AT&T To Add 5,000 Customer Service Jobs Upon Completion Of T-Mobile Deal

AT&T is taking the large step of making some significant promises regarding jobs pending the conclusion of the T-Mobile takeover talks with a pledge to create 5,000 wireless call center jobs in the US. AT&T is pledging to bring these jobs back home away from outsourced countries and bring the jobs back to the United States. AT&T says that these new 5,000 wireless call center jobs will be offer highly competitive wages and benefits.

“At a time when many Americans are struggling and our economy faces significant challenges, we’re pleased that the T-Mobile merger allows us to bring 5,000 jobs back to the United States and significantly increase our investment here,” said Randall Stephenson, AT&T Chairman and CEO. “This merger and today’s commitment are good for our employees, our customers and our country.”

AT&T has also pledged to invest $8 billion dollars in its U.S. infrastructure that will help lead to the creation of over approximately 96,000 jobs over time. AT&T hopes these numbers will carry weight with regulators who are concerned about AT&T’s promises to actually create jobs given the size and scope of their T-Mobile deal. AT&T has said that it does anticipate there will be some redundant workforce duplications and hopes to make reductions through natural attrition.

Furthermore, AT&T has stated that the merger would not result in any job losses for AT&T and T-Mobile wireless call center employees who are currently on the payroll when the FCC and DOJ approve the deal. AT&T did not say where the new 5,000 jobs would be located though they again clearly hope this pledge helps sway some regulators who might be concerned about job cuts at a time when the overall job market is not doing well.

Will this sway regulators? Customer service reps, does the AT&T pledge of all jobs in call centers being kept sway you?

ATT.com

 

 

 

Full Press Release:

AT&T to Bring 5,000 Call Center Jobs Back to U.S. Following T-Mobile Merger Closing

Commits Merger Will Not Result in Job Losses for Existing U.S. Wireless Call Center Employees of T-Mobile and AT&T

Largest Return of Jobs by Any U.S. Company Since 2008

Dallas, Texas, August 31, 2011

AT&T Inc. (NYSE: T) today committed that after closing its proposed merger with T-Mobile USA, it will bring back 5,000 wireless call center jobs to the United States that today are outsourced to other countries.

Today’s commitment results from AT&T developing detailed analysis focused specifically on identifying opportunities with the T-Mobile merger to bring good-paying wireless call center jobs back to the United States.

In addition to bringing jobs back, AT&T committed that the merger will not result in any job losses for U.S.-based wireless call center employees of T-Mobile USA or AT&T, who are on the payroll when the merger closes.

The 5,000 new wireless call center jobs at AT&T will offer among the nation’s most highly competitive wages and benefits. AT&T, which has not yet determined where in the U.S. the new jobs will be located, is the nation’s largest employer of full-time union employees and the only unionized major U.S. wireless carrier.

“At a time when many Americans are struggling and our economy faces significant challenges, we’re pleased that the T-Mobile merger allows us to bring 5,000 jobs back to the United States and significantly increase our investment here,” said Randall Stephenson, AT&T Chairman and CEO. “This merger and today’s commitment are good for our employees, our customers and our country.”

Today’s announcement represents the largest commitment by an individual American company to bring jobs back to the U.S. since the economic crisis began in 2008.

Also, AT&T has committed as part of the T-Mobile merger to increase its U.S. infrastructure investment by more than $8 billion. According to an analysis by the Economic Policy Institute that was commissioned by the Communications Workers of America, AT&T’s increased investment is estimated to produce up to approximately 96,000 new U.S. jobs.

AT&T said today’s jobs commitment does not change its previous guidance on the expected overall merger synergies.

Beyond the jobs created, AT&T’s acquisition of T-Mobile USA provides a fast, efficient and certain solution to the impending exhaustion of wireless spectrum in many markets, which limits both companies’ ability to meet the ongoing explosive customer demand for mobile broadband. The uniquely complementary nature of AT&T and T-Mobile’s network assets will allow the combined company to add wireless network capacity – the functional equivalent of new spectrum – sooner than any other alternative.

This additional wireless network capacity will enable AT&T to offer better service — fewer dropped and blocked calls, and faster data speeds. Plus, the economic scale, additional spectrum and other benefits resulting from the merger will enable AT&T to deliver high-speed 4G LTE mobile broadband service to 97 percent of the U.S. population, or 55 million more Americans than it would without the merger. Reaching 97 percent of the population with LTE will create a much more extensive and robust mobile broadband platform that will fuel growth and investment throughout the country.

The benefits of the AT&T and T-Mobile merger have been recognized by numerous elected officials throughout the country, including 27 governors, more than 100 mayors, 11 state attorneys general, 79 Democratic Members of the U.S. House of Representatives and more than 150 chambers of commerce from 40 states, as well as a dozen labor unions and dozens of high-tech companies, such as Facebook, Microsoft, Yahoo! and Oracle.

