T-Mobile Reports Fourth Quarter 2012 Financials, Talks Value Plans, MetroPCS

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It’s another quarterly financial report for T-Mobile and another mixed bag of news as the company shed 515,000 postpaid customers in the fourth quarter of 2012. That number is up from the 492,000 lost in the third quarter, which totals out to a churn rate of 2.5%, an improvement over last year. Total customers now stand at 33.4 million, a rise of 0.6% compared to 2011 and marks the first time since 2009 the number hasn’t declined. As for quarterly revenue, T-Mobile’s fourth quarter dropped to $4.9 billion from $5.2 billion during the fourth quarter of 2011. However, T-Mobile says its revenue marks the second consecutive quarter of sequential growth. As the company moves toward a Value Plan only world, they announce more than 1.3 million customers chose Value Plans during the fourth quarter of 2012. All totaled, Value Plan customers now account for more than 30% of the postpaid subscriber base. Another important note is the expected close of the MetroPCS merger, which T-Mobile believes could be finalized as early as April.

Summary of Q4 Results:

  • Net customer additions were 61,000 for the fourth quarter, an improvement of 587,000 over the fourth quarter of 2011 and 203,000 for full year 2012, an improvement of 752,000 over full year 2011.
  • Branded prepaid customers grew for the sixth consecutive quarter, with 166,000 customer additions in the fourth quarter and more than 1 million customer additions for the year
  • Fourth quarter branded contract churn reduced to 2.5%, an improvement of 50 basis points year-on-year
  • Growth in Monthly4G plans drove branded prepaid ARPU to $27.69, up 11.2% year-on-year
  • Branded contract data ARPU of $20.07 increased sequentially by 3.2% and by 10.7% year-on-year
  • Total revenues were $4.9 billion, marking the second consecutive quarter of sequential growth and a decrease of 5.2% from fourth quarter of 2011
  • Adjusted OIBDA of $1.0 billion decreased 15% sequentially and 25% year-on-year largely due to higher planned quarterly advertising expenses, promotional programs and retention efforts

“We are looking forward to the merger of T-Mobile USA and MetroPCS. This combination will substantially benefit the shareholders and customers of both companies by creating the leading wireless value carrier with expanded scale, spectrum and financial resources to compete across the entire U.S. market,” said René Obermann, CEO of Deutsche Telekom.

As for the future, T-Mobile’s CEO John Legere believes that T-Mobile’s “Challenger strategy initiatives” and “uncarrier” approach “promise to bring a new, fiercely competitive T-Mobile to market. With our expanded scale, spectrum and financial resources, the new T-Mobile will be the value leader in the US, challenging the legacy, utility-like providers, and bringing new choices to customers, as well as a unique growth opportunity for investors.”

John Legere, President and CEO of T-Mobile USA, explains, “T-Mobile finished 2012 on a strong note, providing a foundation for executing even bigger game-changing moves in 2013. As the ‘Un-carrier’, our promise is simple. You will see us put customers at the center of everything we do going forward, and that means giving them fair and simple wireless experiences in a way that other carriers never have before.

You can see T-Mobile’s full press release at the link below as well a link to a more detail financial breakdown.

T-Mobile

 

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  • Prox

    Waiting for news that they have completed more refarming and are running fiber optic to all their towers. I love T-Mobile but when my internet speed drops to crawl in heavy populated areas because of lack of bandwidth I am troubled by the rate at which they are upgrading the network.

  • cmaldanado23

    as an employee i am still confused of what the “un carrier” is, we are spoon fed to be different than the other major providers but than are “secret shopped” on our selling techniques and fail if they are not exactly how the other companies selling techniques.

    Also for “holding hostage” of our raises that we already did our self evaluation, manager evaluation, district manager approved and signing off that we accept our raise is in every sense un-ethical!! If the plan was to prove that the company has good financials in order to purchase Metro PCS and reverse merger than “you” should have come out Jan 1 and announce this. To tell the front line employees who deal with the lowest quality of customers that we are not getting a raise again is un-ethical. Let me ask all the upper management a question, are you getting a pay raise this year? are you getting a bonus? of course you are !!

