T-Mobile’s FlexPay Service No Longer Available, Now Grandfathered In

Tis a sad sad day in the world of T-Mobile as we say a fond farewell to Flexpay which will no longer be sold effective July 24th, today. While we can’t say we are surprised given that T-Mobile hasn’t really use of the Flexpay offering in some time, we bid it adieu. Customers already on Flexpay are now Grandfathered in and can remain on their current offering. Flexpay customers looking to change plans may migrate over to any Postpaid plan or a Monthly 4G Prepaid service. In other words, Flexpay customers who want to change plans or add a line of service have to move off of Flexpay.

So long Flexpay, we shall remember you fondly.

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  • Magenta Magic

    Hardly fondly, but it was a great offering.

  • Anonymous

    this has been gone for a while actually, since like march.  They still offered it online, but not in retail stores.  Im kinda glad its gone because people were abusing the system with it, and it creates a lot of headaches for customers and RSA when trying to change things on flexpay plans.

  • Anonymous

    this has been gone for a while actually, since like march.  They still offered it online, but not in retail stores.  Im kinda glad its gone because people were abusing the system with it, and it creates a lot of headaches for customers and RSA when trying to change things on flexpay plans.

  • http://www.facebook.com/mariamswan Maria Aguilar

    i’m on a flex pay… like it but don’t like the idea going to at&t.

  • http://twitter.com/archangel52005 Mike Box

    For the purpose it served it was decent, but no crying over it. Personally I like a few other here are glad to see it gone.

  • Anonymous

    Customer service reps are surely thrilled to see it going away.

  • Dewey Cox

    Flex Pay was a desperate attempt to get more subs. We were swimming in the “Cricket Pool”. T-Mobile tried to be all to everyone…Big like Verizon and AT&T,yet still go after the Metro and Cricket customer. It did bring in more subs, but also made our churn go up. We hated making changes to a FlexPay plan.  These were deposit customers, and T-Mobile was the easiest carrier to get line approval from. They generally were suspended and wanted to do the minimum to keep using their phone. Total pain the ass.
     When you sleep with anyone who will have you, you wake up with a STD.. 

  • Mastrorj

    as a rep i hated selling this thing bc people didnt understand it- i could tell them everyway possible – i think the worse was when people didnt remember they were on flex pay and would throw a fit when they couldnt get a free or cheap upgrade

  • TmoRepInAl

    Fond farewell my ass. Good riddance is more like it. Flexpay was the biggest pain in the ass.

    • android00

      Can you say missing payment? Lol. No more tempadj

  • Customer

    boo hoo, soob…I shall miss you in my future plan  :(   though I am still grandfathered in, together with myfav …. It was a great option for end customers

  • Mrobryant

    Good riddance

  • Mrobryant

    Good riddance

  • http://twitter.com/ssimpson205 Stephen Simpson

    Judging from the snotty employee attitude I see here towards Flexpay customers, I’m not going to have ANY sympathy for you jerks when AT&T fires your sorry, redundant asses.

    • Thisyoung1

      Well employees are the one that have to deal with all the issues from flexpay… Easy for the customer to just sit there while the rep has to do all the work then for the customer to say .” No thanks I don’t want to pay 2 months advance” and btw that’s rude to wish someone lost their job. Shame on you

      • http://twitter.com/ssimpson205 Stephen Simpson

        No, it’s the snotty employees who should be ashamed for looking down at low income/poor credit customers. This disgusting, possibly even racist attitude has been pervasive among T-Mo employees in regard to FlexPay customers for years. Go check out the employee subforum at Howard Forums if you don’t believe me!

        Actually, all you have to do is scroll down to Dewey Cox’s comment on this page to see how he compares doing business with FlexPay cutomers to catching an STD!

        • Rayen321

          Let me help you with your great points.  This system was a horrible idea for all involved and was flawed from the beginning. The rep might have been “snotty” because of the issues the rep had to deal with to fix the simplest of issues. As for looking down on low income people, just because you are low income does not mean you are flexpay, that is your racist attitude showing. Also if you credit is back you go on Flexpay that is not the companies fault or the fault of the rep that you yell at for a half hour because you think your bill is to high. Lastly for your jobs comment, I hope you know karma comes around for people that send evil into the world. Peace be with you. 

