Rumor Alert: T-Mobile No Longer Issuing Warranty Replacements For The G2x?

Update: We have been unable to get any official word from T-Mobile on this matter and while a number of our @TmoNews Twitter users reported the same findings, this is completely unconfirmed at this point.

When will the carriers and manufacturers listen to customer feedback and realize that silence is never golden? This newest G2x story comes courtesy of the folks at Android Community who say that an anonymous tipster has told that them the G2x is no longer being exchanged through T-Mobile’s warranty department for any of the current issues that are known to exist. So are we to understand that they won’t exchange the phone because of the reboots crashes and has a bleeding screen?

On a secondary note It’s been well beyond a “few days” since LG last updated us and promised an update regarding the Gingerbread release. T-Mobile needs just be up front with the situation. Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward. The longer we go without hearing anything the more frustrated customers become because they are left hanging with a bad piece of hardware.

I think we’ve reached the point that T-Mobile and LG admit to the phone being problematic and offer replacement models to those who request them. Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G.

Android Community

Tags: , , , , ,

  • Gregg Martinson

    This is nerve-wracking for a G2X owner.  My only concern with the phone is the battery life and the fact that it refuses to wake from sleep(could be due to my custom ROM).  What should I do? Go back to TMO and ask for a different phone?

    • Anon.Reader

      Could be? It is.
      Also your warranty is voided since you rooted. Hope you know how to go back to stock.

    • Anon.Reader

      Could be? It is.
      Also your warranty is voided since you rooted. Hope you know how to go back to stock.

    • Anon.Reader

      Could be? It is.
      Also your warranty is voided since you rooted. Hope you know how to go back to stock.

      • Nate

        Cosigned…

        You can’t bitch if you’re running a rom.

      • Nate

        Cosigned…

        You can’t bitch if you’re running a rom.

      • Nate

        Cosigned…

        You can’t bitch if you’re running a rom.

  • Vkevin24v

    SENSATION > G2X

    • None

      Real helpful, thanks.

    • None

      Real helpful, thanks.

    • None

      Real helpful, thanks.

    • None

      Real helpful, thanks.

  • Mj05271991

    Starting to sound like AT&T more and more !!!! They did the same thing to me for my mytouch 4g. This isn’t cool t-mobile

  • Cameron W3st

    this sounds like a massive legal issue to me…I’m pretty sure there is no clause in my contract that says “if your device is defective, you can exchange it (unless you have the G2X)”…especially since I became a Tmobile member in like…2002?  

  • Edelaney61

    I have had the G2X for about a month now and it is bt far one of the most tech savvy phones I have ever owned yet it is the WORST phone I have ever owned. I paid damn near full price because I had the partial upgrade. If they do not start to do something soon I will just file a suit with the Missouri Attorney Generals Office and let them deal with it. It seems to me it sure would be cheaper to replace these P.O.S with 4G slide or something similar. Oh and if you read closely in your contract there is a loop hole if they do not provide the service promised you can get out of it without a penalty.

  • Edelaney61

    I have had the G2X for about a month now and it is bt far one of the most tech savvy phones I have ever owned yet it is the WORST phone I have ever owned. I paid damn near full price because I had the partial upgrade. If they do not start to do something soon I will just file a suit with the Missouri Attorney Generals Office and let them deal with it. It seems to me it sure would be cheaper to replace these P.O.S with 4G slide or something similar. Oh and if you read closely in your contract there is a loop hole if they do not provide the service promised you can get out of it without a penalty.

    • Cameron W3st

      I’m also thinking of filing a lawsuit with the California AG…I’m on my 3rd G2X…it was actually pretty solid for a while…but now it’s all starting again…

    • Cameron W3st

      I’m also thinking of filing a lawsuit with the California AG…I’m on my 3rd G2X…it was actually pretty solid for a while…but now it’s all starting again…

    • Cameron W3st

      I’m also thinking of filing a lawsuit with the California AG…I’m on my 3rd G2X…it was actually pretty solid for a while…but now it’s all starting again…

  • http://profiles.google.com/drepope100 u m

    I’ve just got my 4th replacement on the 1st. I’ve been offered the Mytouch 4g and that’s totally unacceptable. I love my G2X, but no matter how many replacements I’ve received , I’m having the same issues and I DO NOT want any device with a overlay (motoblur, sense, touchwiz etc). The worse part is………….I own 2 G2x’s! I think refunds are in order.

  • http://profiles.google.com/drepope100 u m

    I’ve just got my 4th replacement on the 1st. I’ve been offered the Mytouch 4g and that’s totally unacceptable. I love my G2X, but no matter how many replacements I’ve received , I’m having the same issues and I DO NOT want any device with a overlay (motoblur, sense, touchwiz etc). The worse part is………….I own 2 G2x’s! I think refunds are in order.