    • srr79

      Actually, as a member of management, I am NOT getting a merit increase this year, just like the rest of the employees!! I will say that I am blessed to have a great job with a company with a strong future. Most companies today are not giving raises. There is nothing un-ethical about it! To be honest, if T-Mobile has not been profitable, it’s stupid to think that we should be getting raises!! As far as the un-carrier thing…be patient! Training is coming in March.

      • thepanttherlady

        Whatttttt? A voice of reason? Say it ain’t so! :)

        • srr79

          Thanks PL! I just get so mad reading about 1/3 of the posts on here! David does his best to bring real, substantive news about our company, and people come on and here and B*&^#h about coverage and threaten to cancel and how T-Mobile is so horrible. If it’s that bad, go pay more with other companies and leave this blog alone!! Just be happy that the company is doing anything at all and not just sitting back while our competition simply gets better! T-Mobile has made mistakes, but so has every company. We are doing what’s best but it takes time and resources! If people can’t see the real value in what’s happening here, then they are ignorant. This company must save money and must do it immediately in order to show a positive cash flow so investors will write their checks to the new publicly traded T-Mobile. Once the merger is done, we will have even more cashflow to give the “temporarily held” merit increases, increase store staff and hours, and go back to being the BEST wireless company out there!! OK, venting done…have a great day!!

        • Deadeye37

          *Stands up and applauds*

          Too many people use the anonymity of the Internet to become extreme in their venting. Whats worse is when they feel like in order to make a point, they have to be condescending and must also belittle the person they’re debating with. It’s like being in 3rd grade.

          I’m glad to see that a member of T-mobile management actually reads this blog. It makes me feel like my voice and voices of other customers can actually be heard when we comment. Keep up the good work!

        • 21stNow

          I’m not a T-Mobile employee so I don’t have a horse in this race. However, I think that everyone has a right to his/her opinion about the matter. Since value in forecasted results for changes in the business strategies is at best subjective, calling someone “ignorant” for not seeing this value is unwarranted. Everyone doesn’t see the same unicorns that you do, and that is OK.

          Remember, Circuit City had several strategies for success in 2002-3. We see how that turned out.

        • TmoUSPloyee

          Lol I think he meant executive team.. I know T-Mobile reads these forums as I’m an employee myself but you should clarify first before beating the bush and letting your “anger” get in the way…

        • Nearmsp

          keep posting! Great to hear a blog from a T-mobile management cadre here. Most of us here are loyal customers of T-mobile from many many years. We do occasionally vent but overwhelmingly want T-mobile to succeed and grow market share. We are pleased that the company is working to go back to number 1 on the JD Power Associates Quality survey of customer experience.

        • me, myself, and I

          As a former call center manager myself, I used to think just like you. But then you have a chance to step back and realize how little the higher ups think of even you and me. It wasn’t until I moved on from magenta that I realized blind I was to the mistreatment and mismanagement that happens in that company. I don’t blame you for your attitude and dismissiveness of this young persons concerns. Its part of the T-Mobile culture to scoff at those below you. Now that I run my own small company I take the lessons I learned from T-Mobile to really value and treat my employees with respect they deserve.

      • just me

        While I agree that it’s silly to expect raises when the company as a whole is not performing well, it could have been handled a lot better. You don’t go through all the motions of giving pay raises and then at the last second say “Oh by the way guys, you’re not getting a pay raise yet.” As a top-50 performer in my call center, what motivation do I have to keep performing for this company if that’s how I’m going to be treated?

        Note: I’m not trying to be unreasonably angry here, but also don’t feel the previous comment should just be given the brush-off in the manner you are.

        • thepanttherlady

          Motivation? How about being able to keep your job?

        • just me

          See, that’s the brush-off I’m talking about. I don’t have to be a top-50 performer to keep my job. You think it’s acceptable to promise employees raises, cancel them at the last second, and then say “just be happy you still have your job.” You think that’s any way to run a company? If so, I’m glad you’re just a mod here and not an actual member of management at T-Mobile; you’d be part of the problem.

        • thepanttherlady

          You wanted to know what your motivation was to “keep performing for this company”. I provided you with motivation whether or not you agree with it.

          Do I think it’s acceptable? I think a company needs to what has to be done to make them profitable and that means making hard decisions that will piss off a lot of people. Do I think it’s fair? Of course not.

          As my mom used to tell us as kids, “Life isn’t fair”.

