T-Mobile Posts Second Quarter Financials, Loses 50,000 Customers

T-Mobile issued its second quarter earnings statement today and while the outlook for the future isn’t as bad as some had previously thought, there is still cause for concern. According to the press release T-Mobile lost a total of 50,000 customers during the second quarter of 2011. However, the second quarter loss is actually a step in the right direction when one considers that’s not as bad as the 93,000 customers T-Mobile lost during the same quarter of 2010 or the 99,000 customers T-Mobile lost during the first quarter of 2011.  Total revenue dropped slightly to $5.1 billion from the $5.2 billion reported during the first quarter for 2011. Blended churn which includes both prepaid and contract customers was 3.3%, down from 3.4% during the first quarter of 2011. Continue reading below for a choice quote and the lengthy financial statement with a whole lot of numbers for your to peruse through.

“In a challenging market, we are seeing some encouraging trends in the quarter, particularly with our prepaid product growth and our year-on-year contract ARPU increase, thanks to all-time high of 29% of our customer base using 3G/4G smartphones. While contract churn continues to be high, we are focused on upgrading our customers to higher quality products and concentrating on retaining our loyal customers,” said Philipp Humm, President and CEO of T-Mobile USA. “We also continue to focus on customer value through further network upgrades where we now reach more than 170 million Americans with even faster speeds, through our large 4G Android device portfolio, and by offering affordable unlimited rate plans.”

“The United States remains a difficult market for Deutsche Telekom, but we see improvements compared to the first quarter of 2011. T-Mobile USA will continue its strategy with the extended HSPA+ 42 coverage and continued data growth,” said René Obermann, CEO of Deutsche Telekom.

 

The Full Financial Press Release Follows:

T-Mobile USA Reports Second Quarter of 2011 Results

Adjusted OIBDA of $1.3 billion in the second quarter of 2011, up from $1.2 billion in the first quarter of 2011 but down from $1.4 billion in the second quarter of 2010

Service revenues in the second quarter of 2011 of $4.6 billion, consistent with the first quarter of 2011, but down 1.7% from $4.7 billion in the second quarter of 2010

Contract ARPU of $53 in the second quarter of 2011, up from $52 in the first quarter of 2011 and each of the previous four quarters

Data ARPU of $13.60 in the second quarter of 2011, up $2.00 or 17.2% from the second quarter of 2010

Net customer losses of 50,000, an improvement from 99,000 net customer losses in the first quarter of 2011 and 93,000 net customer losses in the second quarter of 2010

Nearly 10 million customers using 3G/4G smartphones as of the second quarter of 2011, an increase of 50% from the second quarter of 2010

America’s Largest 4G Network™ currently covers over 200 million people in over 190 markets and is being upgraded to even faster speeds (HSPA+ 42), which now covers more than 170 million people in over 100 markets

BELLEVUE, Wash.–(BUSINESS WIRE)–T-Mobile USA, Inc. (“T-Mobile USA”) today reported second quarter 2011 results. For the second quarter of 2011, T-Mobile USA reported service revenues of $4.6 billion, consistent with service revenues in the first quarter of 2011, and adjusted OIBDA of $1.3 billion, up from $1.2 billion reported in the first quarter of 2011. The number of Americans covered by our 4G network and the number of our customers using 3G/4G smartphones both continued to increase significantly during the quarter, driving growth in data ARPU. Additionally, net customer losses were 50,000 in the second quarter of 2011, nearly a 50% improvement from the 99,000 net customer losses in the first quarter of 2011.

“In a challenging market, we are seeing some encouraging trends in the quarter, particularly with our prepaid product growth and our year-on-year contract ARPU increase, thanks to all-time high of 29% of our customer base using 3G/4G smartphones. While contract churn continues to be high, we are focused on upgrading our customers to higher quality products and concentrating on retaining our loyal customers,” said Philipp Humm, President and CEO of T-Mobile USA. “We also continue to focus on customer value through further network upgrades where we now reach more than 170 million Americans with even faster speeds, through our large 4G Android device portfolio, and by offering affordable unlimited rate plans.”

“The United States remains a difficult market for Deutsche Telekom, but we see improvements compared to the first quarter of 2011. T-Mobile USA will continue its strategy with the extended HSPA+ 42 coverage and continued data growth,” said René Obermann, CEO of Deutsche Telekom.

Customers

T-Mobile USA served 33.6 million customers (as defined in Note 1 to the Selected Data, below) at the end of the second quarter of 2011, generally consistent with the first quarter of 2011 and the second quarter of 2010.

In the second quarter of 2011, net customer losses were 50,000, compared to net losses of 99,000 in the first quarter of 2011 and 93,000 in the second quarter of 2010.

In the second quarter of 2011, partner branded customers, representing our Wal-Mart Family Mobile business, were reclassified to the contract category from prepaid as the hybrid product, introduced in the third quarter of 2010, has demonstrated product characteristics more closely associated with T-Mobile USA’s other contract products. Prior quarter amounts have been restated to conform to current period customer reporting classifications.

Contract net customer losses were 281,000 in the second quarter of 2011, an improvement of 26% from the 382,000 net contract customer losses in the first quarter of 2011, but a decline from the 106,000 net contract customer additions in the second quarter of 2010.

Sequentially, the improvement in net contract customer losses was driven primarily by the introduction of new unlimited rate plans in the second quarter and faster growth in our connected device business.

The decline in contract customers in the second quarter 2011 when compared to the second quarter of 2010 was due to intense competitive pressures in the US wireless marketplace and the implementation of strengthened credit standards as part of T-Mobile USA’s focus on improving customer quality.

Additionally, connected device net customer additions, included within contract customers (as defined in Note 1 to the Selected Data, below), were 256,000 in the second quarter of 2011, an improvement of 33% compared to 192,000 in the first quarter of 2011 and 27% compared to 202,000 in the second quarter of 2010. Connected device customers totaled 2.3 million at June 30, 2011.

Prepaid net customer additions, including MVNO customers (as defined in Note 1 to the Selected Data, below), were 231,000 in the second quarter of 2011, down 18% compared to 283,000 in the first quarter of 2011 and up substantially from the 199,000 net losses in the second quarter of 2010.

The sequential decline in prepaid net customer additions was due primarily to fewer FlexPay non-contract gross customer additions which were offset in part by customer growth in traditional prepaid plans.

Year-on-year, prepaid net customer additions increased primarily due to the growth in customers including MVNOs, purchasing prepaid monthly unlimited plans.

MVNO customers continued to grow in the second quarter of 2011, totaling 3.5 million as of June 30, 2011.

Churn

Blended churn (as defined in Note 3 to the Selected Data, below), reflecting both contract and prepaid customers, decreased to 3.3% in the second quarter of 2011 from 3.4% in both the first quarter of 2011 and the second quarter of 2010.

The sequential and year-on-year decrease in blended churn was primarily driven by lower churn from T-Mobile USA branded customers (excluding MVNO and connected devices).

Contract churn was 2.4% in the second quarter of 2011, consistent with the first quarter of 2011 but up from 2.2% in the second quarter of 2010.

The year-on-year increase in contract churn was primarily driven by competitive pressures in the US wireless industry which have continued to negatively impact T-Mobile USA’s contract customer base.

Prepaid churn decreased in the second quarter of 2011 to 6.6%, from 6.7% in the first quarter of 2011 and 7.6% in the second quarter of 2010.

The sequential decrease in prepaid churn was driven by a shift in the customer base towards traditional prepaid products, which was partially offset by higher MVNO churn.