        • Dwafnewoifn

          Sorry you’ve had a bad experience with T-mobile employees being rude to you for having FlexPay. As an employee I will say that it’s the most difficult plan to work with, still no reason to be rude. And T-mobile doesn’t compensate as well for it with people who have commission. Nothing’s perfect and FlexPay was one of those good ideas that just didn’t profit for the company.

      • http://twitter.com/ssimpson205 Stephen Simpson

        No, it’s the snotty employees who should be ashamed for looking down at low income/poor credit customers. This disgusting, possibly even racist attitude has been pervasive among T-Mo employees in regard to FlexPay customers for years. Go check out the employee subforum at Howard Forums if you don’t believe me!

        Actually, all you have to do is scroll down to Dewey Cox’s comment on this page to see how he compares doing business with FlexPay cutomers to catching an STD!

  • Rcs23

    Too bad it is gone, it was a great offering that was totally misunderstood by end users,and never pushed by the store reps or customer service (probably didn’t pay as much commission as postpaid). The only way to get the service was to ask about it specifically – and with no advertising, how many customers did that?  Where else could you get almost all of the benefits of a postpaid plan for $20 less per month and have your choice of the same devices that were being sold to postpaid customers? (OK, so I had to pay full price for a new phone, but at a savings of $240/year on the plan itself it was fine by me – with the choice of the best devices).  As to the Customer Service, let’s hope that T-Mobile LOSES the overseas call center they used for these plans. The reps were rude, uneducated, clueless about the service, and pretended to be tech support reps when you had a problem…. just with no access to the tools and training to make them know what they were doing. The only way to get decent support was to force your way into the US based call centers.  Who knows, maybe with the rapid growth of services like MetroPCS, Boost, Virgin, and Simple – a top tier carrier will ultimately offer a contract free plan that offers the full range of devices and services available on postpaid. The fact is that customers in the US are trapped by the carriers into 2-year contracts and antiquated attitudes. Maybe one day we will catch up with the rest of the world.

    • mrpoop

      It sounds like you totally misunderstand what flexpay was…. you are talking about even more plus. you could have flexpay with even more plus or even more………… and flex pay was EXACTLY THE SAME PRICE as the standard plans (emp or em) except you pay a control charge of $5 and if you get your service suspended, you pay $20 to restore it….  

      The difference was, if you have bad credit you go on flex pay.

      • Rush8220

        I agree with most of your statement the with flex you get the same services that you you get with post paid service but if your bill isn’t paid you can still treat it like pre pay an buy mins I’ve not been charged extra anything so I don’t know where you got that info as a matter of fact as the month go by the bill gets less you just pay what is left for the month flex is an was a sweet plan. Its to bad they didn’t market it better.

        • Something for Nothing

          I think I have a glitch on my Flexpay account. I am supposed to pay $73 a month for 1000 min/text and unlimited web. But I hardly ever have the extra cash to pay for my cell bill and I don’t TALK on my phone a whole lot. But I notice that even if I do not have enough $$ in my Flexpay account to send a text or make a call I have unlimited internet. And I use my google voice number for texting which works through my email anyways. So I generally only pay $10 a month for my phone service and continue to use the internet for texting and even streaming videos and live music. Maybe it’s just me . . . .

        • Anonymous

          I have a glitch too… I’ve been able to use the Blackberry service abroad, and unlimited for the last 2 years or so… I use it down in Mexico all time and have never had to pay extra… I only pay $19.99 a month for BIS

    • mrpoop

      It sounds like you totally misunderstand what flexpay was…. you are talking about even more plus. you could have flexpay with even more plus or even more………… and flex pay was EXACTLY THE SAME PRICE as the standard plans (emp or em) except you pay a control charge of $5 and if you get your service suspended, you pay $20 to restore it….  

