T-Mobile Considering “Anytime Upgrade” Club Allowing Two Upgrades Per year

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For those of us who love to grab the next best thing in the smartphone world, T-Mobile dropped a hint to CNET that the company is considering a “club” allowing for “anytime upgrades.” The club, which would require a “very small” membership fee would allow for a maximum of two upgrades per year, though it’s unclear if any membership fee would be annual or monthly. In exchange for this fee, customers would receive insurance on their device as well as the two annual upgrades. The idea of this club is just one of many opportunities T-Mobile’s CEO is considering with their new UNcarrier model.

“We’re going to innovate in this space,” Legere told CNET. “This model will allow us to do that.”

The company hasn’t sorted out any details and there’s no promise such a club would come to fruition, but in our eyes such an opportunity would greatly appeal to the die-hard gadget enthusiast who likes to have the latest device as soon as they arrive. With the cycle of smartphones and new devices moving faster than upgrades generally allow, two upgrades a year would likely please even the most rabid gadget fan.

“Today is laying a foundation that’s going to allow us to innovate in ways that our competitors, with their older style business models, just aren’t able to do,” T-Mobile Chief Marketing Officer Mike Sievert told CNET.

What do you think of this premise? If a small membership were required for admission, would you opt in?

CNET

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  • J

    That would be pretty cool. How would it work with no contracts though? I am so out of the loop. I have a value plan right now for 59.99 2GB unlimited with a 2 year contract. How do the new plans affect me? Am I still locked into a contract or can I get out? Hmm

    • Will

      You are in the same boat as I am. All of us Value Plan people are stuck in our contracts. Contract-Free is only for new customers. T-Mobile owns our souls and won’t let us go even though most of us didn’t get any kind of discount for our equipment.

      • J

        I dont care considering I wont ever leave T-Mobile. I just wanted to see what my options are. That extra 500mbs is a nice touch, yet I always use wifi

        • Will

          For me the same plan would cost $80 instead of the $64 I currently pay. So they managed to raise prices for Value Plan customers. Don’t trust them. They will do it again.

        • bman

          Anyone who is on a Value Unl Talk + Text is at the same price of the new Plans, the only Value plans that are cheaper, are 1000min and 500min plans, if you want to keep that price, then keep them. no one is forcing you to change. $80 is for a Family plan. Current contract customers only have to let their contract expire, there is nothing that you could do to put you back into a contract.

        • Will

          But why is there a contract in the first place? Why do new customers get contract free when Value Plan customers are stuck?

          And by the way my $64 is a family plan with 2 lines, data, and texting. So the new plans would cost more money and I would still be in a contract. No thanks.

        • J

          Dude its a contract. Just because now they dont have them anymore, does not mean you are allowed to just void yours. You got into it knowing it was for 2 years, so deal with it. You are not changing your plan. A contract should mean nothing to you right now.

        • Will

          It’s the principal idea of Freedom. T-Mobile thinks they own me. And their coverage is horrible so I cannot even use what I pay for. If I had no contract to deal with, I could decide whether or not to leave or stay and deal with it. Right now they treat Value Plan customers as slaves.

        • J

          I cant grasp anything you are saying. I feel bad if you lease an apartment, car, or have a mortgage on a house. If you want to leave, then leave and pay the fee. You signed up. You knew what you were getting yourself into. You had 20 days to try it out and cancel for free. Simple

        • Will

          I tried to leave because of bad service coverage. T-Mobile talked me into getting a signal booster which didn’t work because it doesn’t support the iPhone. Now the time has passed and there is no exit.

          But why is there a contract when they didn’t subsidize my phone?

        • J

          Dude your solution is easy. Sell your iphone for 400 on ebay and just buy out the contract. Take the extra and get a new phone with another company if you want out.

        • Will

          That’s not a solution. The solution is that T-Mobile should end all Value Plan contracts and allow zero ETF migrations to the new plans without contracts.

        • J

          Your helpless.

        • Will

          Actually I am not. I am highly educated, wealthy, and provide large donations to people that truly are helpless and homeless.

        • J

          I’m sure you are. If you were highly educated, you would know the contract you got yourself into. If you were wealthy, you wouldn’t be posting on this forum or caring about a contract you can buy out.

        • Will

          Let me know at what age you retire. I was able to retire at 39. So I guess that makes me smart and wealthy.

          Why should I have to buy out a contract when T-Mobile cannot even provide reliable coverage?

        • ZivilynBane

          We’re on the internet buddy, everybody is smart and wealthy.

          Except for you, since you expect a company to void a contract you signed for no reason at all.

          Oh, and there are NO migration fees from the old value plans to the new ones.

        • Dion Mac

          God bless you J. I don’t feel so bad letting this guy have it knowing that I’m not the only person that thinks he’s being a real douche

        • Will

          douche? really you are so wrong that you stoop to name calling?

