T-Mobile Emphasizes Service Over Speed While Waiting For LTE?

We’ve already seen and heard T-Mobile’s plans for 2012, a reinvigorated company with a “Challenger Strategy” ready to take on the world. It starts with a $4 billion network investment and the beginnings of a LTE rollout, and highlights a 1900MHz HSPA+ refarm allowing customers to use almost any unlocked HSPA+ capable phone in the world. T-Mobile will work hard to get wholesalers onto their network and will work furiously to reclaim their best customer satisfaction title.

These themes and more have been highlighted throughout the week at Mobile World Congress in Barcelona, where T-Mobile invited attending press to one-on-one meetings. T-Mobile’s spokespeople are embracing the company’s new message: T-Mobile doesn’t want to be known as just the budget carrier, but as the wireless carrier that offers the best overall experience. This statement hopes to marry T-Mobile’s lower price points along with a re-invigorated customer service department along with a new product lineup.

The takeaway message the media received this week? T-Mobile may not have the highest specs or the fastest overall speeds, but they’ll give you the most affordable devices, great customer care and be the best overall value. Cherry-picking devices is another method T-Mobile is using to fill its device lineup, notably the absence of Motorola products.

Relationships with Samsung, HTC and Nokia are part of T-Mobile’s way to “focus” the company’s handset lineup and keep from “confusing” customers with too many unknown brands. I’d hardly call Motorola an “unknown” brand in the US, but I digress.

The real question is whether or not T-Mobile’s new “philosophy” is going to win over new customers? LTE is coming, but Sprint, AT&T and Verizon will be there first. While T-Mobile has more than competitive speeds with HSPA+, they can’t market a LTE network and we have to wonder how much that will hurt them. In any case, best value, affordable devices, great customer service is T-Mobile’s message…for now.

On a side note: what is with T-Mobile’s message? Not the highest specs or the overall fastest speeds? HSPA+ is more than capable of competing with LTE in real-world conditions and with handsets like the HTC One S and HTC One X on the horizon, two phones that are more than competitive.

CNET

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  • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

    “like the HTC One S and HTC One X on the horizon”

    so did Tmo confirm the Tegra 3 packing One X?

    • http://tmonews.com David

      No, but I’ve pretty much confirmed it after digging into it today having heard about it last night.

      • http://www.facebook.com/profile.php?id=100002745374709 Brett Schulte

        Cool… I just hope they SIMPLIFY plans and SIMPLIFY pricing.  That would be  great thing for them to own, “simple prices, simple plans, no surprises”.  People HATE overage charges as much as they hate ATM fees.  ;)

        • Anonymous

          From what I have heard, that is in the works as well….. Simple and affordable… Stay tuned

        • tommy

           Oh No Not More Re-overhauling the plans! enough already.

        • Roger

          It will be easy.  The SimpleValueChoice plan will require you make 251 minutes per month of calls, unless you have over a thousand text messages, provided you pay $13 every 3 weeks, with a discount at week 47, but you pay for week 12 on the second Tuesday and do so twice, except for some Android devices in which case you must pay the ETF in advance using only dollar bills and have it refunded to you in 22 monthly installments.  It won’t be valid on leap years or in any state with an ‘A’ in its name.  Overages will require using a trigonometric graphing calculator, as will using too little data, but Thursdays are free.  Phones with a purple sticker can only be bought in stores, those with an orange sticker online, and those with both only in cruise ships.

          Actually that sounds like an improvement over the way things work at the moment …

        • Roger

          If it was as simple as $50 for unlimited everything then that would be great.  (Remember that being the gossip behind “Project Dark” a few years ago?)   

          People are using fewer voice minutes (been in decline since 2007).  Text messages are essentially free.  Note that they require a phone number, so you really want to encourage users to use text messages so they are beholden to a phone.  The moment you start training users to use IM/email/other you are making the phone irrelevant.  SMS is also far better for the network than voice calls.

