T-Mobile CEO Talks UNcarrier, iPhone, LTE And The Industry At Large

T-Mobile’s tough-talking CEO John Legere made the media rounds following the company’s UNcarrier event and it’s getting more and more fun hearing him talk. His refreshing albeit semi-vulgar approach to the industry and specifically T-Mobile’s place in the market is certainly a whole new way to look at wireless carrier CEOs. The full video is 11 minutes long, so be sure to check it out.

March 26 (Bloomberg) — John Legere, chief executive officer of T-Mobile USA Inc., talks about the company’s plan to start selling Apple Inc.’s iPhone 5 and T-Mobile’s service plans.

Bloomberg

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  • bob90210

    I don’t know why it’s such a big deal to be the UN carrier. Sure, T-Mobile will get a lot of exposure when people see the bright blue phones along with the blue helmets on the news but the deal with MLB has to be better.

  • maurice

    This is me shopping as joe schmoe on att and tmo this morning. I was trying to keep it even in my buying experience. This doesnt include taxes :)

    ATT – S3

    Phone no contract – $550 with contract $199

    unlimited talk – $70

    unlimited text – $20 (yes, they charge separately)

    insurance – $10 (i get insurance)

    Data 3GB – $30 (first option 300MB (LOL), other option 5GB $50)

    Activation fee – $36

    Total due per month – $130 (talk, text, insurance, data)

    TMO – S3

    Phone no contract – $70

    Unlimited talk, text, 500MB data – $50

    Add 2GB data – $10 (or unlimited for $20) mobile hotspot included

    insurance – $8

    Activation fee – $0

    total due per month – $88 $50 + $10 (2GB) + $8 (insurance) + $20 (phone payment)

    So for the huge percentage of people you can see tmobile is cheaper but the kicker is those of us that dont replace phones often.

    2yrs on ATT $3,120 on Tmo $2,112

    3 yrs on ATT $4,680 on Tmo $2,928

    4yrs on ATT $6,240 on Tmo $3,744

    • britneyj

      I agree i like tmobiles prices but not the coverage. I live in los Angeles more than half of tmobiles network is EDGE i mean cmon get with the program its 2013 .People bash n bash at&t but they have more 3G even outside the city were tmobile dont even have edge they have gsm/gprs i now because i have tmobile an s3. Sure i pay ALOT less than my friend’s on AT&T and i have unlimited data but to me its just not worth it anymore try dwnloading apps, getting driving directions,watching YouTube vids on EDGE not fun at all especially when u take roadtrips. Just came from vegas 95% of the time i had edge while my friend on att had 3G all the way. Im not saying att has lte everywhere but in places it dont it atleast has 3G were as tmobile is all edge or gprs outside the city. So i think im gonna have to go and pay more at either att or Verizon because i want better coverage im tired of tmobiles not so great coverage.

      • maurice

        i agree the coverage is wack. I was out in LA at Pips and had Edge and thought “really, its F*&kin LA”. Personally ill stick it out but tmo does need more refarm and less talk. Supposedly there is a contract with Erricson to upgrade all the Edge to 3g. Tmo will probably be a real threat in 2015.

        • redman12

          I’d say end of 2013-2014

        • Dion Mac

          Funny you mention that. When Philip Humm first took office, he said(to employees anyway) that in 2015, tmo will have more coverage than sprint and would actually take over sprint as the 3rd place carrier. Now, I don’t know if they can actually get 3rd place by 2015, but coverage wise… very possible.

        • Dion Mac

          Funny you mention that. When Philip Humm first took office, he said(to employees anyway) that in 2015, tmo will have more coverage than sprint and would actually take over sprint as the 3rd place carrier. Now, I don’t know if they can actually get 3rd place by 2015, but coverage wise… very possible.

      • pholocity

        where do you live in LA that you’re on EDGE most of the time? Do you work/live/play in the hollywood hills? Malibu Cayons?