For more information on the AT&T and T-Mobile merger, including background information and factsheets, visit http://www.mobilizeeverything.com/.

About AT&T

AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries.  It also offers advanced TV services under the AT&T U-verse® and AT&T │DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/RSS. Or follow our news at @ATT.

Cautionary Language Concerning Forward-Looking Statements

Information set forth in this news release contains financial estimates and other forward-looking statements that are subject to risks and uncertainties, and actual results may differ materially. In addition to these factors, there are risks and uncertainties associated with the T-Mobile business, the pendency of the T-Mobile acquisition and the ability to realize the benefits of the integration of the T-Mobile business. A discussion of factors that may affect future results is contained in AT&T’s filings with the Securities and Exchange Commission. AT&T disclaims any obligation to update or revise statements contained in this news release based on new information or otherwise.

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  • J. Williams

    This is not a big gain.  TMo USA employees nearly 26k+ I thought.  So there is a big loss here…I am so tired of people with money being able to force their way through.  Oh well.  I gave it good thought, and decided on this. 

    1. Merger goes through, keeps TMo name…I leave.
    2. Merger goes through, ATT names appears…I leave.
    3. Merger does NOT go through, I stay.
    4. Oh yeah, merger goes though…I leave. Did I say that? lol

    • Mopar6464

      It’s not a merger , it’s an acquisition which means AT&T will be calling all the shots when it’s all over.
      You might as well plan on leaving now , one way or another T-Mobile USA is done.

      • Anonymous

        Gee thanx Mopar.

        • MagentaMadness

           That the only thing you’re going to say? lol…Hes a realist, it is what it is. Even after they sign the dotted line and the deal is done, it can take years before we(TMO employees) see any kind of major moves. In the meantime, I’ll be updating my resume and have a backup plan. I’m with the company since Omnipoint, if I have to look for another job eventually, sure it’ll suck but thats what has to be done. Theres no fighting it, plan for the worst and hope for the best.

        • Anonymous

          Mopar felt the need to point out the obvious and so I thanked him as nicely as I could.

        • MagentaMadness

           Well maybe it wasn’t so obvious for “J.Williams” as he/she is calling it a merger.

        • MagentaMadness

           Well maybe it wasn’t so obvious for “J.Williams” as he/she is calling it a merger.

        • Anonymous

          Call it what you want be we all already understand that AT&T will be taking over and doing whatever they want.  

        • Anonymous

          Call it what you want be we all already understand that AT&T will be taking over and doing whatever they want.  

        • Mopar6464

          Why thank you Pimp , i was just trying to calm down the crybabies who can’t stand up to the plate and eat the real food.
          If J.Williams was that unhappy with the AT&T-Mobile deal , then just leave already. It’s not going to change just because some customers want it to.
          It’s business and T-Mobile DT is the one who really crapped on it’s loyal USA customers.
          Blame them , they are the ones selling the USA market and AT&T has the real money to buy. Plain and simple.

        • J. Williams

          Just got off work.  And I’m reading this non sense you put up here about me not being happy.  You obviously don’t know me, so read back over some of my other post.  I could care less if it goes through, I was just making a statement.  YOU felt the need to post a comment about it not being a merger, when nearly 99% of the post on the net call it that.  So don’t assume, because you make an ‘ass’ out of YOU.  Got get some respect, then come post.  Now kick rocks back to where you were…

        • J. Williams

          Just got off work.  And I’m reading this non sense you put up here about me not being happy.  You obviously don’t know me, so read back over some of my other post.  I could care less if it goes through, I was just making a statement.  YOU felt the need to post a comment about it not being a merger, when nearly 99% of the post on the net call it that.  So don’t assume, because you make an ‘ass’ out of YOU.  Got get some respect, then come post.  Now kick rocks back to where you were…

        • Mopar6464

          Why thank you Pimp , i was just trying to calm down the crybabies who can’t stand up to the plate and eat the real food.
          If J.Williams was that unhappy with the AT&T-Mobile deal , then just leave already. It’s not going to change just because some customers want it to.
          It’s business and T-Mobile DT is the one who really crapped on it’s loyal USA customers.
          Blame them , they are the ones selling the USA market and AT&T has the real money to buy. Plain and simple.

        • Mopar6464

          Why thank you Pimp , i was just trying to calm down the crybabies who can’t stand up to the plate and eat the real food.
          If J.Williams was that unhappy with the AT&T-Mobile deal , then just leave already. It’s not going to change just because some customers want it to.
          It’s business and T-Mobile DT is the one who really crapped on it’s loyal USA customers.
          Blame them , they are the ones selling the USA market and AT&T has the real money to buy. Plain and simple.

        • Anonymous

          Years after the dotted line is signed? It’s already happening. all this talk about “natural” attrition? Yes I acknowledge that such a thing exists. I also acknowledge that cyclical or seasonal attrition exists as well. I can say that in some locations, the rate of attrition over the last year (yes, even before the formal announcement) seems to to be significantly higher, and over a longer duration then any other time since they have been T-Mobile.