          So plans are really just about data.  Instead of limits, throttles, rules and other complexities, simply say “while multiple devices are simultaneously trying to use more data than is available from a tower, then those having used the least amount of data that month will get priority, so they can finish up and get out of the way.  At all other times, everyone gets the full speed available”.  The reality for all carriers is that when a tower is saturated something has to give so give the more efficient users a little priority/reward.  It also seems fair.

          Having unlimited everything also means less customer service.  No need to call up about overages.  No need to call about junk SMS/calls if you are worried about being pushed over your plan limits.  Your monthly phone bill is completely predictable so less issues over payment.

          But of course this is too simple.

        • Every_Day_Person

          I wish the carriers would move to a scandinavian model for access. all data plans are unlimited. Instead of paying for buckets of data you insread pay for speed tiers.

      • Anonymous

        Just like UMTS/HSPA vs EVDO and HSPA+ vs LTE the avg customer only knows 3g or 4g, not which tech is better.

      • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

        thanks boss, our 2 years on Tmo is up on May so unless by SOME MIRACLE the Padfone or GS3 lands on Tmo this is my next phone… the Ghost Call issue on the LG Optimus 3D GB update is simply sucking the fun out of the 3D

        off topic david the International LG Optimus 3D has AWS 1700 so it works on Tmo 3D at 21mbps

        • Tbyrne

          And then it will be “unless by SOME MIRACLE the GS4 lands” or “unless by SOME MIRACLE the GS5 lands”, you see where I’m going with this Cee? It’s a sure bet you’re going to be threatening to leave T-Mobile no matter what’s coming around the corner.

        • Spanky

          Reread CeeGee’s post. He clearly stated that he will get the HTC One X, unless T-Mobile gets the Padfone or the GS3 (in which case, he will get one of those). Why with the blind fanboyism?

        • Tbyrne

          You’re correct. My apologies to both you & Cee. Humble pie doesn’t taste so bad after all!

        • Spanky

          Continued from last post – he mentioned absolutely NOTHING about leaving T-mobile.

        • Tbyrne

          Sorry for the stupid post below Cee. I didn’t have my dollar cup of Joe from McDonalds earlier today.

  • http://www.facebook.com/profile.php?id=100002745374709 Brett Schulte

    Don’t care.  I remember when T-Mobile got EDGE last too… I stuck it out, because on the BlackBerry there wasn’t that much surfing anyway.

  • badbob001

    Unless LTE allows for device portability between all LTE carriers, will consumers even care if TMO is late with LTE if network speeds are comparable? Let me guess, the top three carriers will petition to advertise LTE as 5G and say HSPA+ is still 4G.

    • Anonymous

      Consumers will care when all of the top thee are brainwashing us with LTE.  Not everybody of course, but I can guarantee TMO will lose more customers by not having LTE than they will gain from having HSPA+ in an “LTE world”.

  • Anonymous

    “T-Mobile may not have the highest specs or the fastest overall speeds, but they’ll give you the most affordable devices, great customer care and be the best overall value.”

    I read that as: Budget carrier.

     “confusing” customers with too many unknown brands ??  They sold Huawei but no Sony and don’t sell any Motos but the Cliq 2…

    I think AT&T and VZW customers would prefer to be “confused” with too many brands than to be restricted from brands they may like.  I would be gone if TMO sold Samsungs the way they DON’T sell Moto and Sony.

    Still, I’m a happy TMO subscriber and very excited about their new plan.

  • Steve

    Good riddance to Moto…I don’t know anyone that was happy with their Moto more than 6 months.  Something wrong in their programming department I think.

    • Anonymous

      everything is wrong in there dept. once u brand it with a “droid” label a bunch of morons buy it and dont think twice

  • Dominique

    “re-invigorated customer service”?  Customer service hasn’t changed even one single bit, except they give you a fountain drink if you got a perfect score on a customer review.  Otherwise, it’s sales, sales, and more sales.  You could be a great customer service rep but if you don’t push sales, even if you haven’t resolved the customer’s issue, then you’re admonished.  Maybe they meant re-invigorated in that they keep increasing the sales quotas.  Everything else is secondary and customer review scores hardly is just a footprint in things mentioned, just as it was before.

