(Updated!!) T-Mobile To Enforce Data Plan Contracts Beginning August 8th

Update: As a quick update to the post we wanted to ensure clarity so that people don’t start freaking out over the verbiage in the image. A loophole exists in T-Mobile’s systems that allows for employees to remove data features a before customer fulfills the required contract term. This will NOT force a customer to have a data requirement if they do not want…if some representatives in the comments are correct in their interpretation of this image. The language of course is confusing but such is the world of information leaks. Let’s wait a few more days before jumping the gun entirely on what this image truly means. 

As of August 8th T-Mobile is making a change to ensure that customers fulfill their contractually obligated data requirements. T-Mobile is looking to ensure that customers fulfill any contractually required data plan. The current loophole that allows for employees to remove the data plan before the end of the data plan contract term will be removed effective August 8th. This will not enforce a data plan for all full price buyers, only the completion of any contractually required data plan.

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  • Anonymous

    They trying to make money left and right. If, I buy a phone retail and not with those new plans, I shouldn’t be forced to buy a data package.

    • HTC Sensation 4G

      Not to sound horrible or anything, but if you buy a smartphone cash via prepaid or not…now adays it’s pretty much a given that it’s gonna require a data plan. Even the mid-devices. Check the Specs before getting the phone. 
      Tmobile should honor your plan since you got it before this change was done, but doesn’t mean that they will lol. Their Customer Service lately has been sliding downhill lately…

  • http://twitter.com/Ucf_Knight Andrew Hong

    only for value plan customers? Or is this for all plans? :(

    • HTC Sensation 4G

      Knowing TMobile it’ll probably be for all plans lol… 

    • HTC Sensation 4G

      Knowing TMobile it’ll probably be for all plans lol… 

  • http://twitter.com/corys00 Steve Cory

    I’m trying to understand this correctly. If a customer is on a required data socket (android for example) and buys a cheap phone at full retail, right now, the system allows the data socket to be removed. On the 8th, that will no longer be the case and even buying a phone at full retail will not give the option of removing required data and if that’s the case, I can get behind that. What I couldn’t however get behind is if I didn’t have data before I purchased (for example) a Blackberry, will I still be forced to have data even if I’m buying at full retail?

    • tmorep

      i believe you’re correct. this should not have anything to do with a customer buying a phone at full price and will not force them to have web if they do not want it.

      the point of this is to prevent reps from removing contracted data features. there was a loophole in the system where the contracted data feature could be removed if the customer bought a non web required phone. this change is simply to make the customers fulfill their contracted data agreement.

      i think the article needs to be updated to be more clear so everyone doesn’t start freaking out.

      • Guest

        Tmorep is 100% correct, this article needs to be updated.

      • Guest

        Tmorep is 100% correct, this article needs to be updated.

        • http://tmonews.com David

          Doing that now…assuming you guys are correct of course! :-) 

        • Anonymous

          Glad to hear thats it, if its as you described that reasonable – what these people were doing is fraud.  

    • tmorep

      i believe you’re correct. this should not have anything to do with a customer buying a phone at full price and will not force them to have web if they do not want it.

      the point of this is to prevent reps from removing contracted data features. there was a loophole in the system where the contracted data feature could be removed if the customer bought a non web required phone. this change is simply to make the customers fulfill their contracted data agreement.

      i think the article needs to be updated to be more clear so everyone doesn’t start freaking out.

  • nps

    Curious what the misuse was?

  • http://twitter.com/archangel52005 Mike Box

    I believe it will be required on all plans. If you want to take advantage of a data device you HAVE to have a data package. I understand a few people may hate this idea and I can sympathize with most, however having one just makes sense. You get to experience all your phone has to offer and sont have to worry about pay per use charges. I hear it every day “I didnt realize I was using data” and then its a big mess to inform and educate apply any due credit, ect.

    • Mopar6464

      BS , you can get the full data experience via WIFI.
      Why should anyone have to be forced to pay for data when you can get Wifi data free and do all your OS upgrades and everything with actually faster data speeds than 3G/4G.
      All the carriers have to do is make an app that blocks data use unless you are subscribed with them. 

      • jarjon76

        Blame those who abuse the system for you no longer having a choice to have a data plan. Your anger should be directed towards them, not T-Mobile. T-Mobile is rightly closing the loophole many abused. 

        • Mopar6464

          No carriers should force a paying customer to have a data plan just because they want a smartphone.
          They are only doing it to cash in because that’s where the money is in the cell phone business.

        • Mopar6464

          No carriers should force a paying customer to have a data plan just because they want a smartphone.
          They are only doing it to cash in because that’s where the money is in the cell phone business.

        • jarjon76

          They’re not “forcing” you to do anything. You CHOOSE to sign a contract, thus agreeing to pay for a data plan. If you don’t want to be “forced” into a data plan, pay full price for a phone and don’t sign a contract. Let me guess–you want a free phone, not have to be “forced” to be on contract, and not pay for data, right?

