Rumor Alert: T-Mobile No Longer Issuing Warranty Replacements For The G2x?

Update: We have been unable to get any official word from T-Mobile on this matter and while a number of our @TmoNews Twitter users reported the same findings, this is completely unconfirmed at this point.

When will the carriers and manufacturers listen to customer feedback and realize that silence is never golden? This newest G2x story comes courtesy of the folks at Android Community who say that an anonymous tipster has told that them the G2x is no longer being exchanged through T-Mobile’s warranty department for any of the current issues that are known to exist. So are we to understand that they won’t exchange the phone because of the reboots crashes and has a bleeding screen?

On a secondary note It’s been well beyond a “few days” since LG last updated us and promised an update regarding the Gingerbread release. T-Mobile needs just be up front with the situation. Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward. The longer we go without hearing anything the more frustrated customers become because they are left hanging with a bad piece of hardware.

I think we’ve reached the point that T-Mobile and LG admit to the phone being problematic and offer replacement models to those who request them. Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G.

Android Community

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  • H8stylist

    while i understand that having problems with phones (or any electronics for that matter) is frustrating, calling out for an upgraded replacement is rediculous.  a fair replacement would be the galaxy 4gs or mytouch 4g.  the sensation has a more powerful processor, a larger screen, 2.3 instead of 2.2 android, etc.

    that’s like saying that if you buy a fusion and three months later after multiple problems the dealer agrees to trade it in, you want a taurus instead.

    • HurrDurr

      >the sensation has a more powerful processor

      Ummm…No. Tegra 2 kicks the crap out of anything Qualacomm makes. just because it has an exttra 200 MHZ doesn’t make it more powerful.

      >a larger screen

      Okay.

      2.3 instead of 2.2 android

      That shouldn’t make a difference in price.

      • Anonymous

        not to mention both the mt4g and galaxy s 4g are both pretty significant downgrades specs-wise, minus the latter having faster data.

    • HurrDurr

      >the sensation has a more powerful processor

      Ummm…No. Tegra 2 kicks the crap out of anything Qualacomm makes. just because it has an exttra 200 MHZ doesn’t make it more powerful.

      >a larger screen

      Okay.

      2.3 instead of 2.2 android

      That shouldn’t make a difference in price.

    • HurrDurr

      >the sensation has a more powerful processor

      Ummm…No. Tegra 2 kicks the crap out of anything Qualacomm makes. just because it has an exttra 200 MHZ doesn’t make it more powerful.

      >a larger screen

      Okay.

      2.3 instead of 2.2 android

      That shouldn’t make a difference in price.

  • Curious George

    Seems like some of the new TMO ballyhooed phones (i.e. G2x and Sensation) have issues.  How about the Samsung Galaxy S 4G?  Seems to get decent ratings and have not heard of significant problems.  Am I wrong about that?  Is there a better overall option if I am looking for a phone with the latest technology sans the headaches?  

  • Curious George

    Seems like some of the new TMO ballyhooed phones (i.e. G2x and Sensation) have issues.  How about the Samsung Galaxy S 4G?  Seems to get decent ratings and have not heard of significant problems.  Am I wrong about that?  Is there a better overall option if I am looking for a phone with the latest technology sans the headaches?  

  • HurrDurr

    I’ve had my G2x since day one and I haven’t had any issues with it. Maybe I just got lucky, but I’m completely happy with my G2x running CM7.

    • Prod1702

      your running CM7 like me you wont see the shut downs and reboots that the stock 2.2 has.

  • http://twitter.com/Ant_Knee Ant_Knee

    Did a 4 year old write this article?  Its just demanding and arrogant.   If the phone has issues, and T-Mobile wont replace it, then invoke the manufacturer’s warranty.   Stop with the “gimme gimme wah wah” attitude.  T-Mobile didnt make the phone.   And to demand a Sensation 4G in place of the G2X? Yea ok.  Enjoy your MyTouch 4G, because you are not as entitled as you think you are

    • http://twitter.com/Flashfox Flashfox

      It’s not a “gimme gimme wah wah” attitude. Both LG and T-Mobile knowingly released a flawed product. It’s so bad that they pulled it. Call it punishment or good PR, but if T-Mo and LG bury their heads in the sand, how many users will they lose? Someone needs to biet the bullet, take responsibility and fix the relationship. If it means a replacing the G2x with a Sensation then so be it. T-Mobile could charge a nominal fee for this and charge all of this back to LG.  It might mean a loss but the PR would be worth much more.

      OR –>>> They can fix the phone! Apart from screen bleed, everything else is fixable in firmware.

      T-Mobile | LG… TALK TO US, overrule your legal eagles and keep your paying customers informed!

    • http://twitter.com/Flashfox Flashfox

      It’s not a “gimme gimme wah wah” attitude. Both LG and T-Mobile knowingly released a flawed product. It’s so bad that they pulled it. Call it punishment or good PR, but if T-Mo and LG bury their heads in the sand, how many users will they lose? Someone needs to biet the bullet, take responsibility and fix the relationship. If it means a replacing the G2x with a Sensation then so be it. T-Mobile could charge a nominal fee for this and charge all of this back to LG.  It might mean a loss but the PR would be worth much more.

      OR –>>> They can fix the phone! Apart from screen bleed, everything else is fixable in firmware.

      T-Mobile | LG… TALK TO US, overrule your legal eagles and keep your paying customers informed!