      The difference was, if you have bad credit you go on flex pay.

  • Rcs23

    Too bad it is gone, it was a great offering that was totally misunderstood by end users,and never pushed by the store reps or customer service (probably didn’t pay as much commission as postpaid). The only way to get the service was to ask about it specifically – and with no advertising, how many customers did that?  Where else could you get almost all of the benefits of a postpaid plan for $20 less per month and have your choice of the same devices that were being sold to postpaid customers? (OK, so I had to pay full price for a new phone, but at a savings of $240/year on the plan itself it was fine by me – with the choice of the best devices).  As to the Customer Service, let’s hope that T-Mobile LOSES the overseas call center they used for these plans. The reps were rude, uneducated, clueless about the service, and pretended to be tech support reps when you had a problem…. just with no access to the tools and training to make them know what they were doing. The only way to get decent support was to force your way into the US based call centers.  Who knows, maybe with the rapid growth of services like MetroPCS, Boost, Virgin, and Simple – a top tier carrier will ultimately offer a contract free plan that offers the full range of devices and services available on postpaid. The fact is that customers in the US are trapped by the carriers into 2-year contracts and antiquated attitudes. Maybe one day we will catch up with the rest of the world.

  • Rush8220

    I have flex pay an love it, unlimited everything for 94 bucks a month I use an HTC HD 2 an have used three blackberrys an T-Mobile shadow. Try using those phones with at&t prepaid an see far you get. I have a friend that uses a wp 7 an pays almost 100 extra in data every month, outrageous.

    • Prod1702

      you do know that right now you can get unlimited talk, text and 2gb of web for 79.99. This is lower then what you are paying after tax. Flex is nothing but a problem for the RSA’s in the stores. I hate it when a flex pay comes in and wants to change something. it would be an hour phone call no matter what. You also don’t even talk to someone that speaks English. 

      • Rush8220

        79.99 is my actual bill before tax an what fees there charging an why would I want to change my plan its unlimited everything I just pay bill every month no problems for me I get my moneys worth I buy my phone either from Craig’s list or through privite sale so problem there. Going down to 2 gigs is not enough for me my phone would eat that up in a week.

  • http://twitter.com/WillieFDiazSF William Diaz ?

    I hope everyone realizes that their forced migration of either paying a deposit (or not) and requiring people to move to PostPaid or 4G plans that do not compare to their existing plan offering is a straight up breach of contract and materially adverse change to existing contracts.

    • CRT24

      What the hell are you talking about? Companies change their current offerings all of the time and T-Mobile is not forcing anyone to do anything…..you are presented with options including staying on your current plan and you make a decision to stay where you are, choose another plan, or choose another carrier if you don’t like your options.

    • LC

      You would only have to change if you no longer wanted to be on FlexPay, or if you were looking to add a line.

      I don’t see any forcing to change there if your situation stays the same.

  • iPhone Serial Killer

    i work for tmobile and flexpay has been removed since april 24th. flexpay sux ^_^

  • Respawn

    I used to be on FlexPay. Damn student loans and economy causing the job loss that prevented me from paying it. But when I was able to transfer to Postpaid, it ended up screwing everything up. I could not make changes online because it said I was not the “Primary Account holder” and I was the only damn person on the account to begin with!

    That and even after I transferred to Postpaid, I was still waiting on hold for 40 minutes to an hour, and I had to call 8 times and the online problem was still not fixed so I switched companies. I love T-Mobile but I can’t be with a company that won’t let me do things online and kept me on hold for that long.

    I say to the FlexPay … Good riddance. I would have rather paid a deposit.

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  • Final Straw

    Well T-Mobile just lost my business today for their money-grubbing nonsense.  I have been on the Flex Pay plan for the past 20 months, and never had any problems.  I wanted to upgrade from 500 minutes per month to unlimited, and was told I would have to move to the Monthly 4G plan.  When I tried to do that, they said I couldn’t do that until two billing cycles from now, since they had already taken payment for next month from my bank account on the Flex Pay plan.

