Rumor Alert: T-Mobile No Longer Issuing Warranty Replacements For The G2x?

Update: We have been unable to get any official word from T-Mobile on this matter and while a number of our @TmoNews Twitter users reported the same findings, this is completely unconfirmed at this point.

When will the carriers and manufacturers listen to customer feedback and realize that silence is never golden? This newest G2x story comes courtesy of the folks at Android Community who say that an anonymous tipster has told that them the G2x is no longer being exchanged through T-Mobile’s warranty department for any of the current issues that are known to exist. So are we to understand that they won’t exchange the phone because of the reboots crashes and has a bleeding screen?

On a secondary note It’s been well beyond a “few days” since LG last updated us and promised an update regarding the Gingerbread release. T-Mobile needs just be up front with the situation. Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward. The longer we go without hearing anything the more frustrated customers become because they are left hanging with a bad piece of hardware.

I think we’ve reached the point that T-Mobile and LG admit to the phone being problematic and offer replacement models to those who request them. Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G.

Android Community

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  • Jonny

    Glad I did my homework and went with the Sensation.  Not perfect, but a solid smartphone.

  • Rukidingme

    Charlie Sheen warned you all to stick with your old hardware.

  • Rukidingme

    Charlie Sheen warned you all to stick with your old hardware.

  • Rukidingme

    Charlie Sheen warned you all to stick with your old hardware.

  • Cory

    My solution to the reboots and hangs was Cyanogenmod 7.1. Granted it’s an RC but it’s still more stable than the stock firmware. It even includes the Wifi calling app. Obviously it doesn’t fix the screen bleed as that’s a hardware issue, but I rarely notice it anyway.

  • Cory

    My solution to the reboots and hangs was Cyanogenmod 7.1. Granted it’s an RC but it’s still more stable than the stock firmware. It even includes the Wifi calling app. Obviously it doesn’t fix the screen bleed as that’s a hardware issue, but I rarely notice it anyway.

  • Terminatorxman

    I tried to get a replacement…But there was no way I was going back to the Mytouch 4g. So I talked to the retention department and the agreed to sell me a Sensation 4g for a full upgrade discount $199(i wasnt up for an upgrade for another  1.5 years. So I paid it, and sold my G2x for $325 on ebay. So now I have a sensation 4g and $125 bucks to play with.

  • Anonymous

    Life is never good with LG!! 

    Haha.. Should be their new slogan!

    • None

      LG’s is almost as bad as the T-mobile “Stick Together” as they feed us to AT&T and serve up some crap hardware to boot.

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

  • Ashley23

    I just went into a tmobile store to order my replacement and it went smoothly (i first tried over the phone by dialing 611 with horrible results). I was offered a my touch 4g instead of a replacement g2x, but opted for the g2x again. We’ll see how it goes. 

  • None

    I have not heard a single complaint from anyone with a dLite! 

    • Anonymous

      That’s because no one uses them! Lmao!

    • Anonymous

      That’s because no one uses them! Lmao!

      • None

        I would love to see the numbers. 

        • Anonymous

          Hell, me too!

          The only phone that seems to be doing any good, wait, I mean, the only LG phone that seems to be doing any good is the suckish Optimus. That phone is total crap but it was a good seller since there was a version on almost all carriers.

    • Anonymous

      That’s because no one uses them! Lmao!

    • Anonymous

      That’s because no one uses them! Lmao!

  • None

    I have not heard a single complaint from anyone with a dLite! 

  • http://twitter.com/KARMA773 Karma

    dont know if LG BRAND is  big name brand like sony or samsung in  this country but in   some asian countries, LG brand products are cheap  and not as expensive as SAMSUNG  or SONY or  many other brands. maybe thats why G2X failed?

  • Peter

    I got this crappy Android G2x phone and man it gave me headache with non stop issues. Mostly I guess software issues but constatly have to reset or reboot and etc. They refused to exchange it for me.

