T-Mobile To Lose 1.2 Million Postpaid Customers In 2011?

Oh those silly analysts are back in action with a Bloomberg report discussing the possibility that T-Mobile could lose as many as 1.2 million postpaid customer contracts during 2011. That number is  over three times higher than the 390,000 subscribers T-Mobile lost in 2010. Amidst AT&T’s takeover battle with the Justice Department, T-Mobile would end the year with 33.5 million total customers with 25.2 million of them on contract.

Sanford C Bernstein & Co analyst Craig Moffett says that T-Mobile’s losses are partially due to the company’s unwillingness to get more aggressive with price cuts. Moffett believes that while T-Mobile has used price cuts in the past to attract customers a similar move today could be used by the Justice Department as showing T-Mobile helping to “suppress” prices for consumers.

“Cutting prices at this point would be very difficult because the DOJ has said their strategic importance stems from their role as a price cutter,” said Moffett.

In past years T-Mobile has offered promotional plans like the $39.99 1000 minutes rate plan or every phone free with contract in an effort to attract customers but faces an uphill battle today.

“T-Mobile is already in a difficult spot from a consumer perspective,” Entner said in an interview. “People will ask themselves, ‘Am I really going to sign a two-year contract with a company that may be on life support if the deal doesn’t go through?’”

The lone bright area where T-Mobile is gaining customers is on the prepaid side although prepaid customers remain less profitable than contract customers. Moreover, T-Mobile is unlikely to attract significant numbers of prepaid customers in order to boost the total number of subscribers.

T-Mobile continues to pour money into marketing with $115 million spent in the first quarter against the $111 million spent in the first quarter of 201. In the same period AT&T spent significantly more on marketing even while decreasing their own spending on wireless ads from $468 million to $356 million.

The fact of the matter is that T-Mobile remains “hand-tied” when it comes to pricing in order to not create a price gap between them and their largest competitors.

“They’re a bit hand-tied on pricing because they need to show the DOJ that the pricing gap isn’t that big,” Michael Cote of Cote Collaborative Inc. said in an interview.

The fact of the matter is that T-Mobile does seem to be in-between a rock and a hard place with efforts to keep the “business as usual” motto going all the while not making any drastic business decisions that could adversely affect their AT&T takeover. As has been the case this whole time we continue to wait and see what, if any deals AT&T can strike to try and push this through while the Department of Justice will continue to push its case forward. All of this will go on while we await  for the FCC to render it’s own decision.

Bloomberg

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  • Aaa

    Haha. To all those people not believing me that t-mobile is losing money and won’t be alive very long if ATT doesn’t take over. We need the iphone!

    • JT

      The iphone won’t save t-mobile.  T-mobile needs desperately to advertise their current lineup of phones.  They offer some of the best phones on the market along with the lowest prices.  Unfortunately many potential customers don’t know that.  If they don’t change their marketing strategy that could kill them

      • Aa

        It already has. For years now tmobile has sucked at marketing. The only phone they did will marketing was the hd2 and that was to combat an iphone release. Months later everyone hates “htc” as if they had anything to do with windows mobile sucking ass. Notice verizon taking over droid land with there marketing despite tmobile being first to offer

        • Aaronhollen

          I love my HD2, well that is I love it now that I have Gingerbread on it. 

    • Tmobile_Fan77

      Please go to Apple, that is, ATT…do not stop at GO!

  • Anonymous

    T-Mobile not getting the iPhone might have sealed its demise.

    • T-Mobile doesn’t deserve the iPhone. Terrible coverage, crappy speeds and the prices are horrible, compared to what you’re really getting.

      • Anonymous

        What a marroon!

      • Aaron Tant

        Sounds like you are describing AT&T, to me.  Bloated rates, slow data speeds, highest percentage of dropped calls… yep, AT&T.

      • TMOFTW

        I guess you think Sprint deserves the iPhone too with their slow 3g & charging an extra $10 for slow 3g on the iPhone. I love T-Mobile & love the quality of service they offer @ the price I pay. On my G2x I’m constantly reaching 7-10 Mbps at my house and 2-4 Mbps at work & around where I’m at. I wouldn’t call that slow.

      • TMOFTW

        I guess you think Sprint deserves the iPhone too with their slow 3g & charging an extra $10 for slow 3g on the iPhone. I love T-Mobile & love the quality of service they offer @ the price I pay. On my G2x I’m constantly reaching 7-10 Mbps at my house and 2-4 Mbps at work & around where I’m at. I wouldn’t call that slow.

      • I don’t think T-Mobile really needs the iPhone.  They have distinguished themselves as a pro-Android carrier.  True that T-Mobile will always be carrier number 4 without the iPhone but T-Mobile can compete on price.  I like the convenience of a smart phone just not the ridiculous cost from the other 3 carriers.  T-Mobile’s smart phone plans are very competitive, even with Boost and Virgin Mobile.  

    • Boogsephine

      +1. T-Mobile not getting the iPhone kind of correlates to Steve Jobs leaving Apple in the late 80’s. When Jobs came back, he didn’t start something entirely new up but brought innovations to the company.

      T-Mobile is trying to bring out new products and services rather than innovating what they already have. In most of the large cities across the country, the coverage for T-Mobile is excellent and the speeds are top notch.

      T-Mobile not getting the iPhone really did seal its demise. Apple is always going to have people that stand by the iPhone (and I can see why). I’ve been using an unlocked iPhone on T-Mobile’s network for quite some time. Obviously the internet isn’t anywhere near what it would be if I used one of their 4G devices (which I have one of those as well), but the stability of the phone and operating system alone keep me with that device.

      Not getting the iPhone is similar to a bait and switch. T-Mobile will say there are devices that ‘compete’ or ‘are par’ with the iPhone but that isn’t going to convince someone to jump from the Apple iPhone bandwagon to another device.  Kind of like going in to buy a Rolls Royce and the salesman trying to convince you into a Hyundai.. just doesn’t happen. That person is going to drop that salesman and move to the next.

  • Anonymous

    T-Mobile not getting the iPhone might have sealed its demise.

  • Nearmsp

    This article was written before the release of the iPhone 4S. I think T-mobile has got a year’s lease due to the yawn update from Apple. In addition, SGSII launch may to some extent prop up T-mobile. On the other hand more astute T-mobile users may yet wait and see  how the Apple 4S performs on Sprint. In any case, T-mobile is out of critical care and is out of immediate hemorrhaging. 

  • Nearmsp

    This article was written before the release of the iPhone 4S. I think T-mobile has got a year’s lease due to the yawn update from Apple. In addition, SGSII launch may to some extent prop up T-mobile. On the other hand more astute T-mobile users may yet wait and see  how the Apple 4S performs on Sprint. In any case, T-mobile is out of critical care and is out of immediate hemorrhaging. 

  • Jjay Swan

    Small typo david “201” instead of 2010.

  • Willy

    I’ve been a T-Mobile subscriber for over five years.  I feel they have the best plans for my needs.  However, I will strongly consider jumping ship to either Verizon or Sprint, IF the buy-out by AT&T is approved.

    I was an AT&TCingular subscriber on a corporate plan before switching over.  I’m still on a corporate plan.  My contract expires in 12/2012, so anything could happen before then.  Perhaps some big shot investor(s) will step in and save T-Mobile.  I can dream, right? ;-)

    • Unfortunately, I will probably have to give up my smart phone should the merger be approved by the courts.  T-Mobile makes owning a smart phone with a generous amount of data at 5GB affordable.  If the merger goes through, I will be back to a feature phone.  By choice (not credit), I am on a Monthly 4G plan.  I’ll bet AT&T will scrap those plans.

  • Richard

    My 5 lines will be a part of the 1.2 million

  • Bluechrism

    One thing never mentioned in these things is to what extent the prospect of AT&T taking over is reducing renewals, and increasing reluctance to sign on to contracts (perhaps a reason why pre-paid is growing – people like t-mo but don’t want to get into a 2 year deal with uncertainty over the merger). Or conversely, if there are any extra people signing up specifically because they hoping to keep Low rates on AT&T’s network in future.

  • Coffeeman

    It is T-Mobile’s customers and employees…the last people under T-Mobile’s consideration…who lose. The top management and shareholders continue to hold out hope that the obvious anti-trust considerations can be overcome by ATT’s buying votes. It is unfortunately ironic that by the time the dust settles, T-Mobile will be worth far less than if they had never started down the ATT path. T-Mobile will be sold, and at a reasonable price for the buyer (Apple?) and a loss for the shareholders.

  • ColdFeet

    I dont think it has anything to do with the amount of money people will save. If I can save $10, $15,or $20 on my various bills, then I’m going to do it. But there are certain things people will pay more for. If T-Mobile is cheaper but doesn’t work half the time, is it worth it? Of course not.

    And people want cool phones. AT&T is known for the iPhone, Verizon has the Droids, Sprint has those cool Evo phones (and unlimited data). WTF does T-Mobile have? According to their marketing, nothing, really. All they advertise is that they’re cheaper and it’s obvious that people really don’t care about who’s cheaper.

    • Bojan Gutic

      EXACTLY. Even though I’m supposed to have “Excellent” reception on the TCU campus, the second I go inside a building, I can’t send texts or make calls. 

      What’s T-Mobile’s flagship phone? A watered down Samsung Galaxy S II, built to take advantage of the network that doesn’t exist for me.

      • Anonymous

        In what way is the Hercules a “watered down” Galaxy SII? It is the same phone with a bigger screen and faster processor. Not to mention the Sensation as well as the Amaze coming out in a few days. They HAVE great phones they just don’t advertise them for some stupid reason!

        • Bojan Gutic

          It’s clear from every benchmark score I’ve seen that the processor and GPU are both slower than the Exynos: http://www.tmonews.com/2011/10/samsung-galaxy-s-ii-gets-benchmarked-again/
          Furthermore, this is going to make custom ROMs a pain in the ass, because devs will have to rely on T-Mo specific SGS II code, rather than international code working.

      • Anonymous

        In what way is the Hercules a “watered down” Galaxy SII? It is the same phone with a bigger screen and faster processor. Not to mention the Sensation as well as the Amaze coming out in a few days. They HAVE great phones they just don’t advertise them for some stupid reason!

      • Irun4fun7209

        Watered Down? It is better than the other companies Samsun Galaxy SII!

        • Bojan Gutic

          Nope. If you look at Benchmark results, you’ll notice a slower CPU and GPU.

          Not to mention porting custom roms from the other SGS2s is going to be a pain, because of the different processor. =/

    • Boogsephine

      Agreed. T-Mobile is losing the battle because they can’t keep up with the competitors when it comes to the new devices coming out. I work for the company and absolutely hate seeing that my company won’t invest the money in the devices to bring in a larger market share.

      A year ago it was almost easier to sell our service since we were able to move on the price of the device and we actually had ‘Unlimited 4G web’ at that time. Since then, we’ve dropped the prices down with the Value Plans but tiered the web, charge full invoice for the phone (allowing customers to break up the payment over 20 months which brings the bill back up to the regular pricing), and taking a completely different road as far as the company’s objective goes.

      Like the article states, we do sell a ton of the prepaid plans since you honestly can’t beat it. $53.88 after tax here in North Carolina for unlimited talk, text, and 100MB of 4G web and unlimited throttled speed after that cap is hit. If I’m let go, quit, or something else happens; there is no doubt in my mind I’ll be going to the prepaid. I would never go into contract with a company that isn’t offering any of the new devices or plans that actually benefit me for my daily cellular phone needs.

      • I think they are losing the battle because of the fear, uncertainty, and doubt surrounding the merger.  Nobody wants to buy an expensive phone on T-Mobile only for it to be a brick 6 months later.

      • SJ

        I may do the prepaid as a temporary stop gap until I decide what to do and where to go ….If I can use my current phone, then Ill do it.   I would definitely look at prepaid if I were buying a new Android especially as the smaller companies seem to be slowly getting better quality phones.  But Im not a heavy user

    • In a poor economy, that is a really stupid move on most people’s parts. T-Mobile’s phones may not have the “cool” factor but they are very good smart phones that are feature rich.  The bottom lines should be money savings.