  • http://twitter.com/KARMA773 Karma

    NEW YORK (AP) — Are you a wireless data glutton or a nibbler?
    Many
    Verizon Wireless customers will have to figure that out — perhaps as
    soon as this week — as the country’s largest wireless carrier is set to
    introduce data plans with monthly usage caps.
    Here’s some help determining which plan will work for you, even if you don’t know how many megabytes are in a gigabyte.
    Verizon
    hasn’t said what its plans will look like. But because AT&T
    introduced capped data plans a year ago and T-Mobile USA eliminated its
    unlimited data plan in May, this is well-trod ground.
    The new
    Verizon plans will most likely apply only to new customers or people
    trading up to smartphones. They could also apply to smartphone users
    buying new phones.
    The tricky thing about capped data plans is
    that few people have a clue how much a megabyte of data is, so they
    don’t know much to sign up for. The phones themselves aren’t much help:
    Although they can tell you how much data you’ve consumed so far this
    month, they can’t tell you which of your smartphone’s myriad functions
    are responsible.
    By contrast, a minute spent talking on the phone
    is easy to understand, and many people have learned roughly how many
    minutes they use every month.
    For AT&T, the introduction of
    data caps has gone quite well, but some customers are complaining
    because their data usage reports are hard to decipher. AT&T says 90
    percent of its customers on capped plans stay within the limits, but it
    won’t say how much those who go over end up paying, on average.
    Verizon now charges $30 a month for an unlimited smartphone data plan.
    Here’s a look at potential caps:
    – Less than 200 megabytes per month.
    It’s
    possible Verizon could have an entry-level plan for $10 or so per month
    with a very low data limit, such as 75 megabytes per month. But any
    plan with less than 200 megabytes per month should be considered mainly a
    tease. It will be very hard to stay under the limit.
    Email,
    automatic software updates and other data consumption in the background
    will easily eat up 75 megabytes in a month. That could leave you paying
    $10 or more in overuse fees — more than you would if you had chosen a
    more expensive plan to begin with. This plan would be Verizon’s way of
    luring people to smartphones. Pick something like this, and pretty soon,
    you’ll find you need a higher data cap.
    – 200 megabytes per month.
    This
    is a popular size, offered by both AT&T ($15 per month) and
    T-Mobile ($10). When it introduced this plan, AT&T said 65 percent
    of its subscribers consumed less than 200 megabytes.
    But that was a
    year ago. The average monthly data consumption for a smartphone user
    back then was 230 megabytes per month, according to an analysis of phone
    bills by The Nielsen Co. In the first quarter of this year, the figure
    had grown to 435 megabytes per month.
    Cisco Systems Inc. has lower
    estimates than Nielsen: 153 megabytes per month last year and 245
    megabytes this year. In any case, the message is clear: a plan that was
    big enough last year may not be big enough this year. Subscribers seem
    to be discovering more fun and data-consuming things to do on their
    phones.
    It’s still possible to get by on 200 megabytes per month.
    If you’re a light user, stay away from heavy-usage applications such as
    online music streaming and Netflix video. Use Wi-Fi rather than the
    phone’s cellular network as much as possible. Wi-Fi usage doesn’t count
    towards your data limit.
    – 2 gigabytes per month.
    This is
    AT&T’s “standard” plan, for which it charges $25 per month. T-Mobile
    charges $20. This will be enough for most people. AT&T said last
    year that the plan would satisfy 98 percent of its smartphone users.
    That figure is undoubtedly lower today. If you like to stream online
    music or videoconference for hours on end, or watch Netflix movies,
    you’ll blow past it.
    – 5 gigabytes per month.
    T-Mobile
    charges $30 for this tier, or $10 more than the 2-gigabyte plan. Verizon
    would likely charge substantially more. This would be for those who
    spend a lot of time on their phones. Laptop cards generally come with
    this data limit.
    What if you don’t want to bother with any of this?
    Sprint
    Nextel Corp. still offers unlimited data, seeing it as a crucial way to
    keep and attract customers who are tempted by an iPhone at Verizon or
    AT&T. However, offering an all-you-can-eat data buffet gets
    expensive. Sprint raised the fees for all its smartphones by $10 per
    month this winter to $30.

