T-Mobile To Increase Regulatory Fee, Doesn’t Allow You To Exit Contract

Word has gotten out that T-Mobile has been sending out notices like the one seen in the image above regarding an upcoming increase in T-Mobile’s Regulatory Programs Fee. While plenty of you have emailed in the last 24 hours with hopes this might give you an escape from your T-Mobile contract we don’t believe that is the case.

T-Mobile’s dedicated page to Regulatory Programs Fees highlights that any change doesn’t mandate a change in the contract or a waiver of the Early Termination Fee. While in years past carriers have often allowed customers to exit their contract early due to such changes, newer contracts allow for the company to change the fees without allowing the customer an early exit. Read the full FAQ below:

Regulatory Programs Fee

Since 2004, customers have been charged a Regulatory Programs Fee on their bill. The Regulatory Programs Fee is used to help offset costs T-Mobile incurs to comply with local, state, and federal regulations, such as E911. This fee is not a government mandated charge or tax.

Regulatory Programs Fee FAQs

What is the fee for?
The fee is assessed to help offset costs of compliance with various federal, state, and local government mandates, programs, and obligations.

Does your competition charge the fee?
Other wireless operators charge a Regulatory Programs Fee, a Regulatory Cost Recovery Charge, and/or an Administrative Charge.

Can I terminate my contract without incurring an Early Termination Fee because of the Regulatory Programs Fee increase?
No. Early Termination Fees will apply if you choose to terminate because of the Regulatory Programs Fee increase.

Is this fee applied to the account or to each line on the account?
The fee is applied to each line on the account.

Is this a one time fee?
The fee is a monthly recurring fee.

Has this fee always been assessed?
A Regulatory Programs Fee has been charged since 2004, and is disclosed at the point of sale.

How much is the fee?
The fee is currently $1.41. Effective August 15, the fee will be $1.61.

I am currently exempt from this fee. Will I now be charged as of August 15?
If you are currently exempt from the Regulatory Programs Fee, you will continue to be exempt and will not be charged.

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  • Bryan

    How does one become exempt from the fee?

    • http://twitter.com/Lawless_1 Lawless_1

      Probably if you’re using  your phone for charity work. Many churches and such are tax exempt.

      • Anonymous

        It’s not a tax or a government issued fee thus it would not be exempt for nonprofits. It is an FFC ALLOWED and carrier IMPOSED fee.

        • http://twitter.com/sanizzle SANJEEZY

          they incresed it .40 cents in a year and half.  it was 1.21 plus you have to understand this just means they are going to merge with att because they charge 1.61

        • http://twitter.com/sanizzle SANJEEZY

          they incresed it .40 cents in a year and half.  it was 1.21 plus you have to understand this just means they are going to merge with att because they charge 1.61

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          Any time AT&T gets involved, prices go up. What a horrendous deal this was.

        • http://twitter.com/sanizzle SANJEEZY

          they incresed it .40 cents in a year and half.  it was 1.21 plus you have to understand this just means they are going to merge with att because they charge 1.61

      • Anonymous

        It’s not a tax or a government issued fee thus it would not be exempt for nonprofits. It is an FFC ALLOWED and carrier IMPOSED fee.

    • http://twitter.com/Lawless_1 Lawless_1

      Probably if you’re using  your phone for charity work. Many churches and such are tax exempt.

    • http://twitter.com/Lawless_1 Lawless_1

      Probably if you’re using  your phone for charity work. Many churches and such are tax exempt.

    • Anonymous

      I just care about getting off contract!! Lol

  • Bryan

    How does one become exempt from the fee?

  • Anonymous

    If its not a government mandated thing then any change should allow ppl to exit their contract for free

  • Anonymous

    If its not a government mandated thing then any change should allow ppl to exit their contract for free

    • Anonymous

      Hope this becomes true!

    • Anonymous

      Hope this becomes true!

    • Anonymous

      Hope this becomes true!

  • Chewy106

    It’s twenty cents. Really, wanting to ditch the contract over a twenty-cent increase of a government regulated fee?

  • Chewy106

    It’s twenty cents. Really, wanting to ditch the contract over a twenty-cent increase of a government regulated fee?

    • theWayofThings

      No, they are wanting to display fake outrage so they can threaten to cancel and get free phones or discounted plans from Retention…

    • theWayofThings

      No, they are wanting to display fake outrage so they can threaten to cancel and get free phones or discounted plans from Retention…

  • Nest11

    please for 20 cents is not a big deal, besides everybody does it

  • Nest11

    please for 20 cents is not a big deal, besides everybody does it

    • Anonymous

      The point here is that we wanna get out :p

      • Anonymous

        You ain’t a man of your word, people like you borrow money and do not pay it back, people like me, buy you and your three kids food and medical bills. 

        • Anonymous

          People like u r also racist bastards that look down in people based on income and race………I’m just trying to survive and make the best out of my life

        • jarjon76

          No you’re not, your trying to wiggle your way out of a commitment you made, nothing more. Are you the type that also files frivolous lawsuits? 

        • Anonymous

          I wasn’t counting on having 1,800 less a year after my herniated back……….so I can’t really keep that promise ……

        • jarjon76

          So $2.40 a year is going to set you back to the point where you can’t afford living? Stop being a drama queen.

        • theWayofThings

          I’m still trying to figure out how calling someone dishonest makes them a “racist bastard” …..

        • theWayofThings

          I’m still trying to figure out how calling someone dishonest makes them a “racist bastard” …..

        • jarjon76

          Who knows? The guy is trying to find a loophole so he can back out of an agreement he made with T-Mobile, so I guess he’s upset he can’t find one.

        • jarjon76

          Who knows? The guy is trying to find a loophole so he can back out of an agreement he made with T-Mobile, so I guess he’s upset he can’t find one.

        • Anonymous

          This is what I would say if you talked to me and I’m being completely genuine: “I am very sorry to hear that you hurt your back. That’s awful. However, when you signed a contract with T-Mobile, it was mutually beneficial in some way; probably received a greatly discounted or free phone. It wouldn’t exactly be fair or smart business to let customers break contracts and leave T-Mobile with no way to recoup that money due to life circumstances.”

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          jarjon, you said he was “trying to wiggle your way out of a commitment you made.”  Didn’t T-Mobile make a commitment, which they are now breaking by increasing the fee?  This is not a government mandated tax; this is T-Mobile increasing the fee on all of their customers in order to affect their profitability.

          I don’t care if it’s only 20 cents, THEY are changing the deal.

          Why should they get to change the agreement without the customer having a way to say, “No thanks, I’m out of here?”

        • jarjon76

          No you’re not, your trying to wiggle your way out of a commitment you made, nothing more. Are you the type that also files frivolous lawsuits? 

        • YouKnowMe

          Where did you get racist?  Too quick to pull that tired card.

        • YouKnowMe

          Where did you get racist?  Too quick to pull that tired card.