      • SJ

        But if its just money, then why not go for a $50 no contract unlimited plan with an Android? Tmobile isn’t winning on price either.

    • booooo

      T-mobile has the MyTouch! Great if you are 13 years old =P

    • booooo

      T-mobile has the MyTouch! Great if you are 13 years old =P

    • SJ

      You’re right; they need some better marketing….But they can’t compete on price because people are bombarded with ads that say $50 unlimited…so compared to that, Tmobile looks expensive.  The avg customer isn’t a tech expert and doesnt know the difference between all the phones or speed and networks.  They see an Android for $50/month or one for $80/month.  People also perceive ATT and Verizon to have better networks and thus charge more; whether thats true or not is really irrelevant as that is the perception out there.  You’re right what does Tmobile stand for?  ITs in no mans land and then you add the merger uncertainty and people are scared off.  They are not promoting their plans well either.  And then they have a  sale last month and don’t communicate that; if not for this site, I wouldn’t have even know about it.  And they advertise a 49.99 plan in bold type but then you realize thats not for individuals, you have to go to a store (which not everyone has access to)  and you have to pay for your phone upfront.  Many people feel if they’re going to do that , they might as well go for a no-contract plan.  The whole purpose in peoples minds of a contract is to get the free phone

  • Anonymous

    If this buy out is refused I would bet 90% of those old customers and many many many new customers would be signing up. The only reason for this loss of customers is due to the potential takeover. What does anyone expect, people get very nervous when the word buyout or takeover is used every day about a company they are using no matter how good it is. I for one bought a new contract with Verizon before the data plans were reduced but I am a loyal T-Mobile customer and will stay to the end or the beginning of throwing AT&T’s ass out of our doorstep. I will never give up on T-Mobile, I love their service and their plans. I remain a very loyal customer.

    • SJ

      No guarantees that Verizon and ATT will keep grandfathering the unlimited data; they don’t have to.  We’ll see what Sprint does.  Their website has some fine print that says the everything data plan promo ends Oct 30 so I don’t know what that means  – or if it’s just to try to scare people into buying now – esp with the iPhone hype.

  • Willy

    I wonder if my T-Mobile-branded myTouch 4G would be worth anything as an artifactsouvenir upon the buy-out. ;-)

  • Wilma Flintstone

    Ok Thats it!!!  I’m Leaving Tmobile!!!  This is getting Ridiculous.  I’m going to Powertel or Voice Stream.  Oh Wait…  LOL!!!!

  • Kajkandler

    Gee, what do they mean? T-Mobile did make drastic changes to its prices, by reversing to a contract only post-paid model even for customers that bring their own phone (or pay for it outright).

  • Kristin

    Ok let’s think about it…I could go to ATT or even Sprint and get an iPhone4 for $99 I could get a myTouch 4G at T-mobile for $99….What about my other 3 lines? I guess I could get them a FREE iphone3Gs at AT&T or I could pay $29.99 and get them a Samgung Exhibit at T-mobile? Looks like I’ll be part of that 1.2 million, 4 lines porting from T-mobile to At&t today. Sorrry T-Mobile it’s been a really nice ride but I see you could care less so I’m moving on

  • Anonymous

    it all boils down to marketing…..tmobile has the devices, plans, data network (for some) to be successful. what tmo lacks is marketing power. they need to start attacking other carriers in ads……sprint charges an extra $10/mo if u use a smartphone regardless if its wimax capable or not!!!! and sprints 4g is much slower than tmos!!!! tmo should speak to that in ads. they went after atts pathetic 3g network in those series of carly ads…..i want to see ads like that again……stick it to em tmobile!

    • booooo

      Actually, like it or not, they needed the iphone. Being the only carrier to not offer it is the death of the company. Watch Sprint over the next few months. We are going to be left behind very, very quickly.

      • Anonymous

        the iphone would def benefit tmobile. im a huge supporter of tmo getting the iphone, but look what vzws “droid does” campaign did for android…..vzw single handedly brought android into the mainstream thru marketing……tmos situation is proof that just bc u offer the best value, that doesnt mean ppl will flock to you. u have to get the word out and show/tell potential customers why they should come to u. vzws droid campaign told us what the iphone cant do and what android phones could.

  • Anonymous

    it all boils down to marketing…..tmobile has the devices, plans, data network (for some) to be successful. what tmo lacks is marketing power. they need to start attacking other carriers in ads……sprint charges an extra $10/mo if u use a smartphone regardless if its wimax capable or not!!!! and sprints 4g is much slower than tmos!!!! tmo should speak to that in ads. they went after atts pathetic 3g network in those series of carly ads…..i want to see ads like that again……stick it to em tmobile!

  • FedUpConsumer

    I hate to beat the dead horse but reception is well below acceptable.There is no reception at my apartment, parents home, and at various location around town. While the price point is great as well as the customer service, having a smartphone that has reception 2/3 times is unacceptable for a mere 15-20 more a month I am switching to another service provider. Do not get me started on “WiFi calling” its a bigger joke than the mytouch line.

    • Caliborn1

      Totally agree with fedupconsumer.  It comes down to coverage. Many people still have flip phones but I want a good smartphone like the iphone(I have the mytouch 4g).  And you want good (3g or 4g) data coverage for it to reach its potential and TMO does not deliver except in and near major metro areas.  ATT delivers it outside of the big cities, proven by ATT family and friends that I hang with all over the state of NJ, PA, and NY.  Pretty simple to understand as Steve Jobs might have suggested.

    • Plympton

      Like they say about houses – location, location, location!

      I couldn’t get calls or data in my neighborhood with AT&T, but at a freakin’ campground on BFE Mt. Hood I could get DSL speeds.

      T-Mobile is 4-bars inside my house even, and 8MB download speeds on a 4G phone.  I’m in my neighborhood 90% of the time, since I work from home, so, easy call for me.

      I’m probably next door to a tower or something, though.  :-)

    • Plympton

      Like they say about houses – location, location, location!

      I couldn’t get calls or data in my neighborhood with AT&T, but at a freakin’ campground on BFE Mt. Hood I could get DSL speeds.

      T-Mobile is 4-bars inside my house even, and 8MB download speeds on a 4G phone.  I’m in my neighborhood 90% of the time, since I work from home, so, easy call for me.

      I’m probably next door to a tower or something, though.  :-)

  • FedUpConsumer

    I hate to beat the dead horse but reception is well below acceptable.There is no reception at my apartment, parents home, and at various location around town. While the price point is great as well as the customer service, having a smartphone that has reception 2/3 times is unacceptable for a mere 15-20 more a month I am switching to another service provider. Do not get me started on “WiFi calling” its a bigger joke than the mytouch line.

  • Aaron Tant

    Seeing the complaints/comments below furthers the point that people don’t seem to care about the cost of a plan, just the cost of a phone.  Even though the plan saves them on the cost of the phone throughout the contract, they’d rather get a free 3G IPhone (Kristin) and pay more each month for the “free” phone.  So, 1. T-Mobile needs to advertise more about the Value Plan to educate the masses about how much they overpay for the plan elsewhere and seriously advertise the phones they currently have to show that they carry premier phones.

  • Let’s just get this over with so I can get my easy out and switch to Sprint for the iPhone 5.

    • booooo

      amen brother. I’m so sick of T-mobile it hurts.

    • We’ll probably switch to Sprint too, especially as they just announced/confirmed they’re going to be 100% LTE by 2012. I have to say I love the fact US carriers are finally all switching over to the GSM family of standards (LTE is merely the latest.) Now if they can keep to GSM’s spirit of openness…

  • The cost of a plan is perhaps more important than the cost of the phone. The cost of the phone is a one time cash layout whereas you pay for the plan montly.

    • SJ

      AMEN!  Thats why I find it strange when I read all these articles about the cost of the iPhone itself.  Its not a 199 p hone that people are afraid of; its the cost of the monthly plans with Att, Verizon vs the $50-60 unlimited plans that people are seeing out there with Virgin, Boost, MetroPCS, StraightTalk etc.  And a lot of people are not liking the contract system anymore…Not only does technology change a lot in 2 years but people’s lives change a lot.  People move and then get stuck with a service they cannot use

  • Anonymous

    I’m one of those leaving — I did so on Monday.  I left (for Verizon) because there are places I go out West — rural places — that T-Mobile doesn’t cover or roam but Verizon does cover.  It doesn’t matter to me how good T-Mo’s prices are or how good their phone choices are or how good their plans are if I can’t get a signal.  This may not be an issue in the well-covered eastern half of the USA or densely populated areas of the West, but it’s an issue in the RURAL West.
    I know a couple out here (Oregon): He is on T-Mobile and She is on Verizon.  He reports that there are numerous times where He has no signal and She does.
    I was driving down US395 in eastern California and planned to visit a friend who lived in a small town.  I’d never been to his house and didn’t know his address, but I had his phone number.  So, I arrive in the area:  No signal on my T-Mobile phone…I have to drive 40 miles out of town before I can get a signal and call him to find out where he lives, then drive back 40 miles.  Not acceptable.
    I guess I could just plan to spend all my time in metropolitan areas or along heavily traveled interstate freeways or move to the East…but I don’t want to.  So, I have to leave T-Mobile.

    • Anonymous

      Sprint, Verizon and AT&T don’t have 100% coverage either.

      • Anonymous

        Yep.  And I don’t require 100% coverage, just non-sucky coverage.
        A carrier can offer much less than 100% and still have MUCH better coverage than T-Mobile — check the maps — it’s a night-and-day difference between Verizon and T-Mobile coverage in the rural West.
        And aside from what the maps show I’ve experienced it directly myself:  I had no bars coverage while a Verizon person standing next to me has 4 bars.  People who’ve never been outside of a city — west of the Mississippi — or away from an Interstate freeway are probably unaware of how it is in the western hinterlands.

        • Anonymous

          I check the maps quite often.

          Especially for example with AT&T when the the phone can’t get a signal in areas where their maps show FULL coverage. Very annoying.

        • Anonymous

          Yeah…but, I’m not switching to ATT — their coverage isn’t as good as Verizon, either.  I have friends on ATT who have had the same experience as I’ve had on T-Mo:  Their ATT phone has no signal while a Verizon user standing next to them is talking on their phone.
          Also, if you’re on ATT then you really don’t know how bad T-Mobile’s coverage is, do you?
          As I said before, I’m not relying on just the maps to make this comparison, I have direct experience myself and the experience of reliable friends to confirm the difference between carriers’ coverage.

    • StrongArm

      You’re dumb for not using a payphone instead of driving 40 miles to get a signal. That’s about the most stupid thing I’ve heard today. When you cancel your Verizon, sprint, and Att plans bc they don’t work where your country friends work, may I suggest you try a global satelite phone? Iridium should provide you with the random yet complete coverage you demand. Please just don’t expect it work 30 feet underground in a iron underground bunker – I doubt the signal will be that strong.

      • Anonymous

        Small towns don’t have pay phones anymore.
        I’ve already tested Verizon coverage in areas I travel where there is no T-Mobile coverage — they have Verizon coverage.
        But thanks anyway for your suggestions.

        • StrongArm

          Okay, maybe your not making up the fact that small towns don’t have pay phone – let’s asse it’s not hogwash. I’ve been to little unpeopled people are generally nicer than city folk. I’m pretty sure if you asked a local merchant if they knew of a public phone and they confirmed that small towns don’t have public phones, I’m pretty sure if you just mentioned your predicament they would offer to let you use their phone. Come on, you drove 40 miles? Really? Okay, that’s not the smartest move. Look your story just sounds a bit absurd. I’m sure you’ll find a situation where your Verizon phone won’t work and your going to switch phone providers bc of that. That’s just how silly your story sound when you juxtapose the driving 40 miles with a reasonable story about t-mobiles service not being ubiquitous.

        • Anonymous

          OK, I’ll let you know when I switch form Verizon.  Thanks for caring.

      • Anonymous

        Small towns don’t have pay phones anymore.
        I’ve already tested Verizon coverage in areas I travel where there is no T-Mobile coverage — they have Verizon coverage.
        But thanks anyway for your suggestions.

    • 123

      Wow. That is pretty stupid. It’s people like you who make Americans look bad.

