AT&T Says Keep Your Rate Plan, Even When Your Contract Expires

While AT&T awaits FCC approval, DOJ lawsuits and a host of contentious members of the political machine they are still trying to win over the T-Mobile customer. As of September 16th T-Mobile updated their internal FAQ for employees regarding possible customers question surrounding rate plans changing post-AT&T takeover. A small addendum might help allay the fears of some T-Mobile customers who are fearful that their rate plans will disappear.

We’ve known for a while that AT&T has said T-Mobile customers will be able to keep their rate plans but for the same length of time we’ve wondered what would happen at the end of a contract. AT&T has finally answered that question by stating that T-Mobile customers will be able to hang onto their current rate plan “even when their term ends and the service continues on a month-to-month basis.”

That’s good news but the real question is: what happens when I want to upgrade? When I decide the time is right for a new smartphone will I be forced to leave my beloved T-Mobile rate plan behind and pick one of AT&T’s current offerings? That’s the question I want someone to answer.

 

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  • Ramon

    My thoughts exactly….

  • Ramon

    My thoughts exactly….

  • Gdmalrin

    What happens with the new value plans? Will they continue at the same price but month to month once the contract is over?

  • Gdmalrin

    What happens with the new value plans? Will they continue at the same price but month to month once the contract is over?

  • Jonson Nguyen

    how long do you think they’ll keep that up before they force you to switch? I would like to keep my plan exactly where it is.

    • Tbyrne

      Did you read AT&T’d statement? You’ll be able to keep your rate on a month to month basis. Just buy a phone outright when you need to and enjoy the low monthly rates you have now!

  • Anonymous Employee

    The answer is YES you will have to give up your beloved plan when you have to upgrade. You don’t even have to wait for acquisition. It’s already happening to T-Mobile customers on Even More+ plans. They have to change to Value plans.

    • Jaygqitalia

      That is not true. With even more plus, you dont get handset discounts in the first place. I have even more plus and the only way I would be forced into a value plan is if i want those installment plans on the phone itself, not if I want a new phone.. Which I dont

    • tonyFate

      Yeah, you got that right! I’m on an EM+ plan and asked about their new Value plan.. No changes between the plan besides the fact that it’s a two-year contract! The main reason why I switched to an EM+ plan, to avoid the contract! Very disappointed in DT and TMOUSA. I’ve been a customer for the longest time. I’ve been with the other 3 carriers as well. T-Mobile offered the best service around my area and with the best prices. It’s sad to see them go down in flames like this.

      • Jaygqitalia

        The difference between the 2 are that with the value plan, you pay the discounted rate for the phone 1st month , then 15 a month till paid off. You cant do it like that with EM+. 

      • Jaygqitalia

        The difference between the 2 are that with the value plan, you pay the discounted rate for the phone 1st month , then 15 a month till paid off. You cant do it like that with EM+. 

        • Anonymous

          It could be if you find a 0% credit card to finance it on EM+.

      • firebird8

        The value plans are $10-20 cheaper per line for the most common plans. That’s the reason most EM+ customers switch.

        Also, since EM+ doesn’t have EIP anymore, it can be less out of pocket to buy a phone full price on the Value plans.

        I do miss the non contract options of EM+.

        • http://pulse.yahoo.com/_YZ32VTTM27DZ536QVW54DYFABY Timothy B

          I was offered a value plan that would be $45 a month less for my 4 line family plan.  (They actually called me.)  Seems like a win for me to be under contract and save some scratch.

        • http://pulse.yahoo.com/_YZ32VTTM27DZ536QVW54DYFABY Timothy B

          I was offered a value plan that would be $45 a month less for my 4 line family plan.  (They actually called me.)  Seems like a win for me to be under contract and save some scratch.

  • Anonymous

    upgrade, and it’s probably gone.

  • Kerry

    More than likely you would need to subscribe to a new plan (thus new rate etc) in order to get a new phone that is subsidized.  I doubt they want to say this outright, bu  that is what they did when AT&T became Cingular so I would expect the same thing to happen.  