Year-on-year, prepaid churn decreased due to lower traditional prepaid product churn resulting from the success of T-Mobile USA’s recently introduced prepaid monthly unlimited plans.

Adjusted OIBDA and Net Income

T-Mobile USA reported adjusted OIBDA (as defined in Note 8 to the Selected Data, below) of $1.3 billion in the second quarter of 2011, compared to $1.2 billion in the first quarter of 2011 and $1.4 billion in the second quarter of 2010.

OIBDA was adjusted in the second quarter of 2011, to exclude AT&T transaction-related costs of $13 million, primarily consisting of employee-related expenses.

Sequentially, adjusted OIBDA increased due to lower handset subsidies and upgrade expenses in the second quarter of 2011 as compared to the first quarter of 2011, which included more costly customer loyalty initiatives.

Year-on-year, second quarter adjusted OIBDA decreased as a result of lower service revenue as described above. Additionally, higher network expenses related to the continued investment in T-Mobile USA’s 4G network were offset in part by lower volume-driven commission expenses and lower expenses resulting from T-Mobile USA’s Reinvent cost saving initiative program.

Adjusted OIBDA margin (as defined in Note 9 to the Selected Data, below) was 28% in the second quarter of 2011, up from 26% in the first quarter of 2011 but down from 30% in the second quarter of 2010.

Net income in the second quarter of 2011 was $212 million, up 57% when compared to $135 million in the first quarter of 2011 and down 48% from the $404 million reported in the second quarter of 2010.

Sequentially and year-on-year, the changes in net income were driven by the same factors impacting adjusted OIBDA, as described above. Additionally, certain fair value adjustments related to our financial instruments impacted Other expense, net, contributing to the changes in net income.

Revenue

Service revenues (as defined in Note 4 to the Selected Data, below) were $4.6 billion in the second quarter of 2011, consistent with $4.6 billion in the first quarter of 2011 and down 1.7% from $4.7 billion in the second quarter of 2010.

Service revenues in the second quarter of 2011 were positively impacted by data revenue growth, driven by increased adoption of mobile broadband data and unlimited text plans by our customers, seasonally higher roaming revenue and higher prepaid revenues from the growth in monthly unlimited plan adoption. These revenue growth drivers were more than offset by voice revenue declines related to net losses of branded customers, compared to the first quarter of 2011.

Year-on-year, quarterly service revenues decreased primarily due to contract customer losses, which were partially offset by the increased adoption of data plans in our contract and prepaid customer base and from T-Mobile USA directly providing handset insurance services to its customers.

Total revenues, including service, equipment, and other revenues were $5.1 billion in the second quarter of 2011, down from $5.2 billion in the first quarter of 2011 and $5.4 billion in the second quarter of 2010.

Equipment revenues decreased sequentially and year-on-year due primarily to lower handset sales volumes.

ARPU

Blended Average Revenue Per User (“ARPU” as defined in Note 4 to the Selected Data, below) was $46 in the second quarter of 2011, consistent with the first quarter of 2011, but lower than $47 in the second quarter of 2010 driven by a shift in the customer base towards prepaid plans.

Contract ARPU was $53 in the second quarter of 2011, up from $52 in the first quarter of 2011 and each of the previous four quarters.

Sequentially and year-on-year, contract ARPU increased as data revenue growth more than offset lower voice revenue. In addition, the year-on-year increase benefitted from handset insurance contract revenues due to the launch of the directly-provided T-Mobile Personal Handset Protection insurance and warranty program in the fourth quarter of 2010.

Prepaid ARPU was $18 in the second quarter of 2011, consistent with both the first quarter of 2011 and second quarter of 2010.

Data service revenues (as defined in Note 4 to the Selected Data, below) were $1.4 billion in the second quarter of 2011, up 17% from the second quarter of 2010. Data service revenues in the second quarter of 2011 represented 30% of blended ARPU, or $13.60 per customer, up from 29% of blended ARPU, or $13.10 per customer in the first quarter of 2011, and 25% of blended ARPU, or $11.60 per customer in the second quarter of 2010.

In the second quarter of 2011, the increase in the number of customers using smartphones and the continued upgrade of the 3G and 4G networks drove Internet access revenue growth through the increasing adoption of mobile broadband data plans.

9.8 million customers were using smartphones enabled for the T-Mobile USA 3G/4G network (as defined in Note 12 to the Selected Data, below) such as the T-Mobile® myTouch® 4G, T-Mobile® G2x® with Google™, and the Samsung Galaxy S™ 4G at the end of the second quarter of 2011. This represents a net increase of 50% or nearly 3.3 million customers using smartphones from the second quarter of 2010.

3G/4G smartphone customers now account for 29% of total customers, up from 27% in the first quarter of 2011 and 19% in the second quarter of 2010.

Messaging revenue (as defined in Note 5 to the Selected Data, below) also increased sequentially in the second quarter of 2011 with customers moving towards unlimited plans including messaging. Messaging accounted for approximately 35% of total data revenues, compared to 37% in the second quarter of 2010.

CPGA and CCPU

The average cost of acquiring a customer, Cost Per Gross Add (“CPGA” as defined in Note 7 to the Selected Data, below) was $320 in the second quarter of 2011, up from $300 in the first quarter of 2011, but down from $330 in the second quarter of 2010.

Sequentially, CPGA increased in the second quarter of 2011 primarily due to higher handset subsidies as T-Mobile USA offered a variety of incentives to attract customers.

Compared to the second quarter of 2010, CPGA decreased primarily due to lower commission expenses and a shift in the mix of customer additions towards MVNO and connected device customers.

The average cash cost of serving customers, Cash Cost Per User (“CCPU” as defined in Note 6 to the Selected Data, below), was $23 per customer per month in the second quarter of 2011, down from $25 in the first quarter of 2011 and consistent with the second quarter of 2010.

CCPU decreased in the second quarter of 2011 compared to the first quarter of 2011 due to lower equipment subsidies from customer loyalty initiatives than were offered in the first quarter of 2011.

Capital Expenditures

Cash capital expenditures (as defined in Note 10 to the Selected Data, below) were $688 million in the second quarter of 2011, compared to $749 million in the first quarter of 2011 and $682 million in the second quarter of 2010.

Sequentially, the decrease in cash capital expenditures was a result of payment timing differences which were partially offset by an increase in incurred capital expenditures during the quarter. In the second quarter of 2011, incurred capital expenditures were the result of the continued build-out of the HSPA+ 21 and HSPA+ 42 networks (as defined in Note 11 to the Selected Data, below).

Compared to the second quarter of 2010, cash capital expenditures were consistent and continued to be incurred to allow for network coverage expansion and the upgrade to HSPA+ 42.

T-Mobile USA currently offers its customers America’s Largest 4G Network with HSPA+ 21 service available in over 190 markets reaching over 200 million people.

To further improve the value provided to customers through its 4G mobile broadband network, T-Mobile USA has continued to invest in its HSPA+ 42 network, which reached over 170 million people as of the end of the second quarter of 2011, doubling the theoretical speed of its 4G network to 42 Mbps.

T-Mobile USA Recent Highlights

On March 20, 2011, Deutsche Telekom AG and AT&T Inc. entered into a definitive agreement under which AT&T will acquire T-Mobile USA from Deutsche Telekom in a cash and stock transaction valued at approximately $39 billion, subject to adjustment in accordance with the agreement. The agreement has been approved by the Board of Directors of both companies, and is expected to provide an optimal combination of network assets to add capacity and provide an opportunity to improve network quality in the near term for the customers of both companies. In particular, the transaction is important to address spectrum constraints and gives T-Mobile USA customers a clear path to take advantage of new generation LTE (Long Term Evolution) services. The transaction is expected to close in the first half of 2012, subject to regulatory approvals and other closing conditions. As part of the transaction, Deutsche Telekom will receive an equity stake in AT&T that, based on the terms of the agreement, would give Deutsche Telekom an ownership interest in AT&T of approximately 8 percent and one seat on the AT&T Board of Directors.