    I just got rid of it and decide try to get HTC HD7 instead. And now I am in heaven. Great looking phone, fast, slick and super smooth phone and software. And from what I heared in few month update “Mango” will come for it and adds tons of other features to it.

    There is no way I get back to these crappy Android phones that even T-Mobile refuse to exchange it. Low quality build and lots of software freeze and reboot and etc. No thanks!

    • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth

      Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

    • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth

      Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

      • London Jr

        honestly WP7 is really great, its lagging behind android in a few functions but then again android is lagging behind it in quality builds, even with dual core tech… once windows phone catches up with basic functions, watch out android… 

        • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth
        • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth
        • Andy

          With “Mango” update it will be way ahead of Android and will work even faster and more smooth on one single core. He is clearly has no clue what he is talking about or typical blind fanboi.

      • John

        You are clearly a fanboi which is very sad. Windows Phone 7 has client that sync with Macs also. So go do some research then open your mouth and talk non sense. Plus 95% of world are using Windows PC so your argument is useless.

        I can tell from Peter comment that he clearly is more happy with his HTC HD7 (from his post) and this shows Windows Phone is good. He is one of those that went with Android and when saw how bad it is he chosed to try WP7 and guess what he like it much better.

        So what sucks here is your comment, lack of knowledge and being fanboi. It is easy to open mouth and say BS like what you did.

        Each OS has it is own good and bad things. You are just Microsoft hater and that sucks because it make you a fanboi and hater therefore your comments has no value.

        • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth

          Windows Phone 7 sucks ass, but I guess it beats a Kin.

          The interface is dumbed down like all Microsoft products. It would probably work well in a kiosk situation, but for a device that you’re using all the time – you’ll get tired of it quickly.

          Good luck waiting for that Mango though. Maybe you can get an autographed picture of Monkey Boy to go with it.

        • Guest

          I am sorry but after seeing all these comments you just proved people are right about oou and you are nothing more than one Monkey Fanboi.

          You just proved everyone that you have no logic behind your comment yourself. You just hater and fanboi without any knowledge. and that is really sad.

          People will get their “Mango” update in few month while you are waiting forever so maybe your version of Android phone goes 0.1 up and fix some bugs and add other bugs to it.

          I saw other people that use different phones and talked about their exprience and I used different phones myself. Each phone ans OS has some good and bad things. Nothing is perfect. But I saw many happy Windows Phone users and many unhappy Android phones users around me because of bugs, freeze, etc.

          I am really happy that I am not like you. Thanks GOD!

          I suggest you go back to your hole and stay there.

        • None

          Do not insult my monkey like that!
          And actually my monkey prefers (and demolished) slider phones!  {:( | )

        • Cb123

          I have helped thousands and thousands of customers and this is the first time I hear someone say they like hd7 over an Android phone. 10 out of 10 hd7s come right back.

    • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth

      Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

    • http://www.facebook.com/profile.php?id=1060836854 Randall Ainsworth

      Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

    • http://pulse.yahoo.com/_HGEPMKECQHV4BVIDCEHTQJZV7M CINNALOCKS III

      You are all alone on that buddy……..

      • Peter

        Actually no I am not all alone. Two of my friends got HTC HD7 as well after I got mine. We all loving it. It is a nice phone, fast and very smooth. OS looks very slick and refreshing. I am really glad that I switched and I am very happy.

        Hope one day we be less fanboi and more fair and honest about all these phones.

  • http://pulse.yahoo.com/_AS5XP36WG5ITTFNG5Q7XNSSTK4 Eng256

    Been with T-Mobile for about 10 years. With their poor response in addressing this problem, I am almost regretting getting this new service, perhaps I should have gone to AT&T or Sprint.

    Let’s see some action to address this issue, and let’s see it quickly!

    • http://pulse.yahoo.com/_HGEPMKECQHV4BVIDCEHTQJZV7M CINNALOCKS III

      And you expect them to treat you any differently? You must be tripping!!!!

    • Anonymous

      You don’t like Tmobile’s customer service? Then you will probably go postal after dealing with ATT and Sprint customer service. Believe me, I know….