    They wouldn’t sell me a used/refurbished phone on the old network, they insisted that I change to a Cingular plan.  Even though my phone wasn’t out of its warranty range yet.  I was able to use this to get out of the contract, but it was still a pain.

    Again, I would expect them to do the same sort of thing; just phase people over to their existing plans as contracts expire and people want new phones.

  • Anonymous

    It’s simple, they did that when Cingular (orange) bought ATT Wireless (blue)…

    I was with ATT Wireless and I was able to keep my plan until i left for T-Mobile (maybe over 2 years I kept that plan after the merged). I believe they didn’t really upgrade the network on the blue side, but I think at that time ATT Wireless subscriber has access to only the blue
    network, while Cingular subscriber have access to the blue & orange
    network (obviously they pay a higher rate with cingular)… So whatever coverage you got now, that’s what you’ll have later.

    So this will probably be the same situation. Once they turn off AWS, then you’ll either be stuck with your plan or need to migrate to AT&T or leave to another provider.

    (someone correct me if I’m wrong) kind of got side track. lol.

  • tonyFate

    They say that now but what if you want to switch phones and update your phone? Would they require you to switch plans or can you keep your old one? 

  • Jaygqitalia

    David, being that im on EM+ , and with all this talk of ATT selling off to other companies some tmobile customers, Is it a smart move to jump on a contract to keep a low rate plan and make sure that doesnt happen , or to stay off contract and take it as it comes? What would you do?

    • ogopogo

      I’m not David, but I am in the same situation – You will have better options in front of you when you are NOT on a contract. If you are really worried about rates, then lock it in the day before the acquisition is official – you will get enough notice to do this.

    • Hamster

      Same situation here, too. My plan all along as been to stay off contract and see what happens. It’ll allow me the flexibility to leave whenever I please if I don’t like how ATT runs things. If ATT tries to force me onto higher rates since I don’t have a contract, I’ll jump to Sprint, probably.

  • Rfgenerator

    Don’t forget that ATT’s plan is to shut down T-Mobile’s 3G/4G bands, so everyone will at some point be forced to upgrade if they want to keep faster data speeds.  I am pretty certain that “A Fee & Fee” plans to blow up your current plan the moment you even think about upgrading.  

  • Anonymous

    That makes a lot of sense for them because we’ll still have to pay the same for data but we’ll be stuck on Edge or GPRS.

  • Anonymous

    That makes a lot of sense for them because we’ll still have to pay the same for data but we’ll be stuck on Edge or GPRS.

  • ConeBone

    I was with Cingular and once they were purchased by AT&T, I was forced to get a new phone and switch plans, it was horrible.  Once I was with AT&T, I found that they’re costumer service was one of the worst and switched to T-Mobile, of course now it’s coming back full circle, UGH!

    • http://twitter.com/PaulHarrisonPro Paul Harrison

      Cingular bought AT&T (and renamed themselves), not the other way around.

    • http://twitter.com/PaulHarrisonPro Paul Harrison

      Cingular bought AT&T (and renamed themselves), not the other way around.

      • Anonymous

        You could’ve fooled us. Doesn’t feel very Cingular in phones, plans, wallet, nor customer service.

  • http://twitter.com/Luton13 3J 5tapler

    do you think it will matter if you keep buying unlocked phones or phones at full price?  if this is so, i may not be as concerned as i originally thought.

  • Gatorgirl

    Here is my question. AT&T can’t get a signal at my house but tmobile is fantastic. After he acquisition, are they going to just “turn off” the tmobile spectrum? And if they are honoring contracts, then that leaves me no way to leave without an ETF.

    • Anonymous

      You probably have two years after acquisition before AT&T can legally start disturbing contract customers and their spectrum.

  • Anonymous

    I thought that was a T-Mobile internal message. Doesn’t look like its from AT&T.