        • Anonymous

          that is quite the opposite actually this is like you borrow money from a guy who says okay I will lend you the money at a 8 percent interest rate every month for 2 year until you pay me back but then a couple months later into the deal he decides he wants more money so he raises the rate. Its being greedy sure only a couple of cents but its the principle of it.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          Exactly. Even if he changes it to 8.05%, he is still changing the deal. T-Mobile is the greedy one here.

    • Anonymous

      The point here is that we wanna get out :p

    • Anonymous

      The point here is that we wanna get out :p

    • Anonymous

      The point here is that we wanna get out :p

  • Nest11

    please for 20 cents is not a big deal, besides everybody does it

  • Anonymous

    Is there any possible way to get off?………I really wanna just go to a month to month carrier like metro PCs……..these contracts r getting too out of hand

    • theWayofThings

      Sure! You can get out of your contract any time you want…. just pay the early termination fee that you agreed to when you signed the contract in the first place… There ya go! Problem solved! …

      I guess, maybe you shouldn’t have signed a contract that you didn’t want to complete… live and learn… live and learn…

      • jarjon76

        Luis5int7 wants to sign contracts so he can get a discounted price on his phone. However, he’d also like to get out of his contract anytime he wants because that his “right”. Gotta love people like that.

      • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

        You’re a moron.  “I guess, maybe you shouldn’t have signed a contract that you didn’t want
        to complete… live and learn… live and learn…”

        Maybe T-Mobile shouldn;t be changing the terms and trying to tell people they can’t get out of it.  Why do you agree with the huge company that will make serious profit off of this increase? What is wrong with your brain?

  • Anonymous

    Is there any possible way to get off?………I really wanna just go to a month to month carrier like metro PCs……..these contracts r getting too out of hand

  • Anonymous

    Is there any possible way to get off?………I really wanna just go to a month to month carrier like metro PCs……..these contracts r getting too out of hand

  • Anonymous

    Is there any possible way to get off?………I really wanna just go to a month to month carrier like metro PCs……..these contracts r getting too out of hand

  • Anonymous

    Its just that I lost myjob and temporarily disabled and I need something cheaper because I have a family of 3 to feed

    • xDeToXx

      In this economy, this isn’t totally unreasonable. Maybe you got a concussion in Iraq and can’t start your next duty station until you get a dr’s note next month. 

    • xDeToXx

      In this economy, this isn’t totally unreasonable. Maybe you got a concussion in Iraq and can’t start your next duty station until you get a dr’s note next month. 

    • xDeToXx

      In this economy, this isn’t totally unreasonable. Maybe you got a concussion in Iraq and can’t start your next duty station until you get a dr’s note next month. 

  • Anonymous

    Its just that I lost myjob and temporarily disabled and I need something cheaper because I have a family of 3 to feed

  • Anonymous

    Its just that I lost myjob and temporarily disabled and I need something cheaper because I have a family of 3 to feed

  • Anonymous

    Its just that I lost myjob and temporarily disabled and I need something cheaper because I have a family of 3 to feed

  • Anonymous

    honestly who cares. 20 cents really people? we are going to complain over this? if you can’t afford an extra 2.40 a year then you shouldn’t have a cell phone. and definitely shouldn’t have internet.

    • Anonymous

      There’s a difference when it keeps piling up till it becomes 30more a month :p

      • Anonymous

        yea? that will never happen. We are talking about 20 cents…. you are afraid its going to rise to 30 dollars? you’re an idiot.

        • Anonymous

          Its not just that everything increases a little every year

        • theWayofThings

          Yeah, everything increases a little every year… that’s called “reality”… some people just have a difficult time accepting it…

        • theWayofThings

          Yeah, everything increases a little every year… that’s called “reality”… some people just have a difficult time accepting it…

        • xDeToXx

          This year, it’s 20c. Next year it’s 50c. Then $1.20. That’s $30 a year now. If I’m a poor guy, and I make $25k/yr and my expenses are $24,090/yr that $30 is now outside of my means. 

          Most people in this country can afford 20c a line. But if you are a dad with 5 lines, that becomes $1/mo. And for poor families that $1 a month *could* break them. It shouldn’t, but eventually if *little* fees increase every year for every service (suddenly my bank goes up, and my cell phone, and my cable, and my credit card fees rise 1%. Eventually it all builds up.) 

        • Anonymous

          Thank u……finally someone who understands!

        • jarjon76

          Paranoid much?

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          Stupid much? Bend over much? Don’t understand that companies continue do this because idiots like you just accept it much?

        • theWayofThings

          If you’re so worried about that, you’re contract as of right now, at maximum under normal circumstances, is 2 years from today.. Even if it goes up .50 next year as you fear it will, that’s still a pittance… after that, as long as you don’t sign any new contracts, you can cancel on 07/14/13 and not have to worry about any more increases. Then you can merrily go find another carrier that doesn’t ever increase their fees or anything else… good luck with that… :)

        • Anonymous

          If only people understood this maybe just maybe everything wouldn’t be so expensive in comparison now. the “its only 20 more cents” thought  is the thing that allows people to take advantage and be greedy.

        • xDeToXx

          This year, it’s 20c. Next year it’s 50c. Then $1.20. That’s $30 a year now. If I’m a poor guy, and I make $25k/yr and my expenses are $24,090/yr that $30 is now outside of my means. 

          Most people in this country can afford 20c a line. But if you are a dad with 5 lines, that becomes $1/mo. And for poor families that $1 a month *could* break them. It shouldn’t, but eventually if *little* fees increase every year for every service (suddenly my bank goes up, and my cell phone, and my cable, and my credit card fees rise 1%. Eventually it all builds up.) 

        • xDeToXx

          This year, it’s 20c. Next year it’s 50c. Then $1.20. That’s $30 a year now. If I’m a poor guy, and I make $25k/yr and my expenses are $24,090/yr that $30 is now outside of my means. 

          Most people in this country can afford 20c a line. But if you are a dad with 5 lines, that becomes $1/mo. And for poor families that $1 a month *could* break them. It shouldn’t, but eventually if *little* fees increase every year for every service (suddenly my bank goes up, and my cell phone, and my cable, and my credit card fees rise 1%. Eventually it all builds up.) 

    • Anonymous

      There’s a difference when it keeps piling up till it becomes 30more a month :p

    • Anonymous

      There’s a difference when it keeps piling up till it becomes 30more a month :p

    • Anonymous

      There’s a difference when it keeps piling up till it becomes 30more a month :p

    • J. Williams

      I agree with ya.  20 cents…its not that bad.

    • Anonymous

      Its the principle of it

    • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

      You idiots don’t realize what a small increase like this means in profit to a carrier with as many customers as T-Mobile.

      When do you tell them “Enough!”

      They count on tools like all of you to do these exact things, to just say, “Durrrrr, it’s only 2 cents.”  It’s MILLIONS to them, you idiots, and that’s why they will continue to do it if you keep dropping your pants and bending over, because it’s only 20 cents, it’s hardly gonna hurt. Idiots.

