T-Mobile G2, myTouch 4G Owners Can Upgrade In Store To Gingerbread Beginning August 6th

T-Mobile has updated their support documents for both the T-Mobile G2 and myTouch 4G allowing for customers to walk into a local T-Mobile store and upgrade their device to Gingerbread. Beginning August 6th (August 13th for customers in the West and Midwest regions) any G2 or myTouch 4G owner can walk into a T-Mobile retail store to receive the Gingerbread update using an SD card provided by the store location. T-Mobile had originally planned on beginning this process  August 5th but has pushed it back a few days for unknown reasons. Still, an extra day or two won’t hurt for those of you who have waited this long to receive Gingerbread goodness. Make sure to back up your phone before heading into your local store!

T-Mobile G2

myTouch 4G

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  • Anonymous

    Doesn’t say they’ll do it for free tho

  • Lu

    i’m a TMO employee at a corp store in NYC, things like this need to be handled better, there’s been hours cut to the point that there’s only 2 or 3 reps working in the middle of the day at a busy location in Manhattan, things like this only hold up the lines and piss off customers even more having to wait and at the same time, take away from our commission 

    • Stevejaye

      I agree, it bad enough using the cellbtrite for a customer that got their phone at radiolShack or Costco.

    • Ebonicsman

      Sounds more like you don’t know how to yodel and gain potential business from CURRENT CUSTOMERS!

      • Ebonicsman

        LOL upsell

      • Ebonicsman

        LOL upsell

    • Meagan

      If I were a Tmo Store Rep, I’d make no less than 10 copies of the update on MicroSD cards.  Then 10 peeps could be updated at once.  I’d also have 10 AC adapters plugged in and ready too.  If a battery dies during a firmware update, that’ll cause a little headache/brick…  They’d all be lined up behind the counter with a post-it note to tell who own which mobile.  As it updates it can be

  • Jon Boi

    Any Body Know When The My touch 3g slide is going to get a update

    • Nick

      It’s already got gingerbread.  check out HTC’s support page for the MTS and you can install it.

      • Doctorpooper33

        Link?

      • Doctorpooper33

        Link?

      • LC

        That’s not gingerbread that’s for froyo.

      • LC

        That’s not gingerbread that’s for froyo.

      • LC

        That’s not gingerbread that’s for froyo.

      • LC

        That’s not gingerbread that’s for froyo.

      • LC

        That’s not gingerbread that’s for froyo.

      • LC

        That’s not gingerbread that’s for froyo.

      • LC

        That’s not gingerbread that’s for froyo.

  • Jon Boi

    Any Body Know When The My touch 3g slide is going to get a update

  • Jon Boi

    Any Body Know When The My touch 3g slide is going to get a update

  • Jon Boi

    Any Body Know When The My touch 3g slide is going to get a update

  • Jon Boi

    Any Body Know When The My touch 3g slide is going to get a update

  • Anonymous

    Dunno why they don’t just post the update in their forums for a couple weeks to download like they’ve done in the past. Remember that’s how I got the update for donut back on my old mytouch 3g.

    • Meagan

      Getting peeps into a Tmo Store might be a reason to upsell or buy an accessory.  Plus it’ll give the Tmo Stores Reps a break from FBing & Tweeting all day.

  • Vinyl Destination

    Quick question guys, will the update to Gingerbread eliminate the tethering option that we have on the G2 right now?

    • SoloArtyz

      Nope.  I have received the OTA update a few days ago and I can still create a portable hotspot.

      • AJBoogie

        Im not even willing to risk it….im cool with Android 2.1  and will not upgrade. 

  • michael

    So is the MT4G getting an OTA on Aug 6 too..?

    • Antoinetrenton2003

      No the store is going to do it for you I been put android 2.3.4 on my touch 4g last month with out root just used the phone and SD card that’s what t mobile is going to do to put the update on your phone

      • Nalmeraz

        Can you send the steps to install the update. I have read you explain in other post but I can’t find it. Can you post it again, thanks.

      • Nalmeraz

        Can you send the steps to install the update. I have read you explain in other post but I can’t find it. Can you post it again, thanks.

    • Antoinetrenton2003

      No the store is going to do it for you I been put android 2.3.4 on my touch 4g last month with out root just used the phone and SD card that’s what t mobile is going to do to put the update on your phone

    • Meagan

      The MT4G is scheduled for an OTA update.  You could receive it sooner or later.  No exact date was given by Tmobile.  If you do not want to wait, you can go to a Tmo Store and hope the rep cared enough to read emails to learn the basics of the upgrade.

  • michael

    So is the MT4G getting an OTA on Aug 6 too..?

  • GregP74

    It would be so much easier to just put it online.

  • GregP74

    It would be so much easier to just put it online.

  • smiley in LA

    I’m having issues with my MT4G. For whatever reason, the phone will crash and hit an infinite restart loop if both the SD card and SIM cards are inserted. Any idea if Gingerbread will help resolve this?

    • Meagan

      The missing link is what OS are you using?  Custom?  Are you using a auto-task-killer setting?

    • Meagan

      The missing link is what OS are you using?  Custom?  Are you using a auto-task-killer setting?

    • Meagan

      The missing link is what OS are you using?  Custom?  Are you using a auto-task-killer setting?

    • ihatefanboys

      people that assume a problem is a software problem, and not a defective phone peeve me. if your phone, the hardware i mean, is defective, a new software update will not fix the problem..lemme guess,. youve had the phone for several months and just thought it was a froyo problem, just took out either the SD or the SIM and never thought “gee whiz i should bring it back and get one that works” maybe thats u, maybe not….but i see so many comments from people that do have defective hardware and keep the phone and just complain on the internet and never get a phone that works properly

  • smiley in LA

    I’m having issues with my MT4G. For whatever reason, the phone will crash and hit an infinite restart loop if both the SD card and SIM cards are inserted. Any idea if Gingerbread will help resolve this?