  • Wilco1293

    I love my G2X. I had some reboot issues at first. But I did a few factory resets, and it is the most stable phone I’ve ever had. Love the HDMI interface, I use my phone to play movies on the big screen. Very stable. Very powerful. 

    I think people are afraid to do a factory reset, but that will clear up a huge number of issues. I keep it simple, as my Android Market automagically updates all my apps, and I don’t customize anything beyond the apps and a few widgets. I do have a little screen bleed, but I really don’t mind. I love this phone, and would purchase another one if TMO would sell me on on an upgrade. Unless someone has one for sales….

  • Jadamont

    I’m to the point I feel I need to take Tmo to small claims court over this POS of a phone.  Let me out of the contract, give me a good phone, but don’t force me to miserable!  Your service agreement it far too one sided.  I HATE THE G2X!  If you know something is wrong, tell us so.  I don’t care to have the another super fancy phone.  I’d rather get the G1 back and be out of contract!!!

    • G2XUnit

      I have the G2X and it is by far the best phone I’ve ever had..

      You ever think you just got a lemon?  If you really think the G1 is better than the G2X, than you clearly are out of your mind.

      As an aside, you signed the contract to get the discount on the phone.  Hence why you sign a contract.  You had a 14 day return period, like everyone else and chose to wait beyond that and now want to take T-Mobile to small claims to spend a few hundred more dollars, essentially, on your service?

      …Ok then

      • Tmoguy Bk1

        I agree. I know a lot of people who bought this phone and had no problems. When a phone sells in high quantities we always hear about issues. I mean, come on… these are just mass produced electronics rolling off an assembly line. My wife got an ipod years ago that had problems, returned it for another, that one had problems too. Now she wont buy anything made by apple, but most people who bout Ipods, like most people who bought G2x’s have no issues and love their device. 

        @Jadamont:People can scream at  T-mobile, and talk about suing, but there is a return period. Be smart investigate your purchase before buying. Its true of everything, from cell phones to cars.

        I hate when impulse shoppers buy the newest thing, and then complain about the company that sold it if there is a problem. 

        • http://twitter.com/Micah_Stewart Micah Stewart

          Look here’s the deal regarding the return period – customers were told by T-Mobile reps that there was no need to return the phone as “the update” would fix most of the issues they were calling about.  Many customers listened to the T-Mobile reps and waited for the update letting their remorse period lapse.  There has been no update, no information as to when to expect an update, and people are stuck with devices that are malfunctioning.  This isn’t comparable to someone who wants an exchange simply because something newer and greater came out, but their warranty period lapsed.  Many customers were duped into letting their warranty period lapse.

        • http://twitter.com/Micah_Stewart Micah Stewart

          Look here’s the deal regarding the return period – customers were told by T-Mobile reps that there was no need to return the phone as “the update” would fix most of the issues they were calling about.  Many customers listened to the T-Mobile reps and waited for the update letting their remorse period lapse.  There has been no update, no information as to when to expect an update, and people are stuck with devices that are malfunctioning.  This isn’t comparable to someone who wants an exchange simply because something newer and greater came out, but their warranty period lapsed.  Many customers were duped into letting their warranty period lapse.

        • http://www.facebook.com/erik.hutchinson1 Erik Hutchinson

          You sir are ignorant and a waste of space on this page…get real

      • Jadamont

        G2XUnit – you are an *ss.  I am on my second one.  I was CHARGED to get the second one – $10!  WHY?  Because I missed the 2 weeks.  EXCUSE ME?  How am I to know it was the phone versus user error until I finally got fed up and asked customer support who then admitted they’ve had many returned but the new ones are ‘better.’  But I get the new phone and it is EXACTLY like the old phone.  I’m not happy with it.  I should be allowed out of a contract when the phone isn’t living up to the terms I bargained for.  But I can’t because I will be charged an early termination fee…to get out of a contract with a phone that does not allow me to fullfill my obligation.  It is ridiculous. 

