T-Mobile Prepares For Hurricane Irene Landfall

Rather than me writing a paragraph or two on how important all of this stuff is, we’ll just post this T-Mobile press release which gives some helpful tips on how to stay in touch in the aftermath of any Hurricane. Being from Florida we’ve got quite a bit of experience with Hurricane aftermaths so we can safely say that text messaging will in fact be your best method of contact and Wi-Fi where available will be useful but likely overloaded with people trying to get online. Make sure you have a car charger this one is a biggie because a few days without power in your house and you’ll find yourself with a dead phone. Have plenty of food, plenty of water and a battery operated radio.

Most importantly though, stay safe.

 

T-Mobile Preps Storm Response Ahead of Irene; Issues Tips for Customers

Posted on August 26, 2011

By Tom Ellefson, VP Engineering, Northeast

As forecasters continue to issue advisories for Hurricane Irene, we at T-Mobile are rapidly deploying engineering and crisis resources to locations across the Eastern seaboard that are in the current trajectory path.

Our first concern is for our customers. That means that through all situations we will do our best to quickly resolve any outages. We have established a number of local Command Centers up and down the coast where our teams of engineers will rapidly move to fix any outages in service.

In addition, we have deployed network, technology and people resources throughout the Carolinas, Greater Tri-State Area and New England, including:

§  – Portable and backup generators, staged and topped off with fuel;

§  – Repair and transport vehicles ready to go;

§  – Battery backup at all of our critical sites;

§  – Microwave radio equipment in case land lines serving our cell sites fail;

§  – Engineers on call in neighboring areas to the storm’s path; and

§  – Cells-On-Wheels (COWs) pre-staged to move in and provide additional wireless capacity in hard-hit areas.

Over the next few days, T-Mobile will also be coordinating with local, state and national offices to monitor evacuation efforts and routes and will take steps to increase wireless capacity in those areas

Tips for Customers

Through all of these efforts, customer safety remains a critical concern. During mass calling events, such as this week’s earthquake in Virginia, and potentially with this storm, we recommend that customers take the following steps:

§  – Use text messaging to communicate instead of voice calls. Text messaging has a greater success rate in getting through the network during high-usage periods.

§  – Keep your calls short in duration.

§  – Utilize Wi-Fi calling if your device has the feature. This feature takes advantage of your in-home data connection to place calls in case the cellular network is congested or down.

§  – Make sure your phone is fully charged prior to the storm. Consider obtaining a vehicle charger in the event of power loss.

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  • Izzybrexx

    Be safe too everyone on the east coast

  • Anonymous

    It’s great to see that T-Mobile cares about their customers.

  • Austinclock

    Looks like they have a good plan. God be with all of those effected

    • Storm

      Hopefully God will be those *affected* also.

      • James Devenberg

        ^^^Because at times like this, grammar is important.

      • James Devenberg

        ^^^Because at times like this, grammar is important.

  • Mariangg25

    Well i am definitely switching carriers over here in Puerto Rico when Irene passed after it was over 2 hours later at&t, claro, sprint, were the ONLY companies that worked. T-mobile didn’t work for about 24 hours after the hurricane left. It pissed me off so much that the other companies at&t, claro and sprint were working 2 freaking hours later and t-mobile didn’t work till the next freaking day! It took them 24 hours to get there shyyt together kinda ridiculous if u ask me.. yes I have T-Mobile I will definitely be switching to at&t because at&ts service always comes back up quick in like 2 hours. T-Mobile on the other hand takes 24 hours for it to work. I know many people that had t-mobile and were stuck with no service for a whole day like me. While 2 of my friends on at&t had service 2 hours later after the damage was done. Its ironic how at&t always gets rated the worse network out there t-mobile always gets better ratings on consumer reports and yet at&t works better in emergencies. Also from what I read a few days back in the earthquake in Virginia from what I read online t-mobile again crapped some people were without service till the next day while at&t worked 2-3 hours after the quake passed. So yea t-mobile u can suk it. At&t her I come! I feel bad for those people in north Carolina and all that have T-Mobile cuz most likely they will be without service for hours while at&t and sprint will have service.

    • Anonymous

      Bro, you were on the inevitable path of at&t anyway. By leaving earlier you essentially ruined any good time left. ;)

      • Adrianh24

        Well that Mariagg person Guy or girl us telling the truth T-Mobile is always the only carrier that craps out during an emergency while not only at&t but sprint and Verizon heck even boost mobile work better I know from experience I been in places were there are earthquakes and tornadoes and hurricanes because my work requires me to move a lot to different states and yea T-Mobile is usually the carrier that NEVER works while all other carriers work it’s not only att so stop hating on her or him cuz Verizon and sprint usually always works too. Thank god I dumped T-Mobile 2 months ago and got Verizon as a work phone and at&t as a personal phone now I feel safe in any type of emergency cuz I kno I can count on them working unlike t-mobile.

    • VPEREZ85

      @ Mariangg25. Sorry to here that it sxz but again that can happen to any wirelesscarrier. To my knowledge service was working in PR under TMOBILE IN MORE THEN 90% OF IT COVERGA IN THE AREA. I LIVE IN THE STATE OF TX EVERYTIME WE GET HIT BY A STORM TMOBILE TO BE HONEST IS THE FIRST TO WORK AND THE ATT AND THATS CAUSE ATT ROAMS ON TMOBILE AS TMOBILE DOES WITH ATT.

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  • things that make you go hmmm

    Mariangg25, sorry that happened but when the storm and tornado hit here in missouri tmobile was the only one getting serive right after the tornado hit

  • Mastrorj

    wtf are people getting so riled up about this for??? We go through this every year. NY acts like this doesn’t happen to us and that we might be devastated. lol really makes me laugh. its not like its another katrina at a category 5 thats hitting us at full power, it will be a tropical storm at best when it reaches us. I don’t mean to down play the other areas bc they might of had damage done to their homes and towns and i don’t wish that on anyone and its just a terrible thing to have happen. But everyone in the Tri-State area up here is over reacting. 

    • TehFoz

      I don’t think you realize that New York and areas this far North aren’t built for this kind of storm.

    • Tut747

      Just FYI Katrina came in as a category 3 with 125 mph winds not a category 5…and one example of a weak hurricane doing the THIRD most costliest damage was only category two. The wind speeds mean almost nothing in the big picture…

    • Tut747

      Just FYI Katrina came in as a category 3 with 125 mph winds not a category 5…and one example of a weak hurricane doing the THIRD most costliest damage was only category two. The wind speeds mean almost nothing in the big picture…

  • Anonymous

    So far is has been nothing but light rain. Hopefully it stays this way.

  • Rfgenerator

    I think this was more press release than reality.  The tower that always goes out in my town (Spencer, MA) that always goes down when the power goes out is offline, and has been for several hours.  I’m sure all it is the fact that they don’t by policy have backup power available at most of their towers..   Fortunately when I’m at home I can still make calls via Wi-Fi calling because my Verizon DSL connection is still up as is the power at my home.

  • Krickarby

    I am blaming Irene for my phone problems. I can only receieve text messages, not send them. Anyone know why or how i can fix this?

  • Anonymous

    truee brrooo

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