        • just me

          Well I’m sorry for engaging you in the first place. You’re completely ignoring my original point that IT COULD HAVE BEEN HANDLED BETTER. Some employees literally had signed the paperwork saying they were getting raises before the news broke that they weren’t. It’s absolutely unacceptable to treat employees like that. It should have come down the chain of communication before the review process even happened. Instead of actually addressing that point, you’re beating the straw man that I’m just some employee pissed off that he didn’t get his raise. You’re giving the management a complete pass on the handling of this with the simple excuse “it was a hard decision, but life isn’t fair.”

          I find it laughable that a plain old “employee” posts concerns here and you belittle them at every turn, but a member of “management” posts here and you immediately heap praises upon them as a voice of reason. Yeah, those stupid employees, being upset over a minor thing like losing their promised raises for outstanding performance.

        • hank

          The dates for performance Manager and merit increase conversations were well after the announcement of suspended raises. Anyone who breached that as a leader Unfortunately made a mistake that added to the discouragement. Tmobile has second to none benefits. As an 8 year employee I’ve witnessed some extremely poor business decisions that more often than not were pro customer and employee and bad business. Unfortunately we have to pay the price of those decisions in order to secure a future. I don’t love it but I respect it. How it was handled stinks but ultimately no retail employees that I know are anything more than slightly annoyed. In retail at least, we control our income not merit increases. I know this looks different in each channel.

        • just me

          Well I’m glad the horrible mismanagement of this didn’t get too far underneath the retail employees skin, but the implications of what this means doesn’t escape me. If my merit increase can be taken at a moment’s notice with no explanation other than “it’s good for our financial position,” what’s to stop the company from taking away my other benefits with similar disregard for me? You know, it would be good for the company’s financial position if they stopped matching my 401k contributions, too. And my medical benefits? Man, that stuff is expensive, it would be a HUGE boon to the company’s financial position to have me pay more of the premium for my family. I’m lucky to have this stuff and very grateful, don’t get me wrong. But this stuff isn’t just something the company does out of the goodness of its heart, this things are to attract and retain talent. I’m lucky to have this great job, but it’s a two-way street. T-Mobile is lucky to have ME, too. That they are willing to trample on my goodwill by not even giving me the courtesy of a little more notice is very worrying to me, a signal that I don’t mean as much to them as I should. I pray I’m wrong and that this was just a mistake, that in the future they will be better about communicating this stuff. It’s not the payraise being taken away that bugs me, it’s the lack of notice and the lack of respect.

        • AndroidProfit

          It sounds like you have never worked long term for a company nor do you have any clue how hard it is and expensive to replace top performing employees.

        • thepanttherlady

          It sounds like you don’t know a thing about me then. ;)

        • AndroidProfit

          You sound like someone who isn’t employable who lashed out at the guy who is making things happen.

        • thepanttherlady

          Wow! You got all that from my post? You’re so insightful!

          I haven’t been unemployed in over 10 years and in a supervisor position for almost as long but thanks for asking!

        • AndroidProfit

          So you blog here while working?

        • AndroidProfit

          You made a pretty harsh judgement of that guy but you get all upset when it’s done to you. Nice

        • just me

          Hopefully you treat the concerns of the employees you supervise with a little more respect than you’ve shown mine.

        • thepanttherlady

          We’ve survived a 5% company-wide pay cut, restructuring of vacation time (80% lost a week), many, MANY layoffs, elimination of over time, and elimination of monthly bonuses to name a few.

          I’m quite fortunate with the employees I supervise. They don’t feel the company owes them anything. This isn’t to say there hasn’t been some unhappy moments here because there definitely has. I’m thankful to the remaining employees (after each layoff) that have stuck it out and make sure they know this.

          ETA: You may think my approach is disrespectful but it is the truth ~ blunt and direct. I don’t sugar coat anything . Not with anyone.

        • just me

          If you’re trying to imply I think the company owes me something above and beyond what I’ve been promised, then you haven’t read my posts very closely.

        • superg05

          you don’t have to reply to every comment just let it go and go to another topic page there no reason to entertain obvious negative entanglement at the end of the day not really worth the emotional investment as these conversation or over fiber and not in person

        • AndroidProfit

          Why are you as a mod even trying to get into the mud with your flippant comment?

        • thepanttherlady

          Nice try, Robert. Not going to work this time around.