    I had HORRIBLE service in the local T-Mobile store.  Waited almost an hour to talk to someone.  Evidently, many customers came in after me during that hour I was waiting, and got served before me.  When my supposed turn finally came up, there was literally no one else waiting in the store for service.  So I guess if you come into a T-Mobile store, and are interested in a monthly paid plan, instead of a contract — you are likely going to have to wait until everyone else is served, before your “turn” comes up.  Since “contract” plans pay a higher commission, those customers will be waited on first.

    Anyway, after all of that waiting, I was told that I would have to throw away everything I had spent, not only for the current service month, but for the next month that won’t even start until the middle of next week, if I wanted to change my service plan.  The customer service rep was rude to me, so I left the store.

    I then called T-Mobile customer service when I got home and wasted nearly two hours talking on the telephone to people, without accomplishing anything.

    So I am definitely going to cancel any future payments to T-Mobile, and dispute the money already taken out for next month with my bank.  Hopefully, my bank will reverse the payment.

    And then I will simply get an unlimited service prepaid plan from one of T-Mobile cheaper competitors.

    Shame on you T-Mobile, for so callously making an existing customer drop your service.  And for the lazy greedy slackers who work in T-Mobile customer service — HOPE YOU LOSE YOUR JOBS IN THE MERGER!

  • Being Bullied By The Man

    Someone help me out here. I thought I was GRANDFATHERED in, but some rep just called me explaining if I did not choose to transfer to a post paid account I would be cancelled, simple as that. Has anyone else had this experience???

    • Cinihughes88

      I just keep getting text messages telling me I can upgrade my plan. I wish they would call me saying they’re going to cancel my account. :-)

    • Cinihughes88

      I just keep getting text messages telling me I can upgrade my plan. I wish they would call me saying they’re going to cancel my account. :-)

    • Rmorenojohns

      Yeah, just a scare tactic. Long as you pay your bill as usual, and are not trying to switch plans. THEY CAN NOT MAKE YOU and THEY CAN NOT FORCE YOU. I got the same calls and the same text messages. I called a few trusted reps who assured me, it is a scare tactic. I have 500 min, untld night and weekend and tmoble to tmobile, untld text and unltd 4G internet. 59.95 mo. I’M nOT MOVING! What for? There is absolutely nothing comprapable. There IS NO SUCH THING AS UNLIMITED 4G!, not with the new plans, one you use up so much data, it drops down to regular slower speed internet, which takes my sister in law only 3 days to doon the new so called unlimited internet plans, and then the other 27 days of her plan, sure she has unlimited internet, but its not 4G! Screw that! Don’t fall for it. You are grandfathered in. Just don’t ever be late or miss paying.

    • Rmorenojohns

      Yeah, just a scare tactic. Long as you pay your bill as usual, and are not trying to switch plans. THEY CAN NOT MAKE YOU and THEY CAN NOT FORCE YOU. I got the same calls and the same text messages. I called a few trusted reps who assured me, it is a scare tactic. I have 500 min, untld night and weekend and tmoble to tmobile, untld text and unltd 4G internet. 59.95 mo. I’M nOT MOVING! What for? There is absolutely nothing comprapable. There IS NO SUCH THING AS UNLIMITED 4G!, not with the new plans, one you use up so much data, it drops down to regular slower speed internet, which takes my sister in law only 3 days to doon the new so called unlimited internet plans, and then the other 27 days of her plan, sure she has unlimited internet, but its not 4G! Screw that! Don’t fall for it. You are grandfathered in. Just don’t ever be late or miss paying.