During the second quarter of 2011, and again in July 2011, T-Mobile USA introduced a series of new “Value” rate plans that provide exceptional value and choice to the wireless consumer, reinforcing a focus on making it more affordable for customers to experience America’s Largest 4G Network. These plans include offerings of unlimited talk, text and data services to individuals and families (both with and without handset subsidies).

T-Mobile USA continues to unveil leading devices including the HTC Sensation™ 4G and the myTouch® 4G Slide to leverage America’s Largest 4G Network.

In August 2011, T-Mobile USA announced a new partnership with 7-Eleven Stores, Inc. to provide a prepaid no contract handset and service through the retail chain’s 7-Eleven® stores.

T-Mobile USA is the U.S. wireless operation of Deutsche Telekom AG (OTCQX: DTEGY). In order to provide comparability with the results of other US wireless carriers, all financial amounts are in US dollars and are based on accounting principles generally accepted in the United States (“GAAP”). T-Mobile USA results are included in the consolidated results of Deutsche Telekom, but differ from the information contained herein as Deutsche Telekom reports financial results in Euros and in accordance with International Financial Reporting Standards (IFRS).

This press release includes non-GAAP financial measures. The non-GAAP financial measures should be considered in addition to, but not as a substitute for, the information provided in accordance with GAAP. Reconciliations from the non-GAAP financial measures to the most directly comparable GAAP financial measures are provided below following Selected Data and the financial statements.

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  • Anonymous

    That’s a very nice turn around considering I seriously thought we would see an increase of customer losses.  I attribute the turn around to more high end and mid ranged phone offerings as well as some very competitive rate plans.

    • Anonymous

      agreed…..tmobile is trying very hard to fight churn despite the looming buyout

    • Anonymous

      agreed…..tmobile is trying very hard to fight churn despite the looming buyout

    • Anonymous

      agreed…..tmobile is trying very hard to fight churn despite the looming buyout

    • GregP74

      Agreed.

      Although I did notice one line in there that they now include Walmart’s Family Mobile as contract subscribers. It does make me wonder if they’re massaging the books a bit. What would things look like if they’d kept their old counting system?

    • GregP74

      Agreed.

      Although I did notice one line in there that they now include Walmart’s Family Mobile as contract subscribers. It does make me wonder if they’re massaging the books a bit. What would things look like if they’d kept their old counting system?

      • Anonymous

        “partner branded customers, representing our Wal-Mart Family Mobile business, were reclassified to the contract category from prepaid as the hybrid product”

        I think its fair to put them on the books.  They are in fact T-Mobile contracts.

  • Anonymous

    That’s a very nice turn around considering I seriously thought we would see an increase of customer losses.  I attribute the turn around to more high end and mid ranged phone offerings as well as some very competitive rate plans.

  • Anonymous

    That’s a very nice turn around considering I seriously thought we would see an increase of customer losses.  I attribute the turn around to more high end and mid ranged phone offerings as well as some very competitive rate plans.

  • Steven1988

    The real customer loses will come once the merger is approved.

  • Steven1988

    The real customer loses will come once the merger is approved.

  • http://www.facebook.com/profile.php?id=507041011 James McPartland

    If the AT&T deal got nixed today you would see them get that 50K back and then some probably!

    • Anonymous

      To be honest, I’m not so sure.
      Aside from the whole merger thing, and concerning that I’m not to fond of the way T-Mobile has been buddying up with AT&T and backing their bull.  As I said, that aside, the constant changes in plans lately, particularly in the last year though it’s been ongoing for the last two, and the obvious path their walking towards tiered data like verizon and at&t, I’m finding it difficult to not consider leaving for sprint regardless of the buyout.  But maybe that’s just me.  After 10 years I’d hate to leave them, but I’m not liking where they’re going as of late.

      • CRT24

        You are completely missing the big picture here……these new plans including data are far less expensive than the other major carriers and they allow you you to pay for the amount of high speed data that you individually use…..who cares if it is tiered or throttled if you never reach that threshold? obviously You are free to go to Sprint or whoever but even Sprints truly unlimited everything plan is substantially more than T-Mobile’s unlimited value plan with 5gb data and phone payments included. Yes Sprint doesn’t throttle data but their so called version of “4g” is far slower than anybody else so you really don’t get what you pay for not to mention you have to pay 10.00 extra just to have a smart phone with them whether they offer “4g” in your area or not…..sound like a better deal to you??

        • Anonymous

          Its not slower – wimax with a good signal is comparable to hsdpa (even faster really) the major issue is the frequency spectrum sprint uses is 2500, which means its almost impossible to get a signal inside dense office buildings

        • CRT24

          Theoretically its not slower but real world usage proves otherwise and independent tests have shown it……those are just the facts but even if it was as fast as T-Mobile you are still paying almost double for the plan.

        • CRT24

          Theoretically its not slower but real world usage proves otherwise and independent tests have shown it……those are just the facts but even if it was as fast as T-Mobile you are still paying almost double for the plan.

        • TMO Loyal

          You may want to check your stats on wimax being faster. I have not seen even one recent drive test result in any market come out saying that Sprint has been faster than T-Mobile or even close to a tie. 

        • Cupcake

          Exactly.  I and my sons have Tmobile but my husband has Sprint.  He has the unlimited everything plan for $99 but still has to pay 10 extra bucks just cause he has a smartphone!  And his speed is still slower than mine.  I told him he was crazy on top of being robbed.  NO THANK U!!  I WILL STAY BLEED TMOBILE MAGENTA UNTIL THE END…..

        • Cupcake

          Exactly.  I and my sons have Tmobile but my husband has Sprint.  He has the unlimited everything plan for $99 but still has to pay 10 extra bucks just cause he has a smartphone!  And his speed is still slower than mine.  I told him he was crazy on top of being robbed.  NO THANK U!!  I WILL STAY BLEED TMOBILE MAGENTA UNTIL THE END…..

      • H8stylist

        so leaving for sprint (who has no clear 4g data path in front of them) simply for unlimited data makes sense to you?  have you seen their wimax footprint?  did you also see that they just made a deal with lightsquared for LTE bandwidth?  so sprint has no clear 4g path at the moment.  they haven’t even announced their plans to the public, not even rumors.  why buy into a wimax phone when a) their footprint is smaller than a toddler b) they have not deployed any new wimax spots in 2011 and c) you do not know if in a year wimax will be no longer used.

        so basically unless you happen to be lucky and live in a spot with wimax deployed already, you are using 3g unlimited.  i’d stay with tmobile personally.

    • Newmexican

      I totally agree. Considering that a lot of people think that TMO is already history (and that some people already jumped ship) this quarterly report is not too bad. I see it as a confirmation that finally some people realize that TMO recently has some very good phones and services to offer. I think they were more actively promoting themselves since the merger story came out. Maybe if they would have done this earlier, we would not have to be worried about them going away right now.

      An optimist :-)

    • Newmexican

      I totally agree. Considering that a lot of people think that TMO is already history (and that some people already jumped ship) this quarterly report is not too bad. I see it as a confirmation that finally some people realize that TMO recently has some very good phones and services to offer. I think they were more actively promoting themselves since the merger story came out. Maybe if they would have done this earlier, we would not have to be worried about them going away right now.