        • adeedew

          Exactly. I’m in Los angeles and “3G” on the iphone 5 lit up about a month ago in most places I’ve been unless you’re in hills or Malibu which by the way my Verizon iphone sucked in malibu and of course AT&T,had them all. I get the occasional drop to edge but nowhere near before. And faster than AT&T “4g” not lte because LA doesn’t have LTE yet of course. Ill be curious if this TMO iphone makes a big difference in LA

        • britneyj

          What do u mean LA dont have at&t LTE? Do u even own an att lte device? Because att lte has been available in los Angeles since dec 2011 look it up. As much as i hate iphone 5 my job provided one and everywhere i went in LA where east la,weho,Hollywood, santa Monica, Malibu beach, long beach,santa Monica, Compton, south central ,dwtwn LA, i was on At&t LTE with the occasional drop to AT&T “4G” but other than that LTE coverage was fine :P

        • adeedew

          Of course i owned a LTE device before commenting on it w/ ATT, but i was referring to TMO not having LTE in LA of course yet….however there is NO LTE in the valley for example sherman oaks, encino, northridge, etc. on ATT now

    • Impatient Waiter

      Can’t up-vote this enough! Thank you!

    • rfgenerator

      The one thing you are taking for granted is that the T-Mobile pricing will stay the same. “No contract” works both ways, you can leave at any time and T-Mobile can raise your price with 1 months notice.

      • maurice

        For that matter any carrier can do that and they have (ATT & Verizon). how many friends do u have that are trying everything they can to hold on to their grandfathered plans with those companies. Tmobile’s biggest draw has always been price, obviously not phones or network coverage. The difference now is they have the cashflow to work on both and the iphone and LTE are steps in that direction.

        • UncleFan

          If AT&T or Verizon raises your rates in the middle of your contract, you are legally able to get out of the contract without paying an ETF. Because the EIP is tied to the phone and not the service plan, T-Mobile can raise their rates whenever they like, even the day after you signed the 2-year EIP, and there’s nothing you can do about it except pay the ENTIRE balance of the EIP if you want to escape!

        • Wooshers

          Maybe this is possible. But until it does, I’d say its not worth being afraid of. I think if this DOES happen then you will see a bunch of lawsuits towards T-Mo and it’ll just hurt their reputation too much. My guess is if they up plan prices the current customers will still be on grandfathered status and only new customers will have to pay more.

        • Whitney

          You can pay off the EIP at any time and I don’t think T-mobile will raise their rates without facing lawsuits. If they do that thousands will leave because their is no contracts

        • Dion Mac

          T-Mobile doesn’t raise rates on plans maam or sir… or… thing. They can implement a new plan that may be equal to the volume of the plan that a cusTomer is already on, but changing the price of a plan that is already in the system is not something that happens… Not in talk, text and web at least. Now if you have international roaming(rates could go up, but not the cost of the feature), surcharges(always go up), and UncleFan’s plan(they would send that bill to hell just to get you gone). I personally don’t think thats fair that they would treat you like that, but that is the T-Mobile you love to hate after all… what you expect?

          ALL JOKES ASIDE, PLEASE UNDERSTAND THIS MISCONCEPTION… WHETHER YOU HAVE A “CONTRACT” OR NOT, YOU ARE STILL BOUND TO THE TERMS AND CONDITIONS OF THE COMPANY. THE TERMS ARE WHAT STATES THEY WILL NOT MAKE A MATERIAL CHANGE TO THE PRICE OF YOUR PLAN… NOT THE CONTRACT.