        • Wilco1293

          Have you run a factory reset? If not, then do it. If you have, do it again.

      • Jadamont

        G2XUnit – you are an *ss.  I am on my second one.  I was CHARGED to get the second one – $10!  WHY?  Because I missed the 2 weeks.  EXCUSE ME?  How am I to know it was the phone versus user error until I finally got fed up and asked customer support who then admitted they’ve had many returned but the new ones are ‘better.’  But I get the new phone and it is EXACTLY like the old phone.  I’m not happy with it.  I should be allowed out of a contract when the phone isn’t living up to the terms I bargained for.  But I can’t because I will be charged an early termination fee…to get out of a contract with a phone that does not allow me to fullfill my obligation.  It is ridiculous. 

    • EROCK

      I’m in the same boat, I’m thinking class action!  And to the claims of “why didn’t you return it in the 14 day return period” maybe the issues were not apparent in the first 2 weeks!  I’ve had issues with this POS not reconnecting to wifi (which my G1 did fine) and now it started random reboots.  T-mobile support uses words like “soon” and “should fix” when dealing with a $200/$400 product that is junk.  The CEO of T-mobile tweeted in April that we wouldn’t have “to wait long” for the GB udpate, then it was “early summer” now it’s “mid-summer”…I detect a pattern here.  I’m disgusted with T-mobile.  They must be praying that the ATT deal goes through.  Their Q1 customer loss is alarming to me and I have no vested interest in the company.  I’m digressing.  The G2X has been a major disappointment with multiple known issues for a lot of people.  It’s bad business how they are handling this, bottom line.  No wonder they are losing customers at an alarming rate.  I will not be renewing with them because of this!  Always trust your gut I guess.  I thought it was fishy that a phone with cutting edge specs got released with an outdated version of the OS : /

    • EROCK

      I’m in the same boat, I’m thinking class action!  And to the claims of “why didn’t you return it in the 14 day return period” maybe the issues were not apparent in the first 2 weeks!  I’ve had issues with this POS not reconnecting to wifi (which my G1 did fine) and now it started random reboots.  T-mobile support uses words like “soon” and “should fix” when dealing with a $200/$400 product that is junk.  The CEO of T-mobile tweeted in April that we wouldn’t have “to wait long” for the GB udpate, then it was “early summer” now it’s “mid-summer”…I detect a pattern here.  I’m disgusted with T-mobile.  They must be praying that the ATT deal goes through.  Their Q1 customer loss is alarming to me and I have no vested interest in the company.  I’m digressing.  The G2X has been a major disappointment with multiple known issues for a lot of people.  It’s bad business how they are handling this, bottom line.  No wonder they are losing customers at an alarming rate.  I will not be renewing with them because of this!  Always trust your gut I guess.  I thought it was fishy that a phone with cutting edge specs got released with an outdated version of the OS : /

    • EROCK

      I’m in the same boat, I’m thinking class action!  And to the claims of “why didn’t you return it in the 14 day return period” maybe the issues were not apparent in the first 2 weeks!  I’ve had issues with this POS not reconnecting to wifi (which my G1 did fine) and now it started random reboots.  T-mobile support uses words like “soon” and “should fix” when dealing with a $200/$400 product that is junk.  The CEO of T-mobile tweeted in April that we wouldn’t have “to wait long” for the GB udpate, then it was “early summer” now it’s “mid-summer”…I detect a pattern here.  I’m disgusted with T-mobile.  They must be praying that the ATT deal goes through.  Their Q1 customer loss is alarming to me and I have no vested interest in the company.  I’m digressing.  The G2X has been a major disappointment with multiple known issues for a lot of people.  It’s bad business how they are handling this, bottom line.  No wonder they are losing customers at an alarming rate.  I will not be renewing with them because of this!  Always trust your gut I guess.  I thought it was fishy that a phone with cutting edge specs got released with an outdated version of the OS : /

  • Jadamont

    I’m to the point I feel I need to take Tmo to small claims court over this POS of a phone.  Let me out of the contract, give me a good phone, but don’t force me to miserable!  Your service agreement it far too one sided.  I HATE THE G2X!  If you know something is wrong, tell us so.  I don’t care to have the another super fancy phone.  I’d rather get the G1 back and be out of contract!!!

