T-Mobile Assists American Red Cross In Wake Of Hurricane Sandy, Advises How To Donate

In the wake of Hurricane Sandy, T-Mobile like its other US wireless counterparts is lending a helping hand to the cleanup with a donation to the American Red Cross. T-Mobile has committed to a $100,000 donation and will match up to an extra $100,000 donated to the American Red Cross via text message. T-Mobile customers have already donated more than $100,000 allowing for anticipated donations to reach more than $300,000.

T-Mobile is also providing cell phones with unlimited domestic calling services and additional phone chargers at American Red Cross shelters in the state of New Jersey. The phones will remain available so long as there is a need for them in New Jersey Red Cross shelters to aid those affected or displaced because of the storm.

To donate:

T-Mobile customers in the United States can make donations via their mobile phone:

  • Text the keyword DONATE to 90999 to give $25
  • Text the keyword REDCROSS to 90999 to give $10

 

Press Release:

T-Mobile USA Assisting American Red Cross Shelters in New Jersey in Aftermath of Hurricane Sandy

Today, T-Mobile is providing cell phones with unlimited domestic calling services and additional phone chargers to all of the American Red Cross shelters in the state of New Jersey. The phones will be used to establish “phone banks” within each shelter, providing an increased ability to make calls to loved ones and coordinate emergency plans with their families and friends.

T-Mobile has now also committed to make a $100,000 donation to the American Red Cross storm relief efforts. The company will also match up to an additional $100,000 donated by customers to American Red Cross storm relief via text message. T-Mobile customers have already donated more than $100,000 by text message to the American Red Cross. The total potential impact of T-Mobile and its customers’ donations is anticipated to be more than $300,000.

“During this continued time of emergency for so many people, many of those who are utilizing American Red Cross shelters may not have their phones with them, or may not have service,” said John Legere, Chief Executive Officer of T-Mobile USA. “We have made every effort to recover our network service in the areas where each of these shelters are located, and T-Mobile is pleased to be providing the American Red Cross with cell phones and chargers that will be used in shelters throughout the state of New Jersey.”

The T-Mobile phones are pre-loaded with service that allows for unlimited calling anywhere in the United States, and will remain operational as long as there is a need for them in New Jersey American Red Cross shelters to assist those affected by the storm. T-Mobile is the only wireless carrier providing phones for this type of use to American Red Cross shelters in New Jersey.

“The impact of Superstorm Sandy was widespread and the road to recovery will be long for many families,” said Neal Litvack, Chief Development Officer at the American Red Cross.  “Through the generosity of its partners such as T-Mobile the American Red Cross is responding with shelter, food and emotional support, helping families and communities with their most critical needs now, and as they begin to move toward recovery. We’re grateful for T-Mobile’s dedication to the Red Cross mission and their commitment to helping with the communications needs of so many in our care.”

In addition to the phones and service provided to the American Red Cross shelters in New Jersey, all T-Mobile retail stores in New Jersey that are open and have power are providing free charging and free domestic calling for anyone that needs it to connect with loved ones and make emergency plans. For those who need charging or free calling to make continued emergency plans, it is best to call the nearest store ahead of time to be sure that it is open and has power. A store locator can be found on T-Mobile’s website at http://www.T-Mobile.com. Additionally, in operational New Jersey stores, T-Mobile is providing access to tablets and phones to use for email and data connectivity – this service is available to customers and non-customers alike, and for emergency purposes only.

With a long history of operations within the state of New Jersey, almost 1,000 T-Mobile employees live and work in the state. T-Mobile has major employment locations throughout the state, including a large operation in Parsippany, and more than 200 retail and partner sales locations throughout the state.

Text Donations to the American Red Cross

T-Mobile customers in the United States can make donations via their mobile phone:

  • Text the keyword DONATE to 90999 to give $25
  • Text the keyword REDCROSS to 90999 to give $10

One hundred percent of any donation you make via your T-Mobile phone using these text short codes is made directly to the American Red Cross. Text messages are sent free of charge. Donations are charged to customers’ T-Mobile phone bill.

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  • Lower East Sider

    T-Mobile had no coverage in lower Manhattan during the outage. People did not and still do not have power, and many places with no water and no toilets.

    Verizon was working.

    This was and is extremely distressing and nerve wracking for T-Mobile customers who do not have a landline, and were having emergencies in lower Manhattan.

    • UMA_Fan

      There’s WiFi Calling as a back up

      • archerian

        assuming there is Wi-Fi available and the phone being used supports it. Hard to be sure in these kind of situations

      • Lower East Sider

        WiFi calling?! How are you going to do that with no WiFi hot spot power, no heat, and no toilet?

