Rumor Alert: T-Mobile No Longer Issuing Warranty Replacements For The G2x?

Update: We have been unable to get any official word from T-Mobile on this matter and while a number of our @TmoNews Twitter users reported the same findings, this is completely unconfirmed at this point.

When will the carriers and manufacturers listen to customer feedback and realize that silence is never golden? This newest G2x story comes courtesy of the folks at Android Community who say that an anonymous tipster has told that them the G2x is no longer being exchanged through T-Mobile’s warranty department for any of the current issues that are known to exist. So are we to understand that they won’t exchange the phone because of the reboots crashes and has a bleeding screen?

On a secondary note It’s been well beyond a “few days” since LG last updated us and promised an update regarding the Gingerbread release. T-Mobile needs just be up front with the situation. Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward. The longer we go without hearing anything the more frustrated customers become because they are left hanging with a bad piece of hardware.

I think we’ve reached the point that T-Mobile and LG admit to the phone being problematic and offer replacement models to those who request them. Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G.

Android Community

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  • Gregg Martinson

    This is nerve-wracking for a G2X owner.  My only concern with the phone is the battery life and the fact that it refuses to wake from sleep(could be due to my custom ROM).  What should I do? Go back to TMO and ask for a different phone?

    • Anon.Reader

      Could be? It is.
      Also your warranty is voided since you rooted. Hope you know how to go back to stock.

    • Anon.Reader

      Could be? It is.
      Also your warranty is voided since you rooted. Hope you know how to go back to stock.

    • Anon.Reader

      Could be? It is.
      Also your warranty is voided since you rooted. Hope you know how to go back to stock.

      • Nate

        Cosigned…

        You can’t bitch if you’re running a rom.

      • Nate

        Cosigned…

        You can’t bitch if you’re running a rom.

      • Nate

        Cosigned…

        You can’t bitch if you’re running a rom.

  • Vkevin24v

    SENSATION > G2X

    • None

      Real helpful, thanks.

    • None

      Real helpful, thanks.

    • None

      Real helpful, thanks.

    • None

      Real helpful, thanks.

  • Mj05271991

    Starting to sound like AT&T more and more !!!! They did the same thing to me for my mytouch 4g. This isn’t cool t-mobile

  • Cameron W3st

    this sounds like a massive legal issue to me…I’m pretty sure there is no clause in my contract that says “if your device is defective, you can exchange it (unless you have the G2X)”…especially since I became a Tmobile member in like…2002?  

  • Edelaney61

    I have had the G2X for about a month now and it is bt far one of the most tech savvy phones I have ever owned yet it is the WORST phone I have ever owned. I paid damn near full price because I had the partial upgrade. If they do not start to do something soon I will just file a suit with the Missouri Attorney Generals Office and let them deal with it. It seems to me it sure would be cheaper to replace these P.O.S with 4G slide or something similar. Oh and if you read closely in your contract there is a loop hole if they do not provide the service promised you can get out of it without a penalty.

  • Edelaney61

    I have had the G2X for about a month now and it is bt far one of the most tech savvy phones I have ever owned yet it is the WORST phone I have ever owned. I paid damn near full price because I had the partial upgrade. If they do not start to do something soon I will just file a suit with the Missouri Attorney Generals Office and let them deal with it. It seems to me it sure would be cheaper to replace these P.O.S with 4G slide or something similar. Oh and if you read closely in your contract there is a loop hole if they do not provide the service promised you can get out of it without a penalty.

    • Cameron W3st

      I’m also thinking of filing a lawsuit with the California AG…I’m on my 3rd G2X…it was actually pretty solid for a while…but now it’s all starting again…

    • Cameron W3st

      I’m also thinking of filing a lawsuit with the California AG…I’m on my 3rd G2X…it was actually pretty solid for a while…but now it’s all starting again…

    • Cameron W3st

      I’m also thinking of filing a lawsuit with the California AG…I’m on my 3rd G2X…it was actually pretty solid for a while…but now it’s all starting again…

  • u m

    I’ve just got my 4th replacement on the 1st. I’ve been offered the Mytouch 4g and that’s totally unacceptable. I love my G2X, but no matter how many replacements I’ve received , I’m having the same issues and I DO NOT want any device with a overlay (motoblur, sense, touchwiz etc). The worse part is………….I own 2 G2x’s! I think refunds are in order.

  • u m

    I’ve just got my 4th replacement on the 1st. I’ve been offered the Mytouch 4g and that’s totally unacceptable. I love my G2X, but no matter how many replacements I’ve received , I’m having the same issues and I DO NOT want any device with a overlay (motoblur, sense, touchwiz etc). The worse part is………….I own 2 G2x’s! I think refunds are in order.

  • NEW YORK (AP) — Are you a wireless data glutton or a nibbler?
    Many
    Verizon Wireless customers will have to figure that out — perhaps as
    soon as this week — as the country’s largest wireless carrier is set to
    introduce data plans with monthly usage caps.
    Here’s some help determining which plan will work for you, even if you don’t know how many megabytes are in a gigabyte.
    Verizon
    hasn’t said what its plans will look like. But because AT&T
    introduced capped data plans a year ago and T-Mobile USA eliminated its
    unlimited data plan in May, this is well-trod ground.
    The new
    Verizon plans will most likely apply only to new customers or people
    trading up to smartphones. They could also apply to smartphone users
    buying new phones.
    The tricky thing about capped data plans is
    that few people have a clue how much a megabyte of data is, so they
    don’t know much to sign up for. The phones themselves aren’t much help:
    Although they can tell you how much data you’ve consumed so far this
    month, they can’t tell you which of your smartphone’s myriad functions
    are responsible.
    By contrast, a minute spent talking on the phone
    is easy to understand, and many people have learned roughly how many
    minutes they use every month.
    For AT&T, the introduction of
    data caps has gone quite well, but some customers are complaining
    because their data usage reports are hard to decipher. AT&T says 90
    percent of its customers on capped plans stay within the limits, but it
    won’t say how much those who go over end up paying, on average.
    Verizon now charges $30 a month for an unlimited smartphone data plan.
    Here’s a look at potential caps:
    — Less than 200 megabytes per month.
    It’s
    possible Verizon could have an entry-level plan for $10 or so per month
    with a very low data limit, such as 75 megabytes per month. But any
    plan with less than 200 megabytes per month should be considered mainly a
    tease. It will be very hard to stay under the limit.
    Email,
    automatic software updates and other data consumption in the background
    will easily eat up 75 megabytes in a month. That could leave you paying
    $10 or more in overuse fees — more than you would if you had chosen a
    more expensive plan to begin with. This plan would be Verizon’s way of
    luring people to smartphones. Pick something like this, and pretty soon,
    you’ll find you need a higher data cap.
    — 200 megabytes per month.
    This
    is a popular size, offered by both AT&T ($15 per month) and
    T-Mobile ($10). When it introduced this plan, AT&T said 65 percent
    of its subscribers consumed less than 200 megabytes.
    But that was a
    year ago. The average monthly data consumption for a smartphone user
    back then was 230 megabytes per month, according to an analysis of phone
    bills by The Nielsen Co. In the first quarter of this year, the figure
    had grown to 435 megabytes per month.
    Cisco Systems Inc. has lower
    estimates than Nielsen: 153 megabytes per month last year and 245
    megabytes this year. In any case, the message is clear: a plan that was
    big enough last year may not be big enough this year. Subscribers seem
    to be discovering more fun and data-consuming things to do on their
    phones.
    It’s still possible to get by on 200 megabytes per month.
    If you’re a light user, stay away from heavy-usage applications such as
    online music streaming and Netflix video. Use Wi-Fi rather than the
    phone’s cellular network as much as possible. Wi-Fi usage doesn’t count
    towards your data limit.
    — 2 gigabytes per month.
    This is
    AT&T’s “standard” plan, for which it charges $25 per month. T-Mobile
    charges $20. This will be enough for most people. AT&T said last
    year that the plan would satisfy 98 percent of its smartphone users.
    That figure is undoubtedly lower today. If you like to stream online
    music or videoconference for hours on end, or watch Netflix movies,
    you’ll blow past it.
    — 5 gigabytes per month.
    T-Mobile
    charges $30 for this tier, or $10 more than the 2-gigabyte plan. Verizon
    would likely charge substantially more. This would be for those who
    spend a lot of time on their phones. Laptop cards generally come with
    this data limit.
    What if you don’t want to bother with any of this?
    Sprint
    Nextel Corp. still offers unlimited data, seeing it as a crucial way to
    keep and attract customers who are tempted by an iPhone at Verizon or
    AT&T. However, offering an all-you-can-eat data buffet gets
    expensive. Sprint raised the fees for all its smartphones by $10 per
    month this winter to $30.

  • NEW YORK (AP) — Are you a wireless data glutton or a nibbler?
    Many
    Verizon Wireless customers will have to figure that out — perhaps as
    soon as this week — as the country’s largest wireless carrier is set to
    introduce data plans with monthly usage caps.
    Here’s some help determining which plan will work for you, even if you don’t know how many megabytes are in a gigabyte.
    Verizon
    hasn’t said what its plans will look like. But because AT&T
    introduced capped data plans a year ago and T-Mobile USA eliminated its
    unlimited data plan in May, this is well-trod ground.
    The new
    Verizon plans will most likely apply only to new customers or people
    trading up to smartphones. They could also apply to smartphone users
    buying new phones.
    The tricky thing about capped data plans is
    that few people have a clue how much a megabyte of data is, so they
    don’t know much to sign up for. The phones themselves aren’t much help:
    Although they can tell you how much data you’ve consumed so far this
    month, they can’t tell you which of your smartphone’s myriad functions
    are responsible.
    By contrast, a minute spent talking on the phone
    is easy to understand, and many people have learned roughly how many
    minutes they use every month.
    For AT&T, the introduction of
    data caps has gone quite well, but some customers are complaining
    because their data usage reports are hard to decipher. AT&T says 90
    percent of its customers on capped plans stay within the limits, but it
    won’t say how much those who go over end up paying, on average.
    Verizon now charges $30 a month for an unlimited smartphone data plan.
    Here’s a look at potential caps:
    — Less than 200 megabytes per month.
    It’s
    possible Verizon could have an entry-level plan for $10 or so per month
    with a very low data limit, such as 75 megabytes per month. But any
    plan with less than 200 megabytes per month should be considered mainly a
    tease. It will be very hard to stay under the limit.
    Email,
    automatic software updates and other data consumption in the background
    will easily eat up 75 megabytes in a month. That could leave you paying
    $10 or more in overuse fees — more than you would if you had chosen a
    more expensive plan to begin with. This plan would be Verizon’s way of
    luring people to smartphones. Pick something like this, and pretty soon,
    you’ll find you need a higher data cap.
    — 200 megabytes per month.
    This
    is a popular size, offered by both AT&T ($15 per month) and
    T-Mobile ($10). When it introduced this plan, AT&T said 65 percent
    of its subscribers consumed less than 200 megabytes.
    But that was a
    year ago. The average monthly data consumption for a smartphone user
    back then was 230 megabytes per month, according to an analysis of phone
    bills by The Nielsen Co. In the first quarter of this year, the figure
    had grown to 435 megabytes per month.
    Cisco Systems Inc. has lower
    estimates than Nielsen: 153 megabytes per month last year and 245
    megabytes this year. In any case, the message is clear: a plan that was
    big enough last year may not be big enough this year. Subscribers seem
    to be discovering more fun and data-consuming things to do on their
    phones.
    It’s still possible to get by on 200 megabytes per month.
    If you’re a light user, stay away from heavy-usage applications such as
    online music streaming and Netflix video. Use Wi-Fi rather than the
    phone’s cellular network as much as possible. Wi-Fi usage doesn’t count
    towards your data limit.
    — 2 gigabytes per month.
    This is
    AT&T’s “standard” plan, for which it charges $25 per month. T-Mobile
    charges $20. This will be enough for most people. AT&T said last
    year that the plan would satisfy 98 percent of its smartphone users.
    That figure is undoubtedly lower today. If you like to stream online
    music or videoconference for hours on end, or watch Netflix movies,
    you’ll blow past it.
    — 5 gigabytes per month.
    T-Mobile
    charges $30 for this tier, or $10 more than the 2-gigabyte plan. Verizon
    would likely charge substantially more. This would be for those who
    spend a lot of time on their phones. Laptop cards generally come with
    this data limit.
    What if you don’t want to bother with any of this?
    Sprint
    Nextel Corp. still offers unlimited data, seeing it as a crucial way to
    keep and attract customers who are tempted by an iPhone at Verizon or
    AT&T. However, offering an all-you-can-eat data buffet gets
    expensive. Sprint raised the fees for all its smartphones by $10 per
    month this winter to $30.

  • Yyevo

    Remind me to NEVER buy an LG product.

    • the LG Optimus T i bought on sale at Radioshack works excellent

    • the LG Optimus T i bought on sale at Radioshack works excellent

    • the LG Optimus T i bought on sale at Radioshack works excellent

    • I was hesitant to buy this phone because of my longstanding low opinion of anything made by LG.

      So far, I’ve had maybe three reboots, and ongoing Bluetooth issues, so I’m not as bad off as some. But The phone should never have been shipped with Froyo and adequate quality control.

      The problems people are having are not obscure things. These problems would have been easily revealed in any professional quality testing.

  • Anon.Reader

    This is just pure unadulterated sensationalizm, certain issues do not warrant an exchange, and these issues have been ‘not exchange worthy’ for weeks. Ever since the aquisition has been announced, things have taken a dive on TmoNews. Instead of true news, just jumping down T-Mobile’s throat over every little thing. Anyone with even a slight little knowledge of the wireless business at ALL knows that the manufacturer is in charge of what is deemed ‘exchange worthy’ when it comes to hardware issues and such. This has been this way for every single phone since the beginning of Omnipoint.

    Some things just cant be exchanged for certain reasons. That’s how it is.

    Yeah the G2X issues are a pain, no one is denying that, but saying that Warranty Replacements aren’t being issued at all is a blatant lie. G2X can be replaced, and while some people were offered MT4G’s as an alternate, which they feel wasn’t fair, they still were able to exchange it.