    • zachary sears

      I don’t know what call center you work at.  At mine there is a maniacal focus on VOC (which is the surveys people take after your calls).  They listen to every single bad score and drop the hammer on the reps who are screwing up.  The last two months T-mobile has completely changed directions when it comes to that.  But I’m a retention rep not a CS rep.

  • LoganK

    HSPA+ and LTE are roughly comparable in speed (and, as pointed out in an earlier article on here, developed by the same groups). LTE works very differently, though, meaning it is very immature when it comes to using it for anything other than data. Deutsche Telekom tried to push for LTE as the new cell network (which would include voice, allowing use of a single radio), but most of the other carriers pushed back in favor of a less mature, less capable, more buzz-wordy approach.

    So we are left with LTE as being an immature protocol, with poor modem support, and leading to poor battery life. Hurray progress?

    I know LTE will get better with time, but the reason T-Mobile had the fastest, most stable network two years ago was because they waited until the technology was mature and cheap. I really don’t see why that is such a poor approach…

  • Last

    t-mobile is last again

    • Anonymous

      tmobile maybe last but the real joke is sprint. i hate that carrier with a passion. anyone seen those joke speeds 

      • scarfacemario

        Haha so do I fixxmyhead sprints a fuk#n joke calling there 3g network 3g its 2g to me thank God I dnt have them I love Tmo :)

        • Anonymous

          same here love the fast speeds on my gs2

        • scarfacemario

          Haha just got my Gs2 last week and I really love it always getting 10mbps or more

      • ChadBroChillz

        If they are such a joke, then Why did Tmobile basically copy off their Network Vision plan? Their 3g speeds are poor, because of lack of Backhaul and EVDO rev A theoretical max is 3.1. LTE will have faster speeds than HSPA+ and they are adding Microwave/Fiber to each tower.

  • http://twitter.com/johntajacobs Johnta` Jacobs

    I’m sticking with T-Mobile because there a small business and there young.  T-Mobile has only been around for 10 years and have beaten out everyone for the 4th spot.  T-Mobile out of all the carriers may have been late but they got there and competed.  T-Mobile has changed the phone industry in the U.S, for-ever.  I could never see true competition with two large carriers and the status qou ish.

  • Anonymous

    Depending on what you want T-mobile was convenient for myself in several ways. For me, I believe the reverse is true (in regards to the title) I say speed over service. I had fantastic speeds when I got the G2X, around 10 mbps up, but then I transfered to a different college and coverage was an issue. Outdoor coverage was decent, but indoor coverage was just terrible. It was always either one bar or no signal and there really wasn’t an outside to do anything unless you want the wind blowing in your face 80% of the time. My adventure took me to Sprint where I also had sub par coverage but was getting a discount on the family plan because of my parent’s jobs. Recently,Sprint changed their discount policy and that let us out ETF free. We had previously had AT&T (before I went to college) and coverage inside of our own house was non existent. It was two years of hell and they gipped us to stay on after 14 days so we would be charged a lot to cancel. So instead of even thinking about AT&T we went for Verizon and they offered the double data promo until today I think. The service is great, LTE is fast, and the 3G network is lightning fast compared to Sprint’s. Oh yea and I have a DROID RAZR and I love it almost as much as I loved my Nexus One. I am not bashing T-Mobile, I am only saying that for my needs T-Mobile does not provide sufficient coverage but of course T-Mobile works well for many others. The only actual complaint I had about T-Mobile was their customer service right around November of 2010. They used to be helpful, but then every rep I spoke with ended up being foreign (Southeast Asia, mostly Indian) and unhelpful. I could comprehend the reps sure, but when I asked why my bill increased for no reason they told me they were sorry and would credit me. Well, six months passed and there wasn’t any credit on my bill, not even once. I called back and got a domestic rep and he promptly informed me that the reps I had spoken with had no authorization to issue a credit and that he didn’t have the power to credit me. I just dropped it there, didn’t even ask for a supervisor and ported out my numbers.

