T-Mobile Shows Renewal Customer Growth Is Strong

There has been a lot of negative news lately surrounding T-Mobile’s financial performance given AT&T’s efforts to portray them as a carrier steps away from financial ruin. While that may be the way AT&T is attempting to portray T-Mobile, there is some good news considering T-Mobile’s recent internal report regarding the number of customer renewals in the last three months. A total of 5 million customers have renewed their service with T-Mobile in the last three months alone.

During the month of June T-Mobile renewed 1.7 million customers, 1.6 million customers in July and 1.7 million customers were renewed on contract in August.

“Our 4G network, strong handset lineup, and the introduction of the classic and value plans are giving customers are reason to stay and our RSRs/CSRs are executing flawlessly,” says Greg Hoffman, VP of Churn and Retention. “The renewals programs we implemented are showing big results. We’ve had three terrific months in a row.”

T-Mobile is taking a long hard look at their churn results and has begun attacking the causes individually. T-Mobile is working toward a renewal goal of 85% translating to 16.5 million on-contract customers by years-end. At the end of August T-Mobile is at 83.4%.

While three months of renewal success isn’t enough to turn T-Mobile detractors around in their overall beliefs of the company’s health, it shows that T-Mobile isn’t quite as dead in the water as some would believe. Furthermore, it will definitely take more than three months numbers to turn around the overall impression that AT&T is attempting to spread surrounding T-Mobile’s future without a partner such as AT&T. So T-Mobile we salute your continued efforts to work for your customers and continuing to provide great value.

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  • Anonymous

    They have yet to entice me with a reason to re-new my contract or phone through them. Contract been expired since 2006.

    I don’t like being forced to go from unlimited data, down to 2GB/5GB bundled with throttled data, especially at a higher price.

    T-Mobile used to be cheap, for a national carrier. Now, they are just about close to or are more than AT&T/Verizon when it comes to monthly rate plans post taxes/fees.

  • Anonymous

    They have yet to entice me with a reason to re-new my contract or phone through them. Contract been expired since 2006.

    I don’t like being forced to go from unlimited data, down to 2GB/5GB bundled with throttled data, especially at a higher price.

    T-Mobile used to be cheap, for a national carrier. Now, they are just about close to or are more than AT&T/Verizon when it comes to monthly rate plans post taxes/fees.

    • DIAMOND PRINCE

      How can you say then whe all the others for unlimited everything is 100 and up. For T-Mobile plans are 130 for 2 lines and 59.99 for value plan thats pretty much what you would pay for the highest plan on metro pcs T-mobile has amazing low prices and is a great company. And it always had a 5gb then you throttle.

    • DIAMOND PRINCE

      How can you say then whe all the others for unlimited everything is 100 and up. For T-Mobile plans are 130 for 2 lines and 59.99 for value plan thats pretty much what you would pay for the highest plan on metro pcs T-mobile has amazing low prices and is a great company. And it always had a 5gb then you throttle.

    • Viper Matrix Wireless

      Terry, I thought I would never hear those words coming from you especially since you are a moderator on the forms. That is incorrect because the prices on AT&T & Verizon are higher and they are much higher than T-Mobile. Soon Sprint will join the limiting data game but they charge the same 79.99 for everything.

    • Viper Matrix Wireless

      Terry, I thought I would never hear those words coming from you especially since you are a moderator on the forms. That is incorrect because the prices on AT&T & Verizon are higher and they are much higher than T-Mobile. Soon Sprint will join the limiting data game but they charge the same 79.99 for everything.

      • Anonymous

        read what I wrote above

    • Nick

      Because of the inaccuracies in your last paragraph I don’t believe what you said in the first paragraph.

    • Nick

      Because of the inaccuracies in your last paragraph I don’t believe what you said in the first paragraph.

    • Rdotson

      Dude you are wayyyyyyyy off! What is wrong with you? Tmo is way cheaper! Hands down!

      • Misaelb12

        my tmobile plan = BEST PLAN EVER (pun intended)
        unlimited talk,text,and web!!!!!!!!!!!

      • Misaelb12

        my tmobile plan = BEST PLAN EVER (pun intended)
        unlimited talk,text,and web!!!!!!!!!!!

    • TerryLet’sbeHonetNow

      Everyone is throttled Terry, what makes you think you have a truly unlimited plan? I’m call BS on everything you have said.

      • Anonymous

        I said that because I have the old $45.99 Unlimited Loyalty plan, with $19.99 Unlimited data, and $14.99 unlimited messaging.

        You took what I said in the wrong context. I was saying that if I wanted to change to a T-Mobile-branded phone, they would force me to drop my $19.99 unlimited data, and pay the higher ~$24 to $34 pricing for the data.

        If you signed up before they started the throttling stuff, then you have unlimited data. I am not talking about that throttling after 200MB/2GB/5GB stuff. There are people that have the old $19.99 Unlimited data plans, that are bound by the 2004/2008 Terms, which do not get put into the newer throttled data category.

        I also said “post taxes/fees”, not “plans before taxes/fees”.

        • Dominic

          Incorrect.  If you are on a grandfathered plan then you are throttled at 5GB.  It doesn’t matter how old your data plan is, it gets throttled.  The Unlimited Loyalty plan is also $49.99 per month.  At what you’re paying now you could switch to the Unlimited Classic for the same price as your paying AND still be at the 5GB throttling mark, just as you are right now.  The classic plans make it the same price as the Unlimited Loyalty.

        • TerryLet’sbeHonestNow

          This is the first I have ever heard anyone say that there is a truly unlimited data plan. Even if you read this blog on the topic. A while back t-mobile use to throttle you at 10GB. At least from reading blogs, that got changed to 5GB (the so called unlimited plans). I hope I’m wrong, but I’d check if I were you. And post us. If there really is some truly unlimited plan, then tmo loyalty people lied to me about there being such a thing. I’m talking 2-3 real long calls to verify and argue about my data plan.
          Let me know. Doesn’t make sense for you to not renew given your sweet deal. It’s going away if the merger goes through and I’m highly confident of that.
          Seriously look into it. This rep told me everyone is throttled and that throttling has been going on for longer than you think.

        • http://ashn.myopenid.com/ Ash

          Sorry, but the other guys are correct, there is no unlimited data, no matter how long ago you grandfathered in.

      • Anonymous

        I said that because I have the old $45.99 Unlimited Loyalty plan, with $19.99 Unlimited data, and $14.99 unlimited messaging.

        You took what I said in the wrong context. I was saying that if I wanted to change to a T-Mobile-branded phone, they would force me to drop my $19.99 unlimited data, and pay the higher ~$24 to $34 pricing for the data.

        If you signed up before they started the throttling stuff, then you have unlimited data. I am not talking about that throttling after 200MB/2GB/5GB stuff. There are people that have the old $19.99 Unlimited data plans, that are bound by the 2004/2008 Terms, which do not get put into the newer throttled data category.