      An optimist :-)

    • Dev

      I am not sure about this. With recent awful customer service from T-Mobile they don’t even have the best customer service reputation name anymore.

      I think the day they announced this deal, it was the day T-Mobile finished. Either way things will not be good for T-Mobile. The best thing for them right now is Deal goes trough.

    • Dev

      I am not sure about this. With recent awful customer service from T-Mobile they don’t even have the best customer service reputation name anymore.

      I think the day they announced this deal, it was the day T-Mobile finished. Either way things will not be good for T-Mobile. The best thing for them right now is Deal goes trough.

  • Anonymous

    well this guy is going to go out fighting; i wont give up my magenta until they take her from my cold dead hands!

  • Anonymous

    well this guy is going to go out fighting; i wont give up my magenta until they take her from my cold dead hands!

  • Anonymous

    well this guy is going to go out fighting; i wont give up my magenta until they take her from my cold dead hands!

  • Angarma1

    The boat is sinking, everybody will jump the boat, where?  that’s the question!   not too many choices…greedy companies all around.

    • jarjon76

      Are you this over dramatic in all aspects of your life?

    • jarjon76

      Are you this over dramatic in all aspects of your life?

    • Anonymous

      Technically the companies are owned by the shareholders, so greedy you and me. I can’t fault companies for seeking a profit. I’d rather not subsidize your job.

    • Anonymous

      Technically the companies are owned by the shareholders, so greedy you and me. I can’t fault companies for seeking a profit. I’d rather not subsidize your job.

  • http://pulse.yahoo.com/_EF545LL7BGCJSGHMM5GZRMBQFE Anonymous

    T Mobile will lose more customers if they don’t fix the sudden, massive battery drain to certain HTC handsets. This started early last week and T Mobile STILL has not acknowledged it. Instead, customer service offers a new battery, a replacement phone, or, they just tell you that smart phones are bad on batteries. 

    Unacceptable. 

    Fix this, or lose even more customers. 

    • Alberto Quintero

      what does tmobile has to do with htc battery?

      • derek 21

        absolutely nothing lol

        • MagentaMadness

           Actually, network parameters on TMO side can/will have an effect on battery life.

        • MagentaMadness

           Actually, network parameters on TMO side can/will have an effect on battery life.

        • Nightnighttmobs

          Very ignorant statement sir.  he said what does it have to do with an HTC battery. T-Mobiles network parameters will have the same affect it does on an htc branded phone as any other of its handsets.

        • tmobullish

          According to TMo, the reason we get old, outdated smart phones with TMo is bcoz they go throuugh “rigorous testing” on TMo networks, b4 the come to market. soo much for “rigourous testing” huh. Bottom line, TMo has lost complete interest in the US market in recent years and they all pointers show that thy just wanna get out no mater wht. 

        • MagentaMadness

           Very ignorant statement by you sir…I wasn’t talking about a specific brand…general statement which is true.

        • Nightnighttmobs

          Very ignorant statement sir.  he said what does it have to do with an HTC battery. T-Mobiles network parameters will have the same affect it does on an htc branded phone as any other of its handsets.

      • derek 21

        absolutely nothing lol

      • derek 21

        absolutely nothing lol

    • Nightnighttmobs

      Yes for every customer we lose for this problem we will gain from another carrier for thinking so ignorantly. You dont think people deal with the same thing on other carriers? Android based handsets are almost all the same. All the companys use the same software on there phones for different carriers  (HTC, Samsung, LG, Etc….)

    • Nightnighttmobs

      Yes for every customer we lose for this problem we will gain from another carrier for thinking so ignorantly. You dont think people deal with the same thing on other carriers? Android based handsets are almost all the same. All the companys use the same software on there phones for different carriers  (HTC, Samsung, LG, Etc….)

    • jarjon76

      Aren’t you being over dramatic? You act as if millions of people are as angry as you clearly are. Calm down, it’s just a phone.

    • jarjon76

      Aren’t you being over dramatic? You act as if millions of people are as angry as you clearly are. Calm down, it’s just a phone.

    • Tortionist

      If you want less battery drain then do 2 things. First go into applications in settings and force stop Maps, Browser, and Market. Then second, the big one, turn off your data until you actually use it. I use wifi mostly, and data, only when traveling or I can’t get wifi. Your phone uses the data constantly. If it’s turned off you can seriously save on your battery. I went from one day use, light usage to nearly two and a half day use, also light usage.

    • MrBonez

      First of all, T-Mobile doesn’t have anything to do with “massive battery drain” in any phone. That is from the phone’s manufacturer whether its HTC, LG, Samsung, etc. So before you make an idiotic comment like this try to think before you speak or type in this case, and yes, smartphones do tend to be very battery intensive so make adjustments to help your battery last longer like turning down brightness, turning off WiFi and GPS when not in use. etc. I am currently using the HTC Sensation and I haven’t noticed any odd behavior from my battery yet but I also have an external battery that comes in handy (16,000 mAh backup battery). The battery life of a phone has nothing to do with the carrier unless you are constantly searching for a signal so just pay attention to your phone and what its doing and adjust accordingly.

      • Rayfinn

        Actually -Companies using these phones and re-selling them should be more QC oriented and tell the manufact. what is acceptable and what % of problems they will overlook.  And to set it straight- its not just in the wireless industry – its in every industry,  companies and people need to make a stand and show manufacturers they will not purchase their products.  With the technology we have today and the ability to see a problem before it lands in the consumers hands is what its all about and sooner or later manufacturers and re-sellers need to get to the bottom line.  NO-GOOD NO-SELL, NO-revenue NO Company… QC its an easy term but most companies have forgotten Q=QUALITY and C= Control and Consumers and CASH   In this economy when people are watching where their $ goes one would think manufacturers and re-sellers would be on top of QC but I guess thats why companies fold up or get bought out every day.  They forgot why they where in business to begin with.  Just my 2 cents, hmmm okay just my thought, can’t even find 2 cents at the moment.

        • Anonymous

          Agreed. If you can’t get it together on the back end of your business, how in the world do you expect things to go well on the customer facing end?

    • Dev

      This Android OS Problem and nothing to do with carrier (T-Mobile).

  • Anonymous

    Im actually surprise the number are not so bad. Regardless, theyre still losing customers than gaining them. We will see wsup when the iPhone comes out in this current quarter.

    • Nightnighttmobs

      I didnt know you worked for apple headquarters.

      • Anonymous

        sometime it best to wake up to reality and see the whole picture instead of one particular part of the picture.

        • Nightnighttmobs

          Okay well im a sales rep for t-mobile so im gonna inform my manager that we are getting the iphone this quarter because petey07 is awake and looking at the whole picture.

        • Anonymous

          Good job. Here’s a cookie for your effort.

          Anyways, back to the topic, when the next iPhone comes out to att/Verizon and who ever…and it still hasn’t come to T-Mobile then I’m sure their number will not be so good. They need the iPhone to boost their numbers.

          Ill be leaving T-Mobile and Bringing my three lines to somewhere that offers the the next iPhone. :)

        • Anonymous

          Good job. Here’s a cookie for your effort.

          Anyways, back to the topic, when the next iPhone comes out to att/Verizon and who ever…and it still hasn’t come to T-Mobile then I’m sure their number will not be so good. They need the iPhone to boost their numbers.

          Ill be leaving T-Mobile and Bringing my three lines to somewhere that offers the the next iPhone. :)

  • Anonymous

    Im actually surprise the number are not so bad. Regardless, theyre still losing customers than gaining them. We will see wsup when the iPhone comes out in this current quarter.

  • jason k

    I left because my contract was up and i dont want att. so it was goodbye.