  • http://twitter.com/Ant_Knee Ant_Knee

    Did a 4 year old write this article?  Its just demanding and arrogant.   If the phone has issues, and T-Mobile wont replace it, then invoke the manufacturer’s warranty.   Stop with the “gimme gimme wah wah” attitude.  T-Mobile didnt make the phone.   And to demand a Sensation 4G in place of the G2X? Yea ok.  Enjoy your MyTouch 4G, because you are not as entitled as you think you are

  • http://twitter.com/Ant_Knee Ant_Knee

    Did a 4 year old write this article?  Its just demanding and arrogant.   If the phone has issues, and T-Mobile wont replace it, then invoke the manufacturer’s warranty.   Stop with the “gimme gimme wah wah” attitude.  T-Mobile didnt make the phone.   And to demand a Sensation 4G in place of the G2X? Yea ok.  Enjoy your MyTouch 4G, because you are not as entitled as you think you are

  • http://twitter.com/KARMA773 Karma

    so  tmobile says i got unlimited data, but a news says tmobile never has unlimited data only sprint offers that currently. whats true? they clal it unlimited even when there is a cap?

    • Anonymous

      T-Mobile’s unlimited data actually sloes down to EDGE or below after you reach its limit. So, basicslky,they are misleading their customers.

      • Prod1702

        do you want to pay overages after whatever level of data you have. I didn’t think so.

        • Anonymous

          I want my unlimited plan to be unlimited since that is what I was told it
          was, by T-Mobile, when I agreed to buy it. Why should my unlimited plan
          have the same limit as my 5gig per month plan?

          ———————
          JNM

        • Nate

          Throttled and capped are two different things. You’re still ‘unlimited’ just not at at a marginnally useful speed.

        • Nate

          Throttled and capped are two different things. You’re still ‘unlimited’ just not at at a marginnally useful speed.

        • Anonymous

          So I get what I have paid for only up to a point…after which I stop
          getting what I am still paying for…not good enough. It is called bait and
          switch.

          ———————
          JNM
          On Jul 5, 2011 10:26 PM, “Disqus”

        • Majenta Rulz

          With the new plans, it’s all out in the open.  As the customer, you have the choice of 4 data plans that allow for unlimited data consumption.  By unlimited data consumption, I am referring to the quantity of bits being transferred over the network.  When you sign up for the new data plans, you can pay for exactly how much data you need at full speed.  Even if you exceed your full speed data allowance, you can pay the difference in the data plan prices to get more full speed data even if your half way through your bill cycle.  Why should customers be forced into a $30 per month data plan when 85% of T-Mobile customers don’t even use 2GB of data per month?  With all cell phone service providers switching to tiered data plans, its nice to know that T-Mobile will never cut you off completely or charge data overage rates.  Although Sprint is the only company that provides unlimited high speed data, that is only with their 4G network.  When your using Sprint’s 3G network, the same throttling rules apply.  Hope your lucky enough to live in one of Sprint’s few 4G markets.  As for the finer points in advertising and marketing the word unlimited, T-Mobile’s advertisements have only ever talked about Unlimited DATA.  Not once has the terminology of unlimited high speed data ever been used.  At the end of the day your either going to agree with me, or not.  One thing is for sure, regardless of which side your on, by signing a service agreement with any service provider, you agree to and confirm that you have read and understand the terms of service.  Where in the terms of service does it say that unlimited HIGH speed data?  

        • Anonymous

          It seems a lot of people’s sticking point wasn’t that T-Mobile was throttling but that they were advertising it as unlimited.

          Now the terms for as long as I can remember would throttle you at 5gb, although its only been recently that this was enforced (previously you would get throttled at 10gb.)

          At this point T-Mobile has clarified their advertising. This shows that as a company they have listened. So its time to stop bitching because you signed an agreement that said you’d get throttled at 5gb, and T-Mobile is advertising it as 10, 5, 2 gb and 200mb of High speed data with no overage.

          ie direct from their web page: “•Unlimited high-speed data access (first 2 GB at up to 4G speeds on capable devices) 
          *Plan price includes $20 unlimited data. Unlimited high-speed data access (2 GB at up to 4G speeds on capable devices). If you use up your 2 GB of high-speed data, we will automatically reduce your speeds for the rest of your billing cycle. That means you will never have to worry about data overages.”  - The fine print isn’t smaller than any other text on the page and is easy to read. 

          Anyway, the point is it doesn’t matter anymore, T-Mobile changed their advertising and you signed an agreement anyway. 

        • http://pulse.yahoo.com/_ASLY6MKMKHP2HSETXPT73RZNPA infantry11b

          well, things were better, if anyone wants someone to blame, I say look up Trent Alvarez and flame him.  Before the throttle was 10GB then he sued, it went to 5, now it’s tiered….if he wasn’t a douchebag, this wouldn’t have happened, who in here would be throttled with a built in 10GB limit?

        • http://pulse.yahoo.com/_ASLY6MKMKHP2HSETXPT73RZNPA infantry11b

          well, things were better, if anyone wants someone to blame, I say look up Trent Alvarez and flame him.  Before the throttle was 10GB then he sued, it went to 5, now it’s tiered….if he wasn’t a douchebag, this wouldn’t have happened, who in here would be throttled with a built in 10GB limit?

        • http://pulse.yahoo.com/_ASLY6MKMKHP2HSETXPT73RZNPA infantry11b

          well, things were better, if anyone wants someone to blame, I say look up Trent Alvarez and flame him.  Before the throttle was 10GB then he sued, it went to 5, now it’s tiered….if he wasn’t a douchebag, this wouldn’t have happened, who in here would be throttled with a built in 10GB limit?

      • Lawjd96

        not sure why people keep saying it’s throttled to edge. it not edge. it’s much less than edge. you can stream on edge. you can’t stream when throttled.

      • Anonymous

        Speedtest shows the throttled speed to range from 10_15 kbps for me. Far from anything that could even be called remotely functional.

    • CharlieSheenisaMoron

      Sprint? thats a joke. Ok, so go get their “unlimited” data. Its unlimited cause its so slow. People on TMO can download more data in one minute than a sprint customer can in ten minutes. Sprint is consistently ranked slowest in data speeds. Not to mention they charge out the ass for it. Hope your like paying a premium for your horrible service. 