    Please try to be a little more fair and balanced in reporting of things like this…

    • This isn’t Sensationalism. I’ve seen the exchange and return numbers, I know what the real deal is. I have seen and heard things that haven’t made it to the public yet and T-Mobile needs to communicate that. Regardless of whose fault it is, it’s the wireless carrier that the customer pays, not the manufacturer who they have no recourse with. While what you are saying is true, its irrelevant because T-Mobile is who a check is made out to every month.

      • Anon.Reader

        Ive seen more than you could hope to, and saying that this something different is just in correct, it is sensationalism in the fact that this is the way it is with every single phone that has ever been released.

        Theres multiple issues that phones can not be exchanged for.

        I know you have sources and ninjas and all of that… before posting something like that maybe you should really attempt to reach out to them and confirm… instead of putting the article up… waiting a bit, then posting ‘an update’ saying its unconfirmed.It’s sloppy journalism, which has become the status quo around TMoNews lately.

        • What other kind of articles are you insinuating are sloppy. The first draft of this that got posted was heavy on the unconfirmed reports which only really dropped in the first paragraph. The last two were about the Gingerbread update and T-Mobile being honest. I updated it because most readers don’t go beyond the headline so in order to further emphasize it wasn’t confirmed I made the changes. You read the comments, does it sound like people usually read the WHOLE article?

          I’m curious about the sloppy journalism status quo though? Let me know where you see mistakes so they can be fixed.

        • Thakid

          hey, you know you could just like….leave right?

        • Thakid

          hey, you know you could just like….leave right?

      • Anon.Reader

        Ive seen more than you could hope to, and saying that this something different is just in correct, it is sensationalism in the fact that this is the way it is with every single phone that has ever been released.

        Theres multiple issues that phones can not be exchanged for.

        I know you have sources and ninjas and all of that… before posting something like that maybe you should really attempt to reach out to them and confirm… instead of putting the article up… waiting a bit, then posting ‘an update’ saying its unconfirmed.It’s sloppy journalism, which has become the status quo around TMoNews lately.

  • Tcat2

    I think at&t management already took over tmobile. They were so nice before. Now they fight with customers to not exchange, then theres processing fees that never existed and shipping change. FCC might as well accept the bid as they are becoming same anyway

  • Tcat2

    I think at&t management already took over tmobile. They were so nice before. Now they fight with customers to not exchange, then theres processing fees that never existed and shipping change. FCC might as well accept the bid as they are becoming same anyway

    • Jack

      The reason why there might be a warranty exchange fee is in part due to customers being trained on how to exchange. And the reps are now accountable for the exchanges they perform. Before it was just a metric. Now, it is THE metric. There is a reason the company is losing money, and its not because that money is going to the marketing department. Customers would call in, say their Android device was freezing, say they performed a Master Reset, and then want/demand an exchange immediately. And if it happened to be at a time of a new release, they would complain till they got a different color phone. Seriously, not exaggerating. So Tmo is losing tons, I mean tons a year on frivolous exchanges that are not warranted. Its their own fault because people on these forums and others knew how to call in, say the right words based on TS flows and get exchanged and the rep did it. Follow procedure.
      Now, there are legit exchanges, and there are reps who will exchange those, but for those who are all about calling in to the centers 5+ times a day…there had to be some action taken. 
      So…$20 warranty processing fee with no PHP, or $5 with and then you get your device. 
      You know percentage of customer who after hearing that say…”oh, its working” I don’t either…but I know its a lot. 

  • Nkmkj

    Tipster is fail.. Probably didn’t do the troubleshooting flows before requesting to do a warranty exchange.. Ex. Reset software, power cycle, new battery (first thing to do below getting device exchanges..

  • Nkmkj

    Tipster is fail.. Probably didn’t do the troubleshooting flows before requesting to do a warranty exchange.. Ex. Reset software, power cycle, new battery (first thing to do below getting device exchanges..

  • Nkmkj

    Tipster is fail.. Probably didn’t do the troubleshooting flows before requesting to do a warranty exchange.. Ex. Reset software, power cycle, new battery (first thing to do below getting device exchanges..

  • Prmerf

    Hey Dave I emailed you last week about this issue and after fighting with them for a week and refusing another g2x replacement or a lame mytouch 4g, they finally caved.. I received the full 500 dollar credit for the g2x purchase and payed the extra 50 for the sensation…After 8 years with Tmo, i dont think it should have taken a week of fighting to get things done.. Offering me a mytouch 4g was a slap in the face and an insult to my intelligence. Yes the average customer would have been happy and fell for it.. But im not trading a dual core phone for a single coe bloated with garbage mytouch. 

  • Prmerf

    Hey Dave I emailed you last week about this issue and after fighting with them for a week and refusing another g2x replacement or a lame mytouch 4g, they finally caved.. I received the full 500 dollar credit for the g2x purchase and payed the extra 50 for the sensation…After 8 years with Tmo, i dont think it should have taken a week of fighting to get things done.. Offering me a mytouch 4g was a slap in the face and an insult to my intelligence. Yes the average customer would have been happy and fell for it.. But im not trading a dual core phone for a single coe bloated with garbage mytouch. 

    • Anon.Reader

      Everyone has their policies, everyone has their rules. Every company has rules. All you did was be annoying until you got your way, no matter how it affected anyone you spoke to. Im not saying the MyTouch 4G is a worthy replacement (it’s not) but seriously, the law of supply and demand is what rules exhange programs for any company, and if LG didn’t give t-mobile a go-a-head to exchange the G2X for the few issues on that PDF document posted a month ago, therefore T-Mobile can’t honor an exchange for them because LG refuses to see them as an issue.

      Arguing, complaining, etc. may get you your way sometimes, but most of the time if you have to argue your way through a policy or procedure with any company — it’s because youre talking people into putting their jobs at risk by breaking the policy.

      • PRMERF (BiGMERF)

        when you buy a TV from bestbuy and within 30 days something is wrong .. do I send it to the manufacturer or to Best Buy? No matter what TMO says, it still falls on them.. I pay them.. They buy it in bulk from LG and sell it to me.I am sure they profit from the sale as well as charge me for my monthly service.

        • Jack

          14 days buyers remorse, 20 days for mail, and 30 days for California….just because they are special…Tmo is not Walmart where they take anything back a year down the road. 

        • Jack

          14 days buyers remorse, 20 days for mail, and 30 days for California….just because they are special…Tmo is not Walmart where they take anything back a year down the road. 

    • Joseg66

      I too kept insisting a better compromise and paid $50 for the sensation. Plus I was able to keep the g2x. I agree tmobile is responsible not blaming their supplier. They should recall and send everyone a sensation….the only sensible replacement.

  • Prmerf

    Hey Dave I emailed you last week about this issue and after fighting with them for a week and refusing another g2x replacement or a lame mytouch 4g, they finally caved.. I received the full 500 dollar credit for the g2x purchase and payed the extra 50 for the sensation…After 8 years with Tmo, i dont think it should have taken a week of fighting to get things done.. Offering me a mytouch 4g was a slap in the face and an insult to my intelligence. Yes the average customer would have been happy and fell for it.. But im not trading a dual core phone for a single coe bloated with garbage mytouch. 

  • WWWYKI!

    What happens to the people who bought the phone full price from a 3rd party, such as ebay? That’s where I got mine from. T-Mobile & LG needs to own up to this failure. If Gingerbread fixes everything, then fine. But at least give us a date when we can expect it. “Summer” isn’t good enough

    • justsayin

      Your fault for buying through an unsupported channel.

      • WWWYKI!

        Yeah, I know. Seems like it doesn’t matter who you bought it from if T-Mo isn’t exchanging it anymore. Lesson learned. Sticking with HTC from now on. Didn’t have problems with my G2 before

    • justsayin

      Your fault for buying through an unsupported channel.

    • justsayin

      Your fault for buying through an unsupported channel.

  • Anonymous

    This is definitely worse than what happened with the Vibrant. Much worse. Th

  • Never Again LG

    Now is the time where they need to just give up on the phone and give all the unfortunate consumers who stuck with them through all the obvious BS, a 4G Slide or Sensation. The phone and LG’s reputation as a company is absolutely ruined. T-Mobile is also far from innocent in this matter. Even if you despise Sense, I can guarantee those other phones will at least be usable. Not only that, but their development community will dwarf the G2x’s in a very short time once the bootloader is unlocked. 

  • Hi, I have a G2x running on CM7 and I have been able to fight off the issues….  I know that rooting a phone is not a viable option for most consumers though.  I wouldnt mind getting a newer better phone out of this debacle though.

  • Deanis

    Oi. I’m glad to see this before signing up our 5 souls for a new family plan. We’ve been neck and neck whether to re-up with Verizon and grandfather in our unlimited data (going to metered July 7) or go with the throttling & free wifi calling that I preferred with TMobile – that is, until now. I’ve never had a problem once I wrote the FCC with a formal complaint. 90 days later and I’m out of my contract. But it’s the pain in the arse of calling; documenting 3 calls (to be fair mind you) – but I don’t want to mess with the manhours and angst. 5 new Sensations (what we were going to get) and their accompanying unlimited plans is not a budget item I consider lightly.

    • MIKEEEEE

      might be following you in the future.

      verizon erected a tower here in nowhere tennessee and their 3g is better than att’s edge, plus i get a 20% corporate discount on the whole ball of wax, hardware and software.

    • MIKEEEEE

      might be following you in the future.

      verizon erected a tower here in nowhere tennessee and their 3g is better than att’s edge, plus i get a 20% corporate discount on the whole ball of wax, hardware and software.

  • The ATL Guy

    LOL ya tmobile gives 2 shits about its customers right now. 

  • Brandon Dean

    This is not a rumor, this is FACT. Just got this phone three days ago and had many of the issues people talking about (random temperature spikes, random shutdowns that require taking out the battery to turn on, etc). I just called t-mobile and they said they are no longer taking warranty returns on the phone for the software problems.

    THIS. IS. RIDICULOUS. 

    I have insurance, and I cant even go into a store and replace it because if you buy the phone through costumer service line, you cant return it through a store, but only back to customer service. What he recommended was that I return the phone to them, tell them the tracking number, and have a different model (like the sensation) sent to me instead. 2 problems with this.

    1) The sensation is a different price (I was replacing a stolen phone halfway through my contract) and they cant tell me what the price difference will be UNTIL I have shipped my G2X away and given them the tracking number. So in effect, I cant know the price until I have no choice but to pay WHATEVER it happens to be.

    2) This is my only line. I don’t have easy access to another phone while my old phone are new phone are moseying along in snail mail! So in essence, t-mobile is expecting me to not only pay whatever mystery amount the difference is going to be, but also go without the phone and service I have been paying for for 8 years while they take NO responsibility and selling their loyal costumers a defective product.

    SOMEONE NEEDS TO BE HELD ACCOUNTABLE, AND I THINK IT SHOULD BE T-MOBILE. LG is accountable to T-Mobile for offering them a halfbaked phone, but T-mobile is accountable to us for selling it and not being up front and accountable for selling a lemon. I am going to a t-mo location tomorrow, and will sit on their phone with a rep, and raise holy hell in their store until some semblance of customer service is reached.

    • Anonymous

      I don’t think that we should be held accountable for this problematic phone as for we are only service providers. We should be more vocal to our customers, and offer better solutions, yet as for having full blame.. I don’t think so. We do need to have better damage control..

  • Hurtadok21

    Im getting my 5th replacement right now they just shipped it. And they wanted to give me a mytouch

  • Hurtadok21

    Im getting my 5th replacement right now they just shipped it. And they wanted to give me a mytouch

  • Hurtadok21

    Im getting my 5th replacement right now they just shipped it. And they wanted to give me a mytouch

  • Disillusioned T-Mo Tech

    It’s true that the phone is not being exchanged for random reboots. The internal article(in T-Comm for those who are savvy) basically says that the G2X rebooting randomly is a known software issue. Even though we in Tech Care know it’s a problem, the article states we’re still supposed to take the unfortunate customer through the regular BS troubleshooting(don’t you know you have to clear your messages, browser cache and history, call logs, and uninstall ALL market apps for Android to run right?!), and then when it’s still messing up deny an exchange and say the replacement will have the same software and thus the same problems. The issue is supposed to be addressed in a software update expected in “mid-summer.” Small comfort for those who need a reliable phone now and for some reason expected their 500 dollars to buy a smartphone that works.

    But yeah, stuff like this has been happening forever, so saying it’s because we’re being bought out by AT&T is uninformed at best. Anyone remember our friend the HD2?

  • Disillusioned T-Mo Tech

    It’s true that the phone is not being exchanged for random reboots. The internal article(in T-Comm for those who are savvy) basically says that the G2X rebooting randomly is a known software issue. Even though we in Tech Care know it’s a problem, the article states we’re still supposed to take the unfortunate customer through the regular BS troubleshooting(don’t you know you have to clear your messages, browser cache and history, call logs, and uninstall ALL market apps for Android to run right?!), and then when it’s still messing up deny an exchange and say the replacement will have the same software and thus the same problems. The issue is supposed to be addressed in a software update expected in “mid-summer.” Small comfort for those who need a reliable phone now and for some reason expected their 500 dollars to buy a smartphone that works.

    But yeah, stuff like this has been happening forever, so saying it’s because we’re being bought out by AT&T is uninformed at best. Anyone remember our friend the HD2?

  • Disillusioned T-Mo Tech

    It’s true that the phone is not being exchanged for random reboots. The internal article(in T-Comm for those who are savvy) basically says that the G2X rebooting randomly is a known software issue. Even though we in Tech Care know it’s a problem, the article states we’re still supposed to take the unfortunate customer through the regular BS troubleshooting(don’t you know you have to clear your messages, browser cache and history, call logs, and uninstall ALL market apps for Android to run right?!), and then when it’s still messing up deny an exchange and say the replacement will have the same software and thus the same problems. The issue is supposed to be addressed in a software update expected in “mid-summer.” Small comfort for those who need a reliable phone now and for some reason expected their 500 dollars to buy a smartphone that works.

    But yeah, stuff like this has been happening forever, so saying it’s because we’re being bought out by AT&T is uninformed at best. Anyone remember our friend the HD2?

    • meow

      i wish i found a tmo rep that had even a smidgen of a clue like you.

      • Anonymous

        There is a small handful of us..

    • Anonymous

      I appreciate your honesty.  As stated in the article, Tmobile needs to make a statement of some sorts because it definitely leaves a bad impression on the customers.  There have been members on this site who claimed to know people on the inside (from LG and Tmobile) and claimed that an update was coming “next week”.  That was 3/4 weeks ago.  Where are all of the insiders now? lol

      • Mmmmaxheadroom

        And tmobile cares? there are 39 bil worth of STFU! In six months who the fuc# cares we will be at&t problem so again STFU!!