        • JayMo86

          Ur right about that…there potential risk is there…but aren’t the savings worth the risk that u take? ;)

        • MattinMo

          As a former T-Mobile rep for the past 6.5 years until a week ago I can tell you that unless you request a change, T-Mobile doesn’t just raise your rates. Once you are on a certain plan you are allowed to stay on that plan. While extremely rare, there are still a few people still on PowerTel, OmniPoint, and Suncom rate plans, and those haven’t been available for many years. The only way you risk loosing a grandfather feature or plan is if you change something then want to go back to something that isn’t available any more, or if the price increases after you change it and then you would have to have the new price if you go back. In the past 2 years T-Mobile has only been lowering the price of rate plans and features while all the other carriers have been raising theirs. The whole UnCarrier approach is to have great phones and simple phones at the absolute lowest price possible. Even with the most expensive phone available you pay a small down payment and just $18 a month. If you have 5 lines with unlimited everything it figures out to be that you will pay $60 per line per month, including the cost of phone and after 24 months it goes to $42. That is a great plan and NO prepaid offers that. I know that other carriers are looking into the same thing but we all know that they will never meet or beat T-Mobile in the pricing.

        • http://www.facebook.com/profile.php?id=538671544 Jason Woodbury

          so why did you leave?

      • Sean

        Potentially true,but highly unlikely… All carriers have allowed customers to keep their older, more advantageous plans unless it was time to upgrade when it would possibly eliminate things like unlimited data. No contract is definitely in the consumer’s favor. Why else would wireless companies have ETF’s?

      • happy 4 year tmobile employee

        You still sign a service agreement so Tmobile can’t change anything without you agreeing to it. I still see people with even more plus plans, those were no contract plans from 3 years ago.

    • mingkee

      Unlimited data = priceless.

      • adeedew

        Exactly. That’s the key difference for whom are into that

        • Spanky

          Unlimited data is useless for those whose T-Mobile speeds are slow as molasses.

        • steve1026

          Maybe they are slow for you in the area you are in but speeds are not slow in every market. Also depends on what a person considers slow.

        • http://profiles.google.com/mrice.hill Mr. Hill

          T-Mobile has the fastest non-LTE speeds of all 4 carriers what are you talking about? Their HSPA+ 42 speeds meet or exceed Sprint and Verizon LTE in many places.

        • Vladmir4

          Thats not true. I drive across i90 near Tmo headquarter Bellavue WA and I cant get more than 3mbs (Galaxy S Blaze 4G). Just recently they have fixed 4G near Ferndale WA (USA CA border) – from rediculous 0.04mbs (!?) up to 16mbs.

        • MattinMo

          I went from a Sensation 4g getting between 3-6 mbps speed to a Note 2 and now get anywhere from 15-22 mbps speed consistantly even with less then full signal. Many factors play into your speed, like your equipment, distance from the tower, and the amount of users on the same local network at one time (the more people using it at once, the slower it will be) and also one thing that people don’t think about is that the speed also may be limited by the local utility company providing the cable to the towers

        • Richard Yarrell

          You must be a Verizon flunkie.

        • John

          I live in an edge only market, so I understand where you’re coming from. I also work in a hspa+ 42 market. I could benefit from unlimited if I lived nearby work. All things equal T-Mobile is still way better than any other option.

    • M42

      Yes, but with AT&T you’ll have coverage and fast data. These things cost money. There’s a reason T-Mobile is so cheap.

      • TechHog

        T-Mobile’s data isn’t slow. It matches AT&T in a lot of areas, and will only get faster as LTE expands. On top of that, most people don’t travel so much that they need really wide coverage.

        Why are you even on this site?

      • Vladmir4

        Completely agree. Coverage is the most issue today.

    • Alan713

      ATT fees are up to 15% usually! IMHO prepaid is even better deal, 70$ for unlimited everything or 60 for 2.5Gb.

    • Dakota

      For a lot of people,450 minutes with free nights and weekends is as good as unlimited..on ATT or Sprint. Still not the $1000 Leger claimed

    • Dakota

      For a lot of people,450 minutes with free nights and weekends is as good as unlimited..on ATT or Sprint. Still not the $1000 Leger claimed

    • Vladmir4

      Phones usually need replacement ones a year or so due to broken charging port (musb), failing battery, unavailable OS updates (especially for android), etc. So your statement is inconsistent.

    • Ordeith

      ATT – Nokia Lumia 920
      Phone No Contract – $500 with contract $0

      TMO – Nokia Lumia 920
      ?! O.o

  • Steve0

    Haven’t seen a thing about retention

    • rfgenerator

      I suspect because retentions has been “deprecated”, It seems pretty clear that the current rate structure is pretty much a take it or leave it proposition.