        • Mopar6464

          Just because a person chooses to spend $200 on a subsidized smartphone instead of a outdated flip phone should not have squat to do with data service. You can still use that smartphone with it’s full potential with WIFI and not have to use that carriers data service.
          They just want you to believe you can’t so they can cash in on the one thing that makes all carriers the most profit , data plans.
          It’s your money and you should be able to spend it how you like and not be told how you have to use that product you spent your hard earned money for.
          T-Mobile is providing a service but they should’nt force feed you services you don’t need or want.
          And yes we CHOOSE to sign a contract for services and subsidize a phone because many people Don’t have $600.00 cash to buy a cell phone outright. Therefor they must subsidize that phone , but not be forced into a data plan that’s not needed to get the full experience.
          That’s total BS the carriers are trying to force feed on the uneducated smartphone users.

        • Mopar6464

          No carriers should force a paying customer to have a data plan just because they want a smartphone.
          They are only doing it to cash in because that’s where the money is in the cell phone business.

    • Anonymous

      I certainly hope it’s not.  I know alot of kids and college students who have used/secondhand smartphones but live on wifi.  Smartphones are a status item now, people want them but lets face it, alot of tmo customers (children on 5 dollar add a line, students sharing family voice only plans) dont have the finances to support even the 10 dollar data package.  

      I agree that to use a smartphone 100% you should have a data pkg but making it a requirement even on second hand devices or phones you paid full retail for seems a bit much.

    • Anonymous

      My mother and sister in law both use Androids without a data plan and just use Wifi when needed.  There are no charges and there is no big mess.  Could you enlighten me as to why they should be forced into a data plan when their low end smartphones are being used like high end dumb phones?  Specifically, how does this come into play “I didnt realize I was using data”?

      Taking “full advantage” of a smartphone should be everyone’s choice.

      • Anonymous

        I got the G2 and I still don’t like the fact that I have to have a full data plan.  Granted, I got the 200 MB plan, but I still don’t need it.  The T-zones plan I had before would be more than sufficient for my usage.  I am around WiFi 90% of the time, and the rest of the time I have my data turned off (thanks to Quick Settings).  For the rare occasions that I want to get info online away from WiFi, I turn on my data.

        I usually use <20 MB a month.  Thats about what I used with my T-zones plan with my old dumb phone plan.  My T-zone plan was $12 dollars less than what I pay now.  Alas, T-mobile has succeeded in making me pay more for their service.

        • Anonymous

          But don’t you want the “Full Smartphone Experience”?  JK.  In your case i guess you bought your phone with like a $300 discount?  Understandable in that case but once your contract expires T-Mobile better not try to force you to keep the data.  

          I use <1GB but I happily pay $20/mo for data for whenever I need it.

      • Anonymous

        I got the G2 and I still don’t like the fact that I have to have a full data plan.  Granted, I got the 200 MB plan, but I still don’t need it.  The T-zones plan I had before would be more than sufficient for my usage.  I am around WiFi 90% of the time, and the rest of the time I have my data turned off (thanks to Quick Settings).  For the rare occasions that I want to get info online away from WiFi, I turn on my data.

        I usually use <20 MB a month.  Thats about what I used with my T-zones plan with my old dumb phone plan.  My T-zone plan was $12 dollars less than what I pay now.  Alas, T-mobile has succeeded in making me pay more for their service.

    • Anonymous

      Some people MAY need data, but there’s some who DONT need data because they have access to Wifi. We should be able to choose what we want since we’re paying FULL retail price for our phone at the start.

  • http://twitter.com/NuoTang Nuo Tang

    This is stupid.  A customer should have the option to not add data to a smartphone.  What if I just like the phone and I’m already paying for a hot spot let’s say. My smart phone can hook up to the hot spot and I would be double paying for data. 
    All this does is pad the pockets more for Tmobile.

    • jarjon76

      You’ve said the same thing in this very thread 5 times. We get it–you don’t like it. 

  • Jack

    I hope this has nothing to do with buying a phone off Craigslist or eBay, and this only has to do with buying a phone from T-mobile full price.

    • http://twitter.com/NuoTang Nuo Tang

      Yeah, i think if you were to buy it off craigslist then you’ll be fine.  But if you don’t buy from Tmobile then you also lose some other perks. 

      • Anonymous

        Like what?  Warranty?  Maybe people were buying phones at full price and abusing the 1 yr warranty?

        • http://twitter.com/NuoTang Nuo Tang

          Ya, warranty is the only thing that I can think of.  If you buy direct from Tmobile, if anything goes wrong in a year, your phone is covered by the warranty and Tmobile will swap out a phone for you.  If you don’t buy from them, then you have to deal with HTC or Sammy.

        • http://twitter.com/NuoTang Nuo Tang

          Ya, warranty is the only thing that I can think of.  If you buy direct from Tmobile, if anything goes wrong in a year, your phone is covered by the warranty and Tmobile will swap out a phone for you.  If you don’t buy from them, then you have to deal with HTC or Sammy.

      • Anonymous

        Like what?  Warranty?  Maybe people were buying phones at full price and abusing the 1 yr warranty?