  • Anonymous

    Hahahaha, gotta love the monkey pic.

    • None

      It is an ape, not a monkey

    • None

      It is an ape, not a monkey

    • None

      It is an ape, not a monkey

    • None

      It is an ape, not a monkey

  • http://twitter.com/Micah_Stewart Micah Stewart

    Update:  after being denied an exchange on June 25, I just called and am being sent a “new” G2X because the are now “in stock”.  The $5.00 replacement fee was waived.  Good on ya T-Mobile, and here’s hoping G2X number 6 is a winner, winner, chicken dinner.

    • Wilco1293

      My G2X rebooted regularly, until I factory reset it 2-3 times, and it is flawlessly clean now. 

  • phone head

    Sorry to hear about this.  My friend also have a g2x and he is on his forth one…I feel real bad because I told him to get it becasue I thought it wiould be a good phone.  I watched his phone rebooted three times in front of me.

  • http://twitter.com/Jaybadman Jaybadman

    I LOVE THE PHONE THIS IS MY 3rd ONE SO HOPEFULLY THIS IS IT LOL

  • Meagan

    One word… ClassActionLawsuit.

    If its a known defective product, and consumers petition to request a replacement of equal value, and its ignored, then heads will roll.  Just be sure you don’t use any never-got-a-software-update-that-was-promised excuse.  At time of purchase, Tmobile never promised a software update, so don’t believe what you’ve seen on the net, or your energy will be used in the wrong direction.

    You should have a working product when you purchase it.  Not after a software update…  But then again, didn’t you notice a problem withing the return policy dates?  I’ve returned mobiles 3 times to Tmobile within the return policy dates.  If they’re lemons, they’re lemons.  Don’t wait for your return policy to end, to then whine about a crap mobile.  That’s why you have a return policy, to check out the mobile for defects.

    • Dominic

      Yeah, but a lot of people have said they tried to return it only to be told an update would come soon to fix it.  They believed the “experts” words, so not their fault.

    • Anonymous

      Look up on the Net discussion about a case named AT&T Mobility v. Concepcion

      That U.S. Supreme Court case eliminated all consumer class actions (and all employment class actions, say where a company like Microsoft cheats employees out of $500 million in wages it did not pay).

      http://blogs.wsj.com/law/2011/04/27/after-att-ruling-should-we-say-goodbye-to-consumer-class-actions/

      The case said that if YOU agreed to arbitration in your T-Mobile contract (you did, it’s in there), no longer can claims be “collected” together and pursued as a class action. In other words, any claim, no matter how small, must be pursued on an individual basis. (Most people understand the concept that if a company steals $100 from each customer, that it will never be called to account for the $1 billion in “theft,” for example, because class actions have been eliminated… and few people will know they have been cheated out of $100, much less pursue a case.)

      The case has been described as now insulating big business from any and all liability and responsibility for their wrongful actions. And look for companies to no longer be concerned about making safe products.

      And yes, companies will be doing all kinds of things to rip us off, knowing that since class actions are no longer, and people are not going to pursue even a $500 claim, that they can now make billions in profits.

      (Oh, also expect to see an insert with your bill, a pop-up message when you log online to accounts, etc. saying you have to agree to arbitrate all claims and promise not to file a class action. After Concepcion businesses are implementing or updating arbitration clauses. (Yes, T-Mobile has such agreement in your contract with them.)

      • Zeero

        Yeah but a Washington appellate court just ruled t mobiles mandatory arbitration and class action waiver clauses unenforceable.

  • Sidekick3jones

    T-Mobile knows better than this, why continue selling this piece of cramp If it does not work properly? To offer there customers cramp like this is down right Dirty. What a way to make money ?

  • http://twitter.com/Tito_1 Felipe Zamora

    Anyone else look at that Chimpanzee and say “DAMN HES BUFF”.