        • Anonymous

          Years after the dotted line is signed? It’s already happening. all this talk about “natural” attrition? Yes I acknowledge that such a thing exists. I also acknowledge that cyclical or seasonal attrition exists as well. I can say that in some locations, the rate of attrition over the last year (yes, even before the formal announcement) seems to to be significantly higher, and over a longer duration then any other time since they have been T-Mobile.

        • MagentaMadness

           That the only thing you’re going to say? lol…Hes a realist, it is what it is. Even after they sign the dotted line and the deal is done, it can take years before we(TMO employees) see any kind of major moves. In the meantime, I’ll be updating my resume and have a backup plan. I’m with the company since Omnipoint, if I have to look for another job eventually, sure it’ll suck but thats what has to be done. Theres no fighting it, plan for the worst and hope for the best.

        • MagentaMadness

           That the only thing you’re going to say? lol…Hes a realist, it is what it is. Even after they sign the dotted line and the deal is done, it can take years before we(TMO employees) see any kind of major moves. In the meantime, I’ll be updating my resume and have a backup plan. I’m with the company since Omnipoint, if I have to look for another job eventually, sure it’ll suck but thats what has to be done. Theres no fighting it, plan for the worst and hope for the best.

    • IT Guy

      #1 is not going to happen. There’s been no talk of that whatsoever.

      #2 is the most likely scenario.

      #3 could happen, but T-Mobile is kaput, gone, done.

      #4 Yep.

  • Anonymous

    What about all the jobs at the dealer partner stores ? Some wonder if T-Mobile is trying to starve them out of business before the merger. They told us ” Business as usual” well it is far from it.
    The cutbacks to commissions will be our doom. We will be lucky to hold on to everything that we worked for all these years.

  • Anonymous

    What about all the jobs at the dealer partner stores ? Some wonder if T-Mobile is trying to starve them out of business before the merger. They told us ” Business as usual” well it is far from it.
    The cutbacks to commissions will be our doom. We will be lucky to hold on to everything that we worked for all these years.

  • Anonymous

    C’mon WTF is 5,000 jobs?  I would much rather hear that they are retaining the vast majority of T-Mobile employee’s.  

    • Mopar6464

      Their not going to say that because it’s an acquisition which means after the deal is approved , they can do what ever they want in regards to job descriptions and who will fill them.

      • Anonymous

        Gee thanx Mopar.

    • Spooln3

      Are you really that ignorant and lacking foresight? 5000 jobs that are currently outsourced to other countries. 5000 jobs that can go to 5000 AMERICAN citizens who are unemployed that could use one of those 5000 jobs. You may have a job, and it may good for you, but there are millions of people out there that don’t have a job, and this will give some of them that opportunity. What other company as of late has made such a promise to help the struggling american economy?

      Another fact: We don’t know yet who they will be retaining. If you know business or anything about it, you would know that it makes absolutely 0 (zero) sense to keep on duplicate business units. Why in the hell would any successful business keep two of everything when they merger or acquire a new partner? That’s dumb to even assume it would be something they would do. I will tell you that people will be given the opportunity to move to other jobs, where their skills may be needed, and that my or may not be part of the wireless division that is AT&T. 

      • Anonymous

        T-Mobile has some 38,000 total employee’s here in the US at offices and retail locations.  I would love to know how firing 5,000 people overseas and “bringing them here” will outweigh the 10-20 or whatever thousand jobs lost as a result of this deal.

        Sure its a fact that we don’t know who they will or will not be retaining but  like you said (and yes like I understand) it doesn’t make sense to have double employee’s and so jobs will be lost.   Not gained. 

        • MagentaMadness

          Another way to look at it is from AT&T’s side. The way I see it, this information is not really about TMO, but more of a way for AT&T to show the DOJ that “they’re gonna need more employees” in the call center dept. A way of showing the DOJ that they will be needing TMO employees to join their team(s). Its all business jargin on doing what they need to do to make this aquisition happen. 

        • Anonymous

          RIGHT!  Politicians always point out how good something is and omit the bad.  I don’t blame them for trying but come on the DOJ aint stupid.  As proven with the latest news!!  Done deal my @$$.

        • Anonymous

          RIGHT!  Politicians always point out how good something is and omit the bad.  I don’t blame them for trying but come on the DOJ aint stupid.  As proven with the latest news!!  Done deal my @$$.

        • MagentaMadness

          Now we’re hoping Google buys us. They bought up Motorola mobile so we’re thinkin(and hoping) thats an indication Google wants in the wireless market. That or another overseas vendor. Someone who already does have a presence in the US. This would almost guarantee all jobs(or very close to it) saved.