    • http://twitter.com/archangel52005 Mike Box

      Anything not bought from T-mobile should be fine. Craigslist, eBay and so forth.

    • Laura

      At this point it should not hurt you because reps now have to ask customer’s permission to sell then if you say yes to hear the sell and you accept they have to ask again for permission to add on the feature. So if you get it full price, ebay, craigslist, etc you can say no but I honestly cannot have my phone without data. I don’t have wi-fi everywhere and I need access to everything my phone has to offer at all times.

      Think of times you are waiting in a doctor’s office and the magazines are just plain boring and no wi-fi, you can watch YouTube, read from Kindle, play games…etc. Look for directions on the go or even check movie tickets on Poynt which is a free app but you need a data connection.

  • http://twitter.com/NuoTang Nuo Tang

    @ Mike Box
    A customer can get the full experience by using other means, such as wifi or hot spots.  It’s like your cable company telling you that to get basic cable, you have to get HBO and Cinemax because well they offer a fuller experience. or that you have to use the checked in luggage for your carry on so that you don’t miss out on the checked in luggage experience.

    • http://twitter.com/archangel52005 Mike Box

      This is true and to an extent I agree. However not having one creates problems. I set a customer up with a Sensation and a $10 data plan they came back 2 days later and wanted to be on pay per use “$1.99 per MB” they came back again complaining about the bill because they didn’t realize apps, widgets, ect used data. They had a HUGE bill all because they thought $10 was too much and they were gonna use wifi. Seriously the data plans start at $10 or $5 on the value plans. If your gonna really wifi all the time thats all you need. 

      • http://twitter.com/NuoTang Nuo Tang

        Then that seems like it’s a customer problem.  For customers who are savvy, and understand what’s going on, that should be waived.

        I can understand why you would have customers who buy under contract to have the data option. It’s for making back the subsidy.

        What does a customer who buys the phone at full price gain from this? Nothing.

        • http://twitter.com/archangel52005 Mike Box

          But who is T-mobile or we as reps to decide who knows and doesn’t know how the phone and data use works. Again everyday I talk to people who think they have it all handled and know and time and time again they become or say “oh I didnt know…”

        • jarjon76

          Right, there’s no way T-Mobile can determine who’s “savvy” or not. The people that are complaining are just cheap and/or mad because they can’t cheat the system anymore.

        • Anonymous

          If you bought the phone full price this doesnt affect you anyway, so are you complaining just to complain?  Data has NEVER been required on Invoice purchases and isnt required on the Contracted Value Plans either.

      • http://twitter.com/NuoTang Nuo Tang

        Hey Mike, what if I don’t like the full experience? will Tmobile give me back my $10 a month?

      • http://twitter.com/NuoTang Nuo Tang

        Hey Mike, what if I don’t like the full experience? will Tmobile give me back my $10 a month?

      • http://twitter.com/NuoTang Nuo Tang

        Hey Mike, what if I don’t like the full experience? will Tmobile give me back my $10 a month?

      • http://twitter.com/NuoTang Nuo Tang

        Hey Mike, what if I don’t like the full experience? will Tmobile give me back my $10 a month?

  • Anonymous

    meh smartphones are virtually useless without it anyway

    • Farhan

      Please explain how they are “virtually” useless?

      • Anonymous

        there isn’t WiFi everywhere, what if you need to use the GPS, what if you have to look for something online, and a lot of apps require data to even function. until the world is nothing but of WiFi hotspots you have a brick that can make phone calls and text. whats the point?

      • Anonymous

        there isn’t WiFi everywhere, what if you need to use the GPS, what if you have to look for something online, and a lot of apps require data to even function. until the world is nothing but of WiFi hotspots you have a brick that can make phone calls and text. whats the point?

        • Brian

          I have a 12 year old daughter who wants an android phone. I’m quite happy to have her limited to only using the apps and games in a wifi area.  Her phone is meant first and foremost as a means of being able to call us at any time, plus she likes to take pictures and text her friends, neither of which need a data plan.  So why exactly should I be required to get a data plan?

        • surfsup

          They won’t care about age.

        • surfsup

          They won’t care about age.

        • cloudsurfer

          “I’m quite happy to have her limited to only using the apps and games in a wifi area” …….iPod Touch and a cheap prepaid phone. 

        • Anonymous

          Then go buy her an iPod instead of a subsidized handset contingent upon adding data,  That’s it. (Besides on the new value plans 200MB of data is $5.

  • Mopar6464

    With this dumb rule more people will just go prepaid like Simple Mobile and use their smartphone there.
    $60./month unlimited everything with taxes and fees included.

    • http://cosmicbreeze.tumblr.com/ DtheArtist

      Except unlimited 3-way calling, just to warn you.

    • http://cosmicbreeze.tumblr.com/ DtheArtist

      Except unlimited 3-way calling, just to warn you.

      • Mopar6464

        Thanks for the heads up , but it won’t effect me because i don’t need 3-way calling anyways.

        • http://cosmicbreeze.tumblr.com/ DtheArtist

          Ok, you’re welcome.