        I also said “post taxes/fees”, not “plans before taxes/fees”.

  • Tkelly979901

    I was one of ‘em!

    • Anonymous

      Me too.

      Couldn’t resist going from my 500min/200MB for $59.99 to the new 500min/2GB plan for $49.99. 

      Granted I hadn’t been on contract for years, but I thought this might keep me on a cheap plan for a while if the AT&T borg succeed in killing the competition.

      • Jays_on

        Thank goodness there’s Tmobile where u can get unlimited everything for $49! Just imagine if AT&T didn’t have to compete, Who knows what your coveted 500 + 200 for $50 would be!? Because that sounds like a pretty crappy deal to me.

      • Jays_on

        Thank goodness there’s Tmobile where u can get unlimited everything for $49! Just imagine if AT&T didn’t have to compete, Who knows what your coveted 500 + 200 for $50 would be!? Because that sounds like a pretty crappy deal to me.

    • Anonymous

      Me too.

      Couldn’t resist going from my 500min/200MB for $59.99 to the new 500min/2GB plan for $49.99. 

      Granted I hadn’t been on contract for years, but I thought this might keep me on a cheap plan for a while if the AT&T borg succeed in killing the competition.

  • Tkelly979901

    I was one of ‘em!

  • BP

    This renewal customer growth works in favor for the AT&T takeover.  5 million renewals in 3 months shows that customers approve the AT&T deal rather than reject it.

  • BP

    This renewal customer growth works in favor for the AT&T takeover.  5 million renewals in 3 months shows that customers approve the AT&T deal rather than reject it.

    • Nocatsinamerca

      I support the buyout.  More coverage for me at the same monthly price. 

      • BP

        Me too for 2 years.  As soon as they announce a deal is getting close, I am signing a new 2 year agreement.

      • dutch

        Only the same if you can pay in dreams and rainbows

        • Montana

          Another one of the sad lies being pushed around by those who oppose the buyout. 

          AT&T will honor your current rate plan as they did for Blue customers.  I had my old Blue plan with AT&T for 7 years despite the transition to Cingular and then again to the new at&t.

      • dutch

        Only the same if you can pay in dreams and rainbows

      • WelfareNation

        Me too.  I didn’t realize how many welfare crybabies T-Mobile had till I came on this board.  You can throw a much larger coverage area and LTE at them for the same price they pay today and they’ll still bitch and complain the govt. isn’t doing enough for them.

        • Auser72

          Being frugal and getting the most for your money use to called conservative, now its called welfare. How do you feel about all the grants, tax breaks and spectrum that was given to ATT at the expense of the the American taxpayer??? Is that welfare???? Is it treason when they outsource American jobs for the benefit of a few shareholders?????? You need go study the history of Att/Ma Bell and the ridiculous rates everyone had to pay for long distance because of lack of competition. Ma bell vs MCI would a good starting point. And I think you can get your point across better by engaging in intelligent conversation vs. thowing baseless labels around.

        • Tbyrne

          You my friend, hit the nail on the head. Genius!

        • nps

          What an ill informed statement.

        • nps

          What an ill informed statement.

        • md

          Seems like your approach thought process is short-term: Improved covered, low price. However, long-term you may be paying more and much more than if more competition existed. It’s hard to say which approach will be better in a five-year TCO. Hope you’re right!

        • md

          Seems like your approach thought process is short-term: Improved covered, low price. However, long-term you may be paying more and much more than if more competition existed. It’s hard to say which approach will be better in a five-year TCO. Hope you’re right!

    • Hahaha BP, you’re funny

      Don’t jump to conclusions. It’s mostly people signing up for T-mobile rate plans as a hedge to immediately getting screwed by Att right away. People also don’t have real gsm alternatives numb nutt, so you might as well lock up the rate plan. Damn your conclusion is so simplistic. Think outside the box.

      • BP

        This is between AT&T, DT and the DOJ.  If you didn’t realize by now, nobody cares what the customers think.  These last few months have been the most difficult that T-Mobile has experienced and they still have renewal growth.  That’s a huge plus for AT&T.

      • BP

        This is between AT&T, DT and the DOJ.  If you didn’t realize by now, nobody cares what the customers think.  These last few months have been the most difficult that T-Mobile has experienced and they still have renewal growth.  That’s a huge plus for AT&T.

        • JT

          Actually it is huge for the DOJ, people are looking to KEEP what they have with T-Mo.  Do a % comparison with the ATT customer base and you will find it is a larger # prefer to stay with TMO.  Innovation, pricing and overall satisfaction = Competetion.  TMO gone it all goes away.  DOJ is smart, they advise the FCC,  and the ATT deal will die a slow death, ATT will try to devalue TMO so it does not have to pay the break up fee.

        • BP is clueless

          Baring executive action by the President or Congress, this is up to the FCC. The DOJ has little do with process, great headlines and good for public opinion. Customers always have a say. They can walk or like many of us take a wait and see approach.

          BP, your out of line and don’t understand complicated subjects as much as you like to pretend. Your conclusions are simplistic. Sorry to break it down for you, but if you think this is between Att, DT, and the DOJ, then you really don’t understand the subject.

        • BP

          We already found out this week that the billing date changed without notice.  Did T-Mobile ask you was it ok to change?  When you answer no, that means its not about the customer.

        • Hahaha BP, you’re funny

          Nice way to change the subject. We all accept now that you don’t know what you are talking about. Let me guess, you got your pantied up in a bunch with the due date change…. Wow to talk about dumb things to get upset about.

        • BP

          I didn’t change the subject.  You said customers have a say.  I just made an example.  At the end of the day AT&T and DT will do anything to get this deal completed.  Each week they are going to show it.

        • Hahaha BP, you’re funny

          Nice way to change the subject. We all accept now that you don’t know what you are talking about. Let me guess, you got your pantied up in a bunch with the due date change…. Wow to talk about dumb things to get upset about.

        • BP

          AT&T and DT both want this deal to happen so any news going forward from both companies is only to persuade the DOJ.

        • Tmonews29

          So what?  Does T-Mobile have to remain in business forever just so you can have a specific rate plan?  That’s not a business I’d want to own if I was forced to remain around so those whose checks come on the 1st each month can pay on time. 

    • Hahaha BP, you’re funny

      Don’t jump to conclusions. It’s mostly people signing up for T-mobile rate plans as a hedge to immediately getting screwed by Att right away. People also don’t have real gsm alternatives numb nutt, so you might as well lock up the rate plan. Damn your conclusion is so simplistic. Think outside the box.

    • DuTcH PaPi

      That doesn’t necessarily mean that customers approve of the take over, I think it’s more likely that they’re just trying to lock in their low rates in case AT&T does acquire T-Mobile. 