    • Anonymous

      Read it and agree. Here I have even made exchanges to customers WAAYY out of buyers remorse to exchange for something else. Every phone has its problem. We shouldn’t ignore it. Thats why my store will take care of customers to the best of our ability. 

      • None

        I think it is time we stop believing the “every phone has its problems” line as if that is OK.  Maybe we should set the bar a little higher and not figure some problems are acceptable for every phone.
         

  • Jeter_81

    To be honest the Sensation is having issues as well. So there’s no true equivalent exchange that’s reliable. This is why I can’t wait for the 9990, RELIABILITY! There’s something to be said for companies that control both facets of production (hardware & software) such as Apple, HP/Palm, and RIM. What good are apps if you have no data/bluetooth connection and your phone constantly reboots?

    • Jeter_81

      *9900, not 9990.

    • Jeter_81

      *9900, not 9990.

    • Jeter_81

      *9900, not 9990.

    • None

      If I could get an Apple, or HP/Palm in a TMO store, I would be more than happy to go that direction. 

  • Jeter_81

    To be honest the Sensation is having issues as well. So there’s no true equivalent exchange that’s reliable. This is why I can’t wait for the 9990, RELIABILITY! There’s something to be said for companies that control both facets of production (hardware & software) such as Apple, HP/Palm, and RIM. What good are apps if you have no data/bluetooth connection and your phone constantly reboots?

  • Jeter_81

    To be honest the Sensation is having issues as well. So there’s no true equivalent exchange that’s reliable. This is why I can’t wait for the 9990, RELIABILITY! There’s something to be said for companies that control both facets of production (hardware & software) such as Apple, HP/Palm, and RIM. What good are apps if you have no data/bluetooth connection and your phone constantly reboots?

  • Jameschung

    i just got a g2x replacement for my mytouch 4g!! maybe they didnt know what they were doing eh?

  • Anonymous

    I smell a class action law suit…
     

  • Savagedragon2k1

    I have had my g2x since launch day and I am happy I stuck through with it. Yeah the phone e has issues but I can go weeks without it faltering at all. If you turn off everything in the power controls setting it runs much more smoothly overall. The only times that I have experienced the battery overheating is when I have been watching videos for more than half an hour to an hour and randomly when it is charging, reboots have been because I either forgot to turn off the satellite control after using maps or using the wifi for too long.

    I haven’t had any other issues with my phone. Maybe I am one of the lucky ones but I am glad I got the phone that I wanted and if I have to wait till T-Mobile gets the update right and then releases it, so be it. Cause I know damn well if the release the update and there are still lingering issues people are just going to complain and moan all over again. If your phone doesn’t work trade it for a new one, if you have patience just wait for gingerbread. Simple as that.

    • Savagedragon2k1

      Also I just wrote the last message and this message on my g2x. This phone is just sweet overall.

    • Disillusioned T-Mo Tech

       Really? You’re cool with your $500 smartphone rebooting from using the wifi “too long” and the battery overheating from watching a video for more than 30 minutes? As a tech rep who has to follow T-Mo policy and find any excuse to avoid an exchange(“Keep your exchange to calls ratio below 8% or you’re fired! BEST PLACE TO WORK! :D”), I salute you sir. You are one amazingly forgiving person.

      • Savagedragon2k1

        One of the reasons I am being forgiving is because my phone isn’t my life. Yeah its a nice piece of tech but you know what I got a phone to do, make phone calls. Does everyone remember that that is what you get a phone for? Its nice to have internet and a map if you get lost but my main use out of my phone is to make calls and text message. Everything else is really an extra. I also got it for gaming.

      • Savagedragon2k1

        One of the reasons I am being forgiving is because my phone isn’t my life. Yeah its a nice piece of tech but you know what I got a phone to do, make phone calls. Does everyone remember that that is what you get a phone for? Its nice to have internet and a map if you get lost but my main use out of my phone is to make calls and text message. Everything else is really an extra. I also got it for gaming.

      • Savagedragon2k1

        One of the reasons I am being forgiving is because my phone isn’t my life. Yeah its a nice piece of tech but you know what I got a phone to do, make phone calls. Does everyone remember that that is what you get a phone for? Its nice to have internet and a map if you get lost but my main use out of my phone is to make calls and text message. Everything else is really an extra. I also got it for gaming.

    • Disillusioned T-Mo Tech

       Really? You’re cool with your $500 smartphone rebooting from using the wifi “too long” and the battery overheating from watching a video for more than 30 minutes? As a tech rep who has to follow T-Mo policy and find any excuse to avoid an exchange(“Keep your exchange to calls ratio below 8% or you’re fired! BEST PLACE TO WORK! :D”), I salute you sir. You are one amazingly forgiving person.

  • bst

    Correction: The only fair replacement is another LG G2X! Not a myTouch 4G, and definitely not a Sensation. Both T-Mobile and LG need to honor their warranty agreement, or face the legal repercussions for breaching the terms of their contract.

  • Richardking59

    this is why t mobile sucks. i am a customer for over 2 years and their cs dept needs to be blown up!!!!

  • Tomnewtn

    This is why I take advantage of the remorse period. There is no way to know how TMO and the manufacturer are going to support a device, or if they are going to string customers along. I returned my G2X but only because of screen leakage and the indications on XDA that this is a problem that worsens over time. Otherwise, it functioned great….except for the gps that is. If it had been right, I would have kept it, but when you own a reliable Nexus One, it’s hard to justify a 2 year contract extension.  If you have a g2x that works fine, then it’s a beautiful device and good for you. If you have many of the reported issues but say you’re fine with it, I say you’re intellectually dishonest, and it’s ok to admit you bought a piece of crap if that is what it is. I am tired of bloatware. My Nexus One has spoiled me. I also picked up a Nokia E7 and am very impressed with it. What an amazing build and Symbian 3 does everything I need. The anna update will sweeten the deal further. I am going to pick up a Meego device when they are available at a reasonable price. Love the unlocked, unbloated smartphone concept. I have had it with carriers ruining overhyped devices and then stringing customers along.

  • Tomnewtn

    This is why I take advantage of the remorse period. There is no way to know how TMO and the manufacturer are going to support a device, or if they are going to string customers along. I returned my G2X but only because of screen leakage and the indications on XDA that this is a problem that worsens over time. Otherwise, it functioned great….except for the gps that is. If it had been right, I would have kept it, but when you own a reliable Nexus One, it’s hard to justify a 2 year contract extension.  If you have a g2x that works fine, then it’s a beautiful device and good for you. If you have many of the reported issues but say you’re fine with it, I say you’re intellectually dishonest, and it’s ok to admit you bought a piece of crap if that is what it is. I am tired of bloatware. My Nexus One has spoiled me. I also picked up a Nokia E7 and am very impressed with it. What an amazing build and Symbian 3 does everything I need. The anna update will sweeten the deal further. I am going to pick up a Meego device when they are available at a reasonable price. Love the unlocked, unbloated smartphone concept. I have had it with carriers ruining overhyped devices and then stringing customers along.

  • Anonymous

    “Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G..”

    That is what i put in the complaint that i filed with the BBB.  I suggest more people file a complaint.  It only takes 15 minutes.

    @savagedragon2k1

    I realize that the phone is a great phone when it is working properly. However, that doesnt exuse it from malfunctioning every week or every day.  i love the phone but i cant adjust the phone settings to settings i do not like.  Sometimes when it reboots it erases my text messages and pics that i have yet to download to the sd card. Should i have to save every text to the sd card as well just in case it decides to reboot?  That defeats the purpose of it being a “superphone” or “dual core beast.  That makes it inferior in some cases to much lesser phones.

    • SavageDragon2k1

      I haven’t experienced that issue and that is the first i am hearing of that one.

    • You do know that the Better Business Bureau is not a government agency and has no power over anything? It’s a marketing ploy used by businesses.

      • None

        BBB has no power over anything. 

  • Anonymous

    “Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G..”

    That is what i put in the complaint that i filed with the BBB.  I suggest more people file a complaint.  It only takes 15 minutes.

    @savagedragon2k1

    I realize that the phone is a great phone when it is working properly. However, that doesnt exuse it from malfunctioning every week or every day.  i love the phone but i cant adjust the phone settings to settings i do not like.  Sometimes when it reboots it erases my text messages and pics that i have yet to download to the sd card. Should i have to save every text to the sd card as well just in case it decides to reboot?  That defeats the purpose of it being a “superphone” or “dual core beast.  That makes it inferior in some cases to much lesser phones.

  • Anonymous

    “Offering the myTouch 4G isn’t a fair replacement. The only fair replacement is the Sensation 4G..”

    That is what i put in the complaint that i filed with the BBB.  I suggest more people file a complaint.  It only takes 15 minutes.

    @savagedragon2k1

    I realize that the phone is a great phone when it is working properly. However, that doesnt exuse it from malfunctioning every week or every day.  i love the phone but i cant adjust the phone settings to settings i do not like.  Sometimes when it reboots it erases my text messages and pics that i have yet to download to the sd card. Should i have to save every text to the sd card as well just in case it decides to reboot?  That defeats the purpose of it being a “superphone” or “dual core beast.  That makes it inferior in some cases to much lesser phones.

  • Tmonews president

    I actually called in and they said they will replace my g2x no problem at all I just needed to pay 20 dollars for the exchange and that was it

    • Jay

      exchanges cost 5 bux .. getting ripped for 20

      • Anonymous

        He is paying $20 because he does not have the PHP bundle.

    • Jay

      exchanges cost 5 bux .. getting ripped for 20

  • Tmonews president

    I actually called in and they said they will replace my g2x no problem at all I just needed to pay 20 dollars for the exchange and that was it

  • Tmonews president

    I actually called in and they said they will replace my g2x no problem at all I just needed to pay 20 dollars for the exchange and that was it

  • JEM

    This is a classic case of customer’s not doing their research before they buy. There have been reports of issues with this device since day one. A quick Google search [or a visit to TmoNews] would tell you everything you need to know about the G2X and could have swayed your handset purchases in a different direction. Who cares if a device has a dual-core processor or an HDMI port if it has issues you’re ultimately going to sit here and complain about? No device is perfect so do your homework before you buy, kids.

    Ps. Anyone who blames their G2X woes on the potential AT&T acquisition or thinks it’s not a waste of time to do a warranty exchange for a device that will likely have the same issues is completely ignorant.

    • JEM –> That doesn’t remove responsibility from LG & T-Mobile for knowingly releasing a flawed and unfinished product! If a user bought the phone, that user deserves support.

      As far as I can recall, this is the worse situation I have ever seen where the carrier and/or the OEM pulls the product then refuses to support it. If their legal-eagles would back down a bit, perhaps engineering and CS would be able to share with us what is really happening.

      IMHO, apart from screen bleed (not an issue with my G2x), the problems are firmware based. Why do I say this? Because since I rooted and installed CM 7.1 (now at RC1), I started to enjoy this G2x in place of cursing at it. And this is with a Release Candidate F/W. So they know what’s wrong and what needs to be done. However, CM has no liability worries versus a conglomerate like LG and T-Mobile. They just can’t push updates every week.

      The problem is that no one wants to come clear and tell us what is happening! They are concerned that the warranty return mess would mushroom into a disaster if they admitted a problem. You know what? They have burnt their bridge anyway so they should fess up. T-Mobile is partly responsible so they should offer phone exchanges to G2x users for a nominal fee and charge all of this back to LG! BTW, I am not talking about another G2x but a Sensation, etc.

    • JEM –> That doesn’t remove responsibility from LG & T-Mobile for knowingly releasing a flawed and unfinished product! If a user bought the phone, that user deserves support.

      As far as I can recall, this is the worse situation I have ever seen where the carrier and/or the OEM pulls the product then refuses to support it. If their legal-eagles would back down a bit, perhaps engineering and CS would be able to share with us what is really happening.

      IMHO, apart from screen bleed (not an issue with my G2x), the problems are firmware based. Why do I say this? Because since I rooted and installed CM 7.1 (now at RC1), I started to enjoy this G2x in place of cursing at it. And this is with a Release Candidate F/W. So they know what’s wrong and what needs to be done. However, CM has no liability worries versus a conglomerate like LG and T-Mobile. They just can’t push updates every week.

      The problem is that no one wants to come clear and tell us what is happening! They are concerned that the warranty return mess would mushroom into a disaster if they admitted a problem. You know what? They have burnt their bridge anyway so they should fess up. T-Mobile is partly responsible so they should offer phone exchanges to G2x users for a nominal fee and charge all of this back to LG! BTW, I am not talking about another G2x but a Sensation, etc.

  • H8stylist

    while i understand that having problems with phones (or any electronics for that matter) is frustrating, calling out for an upgraded replacement is rediculous.  a fair replacement would be the galaxy 4gs or mytouch 4g.  the sensation has a more powerful processor, a larger screen, 2.3 instead of 2.2 android, etc.

    that’s like saying that if you buy a fusion and three months later after multiple problems the dealer agrees to trade it in, you want a taurus instead.

    • HurrDurr

      >the sensation has a more powerful processor

      Ummm…No. Tegra 2 kicks the crap out of anything Qualacomm makes. just because it has an exttra 200 MHZ doesn’t make it more powerful.

      >a larger screen

      Okay.

      2.3 instead of 2.2 android

      That shouldn’t make a difference in price.

      • Anonymous

        not to mention both the mt4g and galaxy s 4g are both pretty significant downgrades specs-wise, minus the latter having faster data.

    • HurrDurr

      >the sensation has a more powerful processor

      Ummm…No. Tegra 2 kicks the crap out of anything Qualacomm makes. just because it has an exttra 200 MHZ doesn’t make it more powerful.

      >a larger screen

      Okay.

      2.3 instead of 2.2 android

      That shouldn’t make a difference in price.

    • HurrDurr

      >the sensation has a more powerful processor

      Ummm…No. Tegra 2 kicks the crap out of anything Qualacomm makes. just because it has an exttra 200 MHZ doesn’t make it more powerful.

      >a larger screen

      Okay.

      2.3 instead of 2.2 android

      That shouldn’t make a difference in price.