        • MagentaMadness

          Now we’re hoping Google buys us. They bought up Motorola mobile so we’re thinkin(and hoping) thats an indication Google wants in the wireless market. That or another overseas vendor. Someone who already does have a presence in the US. This would almost guarantee all jobs(or very close to it) saved.

        • MagentaMadness

           Edit: Someone who already DOESN’T have a presence.

        • MagentaMadness

           Edit: Someone who already DOESN’T have a presence.

        • MagentaMadness

          Now we’re hoping Google buys us. They bought up Motorola mobile so we’re thinkin(and hoping) thats an indication Google wants in the wireless market. That or another overseas vendor. Someone who already does have a presence in the US. This would almost guarantee all jobs(or very close to it) saved.

        • MagentaMadness

          Now we’re hoping Google buys us. They bought up Motorola mobile so we’re thinkin(and hoping) thats an indication Google wants in the wireless market. That or another overseas vendor. Someone who already does have a presence in the US. This would almost guarantee all jobs(or very close to it) saved.

        • MagentaMadness

          Scratch that…guess it didn’t work lmao.

        • MagentaMadness

          Scratch that…guess it didn’t work lmao.

        • MagentaMadness

          Scratch that…guess it didn’t work lmao.

      • Anonymous

        T-Mobile has some 38,000 total employee’s here in the US at offices and retail locations.  I would love to know how firing 5,000 people overseas and “bringing them here” will outweigh the 10-20 or whatever thousand jobs lost as a result of this deal.

        Sure its a fact that we don’t know who they will or will not be retaining but  like you said (and yes like I understand) it doesn’t make sense to have double employee’s and so jobs will be lost.   Not gained. 

      • Anonymous

        T-Mobile has some 38,000 total employee’s here in the US at offices and retail locations.  I would love to know how firing 5,000 people overseas and “bringing them here” will outweigh the 10-20 or whatever thousand jobs lost as a result of this deal.

        Sure its a fact that we don’t know who they will or will not be retaining but  like you said (and yes like I understand) it doesn’t make sense to have double employee’s and so jobs will be lost.   Not gained. 

      • Anonymous

        T-Mobile has some 38,000 total employee’s here in the US at offices and retail locations.  I would love to know how firing 5,000 people overseas and “bringing them here” will outweigh the 10-20 or whatever thousand jobs lost as a result of this deal.

        Sure its a fact that we don’t know who they will or will not be retaining but  like you said (and yes like I understand) it doesn’t make sense to have double employee’s and so jobs will be lost.   Not gained. 

  • formertmoemployee

    um…I think T-mobile employs more than 5,000 people currently.. so doesnt that mean jobs will be LOST in the acquisition?

    • MagentaMadness

       Over time, yes.

  • MIKEEEEE

    after they lay off 20,000 t-mo CSRs.

    • Spooln3

      Its stupid posts like this that spur false information all over the place. Nothing has been said as far as job losses go, so stop spreading false rumors.

    • Spooln3

      Its stupid posts like this that spur false information all over the place. Nothing has been said as far as job losses go, so stop spreading false rumors.

      • MIKEEEEE

        if you’ve ever been involved in a ‘merger’ you would be better equipped to determine the validity or stupidity or my comment.

        the reason i’m ‘retired’ right now is because of a ‘merger’ instead of recently retired.

        i lost my job 3 years ago with 23 years under my belt and had to retire earlier than i had planned.

        so don’t take cheap immature shots unless you base them on facts, mine are.

        i might seem arrogant but, my opinions are based on first personal experiences.

  • Tuliom Mesa

    So out of 26k their only bringing back 5k? Way to fail

    • MagentaMadness

       Why is it a fail? You don’t really expect AT&T or any company who was to buy TMO who already have the same departments to keep EVERYONE did you?

      • Anonymous

        Get off your high horse.  Some of us would like to see more than 20% of TMO employee’s to keep their job.  

        If you think WE THINK that AT&T is actually going to keep most of TMO’s employee’s or that AT&T is somehow obligated to retain them then you are just crazy.  We get it.

      • Anonymous

        Get off your high horse.  Some of us would like to see more than 20% of TMO employee’s to keep their job.  

        If you think WE THINK that AT&T is actually going to keep most of TMO’s employee’s or that AT&T is somehow obligated to retain them then you are just crazy.  We get it.

        • MagentaMadness

          I’m to short to get on a high horse. Some all over this site are refusing to see the big picture and blurt out crazy talk.

      • Jcj1

        well if a company buys a company that has top notch customer service and proceeds to not use them for far less quality customer service reps does not make  good business sense. 

    • MagentaMadness

       Why is it a fail? You don’t really expect AT&T or any company who was to buy TMO who already have the same departments to keep EVERYONE did you?

  • Anonymous

    This is F****d up because its still technically up in the air.  AT&T needs to put out information like how long will it take before 20K people start losing their jobs in droves.  Day one? Day 365?  Give people a chance to seamlessly transition to a new job.