      Remember, if AT&T does succeed, it’s not as though T-Mobile is going to shut their network down the very next day.  From what I’ve read, it could take up to a few years for complete “network integration,” so like me, I’m sure other customers are going to stay with a great network by securing great rates for another 2 years.

      • BP

        This is between AT&T, DT and the DOJ.  If you didn’t realize by now, nobody cares what the customers think.  These last few months have been the most difficult that T-Mobile has experienced and they still have renewal growth.  That’s a huge plus for AT&T.

        • jarjon76

          You don’t have to be so over dramatic. I would bet a lot of people renewed to lock in their low rates and because they are happy with T-Mobile as a whole. In my case, I wasn’t going to get the rates I’m getting with T-Mobile with any other carrier, plus I like T-Mobile’s phones better so it was a no brainer for me.  

      • jarjon76

        That was the main reason I decided to renew my contract–that and I wanted the Sensation. I wanted to make sure that I would have my T-Mobile rates if this merger/takeover/whatever you choose to call it goes through. If it doesn’t, I’m more than willing to stay with T-Mobile for another 24 months.

    • twag

      Meh, not so much. They approve of the T-mobile plan and don’t want to lose that. As a rep, many of my renewals are with people who are not at all excited of being AT&T customers, but want to keep sane prices for service. I use AT&T’s words in my favor. Here is word for word what I say; “AT&T has said that they will not change your plan if you are in contract, and if we stay T-Mobile, obviously we won’t either. So renewing your plan will (save you money every month, and) lock in the best rate for at least the next two years. After which point you are a free agent. You also can upgrade your phone at the same time as you would have before, so are we good to switch the plan?”This usually works. The only problem with this renewal stuff is that I focus too much on it and am not bringing in the new customers that I used to.

  • 757eliashz

    Sad but many of these are probably people trying “lock-up” their plans before getting scooped up by AT&T. :(

  • 757eliashz

    Sad but many of these are probably people trying “lock-up” their plans before getting scooped up by AT&T. :(

  • Nocatsinamerca

    T-Mobile forces contract renewals for everything.  I wanted to change my rate plan up to something more expensive and they tried to force me to renew all 4 of my lines so I said forget it.  

    • Anonymous

      Thats policy now. Any rate plan change requires a contract extension of all lines while upgrade extensions are handled line by line. Seems fair to me.

      • ichigo

        that’s not true. I try to upgrade my phone and they wanted to renewal the contract on all 5 of my line

        • Dominic

          No ichigo, that is correct.  You must have wanted to change the rate plan to get the cheaper data features.   I’ve upgraded many accounts and it always only upgrades that one line.

        • Maria

          I’m a business customer with 75 webConnect lines on a 200 meg data plan.  When I called Biz Care to bump up 25 of those lines to the 5GB plan they told me they have to renew my contract 2 years on each applicable line.  I’m giving them more money per month without any subsidy discount on new hardware and they are still trying to force me on new 2 year contracts. 

          Policy or not that is dumb needless to say I didn’t renew. 

          Wireless providers need to control churn by offering better products, services and a better network.  Forcing 2 year contract renewals for changing your rate plan is retarted.

        • Anonymous

          If all of your WebConnects are on individual 200MB plans, i would assume that only the effected lines should be subject to extensions…..However, there could be some different business acct policy i’m unaware of…..You may want to speak with another CC rep.  That doesn’t seem right to me & i do agree with you on the offering better products, services and network to fight churn as oppose to holding customers hostage in contracts.  I don’t agree with how the US Wireless companies function in alot of ways.  Ideally, all carriers would be GSM, with compatible (unlocked) devices and shared bands for data….This would force companies to offer a better experience and be more competitive.

        • Anonymous

          If all of your WebConnects are on individual 200MB plans, i would assume that only the effected lines should be subject to extensions…..However, there could be some different business acct policy i’m unaware of…..You may want to speak with another CC rep.  That doesn’t seem right to me & i do agree with you on the offering better products, services and network to fight churn as oppose to holding customers hostage in contracts.  I don’t agree with how the US Wireless companies function in alot of ways.  Ideally, all carriers would be GSM, with compatible (unlocked) devices and shared bands for data….This would force companies to offer a better experience and be more competitive.

        • Anonymous

          P.S. using the word retarded to describe a required contract just screams “let me do business with you”.  I would suggest a better choice of words for someone who is a “business customer”

        • Anonymous

          yeah if all you wish to do is upgrade one phone, you can do so w/o extending the contracts on all the lines….Now if there was a newer data plan that you wanted (like the $20 2GB plan for example), that option may not be available with some older rate plans.  In order to get the newer, cheaper data plan, you have to switch to a newer rate plan which would then require a contract extension on all lines….Yes, its a domino effect, but as long as you don’t change the entire rate plan, you are not forced into extensions on non-upgrading lines.

        • jarjon76

          I have 2 lines on my family plan and was able to upgrade my phone/renew my contract for my line without touching the 2nd line (which is due for an upgrade as we speak). Granted, I didn’t make any changes to my plan/services, perhaps that’s why I was able to?

  • Rdotson

    Go T-mobile! I love you big magenta!

  • Nate33

    I pay $59 no contract EM+, unlimited everything! T-Mobile FTW!! 

    • Anonymous

      EM+ at $59 has the 2GB data cap.

      • Nate33

        Not true, there is no data cap its just throttled down, data is UNLIMITED, just slower.  Besides, who cares, I only use ~500MB a month and use WiFi at home and work.

        • http://twitter.com/shinkinrui shinkinrui

          It’s a harsh cap though, you’re throttled back to 50 kbps. If it were a little more reasonable, like 200 kbps, it might not be so bad. This throttling doesn’t just slow down the internet, it usually cripples the internet.

    • Nick

      I pay 82 including tax for 5 lines with unlimited everything ! plus no contract LOL BEAT That

    • Nick

      I pay 82 including tax for 5 lines with unlimited everything ! plus no contract LOL BEAT That

  • Anonymous

    I wonder if it has something to do with their outbound calling trying to get customers on the new rate plans to save them money.  I know I got a call from them a few months ago.  Fortunately, I had already been grandfathered in with an old 500 min. family plan that I had added the 200 MB data plan to.  Their cheapest offering was still $10 more expensive than what I have now.

    I think getting other people switched over to cheaper plans is a smart move by T-mo.  While I’m not a fan of telemarketing calls (I was a telemarketer through college, so I know how others feel about telemarketers), I was glad to see T-mobile being proactive in trying to retain customers.

    • Anonymous

      The 500min/200MB value plan is $44.99.

      Your grandfathered plan is $10 cheaper than that?