    On a side note, Dave, are you looking forward to the 1900 Mhz HSPA+ that T-Mobile will deploy? I know their HSPA+ is quite fast if not on par with AT&T (in my area). Will you stick it out with your Iphone 4 or “upgrade” to an Iphone 5 (possibly on T-Mobile) for full price?

    • tommy

       Hey HiyaBuddy you’re supposed to use WiFi on your phone in the college.

      • Anonymous

        Tommy, at my first school wifi was a disaster. It was impossible to actually load a web page. At my new school wifi is only one bar suspiciously while my laptop has full signal. Its better to use the stronger connection to improve battery life.

  • abomination

    Motorola was, I feel, giving Tmo only bits and pieces left over from high end phones that other companies said no to, (Cliq,that waterproof one, etc.).  We saw no Droid equivalent, all mid or sub mid.  I bet Tmo finally said enough and broke off that relationship.  Just a guess though.

    • Anonymous

      good i hate motorolla pure garbage devices even the high end ones.

  • Anonymous

    I bet Motorola only offered T-Mobile low end devices anyway.  GOOD  Eff em!

  • Applefan

    Does anyone know when the 1900 MHz will start to roll out?

    • WillieFDiaz

      In select markets on select towers it is already live for testing. It is not available for use by customers since majority handsets TMobile sells don’t support it yet, the ones it does or unlocked AT&T phones should work. But keep in mind the area is extremely limited with only a few sparcely placed towers at this time.

      • Jarrod

        Do you have any idea when this will become wide spread and I saw some where they would have most of there 3G coverage converted by Q3 is this true?

        • http://tmonews.com David

          That is true…the plan is to have a large portion of coverage completed by Q3.

        • Wilma Flintstone

          So does this mean that if the Gal Note has 1900mhz, it will work on Tmobile when the band starts to roll out on the towers for customer use?

        • http://www.facebook.com/superg05 Jeremy Washington

          YES AT&T PHONES WILL WORK

  • 123

    To me, Tmo saying that they don’t want to be known as the budget carrier means that they will be increasing prices or cutting services (while maintaining prices) in the future. 

  • Anonymous

    hey so does that mean anyone with an iphone 4S will suddenly see “close-to-4g-hspa+” speeds because of the new 1900mhz band?

    What does this mean for the current 2100mhz band? (I really don’t get the whole utms, hspa+, 3g distinction, if someone could explain it, that would be great, thanks)

    Also, do tmobiles current phones all support the upcoming 1700mhz LTE band? The reason I’m asking is that I don’t want to buy a phone now and have the connection be obsolete in a year.

    Would all current tmobile phones support LTE and 3g in other countries?

    Thanks!

    • Jarrod

      Canada.

    • ICanExplain

      Currently T-Mo has
      PCS Frequencies (1900)
      AWS Frequencies (1700/2100)

      On PCS they are running 2G, on AWS they are running 3G/4G

      What you will see is PCS will have both 2G and 3G/4G (initially up to HSPA+ 21) and this will make all ATT 3G/4G Phones like the Iphone work with 4G speeds.  They currently would only work on 2G speeds since there was no 3G/4G

      Finally, AWS will get LTE standardizing the use of AWS for LTE just like everyone else (but Sprint) already did/does.

      • Anonymous

         thank you!

        i just hope to buy a phone that will not be limited to one provider and may be used internationally (as in mobile internet usage) without many restrictions

      • Guest

        14.4 is all the iphone is capable of not 21

  • http://pulse.yahoo.com/_AWWIKW6MNPUHOC4OVSHWUDWAHM Fabio

    It’s time to educate consumers that they can bring their own devices to T-Mobile if it’s unlocked. Consumers should have ALWAYS had these freedoms. Now that AT&T devices will be more compatible with T-Mobile’s network, this open MANY doors for T-Mobile. If a customer wants T-Mobile service but the phone they want isn’t offered by T-Mobile, then that customer has a choice of buying that specific handset unlocked and bringing it themselves.