  • Curious George

    Seems like some of the new TMO ballyhooed phones (i.e. G2x and Sensation) have issues.  How about the Samsung Galaxy S 4G?  Seems to get decent ratings and have not heard of significant problems.  Am I wrong about that?  Is there a better overall option if I am looking for a phone with the latest technology sans the headaches?  

  • Curious George

    Seems like some of the new TMO ballyhooed phones (i.e. G2x and Sensation) have issues.  How about the Samsung Galaxy S 4G?  Seems to get decent ratings and have not heard of significant problems.  Am I wrong about that?  Is there a better overall option if I am looking for a phone with the latest technology sans the headaches?  

  • HurrDurr

    I’ve had my G2x since day one and I haven’t had any issues with it. Maybe I just got lucky, but I’m completely happy with my G2x running CM7.

    • Prod1702

      your running CM7 like me you wont see the shut downs and reboots that the stock 2.2 has.

  • Did a 4 year old write this article?  Its just demanding and arrogant.   If the phone has issues, and T-Mobile wont replace it, then invoke the manufacturer’s warranty.   Stop with the “gimme gimme wah wah” attitude.  T-Mobile didnt make the phone.   And to demand a Sensation 4G in place of the G2X? Yea ok.  Enjoy your MyTouch 4G, because you are not as entitled as you think you are

    • It’s not a “gimme gimme wah wah” attitude. Both LG and T-Mobile knowingly released a flawed product. It’s so bad that they pulled it. Call it punishment or good PR, but if T-Mo and LG bury their heads in the sand, how many users will they lose? Someone needs to biet the bullet, take responsibility and fix the relationship. If it means a replacing the G2x with a Sensation then so be it. T-Mobile could charge a nominal fee for this and charge all of this back to LG.  It might mean a loss but the PR would be worth much more.

      OR –>>> They can fix the phone! Apart from screen bleed, everything else is fixable in firmware.

      T-Mobile | LG… TALK TO US, overrule your legal eagles and keep your paying customers informed!

    • It’s not a “gimme gimme wah wah” attitude. Both LG and T-Mobile knowingly released a flawed product. It’s so bad that they pulled it. Call it punishment or good PR, but if T-Mo and LG bury their heads in the sand, how many users will they lose? Someone needs to biet the bullet, take responsibility and fix the relationship. If it means a replacing the G2x with a Sensation then so be it. T-Mobile could charge a nominal fee for this and charge all of this back to LG.  It might mean a loss but the PR would be worth much more.

      OR –>>> They can fix the phone! Apart from screen bleed, everything else is fixable in firmware.

      T-Mobile | LG… TALK TO US, overrule your legal eagles and keep your paying customers informed!

  • Did a 4 year old write this article?  Its just demanding and arrogant.   If the phone has issues, and T-Mobile wont replace it, then invoke the manufacturer’s warranty.   Stop with the “gimme gimme wah wah” attitude.  T-Mobile didnt make the phone.   And to demand a Sensation 4G in place of the G2X? Yea ok.  Enjoy your MyTouch 4G, because you are not as entitled as you think you are

  • Did a 4 year old write this article?  Its just demanding and arrogant.   If the phone has issues, and T-Mobile wont replace it, then invoke the manufacturer’s warranty.   Stop with the “gimme gimme wah wah” attitude.  T-Mobile didnt make the phone.   And to demand a Sensation 4G in place of the G2X? Yea ok.  Enjoy your MyTouch 4G, because you are not as entitled as you think you are

  • so  tmobile says i got unlimited data, but a news says tmobile never has unlimited data only sprint offers that currently. whats true? they clal it unlimited even when there is a cap?

    • Anonymous

      T-Mobile’s unlimited data actually sloes down to EDGE or below after you reach its limit. So, basicslky,they are misleading their customers.

      • Prod1702

        do you want to pay overages after whatever level of data you have. I didn’t think so.

        • Anonymous

          I want my unlimited plan to be unlimited since that is what I was told it
          was, by T-Mobile, when I agreed to buy it. Why should my unlimited plan
          have the same limit as my 5gig per month plan?

          ———————
          JNM

        • Nate

          Throttled and capped are two different things. You’re still ‘unlimited’ just not at at a marginnally useful speed.

        • Nate

          Throttled and capped are two different things. You’re still ‘unlimited’ just not at at a marginnally useful speed.

        • Anonymous

          So I get what I have paid for only up to a point…after which I stop
          getting what I am still paying for…not good enough. It is called bait and
          switch.

          ———————
          JNM
          On Jul 5, 2011 10:26 PM, “Disqus”

        • Majenta Rulz

          With the new plans, it’s all out in the open.  As the customer, you have the choice of 4 data plans that allow for unlimited data consumption.  By unlimited data consumption, I am referring to the quantity of bits being transferred over the network.  When you sign up for the new data plans, you can pay for exactly how much data you need at full speed.  Even if you exceed your full speed data allowance, you can pay the difference in the data plan prices to get more full speed data even if your half way through your bill cycle.  Why should customers be forced into a $30 per month data plan when 85% of T-Mobile customers don’t even use 2GB of data per month?  With all cell phone service providers switching to tiered data plans, its nice to know that T-Mobile will never cut you off completely or charge data overage rates.  Although Sprint is the only company that provides unlimited high speed data, that is only with their 4G network.  When your using Sprint’s 3G network, the same throttling rules apply.  Hope your lucky enough to live in one of Sprint’s few 4G markets.  As for the finer points in advertising and marketing the word unlimited, T-Mobile’s advertisements have only ever talked about Unlimited DATA.  Not once has the terminology of unlimited high speed data ever been used.  At the end of the day your either going to agree with me, or not.  One thing is for sure, regardless of which side your on, by signing a service agreement with any service provider, you agree to and confirm that you have read and understand the terms of service.  Where in the terms of service does it say that unlimited HIGH speed data?  

        • Anonymous

          It seems a lot of people’s sticking point wasn’t that T-Mobile was throttling but that they were advertising it as unlimited.

          Now the terms for as long as I can remember would throttle you at 5gb, although its only been recently that this was enforced (previously you would get throttled at 10gb.)

          At this point T-Mobile has clarified their advertising. This shows that as a company they have listened. So its time to stop bitching because you signed an agreement that said you’d get throttled at 5gb, and T-Mobile is advertising it as 10, 5, 2 gb and 200mb of High speed data with no overage.

          ie direct from their web page: “•Unlimited high-speed data access (first 2 GB at up to 4G speeds on capable devices) 
          *Plan price includes $20 unlimited data. Unlimited high-speed data access (2 GB at up to 4G speeds on capable devices). If you use up your 2 GB of high-speed data, we will automatically reduce your speeds for the rest of your billing cycle. That means you will never have to worry about data overages.”  – The fine print isn’t smaller than any other text on the page and is easy to read. 

          Anyway, the point is it doesn’t matter anymore, T-Mobile changed their advertising and you signed an agreement anyway. 

        • well, things were better, if anyone wants someone to blame, I say look up Trent Alvarez and flame him.  Before the throttle was 10GB then he sued, it went to 5, now it’s tiered….if he wasn’t a douchebag, this wouldn’t have happened, who in here would be throttled with a built in 10GB limit?

        • well, things were better, if anyone wants someone to blame, I say look up Trent Alvarez and flame him.  Before the throttle was 10GB then he sued, it went to 5, now it’s tiered….if he wasn’t a douchebag, this wouldn’t have happened, who in here would be throttled with a built in 10GB limit?

        • well, things were better, if anyone wants someone to blame, I say look up Trent Alvarez and flame him.  Before the throttle was 10GB then he sued, it went to 5, now it’s tiered….if he wasn’t a douchebag, this wouldn’t have happened, who in here would be throttled with a built in 10GB limit?

      • Lawjd96

        not sure why people keep saying it’s throttled to edge. it not edge. it’s much less than edge. you can stream on edge. you can’t stream when throttled.

      • Anonymous

        Speedtest shows the throttled speed to range from 10_15 kbps for me. Far from anything that could even be called remotely functional.

    • CharlieSheenisaMoron

      Sprint? thats a joke. Ok, so go get their “unlimited” data. Its unlimited cause its so slow. People on TMO can download more data in one minute than a sprint customer can in ten minutes. Sprint is consistently ranked slowest in data speeds. Not to mention they charge out the ass for it. Hope your like paying a premium for your horrible service. 

    • CharlieSheenisaMoron

      Sprint? thats a joke. Ok, so go get their “unlimited” data. Its unlimited cause its so slow. People on TMO can download more data in one minute than a sprint customer can in ten minutes. Sprint is consistently ranked slowest in data speeds. Not to mention they charge out the ass for it. Hope your like paying a premium for your horrible service. 

    • CharlieSheenisaMoron

      Sprint? thats a joke. Ok, so go get their “unlimited” data. Its unlimited cause its so slow. People on TMO can download more data in one minute than a sprint customer can in ten minutes. Sprint is consistently ranked slowest in data speeds. Not to mention they charge out the ass for it. Hope your like paying a premium for your horrible service. 

  • so  tmobile says i got unlimited data, but a news says tmobile never has unlimited data only sprint offers that currently. whats true? they clal it unlimited even when there is a cap?

  • Mcmerk

    My Evo 4G is working flawlessy. No really. I havent had a single issue. The battery life also lasts the ENTIRE day. I never sold a phone for T-Mobile phone in the 3 years I worked for tmo that didnt have problems. Then they duck and cover when the problems arise. My suggestion? Jump off that sinking ship as fast you can. Used to be a great company for the 8 years I was a customer, 3 years working for them. But the germans really did a number on tmo usa.

    • Prod1702

      what does this really have to do with the G2X. 

      • Mcmerk

        Nothing. I had the phone for 13 days and saw all the problems and returned it. What it does my post does address is how DT is shattering T-Mo USA’s reputation with articles like this one. I’ve seen it from the internal side and things don’t look good for T-Mo customers and employees.

      • Mcmerk

        Nothing. I had the phone for 13 days and saw all the problems and returned it. What it does my post does address is how DT is shattering T-Mo USA’s reputation with articles like this one. I’ve seen it from the internal side and things don’t look good for T-Mo customers and employees.

        • Prod1702

          i work for t-mobile in a retail store that will most likely be close. i hope to not be working for them once all is said is done. i get what your saying because i talk about it everyday with people.

        • Prod1702

          i work for t-mobile in a retail store that will most likely be close. i hope to not be working for them once all is said is done. i get what your saying because i talk about it everyday with people.

        • CharlieSheenisaMoron

          I love how retail reps act like they know all the ins and outs of things, but I have yet to meet a single retail rep that could accurately tell me what policy was on simply things. Most retail agents dont know anything but how to spread rumors and give our incorrect change, so pardon me if your opinion doesnt hold much water. …… You act like TMO phones are the only ones that have issues. You fail to also point out that EVERY SINGLE PHONE EVER MADE AND EVER THOUGHT INTO EXISTENCE has issues. the iphone, android phones, flip phones, basic phones, smart phones, etc. There is not a single phone that goes without issue. Sure there are some customers that never have those issues impact them, but its a piece of tech. If you dont believe me, then go find me a phone that doesnt have any issues, and stock stroking yourself to your flawed evo. 

        • CharlieSheenisaMoron

          I love how retail reps act like they know all the ins and outs of things, but I have yet to meet a single retail rep that could accurately tell me what policy was on simply things. Most retail agents dont know anything but how to spread rumors and give our incorrect change, so pardon me if your opinion doesnt hold much water. …… You act like TMO phones are the only ones that have issues. You fail to also point out that EVERY SINGLE PHONE EVER MADE AND EVER THOUGHT INTO EXISTENCE has issues. the iphone, android phones, flip phones, basic phones, smart phones, etc. There is not a single phone that goes without issue. Sure there are some customers that never have those issues impact them, but its a piece of tech. If you dont believe me, then go find me a phone that doesnt have any issues, and stock stroking yourself to your flawed evo. 

        • CharlieSheenisaMoron

          I love how retail reps act like they know all the ins and outs of things, but I have yet to meet a single retail rep that could accurately tell me what policy was on simply things. Most retail agents dont know anything but how to spread rumors and give our incorrect change, so pardon me if your opinion doesnt hold much water. …… You act like TMO phones are the only ones that have issues. You fail to also point out that EVERY SINGLE PHONE EVER MADE AND EVER THOUGHT INTO EXISTENCE has issues. the iphone, android phones, flip phones, basic phones, smart phones, etc. There is not a single phone that goes without issue. Sure there are some customers that never have those issues impact them, but its a piece of tech. If you dont believe me, then go find me a phone that doesnt have any issues, and stock stroking yourself to your flawed evo. 

        • None

          I never had 1 single problem with either one of my Samsung Highlight phones.  None.  The more people repeat this “every phone has issues” line, the more it becomes (or remains) reality.

  • Anonymous

    I had mine replaced through asurion a week ago. I’ve been through five of these things and never had a reboot or poor battery life – just screen leakage and the browser force closing when streaming or watching flash content in the actual browser, and overheating. CM7 seemed to fix these issues except the leakage which is minimal on this one anyway. I haven’t felt this one overheat as of yet.

  • Havoktek

    Wow….
    LG = FAIL Sorry folks this was the fist launch into the big leagues and as long as
    I’ve owed, repaired and used electronics…..I never get the fiirst run…
    Still waiting…SGS II

  • Anonymous

    thank god my g2x is problem free!! :D

  • LGHater

    My G2x has many problems that trouble this piece of crap from LG. When I called TMO they gave me hard time to authorize warranty replacement. They said replacement won’t help. After lot of yelling they agreed to replacement and asked for $20. That’s just great… Anyway, after the replacement all my problems went away. They send me refurbished unit though. It’s a shame that TMO and LG are covering this up and coming up with bogus warranty exchange fees. This should be illegal. If manufacturer gave piece of crap to TMO and they brand it as TMobile G2x then TMO need to suck up the cost or ask LG to reimburse them for warranty processing not consumers.

    • Prod1702

      the reason it costs $20 to do a warranty exchange is because you are getting overnight shipping now. Where it was $10 before for ground shipping. If you don’t like the $20 shipping charge you can always go right to LG, or maybe better yet you should of got PHP.

      • Anonymous

        The problem I have with the $20 fee is that if you pay it and get a replacement that is DOA, you have to pay the same fee to get another replacement. If the issued replacement proves similarly defective in a short amount of time, say a week or so, the fee should be waived -or better yet, an in-store replacement at no charge should be offered.