    • Rmorenojohns

      Yeah, just a scare tactic. Long as you pay your bill as usual, and are not trying to switch plans. THEY CAN NOT MAKE YOU and THEY CAN NOT FORCE YOU. I got the same calls and the same text messages. I called a few trusted reps who assured me, it is a scare tactic. I have 500 min, untld night and weekend and tmoble to tmobile, untld text and unltd 4G internet. 59.95 mo. I’M nOT MOVING! What for? There is absolutely nothing comprapable. There IS NO SUCH THING AS UNLIMITED 4G!, not with the new plans, one you use up so much data, it drops down to regular slower speed internet, which takes my sister in law only 3 days to doon the new so called unlimited internet plans, and then the other 27 days of her plan, sure she has unlimited internet, but its not 4G! Screw that! Don’t fall for it. You are grandfathered in. Just don’t ever be late or miss paying.

      • Xhing79

        I have the same Flex plan as you. And I just found out today that we have a 5gigs cap on our 4g network. I all way thought I was grandfather in the Unlimited 4G. I went to the Tmobile store and talk to the rep asap when they put a cap on me, they told me that the 5gigs cap has all way been  there and they dont require to tell us that. I look him in the face n said YES you do. Went home call up tMobile  got a rep that that dont understand  what is a flex plan is, got transfer to a Indian manager. So now I dont understand what she saying………im running into a wall, got 18 more days until my cycle end.      THIS SHIT IS FUCK UP …how they just changed my plan.

        I should just bill them for Termination fee
        like they would charge other

    • Rmorenojohns

      Yeah, just a scare tactic. Long as you pay your bill as usual, and are not trying to switch plans. THEY CAN NOT MAKE YOU and THEY CAN NOT FORCE YOU. I got the same calls and the same text messages. I called a few trusted reps who assured me, it is a scare tactic. I have 500 min, untld night and weekend and tmoble to tmobile, untld text and unltd 4G internet. 59.95 mo. I’M nOT MOVING! What for? There is absolutely nothing comprapable. There IS NO SUCH THING AS UNLIMITED 4G!, not with the new plans, one you use up so much data, it drops down to regular slower speed internet, which takes my sister in law only 3 days to doon the new so called unlimited internet plans, and then the other 27 days of her plan, sure she has unlimited internet, but its not 4G! Screw that! Don’t fall for it. You are grandfathered in. Just don’t ever be late or miss paying.

  • Being Bullied By The Man

    Someone help me out here. I thought I was GRANDFATHERED in, but some rep just called me explaining if I did not choose to transfer to a post paid account I would be cancelled, simple as that. Has anyone else had this experience???

  • Willpowar

    I received a text message today from t mobile saying flexpay rate plan will expire

    • Elder Mo

      Yeah I got the same message…the sky is falling…your flex plan is expiring. They can’t tell me when it would expire…but you must move to a two yeaof contract. I’m paid through mid September and they will pull my next pmt out in the next few days of which wouldmexten me to mid Oct. The sales people don’t even know what they are talking about…they don’t even go into your account when you are talking to them on the phone. When you really press them that will admit that your account is not expiring – it’s just that they are no longer offering that plan.

      My thought is that they are getting ready for the ATT take over and ATT probably does not want to have anything to do with the old flex plans. The other thing is that they don’t want all these smart phone with no data plans in the system. With a flex plan the data plan turns off when you reach your monthly allotment. So they can’t hit you for a an outrageous overage fee.

      Be honest TMO an stop f’ing with some very long term customers. Better to be honest and keep customers than f’ing with them to the point that they move on to another provider. Wake up TMO.

      • Mark Bury

        That is what is so weird about my account. Even though I only use minutes and text off my Flex Pay account (I am supposed to pay $73 for 500 min and unlimited text and web) I have not paid that amount in about a year. I throw $10-$20 on here and there and don’t use my minutes but I have unlimited web. This has been going on almost a year now. I guess if they cancel my account then I won’t have anything to B1tch about.

  • Julsjewels12

    I agree…My family has been on Flexpay a long time…Always paid bills on time..We should be grandfathered in…..WTF?

  • Julsjewels12

    I agree…My family has been on Flexpay a long time…Always paid bills on time..We should be grandfathered in…..WTF?