          Wow that’s just sad.

        • JoeyKhache

          Do you have any idea how contract laws work? Why would the company just void your contract?

        • http://www.facebook.com/moses.jc.77 Moses JC

          Since you are wealthy buy out of ur contract & since ur generous buy other people out of their contract :)

        • Dion Mac

          Dont waste your time reasoning with this nut. I’ve been trying to all day with no avail. I’ve submitted a request to David to suspend him from TmoNews until his contract is up. lol

        • http://www.facebook.com/RubinIsHere Dan Rubin

          I am surprised a moderator hasn’t banned him yet.

        • Spanky

          If you are wealthy, why in the world are you with T-Mobile???

        • 1stGenRex

          I disagree. Because either you A) Recently signed a contract for 2 years or B) recently did a contract extension and received the subsidy. Either way, you agreed to 2 years. So, either suck it up, or pay the ETF fee you agreed to pay.

        • Majentarulz

          Weren’t you just complaining that the new plans were more expensive than the $64 family plan you have now? Let me get this straight, you think that T-Mobile should allow you to migrate to the new plans with no ETF, so you can be no contract like all the new customers and pay $16 more per month? What?

        • thepanttherlady

          Simple. Because they could get you to sign one and you did.

          But that’s water under the bridge, right? You’re a “happy T-Mobile customer”. ;)

        • Will

          Actually I didn’t sign one. T-Mobile claims it was a verbal contract in their customer notes.

        • just me

          Return the signal booster, pay your termination fee. You had a 14-day buyer’s remorse period where you could decide the coverage wasn’t working for you. Be an adult, seriously.

        • Will

          Buyer’s remorse? I brought my own equipment (iPhones) to T-Mobile. I did return the signal booster but the short return window is gone. And yes I am an adult, are you?

        • Brian

          Ok so I worked for T-mobile for over 8 years. So you brought your iphones over. The phones that at the time tmobile never ever said everything would work perfectly. Though the phone is capable of working on tmobiles network its not guaranteed that everything would work with it. Get a grip man. Your signal booster came with a 14 day buyers remorse too. Dont tell me you could not set up two simple pieces one in the window amd one in the center of your house. They are not hard at all. You should have known by the second day. Also you could have researched yourself instead of being a typical lazy person who takes no accountability for his own decisions. There are maps, reviews, and google….. They did not hold a gun to your head and say Get the plan!!! T-mobile was a wonderful company to work for and I still have their service. I have not had problems at all. I for one am happy to see the company come to life this year and compete with the big boys. If you dont like it and feel you can save more by going somewhere else then pay your etf and leave I am sure you will make it up by “saving” money with the other carriers. Plus if you had enough time to troll this website and bash the company and its direction then you had enough time to research on your own.

        • http://www.facebook.com/joeyklatzko Joseph Klatzko

          Why didn’t you ask that question when you signed on the dotted line? You are too stupid to function

        • ShermCraig

          Hey Will, why don’t you go to AT&T. We don’t have to read your incessant whining, and you don’t have to deal with “evil” T-Mobile! Anyone else agree?

        • Will

          Finally, I want to leave, T-Mobile won’t let me. Haven’t you read this like a million times already?

        • Majentarulz

          Hey Will, here’s a thought, just cancel your service and don’t pay your final bill. Sure it will go to collections, but that shouldn’t matter to someone as wealthy and generous as someone such as yourself.

        • milanyc

          Pay what you owe, and you’re free to leave.
          Why would you feel “entitled” to leave and not pay your balance?!

        • Dion Mac

          Si

        • Dion Mac

          You nut, they don’t own you, you are free to leave. David, this guy is clearly getting on everyone’s nerve. Can he be suspended for a month or two or… until his contract is up LOL

        • Will

          David this guy threatened me earlier and he is a bully. Ban him.

          And once again, I can’t leave because T-Mobile won’t let me. If a different view bothers you so much, how about just paying the ETF fees for me.

        • Dion Mac

          Wait, you just said you were educated, wealthy and help other people financially… but you want me to pay for your ETF’s???

          Ok, I indeed threatened you earlier. I was going to clean curse you out. I apologize for that. I will never ever respond to you again nor make a comment about you (like banning you from TmoNews until your contract is up) again! Please accept my apologies Mr Value Plan Slave.

        • Will

          I have plenty of money but refuse to let T-Mobile bully me into paying fees. They treat Value Plan customers as slaves.

          Your apology is accepted. Just don’t ever threaten me again or I will tell your mother.

        • 1stGenRex

          So I take it you’ve never signed any other sort of contract?

          Clearly, at one point, you agreed to a 2 year contract, because you thought it was fine. And now, you’re crying because someone else got something you don’t have.