        • Prod1702

          most reps will wave it if you need to do another one u just have to ask. i wave them every day in the store i work in.

        • Prod1702

          most reps will wave it if you need to do another one u just have to ask. i wave them every day in the store i work in.

        • CharlieSheenisaMoron

          Actually it is policy, as any customer service agent will tell you, to send a replacement device immediately and waive any cost for it when it is to replace a defective prior replacement. T-Mobile has been doing this for years. Please know what really goes on before trying to sound like it. 

        • CharlieSheenisaMoron

          Actually it is policy, as any customer service agent will tell you, to send a replacement device immediately and waive any cost for it when it is to replace a defective prior replacement. T-Mobile has been doing this for years. Please know what really goes on before trying to sound like it. 

        • Anonymous

          I based my statement on what the T-mobile representative told me when I asked about there policy on the matter while processing a replacement request, so either the policy is in fact as I stated and simply normally waived should a second our further replacement be required, our t-mobile needs to better educate their call center staff.

  • MM

    I did manage to get TMo to send me a replacement phone two weeks ago but the one that arrived had a worse screen problem that the one I had so I returned the new phone. I called customer service to get another one but they replied that they are no longer exchanging the phones for any know issue… so i’m stuck with my phone that has screen bleed issues along with the other bugs. 

  • eYe

    Most of you will hate me for this, but I really think MyTouch 4g is way better then either 2x or Sensation. Dual core is nothing but advertising gimmick. I really wish I did not sell my MT4G because that phone danced circles around my Sensation.

    • 19fonzy

      It’s a fast phone but it’s just getting ancient already. Everyone wants a qhd display not super lcd, 4.3″ or 4.0″ not 3.8″ screen, dual core not single core , newest version of android with newest version of sense not some outdated sofware. Overall it’s a phone that can get the job but everyone wants the new stuff !

      • … only if you need penis extender.  MT4G  [i]feels[/] faster and more stable, not to mention a battery lasting full day.  I have to recharge my Sensation at least once a day and it’s not near as smooth as MyTouch was.

    • MT4G rules… im running gingerbread with sense 3.0… and it runs great!

    • Anonymous

      I’ve been using my MT4G and Sensation at the same time for 3 days now and must say, The MT is kinda faster than the Sensation when scrolling through the menus and on speedtests. I still love this phone!

    • Anonymous

      I’ve been using my MT4G and Sensation at the same time for 3 days now and must say, The MT is kinda faster than the Sensation when scrolling through the menus and on speedtests. I still love this phone!

  • The Dude

    After two G2x’s I called it quits. Don’t get me wrong… I loved the G2x… except for the rebooting issue. That was a Deal Killer. Now I’m running on the HTC Sensation. Best mobile device I’ve ever had!

  • Nuttinnyce951

    I love my g2x but lately it’s been acting up, randomly shuts down and have to pull the battery to get it back up. Considered rooting but I shouldn’t have to do that to make the phone act right. tmo better get their act together soon…

  • Anonymous

    …***sigh***

    I really love T-Mobile, but I really wish ONE time I wouldn’t end up with the phone that generates this type of article.  First the BH2.  Then the Vibrant.  Now the G2X.  (oh, and wife had the Cliq)  

    Why oh why didn’t I just buy the stupid HTC Sensation?

  • I Ordered A Warranty Replacement After Reading This. Dude Didn’t Hesitate And Didn’t Even Charge Me The $5 Overnight Shipping Fee. WIN.! I Just Said My Camera Kept Force Closing After 2 Factory Resets (Bullshit.) 

    • London Jr.

      exactly what you have to do to get it replaced but the point is they are telling people to wait for an update but aren’t telling people when its gonna arrive

    • Nate

      So, you lied about the camera force closing so you can get a new device? Its stuff like thar, that makes things like this happen. Congrats, Darwinism.

      • Anonymous

        Sorry Nate, but T-Mobile is the bigger liar here.  I have numerous examples of where the CSRs have actually lied, sprinkled with lots of incompetence on top.

        It’s conduct like T-Mobile’s that makes customers do what they do, to get remedies for their problems.

        • theWayofThings

          Mike, you really seem to like to hate on t-mobile reps..  The reps do and say what they are told to say and do… often times they try to follow policy, but can find three or four different policies for same issue and if they ask a supervisor to clarify, they are given three or four different answers… Most reps want to do their jobs honestly and competently, but they are given jackshit to work with.

          I would love to see you sit in a T-mobile CSR’s seat for a day and see what the real problem is…

          As far as T-mobile’s conduct being the reason for customer dishonesty… you’re pretty much right… 90% of the customers calling in to dispute a charge or want something they don’t deserve are doing because they simply know they t-mobile will eventually give in and give them what they want… T-mobile has trained their customers that if the bitch and whine and lie and keep calling back, sooner or later they will get what they want…

          T-mobile has exhausted itself bending over backwards to kiss the asses of the customer… need proof? Next year, there won’t be a T-Mobile USA.

        • theWayofThings

          Mike, you really seem to like to hate on t-mobile reps..  The reps do and say what they are told to say and do… often times they try to follow policy, but can find three or four different policies for same issue and if they ask a supervisor to clarify, they are given three or four different answers… Most reps want to do their jobs honestly and competently, but they are given jackshit to work with.

          I would love to see you sit in a T-mobile CSR’s seat for a day and see what the real problem is…

          As far as T-mobile’s conduct being the reason for customer dishonesty… you’re pretty much right… 90% of the customers calling in to dispute a charge or want something they don’t deserve are doing because they simply know they t-mobile will eventually give in and give them what they want… T-mobile has trained their customers that if the bitch and whine and lie and keep calling back, sooner or later they will get what they want…

          T-mobile has exhausted itself bending over backwards to kiss the asses of the customer… need proof? Next year, there won’t be a T-Mobile USA.

        • theWayofThings

          Mike, you really seem to like to hate on t-mobile reps..  The reps do and say what they are told to say and do… often times they try to follow policy, but can find three or four different policies for same issue and if they ask a supervisor to clarify, they are given three or four different answers… Most reps want to do their jobs honestly and competently, but they are given jackshit to work with.

          I would love to see you sit in a T-mobile CSR’s seat for a day and see what the real problem is…

          As far as T-mobile’s conduct being the reason for customer dishonesty… you’re pretty much right… 90% of the customers calling in to dispute a charge or want something they don’t deserve are doing because they simply know they t-mobile will eventually give in and give them what they want… T-mobile has trained their customers that if the bitch and whine and lie and keep calling back, sooner or later they will get what they want…

          T-mobile has exhausted itself bending over backwards to kiss the asses of the customer… need proof? Next year, there won’t be a T-Mobile USA.

      • Anonymous

        Sorry Nate, but T-Mobile is the bigger liar here.  I have numerous examples of where the CSRs have actually lied, sprinkled with lots of incompetence on top.

        It’s conduct like T-Mobile’s that makes customers do what they do, to get remedies for their problems.

  • Yancy

    Did all of you miss the what the title said? “Rumor Alert”.. It’s only a rumor. I just got an exchange for dust under the screen. My new G2x is amazing and not one problem! So quit bitching about every little thing and go back to a flip phone. The only acceptable replacement for this phone is a G2x.. You do not deserve an upgrade or a downgrade. Just because you couldn’t wait to get a new phone so you got the G2x instead of a Sensation is your fault so deal with it. I have been a loyal T-Mobile customer for 8 years, and have never considered switching.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • crowyer

      I got my G2X because it was offered to me as a replacement for another phone that had issues. So it went from bad to worse.

    • 808prettyboy808

      You need to just shut the hell up!! As far as I’m concerned these phones should have been put through test to confirm that they are working properly before being put up on the counters.. So yes it would be LGs fault and t-mobiles as well for these problems that we are having..

      • CharlieSheenisaMoron

        Pretty boy? Wow, are you trying to advertise your sex line with the 808 too or is that some fake gang tag your trying to pull off lol. 

        Why dont you “shut the hell up!!” and let the big boys do the talking. Phones are put through tests to confirm that they are working properly, but unfortunately tests cannot guarantee no issues ever. It is unfortunate that these issues arise, and aside from the poor choice or article writing by the tmonews staff, tmo will replace phones that have malfunctions and/or defects. Every phone and wireless device has issues. I do not know of a single one that does not. However, TMO actually has one of the easiest warranty processes out there and do their best to get customers with working phones. Tmo simply tries to prevent unwarranted exchanges because it costs the company tons of money….thats right…it costs tmo money to do exchange…far more than you may pay in some cheap warranty fee. Not to mention that around 1/2 of phones exchanged are done without issues warranting an exchange this means tmo and manufacturers are taking big financial losses. Many of these phones being exchanges are done by customers who lie about their issues to get an exchange when something as simple as a reset could fix it. Then those losses in revenue translate to highter rate plan costs, and smaller discounts on upgraded phones. 

        • Yancy

          I agree. Half the people that get an exchange is for probably some rouge app they downloaded and ends up being a huge financial problem. They then call Customer Service and Bitch for their own mistake. I don’t understand how everything is blamed on the company. When it takes the end user to destroy a great product. So PrettyBoy Shut the Hell up! :D Glad I’m not the only one who does not have their head in the sand!

  • Anonymous

    This phone was advertised with an upgrade to 2.3 soon, I think came out in April.

    it was also advertised to have WiFi but made no mention that it might reboot your phone.

    GPS, no mention of reboots when you use it.

    If LG and/or T-Mobile can’t deliver a fix within a reasonable time they should do what Cincinnati Bell just announced for a Motorola phone and let the end user root their phone and not void the warranty.

    The most important thing for them is to make the customer HAPPY!

    Google should step in and offer some kind off help because it’s things like this that will get those who don’t want to root their phone move to an iphone, windows phone or something else. Android needs to get it’s act together by getting upgrades out together and on time or they will lose a lot of future customers.

  • London Jr.

    you fools arent paying attention, they are trying to avoid replacing the phones for the certain known issues and are still replacing them for certain issue… its obvious most of these people don’t read the whole article let along the whole title

  • Glad my G2x works. For now. (knocks on wood)

  • Glad my G2x works. For now. (knocks on wood)

  • Anonymous

    well good thing i bought the sg4g instead of this. As much as it hurts not to have dual core its a great phone all around and i avoided a major headache. Now if god dam Samsung will bring gingerbread i would be really happy…

  • abcd

    This thing sucks… you get contract with t-mobile with 2 years and phone happens to be crap. t-mobile should offer exchange to all! Anyone hearing!!

  • guest

    This story is BULL. I work for tmobile and did and exchange today. It can be done at your local corp store though quickview. NO PROBLEM.
     

    • guest

      i work in a retail store as well and have been able to process G2X exchanges. i did notice today that mytouch4g’s are now an option for a replacement model. i’ve never seen that happen on such a new phone before.

  • Speedracerturbo

    I am telling you we need to do a Class Action lawsuit for this! I am on my 7th G2X between me and my wife!!! They told me they would not exchange my phone and said if I wanted a new phone I would have to buy one at a discounted price of 250.00?! WTF?! 

    • theWayofThings

      Gotta love the resounding cry for a class-action suit… do you know what most people get out of class action suit? A pittance… Usually the company settles for an amount that is barely an insect bite to them, the lawyers get a big chunk of money, the customers represented in the suit get a little bit of pocket change… and NOTHING changes… except maybe the company off-sets the cost of the law-suit by raising rates or adding new costs, like upgrade or exchange fees… 

      If you’re on your seventh G2X, then you’ve turned down the multiple exchange, and in the terms of service, that’s all t-mobile has to do for you, if you’ve had more than 2 exchanges in three months, you get offered a different phone.. if you refuse that alternate, then it’s on you… deal with it.

      • MisterrTmoRep

        its three exchanges in 90 days….

        • theWayofThings

          More than 2 exchanges would = 3 exchanges, would it not?
          And since a month is roughly 30 days, 3 months would be basically 90 day, yes?

    • Lcg1519

      3 in 90 days is all it takes…you should have switched phones. I’m not saying its your fault..but you do have options now. 

  • My Sidekick 4G runs smooth as butter and around 17mb/s :)

  • My Sidekick 4G runs smooth as butter and around 17mb/s :)

  • My Sidekick 4G runs smooth as butter and around 17mb/s :)

  • Anonymous

    I’ve just resigned myself to the fact that tmo is just a bunch of liars, we’re not getting gingerbread, all that crap. (shrug) Live and learn.

    • theWayofThings

      T-mobile has no control over that… The software upgrade has to come from the manufacturer… LG said the android update would be forthcoming to t-mobile, and t-mobile took LG at their word… if you wanna get pissed at someone, get pissed at LG..

      I really wish that US cellphone companies would just step away from selling phones and just have it done directly through the manufacturers… Let all the troubleshooting, Warranty Exchanges, Software bitching all be done by the people that made the damn things in the first place..

      • When I called tmobile not to long ago, they said the same thing. We are waiting for LG. If they are replacement the phones, I’ll be happy with a sensation. 

      • When I called tmobile not to long ago, they said the same thing. We are waiting for LG. If they are replacement the phones, I’ll be happy with a sensation. 

    • Andy

      That’s a problem with Android. This is what people call fragmentation.

      You are totally up in the sky with no clue you will get the lastest update from manufacture or not. And let tell you this: Most probably you will not.

      Every 2 weeks these manufactures come with 1 or 2 new crappy Android phones and of course they never give you the latest updates otherwise how they sell their new phone in next 2 week and the other new phone 2 week after that? Plus it cost money to edit and make it available for current phones so they just skip it. So if you want the latest Android with some other bugs and problems in your phone you have to buy new one or flash it or wait 2 years till you can upgrade. Stupid and sad but thats the way Android phones work.

      This is not T-Mobile problem really. It’s Android problem.

    • Andy

      That’s a problem with Android. This is what people call fragmentation.

      You are totally up in the sky with no clue you will get the lastest update from manufacture or not. And let tell you this: Most probably you will not.

      Every 2 weeks these manufactures come with 1 or 2 new crappy Android phones and of course they never give you the latest updates otherwise how they sell their new phone in next 2 week and the other new phone 2 week after that? Plus it cost money to edit and make it available for current phones so they just skip it. So if you want the latest Android with some other bugs and problems in your phone you have to buy new one or flash it or wait 2 years till you can upgrade. Stupid and sad but thats the way Android phones work.