        • just me

          My original point was that this could have been handled better by management. Some employees had literally signed the paperwork for their raises before the news broke that they weren’t getting them. It is absolutely unacceptable to treat anyone like that, let alone employees that you’re relying on for the future success of your company. I don’t buy that the decision couldn’t have been announced a few weeks earlier, BEFORE the merit raise review process. Why are you giving management a pass on this with the simple excuse “it was a hard decision that needed to be made, and life isn’t fair?” Why is it that when a mere “employee” posts concerns here you make belittling comments but when an all-mighty member of “management” posts here you heap praises upon them as a voice of reason?

        • just me

          Sorry for the double-post, it looked like my original had been lost. Second one is worded better anyway :P

        • thepanttherlady

          Disque sometimes takes a while to post on the actual site.

        • Dion Mac

          I know you were just defending your stance, but I wouldn’t have even entertained these people. Especially that Robert guy. He should be banned from this site. Too many negative comments.

        • just me

          I take offense at your use of the term “these people,” sir. I don’t even know Robert, nor did I make any negative posts until after the snide remark about me keeping my job. And oh, who made that snide remark? That’s right, the person in charge of keeping things civil.

        • Dion Mac

          Would you rather me use the B word instead of these people? IRDGAF about you being offended. I replied to the one and only panther lady… NOT “just me”. That was an A and B conversation, so C to it that you never reply to Dion followed by Mac ever again! Please and thank you!

          SN: No animals were harm while making this comment!

        • just me

          Seriously? You must think you’re a real man talking down to me like that. You’re one to talk about butting in- this was between me and “the one and only” pantherlady until you intruded into it, so don’t lecture me with that “ABC” BS. Hypocrite.

        • Dion Mac

          *closes eyes, chants “please don’t call this blank out of her name!”

        • thepanttherlady

          If your shoelaces are still intact, it’s a good day!

        • Dion Mac

          I’ve been doing good all week!

        • http://www.facebook.com/moses.jc.77 Moses JC

          I don’t get paid on atleast 5 things each month that my company says I am to be compensated for …

          But life isn’t fair so.. ill accept it .. good argument .. clown

        • just me

          And don’t act like I’m not grateful to have my job just because I have some criticism for management. I’m very happy to be an EXTREMELY productive T-Mobile employee, and very grateful for the direction our company is taking. Don’t you dare imply I’m dead weight with your pithy comments and accusatory tone. You really made my blood boil there, bud.

        • AndroidProfit

          It’s not at all as simple as you are trying to make.

        • rickymartin23

          ya thank god i have a job, but the company wants to shit on its employees..we are front line employees in front of the trash we call customers that only want stuff for free or frauding the company and you want me to say “oh hey thank god I have a job”…

        • srr79

          Your motivation should be the light at the end of the tunnel. Anyone who has worked for a public company knows all too well that the benefits can be huge!! With every employee putting in his/her 150%, the company will be profitable very quickly after the merge. Once this happens, you will have stock options and shareholder rights as an employee/owner in the company. Personally, and I know this may not be the norm, but you can keep your 3% pay increase and instead give me stock options!!! The payout long term will be HUGE!!! As far as sales reps in retail or any commissioned employee, simply selling 2 more car chargers a day will equate to about a 3.5% pay increase per year!! Let’s rally behind the company and not dog it out!!!

        • just me

          Now that’s something I can rally behind! I wasn’t even really upset about not getting a raise, I was more upset with the handling of it and the belittling of people that are upset about it. I can only hope every person in leadership is able to convey this message of hope as well as you seem to be, srr79. Thanks for taking the time to give me a real reply.By the way, I hope you realize my motivation question was more to make a point about how employees are handled than to really say I needed motivation. I DO very much believe in this company and our future.

          Hey pantherlady, hope you’re taking notes, here. THIS is how you motivate employees, NOT by saying “YEAH WELL TOUGH COOKIES KID, YOU’RE LUCKY TO HAVE YOUR JOB.”

        • http://tmonews.com David

          When I first heard about the merit increases being removed, along with your employee discounts which is fairly minor overall to the raises, I was shocked. It seems to me that T-Mobile is simply shoring up its cash position ahead of the finalization of the Metro merger. They want to have the most solid finances on paper before the IPO, that removing the merit increases was one way to increase their cash position. I agree, from my understanding, it was incredibly poor and I was sent Legere’s letter, it was handled terribly. I don’t have all the facts and certainly don’t know what was promised or not promised to reps ahead of time other than what I’ve been told, so I don’t admit to knowing the whole story, but I agree from my eyes, with my limited info, it could have been handled far, far better.