      • Laura

        How do you know this?

        • http://cosmicbreeze.tumblr.com/ DtheArtist

          Go to Simple Mobile’s Facebook page & look under discussions. Someone did a post on it, & Simple Mobile responded they don’t support 3-way calling because of some type of fraud.

  • Anonymous

    Not a great move to be honest, I personally believe that if you pay full price for a phone, it should be unlocked and have no contract/plan requirements. 

  • Anonymous

    Not a great move to be honest, I personally believe that if you pay full price for a phone, it should be unlocked and have no contract/plan requirements. 

  • Anonymous

    Not a great move to be honest, I personally believe that if you pay full price for a phone, it should be unlocked and have no contract/plan requirements. 

  • Anonymous

    Ok so I’m paying FULL price for my phone, Lock in contract  w/ this “value” plan & HAVE to have mandatory to have data plan on my lines? Are you serious?

    I mean I can understand that if you’re with the classic plans and not paying the full retail price for the phone, you have to be locked with these mandatory lines, but mandatory data plan on value plans? this just doesn’t make sense at all.

    • Anonymous

      sorry, I was a bit aggravated by this news that my original post didn’t quite make sense haha.

    • Anonymous

      sorry, I was a bit aggravated by this news that my original post didn’t quite make sense haha.

  • Anonymous

    Ok so I’m paying FULL price for my phone, Lock in contract  w/ this “value” plan & HAVE to have mandatory to have data plan on my lines? Are you serious?

    I mean I can understand that if you’re with the classic plans and not paying the full retail price for the phone, you have to be locked with these mandatory lines, but mandatory data plan on value plans? this just doesn’t make sense at all.

  • Armaghan

    The data service is required only for the length of the contract right?

    • http://twitter.com/NuoTang Nuo Tang

      I don’t think so.  I think this hits all months you have service with Tmobile.

    • http://twitter.com/NuoTang Nuo Tang

      I don’t think so.  I think this hits all months you have service with Tmobile.

    • Tmobilelois

      You are right. It is a 24 month contract for the data feature as well as the discounted handset.

    • Ziggy123

      I agree with Nuo Tang, because currently a data plan is required while on contract–that is nothing new.  I think this new requirement puts TMobile on par with ATT because the latter requires a data plan on any smartphone be it on contract or not, subsidized or purchased out right.  A friend of mine purchased an iphone on the second hand market to use on wifi only and had a data plan tacked on his service by ATT to protect him from “unintended charges.”  It makes sense to a point but it is also incredibly intrusive.

    • Ziggy123

      I agree with Nuo Tang, because currently a data plan is required while on contract–that is nothing new.  I think this new requirement puts TMobile on par with ATT because the latter requires a data plan on any smartphone be it on contract or not, subsidized or purchased out right.  A friend of mine purchased an iphone on the second hand market to use on wifi only and had a data plan tacked on his service by ATT to protect him from “unintended charges.”  It makes sense to a point but it is also incredibly intrusive.

  • Anonymous

    So are they saying that OUTSIDE of my 24 month contract I would not be allowed to drop the data plan?  Even OFF contract?  There has to be more to this.

    • bryan

      Once your contract is up you can remove the data service, it is required as a part of your contract. Once your contract is up you can remove it. 

      • Anonymous

        So what’s the point of getting a value plan, if you paying installments for the retail price of the phone, and still got to be locked into the data plan & contract?…

        Mind as well get the classic plan and then drop the data plan once your contract is up…

        • Anonymous

          Value Plans DON’T require data.

    • bryan

      Once your contract is up you can remove the data service, it is required as a part of your contract. Once your contract is up you can remove it. 

  • Bronson

    I think there is a missed market out there.  A phone that works like a phone always and works like a smart device when connected to WIFI.  No data plan needed.  I really don’t understand why that isn’t a normal package.  I will continue to buy my phones through the secondary markets until this package is available.  

    • Tmobilelois

      Buy the smartphone outright and you got what you want

  • http://profiles.google.com/house3272 Cesare Zhao

    I dont like the way tmo’s going……

  • http://twitter.com/KunningLingwist glen greezy

    the answer to this is….

    BUY A PHONE OUTRIGHT… but get a FREE basic phone on the contract. you now have a phone you want, a plan you want, and a brand new in box phone you can SELL… #problemsolved

  • http://twitter.com/KunningLingwist glen greezy

    the answer to this is….

    BUY A PHONE OUTRIGHT… but get a FREE basic phone on the contract. you now have a phone you want, a plan you want, and a brand new in box phone you can SELL… #problemsolved

  • http://twitter.com/KunningLingwist glen greezy

    dupe…. sorry

  • http://twitter.com/KunningLingwist glen greezy

    dupe…. sorry

  • OldPro

    Anybody that buys a BMW should be required to drive at least a 100,000 miles per year “to experience all your BMW has to offer”

    Anybody that buys a suit should be required to attend at least 20 formal events per year “to experience all your suit has to offer”

    Anybody that signs up for cable should be required to also pay for movie channels “to experience all your cable connection has to offer”

    Anybody that purchases a medium to high end phone should be required to also pay for a data plan “to experience all your phone has to offer”

    • Anonymous

      Exactly.