  • http://twitter.com/Tito_1 Felipe Zamora

    Anyone else look at that Chimpanzee and say “DAMN HES BUFF”.

  • Jason Smith

    Literally talked a TMO Rep today about getting a warranty replacement on my G2X and theyre sending me a Sensation 4G. Go figure. 

    • Maxx shill

      How did that hapen?

  • Mindy

    Hmm, all they would replace mine with two days ago was a MYtouch 4g. 9 yrs and 5 lines and thousands of dollars later. Can’t wait for IPHONE.  I tried to get the rep to give me a Sensation.

  • ahhsowhat

    Im sure there are lemons.. you see maybe 1000 people complaining on the internet about the g2x but im sure there are other thousands are fine with a nice phone and yes i know alot go unreported but still fact is this is a mass produced device and that mixed with poor software engineering will make it crap but an update can fix most of the problems.

    I dont care what phone i have. g2x, senation, mytouch 4g.. honestly all these things going to do is make us more prone to cancer from all that radio we have in these phones.

    i personally have a g2x which is fine and never rebooted or any of these issues but i just called tmo yesterday for replacement and they sure did with no problem. I did it only because i dropped it right before it was going to get ghost armored so i replaced it with a new one.. still on its way.

    Nice phone, fast, takes good pictures and very good call quality.

    I think an update will make tons of yous happy

  • KrAZeDaMaN

    I got my G2X in the first week of release; due to my long-standing relationship with TMo, I went for the reps lines about waiting for the update which was right around the corner.  Wasn’t really having any major issues with the phone then.  Now, this past month phone has become almost inoperable!  Have talked to several TMo reps, and the only thing I got was a battery replacement which didn’t do anything.  FInally yesterday, I was transferred to ‘Retentions’ and told that they no longer do a warranty exchange (which they were doing by sending out the MyTouch 4g); I am getting a G2X replacement though with the ‘processing fee’ of $20 waived.  Whoopee doo (not).
    Whether it is LG’s fault or TMobile’s fault; someone should just step up to the plate and set it straight once and for all.  I hear all of those G2X owners who have working phones telling people with non-working phones to just accept it; well eff you.  Regardless of whether the phone stopped working then or now, if I spend my money I’m entitled to a working product.

    • Jcj1

      they are not doing exchanges for the rebooting issue only as LG has a fix in the works and replacing does not correct the problem. Why waste money shipping units and wasting customers time doing somethingthat is not going to help.

    • Jcj1

      they are not doing exchanges for the rebooting issue only as LG has a fix in the works and replacing does not correct the problem. Why waste money shipping units and wasting customers time doing somethingthat is not going to help.

    • Jcj1

      they are not doing exchanges for the rebooting issue only as LG has a fix in the works and replacing does not correct the problem. Why waste money shipping units and wasting customers time doing somethingthat is not going to help.

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  • Anonymous

    Ha!  It appears that all LG products have a problem with “rebooting” as indicated by this news story about a guy’s then-$2000 LG LCD TV turning off and on, off and on, off and on.

    As I said, I don’t know if I would ever trust an LG product.  So put me on the side as one who will never buy LG electronics.

    • Anonymous

      Ouch… I’m really hoping my G-Slate doesn’t head down this path.

  • Anonymous

    Ha!  It appears that all LG products have a problem with “rebooting” as indicated by this news story about a guy’s then-$2000 LG LCD TV turning off and on, off and on, off and on.

    As I said, I don’t know if I would ever trust an LG product.  So put me on the side as one who will never buy LG electronics.

  • Anonymous

    Ha!  It appears that all LG products have a problem with “rebooting” as indicated by this news story about a guy’s then-$2000 LG LCD TV turning off and on, off and on, off and on.

    As I said, I don’t know if I would ever trust an LG product.  So put me on the side as one who will never buy LG electronics.