        • Spooln3

          I agree it could have been handled better, but the bottom line is just that, the bottom line. We are going public, and in order to sell the most amount of shares on opening day, we as a company need to show that we are making solid movement toward being profitable. Having more cash available at that time will hopefully show that we are indeed in a position to move up, not down or stay stagnant. No one knows what types of stock options if any will be given but it has been said we will have the opportunity. Personally, If I have the option to own a piece of the company I have dedicated so many years to, I will take that any day over the whopping 3% increase we were to receive. The gains on stocks given to employees have far more potential than a merit increase. Again, could it have been communicated better and sooner, sure, but this is business, and every one should understand that at the end of the day, it isn’t personal.

      • superg05

        oh your a ceo i ask cause im sure he said upper management which would be at a minimum regional mangers if im guess what he meant correctly

    • Laura

      I am not as upset about the raises going. I am more upset about losing the upgrades. As an 8 yr employee, my husband and I were excited for the Note 2. Well that went down the drain. I knew my upgrade was coming on February 22nd..yes February 22nd. I ordered our cases on E-Bay at the end of January and got them on February 11th. That was the day I got the E-Mail. I was off on Feb 7&8 my days off and off 9th & 10th recovering from a kidney stone. I really did not know what to tell my husband and the Note 2 was to be a Valentine’s day gift. I would have settled for 1/2 off but to have to pay full price now was very disappointing. I would more like a reasoning why the discounts stopped on Feb 22nd and not at the end of the month like today or at the end of 2013. I am proud to be employed with T-Mobile, don’t get me wrong. However, to give my husband a phone case for a phone he really wanted and will have to wait for was heartbreaking. What are the options for us going to be?

      • Spooln3

        Everyone knew the phones were going away, its been on the plate for years. I think you need to read the book “Who Moved My Cheese?” Being an employee for almost 8 years as well I took that BENEFIT for granted. While I was still a few months out for my next set of free (Not really because the tax on the full price that counted towards my earned income was a bit more than I liked anyway) I understand this move was needed. Not sure if you realize this but T-Mo will save over $35 MILLION by cutting this benefit that quite frankly was far above and beyond the industry. Most of our competitors give a discount, not a full on free phone. Be glad you had it while you did, T-Mo doesn’t OWE us anything and thinking that you are entitled to this is way off base. And honestly it really doesn’t matter why they chose the 22nd, if it didn’t affect you, it would have affected someone else on that particular date. But I suppose its ok as long as you would have gotten yours right?

        • mrprice60

          well i must say that because of the upgrades going away…i will be selling my devices and my lawyer already informed me that the company cannot fire me for doing this

        • cmaldanado23

          and you know another thing…they want you to push and push for post paid activations but all the commercials are for monthly 4g…what the hell was the vp of marketing smoking during his college classes?

        • Laura

          I will be doing the same thing.I just feel we need to offset the costs.

        • Spooln3

          lol why would you consult a lawyer? Because policy states that you aren’t to sell your discounted phones? You spent more consulting with your lawyer than what you will prolly get for your devices. Its a moot point if you sell your phones now since the program is getting canned. and I honestly don’t understand why all the hate for the phone discount being taken away. We still get VERY cheap phone service, with 5 lines, it used to only be 3, and you can in all likely hood, get the same phone you would have gotten FREE for cheaper sans the tax tag on your pay check and tally for the end of the year. I would much rather that 800-900 dollars not be tacked on to my check as earned income.

        • hank

          They can, have, and continue to do so. Whether it is right or not is up to you. I have witnessed it first hand though. It does open the doors for a conflict of interest though and it also adds a bit more concern from a loss prevention stand point. It is easier to have a policy for all then to risk a few folks taking it to far ethically.

    • AndroidProfit

      I hope they find out who you are and fire you and replace you with someone who will give a s*** about having a job

    • Spooln3

      Chris, As stated below, management is not getting a raise, along with the rest of the company. Bonus still got paid out so I’m sure why you talk like they aren’t. As for the Un-Carrier strategy, its pretty simple, we do everything we aren’t supposed to do. We don’t rake our customers over the coals with subsidized phone fees built in to our contracts, we re-focus on our customers to provide the best service they can get, and we disrupt the market and force it to change from the years of the same old crap of getting what you get cause the big companies say so.