  • http://twitter.com/SParKlngCyaNide SparklingCyanide

    I love you T-Mobile, I’m very upset you have to go through all of this because of your uncaring parent company DT…  

  • Idgaf

    I love tmobile my contract is up in october I will renew it when nexus prime comes =o

  • Idgaf

    I love tmobile my contract is up in october I will renew it when nexus prime comes =o

  • Frank

    Thumbs up for the renewals, but what else is going on? Has anyone seen data on overall additions/losses of subscriptions? Any numbers on profits/losses?

    I worry that subscribers might be re-signing @ the cheaper rate plans that are going to hurt our bottom line.

  • John

    Intersting because my contract expired and Ive gotten NO Contact from Tmobile.  In the past, Id always get letters and emails with special promotions thanking me for being a loyal customer for x years and offering me a discounted phone or a month free if I signed a new contract.  This go round, Ive gotten absolutely nothing.  In fact, I had to call Tmobile to confirm that my contract had expired.  They said  it had…and thats it.

  • John

    Intersting because my contract expired and Ive gotten NO Contact from Tmobile.  In the past, Id always get letters and emails with special promotions thanking me for being a loyal customer for x years and offering me a discounted phone or a month free if I signed a new contract.  This go round, Ive gotten absolutely nothing.  In fact, I had to call Tmobile to confirm that my contract had expired.  They said  it had…and thats it.

  • Bighorn

    T-Mobile must automatcially renew your rate plan when you call CS or walk inside one of their stores.  Believe me it’s rarely voluntarily

    • LC

      That’s a rather ridiculous thing to say. People want to save money, move into new phones, create family plans, etc. All of those things create a contract renewal. And when news of the proposed merger broke, people wanted to lock in the best deal they could.

    • Anonymous

      I think they are handing out early upgrades to get people to stay.

    • Anonymous

      Well since any plan change now constitutes a 2 year contract renewal, I am not surprised.

  • Anonymous

    I renewed my contract for another 2 years and also bought into a Verizon contract with the thunderbolt before the unlimited data plans were no longer available last month. I have the Sensation in a very fast HSPA+ area. My data speeds are around 8.5 MB download and 3.5 MB upload during peak hours in the daytime. These speeds are 10 times faster then AT&T’s. Not bad for a company that isn’t any competition for AT&T. Thank You T-Mobile.

    PS  I bet the Justice Dept. would like to see those renewal facts, they might be just what they need to put a final reject stamp on this buy out. (TAKEOVER) AT&T is the worst Carrier in the Country, that is a fact, highest prices, worst plans and their customer service is pathetic. T-Mobile under the right Leadership could be very profitable. When you can pick up a Sensation during peak hours and get data speeds over 8MB download and 3.5 upload, it makes customers very satisfied. I have been with T-Mobile when I was getting EDGE in this area and look how far they have come. 

  • Anonymous

    I renewed my contract for another 2 years and also bought into a Verizon contract with the thunderbolt before the unlimited data plans were no longer available last month. I have the Sensation in a very fast HSPA+ area. My data speeds are around 8.5 MB download and 3.5 MB upload during peak hours in the daytime. These speeds are 10 times faster then AT&T’s. Not bad for a company that isn’t any competition for AT&T. Thank You T-Mobile.

    PS  I bet the Justice Dept. would like to see those renewal facts, they might be just what they need to put a final reject stamp on this buy out. (TAKEOVER) AT&T is the worst Carrier in the Country, that is a fact, highest prices, worst plans and their customer service is pathetic. T-Mobile under the right Leadership could be very profitable. When you can pick up a Sensation during peak hours and get data speeds over 8MB download and 3.5 upload, it makes customers very satisfied. I have been with T-Mobile when I was getting EDGE in this area and look how far they have come. 

  • Anonymous

    I renewed my contract for another 2 years and also bought into a Verizon contract with the thunderbolt before the unlimited data plans were no longer available last month. I have the Sensation in a very fast HSPA+ area. My data speeds are around 8.5 MB download and 3.5 MB upload during peak hours in the daytime. These speeds are 10 times faster then AT&T’s. Not bad for a company that isn’t any competition for AT&T. Thank You T-Mobile.

    PS  I bet the Justice Dept. would like to see those renewal facts, they might be just what they need to put a final reject stamp on this buy out. (TAKEOVER) AT&T is the worst Carrier in the Country, that is a fact, highest prices, worst plans and their customer service is pathetic. T-Mobile under the right Leadership could be very profitable. When you can pick up a Sensation during peak hours and get data speeds over 8MB download and 3.5 upload, it makes customers very satisfied. I have been with T-Mobile when I was getting EDGE in this area and look how far they have come. 

  • Youngt82

    T-Mobile all day everyday!!!! I will stand behind y’all all the time no matter what even though sometimes y’all do make some bad marketing and decisions smh but half of my family uses T-Mobile and I have a sister who is a manager at a retail store:) so good luck keep up the good work, please make better and the right decisions, release the Nexus Prime and IPhone 5 and keep upgrading our 4G network all across america and appreciate y’all loyal customers such as me and most of us here:-) F the merger and stay independent until Google buys y’all haha

    • Anonymous

      Google wont buy Tmobile. That will put them into DIRECT COMPETITION with the other carriers. 

      • Anonymous

        So the other companies might drop Motorola phones in protest.

        They certainly aren’t going to drop Android phones made by all the other vendors.

  • Visual FX

    I still have a T-Mobile line but signed up for Verizon and their 4G LTE is definitely faster than electricity. I have a Motorola Droid Bionic and it gets 25-30MB download and 8-10MB upload. WOW! My Sensation and G2X never got more than 5MB download in a perfect reception HSPA+ area. But I still love T-Mobile but if they get bought out I already have Verizon…waiting to renew T-Mobile depending on this deal.

  • Visual FX

    I still have a T-Mobile line but signed up for Verizon and their 4G LTE is definitely faster than electricity. I have a Motorola Droid Bionic and it gets 25-30MB download and 8-10MB upload. WOW! My Sensation and G2X never got more than 5MB download in a perfect reception HSPA+ area. But I still love T-Mobile but if they get bought out I already have Verizon…waiting to renew T-Mobile depending on this deal.

  • Calvin

    I’ve said it before but a group of customers should just buy the company!

    • Anonymous

      I would certainly buy shares.

      • Epat

        I can run it….I have the knowledge and degree for it as customers, just like credit unions, we can make the machine even better than the old corporate.

  • Anonymous

    I got a FULL UPGRADE at 19 months. Now the only caveat was at first they said I had to wait until 22 months (November) but she looked at my history with the Mytouch 4g and came back on the line and granted the early FULL UPGRADE. I was pretty floored. I called in on a whim and would have been completely content to wait until November.
    The early upgrade got me the Sensation and allowed me to finish snapping the Mytouch 4g in half. 
    It was pretty sweet. 

    • mmeyer4663

      I got a FULL UPGRADE from an HD2 to a Sensation 15 months!
      Been a customer since 1997.

