnt set up very long for anyone to really actually pre-order it. so i called customer service and was on the phone with them explaining the whole situation from when I signed up to when I bought it finally yesterday and the customer support lady put a notation on my acct for a local store to give me a free car mount :)