      This is not T-Mobile problem really. It’s Android problem.

  • Anonymous

    Yeah um a Sensation 4G is not a direct replacement for the G2X.. there might not be one. No other stock Android dual core phones on T-Mobile.

    • what? Do you even know the specs? Sensation is a dual core processor.

      • some guy

        its not stock!

        • right, I know its not stock, but that doesnt matter when finding an equivalent phone. thats the closest replacement to the g2x. just because its doest have a stock software doesnt mean its not in the same level.

        • Anonymous

          It’s a newer device with higher build quality, higher specs and a higher price tag. It’s not a direct replacement.

        • Anonymous

          The fact that they came out within 60 days of each other and niether t mobile or LG offered an update in between means the Sensation IS a fair replacement.  Many of the g2x owners (I was one) would keep the phone if any of their problems were resolved.  The longer tmobile drags their feet, the more this looks like a doa product.

        • Cquence83

          If the sensation 4g had 2.2 on the phone without sense then the speed would dust the G2X. Trust me

      • Tyshawnstuart

        Yeah but its not as good as the g2x in terms of speed making it a not so good alternative

    • what? Do you even know the specs? Sensation is a dual core processor.

  • i just hope if in case the Optimus 3D come to Tmobile its no as bad as the G2X

    BRING IT ON HTC EVO 3D with AWS!!!!

    • None

      Co-worker just brought one in today from Sprint.  The 3D made me a little dizzy but woah, it really is cool.  I know its a bit of a gimmick but it does have the wow-factor (until Hercules)

  • thanks for the post! i liked it!

  • Timmydavis

    “Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward.”

    that may be the worst sentence ever written, do you at least TRY to proof read before you post? 

    • Moehelmy

      Obviously you don’t either!

    • Lcg1519

      Does it matter? Did you get picked on in school? Do you have daddy issues? Nobody needs an English teacher in a tech blog. You got the point he was trying to make…leave it at that. 

      • Actually, it would be nice if the writers and readers were literate. Not like you.

      • Actually, it would be nice if the writers and readers were literate. Not like you.

  • Timmydavis

    “Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward.”

    that may be the worst sentence ever written, do you at least TRY to proof read before you post? 

  • Timmydavis

    “Even if LG is the responsible party as the manufacturer T-Mobile is who the monthly payment goes toward.”

    that may be the worst sentence ever written, do you at least TRY to proof read before you post? 

  • Samus91

    I got my phone one day 1 and I have had no problems with mine.  While I’m sure there are hardware issues with these phones I don’t think this story is true.  I think this is a case of moron consumers.

    • I am anything BUT a moron consumer. I know how to handle a phone and the majority of these phones have all the issues listed. Because i am not a moron consumer I don’t keep turning my phone in to be replaced but I can no longer wait for a fix that doesn’t seem to be coming. 

    • I am anything BUT a moron consumer. I know how to handle a phone and the majority of these phones have all the issues listed. Because i am not a moron consumer I don’t keep turning my phone in to be replaced but I can no longer wait for a fix that doesn’t seem to be coming. 

    • Lcg1519

      I’m very happy that your phone is working…but if you honestly think the flood of issues is from “moron consumers” then you mister (or miss) are a moron! I don’t own a g2x…but as a Tmo employee I do sell them..and I can assure you that the issues we hear of are true, and are in no way related to the consumer. THE DEVICE IS FAULTY! From screen bleeds to random reboots to all out freezes, this phone has issues. 3 of my reps own them and they all have constant issues with them. Its to the point where my own reps won’t sell the phone. At one point our entire return bin was full of only the G2X…its pretty sad. Tmo AND LG need to figure out a solution, and quickly…for their own sake. Before you say anything “moronic”…I am in no way shape or form a smartphone novice…this phone is the HD2 all over again. Sad. 

      • Anonymous

        I didn’t have a single problem with the HD2.  I ordered 6 of them last March, and have since bought even more for my family.  To say that it is comparable to the HD2, is incorrect.

      • Anonymous

        I didn’t have a single problem with the HD2.  I ordered 6 of them last March, and have since bought even more for my family.  To say that it is comparable to the HD2, is incorrect.

        • Anonymous

          Again, you’re lucky to have phones that work perfectly.

          Unless you know and have talked to EVERY person that has owned an HD2, you can’t possibly say it isn’t comparable. Store reps deal with these problems, so I would say the expert knows best?

        • Lcg1519

          The hd2 was tmobiles biggest flop. They put so much money into marketing and promoting the phone just yo have it fall apart. Trust me when I tell you the hd2 was a failure. T-Mobile wanted it to be what the EVO ended up being for sprint…obviously that didn’t happen. Microsoft screwed the pooch with the 6.5.3 ( Im not 100% on the version) but after that update it all went to hell. The hd2 IS slightly different because it was the first time the none techy crowd really adopted a smartphone so a lot of people didn’t understand clearing cache and memory, file organization, and just basic computer up keep. Beyond the point though…I’m happy the hd2 works for u…but for the average consumer (who is not doing anything wrong, but may not know techy work arounds) the hd2 and g2x have been a nightmare.

        • Lcg1519

          The hd2 was tmobiles biggest flop. They put so much money into marketing and promoting the phone just yo have it fall apart. Trust me when I tell you the hd2 was a failure. T-Mobile wanted it to be what the EVO ended up being for sprint…obviously that didn’t happen. Microsoft screwed the pooch with the 6.5.3 ( Im not 100% on the version) but after that update it all went to hell. The hd2 IS slightly different because it was the first time the none techy crowd really adopted a smartphone so a lot of people didn’t understand clearing cache and memory, file organization, and just basic computer up keep. Beyond the point though…I’m happy the hd2 works for u…but for the average consumer (who is not doing anything wrong, but may not know techy work arounds) the hd2 and g2x have been a nightmare.

        • Lcg15

          Obviously I’m ignoring the mass adoption of the iPhone. Everything is spoon fed to the consumer and without multitasking back then it was alreat crippled.

        • Lcg15

          Obviously I’m ignoring the mass adoption of the iPhone. Everything is spoon fed to the consumer and without multitasking back then it was alreat crippled.

        • Lcg1519

          The hd2 was tmobiles biggest flop. They put so much money into marketing and promoting the phone just yo have it fall apart. Trust me when I tell you the hd2 was a failure. T-Mobile wanted it to be what the EVO ended up being for sprint…obviously that didn’t happen. Microsoft screwed the pooch with the 6.5.3 ( Im not 100% on the version) but after that update it all went to hell. The hd2 IS slightly different because it was the first time the none techy crowd really adopted a smartphone so a lot of people didn’t understand clearing cache and memory, file organization, and just basic computer up keep. Beyond the point though…I’m happy the hd2 works for u…but for the average consumer (who is not doing anything wrong, but may not know techy work arounds) the hd2 and g2x have been a nightmare.

      • Anonymous

        I didn’t have a single problem with the HD2.  I ordered 6 of them last March, and have since bought even more for my family.  To say that it is comparable to the HD2, is incorrect.

    • Anonymous

      You’re an absolute idiot.  

  • Amols

    Amen,   this lack of clear communication and the gall to come out with a less then ready phone is very frustrating.

  • Amols

    Amen,   this lack of clear communication and the gall to come out with a less then ready phone is very frustrating.

  • Jabombardier

    Mine works well. Issues that were far and few in between virtually have stopped. Light leaking is there, howeverreally is a non-issue.

  • Jabombardier

    Mine works well. Issues that were far and few in between virtually have stopped. Light leaking is there, howeverreally is a non-issue.

  • Caplive

    I have had random reboots and frozen screens about 5 times a week since I got my G2X,got a replacement phone and it was worse than the original,BUT I didn’t send my original phone back right away so I was able to go back to the original phone.How sad is it that you get a $500 phone and it’s defective and no one stands behind it.My phone still reboots etc but the way TMobile and LG are handleing it I will have to live with it or just throw it away and get a different phone,it’s really unacceptable.

  • Lori Bailey

    My phone totally rocks in speed and processing power.  That being said,
    I too suffer from multiple random reboots, at least 3 a day, and to the point I have to remove and replace my battery to get it to restart again.  The screen bleed is noticeable but bearable.  I really want to keep this phone, but I need that Gingerbread update more than ever.  Other users who rooted and placed Gingerbread on theirs have had their software issues fixed from what I can tell.  Hurry up TMo and LG!!!

    • FlyerR

      The fix according to Tmo tech reps is to delete as much of used memory space as possible – (some of it is weird and makes the phone kinda useless)
      – movings apps to SD- clearing cache, and everything else on your browser- deleting apps you don’t need- don’t take too many pictures- don’t have too many contacts- don’t store your music-etc etcThey are aware that this is an issue (software) – and it seems to overheat the phone, which causes the resets.  I think that is why they stopped the refunds as they hope the updated software should fix it and save them a bundle.  Yet the problem is that they are not thinking about the value of negative publicity.For business analysts at TMO — fix your models (that is assuming they have business analysts and not just sales people).

      • Bobblehead

        This is not a fix.  Any company promoting this as a fix must not think much of their customers.

      • Bobblehead

        This is not a fix.  Any company promoting this as a fix must not think much of their customers.

  • Lori Bailey

    My phone totally rocks in speed and processing power.  That being said,
    I too suffer from multiple random reboots, at least 3 a day, and to the point I have to remove and replace my battery to get it to restart again.  The screen bleed is noticeable but bearable.  I really want to keep this phone, but I need that Gingerbread update more than ever.  Other users who rooted and placed Gingerbread on theirs have had their software issues fixed from what I can tell.  Hurry up TMo and LG!!!

  • Anonymous

    Those upset at T-Mobile and/or Lucky Goldstar should remember that it’s corporate nature (similar to human nature) to do anything that will 1) cause current purchasers/users to ask questions and demand answers; 2) return a product via a warranty claim; or 3) do anything that will negatively affect the bottom line.

    This kind of business behavior is just the way it goes, the tried and true tactic of remaining tight lipped. IMHO, however, nowadays the tight-lipped approach rarely works as a response to customer concerns. From what I have observed, instant online discussions (whether complaints, rants or trashing) has rendered the strategy outdated.

    As to the G2X controversy, this is a mess for T-Mobile and huge problem for Lucky Goldstar. T-Mobile has to deal with perhaps millions of warranty claims, LG has suffered a nick in its newly-forged reputation as maker of quality products, has had to tap into its checking account to give millions in refunds, and set about repairing its relationship with carriers and users of its products. Both companies remaining silent or LG making cryptic statements about “updates” are misguided.

    Seems to me that LG and T-Mobile did not get the memo, that in these days of YouTube, cheap webpages, blogs, and fan forums, the better way to deal with problems is to be up front, discuss the issues head-on and if necessary to bite the bullet, even if it’s going to cost millions to deal with the situation. LG and T-Mobile have metaphorically poured gasoline on the fire (or as the saying goes, their “cover-up” and/or sticking their heads in the sand are worse than the original problem).

    A good example of the way to nowadays to respond to a problem is how Apple took the “antenna-gate” bull by the horns.  Within a short time Apple had Steve Jobs giving a press conference, he announced “free cases for all” and admitted, albeit reluctantly, that if held “incorrectly” the iPhone had a reception problem.

    As I posted before, T-Mobile should have announced why it stopped selling the G2X (software was buggy; hardware issues).  And LG should have admitted that the G2X was debuted prematurely.

  • Anonymous

    Another lesson from all this that T-Mobile and LG have not seemed to learn:

    Since most of these high-end phones are the same, in terms of functionality and form factor, from the chatter on the Net what now matters to prospective and actual purchasers: good customer service; backing up the product; and addressing customer concerns. 

    It’s not going to end well for the manufacturer and carrier who appear to be focused only on sales numbers, by launching phones that read impressive and look cool, but have problems inside.

    To be sure, this is how Goldstar in the 80s and 90s became known as a seller of cheap, worthless electronics.  Its $100 stereo systems, for example, looked nice on the outside (not cool looking, simply OK), but inside the electronic components were junk.

    One has to wonder, has LG[oldstar] abandoned the design and manufacturing habits of old?  Maybe not, eh.

    • None

      My washer and dryer from LG are awesome!!

    • My Television is LG and it is pretty damn good too. Not all LG is an issue.

    • My Television is LG and it is pretty damn good too. Not all LG is an issue.

    • My Television is LG and it is pretty damn good too. Not all LG is an issue.

  • Sean Steele

    I’ve been asking Tmobile on twitter if my g2x will be replaced.  No response.   This was after I gave them a second chance after putting up with motorola, tmobile, and the horrible thing known as the Cliq.   I was stupid for spending $500 on a gsx and giving them another shot at my loyalty.  Once this contract is up I will be going to Sprint for good.   I have a $500 paperweight with a bleeding screen, random reboots, and the most god awful battery life I’ve ever seen.   If they won’t make that right I’ll blast them to every techie I know and on every social media site I have.  Meanwhile they still kick out tweets about how awesome their service, handsets, and customer service are.  Pathetic. 

  • Jonny

    Glad I did my homework and went with the Sensation.  Not perfect, but a solid smartphone.

  • Rukidingme

    Charlie Sheen warned you all to stick with your old hardware.

  • Rukidingme

    Charlie Sheen warned you all to stick with your old hardware.

  • Rukidingme

    Charlie Sheen warned you all to stick with your old hardware.

  • Cory

    My solution to the reboots and hangs was Cyanogenmod 7.1. Granted it’s an RC but it’s still more stable than the stock firmware. It even includes the Wifi calling app. Obviously it doesn’t fix the screen bleed as that’s a hardware issue, but I rarely notice it anyway.

  • Cory

    My solution to the reboots and hangs was Cyanogenmod 7.1. Granted it’s an RC but it’s still more stable than the stock firmware. It even includes the Wifi calling app. Obviously it doesn’t fix the screen bleed as that’s a hardware issue, but I rarely notice it anyway.

  • Terminatorxman

    I tried to get a replacement…But there was no way I was going back to the Mytouch 4g. So I talked to the retention department and the agreed to sell me a Sensation 4g for a full upgrade discount $199(i wasnt up for an upgrade for another  1.5 years. So I paid it, and sold my G2x for $325 on ebay. So now I have a sensation 4g and $125 bucks to play with.

  • Anonymous

    Life is never good with LG!! 

    Haha.. Should be their new slogan!