    • CharlieSheenisaMoron

      Sprint? thats a joke. Ok, so go get their “unlimited” data. Its unlimited cause its so slow. People on TMO can download more data in one minute than a sprint customer can in ten minutes. Sprint is consistently ranked slowest in data speeds. Not to mention they charge out the ass for it. Hope your like paying a premium for your horrible service. 

    • CharlieSheenisaMoron

      Sprint? thats a joke. Ok, so go get their “unlimited” data. Its unlimited cause its so slow. People on TMO can download more data in one minute than a sprint customer can in ten minutes. Sprint is consistently ranked slowest in data speeds. Not to mention they charge out the ass for it. Hope your like paying a premium for your horrible service. 

  • http://twitter.com/KARMA773 Karma

    so  tmobile says i got unlimited data, but a news says tmobile never has unlimited data only sprint offers that currently. whats true? they clal it unlimited even when there is a cap?

  • Mcmerk

    My Evo 4G is working flawlessy. No really. I havent had a single issue. The battery life also lasts the ENTIRE day. I never sold a phone for T-Mobile phone in the 3 years I worked for tmo that didnt have problems. Then they duck and cover when the problems arise. My suggestion? Jump off that sinking ship as fast you can. Used to be a great company for the 8 years I was a customer, 3 years working for them. But the germans really did a number on tmo usa.

    • Prod1702

      what does this really have to do with the G2X. 

      • Mcmerk

        Nothing. I had the phone for 13 days and saw all the problems and returned it. What it does my post does address is how DT is shattering T-Mo USA’s reputation with articles like this one. I’ve seen it from the internal side and things don’t look good for T-Mo customers and employees.

      • Mcmerk

        Nothing. I had the phone for 13 days and saw all the problems and returned it. What it does my post does address is how DT is shattering T-Mo USA’s reputation with articles like this one. I’ve seen it from the internal side and things don’t look good for T-Mo customers and employees.

        • Prod1702

          i work for t-mobile in a retail store that will most likely be close. i hope to not be working for them once all is said is done. i get what your saying because i talk about it everyday with people.

        • Prod1702

          i work for t-mobile in a retail store that will most likely be close. i hope to not be working for them once all is said is done. i get what your saying because i talk about it everyday with people.

        • CharlieSheenisaMoron

          I love how retail reps act like they know all the ins and outs of things, but I have yet to meet a single retail rep that could accurately tell me what policy was on simply things. Most retail agents dont know anything but how to spread rumors and give our incorrect change, so pardon me if your opinion doesnt hold much water. …… You act like TMO phones are the only ones that have issues. You fail to also point out that EVERY SINGLE PHONE EVER MADE AND EVER THOUGHT INTO EXISTENCE has issues. the iphone, android phones, flip phones, basic phones, smart phones, etc. There is not a single phone that goes without issue. Sure there are some customers that never have those issues impact them, but its a piece of tech. If you dont believe me, then go find me a phone that doesnt have any issues, and stock stroking yourself to your flawed evo. 

        • CharlieSheenisaMoron

          I love how retail reps act like they know all the ins and outs of things, but I have yet to meet a single retail rep that could accurately tell me what policy was on simply things. Most retail agents dont know anything but how to spread rumors and give our incorrect change, so pardon me if your opinion doesnt hold much water. …… You act like TMO phones are the only ones that have issues. You fail to also point out that EVERY SINGLE PHONE EVER MADE AND EVER THOUGHT INTO EXISTENCE has issues. the iphone, android phones, flip phones, basic phones, smart phones, etc. There is not a single phone that goes without issue. Sure there are some customers that never have those issues impact them, but its a piece of tech. If you dont believe me, then go find me a phone that doesnt have any issues, and stock stroking yourself to your flawed evo. 

        • CharlieSheenisaMoron

          I love how retail reps act like they know all the ins and outs of things, but I have yet to meet a single retail rep that could accurately tell me what policy was on simply things. Most retail agents dont know anything but how to spread rumors and give our incorrect change, so pardon me if your opinion doesnt hold much water. …… You act like TMO phones are the only ones that have issues. You fail to also point out that EVERY SINGLE PHONE EVER MADE AND EVER THOUGHT INTO EXISTENCE has issues. the iphone, android phones, flip phones, basic phones, smart phones, etc. There is not a single phone that goes without issue. Sure there are some customers that never have those issues impact them, but its a piece of tech. If you dont believe me, then go find me a phone that doesnt have any issues, and stock stroking yourself to your flawed evo. 

        • None

          I never had 1 single problem with either one of my Samsung Highlight phones.  None.  The more people repeat this “every phone has issues” line, the more it becomes (or remains) reality.

  • Anonymous

    I had mine replaced through asurion a week ago. I’ve been through five of these things and never had a reboot or poor battery life – just screen leakage and the browser force closing when streaming or watching flash content in the actual browser, and overheating. CM7 seemed to fix these issues except the leakage which is minimal on this one anyway. I haven’t felt this one overheat as of yet.

  • Havoktek

    Wow….
    LG = FAIL Sorry folks this was the fist launch into the big leagues and as long as
    I’ve owed, repaired and used electronics…..I never get the fiirst run…
    Still waiting…SGS II

  • Anonymous

    thank god my g2x is problem free!! :D

  • LGHater

    My G2x has many problems that trouble this piece of crap from LG. When I called TMO they gave me hard time to authorize warranty replacement. They said replacement won’t help. After lot of yelling they agreed to replacement and asked for $20. That’s just great… Anyway, after the replacement all my problems went away. They send me refurbished unit though. It’s a shame that TMO and LG are covering this up and coming up with bogus warranty exchange fees. This should be illegal. If manufacturer gave piece of crap to TMO and they brand it as TMobile G2x then TMO need to suck up the cost or ask LG to reimburse them for warranty processing not consumers.

    • Prod1702

      the reason it costs $20 to do a warranty exchange is because you are getting overnight shipping now. Where it was $10 before for ground shipping. If you don’t like the $20 shipping charge you can always go right to LG, or maybe better yet you should of got PHP.

