Customer Requirements For T-Mobile/Wal-Mart $30 Prepaid Plan, HTTPS Data Blocked?

There has been quite a bit of confusion surrounding the new T-Mobile/Wal-Mart $30 prepaid Monthly4G rate plan and we hope this image can clear a few things up. First and foremost, you must get a new number in order to take advantage of this offer as existing customers cannot move over to this rate plan with their existing number. As you can see in the image, there are no exceptions to this requirement. Secondly, before you decide to take advantage of this rate plan, think long and hard about what your needs are, as you can’t go back to the plan if you opt for it and then move away from it.

Still, with all the little exceptions necessary to take advantage of this offer, it’s still one heck of a deal. That is, unless you need to surf HTTPS websites such as Gmail, Yahoo or Facebook. Sites with HTTPS require a secure log-in and we’re hearing from countless folk who have early-adopted this new rate plan that they are unable to visit those sites from the phone browser.

We’re still looking for confirmation the secure website troubles are an actually block or just an a technical problem T-Mobile is aware of.

Let us know if you are having similar troubles connecting to secure websites.

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  • Orangejuice

    I just switched to the $60 unlimited/2GB plan and I can’t access HTTPS sites. Just live chatted with tech support and they said they unblocked it for me and that it would work in a couple hours. I’ll report back.

    • Orangejuice

      Update: Still doesn’t work. 

      • Ryan

        So this is effecting not just the $30 walmart plan? WTF gives?!?

      • Ryan

        So this is effecting not just the $30 walmart plan? WTF gives?!?

      • Ryan

        So this is effecting not just the $30 walmart plan? WTF gives?!?

  • Anonymous

    $60 (2GB) plan, no HTTPS. Brand new SIM from T-mobile activated on the 14th of October.

  • Anonymous

    $60 (2GB) plan, no HTTPS. Brand new SIM from T-mobile activated on the 14th of October.

  • Anonymous

    Some people have reported this, but they came back later and said they just had “WebGuard” turned off which didn’t resolve the issue. Hopefully you are on to something, however!

    Thanks!

    – Fail. This was supposed to be in reply to Orangejuice.

    • Orangejuice

      yeah, I would not be surprised if they just turned off webguard because they asked for the exact info that you have to fill out to turn it off: address, age, etc. We’ll see what happens. It’s definitely frustrating.

  • Loren Howe

    Its not just https websites, its any google service or app that requires you to login. For instance when you first turn on an android phone for the first time it asks you to sign in to your google account. That won’t work. It will tell you that you dont have the proper provising for data connection. In addition, you cant download from the android market, you cant check your gmail, you cant use google maps, you cant use youtube app. Almost every app requires a secure web connection. Basically the only thing you can do is open the browser and view non secure web pages. Almost every app and google service doesnt work. This is not some small inconvience. Your android phone will not work.

    • J. Williams

      Wow! This is flat our crazy!

  • Rossalanis9

    i just got the new walmart & t-mobile $30 monthly 4g plan and it does let me check my gmail and download app in the market

    • Loren Howe

      You probably have wifi turned on. It will stop working if you disconnect from wifi.

      • Rossalanis9

        nope i dont promise… i would post a video it i dont think this site lets me

        • Loren Howe

          Where did you get the sim card and/or phone?

        • ross alanis

          here i got proof i just made a video …  http://www.youtube.com/watch?v=ft8lBThEc2s

        • Anonymous

          I guess Rossalanis9 realized it doesn’t work… :o

        • Loren Howe

          Where did you get the sim card and/or phone?

        • Loren Howe

          Where did you get the sim card and/or phone?

      • Rossalanis9

        *but

      • Rossalanis9

        *but

      • Rossalanis9

        *but

    • nfdoj

      did you call them to take web-guard off? are you a brand new customer?
      have you ever? have had t-mobile service before? if so are all this
      accounts in your name? it would really help to know thank you. why i ask is because t-mobile may be blocking this for currently customers.

      • http://ashn.myopenid.com/ Ash

        Why would they block current customers?

  • Anonymous

    I knew this plan would be too good to be true…. having no https is certainly one sneaky way to discourage smartphone users or postpaid users to move to this plan. I highly doubt any dumbphone users would ever hit a 5gb cap. This is kinda lame on T-Mo….

    • yop

      Kinda? It is lame, selfish,etc.. T-Mobile liers liers liers.

  • Anonymous

    Here’s the link to this issue on t-mo’s support forum: http://support.t-mobile.com/thread/9349?start=15&tstart=0

  • ANON

    Wait so this doesn’t have anything to do with Webguard? That’s turned on by default for me.