    • jarjon76

      I got a full upgrade at 19 months and the Sensation as well. I also got to keep my loyalty minutes, unlimited text and data plans. And I couldn’t be happier.

      • Dominic

        The loyalty plan is more expensive than the classic plan and you don’t get to use a corporate discount on the loyalty plan like you would with the classic.

  • Michelle

    Yeah my elderly mother went over her minutes last month for the first time ever after we had a major event in our family (she was on a no contract 700 EM + family plan) but generally only uses 40 minutes total per cycle combined.  

    After she got a SMS that she exceeded her rate plan minutes she called T-Mobile and someone put her and my dad on a Value Plan Unlimited Family Plan (voice/text/data) with a 2 year contract to boot per line.  

    If the dumb rep would have reviewed her usage history he would have seen that this was a one time deal and the $10 overage was really not that bad and that my parents don’t use text or data.  

    It took 7 calls and 2 tickets to get those yahoo’s to move her back to her old plan and take the 2 year contract back off.  My poor older mother was totally taken advantage of by some phone rep eager to score some brownie points or credit.  

    • CSRNYState

      Sorry to hear that.  I know in my call center we’re under tremendous pressure to get people to renew their contracts without giving them discounted phones.  We have a sign in our break room that says “no discounts are the best discounts,” (talking about phone subsidies).

      Probably that rep who helped your elderly mother was trying to hit his 2 year renewal goals and selfishly applied it to someone he thought he could take advantage of. 

      The old T-Mobile I used to know would never stand for that but the newer T-Mobile is just as bad as the rest.  Customer service reps are a dime a dozen and turn over is high. 

    • CSRNYState

      Sorry to hear that.  I know in my call center we’re under tremendous pressure to get people to renew their contracts without giving them discounted phones.  We have a sign in our break room that says “no discounts are the best discounts,” (talking about phone subsidies).

      Probably that rep who helped your elderly mother was trying to hit his 2 year renewal goals and selfishly applied it to someone he thought he could take advantage of. 

      The old T-Mobile I used to know would never stand for that but the newer T-Mobile is just as bad as the rest.  Customer service reps are a dime a dozen and turn over is high. 

      • Iphone4has5gsaysacustomer

        Haha. Tell me about it. I called the RSL line and the rep is more interested in talking to me about changing  the ban to the value plan instead of resetting the network through ihlr.

      • Dominic

        Your not a Gen Care rep then.  Our center never pushed us to do 2 year contracts and I’d definitely would not move someone to a Value plan….it’s hurt my MRC because the Value plan is much much cheaper than the EM+ plans.  I have to call BS on both CSRNY State being a rep.  Also Iphone4has5gsaysacustomer the RSL line is for people wanting to cancel their service within buyer’s remorse.  You might be talking about the Retail Support Line, which is a completely different department.  They might have the same acronym but not the same department.  You must work in a store.

        • No One Special

          You don’t get PAID for pushing two year contracts as a Gen Care rep. YOU’RE getting paid for adding all kinds of unnecessary crap features to their account to make your MRC goal. And maybe you’re not guilty of this, but there are a LOT of Gen Care reps putting on features without the customers knowing, or refusing to remove features that the customers don’t want, and then sending them to Retention to do YOUR job for you.

        • Phershey128

          My center use to be all gen care. We are now renewal reward and then gen care. We get the cust who are about to be out of contract. Handle their problem and then offer new contract. We get the cust who wants everything fir free and then threaten to cancel if they dont get want they want. If u want to pay double for the same service then u have money to burn. If u go to Boost mobile u will be calling back in a weeks time wanting the offer that was originally offered u. I hear it every nite. Can I come back and not have to pay activation fees. These ppl see the grass us not always greener on the other side

      • ItsMichaelNotMike

        Back in early 2010 I commented in here that T-Mobile customer service was in significant decline.  Of course, the je-rk T-Mobile employees in here told me if I didn’t like it to just leave T-Mobile and it’s not the T-Mobile’s fault I am a du-mb a-ss.  Here is what happened.

        I was mulling over new phones and considered getting the BlackBerry 9700.  I was not qualified for full discount, but the CSR acted real excited and said because I was such a good customer I could get a partial discount, but I would have to renew for another two years. 

        She was all set to put that recording that confirmed the deal until I clarified with her that  the discount she was giving me in exchange for a two year contract totaled about $55. I was polite and said I would rather stay on Even More +

        My point was that before the decline in customer service a CSR would never have suggested such a lousy deal (and sounded so nice in suggesting it). Clearly she was skilled at what she was doing and thought she had a live one on the phone (aka a sucker).

        In 2006-2008 a CSR would have been an advocate for the customer, trying to get us the best deal. 2009 forward things changed to where, as some T-Mobile employees have posted in here, the customer is perceived as the enemy and a CSR’s job is to make sure we don’t steal from them.

        • Dr Badnasty

          I work for T-Mobile as an RSA and I agree with you 100%. This while article is BS, too. Renewals are up because as of June, customers have been forced to resign to change from one plan to the next, which they didn’t have to do prior. Also, with even more plus plans losing their equipment installment options, they are being forced to sign contracts to get new phones. People aren’t resigning because they’re happy. In most cases, they do it begrudgingly. T-Mobile is testing just how hard they can f&@% their customer base to become profitable again.

        • Phershey128

          As an employee of tmo dr badnasty you should not be knocking the copany that puts a roof over your head.. Tmo for yrs was telling their cust on lowering their rate plans if they did not use their minutes thus resulting in lost revenue. All other companies where taking your money and hoping u went over your minutes so th we y ciuld get more money out of you. Tmo believed if a cust was teated right they would remain loyal. Cust proved them wrong. Now they want everything fir next to nothing. I gad vzw and paid $200 for 3 lines of service 1200 min and only txt messaging 3 yrs ago before web was so popular. Ill jeep my 3 lines with tmo with unlimited everythin and pay ?50 less

        • Dr Badnasty

          Okay, you go ahead and JEEP those lines, bro. :-) I’ve GAD my job at tmo for 8 years now and my statement is clear (far clearer than anything YOU typed). Worse is worse. Don’t blame customers for canceling, blame the company for offering a service worth canceling.

      • ItsMichaelNotMike

        Back in early 2010 I commented in here that T-Mobile customer service was in significant decline.  Of course, the je-rk T-Mobile employees in here told me if I didn’t like it to just leave T-Mobile and it’s not the T-Mobile’s fault I am a du-mb a-ss.  Here is what happened.

        I was mulling over new phones and considered getting the BlackBerry 9700.  I was not qualified for full discount, but the CSR acted real excited and said because I was such a good customer I could get a partial discount, but I would have to renew for another two years. 