    • Dude

      LOL. Then what are you still doing here?

    • Dude

      LOL. Then what are you still doing here?

  • Gm Aharrington1

    I have the best solution for T-mobile and its customers along with its employees here in the USA. FCC and DOJ block the merger, then allow the employees to own/run the company. It would be the first employee owned and operated major cell phone carrier in the USA. Bet, it becomes number one in customer count, satisfaction, best phones, and best rates.

    • Dev

      I am glad you are not in charge. employees to own/run the company? Really?

    • Dev

      I am glad you are not in charge. employees to own/run the company? Really?

      • Anonymous

        Well, UPS is an employee owned company, and they seem to do just fine. It’s really not such a bizarre concept. 

        • GeorgeyBoy

          United Airlines was employee owned before the most recent bankruptcy. The service was mediocre, the waitresses – er, um, flight attendants – tended to be lousy. More than likely, a private equity firm, or consortium of firms, will acquire TMo should the acquisition fail. More than likely, they’ll treat TMo just like they did Albertson’s (the non-Super Valu owned stores). That means cutting the company (network) in parts and selling them off to the highest bidder. The best hope is that if the acquisition fails, Orange, Telefonica or America Movil swoops in. Deutsche Telekom has made it very clear they want out of the US so they can focus on Europe.

      • Anonymous

        Well, UPS is an employee owned company, and they seem to do just fine. It’s really not such a bizarre concept. 

  • Gm Aharrington1

    I have the best solution for T-mobile and its customers along with its employees here in the USA. FCC and DOJ block the merger, then allow the employees to own/run the company. It would be the first employee owned and operated major cell phone carrier in the USA. Bet, it becomes number one in customer count, satisfaction, best phones, and best rates.

  • Rayfinn

    I might be saying make that 50001….  If they can’t get a phone with good battery life and bully people into data contracts then I might be better  off going pre-paid or just going to another carrier that has the smartphone I would like.  I’m tired of all the rumors – its coming in July No no it might be here in August , hmmm better make that September, and by the way the phone you have now will be billing a data plan for – even though you don;t use the data on your existing phone…. Come on already Tell it like it is and be done with it already and tell me what phone and when I can expect it . 

    • http://pulse.yahoo.com/_ASLY6MKMKHP2HSETXPT73RZNPA infantry11b

      What are you talking about bullying?  If you want a smartphone, at a subsidized price you should pay back the subsidy with data costs.  Besides, I couldn’t have my phone without web.

    • jarjon76

      They’re not “bullying” anyone, drama queen. If you don’t want to pay for data, buy the phone at full price.

    • jarjon76

      They’re not “bullying” anyone, drama queen. If you don’t want to pay for data, buy the phone at full price.

  • Kevin

    I haven’t had any battery issues with my g2 but that’s because I’m on 2.3.4 and its seemed to have extended my battery life quite a bit

    • Crazythunder1968

      huh? wrong article.

  • Anonymous

    I think this is actually pretty good.  They lost 100k subs last qtr and managed to halve that.  Between anxiety/uncertainty among consumers because of the AT&T merger and lack of iphone on the network I think this is pretty good.

    T-mo arguably had the worst android handsets last year and first qtr of this year, but between the Sensation/G2x/Mytouch 4g Slide we arguably have the most modern and interesting android handsets in the US, arguably better than Sprint.

    They’re doing a good job.  I hope this merger doesn’t go through, 3 billion in cash and 3 billion in spectrum can go a long way towards setting up an LTE network and building more towers. 

    • extmoemployee

      Tmo USA will not get any of the cash, it will go straight to DT bank account.

    • extmoemployee

      Tmo USA will not get any of the cash, it will go straight to DT bank account.

    • extmoemployee

      Tmo USA will not get any of the cash, it will go straight to DT bank account.

  • Anonymous

    I think this is actually pretty good.  They lost 100k subs last qtr and managed to halve that.  Between anxiety/uncertainty among consumers because of the AT&T merger and lack of iphone on the network I think this is pretty good.

    T-mo arguably had the worst android handsets last year and first qtr of this year, but between the Sensation/G2x/Mytouch 4g Slide we arguably have the most modern and interesting android handsets in the US, arguably better than Sprint.

    They’re doing a good job.  I hope this merger doesn’t go through, 3 billion in cash and 3 billion in spectrum can go a long way towards setting up an LTE network and building more towers. 

  • Anonymous

    I think this is actually pretty good.  They lost 100k subs last qtr and managed to halve that.  Between anxiety/uncertainty among consumers because of the AT&T merger and lack of iphone on the network I think this is pretty good.

    T-mo arguably had the worst android handsets last year and first qtr of this year, but between the Sensation/G2x/Mytouch 4g Slide we arguably have the most modern and interesting android handsets in the US, arguably better than Sprint.

    They’re doing a good job.  I hope this merger doesn’t go through, 3 billion in cash and 3 billion in spectrum can go a long way towards setting up an LTE network and building more towers. 

  • Yancy

    I love how our beloved Magenta continues to fight! I love their new plans and they have gotten a lot of beast phones lately. T-Mobile continues to be the best carrier around. I’m glad to see a turn around. Now all we need is that fat check that At@t is going to cut us when the deal gets thrown in their face! :D

  • Yancy

    I love how our beloved Magenta continues to fight! I love their new plans and they have gotten a lot of beast phones lately. T-Mobile continues to be the best carrier around. I’m glad to see a turn around. Now all we need is that fat check that At@t is going to cut us when the deal gets thrown in their face! :D

  • Catsigh

    And if the merger goes through, I’ll be leaving too.  I have dealt with AT&Fee before and have no intentions of staying if TMO is no’mo. 

  • Catsigh

    And if the merger goes through, I’ll be leaving too.  I have dealt with AT&Fee before and have no intentions of staying if TMO is no’mo. 

  • Catsigh

    And if the merger goes through, I’ll be leaving too.  I have dealt with AT&Fee before and have no intentions of staying if TMO is no’mo. 

  • Hank Christy

    Good. Maybe they could loose all their customers and drag AT&Fee down with them.  I would be happy then, SCREW T-MOBILE.

    • jarjon76

      Lose, not loose. No wonder you’re an AT&T fanboy.

      • Anonymous

        Are you filled with a sense of superiority when you correct people’s spelling on the internet?

      • Anonymous

        Are you filled with a sense of superiority when you correct people’s spelling on the internet?

  • Hank Christy

    Good. Maybe they could loose all their customers and drag AT&Fee down with them.  I would be happy then, SCREW T-MOBILE.

  • Pikachu

    As a RSA, im quite sure T-Mobile will post financial GAINS next quarter, here’s why.

    1) We are basically giving flexpay customers the chance to go postpaid with a $50 deposit. They cant afford or barely pay for their existing service so a deposit is out of the question, which will make them leave. GOODBYE churn n burn.
    2) We are FINALLY getting rid of customers in the store looking for “free” phones. The HUGE losses the company takes on phone subsidization is OUT OF THIS WORLD. Just the other day I got someone saying “we want a two line family plan” we’d like free phones. Sorry… cheapest phone is $9.99. “att has free phones” , thats strange you said you have at&t and you’re here wanting new service, might as well stick with them. They walked away. GOOD! that’s a headache six months from now
    3) We are telling customers off who call the retail store because we pick up faster than customer care when they ask us for “advice” on what they should do about a phone that’s freezing, we say hard reset. then they call back crying because they forget THEIR google login and “THEIR BUSINESS IS GOING TO FAIL NOW” because of our “ADVICE” and he wanted a $50 dollar credit. CREDIT SEEKERS ARE GETTING WALKED OFF THE PLANK. NO MORE LOL
    that’s all for now I can go on for hours.