      • Anonymous

        The problem I have with the $20 fee is that if you pay it and get a replacement that is DOA, you have to pay the same fee to get another replacement. If the issued replacement proves similarly defective in a short amount of time, say a week or so, the fee should be waived -or better yet, an in-store replacement at no charge should be offered.

        • Prod1702

          most reps will wave it if you need to do another one u just have to ask. i wave them every day in the store i work in.

        • Prod1702

          most reps will wave it if you need to do another one u just have to ask. i wave them every day in the store i work in.

        • CharlieSheenisaMoron

          Actually it is policy, as any customer service agent will tell you, to send a replacement device immediately and waive any cost for it when it is to replace a defective prior replacement. T-Mobile has been doing this for years. Please know what really goes on before trying to sound like it. 

        • CharlieSheenisaMoron

          Actually it is policy, as any customer service agent will tell you, to send a replacement device immediately and waive any cost for it when it is to replace a defective prior replacement. T-Mobile has been doing this for years. Please know what really goes on before trying to sound like it. 

        • Anonymous

          I based my statement on what the T-mobile representative told me when I asked about there policy on the matter while processing a replacement request, so either the policy is in fact as I stated and simply normally waived should a second our further replacement be required, our t-mobile needs to better educate their call center staff.

  • MM

    I did manage to get TMo to send me a replacement phone two weeks ago but the one that arrived had a worse screen problem that the one I had so I returned the new phone. I called customer service to get another one but they replied that they are no longer exchanging the phones for any know issue… so i’m stuck with my phone that has screen bleed issues along with the other bugs. 

  • eYe

    Most of you will hate me for this, but I really think MyTouch 4g is way better then either 2x or Sensation. Dual core is nothing but advertising gimmick. I really wish I did not sell my MT4G because that phone danced circles around my Sensation.

    • 19fonzy

      It’s a fast phone but it’s just getting ancient already. Everyone wants a qhd display not super lcd, 4.3″ or 4.0″ not 3.8″ screen, dual core not single core , newest version of android with newest version of sense not some outdated sofware. Overall it’s a phone that can get the job but everyone wants the new stuff !

    • http://www.phoneapapoulusfacelickiest.org phone face

      MT4G rules… im running gingerbread with sense 3.0… and it runs great!

    • Anonymous

      I’ve been using my MT4G and Sensation at the same time for 3 days now and must say, The MT is kinda faster than the Sensation when scrolling through the menus and on speedtests. I still love this phone!

    • Anonymous

      I’ve been using my MT4G and Sensation at the same time for 3 days now and must say, The MT is kinda faster than the Sensation when scrolling through the menus and on speedtests. I still love this phone!

  • The Dude

    After two G2x’s I called it quits. Don’t get me wrong… I loved the G2x… except for the rebooting issue. That was a Deal Killer. Now I’m running on the HTC Sensation. Best mobile device I’ve ever had!

  • Nuttinnyce951

    I love my g2x but lately it’s been acting up, randomly shuts down and have to pull the battery to get it back up. Considered rooting but I shouldn’t have to do that to make the phone act right. tmo better get their act together soon…

  • Anonymous

    …***sigh***

    I really love T-Mobile, but I really wish ONE time I wouldn’t end up with the phone that generates this type of article.  First the BH2.  Then the Vibrant.  Now the G2X.  (oh, and wife had the Cliq)  

    Why oh why didn’t I just buy the stupid HTC Sensation?

  • http://profiles.google.com/santi.sicko Santi Go

    I Ordered A Warranty Replacement After Reading This. Dude Didn’t Hesitate And Didn’t Even Charge Me The $5 Overnight Shipping Fee. WIN.! I Just Said My Camera Kept Force Closing After 2 Factory Resets (Bullshit.) 

    • London Jr.

      exactly what you have to do to get it replaced but the point is they are telling people to wait for an update but aren’t telling people when its gonna arrive

    • Nate

      So, you lied about the camera force closing so you can get a new device? Its stuff like thar, that makes things like this happen. Congrats, Darwinism.

      • Anonymous

        Sorry Nate, but T-Mobile is the bigger liar here.  I have numerous examples of where the CSRs have actually lied, sprinkled with lots of incompetence on top.

        It’s conduct like T-Mobile’s that makes customers do what they do, to get remedies for their problems.

        • theWayofThings

          Mike, you really seem to like to hate on t-mobile reps..  The reps do and say what they are told to say and do… often times they try to follow policy, but can find three or four different policies for same issue and if they ask a supervisor to clarify, they are given three or four different answers… Most reps want to do their jobs honestly and competently, but they are given jackshit to work with.

          I would love to see you sit in a T-mobile CSR’s seat for a day and see what the real problem is…

          As far as T-mobile’s conduct being the reason for customer dishonesty… you’re pretty much right… 90% of the customers calling in to dispute a charge or want something they don’t deserve are doing because they simply know they t-mobile will eventually give in and give them what they want… T-mobile has trained their customers that if the bitch and whine and lie and keep calling back, sooner or later they will get what they want…

          T-mobile has exhausted itself bending over backwards to kiss the asses of the customer… need proof? Next year, there won’t be a T-Mobile USA.

        • theWayofThings

          Mike, you really seem to like to hate on t-mobile reps..  The reps do and say what they are told to say and do… often times they try to follow policy, but can find three or four different policies for same issue and if they ask a supervisor to clarify, they are given three or four different answers… Most reps want to do their jobs honestly and competently, but they are given jackshit to work with.

          I would love to see you sit in a T-mobile CSR’s seat for a day and see what the real problem is…

          As far as T-mobile’s conduct being the reason for customer dishonesty… you’re pretty much right… 90% of the customers calling in to dispute a charge or want something they don’t deserve are doing because they simply know they t-mobile will eventually give in and give them what they want… T-mobile has trained their customers that if the bitch and whine and lie and keep calling back, sooner or later they will get what they want…

          T-mobile has exhausted itself bending over backwards to kiss the asses of the customer… need proof? Next year, there won’t be a T-Mobile USA.