    My worry is because it’s a “Walmart” plan it has to be safe. So no secure sites might just be the way the plan works…

    • Anonymous

      I don’t use the walmart plan and have the same issue. $60 plan here.

    • Primus42

      This is correct…. Most pre paid plans have Web guard by default because people under 18 can get them…the fix is to call customer care to have Web guard removed…address as well a age verification are required to remove it

  • Anonymous

    well that sucks. hopefully this is all just a misunderstanding. I was hoping to open a new line with my sensation I just bought. also, since you are forced to get a new number if you are on T-Mobile already, what about if you’re coming from a different carrier? are you allowed to port it as usual?

    • W3m1975

      you can do it but keep in mind t-mobile now requires you to go back on your old plan if you port out and back in within  90 days.

  • Ryan

    I bought a $250 HD7 just for this plan, going to be pissed if they can’t fix this…

  • Rfgenerator

    …and T-Mobiles war on their customers continues….

  • Loren Howe

    I know some people have said they have been able to view https sites in the browser by modifying certain proxy settings however they were still unable to download from the android market or check gmail via the gmail app etc or use other apps that require a secure connection.

    • ross alanis

      i didn’t change anything on my proxy setting here ill make another video of me downloading an app from the market and going to more https websites

      • Robert Romero

        Your video is very interesting.  Please elaborate.  What kind of phone do you have?  Where and when did you get your sim?  Are you a new Tmobile customer, or did you switch from an existing plan?  Details, Details, details, please.

    • ross alanis

      i didn’t change anything on my proxy setting here ill make another video of me downloading an app from the market and going to more https websites

    • ross alanis

      i didn’t change anything on my proxy setting here ill make another video of me downloading an app from the market and going to more https websites

  • Loren Howe

    I know some people have said they have been able to view https sites in the browser by modifying certain proxy settings however they were still unable to download from the android market or check gmail via the gmail app etc or use other apps that require a secure connection.

  • Ryan

    It APPEARS this only effects new customers… I heard from two people who were allowed to switch from another Tmobile plan it’s working fine… The plot thickens… I wonder if all sim cards from walmart block https?

    • Robert Romero

      I would not trust any reports that things are “working fine” unless they absolutely, POSITIVELY, verify that they’re not using wifi. I’ve seen
      PLENTY of posts saying “I can log onto secure sites now! Oh wait a
      minute….I was on wifi….never mind”.  And this problem is NOT confined to sims purchased from Walmart.

      • Ryan

        Yah seems I may be wrong. This is such a bummer, I was so excited to finally have data!

  • Android00

    I don’t get you T-Mobile? Why block HTTPs sitese I don’t get it.

  • Android00

    I don’t get you T-Mobile? Why block HTTPs sitese I don’t get it.

  • Anonymous

    This is stupid, very stupid!
    Don’t y’all know even my t-mobile requires https???
    How can I refill online if https is blocked?

  • Orangejuice

    open up Market and download an app.

    • ross alanis

      ok give me a sec

    • ross alanis

      ok give me a sec

    • ross alanis

      uploading…

    • ross alanis

      i just replied to you with the link to my vid but have to wait till the site approves my comment…?

  • Orangejuice

    open up Market and download an app.

  • W3m1975

    I am going to warn you not to hold your breath, your response is based on how important a customer they believe you to be. The criteria they use is about monthly recurring charges, length of tenure, and contract status which you have no leverage for any of these on this new plan.

  • Anonymous

    WARNING!!!  This is not just limited to https.  T-Mobile has launched a major rip-off scam with this plan.  All sites are blocked.  I try doing a google search on something, but when I try to go to ANY

  • Anonymous

    WARNING!!!  This is not just limited to https.  T-Mobile has launched a major rip-off scam with this plan.  All sites are blocked.  I try doing a google search on something, but when I try to go to ANY

    • nfdoj

      i agree! lets do it.

    • http://twitter.com/BoostApps Dennis Bournique

      I think it’s just T-Mobile’s typical incompetence when it comes to anything connected to the web on mobile. It will get fixed if enough people complain. We need to keep up the ranting though especially on more visible social media like Facebook and especially Twitter.

      “Never attribute to malice that which is adequately explained by stupidity.” – Hanlon’s razor

  • http://paulprins.net Paul Prins

    not sure why they would block https. I do know that HTTPS does not cache browser data the same way that standard browsing does, so blocking this could be an attempt on their part to help you stay within the usage cap. I wonder how it handles API calls from apps since most specs require those calls to be made over HTTPS.