        • Will

          The contract works both ways. T-Mobile is legally obligated to provide me with service. They cannot so therefore they are in breach of the contract. However, they refuse to release me from the contract so that I can move to a carrier with superior coverage such as AT&T. I brought my own iPhone to the T-Mobile network so they did not subsidize anything.

          Clearly many people here are blind to the bad coverage of T-Mobile and their evil ways.

        • 1stGenRex

          Clearly you didn’t read the contract. Nowhere in that contract does it state that they guarantee coverage. And if you couldn’t figure that out in 14 days, then you’re slower than we all thought.

        • Magentarulz

          Thus the 14 day cancellation/buyers remorse policy… T-Mobile, and every other carrier gives you plenty of time to evaluate their service before the contract is ‘finalized.’ Besides, you can check coverage in your area, and the areas in which you travel before you sign on the dotted line. Sigh…

        • 1stGenRex

          double post. sorry.

        • http://www.facebook.com/joeyklatzko Joseph Klatzko

          Why? Because you already signed the contract…

        • Will

          T-Mobile should free all Value Plan slaves. There is no need for a contract.

        • fentonr

          You really don’t get how a contract works, do you? Nor, apparently, do you get the concept that if everyone else says one thing and you say another, its more likely that you’re wrong than everyone else. I’m not trying to be a jerk or anything, just an observation. Now, I’m going to ask that you please stop trolling. Some of us really like T-Mobile and like to have reasonable discussions. Your posts lately have been detracting from this for me. Thank you.

        • Will

          Of course I know how contracts work. So if anyone else has a different view than you do, they are wrong? Wow, how dark-age thinking. T-Mobile does not care about its Value Plan customers nor about actually making a network that has adequate coverage.

          It’s too bad AT&T was prevented from purchasing them. They would have fixed such a broken company that clearly will never be anything more than the budget cell phone company.

        • RLB63

          Will,
          There is NO way you are ass wealthy and retired as you claim. Unless, someone died and left you the money. Anyone with even a quarter of a brain knows how contracts work. If you are as smart and good at business as you claim then you should know it better than the rest of us. Would it be nice if they left stupid people out of their contracts? Yes. However, they have no legal obligation to do so. If you were so smart then in HALF the time you spent in just this thread you would have made enough money to buy out of your contract. From my understanding they now prorate the termination fee. If correct you moght have to pay far less money. EITHER way the strss you are causing yourself is doing far more damage to your body than $10,000…..

        • John

          There’s a contract there because you signed it. Be a big boy, quit sniveling.

        • majentarulz

          Sounds like someone has preferred rates thanks to the customer loyalty department.

      • daswahnsinn

        I sort of understand where you are coming from. I’m leaving T-mo this Fall when my contracts up. I switched to them because I read really good things about improving coverage and such and the plans were cheaper. I found out that I was wrong. My plan cost the same, more w/ paying off the phone. My coverage sucks and I only get edge in my area, 2gb data cap when before I had unlimited. So I’m not going to say T-mo is bad or evil, they’re just not right for me now. Maybe when they figure out that edge is not what most of us call coverage, I may one day switch back.

      • Spanky

        I completely agree with the sentiment that it’s absolutely ludicrous to require contracts for non-subsidized plans. However, you signed it on your own free will. T-Mobile is not really to blame here.

        • ZivilynBane

          Direct TV, Dish Network, ATT DSL, Comcast, Time Warner, Cablevision, MediaCom, ATT U-Verse, (formerly) T-Mobile. These are all companies that provide a service for a monthly service fee. These are also all companies that offer contracts for lower monthly rates yet do not subsidize any equipment. So basically the companies say “We offer this service for $xx.xx per month, however if you sign this contract we will give you the same service for $(xx.xx-yy.yy) per month.” There is absolutely NOTHING wrong with this. If people want to sign a 2 year contract to get a lower rate, they are completely entitled to. This is why Will is completely wrong, and should accept the fact that he signed a 2 year contract to get such a low rate.

    • nene78

      You can get out as long as you don’t owe any EIP balnace. That is what I was told Sunday, I am in contract in a value plan and I can switch if I pay the balance of my EIP.

    • JAM

      No you locked! Not till the time is up
      You can’t go! I tryed T-Mo want a 200 per line migration fee. I been with with them for 12 years you think they give you a break after all that time.

  • Steven Gamez

    Sounds great they should do spmething like this but it doesnt make sense since they are making it so that we choose when to upgrade by paying for the device seperate so where would this fall in? Makes no sense 2 upgrades a year what wpild they “allow” us to pay for our phones earlier? Doesnt make sense..

  • Cellphone Chris

    TAKE MY MONEY NOW!!!

    • Will

      Don’t worry. T-Mobile has no problem taking your money.