        • theWayofThings

          Mike, you really seem to like to hate on t-mobile reps..  The reps do and say what they are told to say and do… often times they try to follow policy, but can find three or four different policies for same issue and if they ask a supervisor to clarify, they are given three or four different answers… Most reps want to do their jobs honestly and competently, but they are given jackshit to work with.

          I would love to see you sit in a T-mobile CSR’s seat for a day and see what the real problem is…

          As far as T-mobile’s conduct being the reason for customer dishonesty… you’re pretty much right… 90% of the customers calling in to dispute a charge or want something they don’t deserve are doing because they simply know they t-mobile will eventually give in and give them what they want… T-mobile has trained their customers that if the bitch and whine and lie and keep calling back, sooner or later they will get what they want…

          T-mobile has exhausted itself bending over backwards to kiss the asses of the customer… need proof? Next year, there won’t be a T-Mobile USA.

      • Anonymous

        Sorry Nate, but T-Mobile is the bigger liar here.  I have numerous examples of where the CSRs have actually lied, sprinkled with lots of incompetence on top.

        It’s conduct like T-Mobile’s that makes customers do what they do, to get remedies for their problems.

  • Yancy

    Did all of you miss the what the title said? “Rumor Alert”.. It’s only a rumor. I just got an exchange for dust under the screen. My new G2x is amazing and not one problem! So quit bitching about every little thing and go back to a flip phone. The only acceptable replacement for this phone is a G2x.. You do not deserve an upgrade or a downgrade. Just because you couldn’t wait to get a new phone so you got the G2x instead of a Sensation is your fault so deal with it. I have been a loyal T-Mobile customer for 8 years, and have never considered switching.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • 808prettyboy808

      You need to just shut the hell up!! As far as I’m concerned these phones should have been put through test to confirm that they are working properly before being put up on the counters.. So yes it would be LGs fault and t-mobiles as well for these problems that we are having..

      • CharlieSheenisaMoron

        Pretty boy? Wow, are you trying to advertise your sex line with the 808 too or is that some fake gang tag your trying to pull off lol. 

        Why dont you “shut the hell up!!” and let the big boys do the talking. Phones are put through tests to confirm that they are working properly, but unfortunately tests cannot guarantee no issues ever. It is unfortunate that these issues arise, and aside from the poor choice or article writing by the tmonews staff, tmo will replace phones that have malfunctions and/or defects. Every phone and wireless device has issues. I do not know of a single one that does not. However, TMO actually has one of the easiest warranty processes out there and do their best to get customers with working phones. Tmo simply tries to prevent unwarranted exchanges because it costs the company tons of money….thats right…it costs tmo money to do exchange…far more than you may pay in some cheap warranty fee. Not to mention that around 1/2 of phones exchanged are done without issues warranting an exchange this means tmo and manufacturers are taking big financial losses. Many of these phones being exchanges are done by customers who lie about their issues to get an exchange when something as simple as a reset could fix it. Then those losses in revenue translate to highter rate plan costs, and smaller discounts on upgraded phones. 

        • Yancy

          I agree. Half the people that get an exchange is for probably some rouge app they downloaded and ends up being a huge financial problem. They then call Customer Service and Bitch for their own mistake. I don’t understand how everything is blamed on the company. When it takes the end user to destroy a great product. So PrettyBoy Shut the Hell up! :D Glad I’m not the only one who does not have their head in the sand!

  • Anonymous

    This phone was advertised with an upgrade to 2.3 soon, I think came out in April.

    it was also advertised to have WiFi but made no mention that it might reboot your phone.

    GPS, no mention of reboots when you use it.

    If LG and/or T-Mobile can’t deliver a fix within a reasonable time they should do what Cincinnati Bell just announced for a Motorola phone and let the end user root their phone and not void the warranty.

    The most important thing for them is to make the customer HAPPY!

    Google should step in and offer some kind off help because it’s things like this that will get those who don’t want to root their phone move to an iphone, windows phone or something else. Android needs to get it’s act together by getting upgrades out together and on time or they will lose a lot of future customers.

  • London Jr.

    you fools arent paying attention, they are trying to avoid replacing the phones for the certain known issues and are still replacing them for certain issue… its obvious most of these people don’t read the whole article let along the whole title

  • http://pulse.yahoo.com/_EVZR6774PL27ROXUJQSQQEP4X4 Mauni M

    Glad my G2x works. For now. (knocks on wood)

  • http://pulse.yahoo.com/_EVZR6774PL27ROXUJQSQQEP4X4 Mauni M

    Glad my G2x works. For now. (knocks on wood)

  • Anonymous

    well good thing i bought the sg4g instead of this. As much as it hurts not to have dual core its a great phone all around and i avoided a major headache. Now if god dam Samsung will bring gingerbread i would be really happy…

  • abcd

    This thing sucks… you get contract with t-mobile with 2 years and phone happens to be crap. t-mobile should offer exchange to all! Anyone hearing!!

  • guest

    This story is BULL. I work for tmobile and did and exchange today. It can be done at your local corp store though quickview. NO PROBLEM.
     

    • guest

      i work in a retail store as well and have been able to process G2X exchanges. i did notice today that mytouch4g’s are now an option for a replacement model. i’ve never seen that happen on such a new phone before.

  • Speedracerturbo

    I am telling you we need to do a Class Action lawsuit for this! I am on my 7th G2X between me and my wife!!! They told me they would not exchange my phone and said if I wanted a new phone I would have to buy one at a discounted price of 250.00?! WTF?! 

