T-Mobile Wants To Know If Your Phone Is Suddenly Losing Battery

For a few days now (post July 28th) a small group of T-Mobile customers, specifically T-Mobile G2 owners have been experiencing “massive battery drains” and after a few days of T-Mobile watching this develop they are now asking for your help. In order to tackle this situation quickly and aggressively they need some feedback…kind of like the who, the what and the how. So we’re going to hook you up with a link to the T-Mobile support thread at the end of this post and if you are suddenly experiencing rapid battery drain on your T-Mobile device since the very end of July then you should really click the link. In fact do that now.

T-Mobile Support

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  • Bryan Baggett

    The Sensation for me has always massively drained the battery.  I love the phone but the battery is horrible.  I have to have chargers wherever I go.  I turned wifi off, kill all apps with the stock app manager and lucky to get through 6pm with moderate use.

  • Bryan Baggett

    The Sensation for me has always massively drained the battery.  I love the phone but the battery is horrible.  I have to have chargers wherever I go.  I turned wifi off, kill all apps with the stock app manager and lucky to get through 6pm with moderate use.

    • Anonymous

      Htc is awful with battery life this is nothing new.

  • http://twitter.com/ampcweer Bob Job

    It’s not just the latest update of Google Maps.  Check the reviews in Android Market.  Maps has been a known battery drainer ever since version 5.4 a few months ago.  It keeps turning on the GPS in the background even with Latitude and other location-related stuff disabled.  I often have to force-close it 5 or 10 times because it keeps restarting.

  • Dnice3090

    i know this off topic, but does anyone know if wifi calling works on prepaid plans (monthhy 4g)?

  • Dnice3090

    i know this off topic, but does anyone know if wifi calling works on prepaid plans (monthhy 4g)?

  • Ttmaria

    severe battery drain on my Nokia 6133 for the past week!  I would charge it at night and within two hours the next morning it was lifeless.  I have a back-up phone to use and hope it won’t happen with that one as well. Hope they get the problem fixed REAL soon!

  • Anonymous

    A lot of July 27th July 28th dates being thrown out there.

  • Supa_Steve

    Mytouch 4g. My battery today dropped 45% after about 3hrs of standby time, just checking emails once. It’s also been extremely sluggish the pass couple of days, even with restarting the phone to clear the memory. I’ve checked running applications and Maps has been running in the background taking up a nice chunk of my memory, as well as constantly connecting with the network. Just uninstalled and will see how the battery life is, but already the phone is much more responsive. Anyone with the latest Google Map update check to see if it’s running in the background for you.

  • Supa_Steve

    Mytouch 4g. My battery today dropped 45% after about 3hrs of standby time, just checking emails once. It’s also been extremely sluggish the pass couple of days, even with restarting the phone to clear the memory. I’ve checked running applications and Maps has been running in the background taking up a nice chunk of my memory, as well as constantly connecting with the network. Just uninstalled and will see how the battery life is, but already the phone is much more responsive. Anyone with the latest Google Map update check to see if it’s running in the background for you.

    • kresk

      If I open Gmaps it always stays running in the background until I force close it or reboot my phone. Nothing set to auto like check in or latitude. Nexus S, 2.3.4.. I’ve kept an eye on my battery life with it running and without it running. As far as I can tell there’s no difference in drainage

      I have noticed over the last week or so that my service has been extremely inconsistent. (no battery drain associated with this particular problem) One hour things load fine and the next hour I can’t even load the simplest of websites. Hope it all gets sorted out, whatever’s going on.

      • Supa_Steve

        I have opened and closed the application (not forced closed) since uninstalling v 5.8.0 this morning and it does not stay running in the background. Whatever google did to the newest version they have some sort or location tracking that’s constantly running in the background as opposed to when you just have the app opened. My phone has been runnimg just fine so far since ditching v5.8.0. Also with the latest version I noticed that it would bug out/freeze up if I’m in maps and activate tje navigation from there. This problem also stopped since going back to what was imstalled on the phone originally.

  • Anonymous

    This explains a lot.