      The biggest thing you, and everyone else here at T-Mo should realize is that we are going to a public company. We are no longer going to have DT waiting in our wings to catch us if we fall. We have a great presence to answer to once we IPO. If we are not making money, as a company, if we are not showing growth, as a company, then we will lose share holders, and investors, meaning that OUR company worth will decline. Bonus’ will truly be a thing of the past if we are not making money. This is a change in mentality for sure, but its one that should be done quickly. I remember a time not too long ago when they suspended merit increases, as well as bonus’. Drop the entitled trip and be honest with yourself. If you were a business, no way would you increase your workers pay if you were losing customers and money. The incentive here is to increase our worth, if we do that, our merits will return, and so much more. We need to have a healthy company before we start rewarding people above and beyond their pay.

      The economy is tough right now, and while I don’t assume you aren’t happy to have a job, I hope you are, and remember that merits and bonus’ are just that, a bonus, it shouldn’t be expected. It is earned, as a team, not just on an individual level anymore. We all contribute to this company, and we alone will determine its success or failure. I would rather give up that merit to ensure we have more money to invest into our future, than to get it, and be out of a job in 5 months.

      • just me

        A very reasonable reply, and I agree with all the points.

        However, management should have handled the announcement about merit raises much better. Many employees had already signed their raise paperwork before the announcement came down. You don’t promise an employee something, take it away, then accuse them of an “entitlement trip” when they get upset about it. That’s just mismanagement and treating your employees wrong.

        We DO believe in doing the right thing at T-Mobile, right? ;)

        • Spooln3

          If employees signed their paper work for their merits and bonus it was premature, as the PM stuff didn’t officially open until that Friday. The announcement was made Thursday. I understand the frustration with waiting until the eleventh hour, I really do. And I agree that any manager that did this was absolutely in the wrong because they did it prematurely, and prior to the opening of the formal discussions. :)

        • just me

          Fair enough, I wasn’t sure what the official timeframe was. My team hadn’t signed anything yet, but my supervisor had gotten the paperwork ready, and I know of some other teams who had already signed theirs. I’m sure it’s the result of people trying to be “ahead of the game,” so to speak. Oh well, nothing to do now but acknowledge and move on :)

      • AndroidProfit

        PLEASE STOP your BS about not raking customers over the coals! What T-Mobile is instead doing is shifting it’s profit to ARTIFICIALLY INFLATED smartphone costs! If anything your worse then the others because you are using BS marketing spin to sell your snake oil.

        “Hey let’s just sell overpriced phones and lower monthly service costs a bit…we can create a cool marketing campaign to paint us as saints. It’s a shell game but let’s hope they don’t notice”

        • Spooln3

          You really do no understand how subsidies work do you? If you think that the cost of the phone you get for cheaper on contract is not wrong, than you just dont get it. The fact that they not only hide the fees of those phones in the contract that you sign for two years, but they continue to keep your contract monthly rate at that price, so even though you have technically paid off that phone, you are still paying the fee that was factored into your contract, long after its paid off.

          T-Mo is selling the phones for what they should go for, with out the company eating those subsidies. Its actually very straight forward and up front. There is very little if any profit that T-Mo makes from selling the phones. And very little loss by not eating the subs. Again, its pretty simple.

        • Dion Mac

          I’ve had a real live in my face Samsung Representative tell me that they sell phones to carriers at actual retail cost. So its the manufacturer that are inflating the hell out of the phone prices and carriers that make money off of it with the service and accessories. But why am I even talking to you, your a moron and comes on this site and bashes everybody’s comment that doesn’t manifest in whatever your little fantasy world consist of.

