T-Mobile Sends Letter To Customers Explaining MetroPCS Merger, Impact

In an unsurprising move, T-Mobile is getting the word out to their customers with a new letter describing the proposed merger with MetroPCS. The letter comes from T-Mobile’s new CEO, John Legere and includes an FAQ section hoping to address any general concerns customers might have. As a general letter, it’s more informational than anything else and doesn’t really go into too much detail on the intricacies of the merger or the technology involved.

Interestingly enough, there’s a question about how this deal affects the iPhone, which of course it doesn’t seem to change anything. It also highlights the fax that until the deal is finalized, T-Mobile and MetroPCS stay two separate, independent companies. Moreover, this deal doesn’t affect T-Mobile’s wish to push forward with the network investments that they’ve discusd since earlier this year.

You can peep the letter with both of the images or wait and see if it arrives with your next paper bill.

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  • Aurizen

    yup, got mine today

  • Tatdude806

    I’m sorry but this was a waste of money. If you were that concerned about this merger, that may not happen, go get information from the website. Or better yet, TMO send out mail. God only knows what this mailer cost, and what could have been done with the cash instead. (Drop the sub price on the Note II perhaps…)

    • JackMehoff

      Without wasting time explaning why, you’re a chipmunking idiot.

      • http://www.facebook.com/DSwagg09 Dion Mac

        i cant deal!

      • TatDude806

        No actually you are… This mailer was pointless. If they wanted to, they could have slipped this in a bill or online via web/or email. As soon as you have your MBA or a degree in marketing then let me know, until then… Shove it…

        • http://www.facebook.com/DSwagg09 Dion Mac

          @tatdude806:disqus agreed. Thats the first thing I thought when I read it. $33 Million or so customers, assuming some are on family plans together with the same address, we are just going to assume that $15 mill was spend on the paper, ink, and postage. And that investment wont really get a return. So idfk why they did that.

        • tomb77

          Finance or sales? you have a point but you should probably think about why a company that is successful would do such a thing. what is your knowledge of customer base and reaction to merger news? please don’t think about what you know, but rather think about what other people know.

        • tomb77

          that degree made you arrogant. what is your knowledge on customer base and reactions to news like this? how many customers would it take to jump ship to hit the assumed cost of these letters?

        • http://www.facebook.com/DSwagg09 Dion Mac

          @179745123374f45f75c1a7f19435e579:disqus you mad huh?

    • http://twitter.com/hatpit The Hat Pit

      For something that took literally 5 minutes for me to open, speed-read over with very little interest, and then toss in the shredder, I agree it was a waste of their time and my time as well, and agree a waste of money and trees.

    • thepanttherlady

      Not everyone reads Tmonews or even knows about the merger; however, I agree with your other post that they could have saved $ by slipping this into bills that are mailed.

      I’m thinking they did it this way to ensure customers don’t confuse it with another advertisement insert. *shrugs*

  • JAY

    Got mine yesterday. Laughed when they talked about metro pcs phones. All metro pcs phones are garbage. No T-Mobile member would ever want one.

    • TMOTECH

      He wasn’t speaking of existing phones. With the combined customer base we will have better bargaining power with the manufactures to acquire newer better devices.

      • lubba

        What do you mean bargaining power? I thought carriers flat out choose what phones they and owns have no say.

        • tomb77

          Bargaining power for the carrier so that you, the customer, can receive a better deal.

        • TMOTECH

          Manufactures need to make a profit on their handsets. Sometimes it does not make sense to have a manufacturing line set up for a single carrier if they do not think the Carrier will be able to sell enough handsets to recoup the costs. This is part of the reason why our GS3 costs more that Verizons up front.

    • http://twitter.com/BigBossPaul Paul

      What do you mean all MetroPCS phones are garbage? They have the Samsung Galaxy SIII and thats T-Mobile’s baest phone also.

  • Robert Campbell

    Got mine today

  • http://www.facebook.com/profile.php?id=507041011 James McPartland

    I think anytime a change like this happens customers should have the ability to cancel their contract with NO FEE. Should be a law!

    • stop_complaining

      and next time you go to the grocery store and they don’t have your favorite kind of bread you want everything free?

    • http://www.facebook.com/DSwagg09 Dion Mac

      @facebook-507041011:disqus I had this long rude speech ready for you but I realized your not worth it and it would probably be deleted by MOD anyway. But the 9 thumbs down should tell you how dumb a statement you just made. Good day.

    • thepanttherlady

      As long as they’re fulfilling their portion of the contract the customer signed, why should they be allowed out of their contracts without a fee?

      • http://www.facebook.com/DSwagg09 Dion Mac

        @thepanttherlady:disqus what you said! And he said change, um what exactly has changed in accordance to you as a customer?

    • Bklynman

      What change are you talking about? It is a merger,nothing changes. This only effect Metro customers,that won’t happen until sometime next year.

  • gnd

    Actually got it a few days ago. I thought that the mention of the I Phone was kind a weird.

  • sorandkairi

    Yeah… I received one yesterday as well…Kinda figured it had something to do with me internet usage at first! :)

  • Richard Yarrell

    This letter was very informative. People who are customers of tmobile should have this information. The future is bright for tmobile as the next 6 to 8 months arrive.

  • JP

    Anyone else notice the link was t-moblie.com/TMOnews?

    • sidekicker89

      we have known this for awhile but yes it is funny.. David noticed it like a year ago I think when the AT&T merger was announced.

  • Boricua Boy88

    This is so late, at least to me. I got that letter about 2 weeks ago.

    • http://www.facebook.com/DSwagg09 Dion Mac

      Me too. I opened it two days ago. Finally read it while i was on the crapper.

  • James

    GhettoPCS.

  • timmyjoe42

    People still get a paper bill?

  • Dakota

    Prepaid customers, the stepchildren, don’t get bills

  • Bklynman

    People that don’t get paper bill,will get this in the mail too or not?

    • TBN27

      Yes.i did.

  • tech916

    I bet T-Mobile Employees are happy their Newly Acquired Peers, and customers …at the same time orders for bullet proof glass just shot up

  • peharri

    Next time, maybe T-Mobile can forgo sending me the letter, and just credit 37c (or whatever it costs to print and mail the letter) to my account?

  • Nick

    fax = fact
    discusd = discussed
    David, get some sleep! All this Note 2 news has you loopy!

  • disqus_WY3wIU3Rwc

    Grammar check: It also highlights the “fax” that until the deal is finalized, T-Mobile and MetroPCS stay two separate, independent companies. fax should be “facts”

  • http://www.facebook.com/people/Jamille-Browne/1184321457 Jamille Browne

    Just got this today