  • http://twitter.com/mashryock Mark Shryock

    I recently bought an 1800mAh Extended Battery for my G2 on ebay.  It is a higher capacity battery but still fits in the existing battery compartment without needing a bumped out battery door.  I can take my phone off the charger at about 8AM and by midnight it is just getting down under where the battery icon turns yellow.  That is with moderate usage.  I would wait until they fix the battery drain issue first though.  :-)

  • http://twitter.com/mashryock Mark Shryock

    I recently bought an 1800mAh Extended Battery for my G2 on ebay.  It is a higher capacity battery but still fits in the existing battery compartment without needing a bumped out battery door.  I can take my phone off the charger at about 8AM and by midnight it is just getting down under where the battery icon turns yellow.  That is with moderate usage.  I would wait until they fix the battery drain issue first though.  :-)

  • http://twitter.com/mashryock Mark Shryock

    I recently bought an 1800mAh Extended Battery for my G2 on ebay.  It is a higher capacity battery but still fits in the existing battery compartment without needing a bumped out battery door.  I can take my phone off the charger at about 8AM and by midnight it is just getting down under where the battery icon turns yellow.  That is with moderate usage.  I would wait until they fix the battery drain issue first though.  :-)

  • http://twitter.com/mashryock Mark Shryock

    I recently bought an 1800mAh Extended Battery for my G2 on ebay.  It is a higher capacity battery but still fits in the existing battery compartment without needing a bumped out battery door.  I can take my phone off the charger at about 8AM and by midnight it is just getting down under where the battery icon turns yellow.  That is with moderate usage.  I would wait until they fix the battery drain issue first though.  :-)

  • http://twitter.com/mashryock Mark Shryock

    I recently bought an 1800mAh Extended Battery for my G2 on ebay.  It is a higher capacity battery but still fits in the existing battery compartment without needing a bumped out battery door.  I can take my phone off the charger at about 8AM and by midnight it is just getting down under where the battery icon turns yellow.  That is with moderate usage.  I would wait until they fix the battery drain issue first though.  :-)

  • http://twitter.com/mashryock Mark Shryock

    I recently bought an 1800mAh Extended Battery for my G2 on ebay.  It is a higher capacity battery but still fits in the existing battery compartment without needing a bumped out battery door.  I can take my phone off the charger at about 8AM and by midnight it is just getting down under where the battery icon turns yellow.  That is with moderate usage.  I would wait until they fix the battery drain issue first though.  :-)

  • Scott

    It’s not just G2 owners. It’s got something to do with their data network. I’ve got a Nexus One, and I’m having serious issues. If I turn data off completely, the phone will only lose 20% of it’s battery in a day, instead of die completely in five hours. I normally will get at least 24 hours on a full charge with both 3G and syncing turned on.

    I spend a lot of time in rural areas installing equipment in factories. Whenever I’m in an area where I don’t get data coverage, the phone will die within a few hours because it keeps looking for the network, just like it is now. So I’ve learned to just turn data off in those situations and it won’t die on me.Except the thing is, I’m not out in the boonies right now. I’m in the middle of Chicago. I know it’s not the battery because it’s fine with data off. T-Mobile’s initial response was that it was my battery.My wife’s G1 has also been dying within 5 hours for the past few days as well and my boss’s blackberry is draining quickly too. They’re both on T-Mo. Something’s up. They must have rolled some sort of ridiculous update out to their towers that’s screwing everything up.

  • Doc_wavez

    I have a nexus 1 and i also noticed this significant battery loss since fie days ago. I will try to turn data off and see what happens

  • Doc_wavez

    I have a nexus 1 and i also noticed this significant battery loss since fie days ago. I will try to turn data off and see what happens

  • http://twitter.com/spazvogel Jeremy Bevington

    My wife and I our Tmobile phones are having massive battery drains. My wife has a vanilla G2 w/ froyo, I have a vibrant with Bionix V by Team Whiskey. We both have wanted to buy batteries because we thought that my vibrant battery had finally drained out. After reading this, I won’t be buying a new battery for the Mr.s G2. Tmobile I have much faith in you, but just so you know, I’m leaving your asses with no etf if ATT gets their dirty hands on you! Stay kraut!

  • http://twitter.com/spazvogel Jeremy Bevington

    My wife and I our Tmobile phones are having massive battery drains. My wife has a vanilla G2 w/ froyo, I have a vibrant with Bionix V by Team Whiskey. We both have wanted to buy batteries because we thought that my vibrant battery had finally drained out. After reading this, I won’t be buying a new battery for the Mr.s G2. Tmobile I have much faith in you, but just so you know, I’m leaving your asses with no etf if ATT gets their dirty hands on you! Stay kraut!