  • Jcj1

    This is total BS, sorry but I know this is false as friend just did exchange the other day. Keep spreading the curiosities. Love the rumors around the G2x, recall this no exchange that and not one shred of proof. Keep up the good work.

    • Andy

      It’s not BS. I called T-Mobile just a couple of days ago and was told the same thing.  They will not do any warranty replacements for any known issues until the update is released.

    • hascii

      happend about 30 min ago 7-12, was told that the exchange programe was locked out and they couldn’t figure out how to override it

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    T-Mobile does not care about the problems with the G2X. They are denying customers support and warranty exchanges for all known issues. They are attempting to force all G2X customers to wait for the “update,” to which release date is unknown (mid-summer). I have started the formal complaint process and given Customer Service, Technical Support, Customer Loyalty, and Cancellations a piece of my mind. I have recorded all conversations showing how horrible and messy T-Mobile is being with this in sticking to their customers. They simply don’t care. Their position is that you just have to deal with it. If anyone want the information I have post a response. If I have to, I am going to broadcast to the world all the recordings to show how nasty T-Mobile is doing it’s customers. 

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    T-Mobile does not care about the problems with the G2X. They are denying customers support and warranty exchanges for all known issues. They are attempting to force all G2X customers to wait for the “update,” to which release date is unknown (mid-summer). I have started the formal complaint process and given Customer Service, Technical Support, Customer Loyalty, and Cancellations a piece of my mind. I have recorded all conversations showing how horrible and messy T-Mobile is being with this in sticking to their customers. They simply don’t care. Their position is that you just have to deal with it. If anyone want the information I have post a response. If I have to, I am going to broadcast to the world all the recordings to show how nasty T-Mobile is doing it’s customers. 

  • Anonymous

    tmo truly is no longer issuing warranty replacements for the g2x…. my uncle got one the day it came out, his crapped out and was replaced immediately….this happened AGAIN three weeks ago and he got another replacement. guess what? it happened again three days ago, they gave him a mt4g, saying they “can no longer honor” warranty replacements for the g2x. this is total bs. I had the same problem with my lg chocolate when I bought it 4 years ago. the real problem is: LG IS A @#$& COMPANY. I have never owned an lg that has lasted more than 4 months, no joke, same with my friends. chocolates, envs (1,2, and touch), rumors and now the g2x. seriously lg? whats the deal? what a joke of a company, and to think it is one of the most popular cell phone brands in america, unbelievable. not to excuse tmo, or verizon at all, buuuuuut the problem is lg sells their atrocious phones like hotcakes, they all break, lg can keep up with the supply and demand of replacing crap phones for only so long, after that it catches up to them and they no longer have enough phones to distribute to angry customers, it all blows up in their face. epic fail as always, lg, because you are an epic failure of a company. and for all the carriers and consumers, boycott lg phones, give them the hint that horrible quality phones will no longer be tolerated. the only brands I will ever trust is samsung and htc, yeaauh buddy.

  • Kingreeneyes

    If you bought this phone, warranty for this phone is and will always be offered by the manufacturer in its one yr warranty.  It will be your choice if you decide to go with any alternate exchange for a different phone if one is available. 

    • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

      Nope. T-Mobile’s position on this is presently that your just stuck with what you got until whenever the update/fix comes out. T-Mobile feels that since they are “aware” of the problems, and that they “know beyond any doubt” that a forthcoming update will fix all problems, that customers just have to deal with them till then. WON’T IT BE FUNNY IF STUPID T-MOBILE AND LG ARE WRONG AND THE UPDATE DOES NOT FIX THE ALL THE PROBLEMS? WOW! I WONDER WHAT T-MOBILE IS GOING TO DO THEN, START OFFERING THE LAME MyTouch 4G’s AGAIN? PAY ATTENTION T-MOBILE, WHAT GOES AROUND COMES AROUND. KEEP PLAYING GAMES WITH THE G2X AND YOUR GOING TO GET EVEN MORE EMBARRASSED…

  • Kingreeneyes

    If you bought this phone, warranty for this phone is and will always be offered by the manufacturer in its one yr warranty.  It will be your choice if you decide to go with any alternate exchange for a different phone if one is available. 