    That changes things and it definitely creates A LOT of competition and more choices for consumers!

  • Taron19119

    All of t-mobiles 3g and 4g hspa+ phones will work but all of the phones well lose 2g

  • NoX2o02

    I stay with t-mobile because it’s less expensive than other carriers. I admit, I often want to switch to get a cooler phone like the new Note, or an iPhone..etc.

    As per the article, it’s interesting, because I am not a fan of tmo customer service. Especially over the last year.
    I am glad they will allow unlocked phones on 1900 finally, although I wonder when and where???

    Basically a happy customer though.

  • Jon

    Yes I like this. As some have already stated we all know that T-mobile is lacking is the handset department. This LTE will allow unlocked 1900 phones to work and AT&T phones will probably go up in price even more when this happens. Ahh man this great I’m laughing at AT&T so much thanks to them we get a bit more cellular freedom to choose whatever phone we want to use in the not too distant future  (2013)

  • hyid

    Great customer service? WHen does that start? Im waiting b4 I leave Tmo for good

  • Dave Macias

    losing 2G is not such a big deal like people believe, in Japan NTT Docomo and SoftBank are terminating 2G services in favor of FOMA 3G High Speed (Docomo) and HI-Speed 3G(SoftBank). The only reason why you would keep 2G is if you don’t have 3G services or world compatibility when roaming. I see this as a good thing in refarming the 1900 PCS band for LTE/HSPA+  and although T-Mobile lacks heavily on the handset department i can see this as their strategy to get the iPhone and get customers who want to run away from Verizon,at&t and Sprint. Oh i can see myself using my new unlocked Docomo, SoftBank and Vodafone handsets in 3G.

    • Badankadank

      Who said they were loosing 2G?  This will get done right! 2G stays, 3G stays, LTE is coming. Not a bad approach!  All they’ll have to do is retune their network to allow for both 2G and 3G on their PCS spectrum.  Considering they’ve had customers upgrade to 3G, their 2G is now not as busy so they can retune and free up bandwidth to allow for 3G services on their PCS spectrum.  

  • Frigadroid

    This is what I like to hear. Finally we can move past the blame the I phone and the denial stage.
    Next step is eat humble pie. Time for Mr. Humm to hit the airwaves like sprint did with Hess. It should be their biggest ever add campaign to repair the image and tell america that THEY ARE NOT PART of at&fee & have learned from their mistakes. He should apologize for dropping the ball then explain simply how they are preparing the network so you can bring your choice of phones. If they can have it ready to air before ncaa championship it would be a prime time to target their demographic market.
    America loves a comeback story especially when its an underdog, but first you have to admit you did wrong. David Letterman was quickly forgiven for his indiscretions because he was honest and took the blame right from the start. Guys like Tiger and Lebron are still suffering image problems because they failed to admit any wrong doing at the start. In business I learned a trick if you eat humble pie and chastise yourself first, then the other guy doesn’t get a chance to do it for you. Best of luck Tmobile now that you found your way :-)

    • Tbyrne

      Great comment Frig. Nailed it!

      • Frigadroid

        Thanks T :-)

    • BigMixxx

      Humm…just…does…not…speak…english….very….well….

      You hit the nail on the head with this one.  It may have started last year when they said, we don’t have an iPhone.  It’s time to move forward and make a little money….

      • Frigadroid

        Thanks Mr. Mixxx. I haven’t heard mister Humm speak but if his english is so broken he can simply & sincerely apologize for that too :-) His accountability and sincerity without going over the top would be what the viewers should judge him on.