      • Dion Mac

        If there is a retention offer, they dont’ want everybody knowing about it and calling in(thus causing long hold times) to get it. i.e. the loyalty plan… a disaster.

  • Nick Gonzalez

    I like this dude. I think T-Mobile is in good hands.
    Also, did he call the company (post merger with Metro) TMUS?

    • TayshaunBoba

      Yes, that’s a somewhat-common acronym for T-Mobile USA

    • Dion Mac

      I believe he said that what the name of the stock would be

  • UMA_Fan

    <3 John Legere

  • UMA_Fan

    T-Mobile has really needed someone for a while to blast all these misconceptions about the network to the mainstream. Slowest network?? Where does stuff like this come from?

    You can really see in Legere’s face he’s going: “Oh come on! Really??”

    • Wooshers

      Tbh I’ve never heard that. Lack of coverage maybe…..But Sprint has always been labeled as the slowest in my experience.

      • Dion Mac

        I could see that

  • J

    So now all of a sudden people will need to pay interest on a phone when they dont have perfect credit? I was all for this idea, but now I am starting to realize how many people wont even be approved for a phone because of their credit. Getting credit for a cell service line is alot easier then getting approved for basically a 600 dollar loan.” Qualifying rate plan required.SRP $531.99. 0% APR On Approved Credit for well-qualified buyer. “

    • Wooshers

      When did he say interest? If you have credit problems then you pay more upfront for the phone but the price will be the same. Your EIP payments will be lower.

      • J

        APR is interest. Its the fine print at the website when you buy a phone.

        • Wooshers

          Maybe…I haven’t heard anybody yet need to pay interest. But I’ve heard of ppl needing more up front. So that might just be poorly worded terms. I’d say if they expect ppl to pay interest then they are going to have problems.

        • Dion Mac

          You don’t have to pay extra for the device nor interest if you have poor credit. You will however have to pay more than 99.99 upfront.

        • 21stNow

          Wasn’t 0% next to the letters APR?

        • 21stNow

          Wasn’t 0% next to the letters APR?

      • Eric

        Actually you have the same EIP monthly payments, just less months to pay.

    • Jason Wright

      I just want to make it clear that there is no interest to speak of, you just pay more up front for your phone along with a security deposit.

      • Jay

        So your saying someone has to not only pay a higher down payment, but also a SECURITY DEPOSIT for a phone?! I really hope you mean a security deposit if you are a new customer trying to get service with bad credit.

        • maurice

          Sprint asks for a security deposit. they used to be the easiest to get a phone through.

      • fsured

        Utility companies do the same thing with security deposits. They run credit checks to see if you owe other utility companies etc. After a year of service the security deposit gets refunded back to you in form of account credit toward your bill. It’s nothing new that bad credit means you pay more. Auto insurance rates are the same way. T-Mobile is allowed to secure their end of the deal by asking a larger deposit/portion of the phone cost in case someone decides to pay $99 for a $600 phone and walk away. It sucks but credit worthiness shows a company how likely you are to pay your bills. A person builds their own credit and has to deal with whatever mess they created.

    • Adrayven

      No. No interest, just a higher deposit.

  • pholocity

    people dont like change, that’s why i think there’s so much commotion going on. But the CEO is doing his job, getting you to talk about TMUS (NYSE ticker ;)) and the more you talk people will get curious and get in the stores to ask and look now that we have the “halo” device its brings in the foot traffic

  • Richard Yarrell

    This dude keeps it real. I love that aspect of him. Definitely no stuff shirt.

  • adeedew

    I like this guy. Knows his shit. Spells it out very well and doesn’t sugar coat anything

  • http://twitter.com/kevoptimus Kevin

    “The MetroPCS merger which will be voted on and APPROVED, April 12th”

    Bold statement. I hope his confidence relays the truth and that the merger will go through. Even with all the negative statements recently about the merger.