    Should we hold this against AT&T, if the acquisition goes through? They need to make this more public, and let the FCC and DoJ know, so there is no bull crap later on, with misleading info.

  • Anonymous

    I thought that was a T-Mobile internal message. Doesn’t look like its from AT&T.

    Should we hold this against AT&T, if the acquisition goes through? They need to make this more public, and let the FCC and DoJ know, so there is no bull crap later on, with misleading info.

  • http://www.facebook.com/TheBigSaxon Daniel Stutzman

    I’m just hoping that they let me out of my T-Mobile contract with no ETF.  If they offer the HTC Titan for free, I’ll re-up, if not I’m going with either Sprint (massive corp discount) or back to VZW.

    • Phershey128

      Daniel. You will not be let out contract

    • Anonymous

      Nope, there’s no way out, unless you paid the ETF to leave your contract.

  • http://www.facebook.com/TheBigSaxon Daniel Stutzman

    I’m just hoping that they let me out of my T-Mobile contract with no ETF.  If they offer the HTC Titan for free, I’ll re-up, if not I’m going with either Sprint (massive corp discount) or back to VZW.

  • http://www.facebook.com/JamesWeslyHardin Wes Hardin

    Who didn’t see this coming??  That is how it was handled when they took over Cingular, that is how Verizon did it when they took over Alltel, so why WOULDN”T they do it this way?  Does it make it any better?? HELL NO!!! 

    • Anonymous

      History 101: AT&T didn’t take over Cingular.

      Cingular bought AT&T Wireless.

      Cingular renamed themselves AT&T (not AT&T wireless)

      • http://tmonews.com David

        He is correct, they kept the AT&T name because you know, it’s AT&T.

      • http://tmonews.com David

        He is correct, they kept the AT&T name because you know, it’s AT&T.

      • Anonymous

        Again, there’s “history as it is written”, and there’s history as it actually happened.

        SBC may have bought AT&T, but with 75% of AT&T employees retained, Cingular was the one that was poisoned.

  • http://www.facebook.com/profile.php?id=710725095 Jason Crumbley

    But, not when you renew your contract, which is what really matters. n

  • http://twitter.com/Lawless_1 Lawless_1

    You probably have to keep your t-mobile handset even after they take down the 3G/4G bands to convert them to LTE.

  • Anonymous

    BUT IT SAYS NOTHING ABOUT UPGRADES!!  That is the most important question.  

    • Wilma Flintstone

      Agreed.  Whattabout Teh UpGraydz Ey Tee Ayind Tee?

  • Anonymous

    BUT IT SAYS NOTHING ABOUT UPGRADES!!  That is the most important question.  

  • Anonymous

    Well my worries are gone I guess as long as AT&T state this themselves and its on paper in government proceedings. I’ll just pay full price for a phone like I already do.

    • Tbyrne

      Exactly! Just upgrade now to what you need and you’ll be good to go!

  • Anonymous

    Hmmm. This internal document says “acquisition.” why does at$t and others keep calling it a “merger”?

  • Anonymous

    Hmmm. This internal document says “acquisition.” why does at$t and others keep calling it a “merger”?

    • http://tmonews.com David

      Merger sounds better in the press/filings than “takeover” or acquisition.”

  • Plympton

    So the question for me is:

    I have a value plan (just paid massive ETF to get out of AT&T), brought my own phone (iPhone 4), and have 200MB unlimited “4G” (aws).  When the merger goes through, is that 200MB plan for AWS only traffic, or will it automatically start using AT&T’s 3G bands for traffic?

    AT&T has draconian data plans – $15/month for 200MB + overages, or $25/month for 2G + overages.

    T-Mo has $5/month for 200MB + no overages (“EDGE” speed, actually 3G throttle >> EDGE, actually, kinda like a 64k fiber line is way better than a 56k modem)

    So, is my $5/month going to only work on AWS/EDGE or will it work on AT&T’s 3G bands?  I doubt it, but it’s an open question….