        She was all set to put that recording that confirmed the deal until I clarified with her that  the discount she was giving me in exchange for a two year contract totaled about $55. I was polite and said I would rather stay on Even More +

        My point was that before the decline in customer service a CSR would never have suggested such a lousy deal (and sounded so nice in suggesting it). Clearly she was skilled at what she was doing and thought she had a live one on the phone (aka a sucker).

        In 2006-2008 a CSR would have been an advocate for the customer, trying to get us the best deal. 2009 forward things changed to where, as some T-Mobile employees have posted in here, the customer is perceived as the enemy and a CSR’s job is to make sure we don’t steal from them.

  • Michelle

    Yeah my elderly mother went over her minutes last month for the first time ever after we had a major event in our family (she was on a no contract 700 EM + family plan) but generally only uses 40 minutes total per cycle combined.  

    After she got a SMS that she exceeded her rate plan minutes she called T-Mobile and someone put her and my dad on a Value Plan Unlimited Family Plan (voice/text/data) with a 2 year contract to boot per line.  

    If the dumb rep would have reviewed her usage history he would have seen that this was a one time deal and the $10 overage was really not that bad and that my parents don’t use text or data.  

    It took 7 calls and 2 tickets to get those yahoo’s to move her back to her old plan and take the 2 year contract back off.  My poor older mother was totally taken advantage of by some phone rep eager to score some brownie points or credit.  

  • Michelle

    Yeah my elderly mother went over her minutes last month for the first time ever after we had a major event in our family (she was on a no contract 700 EM + family plan) but generally only uses 40 minutes total per cycle combined.  

    After she got a SMS that she exceeded her rate plan minutes she called T-Mobile and someone put her and my dad on a Value Plan Unlimited Family Plan (voice/text/data) with a 2 year contract to boot per line.  

    If the dumb rep would have reviewed her usage history he would have seen that this was a one time deal and the $10 overage was really not that bad and that my parents don’t use text or data.  

    It took 7 calls and 2 tickets to get those yahoo’s to move her back to her old plan and take the 2 year contract back off.  My poor older mother was totally taken advantage of by some phone rep eager to score some brownie points or credit.  

  • Pira

    We signed up only for the 200 MB data option back before the overage charge was introduced. However when we got the bill it racked up to $250!! It should’ve been half of that! I really do love T-Mobile but adding 5gb data without our say so and $100+ of “charges, one time fees, and overages” that shouldnt be there is unnacceptable. We’re still trying to fix the problem… T-Mobile really needs to get its act together :(

  • Pira

    We signed up only for the 200 MB data option back before the overage charge was introduced. However when we got the bill it racked up to $250!! It should’ve been half of that! I really do love T-Mobile but adding 5gb data without our say so and $100+ of “charges, one time fees, and overages” that shouldnt be there is unnacceptable. We’re still trying to fix the problem… T-Mobile really needs to get its act together :(

  • Dominic

    Verizon has the best network, great CS, and fastest data speeds, but you’re paying way more than you would on T-mobile.  Just the 5GB data plans are $20 different per line.  Great services but you’ll spend over $1000 more in a contract period on just  one line when compared to T-mobile

    • Visual FX

      I am paying $85 a month with T-Mobile for Unlimited Text, 2 GB “4G HSPA+”, and 1200 Minutes. But with Verizon I am paying $150 before my employer discount and I have Unlimited Minutes, Unlimited Text and 7 GB Data w/Mobile Hotspot and after employer discount I end up paying $120 a month. It seems reasonable to me when I get 25Mbps down (average and max 35Mbps down) on Verizon 4G LTE compared to T-Mobile 5Mbps max on HSPA+. At my home I get perfect reception with both carriers so no problem there, but in downtown Houston I get 1 bar of service and virtually no Data (not even 3G or EDGE) when I am at work, but with Verizon I get 4 out of 5 bars and constant 4G LTE at work. My extra $40 a month for Verizon service is definitely worth it when I have a phone like mine (Motorola Droid Bionic) and perfect reception and service (both voice and data alike) everywhere I go.

    • Visual FX

      I am paying $85 a month with T-Mobile for Unlimited Text, 2 GB “4G HSPA+”, and 1200 Minutes. But with Verizon I am paying $150 before my employer discount and I have Unlimited Minutes, Unlimited Text and 7 GB Data w/Mobile Hotspot and after employer discount I end up paying $120 a month. It seems reasonable to me when I get 25Mbps down (average and max 35Mbps down) on Verizon 4G LTE compared to T-Mobile 5Mbps max on HSPA+. At my home I get perfect reception with both carriers so no problem there, but in downtown Houston I get 1 bar of service and virtually no Data (not even 3G or EDGE) when I am at work, but with Verizon I get 4 out of 5 bars and constant 4G LTE at work. My extra $40 a month for Verizon service is definitely worth it when I have a phone like mine (Motorola Droid Bionic) and perfect reception and service (both voice and data alike) everywhere I go.

  • DownwithAT&Junk

    Verizon is not for everyone…. I would love to have them but the cell will not work at my house… because VZ towers are the way they are i dont get a signal in the house and 1 to 2 bars out side. With TMO I get full bars inside…. and no VZ is not evil just not understood.

  • DownwithAT&Junk

    Verizon is not for everyone…. I would love to have them but the cell will not work at my house… because VZ towers are the way they are i dont get a signal in the house and 1 to 2 bars out side. With TMO I get full bars inside…. and no VZ is not evil just not understood.

  • Anonymous

    Bravo

  • Bill

    I Am On A Family Plan With T-mobile ..Just Unlimited Minutes…For $89.99 A Month…Now Out Of Contract…Been With T-moile For 7ceral Years….I Called Today To Try To Change To The Unlimited Value Plan For $99.98 2 Lines….The Rep Said He  Could Do It For The Same Price I Am Paying Now ….I Liked That….However I Need To Upgrade My 2 Phones…I Wanted The Htc Sensation 2 Of Them To Take Advantage Of The Text And Data /Web…Explained I Saw The Phones A Walmart For $100 Etc….He Said Their Are No Discounts On The Phones When Getting The Value Plan….That I Would Have To Fork Over $200 Per Phone…Than $15 Per Phone Per Month Extra For 2 Years…..That Killed The Deal Right Their…..I Don’t Want To Text Or Use The WEb On My Old Razor v3….No Happy I Can’t Upgrade My Phones Without Paying Retail….So Much For Being Loyal…Any Suggestions Would Be Appreciated….Thanks… 

    • TYLERDERK

      You didnt have to upgrade your phone the plans can be changed without upgrading  and the value plan is still a better deal stop whinning about paying for the phone and do the math its cheaper monthly and even cheaper after you finish paying the phone off.  You could go out and buy a used iphone and activate that but i recomend the galaxy s 2 thats about to come out….

    • http://www.facebook.com/profile.php?id=710725095 Jason Crumbley

      $200 per phone is not retail. Retail is about $600 per phone.