    • Mopar6464

      So do you think if Sprint or Anyone else who Could step up to the plate would do that also ?
      Yea right.
      When it’s a acquisition , it does’nt matter what other people think .
      It only matters to the buyer because it will then belong to them once it’s a done deal.
      Get real man , why would AT&T really care what others outside of their company really think.
      Real businesses do this everyday all over the world,not just AT&T.
      Verizon has done the same in the past , don’t forget to start dogging them.

    • Mopar6464

      So do you think if Sprint or Anyone else who Could step up to the plate would do that also ?
      Yea right.
      When it’s a acquisition , it does’nt matter what other people think .
      It only matters to the buyer because it will then belong to them once it’s a done deal.
      Get real man , why would AT&T really care what others outside of their company really think.
      Real businesses do this everyday all over the world,not just AT&T.
      Verizon has done the same in the past , don’t forget to start dogging them.

    • Mopar6464

      So do you think if Sprint or Anyone else who Could step up to the plate would do that also ?
      Yea right.
      When it’s a acquisition , it does’nt matter what other people think .
      It only matters to the buyer because it will then belong to them once it’s a done deal.
      Get real man , why would AT&T really care what others outside of their company really think.
      Real businesses do this everyday all over the world,not just AT&T.
      Verizon has done the same in the past , don’t forget to start dogging them.

    • Chatter

      I like your fighting spirit pimp. We know ATT will be incharge but i like your ‘tude.

      • Anonymous

        Thx!  My ‘tude is fueled by the 5 businesses that I watched get built and open during the summer in my small town including an Authorized T-Mobile store.  I’m proud to see that progress and hearing a 20% job retention doesn’t sit right with me.  

        Its not even about who I make my payments out to next year.

    • MagentaMadness

       From what we’re being told, we should know in about 8 weeks what AT&T’s plans are as far as what entities of TMO are being kept, sold off, dissolved.

      • Anonymous

        Thx.  Thats the kind of info I’m talkin about and that much time in advance would be fair enough.  Explain that to @a571d64b0b00eb7b2095dd2884d526dc:disqus 

        • MagentaMadness

          Yea, its all part of the process. The gov’t won’t allow AT&T to keep the whole pie. So they have to go through market by market and lay out what their plans are. In some instances, AT&T will even sell off their own side to keep the TMO piece. It’s a lot to get into, but your manager should be able to explain it to you. (you seem to be an employee being how passionate you are towards this topic.) 

        • Anonymous

          Actually I’m not.  I’ve just become fond of TMO after the merger announcement.   

        • Anonymous

          Actually I’m not.  I’ve just become fond of TMO after the merger announcement.   

        • MagentaMadness

          Yea, its all part of the process. The gov’t won’t allow AT&T to keep the whole pie. So they have to go through market by market and lay out what their plans are. In some instances, AT&T will even sell off their own side to keep the TMO piece. It’s a lot to get into, but your manager should be able to explain it to you. (you seem to be an employee being how passionate you are towards this topic.) 

        • Mopar6464

          So if what MagentaMadness is saying is true that in 8 weeks AT&T’s plans will be revealed to TMO management , what’s got you panties in such a twist ?
          That’s still plenty of time before this acquisition will ever be completed which will be at about 6 months from now.
          That would be plenty of time for any T-Mobile employee to figure out where they want their future to be.

        • Mopar6464

          So if what MagentaMadness is saying is true that in 8 weeks AT&T’s plans will be revealed to TMO management , what’s got you panties in such a twist ?
          That’s still plenty of time before this acquisition will ever be completed which will be at about 6 months from now.
          That would be plenty of time for any T-Mobile employee to figure out where they want their future to be.

        • Mopar6464

          So if what MagentaMadness is saying is true that in 8 weeks AT&T’s plans will be revealed to TMO management , what’s got you panties in such a twist ?
          That’s still plenty of time before this acquisition will ever be completed which will be at about 6 months from now.
          That would be plenty of time for any T-Mobile employee to figure out where they want their future to be.

        • Anonymous

          OMG dude I said that ATT should give that kind of info and you replied “So do you think if Sprint or Anyone else who Could step up to the plate would do that also ?
          Yea right.”

          Now that  @6c339f2f7c7d8f9ba56932ad21b8a4a2:disqus  kindly provided reasonable info on that matter your attacking me and going along with what I originally said.

          Plus I’ve already explained why my panties are in such a twist.  Specifically.

        • Anonymous

          OMG dude I said that ATT should give that kind of info and you replied “So do you think if Sprint or Anyone else who Could step up to the plate would do that also ?
          Yea right.”

          Now that  @6c339f2f7c7d8f9ba56932ad21b8a4a2:disqus  kindly provided reasonable info on that matter your attacking me and going along with what I originally said.

          Plus I’ve already explained why my panties are in such a twist.  Specifically.