  • D Velasquez

    i love how straight forward this guy talks.

  • mdosu

    Two things come to my mind regarding his interview:
    1. very sneaky regarding device OTA support. He’s saying that was the old days, these are the new days. But folks, don’t kid yourself, if you bought a mid-range or low range device, don’t expect carrier support beyond 1 year. Just look at the HTC One S buyers who are STILL waiting for their Jelly Bean update.

    2. regarding how T-Mobile will make money. If you read between the lines, he’s saying, we’ve gone no-contract, and got the full line of phones and the LTE/HSPA+ network upgrade, and coverage upgrade, we’re ready to compete toe to toe with the top three, the consumer will make a decision. But what he won’t say is that the new plans are effectively increasing prices across the board by bundling services (text and data) where they use to allow a-la-carte purchases. Perhaps the majority of customers use data? He’s definitely has his analysts run the calculations on usage and revenue impacts of the new plan. The key driver is that T-Mobile just needs more customers on their network to make this work. Good news is, T-Mobile has capacity. I’m sure there are many Sprint customers pissed off their laughable LTE service who will switch. The first year will be a tell-tale sign to see if enough consumers swtich to T-Mobile.

    • metamobl

      Regarding your second point, the fact of the matter is – no one wants to have to count voice minutes, text messages, or data bytes anymore (no one has ever wanted to but the carriers forced us to). So the days of limited a-la-carte will soon be gone completely. Plus, soon ALL phones will be smartphones and a smartphone is not much use without a decent data plan so this is an industry-wide shift, not unique to T-Mobile.

      • Vladmir4

        imho 500mb free is just a joke. They should bill ALL data as data. Lets get straight, when we talk or surf the internet we use data. Frankly, there is no need to separate in a bill Voice, Text, Internet and other BS. All these are pure data.

        • Dion Mac

          500mb is not a joke. My mom has my hand me down g2, but with no data. If she had 500mb, she could check the weather, download grocery coupons, send email, and use a few apps that consumer very little data… and thats not theoretical. Thats real!

  • Deadeye37

    It was great to see him on Bloomberg. However, he skirted a couple of questions that I thought were really important. (I hate it when CEOs do that :)

    1) Rolling out updates quicker to Android phones
    He kinda addressed it as “if we suck, go somewhere else”. But that wasn’t really an answer. I guess he wasn’t prepared to address that question positively.

    2) The geographical footprint of the network
    He never addressed expanding the size of the footprint. Instead, he tried to sell the fact that they are modernizing the existing network.

    Those 2 items are very important and I think T-mobile really needs to address those items. The rate plane & iPhone are great, but they aren’t the complete solution!

    • maurice

      as a Tmo customer I absolutely agree. Can i get 3g in catalina or Big Bear… is that really to much to ask.

      • superg05

        they payed nokia siemens 4.5 billion to upgrade there entire network not just part of it so eventually it will get there and i mean lte

      • superg05

        they payed nokia siemens 4.5 billion to upgrade there entire network not just part of it so eventually it will get there and i mean lte

      • Vladmir4

        After my complaint they improved speed at Ferndale, WA. There was 0.04mbs down with 4G a month ago. Today there is good 16mbs. Way to go. But there are too many unresolved places across Montana, North Dakota, Minnesota, even Wisconsin. i90 on Idaho is completely Uncovered. Shame.

      • Vladmir4

        After my complaint they improved speed at Ferndale, WA. There was 0.04mbs down with 4G a month ago. Today there is good 16mbs. Way to go. But there are too many unresolved places across Montana, North Dakota, Minnesota, even Wisconsin. i90 on Idaho is completely Uncovered. Shame.

    • mdosu

      on point 1, I think as a consumer, you have to expect mimium carrier support for your device beyond 1 year if you purchased a mid-level or low-level android phone. Just look at the HTC One S folks still waiting for Jelly Bean. For the Note 2 and GS3, so far so good.