    • theWayofThings

      Gotta love the resounding cry for a class-action suit… do you know what most people get out of class action suit? A pittance… Usually the company settles for an amount that is barely an insect bite to them, the lawyers get a big chunk of money, the customers represented in the suit get a little bit of pocket change… and NOTHING changes… except maybe the company off-sets the cost of the law-suit by raising rates or adding new costs, like upgrade or exchange fees… 

      If you’re on your seventh G2X, then you’ve turned down the multiple exchange, and in the terms of service, that’s all t-mobile has to do for you, if you’ve had more than 2 exchanges in three months, you get offered a different phone.. if you refuse that alternate, then it’s on you… deal with it.

      • MisterrTmoRep

        its three exchanges in 90 days….

        • theWayofThings

          More than 2 exchanges would = 3 exchanges, would it not?
          And since a month is roughly 30 days, 3 months would be basically 90 day, yes?

    • Lcg1519

      3 in 90 days is all it takes…you should have switched phones. I’m not saying its your fault..but you do have options now. 

  • http://twitter.com/Lawless_1 Lawless_1

    My Sidekick 4G runs smooth as butter and around 17mb/s :)

  • http://twitter.com/Lawless_1 Lawless_1

    My Sidekick 4G runs smooth as butter and around 17mb/s :)

  • http://twitter.com/Lawless_1 Lawless_1

    My Sidekick 4G runs smooth as butter and around 17mb/s :)

  • Anonymous

    I’ve just resigned myself to the fact that tmo is just a bunch of liars, we’re not getting gingerbread, all that crap. (shrug) Live and learn.

    • theWayofThings

      T-mobile has no control over that… The software upgrade has to come from the manufacturer… LG said the android update would be forthcoming to t-mobile, and t-mobile took LG at their word… if you wanna get pissed at someone, get pissed at LG..

      I really wish that US cellphone companies would just step away from selling phones and just have it done directly through the manufacturers… Let all the troubleshooting, Warranty Exchanges, Software bitching all be done by the people that made the damn things in the first place..

      • http://pulse.yahoo.com/_U3HGPB25ETU3UFJRWSVTND3NOI Makaveli Mel

        When I called tmobile not to long ago, they said the same thing. We are waiting for LG. If they are replacement the phones, I’ll be happy with a sensation. 

      • http://pulse.yahoo.com/_U3HGPB25ETU3UFJRWSVTND3NOI Makaveli Mel

        When I called tmobile not to long ago, they said the same thing. We are waiting for LG. If they are replacement the phones, I’ll be happy with a sensation. 

    • Andy

      That’s a problem with Android. This is what people call fragmentation.

      You are totally up in the sky with no clue you will get the lastest update from manufacture or not. And let tell you this: Most probably you will not.

      Every 2 weeks these manufactures come with 1 or 2 new crappy Android phones and of course they never give you the latest updates otherwise how they sell their new phone in next 2 week and the other new phone 2 week after that? Plus it cost money to edit and make it available for current phones so they just skip it. So if you want the latest Android with some other bugs and problems in your phone you have to buy new one or flash it or wait 2 years till you can upgrade. Stupid and sad but thats the way Android phones work.

      This is not T-Mobile problem really. It’s Android problem.

    • Andy

      That’s a problem with Android. This is what people call fragmentation.

      You are totally up in the sky with no clue you will get the lastest update from manufacture or not. And let tell you this: Most probably you will not.

      Every 2 weeks these manufactures come with 1 or 2 new crappy Android phones and of course they never give you the latest updates otherwise how they sell their new phone in next 2 week and the other new phone 2 week after that? Plus it cost money to edit and make it available for current phones so they just skip it. So if you want the latest Android with some other bugs and problems in your phone you have to buy new one or flash it or wait 2 years till you can upgrade. Stupid and sad but thats the way Android phones work.

      This is not T-Mobile problem really. It’s Android problem.

  • Anonymous

    Yeah um a Sensation 4G is not a direct replacement for the G2X.. there might not be one. No other stock Android dual core phones on T-Mobile.

    • http://pulse.yahoo.com/_U3HGPB25ETU3UFJRWSVTND3NOI Makaveli Mel

      what? Do you even know the specs? Sensation is a dual core processor.

      • some guy

        its not stock!

        • http://pulse.yahoo.com/_U3HGPB25ETU3UFJRWSVTND3NOI Makaveli Mel

          right, I know its not stock, but that doesnt matter when finding an equivalent phone. thats the closest replacement to the g2x. just because its doest have a stock software doesnt mean its not in the same level.

        • Anonymous

          It’s a newer device with higher build quality, higher specs and a higher price tag. It’s not a direct replacement.

        • Anonymous

          The fact that they came out within 60 days of each other and niether t mobile or LG offered an update in between means the Sensation IS a fair replacement.  Many of the g2x owners (I was one) would keep the phone if any of their problems were resolved.  The longer tmobile drags their feet, the more this looks like a doa product.

        • Cquence83

          If the sensation 4g had 2.2 on the phone without sense then the speed would dust the G2X. Trust me

      • Tyshawnstuart

        Yeah but its not as good as the g2x in terms of speed making it a not so good alternative

    • http://pulse.yahoo.com/_U3HGPB25ETU3UFJRWSVTND3NOI Makaveli Mel

      what? Do you even know the specs? Sensation is a dual core processor.

  • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

    i just hope if in case the Optimus 3D come to Tmobile its no as bad as the G2X

    BRING IT ON HTC EVO 3D with AWS!!!!

    • None

      Co-worker just brought one in today from Sprint.  The 3D made me a little dizzy but woah, it really is cool.  I know its a bit of a gimmick but it does have the wow-factor (until Hercules)

  • http://thesistown.com/writing/basics/dissertation-proposals dissertation proposal

    thanks for the post! i liked it!

  • Timmydavis

    “Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward.”

    that may be the worst sentence ever written, do you at least TRY to proof read before you post? 

    • Moehelmy

      Obviously you don’t either!

    • Lcg1519

      Does it matter? Did you get picked on in school? Do you have daddy issues? Nobody needs an English teacher in a tech blog. You got the point he was trying to make…leave it at that. 