  • http://twitter.com/KARMA773 Karma

    NEW YORK (AP) — Are you a wireless data glutton or a nibbler?
    Many
    Verizon Wireless customers will have to figure that out — perhaps as
    soon as this week — as the country’s largest wireless carrier is set to
    introduce data plans with monthly usage caps.
    Here’s some help determining which plan will work for you, even if you don’t know how many megabytes are in a gigabyte.
    Verizon
    hasn’t said what its plans will look like. But because AT&T
    introduced capped data plans a year ago and T-Mobile USA eliminated its
    unlimited data plan in May, this is well-trod ground.
    The new
    Verizon plans will most likely apply only to new customers or people
    trading up to smartphones. They could also apply to smartphone users
    buying new phones.
    The tricky thing about capped data plans is
    that few people have a clue how much a megabyte of data is, so they
    don’t know much to sign up for. The phones themselves aren’t much help:
    Although they can tell you how much data you’ve consumed so far this
    month, they can’t tell you which of your smartphone’s myriad functions
    are responsible.
    By contrast, a minute spent talking on the phone
    is easy to understand, and many people have learned roughly how many
    minutes they use every month.
    For AT&T, the introduction of
    data caps has gone quite well, but some customers are complaining
    because their data usage reports are hard to decipher. AT&T says 90
    percent of its customers on capped plans stay within the limits, but it
    won’t say how much those who go over end up paying, on average.
    Verizon now charges $30 a month for an unlimited smartphone data plan.
    Here’s a look at potential caps:
    – Less than 200 megabytes per month.
    It’s
    possible Verizon could have an entry-level plan for $10 or so per month
    with a very low data limit, such as 75 megabytes per month. But any
    plan with less than 200 megabytes per month should be considered mainly a
    tease. It will be very hard to stay under the limit.
    Email,
    automatic software updates and other data consumption in the background
    will easily eat up 75 megabytes in a month. That could leave you paying
    $10 or more in overuse fees — more than you would if you had chosen a
    more expensive plan to begin with. This plan would be Verizon’s way of
    luring people to smartphones. Pick something like this, and pretty soon,
    you’ll find you need a higher data cap.
    – 200 megabytes per month.
    This
    is a popular size, offered by both AT&T ($15 per month) and
    T-Mobile ($10). When it introduced this plan, AT&T said 65 percent
    of its subscribers consumed less than 200 megabytes.
    But that was a
    year ago. The average monthly data consumption for a smartphone user
    back then was 230 megabytes per month, according to an analysis of phone
    bills by The Nielsen Co. In the first quarter of this year, the figure
    had grown to 435 megabytes per month.
    Cisco Systems Inc. has lower
    estimates than Nielsen: 153 megabytes per month last year and 245
    megabytes this year. In any case, the message is clear: a plan that was
    big enough last year may not be big enough this year. Subscribers seem
    to be discovering more fun and data-consuming things to do on their
    phones.
    It’s still possible to get by on 200 megabytes per month.
    If you’re a light user, stay away from heavy-usage applications such as
    online music streaming and Netflix video. Use Wi-Fi rather than the
    phone’s cellular network as much as possible. Wi-Fi usage doesn’t count
    towards your data limit.
    – 2 gigabytes per month.
    This is
    AT&T’s “standard” plan, for which it charges $25 per month. T-Mobile
    charges $20. This will be enough for most people. AT&T said last
    year that the plan would satisfy 98 percent of its smartphone users.
    That figure is undoubtedly lower today. If you like to stream online
    music or videoconference for hours on end, or watch Netflix movies,
    you’ll blow past it.
    – 5 gigabytes per month.
    T-Mobile
    charges $30 for this tier, or $10 more than the 2-gigabyte plan. Verizon
    would likely charge substantially more. This would be for those who
    spend a lot of time on their phones. Laptop cards generally come with
    this data limit.
    What if you don’t want to bother with any of this?
    Sprint
    Nextel Corp. still offers unlimited data, seeing it as a crucial way to
    keep and attract customers who are tempted by an iPhone at Verizon or
    AT&T. However, offering an all-you-can-eat data buffet gets
    expensive. Sprint raised the fees for all its smartphones by $10 per
    month this winter to $30.

  • Yyevo

    Remind me to NEVER buy an LG product.

    • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

      the LG Optimus T i bought on sale at Radioshack works excellent

    • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

      the LG Optimus T i bought on sale at Radioshack works excellent

    • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

      the LG Optimus T i bought on sale at Radioshack works excellent

    • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth

      I was hesitant to buy this phone because of my longstanding low opinion of anything made by LG.

      So far, I’ve had maybe three reboots, and ongoing Bluetooth issues, so I’m not as bad off as some. But The phone should never have been shipped with Froyo and adequate quality control.

      The problems people are having are not obscure things. These problems would have been easily revealed in any professional quality testing.

  • Anon.Reader

    This is just pure unadulterated sensationalizm, certain issues do not warrant an exchange, and these issues have been ‘not exchange worthy’ for weeks. Ever since the aquisition has been announced, things have taken a dive on TmoNews. Instead of true news, just jumping down T-Mobile’s throat over every little thing. Anyone with even a slight little knowledge of the wireless business at ALL knows that the manufacturer is in charge of what is deemed ‘exchange worthy’ when it comes to hardware issues and such. This has been this way for every single phone since the beginning of Omnipoint.

    Some things just cant be exchanged for certain reasons. That’s how it is.

    Yeah the G2X issues are a pain, no one is denying that, but saying that Warranty Replacements aren’t being issued at all is a blatant lie. G2X can be replaced, and while some people were offered MT4G’s as an alternate, which they feel wasn’t fair, they still were able to exchange it.

    Please try to be a little more fair and balanced in reporting of things like this…

    • http://tmonews.com David

      This isn’t Sensationalism. I’ve seen the exchange and return numbers, I know what the real deal is. I have seen and heard things that haven’t made it to the public yet and T-Mobile needs to communicate that. Regardless of whose fault it is, it’s the wireless carrier that the customer pays, not the manufacturer who they have no recourse with. While what you are saying is true, its irrelevant because T-Mobile is who a check is made out to every month.

      • Anon.Reader

        Ive seen more than you could hope to, and saying that this something different is just in correct, it is sensationalism in the fact that this is the way it is with every single phone that has ever been released.

        Theres multiple issues that phones can not be exchanged for.

        I know you have sources and ninjas and all of that… before posting something like that maybe you should really attempt to reach out to them and confirm… instead of putting the article up… waiting a bit, then posting ‘an update’ saying its unconfirmed.It’s sloppy journalism, which has become the status quo around TMoNews lately.

        • http://tmonews.com David

          What other kind of articles are you insinuating are sloppy. The first draft of this that got posted was heavy on the unconfirmed reports which only really dropped in the first paragraph. The last two were about the Gingerbread update and T-Mobile being honest. I updated it because most readers don’t go beyond the headline so in order to further emphasize it wasn’t confirmed I made the changes. You read the comments, does it sound like people usually read the WHOLE article?