    • Kerry

      We live in Oregon and that’s part of why my wife and I switched from TMO; coverage.  As we have become more active and going to new places we seem to run into more and more places without cell coverage.  Your phone will try to connect via AT&T but not all areas allow roaming (I’d be happy if it did, just for emergencies).  We now have Verizon and yes coverage isn’t 100%, its leaps and bounds better than what we had.

      I was on a motorcycle trip starting in Roseburg and we rode into N. CA.  My friend on Verizon had coverage, and I had to borrow his phone to make calls.  We have had several times where my step son on his Verizon phone had coverage and my wife and I didn’t.  I could care less about data when we are camping, but calls would be nice.

      Customer service tanked with T-Mobile too; I’m still certain that the merger/takeover will go through.  And if it doesn’t T-Mobile’s fate is far from certain these days.  A good friend of mine used to manage corporate stores and he’s now unemployed.  Even he said ‘jump ship’ as he was seeing the writing on the wall from the inside.

      I loved what T-Mobile was, and I truly hope I’m wrong and it can attain its true potential.  The potential I signed up to be a part of that has never been realized.  But sadly DT doesn’t see that potential and wants out and that was really the last bit that pushed me over the edge to move on.

  • Stu

    If the buyout goes through, my 7 year old family plan will be included as part of the 1.2 million, not because of my dissatisfaction with TMO, but because of my hatred of the Death Star.

    • Willy

      Amen to that!  I don’t want to return to being under the Death Star’s control.  My TMO contract expires in 12/2012.  If the buyout doesn’t come to fruition by then, then I’ll stay.

      I would switch over to Verizon without hesitation, IF I were in a similar situation as mcbrian pointed out.

  • Anonymous

    ohh well im tired of listening to analyst this and that i just going to keep using tmobile until end of the company 

  • Anonymous

    ohh well im tired of listening to analyst this and that i just going to keep using tmobile until end of the company 

    • IT Guy

      I’ve stopped worrying about it. Whatever happens will happen and it’s not worth me getting all worked up over it. When and if something changes, I’ll deal with it. Until then I’m just going to keep on as usual.

      • SJ

        Thats the smartest thing Ive heard from any commenter.  If you’re happy, be happy and enjoy your plan.  If its not working, then look for alternatives.  Thats what Im doing and for me, Tmobile is probably gonna lose out.  But at least listen to those that are complaining; it would behoove Tmobile reps to read th is blog and see what people are frustrated about and what they can be doing better to keep the customers they have.  It just seems like they’ve given up trying to keep existing customers and are throwing all their efforts on getting new ones.

  • After 9 years sticking by T-Mobile I will gladly pay my $200 ETF to leave.  Their change in billing date & cycle without warning was the last straw, and being that I still get EDGE half the time on my 4G phone, there’s no point in staying.  To make matters worse, their customer service went straight to the dogs as soon as the AT&T merger was announced.

    • StrongArm

      Hahaha what a whinny little byatch. Switching bc of the due date change? What a loser, bye bye, don’t let the door hit your arse as you leave. Have fun on boost mobile or metro pcs you mindless complainer.

    • SJ

      Try calling prepaid cust service, you get someone on the other side of the world that doesnt even speak English.. Why destroy the great customer service reputation that Tmobile had for so many years

  • CharlieSheen

    Stop c

  • CharlieSheen

    Stop c

  • CharlieSheen

    Stop complaining Trolls. I warned you as did my surrogate Plankton! I have seen a modified iphone on our network. It is being held back so you drones keep buying bricks!

    Drink some Tiger Blood!

    David, you best be coming up with a fancy new Blog name.

    Look, nobody can beat our prices. 90 bucks for 5g of web and unlimited talk and text.

    Roll over betoveen and rock it into ATT stick it to the man! Forced to honor the tract and I will be slamming on an iphone!

    Later

  • nerdlust

    In my small little world I’m seeing more of my coworkers and friends coming to tmobile because of the great rates and high end phones.

  • Plympton

    I figure being a T-Mo customer anytime between now and when the merger goes through is a win-win.  I just switched to T-Mo from AT&T (AND payed huge ETF’s to do it) because the Value plans allow BYO phone *AND* don’t require expensive dataplans ($5/mo – sure!  OPTIONAL? SURE!)

    I’m banking on the fact that they honor their grandfather promise and I can keep my iPhone 4 on my Value plan with $5/month unlimited data.  With 3 phones, that’s like $50/month cheaper than AT&T was – easy enough to pay my ETF’s this year alone!

    AT&T – $20/month unlimited texting + $15/month for 200MB + Overages
    T-Mobile – “free” unlimited texting + $5/month = 200MB + Throttle (+ it’s optional)

    So, I love my T-Mo service on my iPhone 4 now, and if the merger goes through, I’ll grit my teeth being back on AT&T as long as my plan gets honored.  Plus, I should get 3G then – unless they go out of their way (probably will!) to make us grandfathered people stick to T-Mo frequencies….

    It’s all a clusterf*ck if you think about it though……

    • StrongArm

      Smart move, as a TMO customer I’ve told my friends on ATT to do the same. Biggest risk, especially for those on Att is that the merger doesn’t go thru and you have devices like the iPhone and you are stuck on data networks that aren’t the fastest for iPhones and other 4G devices. If the merger goes thru hopefully they honor our plans or meet us somewhere halfway, which could be better than ATT today.

    • StrongArm

      Smart move, as a TMO customer I’ve told my friends on ATT to do the same. Biggest risk, especially for those on Att is that the merger doesn’t go thru and you have devices like the iPhone and you are stuck on data networks that aren’t the fastest for iPhones and other 4G devices. If the merger goes thru hopefully they honor our plans or meet us somewhere halfway, which could be better than ATT today.

    • StrongArm

      Smart move, as a TMO customer I’ve told my friends on ATT to do the same. Biggest risk, especially for those on Att is that the merger doesn’t go thru and you have devices like the iPhone and you are stuck on data networks that aren’t the fastest for iPhones and other 4G devices. If the merger goes thru hopefully they honor our plans or meet us somewhere halfway, which could be better than ATT today.

    • StrongArm

      Smart move, as a TMO customer I’ve told my friends on ATT to do the same. Biggest risk, especially for those on Att is that the merger doesn’t go thru and you have devices like the iPhone and you are stuck on data networks that aren’t the fastest for iPhones and other 4G devices. If the merger goes thru hopefully they honor our plans or meet us somewhere halfway, which could be better than ATT today.

    • Mastrorj

      A cluster-F it is! lol but i gotta leave them bc of the service im getting. Its just not working well in my area and the customer service has gone down hill. of corse these are only personal reasons and other people might have great coverage and get through quicker to customers service. But i dont and im honestly tired of paying for service that doesnt work for me.

      • SJ

        The coverage can vary from person to person but the customer service has definitely gone down hill across the board.  Its kinda sad because that was always one of Tmobile’s differentiating factors.   I used to brag about Tmob to my friends who had ATT – but no more.

        • Mastrorj

          Ok so its not just me lol. Ur right i remember all my friends back in early 2000-2004 lets say all having nextel. I was with Verizon at the time. They told me that their customer service was awesome that if u even thought about leaving the company they would just hand over things too u like a new phone or a discount on the phone or even the bill. They always bent over backwards for u he told me. Then they went to Sprint and it went down hill. Now i dunno if that really reflects how Sprint;s CS is now but that was way back then. Now tmobile CS acts all hard and tough with u over the phone. They never wanna help me out and always make it a struggle to get things done. Again my experience and some of my customers experiences are all i can go by. 

          SJ u seem level headed so i gotta ask what do u think as far as quality of the handset devices. I got into this argument along time ago with someone bc i felt IMO that most of the TMO devices were poorly built and kinda 2nd rate compared to those of verizon and sprint and ATT. For example, Lets look at the original GS1 line up from last year. I had a SGs1 fascinate for Verizon. N we got the Vibrant on tmobile. Now they both had Super Amoled Screens. We put them all at full brightness, same backgrounds, and Put my Fascinate up to 3 live Vibrants. One was our live demo and the other 2 were co-workers. My Fascinate’s Screen was brighter hands down and we made sure everything was the same. Ive always felt that When a company like Samsung or Motorola makes a phone for TMO it ends up falling short on quality compared to the other major 3. Now most recently i think TMO has been getting in better devices that seem like they r build very solid. Say what u will about the G2x, n dont i know i had 5 of them, but structurally speaking the phone was built well. Hardware was Sick. Its the only phone i did a youtube review of and man when it did stay on lol the camera was sick, screen was ok and felt good in ur hand. But then there’s the issues it had. Why do u think there is no quality control when it comes to making sure a device is good to go on TMO? Ive been with other carriers n never really seen this as an issue.

        • SJ

          Honestly, Im not an expert on devices so I cannot really comment.  Tmob has fewer customers than the other carriers so that most likely gives them less clout with manufacturers.  (Although Id think DT is a big enough global company to flex some muscle).  I still think TMob is stuck in the middle…Not cheap enough for value customers and doesnt have good enough coverage and phones for top-end customers…and these days, they seem to have zero brand identity.  Honestly, when I  hear friends and families talking about cell phones, I NEVER HEAR Tmobile mentioned at ALL.  I think these days a lot of people like myself are either going to get an iPhone or if they want a less expensive plan will get an Android phone and go the prepaid route for $50 a month.  I actually was comparing the prices and don’t think Tmob is as cheap as people on here think..I was able to put together iPhone packages that meet my needs with phone, text, data on all the carriers for about 75-80 which is what Tmob offers.  You don’t always need unlimited everything if you’re not going to use it.  Both ATT and Sprint right now have packages that provide you with free mobile to any mobile calls; that alone enables most people to get a 450 minute package.  And from what I read, most people don’t use over 2gb data so again the need for unlimited might not be there for many.  I was surprised at how the pricing was more equal than I thought between ATT, Verizon, Sprint and Tmobile – at least for what I WAS LOOKING AT.  I actually put together a Sprint package for 69.99 with unlimited text, unlimited data, unlimited cell phone calls and 500 minutes of daytime landline calls (before 7pm – not 9pm like other carriers).  This is a special promo that you have to find on the web, but otherwise its 79.99 which is still a pretty great rate for most people wanting an iPhone.  Cant speak to Sprints network speed or coverage in a particular area.  If I were going to buy an Android, I would most definitely go with a prepaid cheaper plan.  But thats just me.  I also don’t know if the other companies have the same fees; a red flag went up when I saw Sprint say it had a 15% fee…Not sure if others have the same 

        • Mastrorj

          Ok so its not just me lol. Ur right i remember all my friends back in early 2000-2004 lets say all having nextel. I was with Verizon at the time. They told me that their customer service was awesome that if u even thought about leaving the company they would just hand over things too u like a new phone or a discount on the phone or even the bill. They always bent over backwards for u he told me. Then they went to Sprint and it went down hill. Now i dunno if that really reflects how Sprint;s CS is now but that was way back then. Now tmobile CS acts all hard and tough with u over the phone. They never wanna help me out and always make it a struggle to get things done. Again my experience and some of my customers experiences are all i can go by. 

          SJ u seem level headed so i gotta ask what do u think as far as quality of the handset devices. I got into this argument along time ago with someone bc i felt IMO that most of the TMO devices were poorly built and kinda 2nd rate compared to those of verizon and sprint and ATT. For example, Lets look at the original GS1 line up from last year. I had a SGs1 fascinate for Verizon. N we got the Vibrant on tmobile. Now they both had Super Amoled Screens. We put them all at full brightness, same backgrounds, and Put my Fascinate up to 3 live Vibrants. One was our live demo and the other 2 were co-workers. My Fascinate’s Screen was brighter hands down and we made sure everything was the same. Ive always felt that When a company like Samsung or Motorola makes a phone for TMO it ends up falling short on quality compared to the other major 3. Now most recently i think TMO has been getting in better devices that seem like they r build very solid. Say what u will about the G2x, n dont i know i had 5 of them, but structurally speaking the phone was built well. Hardware was Sick. Its the only phone i did a youtube review of and man when it did stay on lol the camera was sick, screen was ok and felt good in ur hand. But then there’s the issues it had. Why do u think there is no quality control when it comes to making sure a device is good to go on TMO? Ive been with other carriers n never really seen this as an issue.