  • Rosario

    So if I wait for the OTA update then everything on phone wont be deleted but if I go the store it will be? Am I reading this right?

    • Antoinetrenton2003

      No I just put Android 2.3.4 on my touch 4g with out root and I had got ever app I had from 2.2.1 back when I update my touch 4g to Android 2.3.4

      • michael

        i saw it on XDA, the leak, but it was a pdimg or something and said it would wipe the phone? heelp?

        • Antoinetrenton2003

          Well it didn’t because I have I all my apps and everything is working so it’s not a rom its the real thing from HTC

        • michael

          Link please? Instructions??

        • Antoinetrenton2003

          Xda

        • Antoinetrenton2003

          Xda

        • michael

          link to the thread

        • michael

          Link please? Instructions??

    • Antoinetrenton2003

      No I just put Android 2.3.4 on my touch 4g with out root and I had got ever app I had from 2.2.1 back when I update my touch 4g to Android 2.3.4

    • Meagan

      For fail-safe, do a backup.  Some peeps can’t live without their texts from 3 years ago.  Make a list of your installed apps, that you may have to re-install.

    • Meagan

      For fail-safe, do a backup.  Some peeps can’t live without their texts from 3 years ago.  Make a list of your installed apps, that you may have to re-install.

    • Meagan

      For fail-safe, do a backup.  Some peeps can’t live without their texts from 3 years ago.  Make a list of your installed apps, that you may have to re-install.

  • called 5 stores in Dallas and neither knew about this which is no surprise but still lol … i guess they will by August 13 now.

  • called 5 stores in Dallas and neither knew about this which is no surprise but still lol … i guess they will by August 13 now.

  • scuzzbag87

    what if u have simple mobile can u walk in a t mo store and get it updgraded to gingerbread?

  • Izzybrexx

    Has anyone not received an ota for there g2x?…cause I haven’t still..I’m on a refurbished phone..-_-
    Sorry for bugging another post

  • Izzybrexx

    Has anyone not received an ota for there g2x?…cause I haven’t still..I’m on a refurbished phone..-_-
    Sorry for bugging another post

    • NewForumAddict

      I haven’t gotten it. I have a refurb and i’m on the east coast.

      • Ohnoitsgingerbreadman

        U should just do it manual it’s very easy u can YouTube it to do it. I was pretty scared to do it but I did it just download the drive from the website and follow the steps. I missed my chance from the ota because I need to back up my data but I couldn’t wait so I did it and I’m happy with it no lie

    • Paulybroo13

      my g2x is running gingerbread without root , i did it using the lg software updater . very easy

    • I got the LG update as well and my phone still sucks. Several things changed for the worse but especially the stock camera app. I’m waiting for the OTA update now and hoping it corrects some lingering.

    • I got the LG update as well and my phone still sucks. Several things changed for the worse but especially the stock camera app. I’m waiting for the OTA update now and hoping it corrects some lingering.

  • Struthie

    Hmmm. No BLACKBERRY LOVE ~ 4 ALL of us WHO GOT a “DEFECTIVE” -(double-keypress issue)- ? 9780 . . . ?? (° ??°)

  • Struthie

    Hmmm. No BLACKBERRY LOVE ~ 4 ALL of us WHO GOT a “DEFECTIVE” -(double-keypress issue)- ? 9780 . . . ?? (° ??°)

  • Anonymous

    The way I’m reading this, it sounds like everyone SHOULD receive an OTA update before they start offering them in-store. The in-store update is only “If the  OTA fails.”

  • Anonymous

    The way I’m reading this, it sounds like everyone SHOULD receive an OTA update before they start offering them in-store. The in-store update is only “If the  OTA fails.”

    • I would love to have it that way….

  • Anonymous

    The way I’m reading this, it sounds like everyone SHOULD receive an OTA update before they start offering them in-store. The in-store update is only “If the  OTA fails.”

  • Anonymous

    The way I’m reading this, it sounds like everyone SHOULD receive an OTA update before they start offering them in-store. The in-store update is only “If the  OTA fails.”

  • Anonymous

    The way I’m reading this, it sounds like everyone SHOULD receive an OTA update before they start offering them in-store. The in-store update is only “If the  OTA fails.”

  • Anonymous

    The way I’m reading this, it sounds like everyone SHOULD receive an OTA update before they start offering them in-store. The in-store update is only “If the  OTA fails.”

  • Anonymous

    The way I’m reading this, it sounds like everyone SHOULD receive an OTA update before they start offering them in-store. The in-store update is only “If the  OTA fails.”

  • n900mixalot

    I wouldn’t let the idiots in my local store touch my phone for any reason. You guys who have good local stores are lucky.

    • Nightnighttmobs

      chances are its not the idiots at the store, rather the idiotic company that hires them.

      • Enzopreme

        All the reps at the NYC stores don’t know a thing about tech support, even if that’s their title. T-mo stores need to better educate their employees all around, I hate going into a store and knowing more than the people who work there.

    • Nightnighttmobs

      chances are its not the idiots at the store, rather the idiotic company that hires them.

  • PStew

    Sooo I work for T-Mobile, and from what we know, the OTA started rolling out Sunday night/Monday, but we don’t do in store updates. In fact, none of the stores around us do in store firmware updates. None of my managers have heard of it either, and they believe it to be too much of a liability to do it for customers and not let the OTA or whatever action take care of it.

  • zps

    where is my gd gingerbread OTA update for my g2x!????

  • Julio CG

    NOTHING. That link below doesn’t work! UGH!

    • it works, have file on my laptop now…

  • Julio CG

    NOTHING. That link below doesn’t work! UGH!

  • Pikachu

    I’ll tell all of you customers right now. I don’t even know how they expect us to update your devices to gingerbread with no computers to do it with unless they ship us SD cards with files pre-loaded. Either way, the company always sticks SALES REPS with tech issues that we make NO MONEY OFF OF. Don’t get mad at sales reps for feeling this way, we have to SELL STUFF, we have QUOTAS. Come into my store asking for an update, I’ll show you the door. Bottom line.