        • Mopar6464

          So if what MagentaMadness is saying is true that in 8 weeks AT&T’s plans will be revealed to TMO management , what’s got you panties in such a twist ?
          That’s still plenty of time before this acquisition will ever be completed which will be at about 6 months from now.
          That would be plenty of time for any T-Mobile employee to figure out where they want their future to be.

        • Mopar6464

          So if what MagentaMadness is saying is true that in 8 weeks AT&T’s plans will be revealed to TMO management , what’s got you panties in such a twist ?
          That’s still plenty of time before this acquisition will ever be completed which will be at about 6 months from now.
          That would be plenty of time for any T-Mobile employee to figure out where they want their future to be.

  • Anonymous

    This is F****d up because its still technically up in the air.  AT&T needs to put out information like how long will it take before 20K people start losing their jobs in droves.  Day one? Day 365?  Give people a chance to seamlessly transition to a new job.

  • Aaron Blain

    So they are only willing to invest 8 billion dollars if they get TMO…..sounds like the rider dangling the carrot front of the and ass…..only USA is the ass…..

    • MagentaMadness

      For LTE rollout. 

  • terry

    Unfortunately, natural attrition includes jobs lost due to the closure and/or relocation of a call center.

    • Spooln3

      These types of things would have happened anyway, regardless of the merger.

    • Spooln3

      These types of things would have happened anyway, regardless of the merger.

  • Kyjeepbear

    So this is going to be 5k AT&T jobs created… which means the rest of the 10′s of thousands of T-Mobile Call Center jobs are going away??

    • Spooln3

      Really? lol the ignorance is rampant on the intrawebz today. No where in that article does it say they are killing jobs, specifically in the call center. As it reads, I’m pretty sure it states that anyone in a call center at the time of the merger will NOT be in a position to lose their jobs. Reading 101 people. 

      “..In addition to bringing jobs back, AT&T committed that the merger will not result in any job losses for U.S.-based wireless call center employees of T-Mobile USA or AT&T, who are on the payroll when the merger closes.”

      • Jamac600

        The piece that you are not reading is “those who employed at the time of the merger.” It says nothing about T-Mobile stopping its practice of firing people for not meeting its increasing and unrealistic metrics every month. Just because you wont get fired after the merger does not mean you will not get fired before it. They continue to say that any job losses will come via “natural attrition.” What they are not saying is that their version of natural attrition is to fire as many people as they can before the merger so that ATT can then say that there was little to no job losses due to the merger. We as T-Mobile employees bust our ass every day trying to fight for our jobs and find a solution to the, helping our customers and meeting metrics, conundrum. T-Mobile provides little to no training right now so the deck is stacked against us.

        • MagentaMadness

          TMO has never had layoffs, at this time, theres no reason to fire people between now and lets say March/April unless it is warranted on an individual basis. We were all given our retention bonus/severance packages as well.

        • Greyfoxxero

          Whats the difference between layoffs and mass firings? They both have the same effect accept one can be spun.

      • Jamac600

        The piece that you are not reading is “those who employed at the time of the merger.” It says nothing about T-Mobile stopping its practice of firing people for not meeting its increasing and unrealistic metrics every month. Just because you wont get fired after the merger does not mean you will not get fired before it. They continue to say that any job losses will come via “natural attrition.” What they are not saying is that their version of natural attrition is to fire as many people as they can before the merger so that ATT can then say that there was little to no job losses due to the merger. We as T-Mobile employees bust our ass every day trying to fight for our jobs and find a solution to the, helping our customers and meeting metrics, conundrum. T-Mobile provides little to no training right now so the deck is stacked against us.

    • Spooln3

      Really? lol the ignorance is rampant on the intrawebz today. No where in that article does it say they are killing jobs, specifically in the call center. As it reads, I’m pretty sure it states that anyone in a call center at the time of the merger will NOT be in a position to lose their jobs. Reading 101 people. 

      “..In addition to bringing jobs back, AT&T committed that the merger will not result in any job losses for U.S.-based wireless call center employees of T-Mobile USA or AT&T, who are on the payroll when the merger closes.”

  • Enoel69

    Talking abt seeing the big picture…the only picture to be seen is higher rate plans in a yr or two, milking customers for every byte of data used, text sent and shrinking voice mins, lots of Tmo employees with pink slips, lots of snake oil sales pitches, reduced competition and GSM choice options, mediocre LTE speeds as seen on some recent test, loss of a viable carrier providing great value plans to more than 32 million budget conscious customers and the list goes on and on. Tmobiles HSPA+ 42Mbps already provide speeds that are more than some of the LTE speeds i am seeing right now. I think it is time to lift the dark cloud hanging over Tmo so they can move. The US cellphone landscape will be better served with the four major carriers (Verizon, Att, Tmo and Sprint) providing robust competition of rate plans and choice of devices.

  • Commander_Fury

    Yeah they will bring back 5000 jobs but will kill ten of thousands . Fuzzy math in hopes of buying off our corrupt government .