      • just me

        Yes, how evil of a business to operate for profits. After all, they “enslaved” you with a very low-cost plan and very maliciously expect you to fulfill the contract you agreed to to get that low rate. Talk about evil. :

        • Will

          You are correct. They are evil and want to take your hard earned money.

        • Jose Hernandez

          So, I why are you here?

        • ShermCraig

          Go away Will.

        • Will

          Go away Craig. Bullies are not welcome.

        • http://www.facebook.com/joeyklatzko Joseph Klatzko

          Wait…wanting to earn a profit by selling a service makes you evil? At the very least, T-Mobile is the least evil carrier out of the big four

        • Will

          No T-Mobile is just evil for the sake of being evil.

        • fentonr

          Any evidence or reason for these wildly unfounded claims or are you just being a troll (I think I know the answer, but I’ll give you the benefit of the doubt). From my point of view, T-Mobile is trying to find creative ways to deliver a better product to customers so that they can grow instead of shrink. AT&T and Verizon on the other hand, gouge you and take away things like the ability to do one year contracts and unlimited data and raise their prices at the same time. I fail to see how that makes T-Mobile evil.

        • Will

          T-Mobile cannot provide coverage in the D.C. area and refuses to let customers leave. There, proof that they are evil.

        • John

          They don’t provide service in their lte market? The sane dc that is also a.hspa42 market? Troll away troll

        • kaw kaw

          This guy is a douche and irrelevant

        • Dion Mac

          Thank you! I’ve been talking bad to this guy all day. He just doesn’t have a grip on reality!!!

        • Will

          Of course I have a grip on reality. You threatened me earlier. How’s that for a grip on reality.

  • Trevnerdio

    I would do it, if we could just hand in our old phone and not have to pay it off or anything like that.

    • thepanttherlady

      They could do something like that and just extend the EIP for the new device but personally, I can make more off of selling my phone on Craigslist.

      It’ll be interesting to see what they come up with.

      • Dion Mac

        I was thinking the whole point(or part of it) was to be able to upgrade your phone whenever you wanted it. This doesn’t really make all that much sense but then again… its not even real.

        • thepanttherlady

          But if they were to offer a hell of a deal for people to be part of this “membership” I’d be interested. I bought 3 phones last year but wouldn’t have a problem doing 2. :)

        • Dion Mac

          lol @ 2.

        • thepanttherlady

          Don’t you judge me! =P

        • Will

          Don’t worry. Soon he will threaten you like he did me. I’ve got your back.

  • Will

    I knew it. T-Mobile has another evil plan to capture your soul here with a “membership”.

    • thepanttherlady

      I must have missed the part that said this would be mandatory.

      • Will

        That’s just it. They will trick you into thinking it is optional and then when you try to cancel they will claim you owe them like $1 million ETF. T-Mobile cannot be trusted.

        • NinoBr0wn

          When you say cancel, that means you already signed up as a member. I know it’s the expected thing to do as a human being to criticize all things corporate, but this isn’t anything ulterior or complex. $1 million LOL

        • Will

          Tell that to all those people with gym memberships. They will never let you cancel.

        • NinoBr0wn

          First sentence of my comment. Please read it.

        • Will

          Exactly. Read my response. They will talk you into signing up the membership and then won’t let you leave. It’s just like those gym memberships.

        • NinoBr0wn

          lol and you’re saying what? You have no say in the matter? You stand there and lose your conscious mind? You’re making it sound like we’re helpless. C’mon be serious. They want your money. That means you have the power. And stop bringing up gym memberships. That has nothing to do with it.

        • Will

          You don’t have a choice. T-Mobile will somehow make it mandatory. And it is just like those gym memberships. You cannot ever cancel them.

        • NinoBr0wn

          Wow I’m done. Clearly you’ve laid down all arms and have accepted whatever role *you* put yourself in. But please, take a step back from the damsel in distress act and look at things logically. You’re making yourself sound embarrassingly weak.

        • Will

          No I have just accepted that T-Mobile treats Value Plan customers as slaves. They can redeem themselves but setting us free.

        • Dion Mac

          This guy has no logic. Fighting with him all day. I’m done tho. I just cant!

        • NinoBr0wn

          I know fam. I can feel my brain shrinking as I’m wasting my time with him.

        • Will

          Does the truth cause a person’s brain to shrink. I should have my friends at Johns Hopkins do a study. Maybe I will fund it.

        • http://twitter.com/borodin1 Eugene Borodin

          I cancelled my gym membership in less then 10 min on the first try when I needed too. And I took my 5 lines out of T-mobile without paying any ETF even though I was still under contract last year. At this point I’m thinking of coming back because, out of all providers, T-mobile is the least evil one.
          You’re clearly incapable of being responsible for your actions. As EVERYONE said: YOU signed the contract, YOU did not exercise your right to cancel it withing first 2 weeks. This means YOU are responsible for for completing the remainder of your term or paying any ETF fees that are CLEARLY spelled our in your contract.