  • Jerry P.

    i signed on this morning, til 2013 keeping my unlimited loyalty plan 89.99- 2 lines, with 5 gb of data n unlimited txt, an extra 10 bucks discount for the next 24months, leaving my bill at 124$ 140ish with taxes, try getting that on att,,. well worth being a Voicestream/TMobile customer since 2001. 

    • Bill

      Jerry….I Am A Little Confused….Your Bill Is $89.99 And Taxes And Fees Add Up To $124 To $140ish…..My $89.99 Bill Ends Up Being $107.83 With Taxes And Fees….Why So Much For You…Just Asking…

      • Girth Brooks

        If you have the loyalty family plan at 89.99 and that’s all you pay, then you don’t have web or messaging

        • Bill

          Yes You Are Correct….I Don’t Have Web Or Text…..I Would Like To Upgrade To The new Family Value Plan ….However..Than T-mobile Will Only Sell Me The Htc Sensations At Retail…Which Means Its Not Such A Good Deal Anymore…Don’t Know What I Am Going To Do…Up To This Point I Have Been Very Happy With T-mobile..No Dicount On The Phones Is Killing Me….Any Suggestions?…Thanks

        • Bill

          Yes You Are Correct….I Don’t Have Web Or Text…..I Would Like To Upgrade To The new Family Value Plan ….However..Than T-mobile Will Only Sell Me The Htc Sensations At Retail…Which Means Its Not Such A Good Deal Anymore…Don’t Know What I Am Going To Do…Up To This Point I Have Been Very Happy With T-mobile..No Dicount On The Phones Is Killing Me….Any Suggestions?…Thanks

        • Meagan

          I think we should have a permanent link to a page that shows the breakdown.  As many know, this is discussed and broken down by number-guru’s every 3 weeks to explain it. 

          If not currently on a contract, keep in mind, paying up front for a mobile, can allow you to have lower per month bills if you choose the plan that is offered by TmobileUSA.  In the end, you save $.  If you pay up front for a mobile and do not choose the lower plans offered by TmobileUSA, then its not TmobileUSA’s fault.

        • Bill

          Thank You For Your Input,,,Paying For The Smart Phones Up Front Was Just A Shock To Me…About 6 Years Ago I Had Signed A 2 Year Contract For $39.99 Per Month On 1000 Minute Plan…And Got The Latest Greatest Motorola V3 For About $100..No Added Charges …At That Time The Phone Was A $500 Phone…So I Thought I Got A Great Deal…Than I Was Offered Unlimited 2 Lines For $ 89.99…Kept The Phones…Great Deal….Fast Forward To Today…ValuePlan Is A Great Deal …The new Smart Phones Are $500-$600…Just Like My Motorola v3 Was 6 Years Ago…Except …Today Its Not $100…..Its Full Retail…..Guess I Have Sticker Shock…One Thing I Know…I Am Not Paying $500 Per Phone Up Front Or In The End….Thank You Again For Your Input….I Appreciate It…

      • Girth Brooks

        If you have the loyalty family plan at 89.99 and that’s all you pay, then you don’t have web or messaging

      • Girth Brooks

        If you have the loyalty family plan at 89.99 and that’s all you pay, then you don’t have web or messaging

  • Jerry P.

    i signed on this morning, til 2013 keeping my unlimited loyalty plan 89.99- 2 lines, with 5 gb of data n unlimited txt, an extra 10 bucks discount for the next 24months, leaving my bill at 124$ 140ish with taxes, try getting that on att,,. well worth being a Voicestream/TMobile customer since 2001. 

  • Itslubbalubba

    Theres no such thing as saving money when you have an extra line with unlimited messaging and smart phone data plan.  It all comes out the same as any other carrier.  So don’t read into that advertisement with the pink girl at the right hand corner.  The only thing about Tmo is that they cater to cheap products while other carriers hands down gets the best goods and they market  them too, unlike Tmo. 
    And to all you fanboys who’s gonna mention the android phones, well i don’t want android.  I want Variety!  I want an iphone or wp7!  I want to be able to choose different products, not one android phone over another android.  Thats just plain stupid!  SO where the F…K are the wp7 phones tmo!!!!!!!!!!!

    • Johnthomas414

      this is america if you don’t like tmo go somewhere else

      • Stupidcommentoftheydaywinner

        Ya, as opposed to Canada where there is only one provider, or Great Britain, or Germany, or France, or… wait… none of that is true… and this has nothing to do with “america” and you are just stupid.

      • Itslubbalubba

        You’re right!  I guess thats how Tmo’s American business works.  Bleed out customers who look for better products and keep those manipulated few that doesn’t give a sh..t about anything.  This is the future of tech john.  We pay alot of money for the services and expect to get the best and the latest.  This is why verizon and att are the two biggest.   I could go anywhere but I’m stuck on contract and ATT seems to be my next route.  ATT seems to get alot of the good sh…t!  If you compare prices, not alot difference.  You may pay a little more for ATT but you get service in basements.

        • HTC Pyramid

          you’re not “stuck” on contract. you pay your ETF and then leave. simple.

        • Meagan

          I agree, Whiners should just pay up the $200+ ETF, and GTF out.
          Its not worth living in complete misery, thinking your hands are tied forever.  Get on with your lives whiners.

        • HTC Pyramid

          you’re not “stuck” on contract. you pay your ETF and then leave. simple.

        • Tbyrne

          Well then, get your good sh…t! and get the hell out of here troll!

        • Visual FX

          Don’t get upset because you can’t afford to go to Verizon and get QUALITY voice and data service and QUALITY hardware when it is fresh out rather than antiquated devices (like T-Mobile) often times does.

        • Visual FX

          Don’t get upset because you can’t afford to go to Verizon and get QUALITY voice and data service and QUALITY hardware when it is fresh out rather than antiquated devices (like T-Mobile) often times does.

        • Anonymous

          I’m out of contract with T-Mobile (3 lines)… and I’m off to Verizon when they next iphone is out. that’s what i’m waiting for. I’m abit tired of Android and wanna try something else.

        • Anonymous

          I’m out of contract with T-Mobile (3 lines)… and I’m off to Verizon when they next iphone is out. that’s what i’m waiting for. I’m abit tired of Android and wanna try something else.

    • Tbyrne

      Yeah I guess you’re right. The HTC Sensation is a cheap phone. I hate dual core processors. And Androids not cool either. Ain’t that plain stupid? Tell you what. Tomorrow, go to At&t or Verizon and get yourself the iPhone you’re lusting after then never post here again!

      • Itslubbalubba

        My HD7 runs fast even without your lovely dual core processor.  Why?  Because its not “android,” a virus prone product that needs triple cores to run smooth. 
        The iphone did not become successful due to dual cores my friend.  It was the UI and build quality.  Frankly, my complait is the lack of variety regarding UI/OS which is more important to me than specs and Tmo aint got sheeeeeite!  If they do, its basically the lower end compaired to the other carriers, for example Tmo HD7, ATT HD7S.