      • http://pulse.yahoo.com/_2CVZ7J5KCWE5K4GJTYHRKXS65E First L

        Actually, it would be nice if the writers and readers were literate. Not like you.

      • http://pulse.yahoo.com/_2CVZ7J5KCWE5K4GJTYHRKXS65E First L

        Actually, it would be nice if the writers and readers were literate. Not like you.

  • Timmydavis

    “Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward.”

    that may be the worst sentence ever written, do you at least TRY to proof read before you post? 

  • Timmydavis

    “Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward.”

    that may be the worst sentence ever written, do you at least TRY to proof read before you post? 

  • Samus91

    I got my phone one day 1 and I have had no problems with mine.  While I’m sure there are hardware issues with these phones I don’t think this story is true.  I think this is a case of moron consumers.

    • http://twitter.com/lithelilyd The Rambo

      I am anything BUT a moron consumer. I know how to handle a phone and the majority of these phones have all the issues listed. Because i am not a moron consumer I don’t keep turning my phone in to be replaced but I can no longer wait for a fix that doesn’t seem to be coming. 

    • http://twitter.com/lithelilyd The Rambo

      I am anything BUT a moron consumer. I know how to handle a phone and the majority of these phones have all the issues listed. Because i am not a moron consumer I don’t keep turning my phone in to be replaced but I can no longer wait for a fix that doesn’t seem to be coming. 

    • Lcg1519

      I’m very happy that your phone is working…but if you honestly think the flood of issues is from “moron consumers” then you mister (or miss) are a moron! I don’t own a g2x…but as a Tmo employee I do sell them..and I can assure you that the issues we hear of are true, and are in no way related to the consumer. THE DEVICE IS FAULTY! From screen bleeds to random reboots to all out freezes, this phone has issues. 3 of my reps own them and they all have constant issues with them. Its to the point where my own reps won’t sell the phone. At one point our entire return bin was full of only the G2X…its pretty sad. Tmo AND LG need to figure out a solution, and quickly…for their own sake. Before you say anything “moronic”…I am in no way shape or form a smartphone novice…this phone is the HD2 all over again. Sad. 

      • Anonymous

        I didn’t have a single problem with the HD2.  I ordered 6 of them last March, and have since bought even more for my family.  To say that it is comparable to the HD2, is incorrect.

      • Anonymous

        I didn’t have a single problem with the HD2.  I ordered 6 of them last March, and have since bought even more for my family.  To say that it is comparable to the HD2, is incorrect.

        • Anonymous

          Again, you’re lucky to have phones that work perfectly.

          Unless you know and have talked to EVERY person that has owned an HD2, you can’t possibly say it isn’t comparable. Store reps deal with these problems, so I would say the expert knows best?

        • Lcg1519

          The hd2 was tmobiles biggest flop. They put so much money into marketing and promoting the phone just yo have it fall apart. Trust me when I tell you the hd2 was a failure. T-Mobile wanted it to be what the EVO ended up being for sprint…obviously that didn’t happen. Microsoft screwed the pooch with the 6.5.3 ( Im not 100% on the version) but after that update it all went to hell. The hd2 IS slightly different because it was the first time the none techy crowd really adopted a smartphone so a lot of people didn’t understand clearing cache and memory, file organization, and just basic computer up keep. Beyond the point though…I’m happy the hd2 works for u…but for the average consumer (who is not doing anything wrong, but may not know techy work arounds) the hd2 and g2x have been a nightmare.

        • Lcg1519

          The hd2 was tmobiles biggest flop. They put so much money into marketing and promoting the phone just yo have it fall apart. Trust me when I tell you the hd2 was a failure. T-Mobile wanted it to be what the EVO ended up being for sprint…obviously that didn’t happen. Microsoft screwed the pooch with the 6.5.3 ( Im not 100% on the version) but after that update it all went to hell. The hd2 IS slightly different because it was the first time the none techy crowd really adopted a smartphone so a lot of people didn’t understand clearing cache and memory, file organization, and just basic computer up keep. Beyond the point though…I’m happy the hd2 works for u…but for the average consumer (who is not doing anything wrong, but may not know techy work arounds) the hd2 and g2x have been a nightmare.

        • Lcg15

          Obviously I’m ignoring the mass adoption of the iPhone. Everything is spoon fed to the consumer and without multitasking back then it was alreat crippled.

        • Lcg15

          Obviously I’m ignoring the mass adoption of the iPhone. Everything is spoon fed to the consumer and without multitasking back then it was alreat crippled.

        • Lcg1519

          The hd2 was tmobiles biggest flop. They put so much money into marketing and promoting the phone just yo have it fall apart. Trust me when I tell you the hd2 was a failure. T-Mobile wanted it to be what the EVO ended up being for sprint…obviously that didn’t happen. Microsoft screwed the pooch with the 6.5.3 ( Im not 100% on the version) but after that update it all went to hell. The hd2 IS slightly different because it was the first time the none techy crowd really adopted a smartphone so a lot of people didn’t understand clearing cache and memory, file organization, and just basic computer up keep. Beyond the point though…I’m happy the hd2 works for u…but for the average consumer (who is not doing anything wrong, but may not know techy work arounds) the hd2 and g2x have been a nightmare.

      • Anonymous

        I didn’t have a single problem with the HD2.  I ordered 6 of them last March, and have since bought even more for my family.  To say that it is comparable to the HD2, is incorrect.

    • Anonymous

      You’re an absolute idiot.  

  • Amols

    Amen,   this lack of clear communication and the gall to come out with a less then ready phone is very frustrating.

  • Amols

    Amen,   this lack of clear communication and the gall to come out with a less then ready phone is very frustrating.

  • Jabombardier

    Mine works well. Issues that were far and few in between virtually have stopped. Light leaking is there, howeverreally is a non-issue.

  • Jabombardier

    Mine works well. Issues that were far and few in between virtually have stopped. Light leaking is there, howeverreally is a non-issue.