    • Danr

      If you have the value plan with tmobile the 200mb data is not unlimited, overages start at 201mb and will cap out at a max of $50 for the month…

  • Nick

    @David you and I have the same question.

  • TMO+ATT BLAAA

    Does anyone know what will happen to the monthly 4g plans? I hate contracts so the 4g plan works for me. I’m due for a new phone very very soon, but should I go for it or look to another provider?

    • Dwyite99

      ATT will dump Monthly “PrePay” plans and you will have to pick one of their plans. Save your money, look elsewhere.

  • TMO+ATT BLAAA

    Does anyone know what will happen to the monthly 4g plans? I hate contracts so the 4g plan works for me. I’m due for a new phone very very soon, but should I go for it or look to another provider?

  • DetroitTechnoFan

    just ask the former Cingular users how this crap went previously…

    • 21stNow

      I am an AT&T Wireless>Cingular>AT&T Mobility (name change only) customer.  Ask away!

      What Leehisownself said was correct.  I went month-to-month for several months after my AT&T Wireless contract expired.  I only had to get a new plan when I took a Cingular subsidized device.

      My voice plan is the same price, with more minutes and features now, as it was in the beginning.  Data has gone up, but the rate for the price has gone down.  I paid $7.99 a month for 1MB (yes, megabyte) of data under AT&T Wireless.  I now pay $30 for unlimited data (throttled at ?wherever?) under AT&T Mobility.  I didn’t have text messaging back in the day or now, so I can’t offer that comparison.

  • Downwith AT&Junk

    Keep in mind AT&Junk plan on taking the 3G service provided by TMO down… so if you have a 3G phone kiss your connection bye and ATT still has not said about phone upgrades….. or contract renewall… and if your not sure… just ask the Cingular usres how they “merger” went for them… You will not like the answers…

    • Tbyrne

      Just move up to a 4G phone. It’s all good!

      • http://twitter.com/babydoll25 Babydoll25

        Don’t you realize that T-Mo’s “4G” phones are all(1700/2100) HSPA+? Also, they are now AND WILL BE incompatible with NOT ONLY AT&T’s(850/1900) HSPA+ BUT their upcoming (and now being rolled out) LTE network(s)

    • Guest

      I believe all 3G T-Mobile phones have 1900 3G compatibility so you’re phone will still work after AT&T repurposes the 2100 band.

    • Guest

      I believe all 3G T-Mobile phones have 1900 3G compatibility so you’re phone will still work after AT&T repurposes the 2100 band.

  • Leehisownself

    I worked over there during the Cingular-AT&T Mobility merger.
    AT&T customers could keep their plan until they wanted a new phone, which required getting a Cingular SIM. At that point they had to “migrate” to a Cingular plan.
    This led to a ton of customers just buying unlocked phones and clinging to their AT&T SIMs in order to keep their old unlimited loyalty plans.

    I expect the same this time. All is good until you have to change SIM.

  • ItsMichaelNotMike

    LOL… more inconsistencies.  Note that for the press and PR they call it a “merger” because that sounds better, but so not to give the employees any evidence to bolster legal arguments (because a merger assumes employees have certain rights and guarantees) they correctly call it an acquisition.

    • Wilma Flintstone

      Exactly.  The contradictions in this Acquisition have become more and more ridiculous to where its actually kind of amusing to see AT&T put their foot in their mouth.

  • http://twitter.com/akbisw akbisw

    I would get an unlocked smartphone like i do now use it like i do now on even more plus.

  • Brianb

    AT&T is full of the wrong answers.  The Department of Justice made it clear that they want four phone companies.  How do ANY of AT&T’s solutions leave four companies??  Do they understand at all???

    • http://twitter.com/Lawless_1 Lawless_1

      Cricket :D

      • Lbecl

        Cricket uses sprint network therefore it is not a real company, plus their unlimited android plan only gives you 1 gb of data. LOL at cricket.

        • Samus

          Have you seen their phone selection?  It sucks.  No one wants that crap.