    • Vim

      I disagree.  Talk is cheap and actions speak louder than words.  A formal apology would just make T-Mobile look pathetic to those who weren’t already aware (most people) of T-Mobile’s problems.  I don’t need or want a formal apology.  I’ll be happy as long as T-Mobile’s management makes the changes that are needed.

      • Tbyrne

        No Vim, people are generally more forgiving when there’s an apology that comes after a goof up is made. T-Mobile has made mistakes. No doubt about it. But when they admit them and let customers know they’ll be making the necessary corrections, it gives a sign that they’re sincere. Right?
        I

      • Frigadroid

        Well we both can agree that talk is cheap that’s exactly why tmobile should be talking more, because it is within the budget. If they all ready make a script for employees it won’t cost any extra to add some extra apologies.

  • Guest

    Well of course they do. What else is their to do while we wait and try to catch up with everyone else!

  • Taron19119

    This is what t-mobile needs to do go and ask the people what spcs they want in a phone and make that phone and it will sale

  • guest

    Tmobile is having on after hour sale on their website tonight.  All phones are free or heavily discounted

    • Vim

      The free Lumia 710 sale (for new lines) has been extended into tomorrow, while the
      Sidekick is free tonight until midnight Pacific time.  The Galaxy S2 is
      $99/w rebate.  That said, most phones aren’t free, and many aren’t on
      sale (eg. Amaze 4G).

  • Samoncrieff

    Just picked up two SGS2 for 99.99 after rebate.  I waited a long time for the right deal and today made the jump from VZW.

    • JBLmobileG1

      You will enjoy Tmobile. Back in 2004 after 4 years with Verizon I made the switch and have been a happy Tmobile customer ever since.

  • GinaDee

    Americans like to hear what they use is bigger, better and faster when it comes to broadband.  

    Time and time again the US market has proved that being the cheap “good value,” wireless carrier is unattractive.  

    $4 billion is not enough for wireless provider operating a national network here in the USA.  Verizon and AT&T spend over $20 billion per year each on their network.  There is no way T-Mobile can catch up much less build a network that people really want to use.  

    Historically T-Mobile has attracted the budget crowd and/or credit challenged.  That business model is unsustainable when competing against the big guns and the smaller guys at the same time.  They need to differentiate themselves but need a lot of funding to do this.  If DT doesn’t’ want to then they should IPO T-Mobile USA to investors who will invest the needed CAPEX. 

    There is no excuse for areas that remain GPRS only in 2012.  The really sad part is that in T-Mobile’s last financial announcement last week they only plan to upgrade 37,000 of their 50,000 plus cell sites with faster speeds and backhaul.  That means many rural GPRS/EDGE areas will remain as such for the foreseeable future.  That’s embarrassing but T-Mobile management are happy with mediocrity which equates to net losses each quarter instead of net gains. 

    • TrevorMadden

      I’d be happy to see even 3G on any part of I-10 even that isn’t near a big city…everyone else has had it for a long time.
      Btw, their claim about the entire network being at least GPRS isn’t even true. How sad can you get? I was on a road north of Dothan, AL and I had signal for several miles…but not a hint of data. Texts went fine, but not a bit of data.

      • Katherinemunoz99

        Even in California we have tons of GPRS and even areas of GSM only.  I-15 northbound in many areas has been GSM/GPRS only since the PacBell wireless days of the late 1990′s.  How T-Mobile could ignore a major route for Southern California motorists going to Las Vegas for this long baffles me?

        If you use your phone for data and work email and have to travel in areas with such poor data services watch out.  Many times even the EDGE network is useless for polling.  

    • watbetchh

       The said they plan on upgrading the exisiting 37K cell sites with new antennas that improve coverage and make the transition to LTE seemless. They wont go and upgrade the rest with LTE equipment when they probably dont evem have HSPA equipment to start…

      Verizon and AT&T don’t spend 20 billion on their wireless network, they spend that total on their wireless and wireline network – get it right.