    • JJCommonSense

      Cmaldano23 – I completely understand where you’re coming from. I had the same experience with my company: They told us THE DAY OF that our quarterly incentives had been reduced by 10%…. RETROACTIVELY FOR THE PAST YEAR.. So they deducted 10% of the incentives that I had earned for the prev. 3 quarters, from this last quarter – in a sense, they basically took back some of what they had already paid me. It infuriated me to no end and I felt like I had been robbed (especially since my company ISN’T losing customers and is actually doing quite well)… But at the end of the day I still got some sort of bonus and I have learned to be grateful to even have a job and still be able to earn a pretty good wage, and even better incentives. I just made up in my mind that businesses and corporations are like living entities and they will do what they have to do to survive, and grow. Hopefully the people making those decisions are making the right decisions for the betterment of the company and not their own individual bottom line. I ABSOLUTELY agree with you that they should have made you aware of the change of bonus prior to you signing off on something saying that you were going to get one – it’s like, why go through all of the motions? But looking at it from the business standpoint (kinda like a parent might to a child), If they told you all before that there’d be no bonuses – would morale have dropped and would you have performed? Maybe, maybe not. So it’s kinda like a catch-22. I mean it is much better to not get a raise, then to get a pink-slip or layoff notice. So hopefully you can find the appreciation in that (and trust me I KNOW ITS HARD!)…. but I’d just encourage you to have a little patience with what the company’s going through – keep a positive attitude – keep your expectations in check (meaning, really you can only EXPECT to receive what you’re OWED – your salary… bonuses should not be expected – even if the say you’ll get one – cause as you can clearly see, that’s not guaranteed – and trust me i feel your pain, I had basically spent my bonus before I got it LOL) – but most importantly, keep up the great work – setbacks are only temporary and your efforts are sure to be rewarded – if not at T-mobile, then elsewhere in your life or career. :)

  • Jose Hernandez

    I wonder is a lot of the contact loses for T-Mobile are becoming prepaid customers? I know they stated the lost a lot of contract customers, but the total of current customers seems to not be that much off. People might be transferring over to prepaid. It would also go a long way if they could keep CS on par with their promises. A lot of customers still complain about a poor CS experience. And if they could get their network to a better position on coverage (2g areas) and launch of LTE, they would probably start gaining more customers and find that better position they are looking for. Here is hoping they can get it done sooner that later.

  • rfgenerator

    It will be interesting to see how many suckers there are that buy this “Value Plan” over time. I’d be all over the Value Plan if they ditched the 2 year contract requirement. I can understand the 2 year contract on a subsidized plan, and even on a phone that one is basically financing through installments, but if I come in the door and pay for the phone up front then there is no reasonable excuse for forcing me to sign a 2 year contract.

    • http://joinowr.com Matt Wilkins

      It depends on your situation. I migrated to value back in November but it was because I was in a classic plan and by migrating I’m saving $20 a month and since I now use Nexus devices or buy phones used off of Craigslist it’s savings for me.

    • S. Ali

      You get free mobile to mobile, nights and weekend calling, roaming, call features (call waiting, 3-way, call forwarding, visual voicemail), and the ability to add a line for $5. Device financing is also only available with a contract. You don’t get these options without a contract. Sometimes it helps if you think before you post so you don’t sound like a dummy.

      • rfgenerator

        Sorry because I disagree with you and don’t feel any of those reasons you cited are worth signing a 24 month contract does not make me a “dummy”. However the way you post sure make you sound like a T-Mobile salesperson in fear of their contract commission.

        • thepanttherlady

          T-Mobile offers plans without a contract so no one is being forced to sign one.

          Like Matt below, I too migrated to a Value plan last year. Without utilizing the EIP’s on all 3 lines I save $75 a month. With 3 EIP’s, I save $15 a month.

    • vrm

      And you can go on a monthly plan. Of course, you’d have known if you went to their website and checked out.

      BTW, none of the others will let you lower monthly rates by using an existing phone. Except for prepaid.

      On all providers there is an apparent difference in QOS for the prepaid vs post paid plans.

    • http://twitter.com/m0h3gansun Nats

      i agree, but if they are offering the htc one or other new phones subsidized on the value plan, i would bite on it

      • thepanttherlady

        There are no subsidies on the Value Plan, only financing or pay for the phone upfront.

        • Deadeye37

          Maybe by subsidized, he means on sale? That is a benefit to getting a value plan. When T-mobile runs a sale where the upfront cost is paid for, you could look at that as a sort of subsidy.

        • 21stNow

          Except that the “sale” is in the form of the dreaded mail-in rebate.

    • http://profiles.google.com/mrice.hill Mr. Hill

      Then just sign up for a Monthly 4G plan. It’s that simple.