  • Anonymous

    honestly who cares. 20 cents really people? we are going to complain over this? if you can’t afford an extra 2.40 a year then you shouldn’t have a cell phone. and definitely shouldn’t have internet.

  • Anonymous

    honestly who cares. 20 cents really people? we are going to complain over this? if you can’t afford an extra 2.40 a year then you shouldn’t have a cell phone. and definitely shouldn’t have internet.

  • http://twitter.com/BeanTNT Bean

    bull

  • http://twitter.com/BeanTNT Bean

    bull

  • http://twitter.com/BeanTNT Bean

    bull

  • http://twitter.com/BeanTNT Bean

    bull

  • J. Williams

    This is nothing big, they are just letting you know.  Let it go, it’s only 20 cents.

    • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

      And when they add another 5 cents in a few months, you say, “It’s not much, big deal.” And when it goes another dime next year, you say, “It’s not much, big deal.” And when they do the same to other fees, you say, “It’s not much, big deal.”

      When do you stop being a stupid sheep?

      • J. Williams

        Name calling, wow. This is an old topic, and you are so many days late. Go away please, thanks. Or should I call you a sheep? lol.

        Sent from my Verizon iPhone 4

  • Anonymous

    Is this even legal? lol… seems like some people want to get out of their contracts.

    • Anonymous

      yea if you read the article you would see that it is legal and in the t-mobile terms…. just like every other carrier. 

      • Anonymous

        I was just wondering, cus as mentioned in the blog that before people can get out of their contract… and now that t-mobile doesn’t allow it… sound a bit fishy. bu thanks!

        • theWayofThings

          That was probably because before, T-mobile didn’t have the correct wording in their old contracts that allowed for increasing the regulatory program fee, thus people that were still on the older contracts could cancel and have the fee waived… With contracts after that, T-mobile has reworded and sealed that loop-hole… since anyone that had a contract with the old wording is either off-contract or on a new reworded contract, that particular out is now null and void…

        • theWayofThings

          That was probably because before, T-mobile didn’t have the correct wording in their old contracts that allowed for increasing the regulatory program fee, thus people that were still on the older contracts could cancel and have the fee waived… With contracts after that, T-mobile has reworded and sealed that loop-hole… since anyone that had a contract with the old wording is either off-contract or on a new reworded contract, that particular out is now null and void…

      • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

        It may NOT be legal, but T-Mobile is going to tell you you can’t get out of the contract, because that’s the most cost effective thing for them to do.

      • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

        It may NOT be legal, but T-Mobile is going to tell you you can’t get out of the contract, because that’s the most cost effective thing for them to do.

  • ButterNutter

    The point isn’t that it’s $0.20 – they very well could increase it by $10.  According to these terms how are we suppose to stop them from screwing us over?

    • Anonymous

      wait till your contract is over, and go to a non contract plan…. or stop being such a worrywart and live your life.

      • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

        Sean, you aren’t the brightest bulb in the chandelier. They could raise the price where it would cost you exactly as much to pay a termination fee — and you could do NOTHING about it.  Your answer is the answer of a child who lacks the ability to reason things out.

  • Kpc21

    Verizon did the same thing a couple weeks ago. But the out for those people wanting to cancel their contracts, was that in the contract it states that if there is a adverse price change to your current pricing structure you could cancel the contract based on that fact. However, these taxes and fee’s increase and go up all the time and most usually the carrier just absorbs the cost and doesn’t change your pricing structure, thus they do not have to allow people out of their contracts.

  • Anonymous

    While they can say this, it isn’t necessarily true. According to the own language of their contract (section 12) the RPF is a charge and not a fee:
    “You agree to pay all other Charges we assess to recover or defray governmental charges or costs we incur in connection with the Services we provide, such as Federal Universal Service, regulatory and administrative charges, or gross receipts and similar taxes, without regard to whether these governmental charges or costs fund programs that provide benefits to you or in your location. These Charges are not taxes or regulatory fees imposed directly on you, nor required by law to be billed to you, may be kept by us in whole or in part, and the amounts and what is included in these Charges are subject to change without notice.”

    This would mean that under section 5 a change to the RPF (a charge that recurs monthly and is not a tax or fee) would warrant termination of affected lines without ETF:WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF:  (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees);
    Further proof that the RPF is a charge and not a fee is that TMobile lists it under “Other Charges” on the bill, instead of under “Taxes & Fees”.

    The RPF is very much a recurring charge that they have changed in an adversely material way. Under the structure of the current Terms & Conditions you DO have a right to have your affected lines terminated with no ETF if you contact them within 14 days of the announced change (either yesterday or today depending). They might try to offer to pay the $.20 for each month of your contract, but that is not what you agreed to in the T&C either. If you want out, you have to the right terminate the affected lines. PERIOD. POINT. BLANK.

    It just so happens I don’t want to leave….

    • Anonymous

      Also they will try to throw this at you from section 12: “…..and the amounts and what is included in these Charges are subject to change without notice.”

      But even though it says they maintain the right to change the charges, nowhere does it say that you don’t have the right to terminate your contract because of it. In fact Section 5, says you do…..

      • theWayofThings

        Pretty sure T-mobile had a team of lawyers, that are far more skilled in contractual legalities than you are, look everything over and give the thumbs-up on this, before they made the declaration that contracts can not be voided for this increase…

        Just sayin’ big companies like to cover their bases with stuff like this… especially when they know there are many people out there, like you,  that are constantly looking for ways to get out of the commitments that they agreed to..

        If you want out of your contract, pay the ETF… it’s pretty simple…

        • Itmustbejj

          You are completely missing my point. I specifically said I don’t want out of my contract, but you couldn’t be arsed to read completely. All I want is for both parties of the contract to be held to the same accountability. I honor my end of a contract, I would expect a company to do the same.

          I am not a scammer, yes there are people who are, but there are also people with legitimate concerns here too. We live in an era where corporate responsibility is becoming absent and consumer rights are considered an afterthought. Be honest with what you are charging, honor your end of an agreement that you hold me to down to the letter. Those are not unreasonable requests.

          I’m not asking for a handout, I’m asking for some honesty and integrity from the other end of a contract which I am expected and do honor.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          Pretty sure T-Mobile wouldn’t be the first company to tell their customers wrong information to save themselves some money.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          Yes, the lawyers did the proper legal and noble thing… never heard of a company getting sued or ripping off customers, eh?  That’s okay, when you hit your teens, maybe you’ll experience a bit of real life.

    • Rich

      Dude, you do realize that you bolded the part that justifies T-Mo not letting anyone out of a contract, right? The increase in recurring charges pertain to your voice, data and messaging ONLY. that’s why it says “which does not include…” after. Also, it says “materially”, which generally implies a significant change.

      It’s $0.20. Get over it.

    • Rich

      Dude, you do realize that you bolded the part that justifies T-Mo not letting anyone out of a contract, right? The increase in recurring charges pertain to your voice, data and messaging ONLY. that’s why it says “which does not include…” after. Also, it says “materially”, which generally implies a significant change.

      It’s $0.20. Get over it.