      T-Mobile is currently expanding HSPA coverage and moving into more rural areas. The old radios and antennas need to go somewhere…

      • Juncho

        Just wanted to add something. You get what you paid for. I just made the switch to Verizon after a very frusturatiing throttling expierence with T-Mobile over the last year. I enjoy 4G LTE in little bit Liberty, Texas. I go anywhere on I-10 from Houston to Beaumont,TX and I average about 7-12 mbps. So if you really want a good quality network with the best service at the stores, I would recommend everyone on this thread to make the switch. Thank you

        • Kalel

           And how much do you pay for those speeds?  You gripe about throttling but at $20 for 2GB and $30 for 5GB that is very cheap.  Verizon you pay $30 for 2GB and $50 for 5GB, not even counting that they charge you $10 per GB you go over.  Great you don’t get throttled but you get raped in the monthly costs and overages.  T-mobile could go with no throttling too and charge $10 per GB but you’d have so many people upset that their bill went up by $40 just from using 6GB on a 2GB plan. 

    • Makoute

      Funny enough, faster broadband are found elsewhere in the world.

  • Michael

    lol ginadee you are uneducated in the cellular world.  AT&T spend $20 billion on what?  3G?  AT&T is no where near a full deployment of LTE and their 3G speeds rival Verizon’s piss poor EVDO.  ATT and Verizon had no option but to update their networks and dump all of their money into their network. T-Mobile has been running HSPA+ 42 (thats 42mbps) for 18 months.  Do you think att is going to have LTE everywhere when they currently do not have 3g in half of the US?  Do get me started about Verizon…. they still have areas that don’t even have data coverage.  What I want you to do is go to google and type in deutsche telekom (and yes telekom is spelled with a k in german) and read up.  More LAN line customer then Verizon or ATT, more wireless customers then ATT and Verizon.  T-Mobile is an International Brand in 12 different countries…..  Bigger, Better, and Faster, 42mbps…. have you tested LTE from the orage cyclopes or hellrising less than 30mbps.  I already know you read the recent financial’s and you know t-mobile profits 5-6 billion a year (20 billion in operating revenue).  I am sure having 34 million customers in the US and profiting 5-6 billion a year is much less embarrassing then you think. Apparently you need schooling on 4G also….. its the 4 Generation of technology used by a carrier.  Ill say it slow… GPRS (1G)……EDGE (2G) 100kbps as fast as sprints 3g lol…..HSPA 7.2mbps (3G  (Same Tech as AT&T)…. HSPA+ Dual Carrier (MultiFlow) 42mbps (4G).  Sad thing is that HSPA+ advanced will reach speeds of 670mbps…..  LTE theoretical speed is 1gigabit per second making it a 5th generation technology.  One last thing…. what happens to your beloved iphone or android phone when you leave Verizon or AT&T’s LTE footprint?  Oh yeah your speed drops from 30mbps to nearly 1mbps on verizon and maybe 2-3mbps on AT&T.  Weird becaue with T-Mobiles refarm when you leave and LTE 72mbps area you drop back to HSPA+42…. That 42mbps not 1-3 mbps like your beloved att and verizon…..have you checked their pricing after knowing all of this?  Better look again, did someone say rip off?  Especially Verizon, EVDO really?  that was a joke since day one.

    • ChadBroChillz

      Please tell me you did not call LTE-A 5G technology.  All I can do is Facepalm.  

      one of the requirements to be considered 4g is to be able to have speeds of 100mbps while user is traveling at high speeds( ie in a car or train) and having speeds of 1gbps when user is stationary.

      Of course the ITU cracks under pressure and included HSPA+ as 4G even though at its highest(Long Term HSPA+ evolution), it does not meet the requirements. 

      Also their is no such thing as 5G. the ITU has not created standards/requirements for it.

      sidenote: the Iphone is HSPA+ enabled, and does not have LTE. Also att has a 21mbps HSPA+ network in certain markets.