  • Bigdross97

    I believe this is really a problem with t-mobile I have G2X and was excited to switch to it from the vibrant. But switching from the vibrant with its software issues to the G2X and its issues I’m thinkin it can’t just be the manufacturers it has to be something with t-mobile takin on these high end shitty phones

  • Christovercame

    Thank You for this post! IT has been denail since day one. T Mobile should without question offer a free replacement and pay the expedited shipping. The Sensation or Slide are both generously equivalent phones

    I am Andrew Melcher

    Jesus Christ is the answer. He is. He will never die. God can and will save you

    • Jbstiles1942

       I can blink God (with a big “G”) out of existence at will, I don’t think he can save me. I created God and if you believe only he could save you as opposed to yourself, then you can have him, but understand that you are also greater than God yourself. You helped create this universe and in fact ARE me, but you don’t know it yet. Yahweh/Jehovah are also parts of me(us) and can be blinked out of existence at our will. If you view yourself as a creation of Yahweh/Jehovah you decide to limit yourself, once you see yourself above Yahweh/Jehovah you will see what a game it is and start having fun. I’ve personally had fun with Yahweh/Jehovah in another plane by killing him over and over when I had rage. I kept reviving him only to kill him again, but it was fun…for both of us! I hope Yahweh/Jehovah understood the lesson, and he must know that I love him and forgive him for his transgressions upon this planets sovereign living souls.

  • Cbsmiley

    Just got off the phone with a tech (rich) who clames that there are no software bugs with the stock software; that the only bug was a google server side bug that was fixed. While the other tech i talked to a few days before said that the software up date was being tested internally and that it fixes all the software bugs

  • Cbsmiley

    Just got off the phone with a tech (rich) who clames that there are no software bugs with the stock software; that the only bug was a google server side bug that was fixed. While the other tech i talked to a few days before said that the software up date was being tested internally and that it fixes all the software bugs

  • @officialtponte

    Totally true I payed full price for mine and I would like the sensation but will give my replacement a try and if it fails to work correctly I will request and insist on the sensation model instead.

  • @officialtponte

    Totally true I payed full price for mine and I would like the sensation but will give my replacement a try and if it fails to work correctly I will request and insist on the sensation model instead.

  • Tspx23

    This article is bullshit. I got a replacement for wifi issues/random reboots. I tried updating it to gingerbread using the LG update tool and it crapped out on me in between so got another replacement.  I’m on my third G2x, the one they sent me was a refurb and the headset won’t work, and they’re sending me another one free of charge. They said they would offer me either a g2 or a mytouch 4g if I really wanted. They do give out warranty exchanges and will trade you out for another phone if you are on your third one.

  • Brauer David

    I just got my replacement G2X – it looks new, but maybe it is a refurb…How can I tell?

    So far so good with the replacement, but it has only been a couple hours.  I had been experience random reboots (2-3x/week), freezes, and a sole screen bleed.  I  also  had problems with the phone switching between wifi/4g/2g service…

    My fingers are crossed.

    Has anyone with a G2X switched to the Sensation without having to pay for it?  I have been so happy with TMobile for 8-9 years – but I have been terribly disappointed with the g2x product, its more expensive service plan, and now dysfunctional operation

    • Twistidrizzo87

      New would come with battery they sent me 3 refurb phone and trying to charge me full price keep sending it back I’m on my 3rd sidekick in a week there sending me bad phones

  • Therr

    I can confirm this.  I spoke to Tmobile yesterday after receiving my 5th phone under a warranty exchange (which still doesn’t work properly).  T Mobile offered me the Sidekick 4G as a replacement which is hardly a comparable phone.  They said they can only ship what LG allows for and the Sidekick is it. 

    • Twistidrizzo87

      I’m on my 3rd sidekick 4g don’t do it I’m trying to get out of it its required by law for them to give u a upgrade there trying to down gradem me as well fight it or fight to get out of the contract its the law