        • Mastrorj

          Ok so its not just me lol. Ur right i remember all my friends back in early 2000-2004 lets say all having nextel. I was with Verizon at the time. They told me that their customer service was awesome that if u even thought about leaving the company they would just hand over things too u like a new phone or a discount on the phone or even the bill. They always bent over backwards for u he told me. Then they went to Sprint and it went down hill. Now i dunno if that really reflects how Sprint;s CS is now but that was way back then. Now tmobile CS acts all hard and tough with u over the phone. They never wanna help me out and always make it a struggle to get things done. Again my experience and some of my customers experiences are all i can go by. 

          SJ u seem level headed so i gotta ask what do u think as far as quality of the handset devices. I got into this argument along time ago with someone bc i felt IMO that most of the TMO devices were poorly built and kinda 2nd rate compared to those of verizon and sprint and ATT. For example, Lets look at the original GS1 line up from last year. I had a SGs1 fascinate for Verizon. N we got the Vibrant on tmobile. Now they both had Super Amoled Screens. We put them all at full brightness, same backgrounds, and Put my Fascinate up to 3 live Vibrants. One was our live demo and the other 2 were co-workers. My Fascinate’s Screen was brighter hands down and we made sure everything was the same. Ive always felt that When a company like Samsung or Motorola makes a phone for TMO it ends up falling short on quality compared to the other major 3. Now most recently i think TMO has been getting in better devices that seem like they r build very solid. Say what u will about the G2x, n dont i know i had 5 of them, but structurally speaking the phone was built well. Hardware was Sick. Its the only phone i did a youtube review of and man when it did stay on lol the camera was sick, screen was ok and felt good in ur hand. But then there’s the issues it had. Why do u think there is no quality control when it comes to making sure a device is good to go on TMO? Ive been with other carriers n never really seen this as an issue.

    • SJ

      You just proved one of the points because you are using an iPhone and TMobile is losing all those customers that want iPhones.   For my upgrade options, data is not optional.  The only phones they are offering me are smartphones that require a data plan which would increase my bill by $20 at least…($10 data up charge)….If someone has to buy a phone outright, they feel that they’re better off going with a prepaid carrier who has lower prices without a contract. But again Im glad its working for you.

  • Plympton

    I figure being a T-Mo customer anytime between now and when the merger goes through is a win-win.  I just switched to T-Mo from AT&T (AND payed huge ETF’s to do it) because the Value plans allow BYO phone *AND* don’t require expensive dataplans ($5/mo – sure!  OPTIONAL? SURE!)

    I’m banking on the fact that they honor their grandfather promise and I can keep my iPhone 4 on my Value plan with $5/month unlimited data.  With 3 phones, that’s like $50/month cheaper than AT&T was – easy enough to pay my ETF’s this year alone!

    AT&T – $20/month unlimited texting + $15/month for 200MB + Overages
    T-Mobile – “free” unlimited texting + $5/month = 200MB + Throttle (+ it’s optional)

    So, I love my T-Mo service on my iPhone 4 now, and if the merger goes through, I’ll grit my teeth being back on AT&T as long as my plan gets honored.  Plus, I should get 3G then – unless they go out of their way (probably will!) to make us grandfathered people stick to T-Mo frequencies….

    It’s all a clusterf*ck if you think about it though……

  • Anonymous

    “Sanford C Bernstein & Co analyst Craig Moffett says that T-Mobile’s
    losses are partially due to the company’s unwillingness to get more
    aggressive with price cuts.” 

    SERIOUSLY!?  They are still the cheapest and how come you don’t hear these analysts saying that about Verizon or AT&T, their prices are ridiculous! 

    The only reason they would loose that many customers is because of the possibility of the merger, uncertainty that their phone will work after the merger and TMO DT wants to the merger.  If your parent company wants the merger to go through why would you stay?  There is no loyalty

    • SJ

      The problem as often stated is Tmobile’s prices are in the middle.  Customers who are value based are going to go for prepaid $50 unlimited everything plans – not an $80 Tmobile plan.  Those who want the best devices and best networks believe (rightly or wrongly) that they are paying for value on Att and Verizon.  Tmobile gets stuck in the middle…In fact most of the people who praise Tmob so much on this site are on grandfathered, old plans.  Add to that customers’ fear of the merger and the uncertainty it brings (whether you think thats logical or not – thats what customers are afraid of)

    • SJ

      The problem as often stated is Tmobile’s prices are in the middle.  Customers who are value based are going to go for prepaid $50 unlimited everything plans – not an $80 Tmobile plan.  Those who want the best devices and best networks believe (rightly or wrongly) that they are paying for value on Att and Verizon.  Tmobile gets stuck in the middle…In fact most of the people who praise Tmob so much on this site are on grandfathered, old plans.  Add to that customers’ fear of the merger and the uncertainty it brings (whether you think thats logical or not – thats what customers are afraid of)

  • TMoFan

    More analyst bs. These are the same people who praised the deal and thought it would sail through. Their plans already kill the competition. T-Mobile is going to have more of a struggle because they’re the only national carrier without the iPhone.

  • Pandaboy99

    Conspiracy theorist here: Sounds like this Consulting company is cooking the books for TMOBILE so that ATT would have a “legit” reason for the DOJ to continue the merger

  • BP

    If you are happy with your phone, signal and bill per month your best bet is to do nothing.  All articles like this up until the trial date is just business.  In the end AT&T, DT and the DOJ combined has the best interest of the customers moving forward.

    • Stu

      “In the end AT&T, DT and the DOJ combined has the best interest of the customers moving forward”

      I want a cup of the koolaid your drinking.

      • BP

        If you want the iPhone you will have it.  2 companies are stronger than 1 which means your signal will be better.  The DOJ main argument is competitive prices.  

    • SJ

      Your contract will be honored until the end of the 2 year period.  After that, the merged company doesnt have to continue to honor it, and companies don’t have to continue to keep grandfathered plans (a la all those Verizon and ATT customers who think they will have unlimited data 4ever)

      • BP

        You are right. The question from now until the trial date is: What is competitive pricing?”

  • W3m1975

    These numbers seem accurate, it is no secret amongst those of us that work in customer care that the level of upgrades/ new contracts are decreasing and the transfer rate to customer loyalty is increasing. We have been informed that in all of 2010 we netted 1 customer, and also that prepaid adoption is increasing since data options have been added. Here’s my example I used to work 10 hr shifts and averaged 5 cancelling accounts a day, now on 8 hr shifts its 9 or more. Also everyone and I mean everyone that wants to upgrade asks about the merger before the upgrade moves forward. However, my belief is that the merger isn’t the single biggest issue its actually the new policies regarding our customer care and the blind focus on sales. We have to make an up-sell on every call which most people really don’t want to hear when they’re having issues with their phone or service. Couple that with the reduction in the U.S. work force and increased outsourcing and extended hold times and customers are moving on to other carriers in increasing numbers. There is no conspiracy here, just obvious truths.

    • SJ

      IF u work in customer care, can you tell me why customer care calls me every third day, hangs up and doesnt leave a message?  IF they’re trying to keep me, thats not a great strategy.  Also, your colleagues don’t seem well versed on your plans, phones and prices.  Every time Ive asked a question to a rep, they’ve given me the wrong answer.  Then I tried calling Prepaid Service and realized t hey are outsourced to Philipines or Thailand and that rep really screwed up with what she was telling me.  If those calls really are recorded, that rep would get fired. I feel bad for Tmobile employees because its hard to have your heart in it when you’re afraid you might lose your job…but the service (as evidenced by many reports on this site) is just making things worse.

      • W3m1975

        First of all, its not customer care calling you its out bound marketing, they can’t explain your bill set up a payment arrangement or help you with a phone question. All they do is cold call to get contracts. Second of all, your issues with reps are most likely related to them NOT wanting to help you with your request, we are punished for every time you or someone else calls to change a plan and save money. Thirdly I said there is increased outsourcing, no one would ever deny that at this point. Finally, nearly every call is recorded, and a woman that sits on my team was fired last week for that same reason. OH and one other thing if you are one of those people who is late all the time the system is most likely calling you because they have identified you as a high risk customer. IF that is the case pay your bill on time and it will stop.

        • SJ

          Actually, to be clear, my issue with reps is not their not helping me , it their giving me incorrect information, and my having to correct them or beg them to speak to a supervisor because I know what they’re telling me is false.  If thats the policy, then its stupid.. Would you rather keep a customer on a lower priced plan or lose them altogether?  If Tmobile rather lose them altogether, then they are getting what they deserve.  If the calls are ‘outbound marketing’, then then should at least leave a message because the number they call from is the regular Tmobile customer relations number.  The outsourcing seems to be on the prepaid service.  And lastly, Im not late.  I have never paid a Tmobile (or any bill) late in my entire life.  Ive had Tmobile service for over 5 years and have a credit score over 750.  So you’d think I would be the type of customer Tmobile would want to keep – not alienate.  The logic is baffling?  Penalize a rep for keeping a customer with a lower rate plan vs losing the customer to the competition?  Makes absolutely ZERO BUSINESS SENSE.   If thats how management operates, they deserve to be out of jobs.

    • SJ

      IF u work in customer care, can you tell me why customer care calls me every third day, hangs up and doesnt leave a message?  IF they’re trying to keep me, thats not a great strategy.  Also, your colleagues don’t seem well versed on your plans, phones and prices.  Every time Ive asked a question to a rep, they’ve given me the wrong answer.  Then I tried calling Prepaid Service and realized t hey are outsourced to Philipines or Thailand and that rep really screwed up with what she was telling me.  If those calls really are recorded, that rep would get fired. I feel bad for Tmobile employees because its hard to have your heart in it when you’re afraid you might lose your job…but the service (as evidenced by many reports on this site) is just making things worse.

  • Anonymous

    agree with everything except for the fact that T-mobile USA is doing it on purpose.  They can’t really afford to damage T-mobile USA this badly.

    The Sprint iphone will only make this worse as we head into the holidays. 

    The long wait to this DOJ court date is going to be equally bad.

  • Frigadroid

    Tmobile has never made the needed effort to cover all the holes in their swiss cheese coverage map to be competitive. They want to advertise the largest 4g network while whole states like Ky haven’t seen any 4g at all. If you travel by road extensively you will know why people choose other carriers over tmobile. Coverage is everything your phone and speeds are nothing without coverage that is the main reason people leave tmobile.

    • MIKEEEEE

      crappy coverage is a fact of life at t-mo. stay on the big roads and you’re covered. where i live they all suck, the determining factor is who sucks more. t-mo does have WIFI calling and it works great, that’s why i stay. no WIFI calling no MIKEEEEE.

      • SJ

        Well every carrier sucks for every person depending on where you live.  Ive been trying to figure out whether Id be best switching to ATT, Verizon or Sprint and I have no clue.  Web sites have people complaining and praising all of them.  Ive had little trouble with Tmobile but a friend of mine lives a few miles away and when Im in his house, I can’t even get a dial tone.  

        • Littlesis1774

          While is suppose to be getting LTE next year

  • Frigadroid

    Tmobile has never made the needed effort to cover all the holes in their swiss cheese coverage map to be competitive. They want to advertise the largest 4g network while whole states like Ky haven’t seen any 4g at all. If you travel by road extensively you will know why people choose other carriers over tmobile. Coverage is everything your phone and speeds are nothing without coverage that is the main reason people leave tmobile.

  • Genius

    Not true. I’ve read numerous times on this site that Tmobile has Android and people only want Android phones. That is why we didn’t want the iPhone – because it sucks and no one buys it so how could it bring in more customers?  This article is false and all the smart people who love Android and hate the iPhone are correct – No one else has the SGII or Amaze. Only Tmobile has them and millions are coming to us for these phones.

  • Genius

    Not true. I’ve read numerous times on this site that Tmobile has Android and people only want Android phones. That is why we didn’t want the iPhone – because it sucks and no one buys it so how could it bring in more customers?  This article is false and all the smart people who love Android and hate the iPhone are correct – No one else has the SGII or Amaze. Only Tmobile has them and millions are coming to us for these phones.