    • mdosu

      on point 1, I think as a consumer, you have to expect mimium carrier support for your device beyond 1 year if you purchased a mid-level or low-level android phone. Just look at the HTC One S folks still waiting for Jelly Bean. For the Note 2 and GS3, so far so good.

  • Gorbus22r

    For god sakes people… take off your pretty-in-pink glasses and take some practical stock in things. This foul mouth Legere is great for headlines and soundbites. Of course, pay any attention to his track record and you might actually recall he is one of the thieves who ran Global Crossing into bankruptcy about 10 years ago. At that time, he was the slimeball CEO behind Global’s absurdly expensive corporate offices in Beverly Hills, CA. Uh yeah people — tigers do not change their stripes. And past actions are great predictors of future behavior. So he is refeshing, a kick in the butt and so on. But funny how those diddly little issues like poor coverage and crappy customer service don’t seem to go away when the CEO comes on screen thinking he’s the second coming of Jim Morrison.

    • xmiro

      the man just got the CEO job recently he can only move so fast. Give it a year for things to settle and start moving then be judgy

    • xmiro

      the man just got the CEO job recently he can only move so fast. Give it a year for things to settle and start moving then be judgy

    • xmiro

      also he took over Global Crossing after the company had gone into bankruptcy, worked on it for 10 years, saved it and sold it off to Level 3 in 2011

    • xmiro

      also he took over Global Crossing after the company had gone into bankruptcy, worked on it for 10 years, saved it and sold it off to Level 3 in 2011

  • larrrs

    Don’t know about other people but when I was in LA I had great coverage ( I was in Anaheim, downtown LA, Burbank).. You also will have that plan until you change it, so no T-Mobile cannot change it without consent. Its a shame that people try to find a way to bash Tmobile, of course they are not perfect, but I do like this new way of doing thing. So you pay full price of the phone, overall you still save money

    • Vladmir4

      there are many issues with 4G coverage in LA. More over, when you ride towards Las Vegas you will experience issues with download speed all i15 along. As of today the truth is you CAN seamlessly watch youtube videos on that particular road with ATT/Verizon, and you CANT do the same with Tmo.

    • Vladmir4

      there are many issues with 4G coverage in LA. More over, when you ride towards Las Vegas you will experience issues with download speed all i15 along. As of today the truth is you CAN seamlessly watch youtube videos on that particular road with ATT/Verizon, and you CANT do the same with Tmo.

  • smith

    have been with TMO for 10 yrs and have 5 line family plan. I have contract until mid 2014. Iooked at the new plan but it won’t save me and phone price is full price. What TMO is doing is get new prepaid type customer and giving its middle finger to long time post paid customers. The phones tmo charge is always 40% higher than sites like amazon and ebay, same brand ne wphones. WILL LEAVE TMO SOON

    • http://profiles.google.com/mrice.hill Mr. Hill

      Get off those old plans and your price savings are in the phones. You can’t have your cake and eat it too with the old legacy Classic plans that’s why the upgrade prices are so high. Either migrate to the newer plans or go ahead and leave. There isn’t any other cheaper carrier so good luck with paying more on the other 3.

      • Vladmir4

        When you migrate you also loose.

        • kalel33

          It’s “lose” not “loose”. I see that misspelling almost once a day and I have no clue where it started when people can’t spell a simple word.

        • Vladmir4

          Whatever

      • Vladmir4

        When you migrate you also loose.

    • Vladmir4

      Same here. 9 years and 4 line family plan. Im going to switch my own line to other carrier and leave 3 lines intact. I need to do the math though.

    • Dion Mac

      Just shut up and give Verizon all your money already! Talkin bout it wont save you, but you want to go elsewhere to “save” money on a phone and pay so much more a month. I’n begging you to leave.

      UPDATE: Q2 2013 TMOBILE GAINS 760,000 SUBSCRIBERS, VERIZON GAINS 1(named smith(all lowercase)).

      • kalel33

        Based on the history of almost 3 years, T-mobile loses almost 400,000 customers per quarter. It’d be interesting to see them turn around that loss in just one quarter.