        • Na

          Cricket has their own towers, they use Sprint for additonal coverage. The data is slowed but is still a great option when compared to other carrier’s rate plans.

        • Na

          Cricket has their own towers, they use Sprint for additonal coverage. The data is slowed but is still a great option when compared to other carrier’s rate plans.

      • Sarahyu

        Cricket is not viewed as a totally independent national phone company.  NOT by a long shot.

  • Tbyrne

    This actually is good news. If they keep our rate plan at the same cost on a month to month basis, all a person would need to do is purchase a phone outright and you’ll be good to go. Yay!!!

  • Tbyrne

    This actually is good news. If they keep our rate plan at the same cost on a month to month basis, all a person would need to do is purchase a phone outright and you’ll be good to go. Yay!!!

    • Samus

      Must be nice that you can afford to spend $400-500 every two years when you want to upgrade.  I can bet most of america isn’t in the same boat.

      • CRT24

        If you are paying 50.00 less per month for your service then save for 8 months and there you go……you have 400.00 for a new phone and still have a low rate plan……50.00 x 24=$1200.00 savings so you are still 800.00 ahead. Get it?

      • 21stNow

        Look at the choices:  pay $500 for a phone *cough* every two years *cough* or get a subsidized phone from AT&T and pay their higher rates monthly.  Usually the $500 comes out cheaper in the long-run.

    • Stollison75

      Wont matter cuz once att alocates the tmo spectrum for their lte, youll be forced to a new contract with them or a new carrier, thats why they said that crap

  • 4mThirdCoast

    Untill now it was just a fingering game. But not AT&T has got the whole fist of FCC and DOJ up its ass.  Ohh cry!! you damn AT&T, cry like a little bitch because the BIG DADDY’S ain’t going nowhere.

  • James

    After all the lying AT&T has done, who will really trust anything they say? Fool me once, fool me twice.

  • Planton

    Fools! You were warned by Charlie Sheen months ago not to buy phones but you do anyway. It is all your fault. YOU could have prevented this. Best case 12 months till brick time!

    Only those with the new iphone will be sitting pretty. If you can, re-up when it comes out, and it is, trust me.

    Everyone switch to the iphony and leave the inventory stranded. Thats how you stick it to em!

  • plans

    Even if all tmo customers get to keep there cheap plans, new customers will be unable to get them . Thats the reality of the monopoly.  Over time, the cheap plans that were locked in will eventually fade away, especially if you lose it on an upgrade or plan change.

  • David

    Surely everyone realizes that absolutely ZERO of this is binding on anyone…

  • CRT24

    I don’t think there has ever been a question of whether you could keep your plan through your contract because,……..well its a contract. It’s good that they are saying that you can keep it if you go month to month but the bigger question has always been what will happen if you go to make a change that requires a contract renewal, and it appears they stop short of saying that you can keep your plan “no matter what”……and until they say that in writing then it is obvious to most customers who keep up with this stuff what will happen when you need to make a change or upgrade your phone.

  • Realcool2000

    The main thing is your phone won’t work on att network and u will need a new one ( from them ).

    THAT will require new contract for sure….

    • Guest55

      tmobile vibrant works on ATT Hercules will work too

  • Reese

    Yes you probably will be forced into a new ATT plan.  I wouldnt trust anything a rep says on the phone to you because they are almost always wrong in what they say, and there’d be no way to hold them to it.  Even now when you want to upgrade on 3rd party sites like Amazon or Wirefly/LetsTalk etc, you have to choose a ‘current’ plan…and if you have an older non-smartphone plan like I currently have, you’re pretty well stuck too because all the phones available for upgrade require the new plans and data packages so its impossible to keep your old plan if you want a new phone.  

  • Deceptivesmiles

    If this was true, id just purchase phones ooc so that I could keep my rate plan. However, I kno this is just hogwash and don’t believe any of it. Because I’m sure we can keep the plan, however, there will be limitations and added fees, thus penalizin us for wanting to keep our plans.