    • Millions are coming to us for these phones? If you could support that with a single shred of evidence I would be very impressed. The very bottom line is that T-Mobile IS NOT seeing customers flock to them for a single handset and has not for some time. No one buys the iPhone? Ok…can you prove that as well?

      • Genius

        Sorry – pure sarcasm on my part. Of course there is no evidence since I made up crap!

    • RegularJoe

      wishful thinking, my friend.

    • Anonymous

      FYI, i’ll be one of those millions who’s leaving to verizon for the iphone. It may suck for some, but it works for most.

  • SJ

    I think I will be one of those ex-Tmobile customers as of next week.  The other thing is all of you who keep saying Tmob has the best prices among the majors.  Isee 79.99 for unlimited phone, text and data (2gb)… Well Ive been looking at Sprint with their iphone4s plans and they’ve got the everything data 450 for 79.99 and Id say for most people its a better deal.  You get unlimited data (no throttling yet) and unlimited text and while you do get 450 anytime minutes and free nights (after 7pm- not 9pm) and weekends, you also get FREE MOBILE TO ANY MOBILE calls with that plan.  That means if you call any cell phone (which Id say most personal users do most of the time), it is not deducted from your minutes.  The only minutes that count are landline calls during weekdays.  Thats near unlimited for my purposes.  Also if you search online, there’s a code you can use for an employee referral discount that ups the minutes to 500 and deducts $10/mos from the individual plan.  So you basically get 500 landline weekday minutes, unlimited cell, unlimited text and unlimited data for 69.99.  Thats a pretty sweet deal – whether you want an iPhone or an Android.  (I dont know if Tmobile has a similar referral discount; they might but no one has given me the code to use that one or posted it where I can find it…I found the Sprint one in several places and I tested it out and it works)

    • Anonymous

      how’s coverage and service tho? plan MAY be cheap but there’s been issues about their data being VERY slow!!! that’s probably why it’s unlimited?

      • SJ

        Dunno; coverage is probably different for every person and every location.  Service can’t be worse than what Ive experienced with Tmobile in the last year.  Ive emailed Sprint Customer Service via their website a couple of times and have gotten a prompt, concise answer back with 24 hours.  And Im not sure there’s such a difference with all these speed races; Im not going to sit there with a stop watch.

        • SJ

          Not an expert in data…and the more I read, the more articles say that a vast majority of people (over 95% – is that true?) use 2gb or less, and about 65% use 200 mb or less.  If that is true, then I don’t see why there would be such a big rush to get unlimited…except that its people thinking they’re getting something for nothing…If you’re a low user or are in wifi, then ATT might be best for iPhone at $55 – and maybe $10 extra depending on how much you text. I think ATT  made mistake by eliminating 5-10 dollar texting plans.  TMob and Sprint seem to have ti right when it comes to texting; it costs then less than a penny so why charge twenty or thirty cents per text message.  But then I guess the youngsters can text a hundred times a day

    • Cubskru

      Where is the $10.discount

    • Anonymous

      Sprint’s network is pretty weak right now. 3G speeds are horrible, and WiMax expansion has stopped completely and will not resume. If you want an iPhone and you know the 3G speeds are decent in your area, then that’s fine, but I would not get a 4G phone from Sprint at this point.

    • Anonymous

      Sprint’s network is pretty weak right now. 3G speeds are horrible, and WiMax expansion has stopped completely and will not resume. If you want an iPhone and you know the 3G speeds are decent in your area, then that’s fine, but I would not get a 4G phone from Sprint at this point.

      • Littlesis1774

        Sprint is getting rid WIMAX going to LTE along with AT&T

      • Littlesis1774

        Sprint is getting rid WIMAX going to LTE along with AT&T

  • SJ

    I think I will be one of those ex-Tmobile customers as of next week.  The other thing is all of you who keep saying Tmob has the best prices among the majors.  Isee 79.99 for unlimited phone, text and data (2gb)… Well Ive been looking at Sprint with their iphone4s plans and they’ve got the everything data 450 for 79.99 and Id say for most people its a better deal.  You get unlimited data (no throttling yet) and unlimited text and while you do get 450 anytime minutes and free nights (after 7pm- not 9pm) and weekends, you also get FREE MOBILE TO ANY MOBILE calls with that plan.  That means if you call any cell phone (which Id say most personal users do most of the time), it is not deducted from your minutes.  The only minutes that count are landline calls during weekdays.  Thats near unlimited for my purposes.  Also if you search online, there’s a code you can use for an employee referral discount that ups the minutes to 500 and deducts $10/mos from the individual plan.  So you basically get 500 landline weekday minutes, unlimited cell, unlimited text and unlimited data for 69.99.  Thats a pretty sweet deal – whether you want an iPhone or an Android.  (I dont know if Tmobile has a similar referral discount; they might but no one has given me the code to use that one or posted it where I can find it…I found the Sprint one in several places and I tested it out and it works)

  • Anonymous

    They might lose me in 2012 because I am a WP7 guy but also buy Andriod for the wife but it looks like I’m stuck in Andriod heaven!! All the phones they release are Andriod and believe it or not, not EVERYONE uses Andriod. AT&T will be the obvious choice for me because they pretty much have all the Windows phones plus they are gsm BUT their prices suck!!! So even though I’m ready to sign a contract for the Titan and GSII, the Titan is not coming and the Radar is not my cup of tea so I’ll give them till March and then decide.

    So instead of trying to be like AT&T and get all the great options, T-Mobile is pretty much going with Andriod and a sprinkle of Blackberry. They call me at least one a week to sign a contract but not till they have the phone I want. But if you like Andriod, then I dont see why you’ll leave.

  • Anonymous

    They might lose me in 2012 because I am a WP7 guy but also buy Andriod for the wife but it looks like I’m stuck in Andriod heaven!! All the phones they release are Andriod and believe it or not, not EVERYONE uses Andriod. AT&T will be the obvious choice for me because they pretty much have all the Windows phones plus they are gsm BUT their prices suck!!! So even though I’m ready to sign a contract for the Titan and GSII, the Titan is not coming and the Radar is not my cup of tea so I’ll give them till March and then decide.

    So instead of trying to be like AT&T and get all the great options, T-Mobile is pretty much going with Andriod and a sprinkle of Blackberry. They call me at least one a week to sign a contract but not till they have the phone I want. But if you like Andriod, then I dont see why you’ll leave.

    • Eric

      They have a new 4G WP7 device coming out this year. Until WP7 really adds more stuff to their OS, new phones are not going to be saving the lack of features in their software. I owned an HD7 for months and accepted the flaws of the phone when it first came out but after months of it not getting good updates, I gave it up and went back to Android.

  • Pauldf

    Why would anyone want to be with a T-Mobile contract?  If the deal goes through you are stuck with crappy ATT, and if it doesn’t you are stuck with a company that DT doesn’t want to support..  Either way, T-Mobile is an ugly option.

    • Jabombardier

      It is a “between a rock and a hard place” situation because no other major carrier depending your coverage area has rate plans that are as attractive. Even sprints plans though offers nice rates still can’t touch t-mobile. If t-mobile gets swallowed up, which it won’t, then i would be inclined to stay with death star because of the GSM technology. Was thinking about verizon but they are bleeding expensive. Sprint looks to be on the up and up but can’t deal with not having GSM. I will not panic and jump ship over a pending to fail take over. I will stay, keep my great coverage and data speeds and pay less than everyone else until further notice.

      • chicagodowntownrep

        Thank you for your loyalty, we appreciate you!

      • Anonymous

        Trust me…Sprint is NOT on the up and up. They like to pretend that they are, but as proven yesterday, when faced with tough questions about the future of the company and its associated projects, the executives trip all over themselves.

      • Anonymous

        Trust me…Sprint is NOT on the up and up. They like to pretend that they are, but as proven yesterday, when faced with tough questions about the future of the company and its associated projects, the executives trip all over themselves.

      • Anonymous

        Trust me…Sprint is NOT on the up and up. They like to pretend that they are, but as proven yesterday, when faced with tough questions about the future of the company and its associated projects, the executives trip all over themselves.

      • Littlesis1774

        AT&T and Sprint is switching to LTE

      • Littlesis1774

        AT&T and Sprint is switching to LTE

    • Kwe1014

      Well you always have a choice to opt out of your contract if you didn’t have a contract before the company was sold to a new company…Read your contract…

    • Anonymous

      Locking yourself in for two years at T-Mobile pricing is the best thing you could do should the AT&T deal go through. They have to honor those contracts, so you get 2 years of cheaper service. Of course, they could just say leave and not charge you an ETF, but even then, you’ve got nothing to lose.

    • Littlesis1774

      That the case I better cancel my line now head to sprint

  • Steven

    Just dropped my post paid family plan as my contract went out and I’m T-Mobile prepaid now. We’re likely going to go to Simple Mobile in a month to save even more. The last thing we want right now is a new contract with the AT&T takeover coming. We both hate AT&T with a passion and want nothing to do with them.

    The Tmobile store rep did nothing to try to get us to stay on post paid.

  • Steven

    Just dropped my post paid family plan as my contract went out and I’m T-Mobile prepaid now. We’re likely going to go to Simple Mobile in a month to save even more. The last thing we want right now is a new contract with the AT&T takeover coming. We both hate AT&T with a passion and want nothing to do with them.

    The Tmobile store rep did nothing to try to get us to stay on post paid.

    • Happygal4life

      simple mobile is the way togo

    • 2JZ_NOS

      Those “silly” analysts are right, they will be losing me in 2012 as well.  Their customer service sucks now and like you said, neither reps at stores or over the phone do anything to keep you as a customer anymore.

      • Eric

        I’m a Tmo Retail Rep. The reason we don’t try to keep you at the store is because they barely pay us anything to renew your contract. I’ve been with Tmo for a long time and it is getting really annoying how much the upper execs suck at making the retail stores run.

  • Prepaid is stupid. 1000 mns? f**k that ! is you are not using ur phone  prepaid is for you … or if you are cheating  a prepaid is good too I want unlimited everything and top of line iPhones ..
    I used to be w/T-mobile worst service ever… don’t have an iPhone m outta here!!

  • CJMsMaverick

    The simple fact is everyone looks at three things 1.costumer service 2.coverage/service 3. Handsets. There costumer service is not that good they have verbally abused me over the phone more then once, are not very apologetic and really don’t help when you need it. The coverage is really bad half the Time I put my phone in my pocket and when I pull it out I usually have no service and an X next to the antenna in the corner of my phones screen 3G is almost nonexistent where I live and 4G? Forget it never seen it! Handsets? They all suck I think I have sent back 2 sidekicks for replacements I’m on my 3rd blackberry and I had a galaxy s 4G in all in a 5 year period. Plus the fact the lack of selection has just made me mad. Dec 26 I’m going to verizon

  • CJMsMaverick

    The simple fact is everyone looks at three things 1.costumer service 2.coverage/service 3. Handsets. There costumer service is not that good they have verbally abused me over the phone more then once, are not very apologetic and really don’t help when you need it. The coverage is really bad half the Time I put my phone in my pocket and when I pull it out I usually have no service and an X next to the antenna in the corner of my phones screen 3G is almost nonexistent where I live and 4G? Forget it never seen it! Handsets? They all suck I think I have sent back 2 sidekicks for replacements I’m on my 3rd blackberry and I had a galaxy s 4G in all in a 5 year period. Plus the fact the lack of selection has just made me mad. Dec 26 I’m going to verizon

  • Eric

    As a Tmo retail rep, I feel like there are just so many things Tmo is doing that just makes it so hard for people to want to stay with us.

    1. Customer care SUCKS. Prepaid care Postpaid customer care is hit or miss. When I need to call into care to fix a customer problem, half the time I’ll get someone willing to help, and other half I’ll get people want to not do anything for the customer because of “what it says in the policy.” I don’t remember how many times I’ve had to argue with our own care department just to get my customers taken care of. It’s just so much wasted time that could be spent either helping other customers or selling phones.