    • Anonymous

      Exactly.

    • Anonymous

      Exactly.

    • Anonymous

      Exactly.

    • Dutch2lan

      Easy Fidel

    • H8stylist

      the analogy is a bit misleading

      it would be like someone spending 40,000 on a BMW and not performing maintenance and then complaining to BMW that your engine is knocking

      it would be like buying just the suit jacket and then returning to the tailor and complaining that people thought it looked horrible when you wore it with a pair a of jeans

      it would be like spending 200.00 on a cable tuner, not signing up for service, and complaining to the cable company that you can’t even get local tv.

      any smartphone that you buy has features that are designed to work through your data connection.  most smartphones don’t even keep the correct time if you don’t have a data connection.  people who do not (and in my experience the number is usually very small) have a data plan call in over more issues than people who do.  most importantly are the people who let their kids, friends, coworkers use their phone and they sign up for the pay per use data service on the phone or sometimes on accident the customer does it themselves.  then 50.00 (the max charge = 25mb) shows up on their bill and they blame tmobile for it.

      if you want a fashion statement buy it from a authorized dealer, ebay, craigs list, etc. if you buy it directly it will add the data.  

    • jarjon76

      You must be one of the people who tries to cheat the system.

    • Anonymous

      I don”t know how you got 15 likes, but none of these analogies are even close to a phone, this is saying we sold you a phone and you got the discount because YOU agreed to pay for web for 2 years.  So fulfill your commitment.

      Why would BMW give you a mile minimum? Do they lose money if you drive less?

      Why would a Suit Salesman care how many formal events you attend?  He already has your money and will not lose money if the suit gets eaten by moths in your closet.

      This policy is in no way saying “you need this to experience all your phone has to offer”, while that is a good reason to have data, the reality is you signed a contract and took a subsidy on a handset contingent upon these conditions, and now you are complaining that there are no loopholes to breach your contract.

      T-Mobile YOU ARE SO TERRIBLE!!! WHY CANT WE HAVE LOOPHOLES!!!????

  • OldPro

    Anybody that buys a BMW should be required to drive at least a 100,000 miles per year “to experience all your BMW has to offer”

    Anybody that buys a suit should be required to attend at least 20 formal events per year “to experience all your suit has to offer”

    Anybody that signs up for cable should be required to also pay for movie channels “to experience all your cable connection has to offer”

    Anybody that purchases a medium to high end phone should be required to also pay for a data plan “to experience all your phone has to offer”

  • Lance

    I bought a mytouch 4g when they first came out. I paid full price and entered into the plus plan (with data). I loved that I didn’t HAVE to get ANYTHING with T-Mobile, it was all options. How can someone abuse this by not getting data? They just paid FULL PRICE for the phone. There’s no subsidizing and so the transaction should be transparent to T-Mobile. Anything more than the phone would be beneficial to T-Mobile. I’m at a loss here. I like my phone, I plan on getting another phone as soon as this AT&T-mobile merger is complete or bust. However, this move is dumb, plain and simple. It’s almost like T-Mobile is trying to do little things, step-by-step, to alienate their subscribers so that no one really cares if T-Mobile stays around or merges, thus an easier merger. 

  • Lance

    I bought a mytouch 4g when they first came out. I paid full price and entered into the plus plan (with data). I loved that I didn’t HAVE to get ANYTHING with T-Mobile, it was all options. How can someone abuse this by not getting data? They just paid FULL PRICE for the phone. There’s no subsidizing and so the transaction should be transparent to T-Mobile. Anything more than the phone would be beneficial to T-Mobile. I’m at a loss here. I like my phone, I plan on getting another phone as soon as this AT&T-mobile merger is complete or bust. However, this move is dumb, plain and simple. It’s almost like T-Mobile is trying to do little things, step-by-step, to alienate their subscribers so that no one really cares if T-Mobile stays around or merges, thus an easier merger. 

    • Guest

      This policy is gearing towards customes that does this:

      1.) Upgrade to a Sensation in a 2YR contract and pays $200 for the subsidized phone price.
      2.) Returns the next day and buys a Nokia 2330 for $50 to remove the required feature.

      Now that same customer can go to another T-Mobile store and return the Nokia 2330 and have the require feature off of their account. 

      That’s how the company is losing money and it’s happening VERY frequently. If you’re on an Even More plus plan than you’re not required to have data and this also applies to the new Value plan. 

    • Tmobilelois

      You ARE safe – no contract no data requirement

      • H8stylist

        i can’t even count the number of iphone users on tmobile who tried to use the cheap 5.99 tzones (then the 9.99 mobile web later) trick.  worse than that, is the fact that dealers would call in to do it for the customer too.  

        the irony of it all is getting an expensive apple product and being a cheapskate on data.