    • Rich

      Dude, you do realize that you bolded the part that justifies T-Mo not letting anyone out of a contract, right? The increase in recurring charges pertain to your voice, data and messaging ONLY. that’s why it says “which does not include…” after. Also, it says “materially”, which generally implies a significant change.

      It’s $0.20. Get over it.

      • Anonymous

        Yes I do realize what I bolded. It states the change applies to monthly recurring fees and in parenthesis it clarifies it as “the amount you agreed to pay each month for voice, data and messaging,” which would include all recurring monthly fees for these services. It states it does not apply to taxes and fees which they made clear in section 12, the RPF is a charge and not a fee.

        Materially is subjective to the person it affects. It is up to the consumer to determine what is a materially adverse change to them. If a rep says that the change is not a material change, ask them at what amount would they consider it to be a material change and they will not be able to give you an answer. That is because the effect is subjective to the person it is affecting.

        I’m sick of people saying it’s $.20 cents. It’s $.20 cents per line per month. No that is not a make-or-break amount for most people. It is about exercising consumer rights, because they are disappearing at an alarming rate in this country.

        You say it’s “only $0.20″, well try shorting TMobile $0.20 cents on your bill and see what happens. If they hold you accountable, the street should go both ways.

        • TMOrep

          RPF stands for “Regulatory Programs Fee” so you can look at your bill sometime and you will clearly see that it says “Fee” so before you start pasting the T&C maybe you should read your bill so you don’t discredit yourself.  And I bet you probably are one that calls every month for us to tell you every charge on your bill because you are too lazy to read the bill yourself.  It’s amazing how many people call in and when we ask what charge they want to discuss we get the same response “I haven’t looked at my bill, just saw the balance on my phone.” I don’t see the point of sending bills out when few read them, oh I know, if we didn’t send them then everyone would bitch that they don’t get them, but when we send them out monthly they’re not even looked at. No matter what is ever done, some people will never be happy unless it’s given to them on a silver platter.

        • Anonymous

          LOL, yes I realize they CALL it a fee on your bill, but they also have to do it with an asterisk next to it (Regulatory Programs Fee*), because it is intentionally misleading. It is a charge and not a fee, as they outline in their T&C.

          I understand where you as a Tmo employee sit on this, it is easy to be cynical and side against consumers on this one because you are going to have to be the one that has to deal with a bunch of rude asshats that call in. But the truth is even though those people are likely being rude and misdirecting their anger towards you, they are mad at unfair policies by a company. It is compounded by the fact that TMobile used to be a company people felt good about supporting, and they are increasingly becoming shadier like the rest of the carriers.

          This is only speculation but I bet TMobile’s gradual transition into less and less friendly business practices has a greater effect on their employees than consumers. You have a thankless job from consumers and that is unfortunate, it’s even more unfortunate that you end up bearing the brunt of their frustration the more and more they feel slighted by your company.

        • Anonymous

          LOL, yes I realize they CALL it a fee on your bill, but they also have to do it with an asterisk next to it (Regulatory Programs Fee*), because it is intentionally misleading. It is a charge and not a fee, as they outline in their T&C.

          I understand where you as a Tmo employee sit on this, it is easy to be cynical and side against consumers on this one because you are going to have to be the one that has to deal with a bunch of rude asshats that call in. But the truth is even though those people are likely being rude and misdirecting their anger towards you, they are mad at unfair policies by a company. It is compounded by the fact that TMobile used to be a company people felt good about supporting, and they are increasingly becoming shadier like the rest of the carriers.

          This is only speculation but I bet TMobile’s gradual transition into less and less friendly business practices has a greater effect on their employees than consumers. You have a thankless job from consumers and that is unfortunate, it’s even more unfortunate that you end up bearing the brunt of their frustration the more and more they feel slighted by your company.

        • TMOrep

          RPF stands for “Regulatory Programs Fee” so you can look at your bill sometime and you will clearly see that it says “Fee” so before you start pasting the T&C maybe you should read your bill so you don’t discredit yourself.  And I bet you probably are one that calls every month for us to tell you every charge on your bill because you are too lazy to read the bill yourself.  It’s amazing how many people call in and when we ask what charge they want to discuss we get the same response “I haven’t looked at my bill, just saw the balance on my phone.” I don’t see the point of sending bills out when few read them, oh I know, if we didn’t send them then everyone would bitch that they don’t get them, but when we send them out monthly they’re not even looked at. No matter what is ever done, some people will never be happy unless it’s given to them on a silver platter.

        • OKDave

          No, a “material change” is up to the determination of a court of competent jurisdiction. It’s deliberate legal verbiage, in the same vein of “substantial performance” of a contract. 

      • xDeToXx

        $0.20 is a materially adverse change. Granted, it isn’t a significant change and most people can find that much money just walking down the street every month. But it is still a materially adverse change, in that it raises your bill whether you accept it or not. 

      • xDeToXx

        $0.20 is a materially adverse change. Granted, it isn’t a significant change and most people can find that much money just walking down the street every month. But it is still a materially adverse change, in that it raises your bill whether you accept it or not. 

      • Battlestar

        Get over yourself. An increase is an increase. If fees are raised on the government end, that’s for tmobile to sort out. Let them charge the extra $.20 to new customers or whatever the hell.  Don’t give me the verbal garbage that its “just twenty cents dude, accept it. Honor the Contract!”

        Yet by your half logic, the entity changing the contract should skate on those principles simply because its a fifth of a buck a month.  Clown.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          According to T-Mobile, “This fee is not a government mandated charge or tax.” That means it’s up to T-Mobile to decide when it goes up.  This is definitely legal reason to abandon the contract.

      • Battlestar

        Get over yourself. An increase is an increase. If fees are raised on the government end, that’s for tmobile to sort out. Let them charge the extra $.20 to new customers or whatever the hell.  Don’t give me the verbal garbage that its “just twenty cents dude, accept it. Honor the Contract!”

        Yet by your half logic, the entity changing the contract should skate on those principles simply because its a fifth of a buck a month.  Clown.

      • Battlestar

        Get over yourself. An increase is an increase. If fees are raised on the government end, that’s for tmobile to sort out. Let them charge the extra $.20 to new customers or whatever the hell.  Don’t give me the verbal garbage that its “just twenty cents dude, accept it. Honor the Contract!”

        Yet by your half logic, the entity changing the contract should skate on those principles simply because its a fifth of a buck a month.  Clown.

    • Rich

      Dude, you do realize that you bolded the part that justifies T-Mo not letting anyone out of a contract, right? The increase in recurring charges pertain to your voice, data and messaging ONLY. that’s why it says “which does not include…” after. Also, it says “materially”, which generally implies a significant change.

      It’s $0.20. Get over it.