  • lvava

    I am getting this problem too, where I cannot go to any secure websites or download any apps from android market.  

  • Orangejuice

    well, consider yourself lucky.

  • http://twitter.com/pcgeek86 Trevor Sullivan

    Yes I am having the same problem as well. T-Mobile is totally unaware of the issue — wtf?

  • whatsnew

    It isn’t just the $30/mo plan, I have seen this happen to many ppl in the past n the solution was to have them talk to monthly 4G care, do the age verification, have them remove webgaurd and wait a few hours. Its on by default.

    • nfdoj

      been there done that no solution.

    • Robert Romero

      I’ve seen several posts from people saying they DID explicitly turn off Web Guard, DID wait for several hours, and STILL had the problem.

    • Anonymous

      This is definitely not webguard.  I had mine turned off 2 days ago, & still I have no connection for anything except web2go.  I fought for 4 days straight with customer service & technical support.  I’ve heard all types of excuses.  They don’t know why it’s happening, but some higher power at tmobile knows exactly what’s going on.  This was done on purpose.  I’m very mad with tmobile right now.  How dare they do this to so many people.

  • Ryan

    This isn’t webguard which came on by default for my account?

    • http://twitter.com/pcgeek86 Trevor Sullivan

      I called and had them disable WebGuard — it fixed the problem I was having, but I still can’t access HTTPS anything.

  • Orangejuice

    At this point I would think twice about picking up this plan. Tech support has no idea whats going on and now I am basically on a mission to cancel the automatic refills I set up since there isn’t a clear way to do it on line. I was always a big T-Mobile supporter, I am not sure what they are doing here. 

  • Orangejuice

    At this point I would think twice about picking up this plan. Tech support has no idea whats going on and now I am basically on a mission to cancel the automatic refills I set up since there isn’t a clear way to do it on line. I was always a big T-Mobile supporter, I am not sure what they are doing here. 

  • nfdoj

    yes it works, for you!

  • http://twitter.com/pcgeek86 Trevor Sullivan

    I have a pre-paid plan directly through T-Mobile $60 / month, unlimited voice / text, 2GB of 4G data. This plan was *just* released on Monday (10-17-2011).

    Can’t access HTTPS anything. I’ve direct message’d @Tmobile:twitter on Twitter.

    • ross alanis

      mine works though…

      • Ryan

        Make sure you didn’t get swtiched to the other $30 a month plan, with the 1500 minutes. Someone elsewhere got switched by accident and that worked.

        • ross alanis

          i didn’t im trying to post of video of mine working but this site wont let me post a link to my vid 

        • ross alanis

          i didn’t im trying to post of video of mine working but this site wont let me post a link to my vid 

  • nfdoj

    the plan clearly says :100 Minutes Unlimited Unlimited First 5 GB at up to 4G speed
    $30.00
    /month Your current plan Keep this plan Hide plan details
    Plan details : $30 Unlimited Web & Txt w/ 100 Min. Talk (5 GB data at up to 4G speed) Great for video chat, streaming music/movies/TV, playing online games, and more.

    • Hshsh

      text included?

  • nfdoj

    see there great for VIDEO CHAT,STREAMING MUSIC/MOVIES/TV.

    • Loren Howe

      Youtube app doenst work. Still false advertising. Also read that Tmobile TV doesnt work either.

      • Loren Howe

        *Doesn’t. This site hangs when I try to edit my comments. Also hard to play games when you can’t download from the android market.

      • Loren Howe

        *Doesn’t. This site hangs when I try to edit my comments. Also hard to play games when you can’t download from the android market.

  • http://tmonews.com David

    You’ve posted this 200 times already, I think we’ve got the link now.

  • http://tmonews.com David

    You’ve posted this 200 times already, I think we’ve got the link now.

  • dc

    This has been a NIGHTMARE since Monday morning.  I was an existing T-Mobile customer (off-contract) with a G2x.  Wanted to take advantage of this plan as it would be perfect for me.  Long story short, nobody knew what I was talking about, especially the T-Mobile phone rep I was working with.  He ended up changing my plan from Even More Plus to “Pay as you go”, even though I thought I was getting the “Walmart” plan.  Come to find out from a LOT of hassles with phone reps, T-Mobile store employees, and even Walmart, I can’t port my number to this new plan.  So, to try salvage this mess, I attempted to go to the Monthly 4G $60 unlimited talk, text, and 2GB data (similar to old Even More Plus that I had), but now I can’t get the data to work on my phone.  Again, more hassles with phone reps and tech support.  I give up.  One of the worst decisions I have made before not knowing all the facts.  I will be choosing a new carrier soon, and leaving T-Mobile in the dust.