        • anonymous

          @ TMO.

          really, please stop while you’re ahead! you can’t state “How are you going to do that with no WiFi hot spot power, no heat, and no toilet?” when in fact you’re on the internet leaving a dirty message back to a person that’s trying to help you. the question should be, do you want help. you’re doing a good job pushing away those that want to help. by the way, this blog is about us donating to help you. Stop getting defensive.

          this is a moronic comment also,

          “dude u just spoke like a tmo exec. WIFI calling IS NOT THE ANSWER TO EVERYTHING!!!!!!!it is an optional feature. we have to make sure tmo needs have service or a proper reason/timeframe for things to start working again”

          t mobile gave you additional tools, if you can use it, then good because its another away to not rack up your minutes when you need to communicate the most during a crisis or overage, If you able to communicate through the internet now, then it may be possible for you to use this feature on your phone. T Mobile understand how horrible is this, and has every resource and possible hand to fix the issue as quickly as its possible. There may be an issue, special orders for equipment, that takes days or a week as the manufactor has to make more from a depletion. T Mobile is not kicking back, there are teams of engineers working double time around the clock to fix the outage. there are team donating water, food, blankets and new communication sources the full picture, a report of over 500 tower outages from a “SUPER STORM”, a complete nightmare report for any service provider. Hit the back key for me, and read the deal ATT and Tmobile set to make a coverage blanket to give service to those without due to the super storm. Entitlement has to be put aside, and focus on the issue at hand; you’re family and friends in need.rather than omg my service provide has no coverage after an aftermath that caused billions in damages.

        • Lower East Sider

          You were doing OK until you started talking about “entitlement.” This is about safety and people’s lives.

          The cell phone companies are fighting tooth and nail to not be regulated like utilities.

          It seems to me that with so many people today without a landline, combined with limited spectrum owned by a few, they are, in fact, utilities.

      • tmo

        dude u just spoke like a tmo exec. WIFI calling IS NOT THE ANSWER TO EVERYTHING!!!!!!!
        it is an optional feature. we have to make sure tmo needs have service or a proper reason/timeframe for things to start working again.

    • si tmobile customer

      And in Staten Island where Sandy was most devastating T-Mobile was working the best. It was a matter of luck for each location with whose cell towers lost power. You can’t judge a company positively or negatively for service in such a unique situation.

      • Lower East Sider

        Luck?! LUCK?! That is Bullshit.

        How about industrial design and a contingency plan

        • Little T

          Yah, just like their super-duper plan they had with their wires services. It’s going to take WEEKS to restore service. Please don’t come on here blabbin’ about “contingency plans” and “industrial design”. Do you really have ANY idea of what you are talking about?

        • Lower East Sider

          Verizon made it work for Lower Manhattan. T-Mobile did not. End of story.

          I just finished walking through projects on the lower east side, so yes, I do.

    • Little T

      No coverage during an outage? Imagine that.

      • Lower East Sider

        Verizon was able to get wireless service to lower Manhattan, when T-Mobile and AT&T did not. I have two phones, one with T-Mobile and one with Verizon. I live here, so I know.

  • Ct Finest

    Come on here in Ct we were in and out also they are offering free calling to all T-Mobile customers in north east till Nov.10th. We knew T-Mobile wasn’t top of the line service before we purchased it. If you don’t like it keep it moving. I’m sorry for all that’s happen in NY but stop acting like its our problem. Plus my friends are headed to Staten Island with aUhaul truck filled with supplies. Why cause they can be greatful for what you DO have and not what you don’t

    • Lower East Sider

      Your FRIENDS are helping? I am helping. Why aren’t you?

      Regarding Staten Island. There is a very different population density between the mansions of Tottenville and the low, mid, and high-rises EVERYWHERE SOUTH OF 40TH STREET IN MANHATTAN!!

      I am very glad T-Mobile figured out how to cover the low population density areas during a severe outage, now they need to figure out the high density areas.

  • CtFinest

    Wow its funny how I don’t see thank god I’m safe my kids are safe but fuk T-Mobile there’s no service your fuked bro. Be greatful for wat u do have not what u don’t. There offering Free Nation wide calling to all customers till Nov 10 maybe longer now be happy your getting that.Tmobile is a 2nd rate company you got T-Mobile knowing what u were getting into so man up

    • Lower East Sider

      I was helping others. Where were you? Did you just rely on others, and do nothing yourself?

      I have been a T-Mobile subscriber since Voicestream. I WANT to see T-Mobile do better, THAT’S WHY I’M HERE. You others can settle for mediocrity, I will not. Maybe the T-Mobile engineers can ask the Verizon engineers how they figured out the secret sauce?

      If you were having a medical emergency in lower Manhattan, and needed to make a cell phone call on T-Mobile during the outage, you would be dead.

      • TMOTECH

        Not true. If there is signal available from AT&T the emergency call would go through. You can call 911 without a SIM card in your phone if you need to.

        • Lower East Sider

          Happy to be wrong on this one, and I understand that T-Mobile and AT&T were sharing – which is excellent – unfortunately from what I saw neither were available.

          I never tried to dial 911 to see what would happen, maybe it worked despite that I had no bars.

    • Tbyrne

      Nice!

  • Lower East Sider

    Guys, trust me, I’m not a bad guy. I am a loyal customer, ever since Voicestream.

    I use T-Mobile because:
    1. They have the best customer service. For years.
    2. They have the best international coverage.
    3. They would unlock their phones. For years. Practically no questions asked. I hope this is still true.

    I want T-Mobile to be the best in EVERY way, and I want to be able to entrust them with my own, my family’s, and my neighbors’ most important communications in my home and in my neighborhood.

    There is another storm on the way.