          I’m curious about the sloppy journalism status quo though? Let me know where you see mistakes so they can be fixed.

        • Thakid

          hey, you know you could just like….leave right?

        • Thakid

          hey, you know you could just like….leave right?

      • Anon.Reader

        Ive seen more than you could hope to, and saying that this something different is just in correct, it is sensationalism in the fact that this is the way it is with every single phone that has ever been released.

        Theres multiple issues that phones can not be exchanged for.

        I know you have sources and ninjas and all of that… before posting something like that maybe you should really attempt to reach out to them and confirm… instead of putting the article up… waiting a bit, then posting ‘an update’ saying its unconfirmed.It’s sloppy journalism, which has become the status quo around TMoNews lately.

  • Tcat2

    I think at&t management already took over tmobile. They were so nice before. Now they fight with customers to not exchange, then theres processing fees that never existed and shipping change. FCC might as well accept the bid as they are becoming same anyway

  • Tcat2

    I think at&t management already took over tmobile. They were so nice before. Now they fight with customers to not exchange, then theres processing fees that never existed and shipping change. FCC might as well accept the bid as they are becoming same anyway

    • Jack

      The reason why there might be a warranty exchange fee is in part due to customers being trained on how to exchange. And the reps are now accountable for the exchanges they perform. Before it was just a metric. Now, it is THE metric. There is a reason the company is losing money, and its not because that money is going to the marketing department. Customers would call in, say their Android device was freezing, say they performed a Master Reset, and then want/demand an exchange immediately. And if it happened to be at a time of a new release, they would complain till they got a different color phone. Seriously, not exaggerating. So Tmo is losing tons, I mean tons a year on frivolous exchanges that are not warranted. Its their own fault because people on these forums and others knew how to call in, say the right words based on TS flows and get exchanged and the rep did it. Follow procedure.
      Now, there are legit exchanges, and there are reps who will exchange those, but for those who are all about calling in to the centers 5+ times a day…there had to be some action taken. 
      So…$20 warranty processing fee with no PHP, or $5 with and then you get your device. 
      You know percentage of customer who after hearing that say…”oh, its working” I don’t either…but I know its a lot. 

  • Nkmkj

    Tipster is fail.. Probably didn’t do the troubleshooting flows before requesting to do a warranty exchange.. Ex. Reset software, power cycle, new battery (first thing to do below getting device exchanges..

  • Nkmkj

    Tipster is fail.. Probably didn’t do the troubleshooting flows before requesting to do a warranty exchange.. Ex. Reset software, power cycle, new battery (first thing to do below getting device exchanges..

  • Nkmkj

    Tipster is fail.. Probably didn’t do the troubleshooting flows before requesting to do a warranty exchange.. Ex. Reset software, power cycle, new battery (first thing to do below getting device exchanges..

  • Prmerf

    Hey Dave I emailed you last week about this issue and after fighting with them for a week and refusing another g2x replacement or a lame mytouch 4g, they finally caved.. I received the full 500 dollar credit for the g2x purchase and payed the extra 50 for the sensation…After 8 years with Tmo, i dont think it should have taken a week of fighting to get things done.. Offering me a mytouch 4g was a slap in the face and an insult to my intelligence. Yes the average customer would have been happy and fell for it.. But im not trading a dual core phone for a single coe bloated with garbage mytouch. 

  • Prmerf

    Hey Dave I emailed you last week about this issue and after fighting with them for a week and refusing another g2x replacement or a lame mytouch 4g, they finally caved.. I received the full 500 dollar credit for the g2x purchase and payed the extra 50 for the sensation…After 8 years with Tmo, i dont think it should have taken a week of fighting to get things done.. Offering me a mytouch 4g was a slap in the face and an insult to my intelligence. Yes the average customer would have been happy and fell for it.. But im not trading a dual core phone for a single coe bloated with garbage mytouch. 

    • Anon.Reader

      Everyone has their policies, everyone has their rules. Every company has rules. All you did was be annoying until you got your way, no matter how it affected anyone you spoke to. Im not saying the MyTouch 4G is a worthy replacement (it’s not) but seriously, the law of supply and demand is what rules exhange programs for any company, and if LG didn’t give t-mobile a go-a-head to exchange the G2X for the few issues on that PDF document posted a month ago, therefore T-Mobile can’t honor an exchange for them because LG refuses to see them as an issue.

      Arguing, complaining, etc. may get you your way sometimes, but most of the time if you have to argue your way through a policy or procedure with any company — it’s because youre talking people into putting their jobs at risk by breaking the policy.

      • PRMERF (BiGMERF)

        when you buy a TV from bestbuy and within 30 days something is wrong .. do I send it to the manufacturer or to Best Buy? No matter what TMO says, it still falls on them.. I pay them.. They buy it in bulk from LG and sell it to me.I am sure they profit from the sale as well as charge me for my monthly service.

        • Jack

          14 days buyers remorse, 20 days for mail, and 30 days for California….just because they are special…Tmo is not Walmart where they take anything back a year down the road. 

        • Jack

          14 days buyers remorse, 20 days for mail, and 30 days for California….just because they are special…Tmo is not Walmart where they take anything back a year down the road. 

    • Joseg66

      I too kept insisting a better compromise and paid $50 for the sensation. Plus I was able to keep the g2x. I agree tmobile is responsible not blaming their supplier. They should recall and send everyone a sensation….the only sensible replacement.