  • Wilma Flintstone

    Tmobile needs Gary Martin & Hayes. *DONNGGG* AT&T would Settle this one.

  • stephen

    Talk in terms of NET JOBS.   As an example of math, 5k created but 15k lost is destruction of 10k jobs.

  • Anonymous

    the serpent will tell you any lie to get you to eat the apple.

  • Anonymous

    the serpent will tell you any lie to get you to eat the apple.

  • Anonymous

    the serpent will tell you any lie to get you to eat the apple.

  • Anonymous

    the serpent will tell you any lie to get you to eat the apple.

  • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

    wow thanks thats 5000 customer service for Call Centers in the Philippines

  • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

    wow thanks thats 5000 customer service for Call Centers in the Philippines

  • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

    wow thanks thats 5000 customer service for Call Centers in the Philippines

  • http://www.facebook.com/RashadRose Rashad Rosé

    After cutting 15,000 T-Mobile positions of course…

  • http://www.facebook.com/RashadRose Rashad Rosé

    After cutting 15,000 T-Mobile positions of course…

  • http://www.facebook.com/RashadRose Rashad Rosé

    After cutting 15,000 T-Mobile positions of course…

  • http://www.facebook.com/RashadRose Rashad Rosé

    After cutting 15,000 T-Mobile positions of course…

  • NBIQ

    Please don’t believe the promises about jobs cuts or job creation.

    When Bank of America (nee Nations Bank) acquired Bank Boston they promised to not lay off people… they did make major reductions soon after their nuptials, sparking regional political inquiry. Can’t trust what the AT&T PR department is spinning, I hope you don’t either.

  • NBIQ

    Please don’t believe the promises about jobs cuts or job creation.

    When Bank of America (nee Nations Bank) acquired Bank Boston they promised to not lay off people… they did make major reductions soon after their nuptials, sparking regional political inquiry. Can’t trust what the AT&T PR department is spinning, I hope you don’t either.

  • http://twitter.com/oopsieee Excuse Me

    Out of 189,950 total employees.. hmm.. a bit more than 2% of their total workforce in the US.  Not much motivation.

  • http://twitter.com/oopsieee Excuse Me

    Out of 189,950 total employees.. hmm.. a bit more than 2% of their total workforce in the US.  Not much motivation.

  • Corinne Civish

    This is a LIE!  Over all more jobs would be lost, see http://www.dslreports.com/shownews/Leaked-ATT-Letter-Demolishes-Case-For-TMobile-Merger-115652.  And what jobs would be created would be low wage call center jobs.  Then over time service would become more expensive because competition would be reduced (especially in th GSM market).  A&T’s corporate model is shameful and their customer service has been, is now and likely to always be terrible, because of their corporate attitude toward people.

    • LickMyAzzTmobile

      ur right !   but the way they got around it was by saying theyd fire tmobiles outsourcers and  give that work to usa workers.. thats all ..

  • ItsMichaelNotMike

    This is pathetic, hilarious and disingenuous. I won’t go into detail since there’s other things going on, but these are empty statements that AT&T knows when push comes to shove are wholly unenforceable.

    Moreover:

    - How many employees does AT&T and T-Mobile have combined, maybe 170,000?  So talking about 5,000 jobs is nothing.

    – If AT&T is so patriotic, why were the jobs shipped overseas in the first place?

    – AT&T says there won’t be any job losses
    for AT&T and T-Mobile wireless call center employees who are
    currently on the payroll when the FCC and DOJ approve the deal. This begs the question:

    A. Is there a contractual term in the Purchase/Sale Agreement between AT&T and T-Mobile, that by ____date T-Mobile will have reduced its employment rolls?

    B. Is this why T-Mobile is “thinning the herd,” as the saying goes?

    C. What is the definition of “currently on the payroll” and how long does that mean AT&T is obligated to keep those employees post deal approval?

    – Does the instant lawsuit by the DOJ (especially since the DOJ is asking for attorneys’ fees and costs of prosecution) now mean that AT&T can take back this supposed commitment, insignificant as it is?

    – Has AT&T revealed anywhere whatsoever how many of T-Mobile’s approximately 42,000 employees it (AT&T) expects to be terminated or no longer on the payroll by the time the deal is approved? I venture to guess when approval is certain AT&T expects that by that time T-Mobile has to have thinned the ranks down to 10,000 employees or less.

    I know this is a draconian way to look at things (that companies could operate in such a strict, harsh and cavalier manner), but AT&T absolutely does NOT want T-Mobile’s overhead if it assumes ownership of T-Mobile.  The largest liability and drain on profits is employee wages and executive pay. 

    The executives and management are easy to deal with inasmuch as they serve at the pleasure of the owners. So vice presidents, directors and senior managers have been given their walking papers (or know that the papers are coming). With the line employees, however, AT&T and T-Mobile can’t come across as Draco clones, to regulators and politicians (and eventually to the consuming public).