  • Sticknittotheman

    It’s easy to break your contract with Tmobile or any other mobile provider.  Set yourself up on the auto charge to a credit card…then cancel that card and advise them you are terminating the contract.  They can’t assess a termination fee to a canceled card.  What are they gonna do…..sue you for a couple hundred bucks?  The’ll mail delinquency notices to you for a year and then wipe it from their books as unrecoverable.  Just sayin’

    • end1

      They’ll send the amount owed to a collections agency, and put it on your credit. So, every time someone checks out your credit (banks, car, apartments, etc) , theyll see T-Mobile has a collection against you.

      Being a property manager, I wouldn’t rent to anyone that can’t pay off their cell phone bill. 

      • theWayofThings

        Agreed… and then try to get on at any BIG cellphone company with an outstanding hit to your credit from a cellphone company on credit check… You’ll be in deposit city, if they even take you at all….

        • Sticknittotheman

          outstanding hit?  Ha!  That’s funny!

        • Sticknittotheman

          outstanding hit?  Ha!  That’s funny!

        • Sticknittotheman

          outstanding hit?  Ha!  That’s funny!

        • Sticknittotheman

          outstanding hit?  Ha!  That’s funny!

      • theWayofThings

        Agreed… and then try to get on at any BIG cellphone company with an outstanding hit to your credit from a cellphone company on credit check… You’ll be in deposit city, if they even take you at all….

      • theWayofThings

        Agreed… and then try to get on at any BIG cellphone company with an outstanding hit to your credit from a cellphone company on credit check… You’ll be in deposit city, if they even take you at all….

    • Weaselface

      They will turn your account over to collections. Pay the collection people or risk a hit on your credit.

    • Weaselface

      They will turn your account over to collections. Pay the collection people or risk a hit on your credit.

    • jarjon76

      How about this–don’t bother signing a contract if you don’t like being in one? You obviously like to cheat the system, which shows how low brow you must be.

    • jarjon76

      How about this–don’t bother signing a contract if you don’t like being in one? You obviously like to cheat the system, which shows how low brow you must be.

      • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

        And you like doing business with a company that will change what it charges you at will, and you’ll bend over for it, which shows how unprincipled and illogical you are.

    • awesome

      Yeah this is the worst idea you could do, it doesn’t matter if your on ezpay or not you will still have to pay it, or plan on getting prepaid or pay a huge deposit on your next cellphone, not to mention your drop in credit score

    • awesome

      Yeah this is the worst idea you could do, it doesn’t matter if your on ezpay or not you will still have to pay it, or plan on getting prepaid or pay a huge deposit on your next cellphone, not to mention your drop in credit score

    • awesome

      Yeah this is the worst idea you could do, it doesn’t matter if your on ezpay or not you will still have to pay it, or plan on getting prepaid or pay a huge deposit on your next cellphone, not to mention your drop in credit score

    • awesome

      Yeah this is the worst idea you could do, it doesn’t matter if your on ezpay or not you will still have to pay it, or plan on getting prepaid or pay a huge deposit on your next cellphone, not to mention your drop in credit score

    • awesome

      Yeah this is the worst idea you could do, it doesn’t matter if your on ezpay or not you will still have to pay it, or plan on getting prepaid or pay a huge deposit on your next cellphone, not to mention your drop in credit score

    • TMOrep

      I say “Go for it” then a few months or year down the road when you go to apply for a car, home or any other loan and your credit has a bad debt from T-Mobile on it and you either don’t get the loan or you get a much higher interest rate then who will be laughing?  Not you.   I get several calls from pissed off people calling to pay off a bill from more then a couple years ago because it showed up on their credit while they were trying to get a loan to be approved.  So you can either be honest and pay now or be a deadbeat and pay more later.

      • Sticknittotheman

        I have a credit rating of 805 (Just checked yesterday), no car payments, and pay off my credit cards each month.  a Tmobile blip on my credit won’t mean dung.  Credit debt is dumb. 

  • Sticknittotheman

    It’s easy to break your contract with Tmobile or any other mobile provider.  Set yourself up on the auto charge to a credit card…then cancel that card and advise them you are terminating the contract.  They can’t assess a termination fee to a canceled card.  What are they gonna do…..sue you for a couple hundred bucks?  The’ll mail delinquency notices to you for a year and then wipe it from their books as unrecoverable.  Just sayin’

  • Anonymous

    im not really tripping but that 6.6 mill monthly and 72 mill yearly 

  • Anonymous

    im not really tripping but that 6.6 mill monthly and 72 mill yearly 

  • Anonymous

    im not really tripping but that 6.6 mill monthly and 72 mill yearly 

  • Anonymous

    im not really tripping but that 6.6 mill monthly and 72 mill yearly 

  • Stevejaye

    Pretty sad
    that someone would be crying about 20 cents. If you can’t afford the
    extra 20 cents then you really have bigger worries then a cell phone.

    • theWayofThings

      Maybe they wanted to use that .20 to start a business… LOL

    • theWayofThings

      Maybe they wanted to use that .20 to start a business… LOL

    • theWayofThings

      Maybe they wanted to use that .20 to start a business… LOL

  • Anonymous

    Where do I get my current contract? Can I find it online?
    In the past, I’ve been able to get out of contract when they increased the text messaging charges. I’ve never had texting as part of the plan. When they increased the text charges, I had 2 incoming texts @ 5 cents each the previous month. The CSR said I’ll be affected and canceled my contract.
    So they do cancel contracts for as low as 10 cents.

    • jarjon76

      You signed a contract–honor it. People like you make it difficult for us honest customers. If you don’t like being in a contract, next time don’t sign one. It’s that simple.

    • jarjon76

      You signed a contract–honor it. People like you make it difficult for us honest customers. If you don’t like being in a contract, next time don’t sign one. It’s that simple.

      • tecjunkie

        Your right to a extent. When they changed the plans a few months ago they didn’t automatically change my plan for free. Family plan from 750 minutes now 1000 minutes for same price. 

        If they can charge you more they will. If there is something in the plan that is benefiting the customer they won’t give it to you unless you ask. Much less tell you about it. I get a paper bill and never seen anything telling me of the 1000 minutes family plan for the same price.

        Now don’t get it twisted. I am not complaining. I am just simply saying if they make a “change” to the contract I agreed too, they should give me a option.  To either go or even a benefit for them to sign a new contract.

        • jarjon76

          There’s a big difference between them changing a plan and upping reg fees. This price “increase” isn’t going to affect you, whereas a plan change will. Let’s not go overboard with the comparisons. 

        • jarjon76

          There’s a big difference between them changing a plan and upping reg fees. This price “increase” isn’t going to affect you, whereas a plan change will. Let’s not go overboard with the comparisons. 

        • Anonymous

          A reg fee is just an extra fee that t-mobile wants to charge. They are not required to charge it. this is just a weasely way to raise revenue without letting people out of their contracts. This is a material change to a contract. A material change means that the terms changed. It doesn’t matter if they changed by 1 penney or $100. If you took them to court you could probably have your contract declared invalid if they apply that fee.