        • Sapphire3g

          Stop feeding the troll.

        • Will

          People have the right to express an opinion. If you call them a troll, then that really makes you the troll, now doesn’t it?

        • Guest911

          You are not a troll Will, just a nut. I agree with you on this.

        • Will

          Insane is the new normal.

        • Sapphire3g

          Sorry, I replied to the wrong comment. This was not meant for Will. This was about Will.

        • Will

          See you are a troll. You just proved the point.

        • Dion Mac

          agreed

        • Vladmir4

          Thats true. You can buy a phone for a full price and they still screw you with 2 year agreement.

    • bman

      You are being consistently negative in your posts on this topic. You keep mentioning that they are trying to lock you in, or trap you. Here’s the deal, there are no contracts, All your comments are invalid. John Legere said it himself, “without a contract, if you don’t like us this month, leave.” This article is simply reporting on a hint/possible idea Legere has. no need to spread negativity about something that isn’t even a reality yet.

      • Will

        I am not negative. I am a happy T-Mobile customer that was forced into a contract. They did it to me and they will do it to others. They will steal your soul.

        • thepanttherlady

          Just yesterday you were posting that T-Mobile was a bully because they wouldn’t let you out of your contract so you could leave. SMH

        • Will

          They are a bully and won’t let me leave. But I am not negative. I have accepted that T-Mobile has me as a slave.

        • thepanttherlady

          So you’re a “happy T-Mobile customer” that feels T-Mobile is a bully because they won’t cancel your contract so you can leave. But you’re happy.

          Gotcha. ;)

        • NinoBr0wn

          Round and round the mulberry bush…

        • thepanttherlady

          :)

        • Will

          You got it. Free the Value Plan Slaves.

        • Dion Mac

          Get em!

        • Will

          That’s right.. Get T-Mobile.

  • Get_at_Me

    Dumb idea. Customers can already upgrade whenever they want without being a member of a special club.

    • http://knightofscorpio.tumblr.com/ DtheArtist

      Right. I don’t see the benefit unless the devices would be under some “special” discount.

      • James

        Yeah, I fail to see the benefit. You are essentially paying a “membership fee” for insurance. There must be something else to it.

        • Will

          And just try to cancel it. It’s like those gym memberships we all have. You try to go in and cancel and then a pretty saleslady talks you out of it. Don’t give in.

    • MatthewMurawski

      No, they’d offer a better deal for people who upgrade more often because they’d profit more from more frequent phone purchases.

      • Dion Mac

        I don’t think Cell Phone Carriers really make money off of the phones themselves, so I cant see this being fruitful to the company. just saying.

        • Will

          Of course they make money. They are an evil corporation. This was discussed before. They make lots of money every time you have to buy a new charger, cover, etc. That’s what they do. Take money from customers.

        • fentonr

          Phones typically don’t have enough markup to pay for shipping, at least at many carriers. Of course, there are always exceptions, but for the most part, carriers make nothing on the phones themselves. I suggest that you not make assertive statements like that if there is a chance that someone who has seen exact figures from multiple carriers can say your wrong.

        • Will

          Before just blindly replying maybe you should actually read the whole comment. Carriers make lots of profit on the phone chargers, accessories, covers, etc. And of course they do make some profit on the phones themselves. Otherwise they would try to cheat the government and call themselves charities.

          T-Mobile is an evil corporation just like the rest of the carriers. There whole “we are the un-carrier” is just marketing for “hey don’t look at the fine print because in the end we will get you.”

    • CalicoKJ

      If you are on an EIP, I don’t believe that you can upgrade until the EIP is paid off.

      • thepanttherlady

        I think that’s what the OP means. As long as the EIP has been paid off you can “upgrade” as many times as you want.

      • Get_at_Me

        But you can pay the eip off whenever you want to. Now you can even make higher monthly payments on the device to pay it off faster (without dropping a huge lump sum payment)

    • Nearmsp

      I would like a facility where T-mobile buys the old phone at decent price (which they can refurbish and resell to those who want to buy cheaper phones) and then facilitates those who want to pay full price and buy a new one.

  • Jasen Minus

    Yeah I don’t see the point if I can already do this by their own new setup

  • Jason Walker

    I would LOVE THAT

  • Clarkkent113

    That’s an AWESOME idea. I’d sign up for that in a second if the price was right.

  • http://knightofscorpio.tumblr.com/ DtheArtist

    I however wish there was some ‘club’ for “Loyal customers” to get discounts for devices & or services. That would be a really nice club. Been a loyal customer for going on a decade this August, and the only thing I was offered was that loyalty unlimited plan and that was after like 7 years. The only other thing I got from T-Mobile was for them to take off some of the amount of a previous bill a few months ago, and this was after 9+ years.