    2. Too much emphasis on prepaid. When I first worked for Tmo back in 08, prepaids made up like 40% of my sales. Now every month I’m selling about 70% prepaid accounts compared to postpaid. What’s the deal with making the prepaid plans better than post? Customers can get Unlimited Minutes, Text, and 5GB of web for $70 on prepaid or pay $75 on a Value Plus plan with a 2 year contract. Adding to the fact that Prepaid Customer care is completely outsourced and unhelpful in every single way. And you wonder why we are losing postpaid customers…

    3. Outrageous restocking fees. I completely understand that the company loses money on phones that get used and returned but $50 to exchange a smartphone? Which cracked out upper exec came up with this great idea? You don’t think customers will be willing to cancel service for a $50 restock fee? THINK AGAIN. Charging someone $50 to return a phone that they only paid $50 to $200 is a huge slap in the face to ANY customer.

    I do everything I can to take care of my customers but it’s getting harder and harder to do so with all the dumb changes that have been made and I am not surprised at all at the amount of customers leaving us to go elsewhere. We used to be a company with a foundation in customer service but it just seems as if Tmo is just becoming just like the other 3 carriers. I would always have customers tell me that they stuck with Tmobile even though they could get better reception with other companies because we had excellent customer service. Tmo better do something fast, whether that may be changing this company around or just completely merging with ATT because the direction we are heading right now is not working at all…

    • Sounds like you need to find a new job. T-Mobile (not that I work for them or am an expert) is most likely focusing on prepaid customers because their network and customer care sucks all around. People who were once postpaid, left and word spreads. Even average Joe’s can figure this out. Prepaid customers are a lower class of society who expects less. I’m surprised you haven’t figured this out.

      • W3m1975

        Actually the focus is due to adoption rates from last year. Prepaid is growing, more people would rather “date” their wireless providers than “marry” them now. By the end of next year they predict more than 30% of wireless customers will be prepaid. By the way are you a little bitter or something only people with an axe to grind would say they want a business to close down. Did t-mobile hurt your feelings?

        • SJ

          Well the reason they rather date is that the prepaid prices are lower.  In this economy, a larger percentage of customer are buying on price.  When they see prepaid have a price of $50 vs $80 for unlimited with 2gb data, they wonder why should I pay more and lock myself into a 2 year contract?

        • SJ

          Well the reason they rather date is that the prepaid prices are lower.  In this economy, a larger percentage of customer are buying on price.  When they see prepaid have a price of $50 vs $80 for unlimited with 2gb data, they wonder why should I pay more and lock myself into a 2 year contract?

        • What’s the point of having a dialogue with someone in the comments section after an article? None!

    • W3m1975

      You need to understand that your requests have to go through the rsl now, customer care is not supposed to help you. We will get coached/ disciplined for helping a retail rep outside of policy. Just so we are all on the same page, the reason this has happened is due to stores working the system and activating new lines instead of upgrading.

    • W3m1975

      You need to understand that your requests have to go through the rsl now, customer care is not supposed to help you. We will get coached/ disciplined for helping a retail rep outside of policy. Just so we are all on the same page, the reason this has happened is due to stores working the system and activating new lines instead of upgrading.

    • SJ

      Eric, I agree with you 100% and feel for you because Ive had the BEST experiences with my local store employees and manager (even if I only come in once or twice a year, they recognize me and remember my issues) and they always apologize for ‘corporate’.  They’ve been on the phone with me when corporate has promised me something and then goes back on their word.  You’re right about prepaid cust serv; I tried calling in a last ditch attempt to stay with Tmobile and switch my postpaid to prepaid and it was horrendous.  I was on hold for 20 min, the rep barely spoke English,a nd could not answer a single question.  She actually told me that prepaid customers do not pay for any incoming calls, and that I had to go into a store if I wanted to convert to prepaid, and also that theres’ no free long distance on prepaid because you have to pay roaming…among other things that i knew in my gut were 100% wrong.  It was horrendous.  Ive always had good experiences with the store,a nd you’re right because they have the customer in front of them, they are often more willing in trying to help (especially if the customer is right and its not a customer who doesnt pay their bills, etc).

      You are so right in everything you say. I stuck with Tmobile because of the customer service too.  I was the only one among friends and family to have Tmobile.  Everyone else had ATT and I was the lone wolf, but I was happy.  In the last 12-18 months, every time  had an issue, Customer Service was unhelpful.  Many times, they were antagonistic and rude.  I even had to deal with the corporate office, and usually, with most companies, when you get to that level, they solve the problem right away and apologize for the lower level’s incompetence.  This was the exact opposite. The person I dealt with (initials JS) was the rudest person I had ever encountered at that level (and I worked with these types of folks every day).  She did not help at all, and instead made the issue much worse…it was the last straw in pushing me towards leaving Tmobile.  I had been promised a replacement phone and instead she withdrew the offer (which i had in writing and which the store manager was a witness to) and then told me the only phone she’d give me was an old Blackberry…But what she couldn’t get through her thick skull, was that I didn’t have a Blackberry plan so the only way she would replace my phone is if I signed up for a more expensive plan for services I didn’t need).  It was just a disaster.  So Im not surprised that customers are leaving in droves.

      I just would hope you have started looking for a new job because I fear for the Tmobile store reps, most of whom I must assume would lose their jobs in a merger since many areas have a bunch of ATT stores located near Tmobile stores.  So even though you’ve probably given a lot of sweat to tmobile, I hope you take care of yourself as well. Good luck

    • SJ

      Eric, I agree with you 100% and feel for you because Ive had the BEST experiences with my local store employees and manager (even if I only come in once or twice a year, they recognize me and remember my issues) and they always apologize for ‘corporate’.  They’ve been on the phone with me when corporate has promised me something and then goes back on their word.  You’re right about prepaid cust serv; I tried calling in a last ditch attempt to stay with Tmobile and switch my postpaid to prepaid and it was horrendous.  I was on hold for 20 min, the rep barely spoke English,a nd could not answer a single question.  She actually told me that prepaid customers do not pay for any incoming calls, and that I had to go into a store if I wanted to convert to prepaid, and also that theres’ no free long distance on prepaid because you have to pay roaming…among other things that i knew in my gut were 100% wrong.  It was horrendous.  Ive always had good experiences with the store,a nd you’re right because they have the customer in front of them, they are often more willing in trying to help (especially if the customer is right and its not a customer who doesnt pay their bills, etc).

      You are so right in everything you say. I stuck with Tmobile because of the customer service too.  I was the only one among friends and family to have Tmobile.  Everyone else had ATT and I was the lone wolf, but I was happy.  In the last 12-18 months, every time  had an issue, Customer Service was unhelpful.  Many times, they were antagonistic and rude.  I even had to deal with the corporate office, and usually, with most companies, when you get to that level, they solve the problem right away and apologize for the lower level’s incompetence.  This was the exact opposite. The person I dealt with (initials JS) was the rudest person I had ever encountered at that level (and I worked with these types of folks every day).  She did not help at all, and instead made the issue much worse…it was the last straw in pushing me towards leaving Tmobile.  I had been promised a replacement phone and instead she withdrew the offer (which i had in writing and which the store manager was a witness to) and then told me the only phone she’d give me was an old Blackberry…But what she couldn’t get through her thick skull, was that I didn’t have a Blackberry plan so the only way she would replace my phone is if I signed up for a more expensive plan for services I didn’t need).  It was just a disaster.  So Im not surprised that customers are leaving in droves.

      I just would hope you have started looking for a new job because I fear for the Tmobile store reps, most of whom I must assume would lose their jobs in a merger since many areas have a bunch of ATT stores located near Tmobile stores.  So even though you’ve probably given a lot of sweat to tmobile, I hope you take care of yourself as well. Good luck

    • Littlesis1774

      T-mobile is charging outrageous fees to your bill even if is not your fault. T-mobile sold my younger brother HTC sensation which was broken because the wifi was not working. My dad called them up and they said the phone had physical damage to it which did not have. We thought it was my phone which is HTC HD2(crappy phone) because I had dropped at school. However I return it to the insurance when I heard my number I just lost and I yelled at the lady because I had to return the proper place the insurance which the rep told me do. I had no need to pay the one time fee. I was not going pay it no matter what.  To piss off talk to them I gave my dad back the phone. Later after my dad got off the phone I realized my brother had HTC Sensation so we called back and they said that his phone had physical damage it which BTW did not. I was so pissed that at the fact that I might have to pay it I vented how I would laugh if AT&T takes over but this issues is not resolve then my dad might jumped the ship which is what  I am doing. I going to sprint the first chance I get

    • Wow, that is so true.  I left TMO in ’09 bc the cs had gotten so bad.  I’d been with them for almost 10 years before that bc they used to have the best CS over everyone and that meant something.  They would take care of you and really made customers feel like they were valued as their customers.  I thought things might have changed, I’ve been looking to switch back after having a negative experience with Sprint; (their CS really SUX!  Lied to about overage charges, credits not applied to my bill, horrible attitudes when my wife passed, THEY’RE A BUNCH OF BLOODCLOTS!)  I’m gonna check out either the prepaid 1st and then possibly the family plan, where you can use 2 credit cards to pay for individual lines separately.   I really hope they’ve gotten better….Maybe worse case scenario, they merge with ATT and have to stick with the low grandfathered plans ;)  ….one can only hope.

  • Tory

    The iPhone is what T-Mobile needed to stay alive, and now that they dont have it, people are either leaving T-Mobile for it, or just not even going to switch. As many android users as there are, lets face the facts, the iPhone is the phone everyone desires, and android users have anddroidd because they either dont like apple, or cant get an iPhone on their provider, so they say android is so much better, when in reality, android is nothing but glitched and bad apps.

    • W3m1975

      Actually, according to the Nielson statistics from the first quarter of 2011 the big 3 os systems are android, blackberry, and iOS. All three with nearly identical adoption rates of around 27%, that being said not everyone wants an iPhone.

      • Mastrorj

        true, but if the iphone was on tmobile and i mean a 3g/4g fully working device, would those numbers be different? The amount of Iphones on tmobile says that they might be.

        • W3m1975

          not exactly, according to the same nielson pole I Phones remained a consistent 27% for all of last year, while blackberry coughed up 9% to android. The numbers show a trend that I phones are not winning new customers just resigning old ones.

        • Mastrorj

          maybe im not communicating this right. Now i cant give u an actual number bc well if i did id be pulling it out of the air. But I when i started working for tmobile back a yr and a half ago we were told that eventually so many people with tmobile bought and used unlocked Iphones that TMO had to start a dedicated Iphone customer service section bc they had way too many people calling in with their Iphones. And to be honest i have no idea what that number was, i couldnt even guess. Bc to me, it was kind of irrelevant. My job wasnt to sell the iphone, we didnt have any in store to sell or to learn on so to me out of sight out of mind. My approach to things arent always like that but we had such few i phone customers come in my store it was pointless. 

          So IMO if they have that many people using the Iphone already that they have to make a whole seperate Dept for them. Think about how many people: 1. Dont wanna pay full price for one to be unlocked. 2. Have no idea how to unlock an Iphone. 3. How many people out there know that its even possible to use an iphone in TMO, its not like TMO is was or ever has advertised it publicly. 

          Im not worried about what the reports say as a whole, Im thinking smaller picture as being the individual carrier. 

          Lets throw a fake number out there

          say15%(n this might be a generous #) of TMO customers had an unlocked iphone and used it on TMO. U dont think that if TMO got the iphone that 15% of TMO users # would increase?? 

          Now think about this. Right now there is a plan out for 99.99 for 2 lines unlimited everything(2gb data) How many people would come over to TMO thinking oh wow i could use the iphone and only pay that much for my service a month, THATS AWESOME! Now yea service and coverage is better on both VER. and ATT n that might stop people from coming over but dont u think that % scale might start tipping in favor of the iphone?? How many android users might wanna switch out to IOS, alot. I talked to plenty of people who said dam ill go android but i wish i could go Iphone but yall dont got it.

          N u wont find this in a study or a report bc this is not a fact. Its kinda like a would of/ could of/should of scenario. And you might only know this and feel this way if u had worked for TMO personally. 

          To summarize my point you said “according to the same nielson pole I Phones remained a consistent 27% for all of last year”. But what ur forgetting is the MILLIONS of people on TMO that dont have the option of using an iphone. And if they did that 27% would probably be ALOT higher. Millions of people and TMO users are being robbed of that option.