  • Dennisk12

    I use an unlocked Cingular 8525 on the T-Mobile Flex Pay, for about a year now I stopped paying the monthly Flex Pay and instead pay the .20 per minute flex minutes added to flexpay account (I believe you must add at least $10 every 3 months to prevent cancellation).  As a result I get totally free unlimited data (which I tether to a laptop).  As my North Americas 1st 3g phone can not be 3g on T-mobile (Diff Frequencies) I get what I think is called “Edge” but let me tell you this, it’s fast enough, in fact i can tether to laptop and surf fine, even use Logmein or Remote Desktop to another computer with success. 

    They are lying to me through thier teeth almost every day lately to get me to switch, countless texts and phone calls, I have fun keeping them on the line as I painfully stick thier nose in the truth and point out T-mobile is making them sacrifice thier morals and lie to customors to get them to switch.  NEVER!!!!!!!!!!!!!!!!!!!  I WILL RIDE THIS G-DADDY CLAUSE TO THE GRAVE!!!!!!

    • Samnangv

      haha..i’m on the boat as you!

      • T-Mobile won’t get me down!

        Wonder when and if they are ever going to fix the “issue” of unlimited data on flexpay’s .20 a minute thingy. At this point I have it lined up to switch to Verizon and get myself a better android than the CLIQ XT I have. And I have talked many times with reps and I boil it down to the bottom line, I’m not changing anything and when you cut off my service, you can refund the money on my flexpay account!

  • Mark Bury

    Well T-mobile has been trying for months now to get me to switch. I finally called them back again today and for the last couple months, I have been told that I can keep my plan AS IS indefinitely since I was grandfathered in. Now they have changed their story.

    If I do not switch to a post paid account or choose a prepaid account before the beginning of next year I will most definitely “experience an interruption in service,” until a new account has been figured out. I dunno, he had me on hold while he talked to his supervisor for about 5min, I almost hung up.

    I know if I change my account now I will lose my unlimited web use even though I am paying .20 a minute for talk and text since I don’t pay my monthly I don’t go out of the house enough to justify paying more than what I do. 

    • DAVE

      I Went in store to pay by bill witch was flex pay and with out my ID the store rep changed me to a 2 year contract with out my consent and on top of that ask my wife her name and then  if she wanted to be added to my account her answer was yes when it was me he should have ask so i said NO and she said ok NO next day i call support long behold she was on the account  THEY CHANGED ACCOUNT TO WHAT THEY WANTED 

  • Chris

    While Tmobile was making me the generous offer a “free conversion of my Flexpay account to a standard account” I asked to be converted to an updated plan as well.  I wanted to move from unlimited talk, text and data 2GB ($80) to a unlimited mobile data plan 5GB ($50) only.

    I was REPEATEDLY told I can not do that until my flexpay is converted and then they can migrate the plan after.  7 people later I ended up with Aaron in the Customer Loyalty Department.  He said it would cost $200 for early termination of the plan that was just converted if I wanted to reduce my monthly cost and go to a data only plan.  WOW!

    They sucker punched me into a new 2 year contract with an outdated plan.  Not only that, but somehow my 2GB unlimited talk and text is now $10/mo.  I have no clue how after 3 hours of phone conversations, mulitiple international call transfers and side by side comparisions with other providers I ended up with an expensive plan that does NOT suit my needs.

    On top of all that, Aaron in the Customer (non) Loyalty department was insulting and refered me to a website where I can read the legal documents that support their termination of the Flexpay and my $200 migration/termination/upgrade/account change/conversion fee.  Really???  I asked if he had been to that website and read the documentation from the attorneys.  He didn’t reply.

    Sucker Punched. 

    • Anonymous

      If you were under contract, you had to go to a classic plan and sign a new 2 year contract. Or you could go to the value plan and pay a migration fee based on how long you were into your current contract. They should have been able to tell you all of this on the phone. Call back and get it changed. It will save you money.

  • Chris 2

    ***correction***  My new plan is $10/mo MORE than it WAS.

  • lala

    what up what you doing me nuthin jus chillin sitting here listening to my mom talking about boost mobile lol

    • Iiiiiii

      this has nuthin to do wit this hahahahahahahahahaha