    • PStew

       Exactly. I’m an RSA as well, and nobody from market sales manager down knows anything about this. OTA is going now, but is the in store thing a hoax? Or are Pikachu’s and mine stores just incapable and ill equipped to do this?  

      • PStew

         Also, OTA has been updating to 2.3.4, which this has as 2.3.3

        • Nightnighttmobs

          I think they are shipping us SD cards. Kind of a joke how T-Mobile doesnt tell us much about this. Then they get upset with us when we dont hit qouta yet dont see we spend so much time helping customers with their smart phones. T-Mobile/HTC cant get this to go over the air so they stick us with it. I can just hear it now “Customer service assured me that they called you guys to let you know I was coming in to update the software on my phone” Sales Rep ” Really? we never received a call and dont have any way to update your phone” Lol.

        • Nightnighttmobs

          I think they are shipping us SD cards. Kind of a joke how T-Mobile doesnt tell us much about this. Then they get upset with us when we dont hit qouta yet dont see we spend so much time helping customers with their smart phones. T-Mobile/HTC cant get this to go over the air so they stick us with it. I can just hear it now “Customer service assured me that they called you guys to let you know I was coming in to update the software on my phone” Sales Rep ” Really? we never received a call and dont have any way to update your phone” Lol.

      • PStew

         Also, OTA has been updating to 2.3.4, which this has as 2.3.3

    • PStew

       Exactly. I’m an RSA as well, and nobody from market sales manager down knows anything about this. OTA is going now, but is the in store thing a hoax? Or are Pikachu’s and mine stores just incapable and ill equipped to do this?  

    • Thisguys

      thats funny you say this because my store rep said they will be more than glad to do the update and excited to see customers happy.

    • Thisguys

      thats funny you say this because my store rep said they will be more than glad to do the update and excited to see customers happy.

    • Thisguys

      thats funny you say this because my store rep said they will be more than glad to do the update and excited to see customers happy.

  • it downloaded, ill save it for frustrated I didnt get OTA time! I noticed on XDA there is one thine I noticed, some instructions say to rename file to update.zip, while other say rename to updte.zip…
    Which is it or does it matter???
    XDA thread is clear you cant update from leaked 2.3…
    Thx BP for the link!!!

  • it downloaded, ill save it for frustrated I didnt get OTA time! I noticed on XDA there is one thine I noticed, some instructions say to rename file to update.zip, while other say rename to updte.zip…
    Which is it or does it matter???
    XDA thread is clear you cant update from leaked 2.3…
    Thx BP for the link!!!

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  • How about T Mobile address the massive battery drain for these phones first? How about just acknowledge it is a problem instead of feeding us garbage when we call in to report this problem?

    • PStew

      T-Mobile can’t do a damn thing about your issue, so please take it up with HTC.

  • How about T Mobile address the massive battery drain for these phones first? How about just acknowledge it is a problem instead of feeding us garbage when we call in to report this problem?

  • now_content

    This works if you follow the instructions. It updated easily to 2.3.4 and kept all my settings, apps, home screens, etc. the same. I was previously running the stock 2.2 build – never rooted or did anything funny to the phone.

  • now_content

    This works if you follow the instructions. It updated easily to 2.3.4 and kept all my settings, apps, home screens, etc. the same. I was previously running the stock 2.2 build – never rooted or did anything funny to the phone.

  • Bigbobmaj

    anyone notice new notice that upgrade will be 2.3.4?

  • Anonymous

    Just installed the Update for GingerBread (from the link below) to my G2.  All went well.  No problems.  All apps and settings retained…no need to re-configure or restore.  Interested in seeing how battery life does.

  • Anonymous

    Just installed the Update for GingerBread (from the link below) to my G2.  All went well.  No problems.  All apps and settings retained…no need to re-configure or restore.  Interested in seeing how battery life does.

  • Rob

    Apparently if you live in Michigan you are not apart of the Midwest, just talked to someone at a local T-mobile ‘corporate’ store, very upset with T-mobile.

    • PStew

      If you’re not Midwest or West, isn’t that a good thing? You’d be getting the update sooner.

  • Jboe145

    hey i got it to work on my g2 is there one for a mytouch as well ??? 

  • Jboe145

    hey i got it to work on my g2 is there one for a mytouch as well ??? 

  • Enzopreme

    anyone know if we’ll be able to root after accepting the ota update? I plan on rooting eventually, should I not accept the update?

    • kasem wilson

      FUX A DAMN ROOT IF U WANT TO ROOT IT THEN Y U WANT THE UPDATE

    • kasem wilson

      FUX A DAMN ROOT IF U WANT TO ROOT IT THEN Y U WANT THE UPDATE

    • kasem wilson

      FUX A DAMN ROOT IF U WANT TO ROOT IT THEN Y U WANT THE UPDATE

    • kasem wilson

      FUX A DAMN ROOT IF U WANT TO ROOT IT THEN Y U WANT THE UPDATE

    • kasem wilson

      FUX A DAMN ROOT IF U WANT TO ROOT IT THEN Y U WANT THE UPDATE

  • Enzopreme

    anyone know if we’ll be able to root after accepting the ota update? I plan on rooting eventually, should I not accept the update?

  • Jrobo

    store rep stated they are aware the sd card with the update should be coming, and said it could come early as today or tomorrow! he said stop by today and if its in, well do it!

  • Jrobo

    store rep stated they are aware the sd card with the update should be coming, and said it could come early as today or tomorrow! he said stop by today and if its in, well do it!

  • Jrobo

    store rep stated they are aware the sd card with the update should be coming, and said it could come early as today or tomorrow! he said stop by today and if its in, well do it!

  • Yale440n

    Well Tmobile or AT&T whichever, I guess come upgrade time instead of getting another smartphone I will get a dumb phone and use the excuse that I had to wait for my upgrade and it had a bad taste in my mouth because of all the hoopla it took just to have it.