        • Mastrorj

          oh and one more thing, Do i think if TMO got the Iphone it would prevent them from losing customers as this article talks about them losing 1.2 million people. i do n i dont. Im leaving TMO very soon an its bc of customer service and coverage. The iphone wont keep me as a customer, even if they offered it to me free with the only exception being that i had to stay, id say no to them. No phone could get me to stay bc having bad coverage on a smart phone is as pointless as owning an iphone or any smart phone and not wanting a data feature on it. If i cant get the data coverage and signal service its basically a really fancy wireless house phone. But even if Iphone came to TMO and only one person switched over from anything else, it makes my point. Its one more person on the iphone that wouldnt of been then if they didnt offer it.

        • Mastrorj

          oh and one more thing, Do i think if TMO got the Iphone it would prevent them from losing customers as this article talks about them losing 1.2 million people. i do n i dont. Im leaving TMO very soon an its bc of customer service and coverage. The iphone wont keep me as a customer, even if they offered it to me free with the only exception being that i had to stay, id say no to them. No phone could get me to stay bc having bad coverage on a smart phone is as pointless as owning an iphone or any smart phone and not wanting a data feature on it. If i cant get the data coverage and signal service its basically a really fancy wireless house phone. But even if Iphone came to TMO and only one person switched over from anything else, it makes my point. Its one more person on the iphone that wouldnt of been then if they didnt offer it.

      • SJ

        You’re absolutely right; not everyone wants an iPhone.  But when you can get an Android on a variety of prepaid plans for $50-60 with everything included, then most people are not going to look at an $80 Tmobile unlimited plan or a plan that only offers them 500 minutes.  I just checked the Tmob website to see the current prices and you have plans for $110 with only 500 minutes…A consumer buying on price is not going to choose Tmobile when they can get an unlimited no-contract plan for half that.  Even 500 minutes with unlimited text and 2gb of data is 69.99…change that to unlimited talk and you’re at 79.99…Its just not competitive.  I think people are who looking to lock in unlimited data are going to move to Sprint (Even though there’s no legal requirement for them to keep you on that plan forever – grandfathered or not —(Im waiting for the day ATT & Verizon say they are not going to continue to honor those old plans)…and now with Sprint’s announcement of building their LTE in coming years, I bet some people are going to try to lock in those unlimited plans now, thinking that they will go into tiered plans like Att and Verizon.

        • W3m1975

          WOW, I need to unsubscribe this discussion from my email if you are going to keep posting gibberish. Of course prepaid is cheaper than post paid the danger of default isn’t there. Prepaid is cheaper with every carrier, Sprints unlimited talk text and web on a smart phone is 109.99 and 55.00 for the same with their subsidiary Boost. How do we go from adoption rates of smart phone os to a discussion about rate plans by the way?

        • SJ

          Forget it.  We can agree on one thing; Im  going to stop posting comments because its a waste of energy and Im tired of all the negativity around here.  Im just trying to provide information for people, and I originally found this website, because as a long time Tmobile customer, I was trying to figure out a way to stay with them.

          For the record, we’re not quoting off the same prices.  Im not quoting a Sprint unlimited talk plan; Im quoting a Spring Everything 450 data plan which includes FREE MOBILE TO ANY MOBILE CALLING along with free weekends and nights after 7pm (not 9). FOR MOST (not all- but most personal users of phones), this plan will provide more than enough minutes.  Everything is free except for weekday landline calls before 7pm so to me and others Ive chatted to, this is equivalent to unlimited talk. So thats where I’m getting my numbers…also unlimited text and data (with no throttling or limits of 2gb or 5gb etc).  The ‘advertised” rate for this plan is 79.99.  If you are good at researching prices on the web or go look thru the Sprint equivalent of t his website, you will find a code you can use to lower your price to 69.99 and increase the plan to 500 daytime landline minutes.  So thats a far cry from 110.  Believe what you want to believe.  Im trying to post information for people who are interested in facts and an honest comparison.  I don’t work for TMobile, Sprint or any other cell company.  Do what you want, and what works for you.

          Some people are buying on price, others on network speed, others on a particular phone.  Whatever.  Get educated.  If I were a heavy data user, I would jump on the Sprint deal.  If I wanted Android and didn’t care about having the latest, greatest, fastest phone, Id do prepaid – either with Tmobile or one of the others.  Tmob just isn’t associated with prepaid and its hard to market it because then you cannibalize your postpaid…A customer is gonna wonder why am I paying $80 when I can get Tmobile for $50?  And the major carriers are not known for their prepaid brands.  Sprint was smart in this arena by creating brands like Boost and Virgin Mobile to handle that.  Tmob has gone a different route but they’ve also allowed resellers like Walmart and Simple Mobile to use their networks so hopefully they’re getting well compensated for that.  

          END OF DISCUSSION.  Do what you want.  I hope the information was helpful to at least one reader out there.  I know it wasn’t for you  

        • SJ

          Forget it.  We can agree on one thing; Im  going to stop posting comments because its a waste of energy and Im tired of all the negativity around here.  Im just trying to provide information for people, and I originally found this website, because as a long time Tmobile customer, I was trying to figure out a way to stay with them.

          For the record, we’re not quoting off the same prices.  Im not quoting a Sprint unlimited talk plan; Im quoting a Spring Everything 450 data plan which includes FREE MOBILE TO ANY MOBILE CALLING along with free weekends and nights after 7pm (not 9). FOR MOST (not all- but most personal users of phones), this plan will provide more than enough minutes.  Everything is free except for weekday landline calls before 7pm so to me and others Ive chatted to, this is equivalent to unlimited talk. So thats where I’m getting my numbers…also unlimited text and data (with no throttling or limits of 2gb or 5gb etc).  The ‘advertised” rate for this plan is 79.99.  If you are good at researching prices on the web or go look thru the Sprint equivalent of t his website, you will find a code you can use to lower your price to 69.99 and increase the plan to 500 daytime landline minutes.  So thats a far cry from 110.  Believe what you want to believe.  Im trying to post information for people who are interested in facts and an honest comparison.  I don’t work for TMobile, Sprint or any other cell company.  Do what you want, and what works for you.

          Some people are buying on price, others on network speed, others on a particular phone.  Whatever.  Get educated.  If I were a heavy data user, I would jump on the Sprint deal.  If I wanted Android and didn’t care about having the latest, greatest, fastest phone, Id do prepaid – either with Tmobile or one of the others.  Tmob just isn’t associated with prepaid and its hard to market it because then you cannibalize your postpaid…A customer is gonna wonder why am I paying $80 when I can get Tmobile for $50?  And the major carriers are not known for their prepaid brands.  Sprint was smart in this arena by creating brands like Boost and Virgin Mobile to handle that.  Tmob has gone a different route but they’ve also allowed resellers like Walmart and Simple Mobile to use their networks so hopefully they’re getting well compensated for that.  

          END OF DISCUSSION.  Do what you want.  I hope the information was helpful to at least one reader out there.  I know it wasn’t for you  

    • SJ

      Im not a phone expert and don’t currently have an iPhone or an Android.  I think you’re right there are many people who just hate Apple and seem to thrive on that…But I think the people who want an Android and are focused on price will go to a prepaid plan (and they are heavily advertised) where they can get unlimited everything for $50-60…and Tmobile isn’t competitive on that front.  So they lose on the high end iPhone crowd, and they also lose on the low end value crowd.  I think thats a big problem.  Im not going to pay $80 for an Android phone on Tmobile (even if it may be a little better or faster) when I can get a prepaid phone.  And more and more, the prepaid carriers are getting better quality phones.  They are not the best, but they are good enough for most people’s needs, especially in this economy.  And people on the lowest end who may not even want data are getting screwed by Tmobile too.  I know someone who has a talk only plan and wants to renew their contract and keep their talk-only grandfathered plan, and Tmobile won’t let them.  Tmobile will not offer them any thing but a smartphone for upgrade which would force them into a data plan (2x the price) which they don’t want…And their opinion is if Im going to buy a phone, Im then going to go to a prepaid plan that is going to be a lot less expensive and give me more bang for the buck.

      • CM Punk

        Please do your homework.  Currently T-MObile has both a $70 & $50 prepaid unlimited offering and looking to expand their $70 plan from 2 GB before throttling to 5 GB and add a $60 plan.  Hence the significant prepaid growth they are seeing.

        Also, their contract family plans are 99.98 + phone (so roughly 120-130 a month…Unless you pay for the phone upfront, which is what you’d do on prepaid) and that puts you right at the 50-60 front.

        There you have it, high-end & low-end are all available at roughly the same price until you start going into family plans where postpaid makes the most sense. ($35 add-ons up to 5 total lines after the first 2 (plus phone) which, on the low end androids like prepaid consumers would look at comes out to be $255 before taxes for 5 lines of unlimited everything or, $51/line)

        So, 2x the price is absolutely false.  And, on top of your clear disregard for the facts of what their plans really use, you also may want to think about hitting enter before replying with incorrect information.

        • SJ

          We were talking about Tmobile’s post-paid plans.  They haven’t really done a great job of advertising their prepaid.  People just see Android phones on Boost or MetroPCS etc for $50-55 and then go on Tmobile’s website and see plans for 79.99 for 2gb or over $100 for 10gb and make their choice — especially newcomers to smartphones.  People don’t know how much data they will use and are attached to the unlimited prepaid brands because they perceive it as value.  Just like when you go to an all you can eat buffet.  Go ask the average person.  Ive done my homework…and $100/2=50 

           Plus whether people want to acknowledge it or not, the pending merger is a psychological factor in making most people shy away from Tmobile for uncertainty.  

        • IT Guy

              You hit on a point there that I’d like to expand upon. Lately people seem to jump to unlimited plans by default. Many of them could be saving a  good chunk of change by rethinking their plans. (Not all, but some)

              I always urge people to look over their last 3 or 4 billing statements to see exactly what they’re doing on their phones and when. Do they have a lot of night and weekend calls? Those are free on most if not all plans these days. Do they make calls to other T-Mobile users or people on their family plan? There again, already free. The key is to look at calls that they’re actually being billed for. Many are suprised to see how low that number really is.

              For smartphone users, how much data are they actually using? Could they cut it down a bit by switching on wifi now and then? It’s quick and easy to do and can save a few bucks every month.

              And finally, it’s not necessarily bad to go over your allotted minutes now and then. If you’re paying $20 less every month for a limited number of minutes and you occasionally end up spending $20 on overages, you’re still coming out ahead.

        • Mastrorj

          Im one of those people. I have an unlimited plan but dont use it as much. But heres why i have it. In the past ive neglected my minutes and was terrible at monitoring the usage. I would go a few months using hundreds under my limit and then out of nowhere go a few hundred over. I also have my 20 yr old brother on the plan who i dont trust is responsible enough to watch his minutes as well. So i go unlimited bc its a good safety net for us. As far as data is concerned i thought originally that they would do it like minutes and monitoring it that way. The fact that they are cool about telling u hey ur about to go over and throttle down is nice to know and there are no overages on data, you just pay for more. Why cant they do that with minutes?? Truth of the matter is that they want u to go over if they didnt they would have an easier way or wouldnt let u go over. They could just cut u off and send u a text saying ur min for the month are used up press 1 to buy 100 min for $15 or 2 for no. But for me, its that fear of going over that keeps me at an unlimited plan.

        • Plt726

          The beauty of prepaid is that you are not attached:  simply change your plan if you determine your data usage is higher than anticipated.  I have an Android phone, and unlimited everything. My Tmobile bill is only $50 per month.  And, the android phones on MetroPCS, with the exception of the LG Optimus, aren’t worth it if they were free!

        • SJ

          Oh and as I read my post over again, my example of 2x the price is spot on for my friend who currently has a talk only plan at $35 for 1000 min and free nights/weekends.  The only phones he’s being offered for upgrade are smartphones and the cheapest plan to keep his minutes would be the Classic Unlimited with 200mb data which is $70.  Hence twice the price as there is no data plan with 1000 minutes and he doesnt want a 500 min plan because that’s his only phone and he uses more than 500 on most months.  Listen, Im not anti-Tmobile.  I want them to succeed and for there to be more competition…but people shouldn’t get so offended when people point out some of Tmobile’s problems or mistakes.