    • Pikachu

      I’m just saying.. Do you call up your utility company who handles your gas and light and say.. I’ve been a customer of yours for 20 years, I want you to basically pay for my services I ASKED FOR. and don’t give me the bs how it’s required to have because you can definitely live off the grid.

      • http://www.facebook.com/profile.php?id=18000494 Justin Black

        Not a good analogy. With utilities, you have no options. With cell service, there are many. There are costs associated with customer churn.

      • Dion Mac

        Tho i appreciate DtheArtist and his comments, you just said something I’ve been desperately wanting to tell customer(while i was working there)… or hey… tell your cable provider to give you a free 42 inch LCD screen or your internet provider to give you a new laptop.

      • http://knightofscorpio.tumblr.com/ DtheArtist

        T-Mobile is the one that have lost many of loyal customers (I know a few of them). Btw, I dont have a utility company, I’m a college student who lives in a dorm. So that statement does not apply to me. And it’s a big difference between a utility company and wireless companies when there have been loyal offers for customers before at the same time me as a loyal customer was not offered or notified of these said offers. I simply asked for what was & has already been offered. If there can be a club for people to upgrade to 2 devices a year, why can’t there be a loyalty customer club? I don’t see the issue. But I digress. This is just how I personally felt, you don’t have to agree. In conclusion, I’m just saying, I don’t care how you feel about it.

        • Majentarulz

          I will agree that it would be a nice gesture on the behalf of T-Mobile, or any other wireless company if they presented its most loyal customers with extra special deals and or discounts. However, I personally could care less. Why is brand loyalty such an important thing in the mind of the CONSUMER? I figure it this way, if the company provides a service that meets my expectations at a price that I am willing to pay, why does it matter if they give you extra stuff just for being with them for a long time.

        • http://knightofscorpio.tumblr.com/ DtheArtist

          At least, you can agree with part of what I’m saying. I can appreciate that. One thing that kills me about this site & many others is the moment you have a difference of an opinion, people want to debate with you. It’s one thing you state an opinion, but why reply to me as if I’m wrong for feeling the way I feel? Boost Mobile offers a loyalty type thing called Shrinkage. Multiple restaurant & retail stores do too. Panera bread, vegan soft-serve place in Ferndale where I live, Mr. Pita, etc. All these places give you a free item if you purchase from them more than 9 times. Best Buy has a reward zone. The thing to me is people act like T-Mobile is not losing loyal customers. You would always see new customers get offered phones cheaper than loyal customers for years. I’m not talking about people who’ve been with T-Mobile for a year or two, but a few years. I’ve almost been with them for a decade. What’s the issue? I’m the least needy, my best friend wanted T-Mobile to offer a discount for loyalty customers for like $30! I told her, you really are pushing it, maybe 5-10, but 30 is too much. And it’s not like I’m gonna leave T-Mobile for not doing so, it was simply a suggest, a thought. It would’ve been a very nice gesture. I’ve been with them over 9 years, clearly my post has stated I have not gotten this club, so if it was a big issue, I would’ve been left T-Mobile.

          T-Mobile is in competition with other carriers. It’s not like a utility company where there is 1 or 2 every state or region. They can charge you whatever they want, because there’s no competition. Plus it’s a necessity. It’s not like a service such as a restaurant or wireless service, where there are other places you can go to instead of them. Mind u, T-Mobile is not the only national big carrier, there are 3 more, whether they suck or not. And there are various other MNVO’s, in which some don’t run under T-Mobile’s network, and other smaller national carriers (Cricket, etc.) So it really wouldn’t be smart if this was T-Mobile’s stance (“we don’t care about the loyal customers, they pay their service, that should be all). Then if a huge percentage left T-Mobile they would be looking stupid. They are already in a deficit. They really aren’t in the position to argue, with a lot of the loss were “loyal” customers, not the new ones. It was a logical thought, once again didn’t see what the issue was.

          We should be open to people expressing various opinions. It’s like on iPhone post people come in & bash it, most are usually Android fanboys. Why can’t we have our preferences? We’re individuals, we are not all going to agree on everything. You like what you like, and others like what they like, it’s as simple as that, If you don’t agree with me fine, if you have to state you don’t fine, but there’s no need to try to go into full detail why you don’t. Because it’s almost like saying I’m wrong, or not given me the freedom to fill how I feel. In addition, it’s basically saying you’re trying to convince me to think otherwise. Personally, it’d be easier if you either say you don’t agree with me, and or just vote down my comment.

          In conclusion, will not die if T-Mobile doesn’t offer this, it was just a suggestion. This is the last time I’m going to comment on it pretty much. Just putting how I completely felt so some can understand my full view point. Have a good day everyone.