    • Orangejuice

      This has pretty much been my experience as well. As soon as you go prepaid you are treated to second rate customer service.

      • dc

        Thank you!  My sentiment exactly.  Funny thing is, when I was under the Even More Plus plan, a store rep gave me a tech 800 number I probably shouldn’t have had (I am on my 3rd G2x – it has freezing issues), and I was treated like a king.  Now that I am pre-paid and having all these issues with data, that number no longer works.  It forwards me to pre-paid customer service where I have to wade through umpteen menus, etc.  What a shame, considering I really was “pre-paid” before I went pre-paid.

        • Giraffe

          When you pay bottom line prices, companies cut corners, and customer service is usually the first to go.  That’s the tradeoff you make, it’s not T-Mo’s fault that customers want it.

  • Gwapo

    Any update?

    • 576

      i am able to access secure websites as of right now first time since i got the plan. hope it last

    • 576

      i am able to access secure websites as of right now first time since i got the plan. hope it last

  • Ryan

    i sent this to engadget, cnn, and tmobile… everyone should send this out. The more notice, the faster they will fix and explain what is going on.

    • 576

      have you try it in last 5 minutes ?

    • 576

      have you try it in last 5 minutes ?

  • Ryan

    WORKING FOR ME WOOOOOO!!! (I changed nothing!)

    • 576

      me too.

  • Anonymous

    Battery pull and now mine is working. 4G (zero – one bars meh) and 2G seem fine. Getting gmail syncs and such. G2X CM7 nightly.

  • hey hi

    Looks like it just started working!

  • TmoUser

    For those who has this $30 plan in a HSPA+ 42M area and is using either the Amaze 4G or SG2, does this plan allow the phone to get the higher 4G speeds? Thanks

  • Gwapo

    can I cut the prepaid sim and put it in an Iphone4?

    • http://twitter.com/Th3Sizzle Brandon Simonsen

      I assume you can but you would only be getting edge speeds

      • Gwapo

        Thanks !!! Yup …I am still thinking if I get the Iphon4s unlocked or Samsung G2 or HTC Amaze.. or Samsung Exhibit 2… :0)

    • Respawn

      Be careful. I use to work for AT&T, and a customer did that with his iPhone 4 (jailbroken) and his T-Mobile SIM card wouldn’t come out and was lodged in there. I wouldn’t recommend it (but then, there’s not a way to get an iPhone on T-Mobile prepaid that I know of besides that anyway). Funny … the customer called, blamed us, and demanded a supervisor. Got to me, and I pretty much told him (in nice words of course) that he was an idiot for blaming us for his problem and we couldn’t do anything. Then he threatened a lawsuit (which of course, did nothing).

      Did you try seeing if T-Mobile could send you an unused micro SIM card so you can try and activate it on prepaid?

    • Gk

      Standard sims are slightly thicker than  Micro-sims, so you need to file the edges a little after cutting it. That worked for me.

  • Loren Howe

    I want to personally thank David the editor for writing this article to help draw attention to this pretty serious problem and helping us see this through to its resolution. Thank you kind sir. You have earned some very loyal readers for this !

    • Gwapo

      Thanks David!!!!

    • Gwapo

      Thanks David!!!!

    • Gwapo

      Thanks David!!!!

  • Anonymous

    No problems for me, using my old Mytouch 4g I have all services can view HTTPS fine.

  • Lovmykugl

    Yet another example of how Tmobile doesnt care about keeping its existing customers and how everything is geared to new customers.  After writing a letter to Tmobile’s CEO and executives, I got responses from their Executive Office Relations team.  I’ll call them tomorrow and see if they have anything to say for themselves after my long list of complaints and terrible interactions with their reps.  I told them I wasn’t interested in hearing any more apologies so unless I get offered something substantial, my days will be numbered.  I will use the prepaid for the time being until the old phone stops working.

  • Jigajay

    I was having the same problem with no internet and money being taken out my account balance when I had the $60 unlimited talk & text plan with 2gb of 4G but my web started working today and they gave me $11 credit not much but it’s something.

  • Jigajay

    I was having the same problem with no internet and money being taken out my account balance when I had the $60 unlimited talk & text plan with 2gb of 4G but my web started working today and they gave me $11 credit not much but it’s something.