    • Gary_kefas

      As a tmobile rep I completely agree with everything you said. We were losing customers by the thousands because of flexpay and our free phones. Those are the customers that clearly can not afford their continued service with ANY service. With below average credit and the need for free phones they’re already setting up any company for a terminated contract. Good riddance to them

      • Anonymous

        Right, because T-Mobile is much too good to take poor people’s money. 

        Any business that employs people who show so much contempt for their customers deserves to fail. 

      • Anonymous

        Right, because T-Mobile is much too good to take poor people’s money. 

        Any business that employs people who show so much contempt for their customers deserves to fail. 

      • ItsMichaelNotMike

        Gary… have you ever stopped to question if ALL the carriers have problems with people paying their bills?

        I suspect YOU don’t have any evidence whatsoever to support your statement that “We were losing customers by the thousands because of flexpay and our free phones.”  That does not make sense anyway.

        Are you saying that when T-Mobile has free phone promotions that is it losing customers by the thousands?
        That does not comport with what I heard.  When T-Mobile had it’s “every phone free promotion” it signed up over 100,000 new 24 month contracts, in one day.

        Do you have ANY evidence that the people who sign 24 month contracts and get free phones “set up T-Mobile for a terminated contract?” If “free phone” promotions don’t work, why does T-Mobile keep doing them, to lose customers by the thousands?

        About the only irony in all this is that a T-Mobile fan site, clearly against the acquisition going through, would allow T-Mobile employees to post “anti-customer” comments on the site. It appears that T-Mobile, T-Mobile employees and TMoNews are engaging in MAD (“mutual assured destruction”).

        I wonder how many T-Mobile employees used to work for Sprint are now at T-Mobile providing Sprint’s style of old customer service.  What will happen when you get fired from T-Mobile, you going to move over to Verizon and try to contaminate and destroy its customer service?

        • Anonymous

          I doubt that Verizon would put up with it. They may be expensive, but they seem to know how to run their business, and in the last few years they’ve really focused on the customer experience. My mother in law has Verizon, and I occasionally call in for her to deal with one problem or another, the reps are unfailingly polite and mostly quite helpful. (There’s always a few bad apples, but that’s just to be expected.) 

          I went into a Verizon store a few weeks ago, just to check out the Thunderbolt. I’m in the process of looking for a new carrier, but I haven’t made any decisions yet. The reps in the store seemed great, and they were very helpful even though I made it clear I wasn’t buying anything that day. If we wern’t still in our contract, I probably would have made the switch last month when they still had unlimited data plans available. Yeah, their service is more expensive, but my goal in life isn’t always to find things that are cheap. If I wanted cheap, I’d go with Cricket. But, sometimes you get what you pay for. 

          I’ve thought about going prepaid, but that’s a lot of upfront cost getting new phones for me and the family, so I imagine I’m just going to bite the bullet and sign contracts to get a good deal on the phones, even knowing that I’m locked into data service. (Ugh)

          It’s sad to see the direction T-Mobile has taken. I think you’re spot on when you say they’ve turned into the Sprint of old. The funny thing is, you’d think that the reps, given the uncertainty about their future employment would be less inclined to zealously defend the bottom line, but it would appear (at least from the admittedly small sample size found lurking on Tmonews) that the opposite is true. 

          Heh, the whole phenomena might make for an interesting grad school thesis someday. 

    • Anonymous

      Yeah, I’m sure that telling customers off is really going to make the business grow. Bravo.

      Maybe you should just greet every person who walks in the door with your middle finger. If I was your boss, I’d have fired you yesterday.

    • Anonymous

      Yeah, I’m sure that telling customers off is really going to make the business grow. Bravo.

      Maybe you should just greet every person who walks in the door with your middle finger. If I was your boss, I’d have fired you yesterday.

    • Anonymous

      A couple of years ago, when I was a T-Mobile rep, we were told by our coach that if we were caught posting on Tmonews, it would mean our job. I thought at the time that the company was being unreasonable and asinine, now, in retrospect, I completely understand where they were coming from. 

      You, and the other employees who consistently post on here and trash the customers do nothing but make the company look bad. You have every right to be frustrated by difficult customers, I know  I certainly was, and by the time I left, my attitude was basically as piss poor as yours. Dealing with difficult customers who present a never ending list of demands each and every day is emotionally exhausting. I can empathize with that. 

      But that’s no excuse. If you make the choice to identify yourself as an employee, you should strive to be an ambassador for the company. Remember the training you got as a new hire about living the values? Do they still do that?

      The way you present yourself, you just come across as arrogant, inconsiderate and mean. Who in their right mind would want to do business with a company that employs people who think it’s okay to get on the internet and insult the people who part with their hard earned money every month to pay for your products and services? 

      I realize T-Mobile has hung you out to dry. I feel for you, that sucks. Trash the company to your hearts content, those bastards in Bellevue deserve every bit of abuse that you could heap on them. But don’t take it out on the people whose only crime is being unfortunate enough to purchase the services you sell. The customers didn’t do this to you, your employer did. Focus your anger on the party that is deserving of it. 

      You know what else? I know, and you know too, that when a customer walks in the door of your store, you put on your happy face and you kiss their ass hoping to make a sale. You’re willing to suck up to them when you’re taking their money, you pretend to like them when they’re signing those contracts that get you a commission, so coming home at night and trash talking them on the internet just makes you a person who lacks integrity.

      If you hate your job so much, quit. That’s what I did, and I’m a happier person for it. 

      • Jeter_81

        Well said! I concur.

      • Pikachu

        I don’t understand how anything I said was “mean”, perhaps since you left T-Mobile you lost that “edge” that you used to have in terms of how you interact. When I mention “churn and burn” I’ve heard managers use that phrase and laugh it up, the feelings are company wide against flexpay, don’t play me like you never dissed on flexpay come on bro THATS just arrogant.

        Finalllllly!!!! becoming a business that “sells things” would make any “sales rep” proud, because we get to do just that SELL, not GIVE AWAY. I think it’s kind of messed up that you think im burying the company because I don’t coddle customers. The truth is, we don’t have free phones, how else do I put a spin on that? Come on bro…

        Lastly, any sales rep who had a customer call in where your advice was to do a hard reset, they lose their stuff, then call back demanding a credit because they forget their google login.. you’re telling me im wrong for not saying yes to something like that? Where was YOUR bottom line when you were selling LOL.. you probably had dookie quota and sweated every month

        • ItsMichaelNotMike

          LOL… I absolutely love your post Pikachu.  You say:

          1) We are imposing a $50 deposit [that customers can't pay] which will make them leave.
          GOODBYE churn n burn.

          2) We are FINALLY getting rid of customers in the store looking for “free” phones.

          3) Just the other day [I chased away a man wanting a two line family plan and free phones]. Sorry… cheapest phone is $9.99. They walked away. GOOD! that’s a headache six months from now.

          4) We are telling customers off who call the retail store because we pick up faster than customer care…

          5) [Customers call and] ask us for “advice” on what they should do about a phone that’s freezing, we say hard reset. [T]hen they call back crying because they forget THEIR google
          login and “THEIR BUSINESS IS GOING TO FAIL NOW” because of our “ADVICE”
          and he wanted a $50 dollar credit.

          6) CREDIT SEEKERS ARE GETTING WALKED OFF THE PLANK. NO MORE LOL

          You exemplify why T-Mobile is losing customers. It’s because of uneducated bullies like you, who think that your role in the company is to look at the customer as the enemy, the con trying to get something free, as the people who should not be bothering you, and too stupid to know they should not contact a T-Mobile store for help (most likely the store where they bought the phone.)