  • Breanne

    Love him, but he did skirt the most important question of the interview regarding GEOGRAPHICAL FOOTPRINT.

  • Breanne

    Love him, but he did skirt the most important question of the interview regarding GEOGRAPHICAL FOOTPRINT.

  • franktronic

    This is all a huge step in the right direction. But if they REALLY want to put their money where their mouth is, they should end SIM locking.

    • superg05

      yeah right so everyone can just walk away with a free phone pay for it first no free mortgage

    • superg05

      yeah right so everyone can just walk away with a free phone pay for it first no free mortgage

    • xmiro

      if you pay in full for your phone they would unlock it. If you get the phone in installments they’ll unlock it when you’ve completed all your payments in full. Simple.

  • franktronic

    This is all a huge step in the right direction. But if they REALLY want to put their money where their mouth is, they should end SIM locking.

  • philly8

    FINALLY feels so good to not have phillip humm talk.

  • james w

    This is how it starts. Front line people have taken a butt raping in commission from eliminating renewals/revenue, no benefits for new pt 1 employees, no raises this year, and the discontinuation of phone discounts. But the i phone is coming…ohhhhhhh. There justification is more customers, hence, more customers, more work, same to little change in payout. Managers at this company are a joke, so are dm’s. They need like 9 write ups to get anything accomplished. If your a top performer, like me, you can do whatever you want and nothing will be done because they dont want to tell there bosses of departures. The I phone will bring in customers but any reliable/reputable company will use att or verizon because of name and stability. As salespeople, we are putting lip stick on a pig. The customers for the most part are idiots and only have t mobile because of cost. Verizon and att people pay out the ass because they dont care and will pay there bill. Big difference between a and c credit for you rsa’s out there.
    The hourly Metro bozos are coming and adopting the Best Buy model of no commission. Customers pay our wages, not our bills. John Legere is gutting this company for sale on the open market and he is doing his job, as employees dont be nieve and think he cares about you.3

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    • CRT24

      You need to be fired. No way you can be a “top performer” with that attitude. I guess everyone is clueless besides you right? Nearly everything you said is false so you need to check that shit at the door and get on board or gth out….that is if you truly are a t-mobile employee

      • kalel33

        No, nearly everything he stated was correct. The raises and discounts on phones are correct. The difference in customers are absolutely correct. I’ve been a customer service rep for T-mobile and Verizon and the customer base is vastly different. It’s like comparing Wal-mart shoppers and Target shoppers. Most companies use Verizon and AT&T because of the coverage. They need their people to have coverage while traveling. T-mobile is great for business and government when they don’t have to travel outside of the area.

  • magmaspawn

    Did he call the htc one a windows phone? Im not sure he understood her questions about sw updates and android. He would refer to lte rather than timely ota or jb ish pushes. Any way i cant fault him for that as he is the ceo and not tech support or engineering. I like him and his daringness to differentiate and thrive.

    • Xanderalmighty

      I think he said galaxy s 2 also. You can tell that what he said was true about not coming from the wireless industry.

    • Dion Mac

      He also said we have the galaxy s2. Pretty sure he meant s4 tho

  • PissedOffMOFO

    Called T-Mobile today! It will cost me almost $1000 to go to value plan from my classic. I will also have to fulfill my contract till 2015! By switching to value plans it does not lower my bill what so ever! Fuck this!

    • corepreacher

      You are better off doing a bridge to value. If you are good credit you can keep the same cell phone bill because they discount your plan $20 to make room for the $20 installment payment. Plus you save money per month on taxes. You can pay the migration fee of $200 per line as you do your upgrades instead of all at once. If you get a GS3 and pay 69.99 down and have a $200 migration fee then you pay $269.99 to upgrade. If you trade in your old phone you can reduce your upfront cost thus lowering your over expenses and keeping your bill the same and upgrading your phone all without having to sign a NEW contract. T-Mobile’s new plans have a solution for everyone. You just need to speak to the right people. I can help you more if you’d like.