    • None

      LG’s is almost as bad as the T-mobile “Stick Together” as they feed us to AT&T and serve up some crap hardware to boot.

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

      • Anonymous

        Yeah, DT sold us out so how can we possibly stick together now? Seems like the only ones sticking together are the customers!

  • Ashley23

    I just went into a tmobile store to order my replacement and it went smoothly (i first tried over the phone by dialing 611 with horrible results). I was offered a my touch 4g instead of a replacement g2x, but opted for the g2x again. We’ll see how it goes. 

  • None

    I have not heard a single complaint from anyone with a dLite! 

    • Anonymous

      That’s because no one uses them! Lmao!

    • Anonymous

      That’s because no one uses them! Lmao!

      • None

        I would love to see the numbers. 

        • Anonymous

          Hell, me too!

          The only phone that seems to be doing any good, wait, I mean, the only LG phone that seems to be doing any good is the suckish Optimus. That phone is total crap but it was a good seller since there was a version on almost all carriers.

    • Anonymous

      That’s because no one uses them! Lmao!

    • Anonymous

      That’s because no one uses them! Lmao!

  • None

    I have not heard a single complaint from anyone with a dLite! 

  • dont know if LG BRAND is  big name brand like sony or samsung in  this country but in   some asian countries, LG brand products are cheap  and not as expensive as SAMSUNG  or SONY or  many other brands. maybe thats why G2X failed?

  • Peter

    I got this crappy Android G2x phone and man it gave me headache with non stop issues. Mostly I guess software issues but constatly have to reset or reboot and etc. They refused to exchange it for me.

    I just got rid of it and decide try to get HTC HD7 instead. And now I am in heaven. Great looking phone, fast, slick and super smooth phone and software. And from what I heared in few month update “Mango” will come for it and adds tons of other features to it.

    There is no way I get back to these crappy Android phones that even T-Mobile refuse to exchange it. Low quality build and lots of software freeze and reboot and etc. No thanks!

    • Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

    • Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

      • London Jr

        honestly WP7 is really great, its lagging behind android in a few functions but then again android is lagging behind it in quality builds, even with dual core tech… once windows phone catches up with basic functions, watch out android… 

        • Andy

          With “Mango” update it will be way ahead of Android and will work even faster and more smooth on one single core. He is clearly has no clue what he is talking about or typical blind fanboi.

      • John

        You are clearly a fanboi which is very sad. Windows Phone 7 has client that sync with Macs also. So go do some research then open your mouth and talk non sense. Plus 95% of world are using Windows PC so your argument is useless.

        I can tell from Peter comment that he clearly is more happy with his HTC HD7 (from his post) and this shows Windows Phone is good. He is one of those that went with Android and when saw how bad it is he chosed to try WP7 and guess what he like it much better.

        So what sucks here is your comment, lack of knowledge and being fanboi. It is easy to open mouth and say BS like what you did.

        Each OS has it is own good and bad things. You are just Microsoft hater and that sucks because it make you a fanboi and hater therefore your comments has no value.

        • Windows Phone 7 sucks ass, but I guess it beats a Kin.

          The interface is dumbed down like all Microsoft products. It would probably work well in a kiosk situation, but for a device that you’re using all the time – you’ll get tired of it quickly.

          Good luck waiting for that Mango though. Maybe you can get an autographed picture of Monkey Boy to go with it.

        • Guest

          I am sorry but after seeing all these comments you just proved people are right about oou and you are nothing more than one Monkey Fanboi.

          You just proved everyone that you have no logic behind your comment yourself. You just hater and fanboi without any knowledge. and that is really sad.

          People will get their “Mango” update in few month while you are waiting forever so maybe your version of Android phone goes 0.1 up and fix some bugs and add other bugs to it.

          I saw other people that use different phones and talked about their exprience and I used different phones myself. Each phone ans OS has some good and bad things. Nothing is perfect. But I saw many happy Windows Phone users and many unhappy Android phones users around me because of bugs, freeze, etc.

          I am really happy that I am not like you. Thanks GOD!

          I suggest you go back to your hole and stay there.

        • None

          Do not insult my monkey like that!
          And actually my monkey prefers (and demolished) slider phones!  {:( | )

        • Cb123

          I have helped thousands and thousands of customers and this is the first time I hear someone say they like hd7 over an Android phone. 10 out of 10 hd7s come right back.

    • Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

    • Windows Phone 7 sucks. The interface may appear slick, but will get boring in a hurry. Plus, being a Microsoft thing, it won’t talk with Macs well.

    • You are all alone on that buddy……..

      • Peter

        Actually no I am not all alone. Two of my friends got HTC HD7 as well after I got mine. We all loving it. It is a nice phone, fast and very smooth. OS looks very slick and refreshing. I am really glad that I switched and I am very happy.

        Hope one day we be less fanboi and more fair and honest about all these phones.

  • Been with T-Mobile for about 10 years. With their poor response in addressing this problem, I am almost regretting getting this new service, perhaps I should have gone to AT&T or Sprint.

    Let’s see some action to address this issue, and let’s see it quickly!

    • And you expect them to treat you any differently? You must be tripping!!!!

    • Anonymous

      You don’t like Tmobile’s customer service? Then you will probably go postal after dealing with ATT and Sprint customer service. Believe me, I know….

  • Wilco1293

    I love my G2X. I had some reboot issues at first. But I did a few factory resets, and it is the most stable phone I’ve ever had. Love the HDMI interface, I use my phone to play movies on the big screen. Very stable. Very powerful. 

    I think people are afraid to do a factory reset, but that will clear up a huge number of issues. I keep it simple, as my Android Market automagically updates all my apps, and I don’t customize anything beyond the apps and a few widgets. I do have a little screen bleed, but I really don’t mind. I love this phone, and would purchase another one if TMO would sell me on on an upgrade. Unless someone has one for sales….

  • Jadamont

    I’m to the point I feel I need to take Tmo to small claims court over this POS of a phone.  Let me out of the contract, give me a good phone, but don’t force me to miserable!  Your service agreement it far too one sided.  I HATE THE G2X!  If you know something is wrong, tell us so.  I don’t care to have the another super fancy phone.  I’d rather get the G1 back and be out of contract!!!

    • G2XUnit

      I have the G2X and it is by far the best phone I’ve ever had..

      You ever think you just got a lemon?  If you really think the G1 is better than the G2X, than you clearly are out of your mind.

      As an aside, you signed the contract to get the discount on the phone.  Hence why you sign a contract.  You had a 14 day return period, like everyone else and chose to wait beyond that and now want to take T-Mobile to small claims to spend a few hundred more dollars, essentially, on your service?

      …Ok then

      • Tmoguy Bk1

        I agree. I know a lot of people who bought this phone and had no problems. When a phone sells in high quantities we always hear about issues. I mean, come on… these are just mass produced electronics rolling off an assembly line. My wife got an ipod years ago that had problems, returned it for another, that one had problems too. Now she wont buy anything made by apple, but most people who bout Ipods, like most people who bought G2x’s have no issues and love their device. 

        @Jadamont:People can scream at  T-mobile, and talk about suing, but there is a return period. Be smart investigate your purchase before buying. Its true of everything, from cell phones to cars.

        I hate when impulse shoppers buy the newest thing, and then complain about the company that sold it if there is a problem. 

        • Look here’s the deal regarding the return period – customers were told by T-Mobile reps that there was no need to return the phone as “the update” would fix most of the issues they were calling about.  Many customers listened to the T-Mobile reps and waited for the update letting their remorse period lapse.  There has been no update, no information as to when to expect an update, and people are stuck with devices that are malfunctioning.  This isn’t comparable to someone who wants an exchange simply because something newer and greater came out, but their warranty period lapsed.  Many customers were duped into letting their warranty period lapse.

        • Look here’s the deal regarding the return period – customers were told by T-Mobile reps that there was no need to return the phone as “the update” would fix most of the issues they were calling about.  Many customers listened to the T-Mobile reps and waited for the update letting their remorse period lapse.  There has been no update, no information as to when to expect an update, and people are stuck with devices that are malfunctioning.  This isn’t comparable to someone who wants an exchange simply because something newer and greater came out, but their warranty period lapsed.  Many customers were duped into letting their warranty period lapse.

        • You sir are ignorant and a waste of space on this page…get real

      • Jadamont

        G2XUnit – you are an *ss.  I am on my second one.  I was CHARGED to get the second one – $10!  WHY?  Because I missed the 2 weeks.  EXCUSE ME?  How am I to know it was the phone versus user error until I finally got fed up and asked customer support who then admitted they’ve had many returned but the new ones are ‘better.’  But I get the new phone and it is EXACTLY like the old phone.  I’m not happy with it.  I should be allowed out of a contract when the phone isn’t living up to the terms I bargained for.  But I can’t because I will be charged an early termination fee…to get out of a contract with a phone that does not allow me to fullfill my obligation.  It is ridiculous. 

        • Wilco1293

          Have you run a factory reset? If not, then do it. If you have, do it again.

      • Jadamont

        G2XUnit – you are an *ss.  I am on my second one.  I was CHARGED to get the second one – $10!  WHY?  Because I missed the 2 weeks.  EXCUSE ME?  How am I to know it was the phone versus user error until I finally got fed up and asked customer support who then admitted they’ve had many returned but the new ones are ‘better.’  But I get the new phone and it is EXACTLY like the old phone.  I’m not happy with it.  I should be allowed out of a contract when the phone isn’t living up to the terms I bargained for.  But I can’t because I will be charged an early termination fee…to get out of a contract with a phone that does not allow me to fullfill my obligation.  It is ridiculous. 

    • EROCK

      I’m in the same boat, I’m thinking class action!  And to the claims of “why didn’t you return it in the 14 day return period” maybe the issues were not apparent in the first 2 weeks!  I’ve had issues with this POS not reconnecting to wifi (which my G1 did fine) and now it started random reboots.  T-mobile support uses words like “soon” and “should fix” when dealing with a $200/$400 product that is junk.  The CEO of T-mobile tweeted in April that we wouldn’t have “to wait long” for the GB udpate, then it was “early summer” now it’s “mid-summer”…I detect a pattern here.  I’m disgusted with T-mobile.  They must be praying that the ATT deal goes through.  Their Q1 customer loss is alarming to me and I have no vested interest in the company.  I’m digressing.  The G2X has been a major disappointment with multiple known issues for a lot of people.  It’s bad business how they are handling this, bottom line.  No wonder they are losing customers at an alarming rate.  I will not be renewing with them because of this!  Always trust your gut I guess.  I thought it was fishy that a phone with cutting edge specs got released with an outdated version of the OS : /

    • EROCK

      I’m in the same boat, I’m thinking class action!  And to the claims of “why didn’t you return it in the 14 day return period” maybe the issues were not apparent in the first 2 weeks!  I’ve had issues with this POS not reconnecting to wifi (which my G1 did fine) and now it started random reboots.  T-mobile support uses words like “soon” and “should fix” when dealing with a $200/$400 product that is junk.  The CEO of T-mobile tweeted in April that we wouldn’t have “to wait long” for the GB udpate, then it was “early summer” now it’s “mid-summer”…I detect a pattern here.  I’m disgusted with T-mobile.  They must be praying that the ATT deal goes through.  Their Q1 customer loss is alarming to me and I have no vested interest in the company.  I’m digressing.  The G2X has been a major disappointment with multiple known issues for a lot of people.  It’s bad business how they are handling this, bottom line.  No wonder they are losing customers at an alarming rate.  I will not be renewing with them because of this!  Always trust your gut I guess.  I thought it was fishy that a phone with cutting edge specs got released with an outdated version of the OS : /

    • EROCK

      I’m in the same boat, I’m thinking class action!  And to the claims of “why didn’t you return it in the 14 day return period” maybe the issues were not apparent in the first 2 weeks!  I’ve had issues with this POS not reconnecting to wifi (which my G1 did fine) and now it started random reboots.  T-mobile support uses words like “soon” and “should fix” when dealing with a $200/$400 product that is junk.  The CEO of T-mobile tweeted in April that we wouldn’t have “to wait long” for the GB udpate, then it was “early summer” now it’s “mid-summer”…I detect a pattern here.  I’m disgusted with T-mobile.  They must be praying that the ATT deal goes through.  Their Q1 customer loss is alarming to me and I have no vested interest in the company.  I’m digressing.  The G2X has been a major disappointment with multiple known issues for a lot of people.  It’s bad business how they are handling this, bottom line.  No wonder they are losing customers at an alarming rate.  I will not be renewing with them because of this!  Always trust your gut I guess.  I thought it was fishy that a phone with cutting edge specs got released with an outdated version of the OS : /

  • Jadamont

    I’m to the point I feel I need to take Tmo to small claims court over this POS of a phone.  Let me out of the contract, give me a good phone, but don’t force me to miserable!  Your service agreement it far too one sided.  I HATE THE G2X!  If you know something is wrong, tell us so.  I don’t care to have the another super fancy phone.  I’d rather get the G1 back and be out of contract!!!

  • Anonymous

    Hahahaha, gotta love the monkey pic.

    • None

      It is an ape, not a monkey

    • None

      It is an ape, not a monkey

    • None

      It is an ape, not a monkey

    • None

      It is an ape, not a monkey

  • Update:  after being denied an exchange on June 25, I just called and am being sent a “new” G2X because the are now “in stock”.  The $5.00 replacement fee was waived.  Good on ya T-Mobile, and here’s hoping G2X number 6 is a winner, winner, chicken dinner.

    • Wilco1293

      My G2X rebooted regularly, until I factory reset it 2-3 times, and it is flawlessly clean now. 

  • phone head

    Sorry to hear about this.  My friend also have a g2x and he is on his forth one…I feel real bad because I told him to get it becasue I thought it wiould be a good phone.  I watched his phone rebooted three times in front of me.

  • meagan

    Are we talking about returned a defected G2X within the return policy dates, or the actual year warranty?

    If you all are talking about the year warranty, you don’t deal with Tmobile directly  correct?

    I was under the assumption if you were dealing with your warranty it required a PHP.
    http://support.t-mobile.com/doc/tm23694.xml
    Am I wrong?  Does Tmobile actually help those with defective mobiles (within a year) if they do not have PHP, or do they say too bad should of had PHP for the mobile?

  • I LOVE THE PHONE THIS IS MY 3rd ONE SO HOPEFULLY THIS IS IT LOL

  • Meagan

    One word… ClassActionLawsuit.