      And Dual Carrier is not the same as multiflow. Multiflow was created by nokia siemens, and will not be available until mid 2013.  It allows users at the edge of a Cell site’s coverage to connect to another overlapping tower to increase speeds.

      • LoganK

        They did not call it 5G. They were pointing out that the networks were so eager to label HSPA+/WiMax “4G” that they kind of didn’t leave a fancy new term for LTE. Of course, LTE (even expanded) sounds pretty cool…

    • GinaDee

      Mike you talk like someone who reads an user manual backwards.  You have to think like a consumer not a LTE whitepaper.

      I don’t care what DT does and apparently they don’t care much about their US subsidiary T-Mobile USA.  BTW I never mentioned the spelling of DT but thanks for brining up the obvious.  Doesn’t it feel great that your employer tried to sell you @zz:twitter out a few months back but suddenly wants you to think they are “committed,” to your future?  Yeah me too! 

      T-Mobile USA is so far behind it’s not even funny.  42 Mbps speeds are theoretical and with so few backhaul lines connecting to their sites many users experience sub 500 Kbps despite their phones FauxG moniker.  I live in the 2nd largest wireless market in the US and we’ve had T-Mobile 3G since 2008.  Anything over 1 Mbps is few and far in-between even with full signal and don’t get me started on how many times a day my phone drops down to EDGE or GPRS for no reason.  

      I’ve worked in this industry for 20 years and manage thousands of wireless lines including several hundred T-Mobile ones.  Yes I know what I’m talking about.  Anyone who claims that Verizon’s network is “a joke,” is clearly delusional and needs to step out of the T-Mobile mall kiosk for a breath of fresh air.  

  • http://twitter.com/jays_on Jason Pinkston

    “T-Mobile doesn’t want to be known as just the budget carrier, but as
    the wireless carrier that offers the best overall experience.”
    That sums up my perspective with the announcements of late.

  • Cashman

    I think T-Mobile is suffering from an identity crisis, they’re stuck in some weird middle ground and really don’t know who or what they want to be. You don’t want to be known as the budget carrier, but all the phones you choose to carry make you the budget company. They don’t want to have the highest specs or fastest overall speeds, but want to deploy LTE. Am I the only 1 confused by their mixed signals?

  • Acve

    T mobile needs the iPhone.

    • baopham

      not for 15.5 billion, no they don’t.  if you want to use an iphone buy it for 700 and then use it on the network 

  • ingram1225

    Im still sporting my Motorola Defy although im searching for an upgrade. Wondering where the Motorola Mobile (owned by Google) love is. 

    Also, Tmobile just increased my bill by $20 after paying the same price for years. That’s not going to win people over.  

    • baopham

      moto has been horrible on t-mobile, ask any cliq or cliqxt owner.  even your defy never got 2.3 I think?  why would you want to partner with such a rediculous company?

      • ingram1225

        yea… I was a cliqXT owner (first android phone) and my wife was a cliq owner… which she just got rid of for the HTC Slide 4g. I’m looking at the HTC Amaze… but I really love Motorola build quality. That’s what sells a phone to me. 

        • baopham

          HTC build quality is very good these days – they are way beyond the Dash.  Moto build quality is topnotch but if you’re not gonna support a product with bugfixes and updates – you should just not be in business.  The one S should have excellent build quality.   

  • http://twitter.com/MatthewRMcCaleb Matthew McCaleb

    Companies stuck trying to get speeds that aren’t even necessary in the slightest sense…..

  • Jordan Williams

    The only problem I see with the Amaze is the lack of developer support. It’s not the phone you get if you want to root. Not yet, anyway.

    Fantastic camera, good speed, overall really good phone. I like it,and it’s a good successor to my G2, much as I will miss it.

    • Ace

      its capable of root for the past 6 months, the security lock is the concern. s-on is the problem, but the the sister phone the sensation, has gotten the option for s off, and the amaze is only days from the reverse engineering to S off and full development without harming the phone.