  • Prmerf

    Hey Dave I emailed you last week about this issue and after fighting with them for a week and refusing another g2x replacement or a lame mytouch 4g, they finally caved.. I received the full 500 dollar credit for the g2x purchase and payed the extra 50 for the sensation…After 8 years with Tmo, i dont think it should have taken a week of fighting to get things done.. Offering me a mytouch 4g was a slap in the face and an insult to my intelligence. Yes the average customer would have been happy and fell for it.. But im not trading a dual core phone for a single coe bloated with garbage mytouch. 

  • WWWYKI!

    What happens to the people who bought the phone full price from a 3rd party, such as ebay? That’s where I got mine from. T-Mobile & LG needs to own up to this failure. If Gingerbread fixes everything, then fine. But at least give us a date when we can expect it. “Summer” isn’t good enough

    • justsayin

      Your fault for buying through an unsupported channel.

      • WWWYKI!

        Yeah, I know. Seems like it doesn’t matter who you bought it from if T-Mo isn’t exchanging it anymore. Lesson learned. Sticking with HTC from now on. Didn’t have problems with my G2 before

    • justsayin

      Your fault for buying through an unsupported channel.

    • justsayin

      Your fault for buying through an unsupported channel.

  • Anonymous

    This is definitely worse than what happened with the Vibrant. Much worse. Th

  • Never Again LG

    Now is the time where they need to just give up on the phone and give all the unfortunate consumers who stuck with them through all the obvious BS, a 4G Slide or Sensation. The phone and LG’s reputation as a company is absolutely ruined. T-Mobile is also far from innocent in this matter. Even if you despise Sense, I can guarantee those other phones will at least be usable. Not only that, but their development community will dwarf the G2x’s in a very short time once the bootloader is unlocked. 

  • http://www.facebook.com/sungc1 Sung Cho

    Hi, I have a G2x running on CM7 and I have been able to fight off the issues….  I know that rooting a phone is not a viable option for most consumers though.  I wouldnt mind getting a newer better phone out of this debacle though.

  • Deanis

    Oi. I’m glad to see this before signing up our 5 souls for a new family plan. We’ve been neck and neck whether to re-up with Verizon and grandfather in our unlimited data (going to metered July 7) or go with the throttling & free wifi calling that I preferred with TMobile – that is, until now. I’ve never had a problem once I wrote the FCC with a formal complaint. 90 days later and I’m out of my contract. But it’s the pain in the arse of calling; documenting 3 calls (to be fair mind you) – but I don’t want to mess with the manhours and angst. 5 new Sensations (what we were going to get) and their accompanying unlimited plans is not a budget item I consider lightly.

    • MIKEEEEE

      might be following you in the future.

      verizon erected a tower here in nowhere tennessee and their 3g is better than att’s edge, plus i get a 20% corporate discount on the whole ball of wax, hardware and software.

    • MIKEEEEE

      might be following you in the future.

      verizon erected a tower here in nowhere tennessee and their 3g is better than att’s edge, plus i get a 20% corporate discount on the whole ball of wax, hardware and software.

  • The ATL Guy

    LOL ya tmobile gives 2 shits about its customers right now. 

  • Brandon Dean

    This is not a rumor, this is FACT. Just got this phone three days ago and had many of the issues people talking about (random temperature spikes, random shutdowns that require taking out the battery to turn on, etc). I just called t-mobile and they said they are no longer taking warranty returns on the phone for the software problems.

    THIS. IS. RIDICULOUS. 

    I have insurance, and I cant even go into a store and replace it because if you buy the phone through costumer service line, you cant return it through a store, but only back to customer service. What he recommended was that I return the phone to them, tell them the tracking number, and have a different model (like the sensation) sent to me instead. 2 problems with this.

    1) The sensation is a different price (I was replacing a stolen phone halfway through my contract) and they cant tell me what the price difference will be UNTIL I have shipped my G2X away and given them the tracking number. So in effect, I cant know the price until I have no choice but to pay WHATEVER it happens to be.

    2) This is my only line. I don’t have easy access to another phone while my old phone are new phone are moseying along in snail mail! So in essence, t-mobile is expecting me to not only pay whatever mystery amount the difference is going to be, but also go without the phone and service I have been paying for for 8 years while they take NO responsibility and selling their loyal costumers a defective product.

    SOMEONE NEEDS TO BE HELD ACCOUNTABLE, AND I THINK IT SHOULD BE T-MOBILE. LG is accountable to T-Mobile for offering them a halfbaked phone, but T-mobile is accountable to us for selling it and not being up front and accountable for selling a lemon. I am going to a t-mo location tomorrow, and will sit on their phone with a rep, and raise holy hell in their store until some semblance of customer service is reached.

    • Anonymous

      I don’t think that we should be held accountable for this problematic phone as for we are only service providers. We should be more vocal to our customers, and offer better solutions, yet as for having full blame.. I don’t think so. We do need to have better damage control..