        • Plt726

          Your facts are incorrect.  My husband has the $39 plan, and he gets 1500 minutes; fine for him because he barely touches his phone.  I have a $50 plan, and I have unlimited everything.  There is a restriction on data, but that’s fine for me because my web usage is not high.  Your friend needs to check out his options more.

      • ItsMichaelNotMike

        Excellent post and spot on.

        Despite what the Punk says, what matters to consumers is perceptions, not what T-Mobile does and does not offer that’s competitive.

        And Punk’s response is similar to how T-Mobile employees post in here and there lies the problem. Instead of looking at your post as a way to determine how to fix T-Mobile (not that anyone at T-Mobile cares to do so, since morale is in the toilet) he insults and calls you a liar. (I would not be at all surprised if he works for T-Mobile).

        • SJ

          Thanks for your comments Michael.  Im so sick of the responses from these people that refuse to see past their Tmobile blinders.  Instead of berating customers, listen to their complaints and try to solve the problems.  Tmobile is not known as a prepaid brand; Boost, Virgin, Metro etc are and customers like the idea of no contract if they have to pay 199 for a phone anyway, and the unlimited 50-55 sounds a lot better than 80-100.  If you wanted unlimited data on Tmobile, you’d be paying over $100; thats why Sprint is getting a lot of free PR these days because customers who are seeking that can get it for $80.  Maybe Tmobile does have the right products and plans but they are not communicating it effectively to new or existing customers.  As an existing customer, Ive gotten nothing from them since my contract ended.  In the past, I always got letters and special offers, thanking me and encouraging me to sign a new contract.  Last month they had a big value plan sale (that their reps can’t even explain so thats a problem right there), and they didn’t send a single email or text to their customers.  I only knew about it because I read it on this blog…No offense to the blog owner, but most Tmobile customers do not read this blog.  (Maybe Tmob executives should).  So you guys can continue to be nasty to any body who posts something you don’t like  Thats not going to help Tmobile. If someone makes a mistake, then politely correct them.  Any prices Ive quoted, Ive checked on the appropriate website right before I posted.  

        • Tmofan

          I would like to politely correct some pricing info for you about T-Mobile. If you would like unlimited Talk, Text and web we have it for $79.98 for one line or $139.98 for two lines on our classic plans or $49.99 each line on value plans (you do pay retail for your phone but even having it billed in payments of $5-$15 you can see value plans do save money. If you have less then 6 mths remaining on contract they you may also qualify for $5 discount on single line or $10 on family plan and that is monthly discount for 2 years.  We do have prepaid unlim talk, text and web for $50.  I went to the sites of all the 4 National carriers and the following are prices from their sites.  All listed are for individual line only.  This is for regular service Not prepaid.

          Sprint-www.sprint.com Simply Everything Unlimited- $99.99 (on their Network)

          AT&T http://www.att.com- Unlim Talk $69.99, text$20, web (2gb) $25= $114.99

          Verizon http://www.verizon.com- Unlim Talk $69.99, Text $20, web (2gb) $30=$119.99

          T-Mobile http://www.tmobile.com Unlim Talk $49.99, Text $10, Web (2gb) $20=$79.99 Classic or $44.99 +$5.00 + $10= $59.99 Value
                                            
          On verizon and At&t web is billed extra when you go past 2gb or you can go up to next level 5gb for $20 more.  On T-Mobile you don’t get billed past 2gb just slowed speeds but you can increase to 5gb for $10 more.

          So of the national carriers T-Mobile is by far the least expensive.  Yes there is Metro and that is good if you don’t leave the town you’re in.

      • CRT24

        That is simply not accurate that T-Mobile will not let him upgrade to anything but a smart phone……anyone can upgrade to whatever phone they want and if they get a subsidized smart phones then they will be required to add data or they can go value and not have a data requirement so please don’t come on here and lie to make your case

  • Lubbalots

    Cost saving plans + magenta girl = cheap sex.  Has it worked for Tmo?  Apparently not!  So what are the execs doing wrong at Tmo?  Ask the the millions that left.  Are they doing that.  No!  They wouldn’t be where they are at know if Tmo execs ask the question “WHY ARE WE LOSING CUSTOMERS?” and acting upon the results.

    • Littlesis1774

      T-mobile probably lost more customers when the CMO said that they are not getting the iphone 5 which is iphone 4s. T-mobile decided to cover their butts by blaming Apple.

      • Ericd

          It was because of Apple, not something made up.

  • WhatsUpRob

    I think they are being overshadowed by this deal and their financial situation. T-mobile has actually decreased the price of their postpaid plans. They used to have completely unlimited everything for 79.99 (not just mobile-to-mobile like Sprint), but now  they came out with their new “Value Plans” around 2 months ago.

    The new plans are different but from what I understand you can get 1 line of unlimited everything for $70-75  if you activate a top of the line phone with your 2 year contract. If you already have a phone it is just $60/ per month/ or $100 for 2 lines.

    When they release the Galaxy S 2, I am getting 2 lines of unlimited talk, text/pics, and web for $130/per month (before taxes). The 3rd and 4th lines are only $35 so I am actually trying to find another person so I can split the bill 3 ways. That would drop my portion down to around $55/ per month. 

  • Immortaltechnique17

    I’m just fine with postpaid. I pay 87 for 5gb. Unlimited texts and minutes. I get great coverage sometimes it sucks. I’m just waiting for december when I can upgrade to the s2 for a subsidized price. Right now I have a galaxy s 4g. It works for me. but I can afford i.

  • Immortaltechnique17

    I’m just fine with postpaid. I pay 87 for 5gb. Unlimited texts and minutes. I get great coverage sometimes it sucks. I’m just waiting for december when I can upgrade to the s2 for a subsidized price. Right now I have a galaxy s 4g. It works for me. but I can afford i.

  • Gwapo

    Make it 1.999 million – minus 1..I will become a tmobile post paid customer this year!!!

  • Littlesis1774

    Sprint also has the 79.99 for 450 minutes plans which includes  text and data plus insurance for $8 will be around 80. Sprint is fine with me because all of my family and friends are on mobiles anyway. I can still get the iphone 4s

  • Plt726

    I have to admit that you are absolutely correct.  I was with VZW for many, many years, paying over $240 per month for my service and my granddaughters.  I got tired of it.  I love phones, so it was no problem to purchase a nice device outright and find a provider that I could save money with.  I put my granddaughter on Metro because all she does is texts, and I went to Tmobile.   My unlimited plan is $50 p/month; hers is $50, and I put my extra in my pocket.   I have an android phone that I love and I’m saving nearly $100 per month.  I am happy with their service, and elated that my divorce from Verizon is final! 

  • Kyle

    For me, T-Mobile is the best bang for the buck in my price range. I signed on a bit over 2 yrs ago with a corporate discount from my work. I have 450 mins (i rarely go over 100), unlimited text and data. (I have a Nexus One) Coverage in my area is really good, I have constant 3G coverage and I only ever drop in some of the innermost rooms of my university. 

    With taxes my bill comes out to ~$66 give or take a couple dollars a month. 

    Lets just say if the Samsung Nexus Prime hits T-Mobile, I’ll be staying on board for another 2 years (hoping ATT honors existing contracts). Otherwise, I’ll be jumping ship along with everyone else for the next best option. 

  • Kyle

    For me, T-Mobile is the best bang for the buck in my price range. I signed on a bit over 2 yrs ago with a corporate discount from my work. I have 450 mins (i rarely go over 100), unlimited text and data. (I have a Nexus One) Coverage in my area is really good, I have constant 3G coverage and I only ever drop in some of the innermost rooms of my university. 

    With taxes my bill comes out to ~$66 give or take a couple dollars a month. 

    Lets just say if the Samsung Nexus Prime hits T-Mobile, I’ll be staying on board for another 2 years (hoping ATT honors existing contracts). Otherwise, I’ll be jumping ship along with everyone else for the next best option. 

  • magenta no more

    After 8 years I left t-mobile

    3 “refurb” fees for phones that they wouldn’t credit even after more than enough proof that I did not have the phones and no one else was using them

    $200 in overages that were caused by software errors on a Motorola Defy. the very same defy that had to be exchanged 5 times to get one that worked.

    and $200 in long distance charges that were supposed to be waived due to international talk and text plan.

    plus $200 in overages that should have been credited due to back dating to unlimited. not only did they not credit the overages, but I lost my grandfathered voice plan and was forced to sign 2 year contract. i was okay with it due to credits, but credits were never given. and unlike activations, NO REMORSE PERIOD FOR PLAN CHANGE CONTRACTS
    so I had over $1500 in fees on top of my regular bill

    which wasn’t that cheap to begin with. $80 for base 2 lines 1500, $15 for each added line, $25 for texting, $75 for 2 unlimited data lines and 1 200 meg line, $15 extra for international talk and text on the one line. $210 pre tax.

    8 year customer, and no credits were allowed, everything was “valid” charges, talked to retention, talked to customer service, talked to financial care, no big

    I did not have $2000 to pay them, so they suspended it and said I had 30 days to pay it

    To hell with a dying company, I signed up for ATT, got 5 free androids [1 atrix, 3 thrills, and an infuse] and got the exact same service with BETTER COVERAGE and even FREE MEXICO ROAMING and FREE UNLIMITED TO ANY MOBILE for only $30 more at a “whopping” $245..and no throttling either [I don’t tether]

    oh, and I can change my plan without signing a contract, I get free hotspots almost EVERYWHERE, and it knocks 10 percent off my uverse cable/net bill. And I don’t have to worry about a merger.

    8 year customer, I realized the truth, and that’s why they will lose 1-2 million customers, because the old loyal faithful people who used to bleed magenta are being scrwed day in and day out.

    • Mastrorj

      i feel ur pain, ive had many of those same experiences. not even going to get into it. But i wanted to say just be careful with ATT saying they dont throttle. when i went last week to check em out they told me for this particular plan they give u 2gb of data but they just cut u off after that…You can buy more the rep said. but they dont bump u to 3g? i asked, and he said no we just cut u off and u gotta buy more. soooo i didnt think it was cool if im in the middle of doing something and instead of just getting bumped down to 3g i would have no internet and have to call in to get more. But if u got a plan thats different i understand, just passing info onto another scared tmo customer like myself.

  • Anonymous

    This to me is like watching Nero play the fiddle as Rome is burning.  DT is clearly giving up and setting T-mobile up for failure to promote this AT&T acquisition.  Going at this pace, how much longer can t-mobile really last? would this help the AT&T acquisition go through?

    It looks to me like t-mobile is putting a front with these retail store refreshes and interesting product releases, when internally they are ready to light the wick.  I’m not sure if anyone sees it like i do here but my sympathy goes out to the employees of T-mobile because their chains are getting yanked if this is true.  This can’t be good for company morale :-(

    • Ericd

        I’ve been with T-Mobile for years, and I am perfectly happy there.  I would leave if they became part of AT&T.

      • Capricorngyrl

        I’ve only been with 2 carriers in my life; Nextel for 8 yrs and Tmo for 5yrs. I left Nextel when Sprint took over and went to Tmo. Now with Tmo possibly merging with ATT, I left and went to Sprint. I was SO very happy with Tmo but I CANNOT do ATT. Sorry magenta. If the deal doesn’t go thru, I’ll gladly come back to Tmo.

    • Ericd

        I’ve been with T-Mobile for years, and I am perfectly happy there.  I would leave if they became part of AT&T.

  • Vim

    T-Mobile’s biggest problems right now are the uncertainty and
    paralysis caused by the pending merger.  It’s pretty slick of AT&T
    to use the problems that they themselves are causing as an excuse for why the merger they want must happen.

    It’s no secret that the big telcos have armies of well paid lobbyists, “analysts”, and shills in the press corps doing their bidding.  And even beyond those who make a living parroting what the “Death Star” wants them to say, there is an even larger army of extremely sympathetic investors whose investment portfolios will be directly harmed if this deal doesn’t go through.  Therefore it shouldn’t be the least bit surprising that there’s a great deal of very well-funded push-back to get this deal through in spite of the fact that it’s bad for competition, and thus bad for the US consumer. 

  • Mft8903

    T-MOBILE SUCKS!