          The other big problem with your post is that here is once again a T-Mobile employee posting on the Net, for all to see (including Google searches), comments that confirm T-Mobile employees are a bunch of arrogant, rude, condescending as#hats.

          As to your comments, did you consider:

          - That Verizon and Sprint often tell customers who call in for tech support to take the phone to a local store for help. So there’s precedent, besides common sense, that customers can go into a store for tech support.

          - That people naturally will go back to where they bought a phone to get help with it. (Or are you contending that once you have someone sign a $2,000 contract they should not go back into a T-Mobile store for help?)

          - That when telling someone to perform a hard reset on the device, that YOU should tell them before doing so to backup their information, if possible, and that they should remember/preserve their passwords and log in information.  From the tone of your post it appears you hope people fry their phones, that they can’t log in, and relish people calling back to say they lost their Google log-in.

          Like I said before, T-Mobile employees have turned into the Sprint of old.

          The problem with T-Mobile is employees displaying on the Net an attitude like yours, posting on the Net that you literally hate your job, hate your customers and pretty much hate your personal situation, hence taking out your frustrations on the customer.  I pity companies who hire you over the balance of your working life.  You’re going to be bitter till the end.

          Although you are too blinded to learn anything from all this, for others:

          - When a customer walks into a store you should not be putting your guard up. The customers are your raison d’être.

          - You should not be judging the customer and showing favor toward the big spenders and disdain toward “stupid losers looking for free stuff.”  (Besides, in your description, that family looking for “free phones,” wasn’t the sale signing the guy up for 24 months and 2 lines of service?)

          - You should not be suspecting the customer is trying to con you out of something.

          - In these hard economic times it’s normal to “look for something for free” or try to get the best deal you can. I question if YOU ever look on the Net or around town for the best deals or something for free (I bet you do, hypocrite.  If you don’t look for deals then your transformation is complete, you are a total moron).

          - You should not dis customers looking for free phones because that’s not where T-Mobile makes its money, it makes money on the 24 month contract.

          - I see T-Mobile offering or having free phone promotions all the time.  What would have been your response to that customer you kicked out of the store if T-Mobile happened to be running a free phone promo, “step right up, SIR!”?  And how do YOU know that this person had not seen one of T-Mobile’s “free phone” promotions on the Net and was merely inquiring if that was still going on or asking if T-Mobile had a free phone promo currently running.

          - I would not expect you to understand your comments as being “mean” because you are incompetent and should not be expected to understand what your actions are and are not. If you dress like a pimp it’s because you think it’s a cool look.  No one expects you to admit you look ridiculous, you are mentally incapable of those thought processes.

        • Anonymous

          I was working on my own response to this, but I think you said it better than I ever could. 

        • Anonymous

          I was working on my own response to this, but I think you said it better than I ever could. 

        • Anonymous

          I was working on my own response to this, but I think you said it better than I ever could. 

        • Anonymous

          I was working on my own response to this, but I think you said it better than I ever could. 

        • Gm Aharrington1

          Thanks for what you said. Glad someone notices.

        • Gm Aharrington1

          Thanks for what you said. Glad someone notices.

        • Gm Aharrington1

          Thanks for what you said. Glad someone notices.

        • Gm Aharrington1

          Thanks for what you said. Glad someone notices.

    • TMO Loyal

      Pikachu,
               As a fellow T-Mobile employee it embarrasses me to know that someone like you is the face of our company and that when a customer decides to give us a chance you could possibly be the rep they meet. 

      What you have stated here is about as far from how I have ever seen a customer treated as possible. 

      I have been with T-Mobile for nearly 10 years, I don’t know how long you have been, but I don’t understand how you never grasped the values and the principals that T-Mobile is based on and operates around. 

      Trust me I understand that right now we are all going through stressful times with the merger/buyout and not knowing what the future holds, but I can assure you if and the others like you don’t pull your head(s) out of your butt or do yourself a favor and seek employment elsewhere, we are all doomed. 

      I really wish that I knew your actual name instead of your screen name so that I could help you to start the search for a job that fits you better. 

  • Pikachu

    As a RSA, im quite sure T-Mobile will post financial GAINS next quarter, here’s why.

    1) We are basically giving flexpay customers the chance to go postpaid with a $50 deposit. They cant afford or barely pay for their existing service so a deposit is out of the question, which will make them leave. GOODBYE churn n burn.
    2) We are FINALLY getting rid of customers in the store looking for “free” phones. The HUGE losses the company takes on phone subsidization is OUT OF THIS WORLD. Just the other day I got someone saying “we want a two line family plan” we’d like free phones. Sorry… cheapest phone is $9.99. “att has free phones” , thats strange you said you have at&t and you’re here wanting new service, might as well stick with them. They walked away. GOOD! that’s a headache six months from now
    3) We are telling customers off who call the retail store because we pick up faster than customer care when they ask us for “advice” on what they should do about a phone that’s freezing, we say hard reset. then they call back crying because they forget THEIR google login and “THEIR BUSINESS IS GOING TO FAIL NOW” because of our “ADVICE” and he wanted a $50 dollar credit. CREDIT SEEKERS ARE GETTING WALKED OFF THE PLANK. NO MORE LOL
    that’s all for now I can go on for hours.

  • Jonathon

    Glad I put my two weeks in and starting a new career on the 15th. They aren’t doing themselves any favors. This new value plan thing is a joke. All the American consumer hears is what they pay today. They don’t care about the monthly plan they just care about the “free” phone. Guess what when these customers hear they can’t get a cheaper handset, they walk. Fact of life and I’ve being doing this for four years. It is a mindset that will never go away in the industry in the U.S. market. Best of luck to the T-Mobile employees left out there as this at&t buyout thing drags out even longer than it needs to and you guys keep getting your hours cut. Yep, nobody talks about that side of things and the lack of will to give anymore hours out while they inflate their stock prices as much as possible to make more off of the at&t sale. DT sent the message loud and clear on March 20th, 2011 that they are not committed to staying in the game and really stuck it to their employees. Hope they crash and burn miserably for it. 

  • http://www.facebook.com/mlococo Michael A. Lococo

    Here’s a clue!  Not EVERYONE wants a CRAPPY Android phone!!!!!  The HD7 was a great start so I hope to see  more choices when comes to Windows phones!  Of course there’s that damned Borg assimilation looming next year…  I realize TMOUS has little control over who buys them…  We can only hope that this gets nixed by the government.

  • http://www.facebook.com/mlococo Michael A. Lococo

    Here’s a clue!  Not EVERYONE wants a CRAPPY Android phone!!!!!  The HD7 was a great start so I hope to see  more choices when comes to Windows phones!  Of course there’s that damned Borg assimilation looming next year…  I realize TMOUS has little control over who buys them…  We can only hope that this gets nixed by the government.

  • jimbo

    see people if you just provided a full RECAP these things wouldn’t be happening.

  • Anonymous

    It’s all good my friend. Stress does funny things to people. We’ve all been there, don’t sweat it.

    • Pikachu

      They gave ALL employees their slip that states retention “bonus” (yeah right) / severance “package” . if they stay on or leave the company, but that was like two months ago. other than that, we all have the occasional talk of how managers are gonna have the hardest time and maybe sales people not so much. 

      When I read about something like this “creating jobs” as att and tmobile say it’s really hard to believe that in a real life scenario. what would any company do with an influx of 50,000 employees you can just jam them in your existing stores, or build new ones in less than a month to get us back to work its just not realistic. Hard to think im just gonna get shipped a new box of polos and put on something different and sell new products just magically the next day.