  • Caplive

    I have had random reboots and frozen screens about 5 times a week since I got my G2X,got a replacement phone and it was worse than the original,BUT I didn’t send my original phone back right away so I was able to go back to the original phone.How sad is it that you get a $500 phone and it’s defective and no one stands behind it.My phone still reboots etc but the way TMobile and LG are handleing it I will have to live with it or just throw it away and get a different phone,it’s really unacceptable.

  • Lori Bailey

    My phone totally rocks in speed and processing power.  That being said,
    I too suffer from multiple random reboots, at least 3 a day, and to the point I have to remove and replace my battery to get it to restart again.  The screen bleed is noticeable but bearable.  I really want to keep this phone, but I need that Gingerbread update more than ever.  Other users who rooted and placed Gingerbread on theirs have had their software issues fixed from what I can tell.  Hurry up TMo and LG!!!

    • FlyerR

      The fix according to Tmo tech reps is to delete as much of used memory space as possible – (some of it is weird and makes the phone kinda useless)
      - movings apps to SD- clearing cache, and everything else on your browser- deleting apps you don’t need- don’t take too many pictures- don’t have too many contacts- don’t store your music-etc etcThey are aware that this is an issue (software) – and it seems to overheat the phone, which causes the resets.  I think that is why they stopped the refunds as they hope the updated software should fix it and save them a bundle.  Yet the problem is that they are not thinking about the value of negative publicity.For business analysts at TMO — fix your models (that is assuming they have business analysts and not just sales people).

      • Bobblehead

        This is not a fix.  Any company promoting this as a fix must not think much of their customers.

      • Bobblehead

        This is not a fix.  Any company promoting this as a fix must not think much of their customers.

  • Lori Bailey

    My phone totally rocks in speed and processing power.  That being said,
    I too suffer from multiple random reboots, at least 3 a day, and to the point I have to remove and replace my battery to get it to restart again.  The screen bleed is noticeable but bearable.  I really want to keep this phone, but I need that Gingerbread update more than ever.  Other users who rooted and placed Gingerbread on theirs have had their software issues fixed from what I can tell.  Hurry up TMo and LG!!!

  • Anonymous

    Those upset at T-Mobile and/or Lucky Goldstar should remember that it’s corporate nature (similar to human nature) to do anything that will 1) cause current purchasers/users to ask questions and demand answers; 2) return a product via a warranty claim; or 3) do anything that will negatively affect the bottom line.

    This kind of business behavior is just the way it goes, the tried and true tactic of remaining tight lipped. IMHO, however, nowadays the tight-lipped approach rarely works as a response to customer concerns. From what I have observed, instant online discussions (whether complaints, rants or trashing) has rendered the strategy outdated.

    As to the G2X controversy, this is a mess for T-Mobile and huge problem for Lucky Goldstar. T-Mobile has to deal with perhaps millions of warranty claims, LG has suffered a nick in its newly-forged reputation as maker of quality products, has had to tap into its checking account to give millions in refunds, and set about repairing its relationship with carriers and users of its products. Both companies remaining silent or LG making cryptic statements about “updates” are misguided.

    Seems to me that LG and T-Mobile did not get the memo, that in these days of YouTube, cheap webpages, blogs, and fan forums, the better way to deal with problems is to be up front, discuss the issues head-on and if necessary to bite the bullet, even if it’s going to cost millions to deal with the situation. LG and T-Mobile have metaphorically poured gasoline on the fire (or as the saying goes, their “cover-up” and/or sticking their heads in the sand are worse than the original problem).

    A good example of the way to nowadays to respond to a problem is how Apple took the “antenna-gate” bull by the horns.  Within a short time Apple had Steve Jobs giving a press conference, he announced “free cases for all” and admitted, albeit reluctantly, that if held “incorrectly” the iPhone had a reception problem.

    As I posted before, T-Mobile should have announced why it stopped selling the G2X (software was buggy; hardware issues).  And LG should have admitted that the G2X was debuted prematurely.

  • Anonymous

    Another lesson from all this that T-Mobile and LG have not seemed to learn:

    Since most of these high-end phones are the same, in terms of functionality and form factor, from the chatter on the Net what now matters to prospective and actual purchasers: good customer service; backing up the product; and addressing customer concerns. 

    It’s not going to end well for the manufacturer and carrier who appear to be focused only on sales numbers, by launching phones that read impressive and look cool, but have problems inside.

    To be sure, this is how Goldstar in the 80s and 90s became known as a seller of cheap, worthless electronics.  Its $100 stereo systems, for example, looked nice on the outside (not cool looking, simply OK), but inside the electronic components were junk.

    One has to wonder, has LG[oldstar] abandoned the design and manufacturing habits of old?  Maybe not, eh.

    • None

      My washer and dryer from LG are awesome!!

    • http://pulse.yahoo.com/_HGEPMKECQHV4BVIDCEHTQJZV7M CINNALOCKS III

      My Television is LG and it is pretty damn good too. Not all LG is an issue.

    • http://pulse.yahoo.com/_HGEPMKECQHV4BVIDCEHTQJZV7M CINNALOCKS III

      My Television is LG and it is pretty damn good too. Not all LG is an issue.

    • http://pulse.yahoo.com/_HGEPMKECQHV4BVIDCEHTQJZV7M CINNALOCKS III

      My Television is LG and it is pretty damn good too. Not all LG is an issue.

  • Sean Steele

    I’ve been asking Tmobile on twitter if my g2x will be replaced.  No response.   This was after I gave them a second chance after putting up with motorola, tmobile, and the horrible thing known as the Cliq.   I was stupid for spending $500 on a gsx and giving them another shot at my loyalty.  Once this contract is up I will be going to Sprint for good.   I have a $500 paperweight with a bleeding screen, random reboots, and the most god awful battery life I’ve ever seen.   If they won’t make that right I’ll blast them to every techie I know and on every social media site I have.  Meanwhile they still kick out tweets about how awesome their service, handsets, and customer service are.  Pathetic.