  • Trevor Traub

    It seems like it is fixed to me. I am in Chicago (north side) and for the past day I have had 4g all the time and battery life has been great. I’m on the rooted stock GB update with new radio and matching rils.

  • Trevor Traub

    It seems like it is fixed to me. I am in Chicago (north side) and for the past day I have had 4g all the time and battery life has been great. I’m on the rooted stock GB update with new radio and matching rils.

  • Trevor Traub

    It seems like it is fixed to me. I am in Chicago (north side) and for the past day I have had 4g all the time and battery life has been great. I’m on the rooted stock GB update with new radio and matching rils.

  • Trevor Traub

    It seems like it is fixed to me. I am in Chicago (north side) and for the past day I have had 4g all the time and battery life has been great. I’m on the rooted stock GB update with new radio and matching rils.

  • Anonymous

    I refuse to use the new M3 radio as it’s been a battery drain ever since its leaked release. I haven’t had any battery drain on CM7 nightly 195 with the M2 radio. Still on the old Market.

    • Antoinetrenton2003

      I don’t know about every body but my touch 4g as bettery battery life after I put Android 2.3.4 on my touch 4g with out root my battery last all day I love Android. 2.3.4

  • Hawks7897

    I have a MT4G with CM7, and have recently noticed the battery draining quicker. There have been more and more issues with freezing, and the screen not shutting down. I’ve had to take the battery out twice in the last week because of freezing issues. I’ve never had these issues before.

    • Hawks7897

      I’ve also been having A LOT of problems with the 4G, as it keeps dropping to EDGE. It seems like I get EDGE more often than 4G lately.

  • Hawks7897

    I have a MT4G with CM7, and have recently noticed the battery draining quicker. There have been more and more issues with freezing, and the screen not shutting down. I’ve had to take the battery out twice in the last week because of freezing issues. I’ve never had these issues before.

  • Asdfkjsdfsdklfjsdlfj

    G2X battery killing off like crazy.  I tried to force it to 2G only mode, disabled active sync and LBS to see it that helped but it didn’t.  

  • Sonnett33

    My G2 seems to have fixed itself regarding the massive battery drain it was experiencing…. I downloaded the latest Gingerbread update yesterday.  Since then it’s  holding power.  Went to bed wiithout charging it on purposed to see if it would hold a charge.  It had 89% at 11:45 p.m. It now has 80% at approx. 7:00.

  • Sonnett33

    My G2 seems to have fixed itself regarding the massive battery drain it was experiencing…. I downloaded the latest Gingerbread update yesterday.  Since then it’s  holding power.  Went to bed wiithout charging it on purposed to see if it would hold a charge.  It had 89% at 11:45 p.m. It now has 80% at approx. 7:00.

  • Anonymous

    I have a G2 and have also had sudden battery drain…yesterday was a prime example…usually an all night charge lasts about 24 hours, I was in the red midday yesterday.  Over the last few weeks, our entire family has also been experiencing dropped calls much more frequently than usual, in areas that we never lost calls before…like at home!

    • chris

      I’m having the exact same problems with my G2.  I’ve also noticed a lot of switching from 4 bars (on HSPA+) to no data connection at all, then switching back to 4 bars – without even moving the phone.  Every other call seems to drop regardless of whether I’m inside or outside – and all of my calls are within the Metro-Atlanta area where the coverage maps show excellent coverage.

  • hangdogdaddy38

    My wife seems to think that it is the new Android Market app. She said when she took it off and went back to the old app her battery stopped draining. But then it could have nothing to do with it as well.

    • Bob Bertolasi

      Interestingly enough, I thought that I was seeing a fast drain also but had not reactivated the Startup Auditor app since upgrading my G2x to Gingerbread.   Did so in due course and then the battery drain subsided.   Startup Auditor is set to shut down Android Market app at start up and everytime it tries to check for updates (continuous monitoring).   I had noticed that the market app in Gingerbread seemed to be using more of the phone battery (Norton’s monitor function).  

  • Anonymous

    I have a Samsung Vibrant, newest Market app, and my battery actually seems to be better. Running Bionix NextGen 2 by the way. Not sure if its because of the network or app. Either way, I’m happy.