        • theWayofThings

          Nope… I’ll bet T-Mobile’s team of lawyers have the wording of the contract and the meaning of the terms of the contract wrapped up tight as a drum… if they did not, I doubt we’d be having this conversation right now. It would be like when they increased these fees on the old contracts, which did allow customers to cancel their contracts with no ETF… T-Mobile sealed that loop-hole…

           If you want to pay a lawyer a couple thousand dollars to do battle with T-mobile’s lawyers, rather than pay .20 per month or a 200.00 ETF, then by all means do so… but be prepared for a judgement that is not in your favor…

        • Stinkypinky

          Not unless you “OPT-OUT” within the first 7 to 30 days (depending on company and contract.)  With T-mobile it’s the 1st 15 days.  Just go to the Terms and Conditions tab at the bottom of their Homepage and click.  You can fill out the form or call the automated system number.

        • OKDave

          In all likelihood, your contract waives your right to sue, and requires all disputes to be settled via mediation. Virtually all newer, substantive retail agreements involving any type of long-term contract destroys the individuals right to seek recourse in the courts – you have to use the vendor’s hand-picked arbitrator. 

          In short: You lose.

        • Stinkypinky

          Not unless you “OPT-OUT” within the first 7 to 30 days (depending on company and contract.)  With T-mobile it’s the 1st 15 days.  Just go to the Terms and Conditions tab at the bottom of their Homepage and click.  You can fill out the form or call the automated system number.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          Those arbitration clauses have been found to be invalid time and again, as the contract offerer is “bargaining” from a position of overwhelming strength. Some states don’t allow that arbitration BS in the first place.

        • jarjon76

          You might want to re-read you contract. After you do so, and still insist on taking them to court, I wish you all the luck in the world. You’ll need it.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          You wish people luck and think they’ll need it, because you don’t have a clue about what you are speaking. Guaranteed, people WILL get out of their contracts over this. GUARANTEED.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          You wish people luck and think they’ll need it, because you don’t have a clue about what you are speaking. Guaranteed, people WILL get out of their contracts over this. GUARANTEED.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          You wish people luck and think they’ll need it, because you don’t have a clue about what you are speaking. Guaranteed, people WILL get out of their contracts over this. GUARANTEED.

        • Anonymous

          A reg fee is just an extra fee that t-mobile wants to charge. They are not required to charge it. this is just a weasely way to raise revenue without letting people out of their contracts. This is a material change to a contract. A material change means that the terms changed. It doesn’t matter if they changed by 1 penney or $100. If you took them to court you could probably have your contract declared invalid if they apply that fee.

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          If it benefits T-Mobile, it doesn’t affect the customer.  Gotcha.  Cuz T-Mobile isn’t going to make millions off this change, oh no, they sure won’t.  Idiot.

        • jarjon76

          There’s a big difference between them changing a plan and upping reg fees. This price “increase” isn’t going to affect you, whereas a plan change will. Let’s not go overboard with the comparisons. 

        • theWayofThings

          If you look at bob95825′s next post,  directly above this one, you’ll see it has nothing to do with anything other than he wants to scam and get a cheaper phone than he’s eligible for…

        • theWayofThings

          If you look at bob95825′s next post,  directly above this one, you’ll see it has nothing to do with anything other than he wants to scam and get a cheaper phone than he’s eligible for…

      • tecjunkie

        Your right to a extent. When they changed the plans a few months ago they didn’t automatically change my plan for free. Family plan from 750 minutes now 1000 minutes for same price. 

        If they can charge you more they will. If there is something in the plan that is benefiting the customer they won’t give it to you unless you ask. Much less tell you about it. I get a paper bill and never seen anything telling me of the 1000 minutes family plan for the same price.

        Now don’t get it twisted. I am not complaining. I am just simply saying if they make a “change” to the contract I agreed too, they should give me a option.  To either go or even a benefit for them to sign a new contract.

      • tecjunkie

        Your right to a extent. When they changed the plans a few months ago they didn’t automatically change my plan for free. Family plan from 750 minutes now 1000 minutes for same price. 

        If they can charge you more they will. If there is something in the plan that is benefiting the customer they won’t give it to you unless you ask. Much less tell you about it. I get a paper bill and never seen anything telling me of the 1000 minutes family plan for the same price.

        Now don’t get it twisted. I am not complaining. I am just simply saying if they make a “change” to the contract I agreed too, they should give me a option.  To either go or even a benefit for them to sign a new contract.

      • Anonymous

        How about T-Mobile honor the contract that they agreed to? They don’t have to up the fee. If they insist on charging you more, you should be released from your contract. If you don’t oporate like a business you will continually make concessions to them, but they will never make one for you. There is no honor in dealing with a mega corp.

        • jarjon76

          Actually they are holding their end of the contract. It states they can, at anytime, up reg fess and you can’t get out of your contract. Again, you signed a contract, that you should have read before signing, so honor it.

      • Anonymous

        How about T-Mobile honor the contract that they agreed to? They don’t have to up the fee. If they insist on charging you more, you should be released from your contract. If you don’t oporate like a business you will continually make concessions to them, but they will never make one for you. There is no honor in dealing with a mega corp.

      • Anonymous

        How about T-Mobile honor the contract that they agreed to? They don’t have to up the fee. If they insist on charging you more, you should be released from your contract. If you don’t oporate like a business you will continually make concessions to them, but they will never make one for you. There is no honor in dealing with a mega corp.

      • Anonymous

        How about T-Mobile honor the contract that they agreed to? They don’t have to up the fee. If they insist on charging you more, you should be released from your contract. If you don’t oporate like a business you will continually make concessions to them, but they will never make one for you. There is no honor in dealing with a mega corp.

    • Dswagg2k10

      So let’s see……. You got out of your contract(for a material change such as a text charge increase) however your currently looking for your contract which would mean… let’s see… that you are currently in a different contract. U worthless POS customer/scammer. Karma gone bite the hell out of your ass!

    • Dswagg2k10

      So let’s see……. You got out of your contract(for a material change such as a text charge increase) however your currently looking for your contract which would mean… let’s see… that you are currently in a different contract. U worthless POS customer/scammer. Karma gone bite the hell out of your ass!

    • Dswagg2k10

      So let’s see……. You got out of your contract(for a material change such as a text charge increase) however your currently looking for your contract which would mean… let’s see… that you are currently in a different contract. U worthless POS customer/scammer. Karma gone bite the hell out of your ass!

  • Anonymous

     I just want out of my contract so I can get a Sensation for $200 or less.

    • Stinkypinky

      Hey Bob go to a local Fry’s Electronics if they have one in your area.  In Atlanta we have two.  Their in store Everyday Price for the HTC Sensation 4G is $149.99.  The price just started last Friday.  I already had mine since June 18th.  I wish I would have waited a few more weeks.  But I was going to get my wife one last Saturday and they were already sold out for only having it a day and a half.  The Cellular Dept mgr. confirmed that it was the everyday price.  We are going back tomorrow to get my wife one (new stock comes in tonight).   

      • Cupcake

        Are u out of contract?  I’m not but if thats the price for everybody, then I’m gonna drive over there and grab me one.  Thanks.