        • Loueradun

          My HD2 ran android flawlessly. Now my Sensation runs it even better with the sense ui and widgets on every screen. Most don’t seem to know that the rated clock speed on this processor is 1.5ghz, not the 1.2ghz HTC clocks it at. In order to get all the performance and stability you want out of android you really should put a custom ROM on there that has been used/tested/fixed more than any manufacturer.

          It’s the manufacturers support that’s hurting android the most right now… or the lack there of…

      • Itslubbalubba

        My HD7 runs fast even without your lovely dual core processor.  Why?  Because its not “android,” a virus prone product that needs triple cores to run smooth. 
        The iphone did not become successful due to dual cores my friend.  It was the UI and build quality.  Frankly, my complait is the lack of variety regarding UI/OS which is more important to me than specs and Tmo aint got sheeeeeite!  If they do, its basically the lower end compaired to the other carriers, for example Tmo HD7, ATT HD7S.

    • Anonymous

      I agree, I wished T-Mobile had variety of phones & OS. It shows that Android/WP7 can’t keep T-Mobile alive (since I believe most of their phone lines are android).

      Look at AT&T and Verizon who carries the iPhone, WP7 & Android, how many subscriber did verizon added when they just started carrying the iphone comparing to T-Mobile w/ just only Androids, WP7 and some other OS?… Just saying.

      • Guest

        Dude your grammar and English sucks!!!

        • Anonymous

          Thanks for the compliment.

          Next time when posting, reveal yourself.

  • Yaright

    Greg Hoffman, T-Mobile VP of Churn and Retention, claims that “RSRs/CSRs are executing flawlessly”.  That’s B.S. and he either knows it and is not telling the truth, or doesn’t know it and is incompetent.  Let’s be honest: some of them are, and some of them aren’t.  But corporate B.S. like this is just nonsense and makes me not believe a word coming from him.

    We’ve read about enough problems with T-Mobile reps (who blame everything on “cheap” customers) to know that they are not all performing “flawlessly”.  What a d-bag.

  • Meagan

    Its a fact kiddies.  Most peeps leave their carriers whenever a new iPhone is released.  By TmobileUSA concentrating on renewing contracts on every call, they keep peeps locked in.

    A new iPhone released is always a slap in the face to carriers who don’t sell it.  Customers are always dumbfounded when they walk into a TmobileUSA store and are told they don’t sell the iPhone.

    • k-mack

      Tmobile(canada?) customers are smart enough to know that already, you may be talking about sprint, att, vrzn sheep. I have plenty of choices and am not bothered. Waiting for the Samsung GS2 or the HTC Amaze 4G!!!

      • Pig-Leaser

        Amen, I am 100% with you…

        I have been waiting for the new HTC Amaze 4G to get it as soon as it comes out since past six months…

        F*** IPhone, and all the carriers carying the F***ing IPhone…

    • Tbyrne

      It’s not a fact kiddie. Most peeps don’t leave their carrier when an iphone comes out. Your brain is dumbfounded!

      • Qwerty

        working at t-mobile its a great percentage that actually cancel due to non t-mobile iphone,   Just saying

    • Anonymous

      Apple has created a i-cult.  There’s little magical about iphone except uber-high prices, locked in H/W & S/W providers feasting on high prices from the cult members.  A phone is a phone, pictures are pictures & texting is texting.  The differentiator of “swiping” vs key entry does not register as a game changer.   There’s a reason Apple products never exceeded 10% of the market….locked in, no choice & high prices.  Why do you think Jobs & Co no has more cash that the US Treasury?  Blind followers sipping the Kool-Aid.  Try evaluating and thinking for yourself…it might save you a lot of money..but you won’t be “cool” to the other Kool-Aid drinkers.

    • Anonymous

      Apple has created a i-cult.  There’s little magical about iphone except uber-high prices, locked in H/W & S/W providers feasting on high prices from the cult members.  A phone is a phone, pictures are pictures & texting is texting.  The differentiator of “swiping” vs key entry does not register as a game changer.   There’s a reason Apple products never exceeded 10% of the market….locked in, no choice & high prices.  Why do you think Jobs & Co no has more cash that the US Treasury?  Blind followers sipping the Kool-Aid.  Try evaluating and thinking for yourself…it might save you a lot of money..but you won’t be “cool” to the other Kool-Aid drinkers.

  • Pig-Leasher

    Amen , I am 100% with you…

    I have been waiting for the new HTC Amaze 4G to get it as soon as it comes out since past six months…

    F*** IPhone, and all the carriers carying the F***ing IPhone…

  • http://twitter.com/3Trais3 G William Norris III

    Yeah, I renewed my contact to lock in the Family plan and data, and get an upgrade from the old CLIQ to the Galaxy S 4g, but if the customer service keeps getting worse, I’ll pay the early termination fee and say good bye TMo/ATT! Your on notice TMo!

  • Billy Batts

    tmobile rules!

  • MiamiHeat

    I call “shenanigans” on those numbers!  Tmo stores are dead. 

  • Pikachu

    Yeah RETENTION. Giving everything away. That’s why churn is always an issue and customers jump ship when they don’t get things for free. From a Retail Sales Rep point of view its not good to sell things that don’t cost money, because there is “no perceived VALUE of the product” repeat that quotation to yourself a few times and you’ll agree.

  • Tricky1124

    This is only happening because customs are required to sign a new 2 year contract ANY time they change their rate plan. No new phones or upgrades involved.

    • YouSUCKtmobile

      I know they force a 2 year contract for everything now.  Even their Value Plans require 2 year contracts.  

      These renewals are nothing to brag about T-Mobile.  Can’t wait till ATT puts you out of your misery. 

      • TMOTECH

        STFU all of you. Blah Blah Blah…. If this means nothing why ha it never happened before? If we suck then go suck someone else’s bandwidth douche bag. FU

        • http://tmonews.com David

          Come on, easy on the language!

  • Anonymous

    The numbers are misleading, most if not all of these customers were placed in a contract due to a desire to change their plan in some way. Any change short of cancelation will put you in a 2 year contract. To be placed in a contract without a phone subsidy is a terrible trade, some argue the $10 monthly plan reduction but i will take a 24 month interest free loan over shelling out $500 all at once any day. I wanted to get the BB Bold 9900 but the price tag coupled with a huge down payment, 2 yr contract and loss of unlimited data is a deal breaker, ill wait to see if the plans change after the merger fails. Cmon DoJ end this madness.

    • TMOTECH

      STFU

  • http://twitter.com/PrettyGrlBanks Da Queen?

    The numbers in a lie they make you renew everytime you change your plan … And me again when I added my employee discount last week …