     Imagine if car companies did the same thing would you pay thousands to have a vehicle that would be unreliable then the one you traded in?   A job that sometimes payed you when they are supposed to. 

    I guess you can’t compare one with the other.

  • kasem wilson

    IM NOT DOING THIS CUZ IT DEFEAT   THE PURPOSE OF OTA’S ….WHY IS SYSTEM UPDATES EVEN IN THE SETTING IF IMA GO TO THE STORE FOR IT…..SMH AT T MOBILE

    • david brand

      why do people root their phone, or download from a link in the t-mobile forums, like i did above ? why ? because its an option. meaning you can choose to do it, or not do it, isnt choice wonderful….its the whole promise of Android in the first place, options. 

    • david brand

      why do people root their phone, or download from a link in the t-mobile forums, like i did above ? why ? because its an option. meaning you can choose to do it, or not do it, isnt choice wonderful….its the whole promise of Android in the first place, options. 

      • Rmercer32034

        David I completely agree with you. You seem to be a knowledgeable person, is there any chance you could tell me where I can find link for Mytouch 4G? I’ve been looking all over the web with no luck. Any help would be much appreciated.

      • Rmercer32034

        David I completely agree with you. You seem to be a knowledgeable person, is there any chance you could tell me where I can find link for Mytouch 4G? I’ve been looking all over the web with no luck. Any help would be much appreciated.

      • Rmercer32034

        David I completely agree with you. You seem to be a knowledgeable person, is there any chance you could tell me where I can find link for Mytouch 4G? I’ve been looking all over the web with no luck. Any help would be much appreciated.

      • Rmercer32034

        David I completely agree with you. You seem to be a knowledgeable person, is there any chance you could tell me where I can find link for Mytouch 4G? I’ve been looking all over the web with no luck. Any help would be much appreciated.

  • kasem wilson

    IM NOT DOING THIS CUZ IT DEFEAT   THE PURPOSE OF OTA’S ….WHY IS SYSTEM UPDATES EVEN IN THE SETTING IF IMA GO TO THE STORE FOR IT…..SMH AT T MOBILE

  • kasem wilson

    IM NOT DOING THIS CUZ IT DEFEAT   THE PURPOSE OF OTA’S ….WHY IS SYSTEM UPDATES EVEN IN THE SETTING IF IMA GO TO THE STORE FOR IT…..SMH AT T MOBILE

  • Jdes1816

    Called several stores in the Massachusetts area today. Not one, has the update card or knows how to use it. This is why T-Moble has failed as a company and been eaten up by At&t – total lack of attention to detail. What a joke…

  • Alfa95

    The store where I work at has not received anything either.

  • Jdion

    David (editor) – how about some feedback on the fact that many people in this post are reporting that most of the T-Mobile stores across the country have not even heard of this update. Standard lines like “we don’t do software updates in the store” and “We have not received any notification of any update process for the MyTouch or G2 in store”…. This does not give me a good feeling about the trust of this communication company as a whole. A communications company that does NOT communicate properly.

  • Ring

    This is BS.  I called my store this morning and they do not have the card, don’t know when it will get there, and as of yesterday they were not aware of the upgrade program.

  • Ring

    This is BS.  I called my store this morning and they do not have the card, don’t know when it will get there, and as of yesterday they were not aware of the upgrade program.

  • Ring

    They have pulled the announcement from their Facebook page.

  • Fern

    Went to a tmobile store in western Broward County,Fl and received the wonderful news that NONE of the area stores had their upgrade SD cards on hand. Good Job T-Mobile!

    • Stp03bluesi

      Same here in tampa. Called 3 stores in my area. Not 1 knew of the update.

  • Eric Sidlauskas

    Why is everyone so shocked. T-Mobile is a broken company that is doomed…. Wait a minute they already failed as a business (AT&T Takeover) but on a serious note – Dear T-Mobile, When you say something is going to happen and you don’t make it happen – that is called bad business!!! It is obvious that none of your editorial staff including the exceptionally bright managing editor (David) who posted this thread does not even care enough to read our comments or check his facts….No apology, no explanation just pathetic… I am going to contact every media entity that I can and make sure they know of this latest epic fail at the hands of T-Mobile.

    • david brand

      Seriously dude , youre gonna contact the media ? Is your life so sad that just because they didnt have the update and didnt personally apologize to you, youre calling the media ?? over a mobile phone update ?? Im hoping youre joking, cuz if youre not you need to get a life. 

    • david brand

      Seriously dude , youre gonna contact the media ? Is your life so sad that just because they didnt have the update and didnt personally apologize to you, youre calling the media ?? over a mobile phone update ?? Im hoping youre joking, cuz if youre not you need to get a life. 

    • david brand

      Seriously dude , youre gonna contact the media ? Is your life so sad that just because they didnt have the update and didnt personally apologize to you, youre calling the media ?? over a mobile phone update ?? Im hoping youre joking, cuz if youre not you need to get a life. 

      • Ericsidlauskas

        At least I don’t have the Decepticon symbol as my avatar – You Comi-con reject.

  • michael

    Im in Palm beach right now for vacation..G2 store upgrade removed from support doc, Mytouch 4g not?

    Can I update my my Touch 4G ?

    • JDION

      MICHAEL, AT THIS STAGE OF THE GAME NO ONE IS GETTING THE UPDATE (READ THE COMMENTS IN THE POST)… THEY LIED. 

    • JDION

      MICHAEL, AT THIS STAGE OF THE GAME NO ONE IS GETTING THE UPDATE (READ THE COMMENTS IN THE POST)… THEY LIED. 

  • michael

    Im in Palm beach right now for vacation..G2 store upgrade removed from support doc, Mytouch 4g not?

    Can I update my my Touch 4G ?