    • Drew Vallejo

      As a store rep I can honestly say about 90% of customers come in and their first line is, ” I have been with you guys for quite a while” and then proceed to ask for something for free or discounted. The truth is a business couldn’t survive by giving every loyal customer something free or discounted. Loyal customers are part of the business and honestly just because you chose them for so long is a reflection of the service they sold you. Just like buying gas at the same 711 for 25 years. Don’t expect a discount just the same reasonable gas as always.

      • fentonr

        So true. Also, customers who received a “deal” or extra discount on their phones are significantly more likely to either deactivate within 6 months or return within the two week period. I agree that if you’ve been a loyal customer, its because the product has been good. In exchange for your continued payments we continue to give you service.

  • A$AP Chris

    Take my money, you can just have it.

    I’m well aware of the fact that I can do buy my own phone but it’s all a matter of convenience. In the same way iTunes and Google Play Music make buying music easier and safer than pirating, the convenience of being able to upgrade twice a year directly through my carrier is worth it if the price is right.

  • http://www.theandroidsite.com benmarvin

    So say like $70/mo for the unlimited plan, plus another $20-30 a month for the “upgrade club”, and I’ll trade in my phone every 6 months for the latest flagship? I would almost be ok with that. Probably still a better deal to dump the old phone on ebay or CL and buy the new phone like I’ve been doing for years now.

    • Vladmir4

      The problem is the latest flagship emerges ones a year be it iphone or galaxy S. Thats why twice-a-year upgrade is useless for most of us.

      • 21stNow

        But there are those that want the latest flagship from Apple, Samsung, HTC, Nokia, Motorola and BlackBerry all in the same year. Not everyone is dedicated to only one manufacturer.

  • 21stNow

    I would have to have more details before I could definitively say yes or no. However, I’m leaning toward no. I can already upgrade anytime that I want. Why would I pay a fee to do this?

    Second, this is limited to twice a year. I had seven phones in 2012. I don’t think this program targets people like me.

  • wolverine2005

    those of you on loyalty or grandfather plans, since you’re monthly rate is already lower than the value plans, go to a third party retailer like best buy to upgrade your phone. the tmobile rep told me to do that because the loyalty department would NOT offer me a subsidized price on either the s3 or z10 even though i pay $66/month for 2 lines (w/1 data-text package and corporate discount).

  • ShermCraig

    Abso-friggin-lutely I would apply for “membership”!

    • Will

      Don’t worry. If you hand them money, your membership will automatically be approved.

  • Jason Madura

    If the price was right I would sign up for the “club” the first day! This is an absolutely ingenious idea and business model that couples ingenuity and proof that the future of T-Mobile is committed to being FOR the customer…. instead of the standard “your stuck with us, you signed a contract” type of customer service model you see time and time again (IE- Verizon). This bold and creative idea to help the customer and push the wireless market to the next level is something you would see from Google or Samsung….. nice to actually see a carrier entering this mentality as well!

  • Nathan Aker

    Under the new plans wouldn’t you be able to just get another subsidized phone as soon as you pay off the first one.

  • Nearmsp

    As I see it, I can already buy as many phones on my value plan as I want. I never buy on EIP. So if I am paying into a membership to do that, I will need to see if from being able to buy unlimited phones on value plan to now paying a fee to do that twice what is my ROI? I would guess they get a fee, and then I as a customer become a chaser to buy a discounted phone to recover my investment. This is like the Costco executive membership, where people pay a higher fee and then to recover the cash back do more shopping. The retailer makes money not on the extra $50 membership fee, but the margin on the extra $1000 or more of sales. Looks like same strategy here.

    • 21stNow

      Right, which is why I don’t go for those traps known as membership clubs.

  • Jared

    Hey, Will! GTFO.

    • Will

      Bully. Everyone has a right to an opinion.

  • Irfan

    I want to say if any one want to stick with t mobile so in the contract or out of contract i m talking about value plan so relax … Smart people got played by cellar companies in a past that now they even don’t think to b a part of contract …. I m with t mobile from last 4 year I used t mobile as a 3 years prepay plan finally when I relized that I m stick with this great company so let go with contract …. I used to have att 5?years ago for 3 years and I know how bad they where they r better now is not that mean t mobile is bad either t mobile is trying best and it will take time but t mobile played long time ago when they put cap on unlimited data to 5gb which was dishearted but I believe this CEO understand …I just want them to bring upgrade phone technique with out pay more ..

  • NYCTheBronx

    Sounds like a great Idea!

  • Daniel Marcovici

    OH-MY-FREAKING-GOD…. THAT IS AWESOME NEWS!!!
    Really glad to be with T-mobile now.