      None of the other carriers will even offer you a discount at all if you pay for your phone upfront. They will still charge the same rates as if you bought a subsidized device.

  • S. Ali

    They wouldn’t lose so many customers if they would get rid of their 2G network.

    • vrm

      2G network actually has a purpose. When I used a 2G phone (GSM), I could make a decent phone call from a moving elevator in a tall concrete building. I could get signal from a wilderness area in the middle of nowhere.

      Data speeds may suck but if needed to make that call, nothing beats GSM.

  • http://twitter.com/m0h3gansun Nats

    anyone hear about pricing for htc one?

    • rfgenerator

      It’s pre-sale in the UK for £510, which translates to about $780, so an educated guess would put the list at a non subsidy budget busting $700 to $800.

  • HeLLkAt31

    I could not leave Tmobile to another carrier. I feel like Verizon and At&T are robbing me at gun point. And then they nickle and dime me. Tmobile is just the best in my opinion.

  • slk331

    Well here is my 2 cents, I worked for t-mobile for 8 years. They cared about their front line staff. They respected and praised them and the company did well. Than the economy went south and the company started to decline. They got rid of a lot of upper management who were responsible for making the company one of the best. The company than began its next few years of not knowing what it wanted to do. Switching plans, changing what we need to focus on, hiring a bunch of kids who never sold in their life just because they could pay them less, hire a bunch of part timers who didn’t get health benefits. Its no surprise the company went down hill. In the area I worked they started focusing on the employees that were with the company and were making the most and finding reasons to firing them.

    Lets look how they spent money in all the wrong places. They would change merchandizing every month, like that would sell better. They started opening store after store. How did they expect to compete by releasing a non- true 4g network? They took more and more from the front line and are surprised that their sales went down. Don’t get me wrong but when you take money away from people moral goes down. Yes they should be lucky to have a job but maybe telling them that they respect them would help.

    I do have to agree that telling their employees that they are getting a raise and having them sign the paperwork regarding that raise and than a few weeks later oops we can’t afford it is wrong! would any of you think it is right to hand a child an ice cream and just when they are about to lick it you take it away? NO! Maybe the high paying management should have looked at the financials and determined they didn’t have the money for raises like they did while i still worked they and told the company before reviews no raises.

    Now I have since left to work for a competitor because I have a family to support and I couldn’t just keep waiting for my salary to keep going down and being fired for some bs reason. Yes some things are they same but I now work for a company who stands behind me and respects me and I got a raise and a bonus. So companies still care about their front line!

  • just me

    Sorry, but you don’t know the truth. I’m done replying to you about this, all I’ll say is based of my interactions with you, you don’t deserve to be mod here OR to supervise any employees, because you don’t know a damn thing about how to respond to legitimate concerns, or even to have a respectful discourse with someone.

  • Guest911

    I SO AGREE WITH YOU. This pantherlady is useless. And she is a mod??? But whatever. Its David who is ultimately responsible for the mods.

  • http://tmonews.com David

    What’s going on everyone? How can I assist?

  • just me

    It was mainly just a disagreement between me and pantherlady, it was honestly probably a bit of an overreaction for me to question her status as a moderator, but I did feel she was pretty dismissive of my points. Basically, Imade the argument that management has mishandled the announcement about the merit raises, and that I, as a top-performing employee, felt demotivated to be treated that way, and the pantherlady suggested my motivation to keep my job should be good enough. I took offense, and we had a bit of an argument about it, with a couple others chiming in. Reading it now is a bit of a mess, so sorry for my part in it. I stand by most points, though.

  • thepanttherlady

    So you know, to me, this wasn’t an argument. I know others jumped in and fed the fire so to speak to turn it that way.

    I, too, apologize for seeming insensitive to your frustrations, I truly am not. I stand by my opinions and appreciate yours. I deal with things more directly and bluntly than most and at times can come across in a negative manner if you don’t know me.

    Hope you continue contributing here. It’s always welcome.

  • just me

    I appreciate you saying that, especially now that as I read back, I can see where I was being a little too hot-headed about it. I’m especially sorry for calling your job competence into question when I don’t even know you. We may disagree, but I can respect your opinions and your willingness to extend an olive branch. Thanks, and I’ll definitely be around. This is too awesome of a blog to miss :P