  • Hurtadok21

    Im getting my 5th replacement right now they just shipped it. And they wanted to give me a mytouch

  • Hurtadok21

    Im getting my 5th replacement right now they just shipped it. And they wanted to give me a mytouch

  • Hurtadok21

    Im getting my 5th replacement right now they just shipped it. And they wanted to give me a mytouch

  • Disillusioned T-Mo Tech

    It’s true that the phone is not being exchanged for random reboots. The internal article(in T-Comm for those who are savvy) basically says that the G2X rebooting randomly is a known software issue. Even though we in Tech Care know it’s a problem, the article states we’re still supposed to take the unfortunate customer through the regular BS troubleshooting(don’t you know you have to clear your messages, browser cache and history, call logs, and uninstall ALL market apps for Android to run right?!), and then when it’s still messing up deny an exchange and say the replacement will have the same software and thus the same problems. The issue is supposed to be addressed in a software update expected in “mid-summer.” Small comfort for those who need a reliable phone now and for some reason expected their 500 dollars to buy a smartphone that works.

    But yeah, stuff like this has been happening forever, so saying it’s because we’re being bought out by AT&T is uninformed at best. Anyone remember our friend the HD2?

  • Disillusioned T-Mo Tech

    It’s true that the phone is not being exchanged for random reboots. The internal article(in T-Comm for those who are savvy) basically says that the G2X rebooting randomly is a known software issue. Even though we in Tech Care know it’s a problem, the article states we’re still supposed to take the unfortunate customer through the regular BS troubleshooting(don’t you know you have to clear your messages, browser cache and history, call logs, and uninstall ALL market apps for Android to run right?!), and then when it’s still messing up deny an exchange and say the replacement will have the same software and thus the same problems. The issue is supposed to be addressed in a software update expected in “mid-summer.” Small comfort for those who need a reliable phone now and for some reason expected their 500 dollars to buy a smartphone that works.

    But yeah, stuff like this has been happening forever, so saying it’s because we’re being bought out by AT&T is uninformed at best. Anyone remember our friend the HD2?

  • Disillusioned T-Mo Tech

    It’s true that the phone is not being exchanged for random reboots. The internal article(in T-Comm for those who are savvy) basically says that the G2X rebooting randomly is a known software issue. Even though we in Tech Care know it’s a problem, the article states we’re still supposed to take the unfortunate customer through the regular BS troubleshooting(don’t you know you have to clear your messages, browser cache and history, call logs, and uninstall ALL market apps for Android to run right?!), and then when it’s still messing up deny an exchange and say the replacement will have the same software and thus the same problems. The issue is supposed to be addressed in a software update expected in “mid-summer.” Small comfort for those who need a reliable phone now and for some reason expected their 500 dollars to buy a smartphone that works.

    But yeah, stuff like this has been happening forever, so saying it’s because we’re being bought out by AT&T is uninformed at best. Anyone remember our friend the HD2?

    • meow

      i wish i found a tmo rep that had even a smidgen of a clue like you.

      • Anonymous

        There is a small handful of us..

    • Anonymous

      I appreciate your honesty.  As stated in the article, Tmobile needs to make a statement of some sorts because it definitely leaves a bad impression on the customers.  There have been members on this site who claimed to know people on the inside (from LG and Tmobile) and claimed that an update was coming “next week”.  That was 3/4 weeks ago.  Where are all of the insiders now? lol

      • Mmmmaxheadroom

        And tmobile cares? there are 39 bil worth of STFU! In six months who the fuc# cares we will be at&t problem so again STFU!!

    • Anonymous

      Read it and agree. Here I have even made exchanges to customers WAAYY out of buyers remorse to exchange for something else. Every phone has its problem. We shouldn’t ignore it. Thats why my store will take care of customers to the best of our ability. 

      • None

        I think it is time we stop believing the “every phone has its problems” line as if that is OK.  Maybe we should set the bar a little higher and not figure some problems are acceptable for every phone.
         

  • Jeter_81

    To be honest the Sensation is having issues as well. So there’s no true equivalent exchange that’s reliable. This is why I can’t wait for the 9990, RELIABILITY! There’s something to be said for companies that control both facets of production (hardware & software) such as Apple, HP/Palm, and RIM. What good are apps if you have no data/bluetooth connection and your phone constantly reboots?

    • Jeter_81

      *9900, not 9990.

    • Jeter_81

      *9900, not 9990.

    • Jeter_81

      *9900, not 9990.

    • None

      If I could get an Apple, or HP/Palm in a TMO store, I would be more than happy to go that direction. 

  • Jeter_81

    To be honest the Sensation is having issues as well. So there’s no true equivalent exchange that’s reliable. This is why I can’t wait for the 9990, RELIABILITY! There’s something to be said for companies that control both facets of production (hardware & software) such as Apple, HP/Palm, and RIM. What good are apps if you have no data/bluetooth connection and your phone constantly reboots?

  • Jeter_81

    To be honest the Sensation is having issues as well. So there’s no true equivalent exchange that’s reliable. This is why I can’t wait for the 9990, RELIABILITY! There’s something to be said for companies that control both facets of production (hardware & software) such as Apple, HP/Palm, and RIM. What good are apps if you have no data/bluetooth connection and your phone constantly reboots?

  • Jameschung

    i just got a g2x replacement for my mytouch 4g!! maybe they didnt know what they were doing eh?

  • Anonymous

    I smell a class action law suit…
     

  • Savagedragon2k1

    I have had my g2x since launch day and I am happy I stuck through with it. Yeah the phone e has issues but I can go weeks without it faltering at all. If you turn off everything in the power controls setting it runs much more smoothly overall. The only times that I have experienced the battery overheating is when I have been watching videos for more than half an hour to an hour and randomly when it is charging, reboots have been because I either forgot to turn off the satellite control after using maps or using the wifi for too long.