  • Thereugo67

    I just called several Tmobile stores and they knew nothing about it, come on HTC and Tmobile stop BS’shiting us customers. It’s also SAD when the customers know more than the people selling the devices, that’s like people knowing the 11 secret herbs and spices that KFC uses to make there chicken, lol…Come on stock Android, HTC flagship phone, offspring of the Phone that started it all, and no update….but you will update the GX2 before this one? That’s sad…..

  • Lnkinprk90

    What a bunch of sad sorry sacks of s#!t Where is the in store update!!! Where is it – this is an outrage!!! You don’t tell people they are going to get something and just not deliver. How unprofessional to post an update and have it just never happen…Not to mention the difficult spot you put your sales reps in by not informing them of this update and having them deal with all of the negative customer concerns.

  • Lnkinprk90

    What a bunch of sad sorry sacks of s#!t Where is the in store update!!! Where is it – this is an outrage!!! You don’t tell people they are going to get something and just not deliver. How unprofessional to post an update and have it just never happen…Not to mention the difficult spot you put your sales reps in by not informing them of this update and having them deal with all of the negative customer concerns.

  • guest

    I was stoked in VA and we don’t have the cards in store here either, bummer. However the store was aware it was going to happen.

    • Iamkobestwin

      theres no update here in in ohio either it sucks i was excited

  • plastic101

    Can anyone tell us if this download works with the MT4G?  I see that about three people have asked the same question, but no one has answered.  Thanks!!!

  • LuvTMO

    no need to panic guys… just wait for the mass ota rollout, there is nothing so special about gb…

    • Anthony

      When is the mass ota?

  • Stefan Z.

    I went to a retail store that was posted on the t-mobile store locator , i just walked right in and i said that i was told there is a update for the mytouch 4g , they said 30min a peice because i had 4 mytouch 4g ‘s and i walked out of the store with gingerbread. For those who cant get a in-store update is because they are either in the mid-west region or western region in the United States. Reply if you want a changelog of the update! :)

    • michael

      Changelog plz!

  • Adam A.

    DON’T UPDATE YOUR G2 IN STORE! I went to have mine updated, they said it would take 15-30 minutes to finish, it took 1 hour and 20 minutes, but the update just kept saying “Update in progress.” But nothing was happening. The T-Mobile Rep called tech support who told him, they have had several stores in several states report this issue with updating the G2 in store. We were afraid to pull the battery out as we feared this would brick my phone. But after telling me it would be replaced free if it was bricked, we decided to just pull the battery out. Luckily the phone rebooted fine, as if nothing had ever happened, and all of my data was there. DO NOT update your G2 in store until this issue is resolved!

    • Vishalguptamd

      Same happened to me in Buffalo, NY. We actually pulled the battery out twice but new software never finished updating.

  • Sharif Moussa

    that is only for the g2 tho

    • Antoinetrenton2003

      I update my touch 4g to android 2.3.4 a month ago with out root just download the link useing my phone

      • Rmercer32034

        Where did you get the link for MT4G?

  • Kjm1983

    tried to do it on my my t4g and it would not work

    • Meagan

      The file is ONLY for the G2.

    • Meagan

      The file is ONLY for the G2.

  • Jvg

    i got my update in hollywood florida ….. But i am not understanding because are we still have to have sense 2.1 or will it be 2.2 cause it looks EXCATLY the same…. what made it worst was that they switched up the memroy cards so they didnt know which one was which… so if anyone has done theres let me know so i know if i got the right update

  • anonymous

    been trying to update for days…downloaded file, changed the firmware file name to update…moved it to the memory card, turned off phone…keep getting to the red exclamation part, wen trying to start update, keeps saying cant find update file…dont kno wat else to do

    • BP

      You have a G2?

      • anonymous

        yup

      • anonymous

        yup

      • anonymous

        yup

    • Meagan

      did u place the update.zip file in your root directory of the sd card?
      simply place update.zip file on your sd card, not in any folders.

    • Meagan

      did u place the update.zip file in your root directory of the sd card?
      simply place update.zip file on your sd card, not in any folders.

    • Meagan

      did u place the update.zip file in your root directory of the sd card?
      simply place update.zip file on your sd card, not in any folders.

  • Thisguys

    Harrisburg, PA here, went into the tmobile store after calling and confirming the sd cards were in. update took 15 minutes ( instead of the 30 ) and phone is running fine no issues. i was the first person to get the update in the harrisburg area.

  • magnum

    none of the stores in RI area have the memory cards to do the update. so i went home and did it myself. works flawlessly.

    • Sundodggy1112

      did it yourself? where did you DL the files? and what device you have?

      • michael

        please tell !!!

        • Magnum

          If you guys scroll down some more you will see links posted on how to do it.

  • Texaspriest

    08.07.11 Dallas Tx – Store clerks have heard nothing about this.

    • Tvanegas08

      Cedar hill store on pleasant run has sd card update on mt4g.

  • Sundoggy1112

    call like 3 stores around Boston. None of the store have the updating SD cards. T-mobile you have really done it…and the new automated customer service…sucked.

  • david brand

    Ozone Park, NYC……local t-mobile stores only have the update cards for the MT4G, not the G2, and no clue when those update  cards are coming in, if ever… im either gonna wait for the OTA or try to download the update from t-mo or the XDA forums… im not dissapointed, it was just another option….im not gonna die if i dont get the update, like some people on these boards. some people really need to get a hobby, or get laid…

    • Tinam933

      Dear David –  nobody cares about you or your opinions. You cast judgments at people because they voice the opinion that they have concerning a valid gripe they have with an obvious lack of communication  / misinformation at the hands of T-Mobile. By the way if you really did not care either way about this update I doubt very much that you would read this blog never mind comment or post… As far as getting laid I hit more ass than a toilet seat.