      • Cupcake

        Are u out of contract?  I’m not but if thats the price for everybody, then I’m gonna drive over there and grab me one.  Thanks.

    • theWayofThings

      At least you’re honest that you want to be dishonest and scam the system and not hiding behind some fake outrage as most people around here are fond of doing…

      • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

        People getting out of their contract is dishonest, but T-Mobile changing the contract to increase their profits is NOT dishonest… interesting…. 

      • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

        People getting out of their contract is dishonest, but T-Mobile changing the contract to increase their profits is NOT dishonest… interesting…. 

    • theWayofThings

      At least you’re honest that you want to be dishonest and scam the system and not hiding behind some fake outrage as most people around here are fond of doing…

    • theWayofThings

      At least you’re honest that you want to be dishonest and scam the system and not hiding behind some fake outrage as most people around here are fond of doing…

    • Dswagg2k10

      You are the reason at&t are buying us out. Congrats, throwing u a party! Right after i smack the …………

  • Hdhddhddjskkkesm

    Why tmobile why must you do this to us.
    tmobile is the best carrier regardless.

  • nerdlust

    I was about to be upset then I realized it was only 20 cents per month or $2.40 per year. That’s a non issue. I will save about $20 per month the new plans.

  • SJ

    They really seem to be doing anything possible to drive loyal customers away

    • jarjon76

      20 cents a months isn’t going to “drive loyal customers away”. Are you so cheap that you’re going to cry about 20 cents? C’mon.

    • theWayofThings

      A loyal customer wouldn’t care about .20 per month… an opportunistic customer, however, will throw a hissy-fit about it… 

      • Dswagg2k10

        God bless you for this comment!

      • Dswagg2k10

        God bless you for this comment!

    • theWayofThings

      A loyal customer wouldn’t care about .20 per month… an opportunistic customer, however, will throw a hissy-fit about it… 

    • theWayofThings

      A loyal customer wouldn’t care about .20 per month… an opportunistic customer, however, will throw a hissy-fit about it… 

  • xDeToXx

    Honestly, T-Mobile is saving me $40 more than if I went to Sprint. They are the next closest competitor. Even if I were on a higher GB plan (I’m on the 2GB plan now) it would still save me money being with T-Mo, since I use more WiFi and less mobile data. 

    Cancelling my contract with T-Mo to get an account with any *major* carrier would cost me more money than it saved, and going with a *regional* carrier would force me to deal with even shittier phones. 

  • http://twitter.com/GlennAllenN Glenn Allen

    Soooo, at&t has already taken over T-Mobile? Good to know–I’ll have no regrets when I leave for Sprint.

    • theWayofThings

      T-mobile has increased the regulatory program fee cost before in the last couple of years… if you’ve been with T-mobile for any amount of time, you can see it in your billing history… you’ve probably just never noticed it… the only reason for your “outrage” is because you actually were told about it…

  • theWayofThings

    I’d say 90% of the people that belly-aching about this and are hoping this gives them an out on their contracts, only want to be able to call customer care and threaten to cancel for it, so that they’ll be transferred to loyalty and be given a retention offer…

    • jarjon76

      Or they want something for free. 

    • jarjon76

      Or they want something for free. 

    • jarjon76

      Or they want something for free. 

      • theWayofThings

        Yep, either by threatening to cancel or canceling and activating a new line… either way, in this instance, it’s not going to work… T-mobile’s not gonna let someone out of their contract for this with no ETF…

        • Girth Brooks

          And why should they?  They signed a contract for $XX.99 + taxes and fees.  Nowhere on anyone’s contract do they sign to a specific dollar amount every month.  If state tax goes up or gas goes up, it’s subject to everyone.  Your options are to spend or drive less to make up for it, or in this case with T-Mobile, remove “CallerTunes” or something like that.  Or just talk less and lower your plan.    

        • theWayofThings

          I totally agree… I’m just saying people will look for any excuse to get out of a contract they agreed to… it’s pretty ridiculous…

        • theWayofThings

          I totally agree… I’m just saying people will look for any excuse to get out of a contract they agreed to… it’s pretty ridiculous…

      • theWayofThings

        Yep, either by threatening to cancel or canceling and activating a new line… either way, in this instance, it’s not going to work… T-mobile’s not gonna let someone out of their contract for this with no ETF…

    • No One Special

      A Retention offer? Seriously?

      In this post-Humm environment, we – yes, I’m a Retention rep – don’t care anything about the T-Mobile customers any more. 

      If you’re not at 18 months+ in your contract, and aren’t willing to extend your contract, we are commanded to “get them off your phone” irrespective of tenure. You’ve been with T-Mobile since it was Voicestream?

      Please. 

      Call somebody who cares.

      We get bonuses on how many 18+ contract extensions we get, NOT (not anymore, anyway) on how many customers we save.

      Maybe we used to care about our customers, but in a post-Humm world, we couldn’t care less.

      (And forgive me if this has been stated before; I must’ve missed it. But believe me, I speak the truth)

      • theWayofThings

        I never said they were gonna succeed in getting a retention offer, but that’s what these customers have been trained to do back in the old days when retention used to give those offers, and that’s what they expect…. 

        I still stand by my claim that 90% of the huff-n-puff and outrage in this thread is all about hoping to get a sweet deal from your department…

        BTW, I’ve always had the utmost respect for your department… your job must be an unholy thankless pain in the ass…

        • http://pulse.yahoo.com/_2KHVW2VO2VDIH4YVP2ZT3AHXCU John Doe

          Dummy, don’t you get it?  He is saying that THEY DON’T CARE ABOUT YOU AS A CUSTOMER.  You think that only goes for retention? It goes for EVERYTHING.  They. Do. Not. Care. About. Anything. But. THE BOTTOM LINE.

          You think there is a legit reason for the measly 20 cent increase? Sure there is, it increases their profits, which is ALL they care about at this point.

          My God you people are dumb.

      • theWayofThings

        I never said they were gonna succeed in getting a retention offer, but that’s what these customers have been trained to do back in the old days when retention used to give those offers, and that’s what they expect…. 

        I still stand by my claim that 90% of the huff-n-puff and outrage in this thread is all about hoping to get a sweet deal from your department…

        BTW, I’ve always had the utmost respect for your department… your job must be an unholy thankless pain in the ass…

      • http://profiles.yahoo.com/u/35HLVJSI34LMH5M274SCGWDZBY mike

        Did ATT tell you Retn. Reps to say that? Just curiosity ! :-D

      • http://profiles.yahoo.com/u/35HLVJSI34LMH5M274SCGWDZBY mike

        Did ATT tell you Retn. Reps to say that? Just curiosity ! :-D

      • http://profiles.yahoo.com/u/35HLVJSI34LMH5M274SCGWDZBY mike

        Did ATT tell you Retn. Reps to say that? Just curiosity ! :-D

      • Auihsd

        This is actually why I’m leaving Tmobile. I was a loyal customer from Voicestream days and for YEARS they treated me like a valued customer: I got extra “loyalty” minutes in my account for years, then when I went over they would let me backdate a contract change and up my minutes to get me out of hundreds of dollars of fees, then before they launched an unlimited everything plan they offered it to loyal customers for $49.99….. now I call and I’m treated worse than if I were a brand new customer. I’ve moved my plan to $5/mo emergency and am waiting for Sept when I will terminate.