    • Mike Shaw

      My SGS will only hold a charge through the day if its plugged in. I got a replacement through insurance because my last one i cracked the screen two months ago. So the battery is the newer one. If i use the phone heavily IE internet for more than an hour while my wife shops then it will completely die. 

  • Truckeemike

    Went to Reno, Nv … An HSPA 21mbs 4g area. Soon as my phone said 4g it started massive battery drain. Back to normal at 2g home.
    HTCG2 stock

    • Hawks7897

      I live in Reno, work in Sparks, and have found 4G to be extremely inconsistent in the area where I work, I wonder if my battery drain could be caused from the signal constantly switching from 4G to EDGE, especially once I log on to the internet?

  • Rimasplace

    I charge my phone all night and only lasts until about 5 pm. It’s very inconvenient to have to wait for it to charge up again. I have to leave my phone while it’s recharging and I miss calls. I reported it to my local tmobile store but they acted as if i was doing something wrong. I want a new phone.

  • Anonymous

    Yes. This is happening on my roommates Blackberry bold 9780. I don’t think this is an android problem. My other roommates galaxy s 4g is fine.

    No 3G in our area. So it’s definitely not solved by being on edge.

  • Donnie

    I have a HTC G2, I noticed massive battery drain towards the end of july, with constant use at work my battery used to last until i got home from work with about 20% battery left, now i only use it to check time and set alarms and it dies before i leave for home, within 30 minutes of being off a charger my battery drops to 79% charge with zero use. My friend has a My Touch Fender she uses on Wal-Mart Family Mobile and her battery doesnt even last the night anymore (she doesnt have internet on hers). I’m in a 4G area but get knocked to edge at home because of trees. I dont seem to have any issues on my G-Slate, battery is usually 76% by the time i get home from work which is the norm. Once my phone dies (is at zero battery) it wont start back up til I charge it. My husbands MyTouch 4G seems to not be affected.

  • Anonymous

    I installed Juice Defender and the battery problem went away.

  • Kerrywhite68

    I was having this problem… I posted my issue on TMO’s site and a couple days later the problem went away.  Not sure if they did anything or not, but my battery life is much improved now.

  • Jdzimmerm

    I don’t know about battery, but my coverage has gone downhill fast.  i now need to go outside to get coverage at my house.  Never did before.

  • JayeJaye98

    Idk if this will work for everyone but it worked well for me! I usually just keep my wifi connected. It worked for my MT3GS && its working for my Thunderbolt(I just got it & my battery is waaaaayyyyyy better than some of those who had it before me)!

  • bmcgov

    The issue seems to have been resolved, for me at least.  I had data set to 2G only as a temporary fix, but I switched back to using 3/4G when I unplugged this morning and my battery was still at 88% at 7pm.  I’m in Portland, OR.

  • bmcgov

    The issue seems to have been resolved, for me at least.  I had data set to 2G only as a temporary fix, but I switched back to using 3/4G when I unplugged this morning and my battery was still at 88% at 7pm.  I’m in Portland, OR.

  • Anon

    I had this problem but it appears to have gone away some time over the weekend while I was in Chicago and am now back home in Houston.

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  • anon

    This was happening on my HTC G2 TMobile phone right around that time. It was occurring for about a week or so in the NW suburbs of Chicago.  Not sure if I was in a 2G, 3G or 4G area (never occurred to me to note this for battery drain). I powered the phone off, took out the battery and restarted it to see if that helped.  It didn’t.  After a few days I remembered that I had about 4-5 app updates that I had been putting off. I went ahead and updated the apps.  This could be a coincidental timing thing, but it seemed like the battery drain stopped afterwards. 

  • Baap123

    Yes, My Touch 3G after Andriod version upgrade, it is loosing power in a day. Otherwise it used to hold for 3 days.

  • Zsarwar73

    yes this morning I have HTC sensation put on 2.3.4 last night charged all night but this morning all battery drained and very hot???

  • Zsarwar73

    yes this morning I have HTC sensation put on 2.3.4 last night charged all night but this morning all battery drained and very hot???

  • Zsarwar73

    yes this morning I have HTC sensation put on 2.3.4 last night charged all night but this morning all battery drained and very hot???