  • anyone went to a tmobile store and updated the 2.3.3  leak to 2.3.4 for the G2 with the sd card??? downgrading is too hard for me

    • Namnguyen84z

      The update at the store downloads over the leak 2.3.3

    • Namnguyen84z

      The update at the store downloads over the leak 2.3.3

  • david brand

    Everyone with a G2 should goto the link listed by BP below…..it is the legitimate 2.3.4 update….it will not erase any of your data, and works perfectly for the G2…no problems at all. 

    • Pinkbaby6969

      David if you have a G2 you should trade it in for a phone that does not have a crank on the side like the —- OH say the My Touch 4g…O.K Mr. Deception

  • Rmercer32034

    Does anyone have a legitimate link for 2.3.4 for Mytouch 4G? All my local stores are clueless or say they don’t have the cards nor do they know when they will get them. Someone please help me out if you have it.

  • Rmercer32034

    Does anyone have a legitimate link for 2.3.4 for Mytouch 4G? All my local stores are clueless or say they don’t have the cards nor do they know when they will get them. Someone please help me out if you have it.

  • Matt Collier

    anyone went to a tmobile store and updated the 2.3.3  leak to 2.3.4 for
    the G2 with the sd card??? downgrading is too hard for me

    • Ericnspace

      this is EXACTLY what I’m wondering!!! someone please respond! the only store nearby with the 2.3.4 G2 SD card is like an hour and a half away and I’d make the drive if i KNEW for sure that it would work but I dont wanna go up there and it not work because i installed the leak…

  • Matt Collier

    anyone went to a tmobile store and updated the 2.3.3  leak to 2.3.4 for
    the G2 with the sd card??? downgrading is too hard for me

  • Rick Nunez

    I WENT TO THE STORE THIS PAST WEEKEND (8/7) AND THEY DONT KNOW ANYTHING ABOUT IT AND THEY DONT HAVE ANY SDCARDS FOR UPGRADE..AS ALWAYS THEY ARE CLUELESS AT THE STORES..

  • Rick Nunez

    I WENT TO THE STORE THIS PAST WEEKEND (8/7) AND THEY DONT KNOW ANYTHING ABOUT IT AND THEY DONT HAVE ANY SDCARDS FOR UPGRADE..AS ALWAYS THEY ARE CLUELESS AT THE STORES..

    • Yup same here in Rock Hill SC @ the T-Mobile Limited store @ Old York Road. NO Clue about the upgrade.

    • Yup same here in Rock Hill SC @ the T-Mobile Limited store @ Old York Road. NO Clue about the upgrade.

    • Yup same here in Rock Hill SC @ the T-Mobile Limited store @ Old York Road. NO Clue about the upgrade.

      • chris

        I went to a TMo store in Conyers (Georgia) today and they said the only store in our region they know that has the SD card with Gingerbread is in South Carolina.  I bought my G2 b/c the reps said it’s vanilla system would lend it to be one of the first phones to get Android updates.  So far that’s been a load of crap.  TMobile doesn’t respond to me on Twitter (I am @strutko) and their Customer Service Reps don’t know anything that I don’t already know.  I’ve been a faithful TMo customer and brought my dad and sister on my plan, but I’m so tired of the broken promises to send quick updates…had the same frustrations when I had a MT3GS.  I’m so tired of being frustrated and I’ve lost a lot of faith in TMobile.  It looks like I’ll be following suit with a lot of my friends and leaving TMobile and Android in a month to get an iPhone…it seems like it may be worth every dime of the $200 ETF just to not be frustrated any longer.

      • chris

        I went to a TMo store in Conyers (Georgia) today and they said the only store in our region they know that has the SD card with Gingerbread is in South Carolina.  I bought my G2 b/c the reps said it’s vanilla system would lend it to be one of the first phones to get Android updates.  So far that’s been a load of crap.  TMobile doesn’t respond to me on Twitter (I am @strutko) and their Customer Service Reps don’t know anything that I don’t already know.  I’ve been a faithful TMo customer and brought my dad and sister on my plan, but I’m so tired of the broken promises to send quick updates…had the same frustrations when I had a MT3GS.  I’m so tired of being frustrated and I’ve lost a lot of faith in TMobile.  It looks like I’ll be following suit with a lot of my friends and leaving TMobile and Android in a month to get an iPhone…it seems like it may be worth every dime of the $200 ETF just to not be frustrated any longer.

    • Yup same here in Rock Hill SC @ the T-Mobile Limited store @ Old York Road. NO Clue about the upgrade.

    • Tell me about it, What I hate is taking a phone to a store and them not being able to do and not having a clue how to get it done.

  • Matt Collier

    I think its going to take awhile

  • Stephanie29

    ???  I got my Gingerbread OTA update like 2 weeks ago.  

    • Stephanie29

      Btw I have a G2

  • Minioninnc

    Anyone else having a text messaging problem after taking the 2.3.4 update? Once usually twice I day I have to reboot the phone after getting a error message and at that point the text messages will not work. HTC wants me to send them the phone to repair it, which I don’t want to do and be without the phone. Any other suggestions? Thinking of rooting instead and taking GB and Sense 3.0.

  • Jaimieregan

    Went to store in Colorado. They have three sd card mytouch 4g update but they told me it was bricking every phone they tried it on. They told me the official T-Mobile ota was conning beginning next month.

  • Tedman76ers

    if I wanted to flash the Royalginger rom, would that be considered rooting my phone?

    • Meagan

      You would have to ‘root’ to enable the installation of a modified rom.
      ‘Rooting’ is getting access to the root of the system to allow changes.
      Installing a modified rom is a separate procedure/thing.
      So the answer is technically, “no”.

      • Tedman76ers

        So I would have to root my phone before installing the royal ginger Rom right?

        • Meagan

          Just follow the instructions from the developers. They would be the best ones to ask.

        • Meagan

          Just follow the instructions from the developers. They would be the best ones to ask.

      • Tedman76ers

        So I would have to root my phone before installing the royal ginger Rom right?