    I haven’t had any other issues with my phone. Maybe I am one of the lucky ones but I am glad I got the phone that I wanted and if I have to wait till T-Mobile gets the update right and then releases it, so be it. Cause I know damn well if the release the update and there are still lingering issues people are just going to complain and moan all over again. If your phone doesn’t work trade it for a new one, if you have patience just wait for gingerbread. Simple as that.

    • Savagedragon2k1

      Also I just wrote the last message and this message on my g2x. This phone is just sweet overall.

    • Disillusioned T-Mo Tech

       Really? You’re cool with your $500 smartphone rebooting from using the wifi “too long” and the battery overheating from watching a video for more than 30 minutes? As a tech rep who has to follow T-Mo policy and find any excuse to avoid an exchange(“Keep your exchange to calls ratio below 8% or you’re fired! BEST PLACE TO WORK! :D”), I salute you sir. You are one amazingly forgiving person.

      • Savagedragon2k1

        One of the reasons I am being forgiving is because my phone isn’t my life. Yeah its a nice piece of tech but you know what I got a phone to do, make phone calls. Does everyone remember that that is what you get a phone for? Its nice to have internet and a map if you get lost but my main use out of my phone is to make calls and text message. Everything else is really an extra. I also got it for gaming.

      • Savagedragon2k1

        One of the reasons I am being forgiving is because my phone isn’t my life. Yeah its a nice piece of tech but you know what I got a phone to do, make phone calls. Does everyone remember that that is what you get a phone for? Its nice to have internet and a map if you get lost but my main use out of my phone is to make calls and text message. Everything else is really an extra. I also got it for gaming.

      • Savagedragon2k1

        One of the reasons I am being forgiving is because my phone isn’t my life. Yeah its a nice piece of tech but you know what I got a phone to do, make phone calls. Does everyone remember that that is what you get a phone for? Its nice to have internet and a map if you get lost but my main use out of my phone is to make calls and text message. Everything else is really an extra. I also got it for gaming.

    • Disillusioned T-Mo Tech

       Really? You’re cool with your $500 smartphone rebooting from using the wifi “too long” and the battery overheating from watching a video for more than 30 minutes? As a tech rep who has to follow T-Mo policy and find any excuse to avoid an exchange(“Keep your exchange to calls ratio below 8% or you’re fired! BEST PLACE TO WORK! :D”), I salute you sir. You are one amazingly forgiving person.

  • bst

    Correction: The only fair replacement is another LG G2X! Not a myTouch 4G, and definitely not a Sensation. Both T-Mobile and LG need to honor their warranty agreement, or face the legal repercussions for breaching the terms of their contract.

  • Richardking59

    this is why t mobile sucks. i am a customer for over 2 years and their cs dept needs to be blown up!!!!

  • Tomnewtn

    This is why I take advantage of the remorse period. There is no way to know how TMO and the manufacturer are going to support a device, or if they are going to string customers along. I returned my G2X but only because of screen leakage and the indications on XDA that this is a problem that worsens over time. Otherwise, it functioned great….except for the gps that is. If it had been right, I would have kept it, but when you own a reliable Nexus One, it’s hard to justify a 2 year contract extension.  If you have a g2x that works fine, then it’s a beautiful device and good for you. If you have many of the reported issues but say you’re fine with it, I say you’re intellectually dishonest, and it’s ok to admit you bought a piece of crap if that is what it is. I am tired of bloatware. My Nexus One has spoiled me. I also picked up a Nokia E7 and am very impressed with it. What an amazing build and Symbian 3 does everything I need. The anna update will sweeten the deal further. I am going to pick up a Meego device when they are available at a reasonable price. Love the unlocked, unbloated smartphone concept. I have had it with carriers ruining overhyped devices and then stringing customers along.

  • Tomnewtn

    This is why I take advantage of the remorse period. There is no way to know how TMO and the manufacturer are going to support a device, or if they are going to string customers along. I returned my G2X but only because of screen leakage and the indications on XDA that this is a problem that worsens over time. Otherwise, it functioned great….except for the gps that is. If it had been right, I would have kept it, but when you own a reliable Nexus One, it’s hard to justify a 2 year contract extension.  If you have a g2x that works fine, then it’s a beautiful device and good for you. If you have many of the reported issues but say you’re fine with it, I say you’re intellectually dishonest, and it’s ok to admit you bought a piece of crap if that is what it is. I am tired of bloatware. My Nexus One has spoiled me. I also picked up a Nokia E7 and am very impressed with it. What an amazing build and Symbian 3 does everything I need. The anna update will sweeten the deal further. I am going to pick up a Meego device when they are available at a reasonable price. Love the unlocked, unbloated smartphone concept. I have had it with carriers ruining overhyped devices and then stringing customers along.

  • Anonymous

    “Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G..”

    That is what i put in the complaint that i filed with the BBB.  I suggest more people file a complaint.  It only takes 15 minutes.

    @savagedragon2k1

    I realize that the phone is a great phone when it is working properly. However, that doesnt exuse it from malfunctioning every week or every day.  i love the phone but i cant adjust the phone settings to settings i do not like.  Sometimes when it reboots it erases my text messages and pics that i have yet to download to the sd card. Should i have to save every text to the sd card as well just in case it decides to reboot?  That defeats the purpose of it being a “superphone” or “dual core beast.  That makes it inferior in some cases to much lesser phones.