    • Pikachu

      They gave ALL employees their slip that states retention “bonus” (yeah right) / severance “package” . if they stay on or leave the company, but that was like two months ago. other than that, we all have the occasional talk of how managers are gonna have the hardest time and maybe sales people not so much. 

      When I read about something like this “creating jobs” as att and tmobile say it’s really hard to believe that in a real life scenario. what would any company do with an influx of 50,000 employees you can just jam them in your existing stores, or build new ones in less than a month to get us back to work its just not realistic. Hard to think im just gonna get shipped a new box of polos and put on something different and sell new products just magically the next day.

  • 313dash

    Me too

  • Nas

    All you die hard T-Mobile employees. Dont kid yourself. I was also an employee for 7yrs. Bragged about T-Mobile and how great they were. I provided the best customer service I could. My LOYALTY to the company got me nowhere. Because I didnt meet CRT for 2 months I was fired. All my other numbers were great. Up sold customers, fixed their issues, and got at least 1 customer commendation a month. but because I was not able to do it in an average of under 7 minutes for 2 months I was let go. T-Mobile places impossible stresses on employess. You have to show concern for the customers issue, show empathy, fix whatever issue they are having and follow a certain path. Then after you are done fixing the issue you have to switch into sell mode. The system that T-Mobile is now using called Quick View is plagued with problems. Slowness, freezing, having to reboot, all while the customer is on the phone. But hey you have to finsh with that customer in under 7 minutes or else. Even if you fix an issue but you didnt follow a proper path or call flow you are reprimanded. Funny thing is when I got fired in April of 2011 alot of other employees who have been there for a long time were fired as well. Almost every co-worker I knew at the Fort Lauderdale call center is on FMLA because they just cant take the BS anymore. They just get up and leave and use their FMLA time. Management expects the impossible from us. When I first started at T-Mobile in 12/2007 it was a great place to work, and the company was growing. They had great funny commercials and the customer base was growing. Around the end of 2008 it began to change. The advertising sucked and T-Mobile could not keep a steady rate plan for more than 7 months. New Family Plans, then My Faves, then Flex Pay, then Even More and Even More Plus. It was rediculous. Customers wanting new plans but losing features from the older plans they had like mob 2 mob with the Family My Faves. Poeple were dropping like flies and they still are. AT&T is not going to keep everyone. Start looking for new jobs while you can.

    • Learn to Count.

      I don’t understand your math. You started in December of 2007 and were fired in April of 2011, that is about 3 and a half years not 7. You may have been fired for stretching the truth or not being able to add. 

    • Bpptm

      If you think T-Mobile’s standards are tough, I recommend NOT going to AT&T.  They’re not tough, they’re IMPOSSIBLE, and everyone I know that works there hates every moment of every day of their lives.

  • Nas

    Sorry for the typo. I started working at T-Mobile on 12/08/2003.

  • Nas

    Sorry for the typo. I started working at T-Mobile on 12/08/2003.

  • http://twitter.com/iDiotGear Rob Daman

    Sounds like some supposed TMO reps here have an attitude like they’re a state employee working at the DMV. lol

    My question is where did 50,000 users go and are they happy? 

    In my opinion all these carriers suck and it’s the game we play to search for the least suckiest of them all.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

      • Romanrdz

        im an apple fan, but why to call people losers just because their decision. I dont think that the average joe will root their android phone.

      • Romanrdz

        im an apple fan, but why to call people losers just because their decision. I dont think that the average joe will root their android phone.

      • Romanrdz

        im an apple fan, but why to call people losers just because their decision. I dont think that the average joe will root their android phone.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

    • Vlad2277

      People go to At&t, to buy iPhone and pay over $100 for single line.
      A lot if people don’t care how good a lot if new Android phones are, they just want a phone with apple symbol on the back.
      But then they really unhappy with limits, and they want to unlock and jailbreak the phone.
      I have simple explanation…losers.

  • http://twitter.com/iDiotGear Rob Daman

    Sounds like some supposed TMO reps here have an attitude like they’re a state employee working at the DMV. lol

    My question is where did 50,000 users go and are they happy? 

    In my opinion all these carriers suck and it’s the game we play to search for the least suckiest of them all.

  • MichelleOrgete

    Hopefully the merger will go though so AT&T can rescue T-Mobile.

  • Bpptm

    I have to tell you that as a customer, and a technically savvy one at that, I don’t like walking into the store, or calling care (for *ANY* company, including my water company), and having someone read off a script to me.  I’ve been able to read since I was four.

    Having said that, I did call T-Mobile customer care once (and this was like, ten years ago), and when the rep answered, I said (*right* off the bat) “I’m looking for a tri- or quad-band phone integrated with a PDA running the PalmOS; do you know if you’ll be carrying one of those soon?”I could *hear* her blink.  “I….uh….I’m sorry.  I’m usually speaking to people who can’t tell me if their phone is a Motorola or a Nokia.  You’ve caught me off-guard.  Can you please repeat the question?”  (Which, to her credit, she was perfectly able to answer once it wasn’t used as “HELLO”. ;)  )

    I’ve been a VoiceStream and then T-Mobile customer since 1999.  I am *so* upset that DT is selling out to the Galactic Empire.  *cries*

  • Bpptm

    I have to tell you that as a customer, and a technically savvy one at that, I don’t like walking into the store, or calling care (for *ANY* company, including my water company), and having someone read off a script to me.  I’ve been able to read since I was four.

    Having said that, I did call T-Mobile customer care once (and this was like, ten years ago), and when the rep answered, I said (*right* off the bat) “I’m looking for a tri- or quad-band phone integrated with a PDA running the PalmOS; do you know if you’ll be carrying one of those soon?”I could *hear* her blink.  “I….uh….I’m sorry.  I’m usually speaking to people who can’t tell me if their phone is a Motorola or a Nokia.  You’ve caught me off-guard.  Can you please repeat the question?”  (Which, to her credit, she was perfectly able to answer once it wasn’t used as “HELLO”. ;)  )

    I’ve been a VoiceStream and then T-Mobile customer since 1999.  I am *so* upset that DT is selling out to the Galactic Empire.  *cries*

  • Stephanie29

    This is depressing.  I love my TMobile service.  This is the first time I have ever been 100% happy with a wireless carrier.  TMo is the only company that has 4g service in my area.   If I wanted At&t service then I would have stayed when Cingular purchased them years ago.  Ugh! 

  • Stephanie29

    This is depressing.  I love my TMobile service.  This is the first time I have ever been 100% happy with a wireless carrier.  TMo is the only company that has 4g service in my area.   If I wanted At&t service then I would have stayed when Cingular purchased them years ago.  Ugh! 

  • JayeJaye98

    I ” left ” T-Mobile (opened a Verizon account, still have my MT3GS). Verizon’s service is SUPERIOR to T-Mobile’s service! I don’t have to ” ROAM ” in my own apartment anymore! I can go out to the country & still have 3G. I have the HTC Thunderbolt. While its no Sensation(horrible screen quality; I feel the Sensation is better), it gets the job done! I was having some reboot issues which started to increase daily but I received an update && that was fixed so I haven’t had not one reboot yet *knocks on wood*. I feel that the customer service(VZW) is KINDA like the OLD T-Mobile. They were VERY nice when I called. I’m really gonna miss T-Mobile though…so much that I might actually pay this upcoming bill then the ETF! But overall, I am VERY satisfied with Verizon!

  • Trickster

    So basicly 250,000 contract customers defaulted on their bill and took their $500 smartphone and activated it on prepaid service.