  • Sundoggy1112

    anyone have problems after updating to GB 2.3.4 (SD card in T-mobile retail store)for mytouch 4g user? I lost my new android market, it got downgrade to the older version. Also it seems like draining more battery. Anyone has the similar problems?

    • Dontur1981

      Not the battery drain but I want my market back!!!

    • Adam29617

      Nope my store update is great mt4g, battery lasts 3 times longer and loving it all the way,

    • Adam29617

      Nope my store update is great mt4g, battery lasts 3 times longer and loving it all the way,

    • Adam29617

      Nope my store update is great mt4g, battery lasts 3 times longer and loving it all the way,

  • Sundoggy1112

    anyone have problems after updating to GB 2.3.4 (SD card in T-mobile retail store)for mytouch 4g user? I lost my new android market, it got downgrade to the older version. Also it seems like draining more battery. Anyone has the similar problems?

  • GBG2

    spent over an hour at store (4th st live , louisville) but update did not finish. had to come back as is.

  • Dontur1981

    Why doesnt Android 2.3.4 have the new Android market too???
    :-(

    • Meagan

      The v234 was released before the latest market version was released. Don’t sweat the small stuff. Be thankful you actually got an OS update. The market is the least of the developers worries after debugging for these mobiles. You will eventually get your new market again.

  • chris

    Thank you for posting this!  I followed the instructions and loaded Gingerbread on my vanilla G2…worked perfectly.  Ironically, just a few minutes after completing the update, I received a call from my local TMobile store telling me they received the SD card with the update.  The nice thing about your route is not losing all the data/games/files on my phone.

  • chris

    Thank you for posting this!  I followed the instructions and loaded Gingerbread on my vanilla G2…worked perfectly.  Ironically, just a few minutes after completing the update, I received a call from my local TMobile store telling me they received the SD card with the update.  The nice thing about your route is not losing all the data/games/files on my phone.

  • Tedman76ers

    I can’t find no t-mobile store in Philadelphia that’s doing the SD card update :-(

  • g2user

    I went to t-mobile store and update never finished…my battery eventually died. What a waste…can they send it OTA to South Florida already.

    • Meagan

      I can’t believe they didn’t simply plug your mobile in while updating.

  • Stockandroid

    My G2 got the OTA upgrade this morning in Utah.  I lost the new version of the Market but I did a factory reset and it was back to the new one in no time.

  • Stockandroid

    My G2 got the OTA upgrade this morning in Utah.  I lost the new version of the Market but I did a factory reset and it was back to the new one in no time.

  • Stockandroid

    My G2 got the OTA upgrade this morning in Utah.  I lost the new version of the Market but I did a factory reset and it was back to the new one in no time.

  • Stockandroid

    My G2 got the OTA upgrade this morning in Utah.  I lost the new version of the Market but I did a factory reset and it was back to the new one in no time.

  • Stockandroid

    My G2 got the OTA upgrade this morning in Utah.  I lost the new version of the Market but I did a factory reset and it was back to the new one in no time.

  • Stockandroid

    My G2 got the OTA upgrade this morning in Utah.  I lost the new version of the Market but I did a factory reset and it was back to the new one in no time.

  • Stockandroid

    My G2 got the OTA upgrade this morning in Utah.  I lost the new version of the Market but I did a factory reset and it was back to the new one in no time.

  • Ericnspace

    So can i go to the store and upgrade my g2 from 2.3.3 to 2.3.4? I have the leaked version from May and want to upgrade but nearest store with the update is FAR away and dont wanna be dissapointed :( please respond and ill suck your toes

  • Carrie

    No OTA for me in VA with a G2. Sadly I’m confused with the link by BP. No stores locally. Chatted with T-mo and they’re no help at all. Just read some script quoting within the next few weeks.

  • Carrie

    No OTA for me in VA with a G2. Sadly I’m confused with the link by BP. No stores locally. Chatted with T-mo and they’re no help at all. Just read some script quoting within the next few weeks.

  • Gusdel11

    I’ve called several tmobile stores and cannot find one that is doing the in-store update. The people on the phone were so damn rude.

  • jag

    tried to update my phone in a tmobile store yesterday…supposedly the gingerbread update they have is for other android devices and doesnt work for the g2…they tried to update my g2, but i keep freezing on the update screen and didnt load…luckily got the ota update this morning 

  • Momohenry4

    Git mine in Edmond, Ok. Works great. Only bad thing is that I have the old Android market

    • Momohenry4

      *got

    • Momohenry4

      *got

  • Tedman76ers

    I got tired of waiting so I just rooted mine and I am now running Virtuous Unity Sense 3.0….and it is great …..I’m definitely loving it

  • Benedetto

    When will this hit chicago? :’ ( yesterday I called my local store and they said yah were doing the updates so I go in today and they say there’s no such thing as that that the only way you can update is ota.. Can’t believe they are so stupid!!

    • Matt

      None of the stores in the Naperville/Aurora (Northwest burbs of Chicago) area have the update SD’s. One said I could do the update online (BS) and other said “didn’t know when they are getting them”

    • Robbie

      I went into the store in downtown on Randolph and Wabash and they updated me with the card!

  • Benedetto

    When will this hit chicago? :’ ( yesterday I called my local store and they said yah were doing the updates so I go in today and they say there’s no such thing as that that the only way you can update is ota.. Can’t believe they are so stupid!!

  • Calieboy707

    so I called my local store they said they had the sd card 2 hours later and no ginger bread for me!

  • Tmo fan

    I just got my gingerbread update just now I’m in des moines iowa love the new swype btw

  • Tmo fan

    I just got my gingerbread update just now I’m in des moines iowa love the new swype btw

  • Donnell

    Excellent Gingerbread 2.3.4 Got It Today In Store & I Love It & All But I Want My New Version Of Market Back!
    MT4G.

  • Donnell

    Excellent Gingerbread 2.3.4 Got It Today In Store & I Love It & All But I Want My New Version Of Market Back!
    MT4G.

