Archive | July, 2011

T-Mobile “Roadmap” Offers Release Dates For New Devices, Guess The Phone

It’s time to play our favorite game…guess the release date! That’s right with this lovely little roadmap hitting our inbox we’re getting a look at what days T-Mobile will be releasing new equipment during the next 60 days. The one exception is we don’t know what phone corresponds to what day so we’re playing “guess the phone!” Within the months of August … [read full article]

Has T-Mobile Customer Service Taken A Turn For The Worse?

After T-Mobile’s loss of the JD Power Customer Care award and a continuously growing stream of emails regarding unusually long wait times we begin to wonder just what exactly is going on with T-Mobile’s award winning customer service department. Well someone’s ears were ringing as two sources answered our question with a confidential look at what could be to blame. We’ve received two … [read full article]