    I suspect there’s a handshake, back room deal that requires T-Mobile to jettison a major part of the T-Mobile workforce before this deal is finalized. I would love to know the terms of that handshake agreement between the parties. (Why only a handshake deal?  It’s simple, Wikileak type leaks make AT&T and T-Mobile decision makers nervous. AT&T/T-Mobile cannot afford to have these “fire everyone” obligations come to light.)

    Note: The DOJ lawsuit may require the defendants to submit the contract they executed and reveal any handshake terms. Of course, AT&T and T-Mobile have the best attorneys money can buy, so when drafting the Purchase/Sale Agreement and making the backroom deal, their street smart counsel would have told their clients to govern their conduct with antitrust litigation anticipated.

  • LickMyAzzTmobile

    YA, its the jobs that cheap ass tmobile  has outsourced now !    att was gonna fire the outsourcers   tmobile is currently using …. thats all .. spin it any way u like .. that was gonna happen anyway

    • Jcj1

      T-Mobile has very few things outsourced, ATT however has a lot more. 

    • Jcj1

      T-Mobile has very few things outsourced, ATT however has a lot more. 

  • Anonymous

    What a company, American company. Instead of bring jobs back home their using it as a bar-ginning chip. WHAT THE F**k.

  • Sarah8

    Amaziing , i cant believe this!! me and my sister just got two i-pads for $42.77 each and a $50 amazon card for $9. the stores want to keep this a secret and they dont tell you. go here,  www bidsbug com

  • ConspiracyTheory

    Let me tell you the real story!  Tmobile has gotten real shady and EVIL!  The firing sprees have gotten out of control!  They are on the rampage firing tenured reps and supervisors for the smallest things that would normally result in a verbal warning, some ppl have been fired for things that arent even an issue!  we all know the real reasons here is to either avoid paying severence to tenured employees or to deflate the operational costs by eliminating people!  This is not where the evil stops though, it gets worse!   T-Mobile fights all unemployment benefits!  Leaving people in a bad economy HOMELESS!  yes HOMELESS!     Do not be surprised when you start reading about thousands of lawsuits against t-mobile for their unconscionable acts of wrongful termination!  The numbers will speak VOLUMES!

  • Anonymous

    DOJ should be able to sum up this case with these simple questions:

    1.)  Why would it take a merger to bring back the 5,000 outsourced jobs? 

    “AT&T bragged to its investors in March that the merger would save tens of billions of dollars in the first four years by eliminating redundant customer-service jobs, closing duplicative retail stores and reducing other costs. About half of T-Mobile’s 40,000 employees could lose their jobs in a merger.”

    2.)  If so concerned about the American economy, why is AT&T still laying off american jobs to be outsourced in Costa Rica?

    3.)  Why not spend $3.5 billon to expand their LTE coverage to 97% of americans…instead of spending $39 billion to complete the same objective?

    To sum it up, AT&T is like a small child doing and saying anything to get their way.  Once they get their way it will be back to the normal/shady operations as always.  Their primary goal to to eliminate the competion by buying them and they are slowly making this happen…1 by 1.

  • Anonymous

    Great Move AT&T,
    We are hiring 5000 people…
    to handle the work that was once done by 40K people

    Thanks DOJ!

  • Anonymous

    Great Move AT&T,
    We are hiring 5000 people…
    to handle the work that was once done by 40K people

    Thanks DOJ!

  • Anonymous

    Great Move AT&T,
    We are hiring 5000 people…
    to handle the work that was once done by 40K people

    Thanks DOJ!

  • Anonymous

    wow” I just got a $829.99 iPad2 for only $103.37 and my mom got a $1499.99 HDTV for only $251.92, they are both coming with USPS tomorrow. I would be an idiot to ever pay full retail prices at places like Walmart or Bestbuy. I sold a 37″ HDTV to my boss for $600 that I only paid $78.24 for.
    I use EgoWîn.com

  • Anonymous

    wow” I just got a $829.99 iPad2 for only $103.37 and my mom got a $1499.99 HDTV for only $251.92, they are both coming with USPS tomorrow. I would be an idiot to ever pay full retail prices at places like Walmart or Bestbuy. I sold a 37″ HDTV to my boss for $600 that I only paid $78.24 for.
    I use EgoWîn.com

  • http://www.facebook.com/profile.php?id=1350219741 Derrick Ford

    They are counting 5000 Tmo employees!!! We all know that their are more than 5000 present Tmo employees.  So, what does that tell you

    Liars!!!!

  • http://www.facebook.com/profile.php?id=1350219741 Derrick Ford

    They are counting 5000 Tmo employees!!! We all know that their are more than 5000 present Tmo employees.  So, what does that tell you

    Liars!!!!

  • Eric

    So basically the will be hiring 5000 call center jobs and possibly firing all the Tmobile employees if I can take a wild guess?