    • shaun18

      did u get the tv lockscreen animation

  • Rak826

    I also got the Gingerbread 2.3.4 update today in the store. But all my apps are gone and the Tmobile folks tell that I need to download one by one again. Do anyone have a way to get all my apps back in one go. When I see the Market website on computer, it shows that all the apps are installed. Can anyone respond if you know the way to get back the apps automatically.

    • Did you need to have your battery fully charged? I had my phone half way charged and it was at the store for over 3 hours and nothing, I’m digusted with Tmobile and HTC. I still haven’t got the update over the air. I had another phone at another store and it was there 3 hours also and nothing, can someone please help me!

    • Did you need to have your battery fully charged? I had my phone half way charged and it was at the store for over 3 hours and nothing, I’m digusted with Tmobile and HTC. I still haven’t got the update over the air. I had another phone at another store and it was there 3 hours also and nothing, can someone please help me!

  • Meagan

    Anyone know a store in los angeles that received the sd update cards for the mt4g?

  • Meagan

    Anyone know a store in los angeles that received the sd update cards for the mt4g?

  • Vin13

    I got the update but I noticed that I don’t have the TV effect when I lock my phone. Does anybody has the same problem as me?

    • shaun18

      yea i have the same problem. i wonder if the mytouch 4g gets it

  •  I had my phone half way charged and it was at the store for over 3 hours and nothing, I’m digusted with Tmobile and HTC. I still haven’t got the update over the air. I had another phone at another store and it was there 3 hours also and nothing, can someone please help me!

  •  I had my phone half way charged and it was at the store for over 3 hours and nothing, I’m digusted with Tmobile and HTC. I still haven’t got the update over the air. I had another phone at another store and it was there 3 hours also and nothing, can someone please help me!

  • Anthony

    I called a tmobile store and asked for the g2 update and they said they had it. I went in to find out they had not received the sd cards yet. However my mom got her my touch 4g updated. Anyone know when the ota comes to chicago?

    • 5honda25

      I would also like to know about the G2 OTA in the Chicago area.

      • Anthony

        I just called all the stores in my area and still no update. One store said they would send it in an email but i am yet to receive it.

  • Anthony

    I called a tmobile store and asked for the g2 update and they said they had it. I went in to find out they had not received the sd cards yet. However my mom got her my touch 4g updated. Anyone know when the ota comes to chicago?

  • Anonymous

    I just got back from the store that confirmed the other day that they had the update available in store. When I went in this evening, they said that they were told that all G2 updates were to be stopped because there were too many G2’s crashing from the update

  • Chris

    I just went to 2 T-mobile stores in Lynnwood, WA and they said they don’t have the SD cards for the G2 but they have it for all other phones. WTF? And I stil didn’t get the OTA update yet…

    • Chris

      I just called another T-mobile store and the rep told me 2 days ago they got a notification that the G2 SD card update was defective so there’s no chance of geting the instore update anymore and that the update will be only OTA. However, the rep told me that all OTA updates should be done by the end of August. Hope this helps and saves people time.

  • Chrisdlv77

    I got my ota yesterday and so far everything is working good now i got 2.3.4 on my g2 installed very quickly to my surprise from san antonio tx 

  • Chrisdlv77

    I got my ota yesterday and so far everything is working good now i got 2.3.4 on my g2 installed very quickly to my surprise from san antonio tx 

  • kimbo18

    can i still get it? is it to late?

  • kimbo18

    can i still get it? is it to late?

  • kimbo18

    can i still get it? is it to late?

  • go_for_gavin

    Stupid T-Moble! I went to the T-Mobile store to do the SD card upgrade for the G2 and I was there for about an hour and nothing. So I had to bring my phone back as it is. Does anyone know another way to get it or have any idea why it doesn’t work. 

  • james

    went to store in St.petersburg, FL ten minutes in and out no problem they had SD card got my phone updated painless process

  • Jgnhbn

    i have the worst luck with t-mobile in Homestead, FL. i went to a store and the so call store manager have no idea about the this Mytouch 4G update! seriously lousy t-mobile customer services. i’m never going back to t-mobile

  • MyTouch 4G Owner

    is there anyone who has received the updates via OTA for MyTouch 4G? I have been waiting for weeks. I am in California.
     :(

    I don’t want to go to the store for update.

    • guest

      Hi, I have 2 phones, I received for one of them, but not for the other. I called T-Mobilecustomer service and they told me to go to the store. I did go to 2 stores and they had no idea of what I was talking about.

  • Mr Riisita

    Just woke up ans guess what I found.. a lil message saying my T-Mobile g2 is ready for an update…. Boston MA

  • Anonymous

    It was a canned reply. But HTC has nothing to do with that. It’s strictly a T-Mobile decision.  

  • Crazcris3

    just got the update for the g2 >:D went to starbucks and just felt like checking for an update and what do you know, the update started downloading now I have 2.3.4 >:D (btw im in santa ana, ca)

  • guest

    I have been waiting for weeks! for the ota update for the mytouch 4g i dont want to go to the store

  • guest

    im in california btw about 20 min from LA

  • Arash

    2.3.4 SUCKS big time, disables the keyboard backlight, the proximity sensor and shortcuts. It also adds SPYING system for HTC now instead of forceclose/wait options Google intended you to have you are stuck with forceclose/tellHTC even if you turn off Tell HTC feature that comes on as default. Why would someone want to go to the store to update??

    • Anonymous

      my keyboard backlight and proximity sensor works just fine, thank you! Battery life has more than doubled (and with no need for Juicedefender).

  • Arash

    2.3.4 SUCKS big time, disables the keyboard backlight, the proximity sensor and shortcuts. It also adds SPYING system for HTC now instead of forceclose/wait options Google intended you to have you are stuck with forceclose/tellHTC even if you turn off Tell HTC feature that comes on as default. Why would someone want to go to the store to update??

  • Kal

    I checked my wifes phone and she hasn’t gotten the ota yet!!! What does OTA stand for?