        • Meagan

          Its probably for those who are near a WiFi connection most of the time (home and work) and when driving aren’t surfing.  Believe it or not, some peeps use their computers at home and work when they want to surf the net, thus even less time using data.

        • Laura

          I can’t say how many of the iPhone users pay $1.99 per mb and have like $50 in overages and refuse the $30 unlimited web option..They don’t get that the wi-fi is not always on due to software limitations and claim they never used it. I do add the web on some of the lines to those who can do the math and see they can save $240 a year,

        • Laura

          I can’t say how many of the iPhone users pay $1.99 per mb and have like $50 in overages and refuse the $30 unlimited web option..They don’t get that the wi-fi is not always on due to software limitations and claim they never used it. I do add the web on some of the lines to those who can do the math and see they can save $240 a year,

      • H8stylist

        i can’t even count the number of iphone users on tmobile who tried to use the cheap 5.99 tzones (then the 9.99 mobile web later) trick.  worse than that, is the fact that dealers would call in to do it for the customer too.  

        the irony of it all is getting an expensive apple product and being a cheapskate on data.

      • H8stylist

        i can’t even count the number of iphone users on tmobile who tried to use the cheap 5.99 tzones (then the 9.99 mobile web later) trick.  worse than that, is the fact that dealers would call in to do it for the customer too.  

        the irony of it all is getting an expensive apple product and being a cheapskate on data.

  • no no no

    its saying the required web will remain required even  if you purchase a new phone at full price (this used to get you out of the req web service) So NO if you come with a phone or if you upgrade to a phone that doesnt require web you will NOT have to have data… however if you have the data with a smartphone under contract you will have to keep that feature for the entire contract.

  • no no no

    its saying the required web will remain required even  if you purchase a new phone at full price (this used to get you out of the req web service) So NO if you come with a phone or if you upgrade to a phone that doesnt require web you will NOT have to have data… however if you have the data with a smartphone under contract you will have to keep that feature for the entire contract.

  • no no no

    its saying the required web will remain required even  if you purchase a new phone at full price (this used to get you out of the req web service) So NO if you come with a phone or if you upgrade to a phone that doesnt require web you will NOT have to have data… however if you have the data with a smartphone under contract you will have to keep that feature for the entire contract.

  • http://cosmicbreeze.tumblr.com/ DtheArtist

    I wanna say something opposing this, but when I read one of the most recent stories from here, I kind of don’t blame them. Because maybe T-Mobile got to the point it is now w/ the extremely low plans & services, offering customers free phones when they really don’t deserve it, credit when people call in excessively about problems they aren’t having or aren’t even that serious just to get a little extra something for nothing, people using lots of smartphones, but not activating a data plan & using them free solely on WiFi. So, I’m not really gonna say anything.

  • http://cosmicbreeze.tumblr.com/ DtheArtist

    I wanna say something opposing this, but when I read one of the most recent stories from here, I kind of don’t blame them. Because maybe T-Mobile got to the point it is now w/ the extremely low plans & services, offering customers free phones when they really don’t deserve it, credit when people call in excessively about problems they aren’t having or aren’t even that serious just to get a little extra something for nothing, people using lots of smartphones, but not activating a data plan & using them free solely on WiFi. So, I’m not really gonna say anything.

    • Former employee

      I have to say that DtheArtist is correct that TMo headed this way because of some customers. Many customers would try to have the data plan removed after purchasing the phone by saying the lost the phone and that they purchased that cheap regular phone when they were using a phone that they got from a friend, garage sale etc.  For discounted smartphones it is standard to require data and TMo does have the best prices on data as far as I am concerned.

      • http://cosmicbreeze.tumblr.com/ DtheArtist

        Yeah, I think customers need to start being appreciative of what we did have, & not complain over what should & really is a standard. I’m not gonna complain at all because T-Mobile has given us far more than we actually needed or deserved at times. I’ve had a data plan for the last 3 years & have no problem with paying for it.

        • jarjon76

          You give customers an inch and they’ll take a mile. Customers cannot be trusted with an honor system. They are too many people who are more than willing to abuse the system. I don’t blame T-Mobile at all for doing this–they should have long ago.

        • http://cosmicbreeze.tumblr.com/ DtheArtist

          True, true, true…

  • http://twitter.com/NuoTang Nuo Tang

    If I don’t like the experience every month, will Tmobile give me back my data plan money that I’m forced to pay?

    • Tmobilelois

      no

  • http://twitter.com/NuoTang Nuo Tang

    If I don’t like the experience every month, will Tmobile give me back my data plan money that I’m forced to pay?

  • Anonymous

    T-Mobile is protecting us from letting our Smartphone look Dumb.

  • Anonymous

    T-Mobile is protecting us from letting our Smartphone look Dumb.

  • Anonymous

    T-Mobile is protecting us from letting our Smartphone look Dumb.

  • NoChitSherlock

    My people perish for a lack of knowledge. Buy the phone full retail, use WiFi, get a cheap voice plan. Then tell T-Mobile, AT&T, and the rest of the vultures to throttle that up their collective data streams.