    If its a known defective product, and consumers petition to request a replacement of equal value, and its ignored, then heads will roll.  Just be sure you don’t use any never-got-a-software-update-that-was-promised excuse.  At time of purchase, Tmobile never promised a software update, so don’t believe what you’ve seen on the net, or your energy will be used in the wrong direction.

    You should have a working product when you purchase it.  Not after a software update…  But then again, didn’t you notice a problem withing the return policy dates?  I’ve returned mobiles 3 times to Tmobile within the return policy dates.  If they’re lemons, they’re lemons.  Don’t wait for your return policy to end, to then whine about a crap mobile.  That’s why you have a return policy, to check out the mobile for defects.

    • Dominic

      Yeah, but a lot of people have said they tried to return it only to be told an update would come soon to fix it.  They believed the “experts” words, so not their fault.

    • Anonymous

      Look up on the Net discussion about a case named AT&T Mobility v. Concepcion

      That U.S. Supreme Court case eliminated all consumer class actions (and all employment class actions, say where a company like Microsoft cheats employees out of $500 million in wages it did not pay).

      http://blogs.wsj.com/law/2011/04/27/after-att-ruling-should-we-say-goodbye-to-consumer-class-actions/

      The case said that if YOU agreed to arbitration in your T-Mobile contract (you did, it’s in there), no longer can claims be “collected” together and pursued as a class action. In other words, any claim, no matter how small, must be pursued on an individual basis. (Most people understand the concept that if a company steals $100 from each customer, that it will never be called to account for the $1 billion in “theft,” for example, because class actions have been eliminated… and few people will know they have been cheated out of $100, much less pursue a case.)

      The case has been described as now insulating big business from any and all liability and responsibility for their wrongful actions. And look for companies to no longer be concerned about making safe products.

      And yes, companies will be doing all kinds of things to rip us off, knowing that since class actions are no longer, and people are not going to pursue even a $500 claim, that they can now make billions in profits.

      (Oh, also expect to see an insert with your bill, a pop-up message when you log online to accounts, etc. saying you have to agree to arbitrate all claims and promise not to file a class action. After Concepcion businesses are implementing or updating arbitration clauses. (Yes, T-Mobile has such agreement in your contract with them.)

      • Zeero

        Yeah but a Washington appellate court just ruled t mobiles mandatory arbitration and class action waiver clauses unenforceable.

  • Sidekick3jones

    T-Mobile knows better than this, why continue selling this piece of cramp If it does not work properly? To offer there customers cramp like this is down right Dirty. What a way to make money ?

  • Anyone else look at that Chimpanzee and say “DAMN HES BUFF”.

  • Anyone else look at that Chimpanzee and say “DAMN HES BUFF”.

  • Jason Smith

    Literally talked a TMO Rep today about getting a warranty replacement on my G2X and theyre sending me a Sensation 4G. Go figure. 

    • Maxx shill

      How did that hapen?

  • Mindy

    Hmm, all they would replace mine with two days ago was a MYtouch 4g. 9 yrs and 5 lines and thousands of dollars later. Can’t wait for IPHONE.  I tried to get the rep to give me a Sensation.

  • ahhsowhat

    Im sure there are lemons.. you see maybe 1000 people complaining on the internet about the g2x but im sure there are other thousands are fine with a nice phone and yes i know alot go unreported but still fact is this is a mass produced device and that mixed with poor software engineering will make it crap but an update can fix most of the problems.

    I dont care what phone i have. g2x, senation, mytouch 4g.. honestly all these things going to do is make us more prone to cancer from all that radio we have in these phones.

    i personally have a g2x which is fine and never rebooted or any of these issues but i just called tmo yesterday for replacement and they sure did with no problem. I did it only because i dropped it right before it was going to get ghost armored so i replaced it with a new one.. still on its way.

    Nice phone, fast, takes good pictures and very good call quality.

    I think an update will make tons of yous happy

  • KrAZeDaMaN

    I got my G2X in the first week of release; due to my long-standing relationship with TMo, I went for the reps lines about waiting for the update which was right around the corner.  Wasn’t really having any major issues with the phone then.  Now, this past month phone has become almost inoperable!  Have talked to several TMo reps, and the only thing I got was a battery replacement which didn’t do anything.  FInally yesterday, I was transferred to ‘Retentions’ and told that they no longer do a warranty exchange (which they were doing by sending out the MyTouch 4g); I am getting a G2X replacement though with the ‘processing fee’ of $20 waived.  Whoopee doo (not).
    Whether it is LG’s fault or TMobile’s fault; someone should just step up to the plate and set it straight once and for all.  I hear all of those G2X owners who have working phones telling people with non-working phones to just accept it; well eff you.  Regardless of whether the phone stopped working then or now, if I spend my money I’m entitled to a working product.

    • Jcj1

      they are not doing exchanges for the rebooting issue only as LG has a fix in the works and replacing does not correct the problem. Why waste money shipping units and wasting customers time doing somethingthat is not going to help.

    • Jcj1

      they are not doing exchanges for the rebooting issue only as LG has a fix in the works and replacing does not correct the problem. Why waste money shipping units and wasting customers time doing somethingthat is not going to help.

    • Jcj1

      they are not doing exchanges for the rebooting issue only as LG has a fix in the works and replacing does not correct the problem. Why waste money shipping units and wasting customers time doing somethingthat is not going to help.

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  • Anonymous

    Ha!  It appears that all LG products have a problem with “rebooting” as indicated by this news story about a guy’s then-$2000 LG LCD TV turning off and on, off and on, off and on.

    As I said, I don’t know if I would ever trust an LG product.  So put me on the side as one who will never buy LG electronics.

    http://www.youtube.com/watch?v=j9VjtYyW7fc

    • Anonymous

      Ouch… I’m really hoping my G-Slate doesn’t head down this path.

  • Anonymous

    Ha!  It appears that all LG products have a problem with “rebooting” as indicated by this news story about a guy’s then-$2000 LG LCD TV turning off and on, off and on, off and on.

    As I said, I don’t know if I would ever trust an LG product.  So put me on the side as one who will never buy LG electronics.

    http://www.youtube.com/watch?v=j9VjtYyW7fc

  • Anonymous

    Ha!  It appears that all LG products have a problem with “rebooting” as indicated by this news story about a guy’s then-$2000 LG LCD TV turning off and on, off and on, off and on.

    As I said, I don’t know if I would ever trust an LG product.  So put me on the side as one who will never buy LG electronics.

    http://www.youtube.com/watch?v=j9VjtYyW7fc

  • Jcj1

    This is total BS, sorry but I know this is false as friend just did exchange the other day. Keep spreading the curiosities. Love the rumors around the G2x, recall this no exchange that and not one shred of proof. Keep up the good work.

    • Andy

      It’s not BS. I called T-Mobile just a couple of days ago and was told the same thing.  They will not do any warranty replacements for any known issues until the update is released.

    • hascii

      happend about 30 min ago 7-12, was told that the exchange programe was locked out and they couldn’t figure out how to override it

  • T-Mobile does not care about the problems with the G2X. They are denying customers support and warranty exchanges for all known issues. They are attempting to force all G2X customers to wait for the “update,” to which release date is unknown (mid-summer). I have started the formal complaint process and given Customer Service, Technical Support, Customer Loyalty, and Cancellations a piece of my mind. I have recorded all conversations showing how horrible and messy T-Mobile is being with this in sticking to their customers. They simply don’t care. Their position is that you just have to deal with it. If anyone want the information I have post a response. If I have to, I am going to broadcast to the world all the recordings to show how nasty T-Mobile is doing it’s customers. 

  • T-Mobile does not care about the problems with the G2X. They are denying customers support and warranty exchanges for all known issues. They are attempting to force all G2X customers to wait for the “update,” to which release date is unknown (mid-summer). I have started the formal complaint process and given Customer Service, Technical Support, Customer Loyalty, and Cancellations a piece of my mind. I have recorded all conversations showing how horrible and messy T-Mobile is being with this in sticking to their customers. They simply don’t care. Their position is that you just have to deal with it. If anyone want the information I have post a response. If I have to, I am going to broadcast to the world all the recordings to show how nasty T-Mobile is doing it’s customers. 

  • Anonymous

    tmo truly is no longer issuing warranty replacements for the g2x…. my uncle got one the day it came out, his crapped out and was replaced immediately….this happened AGAIN three weeks ago and he got another replacement. guess what? it happened again three days ago, they gave him a mt4g, saying they “can no longer honor” warranty replacements for the g2x. this is total bs. I had the same problem with my lg chocolate when I bought it 4 years ago. the real problem is: LG IS A @#$& COMPANY. I have never owned an lg that has lasted more than 4 months, no joke, same with my friends. chocolates, envs (1,2, and touch), rumors and now the g2x. seriously lg? whats the deal? what a joke of a company, and to think it is one of the most popular cell phone brands in america, unbelievable. not to excuse tmo, or verizon at all, buuuuuut the problem is lg sells their atrocious phones like hotcakes, they all break, lg can keep up with the supply and demand of replacing crap phones for only so long, after that it catches up to them and they no longer have enough phones to distribute to angry customers, it all blows up in their face. epic fail as always, lg, because you are an epic failure of a company. and for all the carriers and consumers, boycott lg phones, give them the hint that horrible quality phones will no longer be tolerated. the only brands I will ever trust is samsung and htc, yeaauh buddy.

  • Kingreeneyes

    If you bought this phone, warranty for this phone is and will always be offered by the manufacturer in its one yr warranty.  It will be your choice if you decide to go with any alternate exchange for a different phone if one is available. 

    • Nope. T-Mobile’s position on this is presently that your just stuck with what you got until whenever the update/fix comes out. T-Mobile feels that since they are “aware” of the problems, and that they “know beyond any doubt” that a forthcoming update will fix all problems, that customers just have to deal with them till then. WON’T IT BE FUNNY IF STUPID T-MOBILE AND LG ARE WRONG AND THE UPDATE DOES NOT FIX THE ALL THE PROBLEMS? WOW! I WONDER WHAT T-MOBILE IS GOING TO DO THEN, START OFFERING THE LAME MyTouch 4G’s AGAIN? PAY ATTENTION T-MOBILE, WHAT GOES AROUND COMES AROUND. KEEP PLAYING GAMES WITH THE G2X AND YOUR GOING TO GET EVEN MORE EMBARRASSED…

  • Kingreeneyes

    If you bought this phone, warranty for this phone is and will always be offered by the manufacturer in its one yr warranty.  It will be your choice if you decide to go with any alternate exchange for a different phone if one is available. 

  • Bigdross97

    I believe this is really a problem with t-mobile I have G2X and was excited to switch to it from the vibrant. But switching from the vibrant with its software issues to the G2X and its issues I’m thinkin it can’t just be the manufacturers it has to be something with t-mobile takin on these high end shitty phones

  • Christovercame

    Thank You for this post! IT has been denail since day one. T Mobile should without question offer a free replacement and pay the expedited shipping. The Sensation or Slide are both generously equivalent phones

    I am Andrew Melcher

    Jesus Christ is the answer. He is. He will never die. God can and will save you

    • Jbstiles1942

       I can blink God (with a big “G”) out of existence at will, I don’t think he can save me. I created God and if you believe only he could save you as opposed to yourself, then you can have him, but understand that you are also greater than God yourself. You helped create this universe and in fact ARE me, but you don’t know it yet. Yahweh/Jehovah are also parts of me(us) and can be blinked out of existence at our will. If you view yourself as a creation of Yahweh/Jehovah you decide to limit yourself, once you see yourself above Yahweh/Jehovah you will see what a game it is and start having fun. I’ve personally had fun with Yahweh/Jehovah in another plane by killing him over and over when I had rage. I kept reviving him only to kill him again, but it was fun…for both of us! I hope Yahweh/Jehovah understood the lesson, and he must know that I love him and forgive him for his transgressions upon this planets sovereign living souls.

  • Cbsmiley

    Just got off the phone with a tech (rich) who clames that there are no software bugs with the stock software; that the only bug was a google server side bug that was fixed. While the other tech i talked to a few days before said that the software up date was being tested internally and that it fixes all the software bugs

  • Cbsmiley

    Just got off the phone with a tech (rich) who clames that there are no software bugs with the stock software; that the only bug was a google server side bug that was fixed. While the other tech i talked to a few days before said that the software up date was being tested internally and that it fixes all the software bugs

  • @officialtponte

    Totally true I payed full price for mine and I would like the sensation but will give my replacement a try and if it fails to work correctly I will request and insist on the sensation model instead.

  • @officialtponte

    Totally true I payed full price for mine and I would like the sensation but will give my replacement a try and if it fails to work correctly I will request and insist on the sensation model instead.

  • Tspx23

    This article is bullshit. I got a replacement for wifi issues/random reboots. I tried updating it to gingerbread using the LG update tool and it crapped out on me in between so got another replacement.  I’m on my third G2x, the one they sent me was a refurb and the headset won’t work, and they’re sending me another one free of charge. They said they would offer me either a g2 or a mytouch 4g if I really wanted. They do give out warranty exchanges and will trade you out for another phone if you are on your third one.

  • Brauer David

    I just got my replacement G2X – it looks new, but maybe it is a refurb…How can I tell?

    So far so good with the replacement, but it has only been a couple hours.  I had been experience random reboots (2-3x/week), freezes, and a sole screen bleed.  I  also  had problems with the phone switching between wifi/4g/2g service…

    My fingers are crossed.

    Has anyone with a G2X switched to the Sensation without having to pay for it?  I have been so happy with TMobile for 8-9 years – but I have been terribly disappointed with the g2x product, its more expensive service plan, and now dysfunctional operation

    • Twistidrizzo87

      New would come with battery they sent me 3 refurb phone and trying to charge me full price keep sending it back I’m on my 3rd sidekick in a week there sending me bad phones

  • Therr

    I can confirm this.  I spoke to Tmobile yesterday after receiving my 5th phone under a warranty exchange (which still doesn’t work properly).  T Mobile offered me the Sidekick 4G as a replacement which is hardly a comparable phone.  They said they can only ship what LG allows for and the Sidekick is it. 

    • Twistidrizzo87

      I’m on my 3rd sidekick 4g don’t do it I’m trying to get out of it its required by law for them to give u a upgrade there trying to down gradem me as well fight it or fight to get out of the contract its the law