        • jarjon76

          In other words you want, want, want and are upset because you’re not getting just that. Figures.

      • Dswagg2k10

        Clearly your management needs a talking too, b/c my manager will hand me my a** if my save rate is not at least 84 percent(yes I’m a retention rep). And the only reason, you dush bag, we are concentrating on contracts is b/c we realized(as we always do after making dumb ass mistakes) that offering non contracted options was dump. Thats why we are losing so many customers, they want to jump ship as soon as they see something sparklely. 

        Been at tmobile for 6+ years and a reten rep 5+, yes I’m over most customers b/c they be doing the most, however T-mobile is the best company I’ve ever worked for. So this “No One Special” spazz and kiss my ***. B/c of you, today I’m going to get a call from somebody reading this post talking bout “your own reps said your CEO don’t give a s**t about you unless your 18+ and getting a contract.” Let me find you >_<

        P.S. I think this a secretly a Sprint Rep or hell CEO LOL. Goodday

        • No One Special

          My save rate is at 87% this month, an average of 84% for the past six months – did those stats in ANY way affect my realignment raking? Absolutely NOT – so don’t take a better-than-thou position.

          And don’t forget: I’m a retention rep, so I’m gonna have to listen to the same customer BS as you; however, the truth needs to be told. And that truth is, if you can’t give me an 18+ contract extension, no matter what your history or tenure with T-Mobile, you have no traction, and nowhere to stand.

          And by the way, it’s “Douche” not “Duch”. 

      • Dswagg2k10

        Clearly your management needs a talking too, b/c my manager will hand me my a** if my save rate is not at least 84 percent(yes I’m a retention rep). And the only reason, you dush bag, we are concentrating on contracts is b/c we realized(as we always do after making dumb ass mistakes) that offering non contracted options was dump. Thats why we are losing so many customers, they want to jump ship as soon as they see something sparklely. 

        Been at tmobile for 6+ years and a reten rep 5+, yes I’m over most customers b/c they be doing the most, however T-mobile is the best company I’ve ever worked for. So this “No One Special” spazz and kiss my ***. B/c of you, today I’m going to get a call from somebody reading this post talking bout “your own reps said your CEO don’t give a s**t about you unless your 18+ and getting a contract.” Let me find you >_<

        P.S. I think this a secretly a Sprint Rep or hell CEO LOL. Goodday

  • theWayofThings

    I’d say 90% of the people that belly-aching about this and are hoping this gives them an out on their contracts, only want to be able to call customer care and threaten to cancel for it, so that they’ll be transferred to loyalty and be given a retention offer…

  • theWayofThings

    I’d say 90% of the people that belly-aching about this and are hoping this gives them an out on their contracts, only want to be able to call customer care and threaten to cancel for it, so that they’ll be transferred to loyalty and be given a retention offer…

  • theWayofThings

    I’d say 90% of the people that belly-aching about this and are hoping this gives them an out on their contracts, only want to be able to call customer care and threaten to cancel for it, so that they’ll be transferred to loyalty and be given a retention offer…

  • theWayofThings

    I’d say 90% of the people that belly-aching about this and are hoping this gives them an out on their contracts, only want to be able to call customer care and threaten to cancel for it, so that they’ll be transferred to loyalty and be given a retention offer…

  • RAWshadTX

    I remember when I got a text about Texas taxing my ass for some sort of fee. I was like… Muthafuckas charging me more in a recession back then. But now I work at T Mobile. Employee discount! Besides, regulatory fee is only 20 cents more and yall know yall ain’t going no where else lol. Sprint? Please.

  • RAWshadTX

    I remember when I got a text about Texas taxing my ass for some sort of fee. I was like… Muthafuckas charging me more in a recession back then. But now I work at T Mobile. Employee discount! Besides, regulatory fee is only 20 cents more and yall know yall ain’t going no where else lol. Sprint? Please.

    • http://profiles.google.com/jeffshaught Jeff Haught

      Oh, sweet Baby Jesus! Please tell me you don’t do anything important there.

      • RAWshadTX

        You sound mad, are you mad? You’ll be okay.

        • AGuest

          I say let’s pass a fee on TMO employees. Then, when you become AT&T employees I say let’s lower your salary. What’s a little change…then, if you are a Texas TMO converted AT&T employee I say let’s double the fees….sounds fair. After all, you’re from Texas, you aren’t going anywhere…

        • AGuest

          I say let’s pass a fee on TMO employees. Then, when you become AT&T employees I say let’s lower your salary. What’s a little change…then, if you are a Texas TMO converted AT&T employee I say let’s double the fees….sounds fair. After all, you’re from Texas, you aren’t going anywhere…

        • TMOrep

          FYI, we as employees pay this Reg fee just the same as everyone else.  We aren’t exempt from it at all and don’t get any discount on it either.  If anything, companies need to have a tax for stuck up rude snobs like AGuest.  I talk to jerks on the phone daily that have some snotty remark about us reps that have much harder jobs then most people can imagine since we have to put up with smart a**es.  We need to tax those people double.   If you’re nice to us you will get more from us then if you treat us like dirt and act all high and mighty, which I assure you that you are NOT.

        • TMOrep

          FYI, we as employees pay this Reg fee just the same as everyone else.  We aren’t exempt from it at all and don’t get any discount on it either.  If anything, companies need to have a tax for stuck up rude snobs like AGuest.  I talk to jerks on the phone daily that have some snotty remark about us reps that have much harder jobs then most people can imagine since we have to put up with smart a**es.  We need to tax those people double.   If you’re nice to us you will get more from us then if you treat us like dirt and act all high and mighty, which I assure you that you are NOT.

        • http://twitter.com/corys00 Steve Cory

          Let’s be honest, as an employee, you pay $10 a month (assuming you have a data package) with true unlimited data and I’ve never been dinged for tethering. I’ll take the tax in stride because frankly, I’m getting a freaking deal on the plan.

        • Girth Brooks

          If my salary gets lowered 20 cents a month, I could care less.

        • RAWshadTX

          AGuest sounds like the type of guy that do Pilates, moist ass loser. Hate to tell you but we as the employees still get tax. Discounts for 10 dollars a month plus the insurance for 8. Reps get the craziest and wildest customers. Most people will never understand this, the job is an acquire taste, retail ain’t no joke, but its def won’t be my career.

        • Anonymous

          We do pay regulatory program fees.

        • Anonymous

          We do pay regulatory program fees.

    • http://profiles.google.com/jeffshaught Jeff Haught

      Oh, sweet Baby Jesus! Please tell me you don’t do anything important there.

    • http://profiles.google.com/jeffshaught Jeff Haught

      Oh, sweet Baby Jesus! Please tell me you don’t do anything important there.