    • http://ashn.myopenid.com/ Ash

      I don’t know about other carriers, but….

      T-mo is good with NOT messing with my good plan.

      ATT on the other hand, will automatically add (or upgrade) the data plan for your “benefit” even if you buy their phone at full price and without needing you to sign any new contracts.

      That’s why I left them….and why I will never go back!

    • http://ashn.myopenid.com/ Ash

      I don’t know about other carriers, but….

      T-mo is good with NOT messing with my good plan.

      ATT on the other hand, will automatically add (or upgrade) the data plan for your “benefit” even if you buy their phone at full price and without needing you to sign any new contracts.

      That’s why I left them….and why I will never go back!

    • http://ashn.myopenid.com/ Ash

      I don’t know about other carriers, but….

      T-mo is good with NOT messing with my good plan.

      ATT on the other hand, will automatically add (or upgrade) the data plan for your “benefit” even if you buy their phone at full price and without needing you to sign any new contracts.

      That’s why I left them….and why I will never go back!

    • http://ashn.myopenid.com/ Ash

      I don’t know about other carriers, but….

      T-mo is good with NOT messing with my good plan.

      ATT on the other hand, will automatically add (or upgrade) the data plan for your “benefit” even if you buy their phone at full price and without needing you to sign any new contracts.

      That’s why I left them….and why I will never go back!

  • NoChitSherlock

    My people perish for a lack of knowledge. Buy the phone full retail, use WiFi, get a cheap voice plan. Then tell T-Mobile, AT&T, and the rest of the vultures to throttle that up their collective data streams.

  • NoChitSherlock

    My people perish for a lack of knowledge. Buy the phone full retail, use WiFi, get a cheap voice plan. Then tell T-Mobile, AT&T, and the rest of the vultures to throttle that up their collective data streams.

  • NoChitSherlock

    My people perish for a lack of knowledge. Buy the phone full retail, use WiFi, get a cheap voice plan. Then tell T-Mobile, AT&T, and the rest of the vultures to throttle that up their collective data streams.

  • Stephen

    Well the one reason a customer might not want a data plan up front is they buy the smart phone but perhaps they just want to have that capability in the future – maybe 6-12 months down the line, but right now they just want a talk /text plan….and don’t want to have to buy another new phone down the line when they do want to activate a data plan

  • Stephen

    Well the one reason a customer might not want a data plan up front is they buy the smart phone but perhaps they just want to have that capability in the future – maybe 6-12 months down the line, but right now they just want a talk /text plan….and don’t want to have to buy another new phone down the line when they do want to activate a data plan

  • Frustrated Employee

    i wish they would make up their mind and stick to something already… this is getting frustrating as an employee and i can only imagine how it must be to our customers… this is probably why we are no longer number 1 in the customer satisfaction survey. they are making their employees look bad by having us tell customers something one day and then changing it the next. it has honestly got to the point where i could care less if AT&T buys us out!

    • H8stylist

      go work for any other company in the service industry, retail, or hell anywhere for that matter.  change is constant, the sooner you accept changes the less “Frustrated” you will be as an employee.  tmobile does change often, and they tell you that during training, it shouldn’t just now be an idea you are catching on to.  but i also don’t think if you go work for verizon, att, or sprint it will be much different (just won’t try to make an acronym for every new thing they come up with like amhrsc) people who work for tmobile have seen this go on for a long time now, and this was a necessary change.  it will lower the number of calls you get from frustrated parents that has pay per use data charges on their bill.  it will lower the number of tech calls that come in where someone is wondering why their phone is not updated, showing the wrong time, not getting picture messages, etc. 

       i remember, in the last months i was there, when tmobile changed the policy for MRC where you had to ask permission to talk about features.  people whined and cried over the changes for weeks instead of accepting it.  in the end, the change was necessary due to fraudulent adds to customers accounts, but employees still didn’t accept the change as quickly as they should have.

  • http://twitter.com/efjay01 Ef Jay

    Trying to wrangle out of a data plan by switching phones is definitely dodgy, but if someone buys full price with the intention of using their phone on wifi only and WONT be using wireless data that should not be a problem. If you’re not using the data network why have to pay for a data plan?

  • bryan

    This looks to me like it will just prevent people from removing the required data by purchasing a second handset with out a data contract. 

    Currently there is a loophole that lets you remove required data even if the contract is not up. If you buy a smartphone at a discount (sensation for example) with the required data, and then come in later and buy a non data phone you can remove the required data when you buy the regular phone, even if the data feature is still under contract. 

    This change will prevent that from happening, you will not be able to remove the required data from the original purchase buy buying another handset until the original contract is expired. 

    This will NOT require data on anything that it is not already required for (full price hardware / value plans). 

    • http://www.tearyne.net Tearyne

      Thanks for the clarification.

    • http://www.tearyne.net Tearyne

      Thanks for the clarification.

  • http://twitter.com/archangel52005 Mike Box

    I’m going to leave it at this who ever said that customers were abusing the data policy is 100% correct. People come in and get a subsidized phone with the data plan then come in a short time after buy the cheapest phone at full price and now T-mobile out that money it expected to make back on the subsidized phone’s data plan. 