    • kalel33

      So, according to your math and your contract dates then that means you just got 5 phones on subsidy and now you want to go on a subsidized plan. I paid outright for my phone on the Value plan and you can buy out the contract on your SUBSIDIZED phones and that goes to paying for the phones they gave you on discount. Can anyone understand the concept?

  • doubleatheman

    Oh he didnt like when they started talking about the cracks in network coverage :P Coverage is getting better in my town though.

  • RedGeminiPA

    I just received a reply email from him concerning some questions about the network coverage in my area. I also asked about the absence of nano-SIM cards for prepaid, and why they need to run a credit check for customers bringing their own unlocked phones. He said I had good questions, and he forwarded my email to the appropriate people – evidenced in the CC field.

    His response: “Good questions…Jim and Dave pls handle each part!”

    I’m really starting to think this guy really cares about customers. I like it.

    • why

      Haha, if you think that was actually the CEO that replied to you your are a very gullible person. I used to work in the “office of the President” department (Executive Relations) for a long time. One of our functions was to answer questions sent to the CEO email address. Its not even located at the corporate office in WA.Most of the time it would be some hammed response but there were times we could get creative. We got quite a big kick out of people thinking they had some direct email to the CEO of the entire company.

  • http://twitter.com/AtheGrreat $A$ the Great

    By reading some of these comments its clear you can’t please everyone. Personally in the last 2 yrs I was close to jumping ship and paying that etf. I didn’t think there was any hope for t-mobile. But in the last few months and with a new CEO I’m now looking at t-mobile positively and I’m willing to stick it out. I’ve been with t-mobile since I was 18 and they have done right by me(even when they were going downhill). Compared to my boyfriend and friends cell phone bills on other carriers, I will stay my behind right on t-mobile. Sure coverage in certain areas do need improvement. I still get Edge in certain parts of NYC and Long Island but I do think that will change in the coming months. All in all I’m looking forward to the big changes that T-mobile brings in order to survive in this wireless game.

  • Mobilewolf789

    So I was wondering can people share some numbers, download/upload, if you’re in one of the LTE markets.

    • 21stNow

      13 down, 1-2 up in Prince George’s County, MD. 13 down and 5-7 up in southern Montgomery County, MD.

  • http://twitter.com/nasr_saleh Nasr Saleh

    Is it just me or did the CEO say on bloomberg that a LTE windows phone is coming, I dont know if it was this actual video but i did watch one last night where he did say that.

    • ceegii63

      yep he did say Windows LTE Phone

  • ceegii63

    things he danced around:

    1) the math of how things really cost
    2) Android updates

    hahaha i dont expect a CEO to be able to remember the technical stuff, he is still the most BADASS CEO, even his name is like a ROCKSTAR

  • GwapoAko

    Good job!!!

  • http://www.antmontana.com/ ant

    we dont need the iphone (people iknow with iphones dont even buy them to use they sell them so iphone not need they need better android

  • http://www.antmontana.com/ ant

    soooo the htc one going to get its updates ontime

  • http://www.youtube.com/#/mrjlwilliams J. Williams

    Just getting around to watching this video, and how rude it is of her to say TMo people are LOWER INCOME. I’m NOT, lol. I’m making great money, and I just like TMo.

    If I had four hands, I give her silly @ss 4 thumbs down!!

  • http://www.facebook.com/unfazedrebel Jé Be (Here but Gone)

    To dance with my father……again…….

  • Ray Griffin

    I’m a T-Mobile fan only while in my home area. I travel by car to surrounding cities I hate the. coverage can’t use. Pandora or Netflix.. Real bummer.. My friends laugh all the about coverage.. But when I’m in Indy I’m happy ..better coverage will be what I want most

  • joe p

    This is terrible for me. I have a grandfathered plan… pay like 68 a month for unlimited everything… but now i can’t add a line or get a phone under contract… I’m not paying $600+ for a phone. I’ll just buy the nexus 4 and keep it moving.

    A lot of people will not come to tmobile….