    • SavageDragon2k1

      I haven’t experienced that issue and that is the first i am hearing of that one.

    • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth

      You do know that the Better Business Bureau is not a government agency and has no power over anything? It’s a marketing ploy used by businesses.

      • None

        BBB has no power over anything. 

  • Anonymous

    “Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G..”

    That is what i put in the complaint that i filed with the BBB.  I suggest more people file a complaint.  It only takes 15 minutes.

    @savagedragon2k1

    I realize that the phone is a great phone when it is working properly. However, that doesnt exuse it from malfunctioning every week or every day.  i love the phone but i cant adjust the phone settings to settings i do not like.  Sometimes when it reboots it erases my text messages and pics that i have yet to download to the sd card. Should i have to save every text to the sd card as well just in case it decides to reboot?  That defeats the purpose of it being a “superphone” or “dual core beast.  That makes it inferior in some cases to much lesser phones.

  • Anonymous

    “Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G..”

    That is what i put in the complaint that i filed with the BBB.  I suggest more people file a complaint.  It only takes 15 minutes.

    @savagedragon2k1

    I realize that the phone is a great phone when it is working properly. However, that doesnt exuse it from malfunctioning every week or every day.  i love the phone but i cant adjust the phone settings to settings i do not like.  Sometimes when it reboots it erases my text messages and pics that i have yet to download to the sd card. Should i have to save every text to the sd card as well just in case it decides to reboot?  That defeats the purpose of it being a “superphone” or “dual core beast.  That makes it inferior in some cases to much lesser phones.

  • Tmonews president

    I actually called in and they said they will replace my g2x no problem at all I just needed to pay 20 dollars for the exchange and that was it

    • Jay

      exchanges cost 5 bux .. getting ripped for 20

      • Anonymous

        He is paying $20 because he does not have the PHP bundle.

    • Jay

      exchanges cost 5 bux .. getting ripped for 20

  • Tmonews president

    I actually called in and they said they will replace my g2x no problem at all I just needed to pay 20 dollars for the exchange and that was it

  • Tmonews president

    I actually called in and they said they will replace my g2x no problem at all I just needed to pay 20 dollars for the exchange and that was it

  • JEM

    This is a classic case of customer’s not doing their research before they buy. There have been reports of issues with this device since day one. A quick Google search [or a visit to TmoNews] would tell you everything you need to know about the G2X and could have swayed your handset purchases in a different direction. Who cares if a device has a dual-core processor or an HDMI port if it has issues you’re ultimately going to sit here and complain about? No device is perfect so do your homework before you buy, kids.

    Ps. Anyone who blames their G2X woes on the potential AT&T acquisition or thinks it’s not a waste of time to do a warranty exchange for a device that will likely have the same issues is completely ignorant.

    • http://twitter.com/Flashfox Flashfox

      JEM –> That doesn’t remove responsibility from LG & T-Mobile for knowingly releasing a flawed and unfinished product! If a user bought the phone, that user deserves support.

      As far as I can recall, this is the worse situation I have ever seen where the carrier and/or the OEM pulls the product then refuses to support it. If their legal-eagles would back down a bit, perhaps engineering and CS would be able to share with us what is really happening.

      IMHO, apart from screen bleed (not an issue with my G2x), the problems are firmware based. Why do I say this? Because since I rooted and installed CM 7.1 (now at RC1), I started to enjoy this G2x in place of cursing at it. And this is with a Release Candidate F/W. So they know what’s wrong and what needs to be done. However, CM has no liability worries versus a conglomerate like LG and T-Mobile. They just can’t push updates every week.

      The problem is that no one wants to come clear and tell us what is happening! They are concerned that the warranty return mess would mushroom into a disaster if they admitted a problem. You know what? They have burnt their bridge anyway so they should fess up. T-Mobile is partly responsible so they should offer phone exchanges to G2x users for a nominal fee and charge all of this back to LG! BTW, I am not talking about another G2x but a Sensation, etc.

    • http://twitter.com/Flashfox Flashfox

      JEM –> That doesn’t remove responsibility from LG & T-Mobile for knowingly releasing a flawed and unfinished product! If a user bought the phone, that user deserves support.

      As far as I can recall, this is the worse situation I have ever seen where the carrier and/or the OEM pulls the product then refuses to support it. If their legal-eagles would back down a bit, perhaps engineering and CS would be able to share with us what is really happening.

      IMHO, apart from screen bleed (not an issue with my G2x), the problems are firmware based. Why do I say this? Because since I rooted and installed CM 7.1 (now at RC1), I started to enjoy this G2x in place of cursing at it. And this is with a Release Candidate F/W. So they know what’s wrong and what needs to be done. However, CM has no liability worries versus a conglomerate like LG and T-Mobile. They just can’t push updates every week.

      The problem is that no one wants to come clear and tell us what is happening! They are concerned that the warranty return mess would mushroom into a disaster if they admitted a problem. You know what? They have burnt their bridge anyway so they should fess up. T-Mobile is partly responsible so they should offer phone exchanges to G2x users for a nominal fee and charge all of this back to LG! BTW, I am not talking about another G2x but a Sensation, etc.