    Do you all realize that with most smart phones T-mobile sells even with the data package it takes them 18 months out of a 24 month contract to see return? Unfortunately thats just not good business. It works great for us as customers but its not a long sustaining business model or at least not a good one.Please use wifi. I do every day. Get the cheapest data plan and run with it. Some of us are smart enough to understand how the phones and data works so we could avoid overages if we lacked data plans. Unfortunately that doesn’t hold true for a majority of the average consumer. Between GPS, application downloads, email retrievals and everything else these great phones can do, its a lot to monitor, so its easier for T-mobile as a company to skip the headache and say we have the cheapest data plans available, truly unlimited with no cut off and the nations largest 4g network for you to access please decide the plan that works best for you.Plain and simple there are other companies out there willing to take your money and more then likely a lot more of it than T-mobile does. I cant speak for each individual only to what I see day in and day out working in the store and I hear it from all angles. Say what you like and do what you want, thats the beauty of America, you have a choice. For me personally, I still stand by T-mobile.

    • http://twitter.com/NuoTang Nuo Tang

      Mike, unfortunately, that choice* is being restricted and that’s the ugly side of Corporate America. 

      Also, if a customer buys a phone at full price, then what has Tmobile lost as far as subsidy goes?

      *loophole aside

      • TMOrep

        That’s why we don’t require you to have data if you pay full price for a smart phone.  You are only required if we provide you with a subsidy (discount) on the phone. If you don’t want data then pay full price, it’s that simple.  If you are of the always entitled type and want a discount then accept the data and shut up.  It is common knowledge that not one single person in this world is “Entitled” to anything yet so many think they are. A cell phone and discount is a privilege not a right!!

      • TMOrep

        That’s why we don’t require you to have data if you pay full price for a smart phone.  You are only required if we provide you with a subsidy (discount) on the phone. If you don’t want data then pay full price, it’s that simple.  If you are of the always entitled type and want a discount then accept the data and shut up.  It is common knowledge that not one single person in this world is “Entitled” to anything yet so many think they are. A cell phone and discount is a privilege not a right!!

  • Informed ex employee

    If on August 8th I purchase a contracted phone with data required and lost it Sept 8th I will have to continue with the data plan even though I purchased a cheapy phone to replace my smart phone. That is the change -the way it is written in the image. If on Aug 8th I purchase a smartphone at full price there is no data requirement. Only with the purchase of a contracted phone would there be a data requirement. If you have a no contract plan how could they make you commit to a 2 yr data plan cost?  If they did that you would want your discount. .But I can tell you that all they really care about now is the contracts,contracts and contracts

  • http://twitter.com/iDiotGear Rob Daman

    so it just looks like it’s for the shady people. reminds me of all the costco members who kept on returning the big tvs so they took out that return policy.

  • Tmibile

    Psh just get the sim card (without data) and put the sim card into a smartphone! Then enjoy unlimited Wi-Fi.

    • Mopar6464

      Psssss , they know when you change phones from the tracking your IMEi number through the sim card. It reads your IMEI on the phone each time you use it.
      I have three phones and it always knows which phone i switch my sim card in to each time i do it..

      • H8stylist

        yeah the system does see whatever phone you put your sim into (takes about 48 hours to update).  however, it will not automatically add a data feature to an account that hasn’t upgraded it’s phone.  upgrade = buying a phone through authorized means (direct dealer, customer care, authorized dealer).  if you get it from ebay, craigs list, a friend, or any other method, the system does not add it automatically.  however if you do not have a data plan and you use a smartphone, make sure you are very careful on wifi.  sometimes it will automatically add the pay per use data feature onto your account.

        • Mopar6464

          Thanks for the tip.
          My wife has a smartphone but don’t have a data plan so i’ll keep a tab on that.

        • http://www.tearyne.net Tearyne

          Why would it do that? If you buy a used phone, how can they charge you for the data feature? I am on EM+, so I don’t know what’s going on on contracts…

      • H8stylist

        yeah the system does see whatever phone you put your sim into (takes about 48 hours to update).  however, it will not automatically add a data feature to an account that hasn’t upgraded it’s phone.  upgrade = buying a phone through authorized means (direct dealer, customer care, authorized dealer).  if you get it from ebay, craigs list, a friend, or any other method, the system does not add it automatically.  however if you do not have a data plan and you use a smartphone, make sure you are very careful on wifi.  sometimes it will automatically add the pay per use data feature onto your account.

      • H8stylist

        yeah the system does see whatever phone you put your sim into (takes about 48 hours to update).  however, it will not automatically add a data feature to an account that hasn’t upgraded it’s phone.  upgrade = buying a phone through authorized means (direct dealer, customer care, authorized dealer).  if you get it from ebay, craigs list, a friend, or any other method, the system does not add it automatically.  however if you do not have a data plan and you use a smartphone, make sure you are very careful on wifi.  sometimes it will automatically add the pay per use data feature onto your account.