  • Omarnator

    What I want is:
    Buy the latest phone, pay $99 down and 20$ a month
    When a new phone comes out in 3-6 months I want to sell my current phone and pay it off.
    Now after I pay it off, can I purchase another one at 99 down or does this article apply to me?

    • thepanttherlady

      What you’ve stated can already be done. This topic of this article is just an idea thus far.

      P.S. Don’t forget you’ll still have monthly payments with the 2nd purchase too.

  • Sam Huffman

    I’m betting this works the way you lease cars. T-mobile already sells refurbished phones, and they do so at a pretty high percentage of what the phones go for new. So let’s say it’s a $550 phone. You do the $99/down, $20/month plus $10/month for the upgrade club. That’s $99 + ($20 * 6) + ($10 * 6) = $279. $550 – 279 = $271, or roughly 50%. Assuming they require you to turn in the old phone in perfect working condition, they can then turn around and resell it at 55-60% of new and still have a small profit margin. Since it’s a voluntary plan, it benefits those who want to do it (and don’t mind the fact their phones will never be paid off) and benefits those who get to buy a 6-month old phone for well under new prices.

  • legendary

    yes. seems like a good idea. seeing as how phones change every six months anyway. question is, what do they do with the ones already on contract?

  • Chume Lee

    This kind of makes no sense. You can have 100 upgrades a year…..pay off your EIP and you can get a new phone. We don’t do “upgrades” anymore.

  • fentonr

    of course it depends on the details, but if done right, this could be awesome!

  • http://www.facebook.com/unfazedrebel Jé Be (Here but Gone)

    They need to reel it in and reduce the amount of devices released

  • weezy

    All this talk about stuck in a existing contract, whine whine… You might be able to pay a migration fee, ride out your existing contract and pay for a new lower plan of your choice. At least the change wont extend the contract you agreed to long ago.
    Tmobile must be glad they killed the contract. No more biatching peeps acting helpless and strangled.

  • andy

    With TMobile new plans, you can upgrade anytime..so what am I missing?

  • Spanky

    T-Mobile is really on a roll! Now, just improve the data coverage in NYC, and I’ll definitely come back with my two line family plan.

    • http://www.facebook.com/joeyklatzko Joseph Klatzko

      NYC has great TMobile coverage!

  • Bigk1

    Ok, so currently on the value plans you can upgrade whenever you want using whatever EIP is available, on value you pay full price for the handset, is he talking about a club for value bor classic? Wasn’t Magenta trying to grandfather the classic by making it dang hard to get or do anything with inside a brick and mortar location? Thank you TM for letting me pay extra money for the right to upgrade at full price two times inside a no contract full price deal!

    Does this make sense to anyone?

    • thepanttherlady

      Since this is still in the idea stage no one knows how this would work. My personal thought on the matter; however, is that this will be geared towards Value plan customers as that is their focus. If paying a “membership” fee netted me a $100+ discount off a device twice a year then I’d be all for it. Until we are provided with more details we just can’t say whether this is a good idea or not.

  • http://twitter.com/beehozin Bob

    The question is “What do you think of this premise? If a small membership were required for admission, would you opt in?” Why all the pontification? David, I think it would be a great idea and one that could pull a lot of “die hard geeks” from the other carriers. Sign me up yesterday!

  • M42

    He said in another interview on this topic that if you were currently financing your phone you still had to pay for it and they would add what was owed to the new phone price and your monthly payment would cover the cost of both phones. Seems to me the better solution would be to unlock your phone and sell it on eBay and pay it off. Most likely you would come out ahead with a little money in your pocket to put down on the new one.

  • Impatient Waiter

    YES PLEASE!!!!!!!

  • Wilma Flintstone

    I can’t wait for this. This guy rocks

  • steveb944

    I would join up on the first day! Bring it on! I’d love a new device every 6 months.

    Upgrades on OS? Who cares? I’ll be getting a new one in a few months! Awesome

  • miki

    This would be awesome. I get a new phone every 8-12 months anyways.

  • therealmikebrown

    This is dumb.
    With the uncarrier approach, we can upgrade anytime anyway.
    I have a classic plan. I can upgrade whenever I want. As long as you pay full price they’ll let you do what you want.
    With these new plans, you pay for the phone at retail just with payments.
    With these new plans their is no “upgrade” you just get a new phone. From T-mobile or ebay. So basiclly tmobile controls when you can pay full price for a phone. If I pay for them in full I should be able to buy every phone in the store.
    But it seems they are thinking about letting you pay a fee, to pay full price for 2 phones a year. No thanks.

  • therealmikebrown

    STOP FEEDING THE TROLL!
    You guys have made the comments unreadable.

  • tomnewtn

    TMOs really making a comeback it seems.

  • David Suarez

    This sounds great, but I have no idea how it will work without costing a fortune. I’ll be waiting for the event….

  • Nick Cannon

    Seems more like a trade-in gimmick