(Updated)T-Mobile Suffering New York City Outage?

New York: We are aware of an outage in some areas. Our engineers are on the scene and will restore service as soon as possible.
@TMobile
T-Mobile USA

Updated: The trouble seems to be over as we just received a statement from T-Mobile: “T-Mobile customers in New York City experienced a temporary service disruption Thursday evening. The disruption was due to an internal power outage at one of our network switching facilities. We apologize for any inconvenience this may have caused.”

Thanks to A LOT of your emails, Tweets and this message from @tmobile on Twitter we are getting word of a major outage in the New York City area. Some New Jersey residents are also unable to make/receive calls. We’ve pinged T-Mobile for a better understanding and we’ll up this post as we know more!

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  • JayeJaye

    Starting to get like AT&T., ehh.?

  • Tuliom Mesa

    Thanks tmobile for that epic fail

  • BEYDOUN

    I WORK FOR T-MOBILE AND ALL MY FRIENDS ARE READY TO KILL ME…. ITS BEEN GOING ON SINCE 10PM

  • Anonymous

    I can confirm, have had the nice little x above my signal bars since shortly after 9PM or so here in southwest Brooklyn, even wi-fi calling is not working so it is network-related…

  • tmonews

    mine has been out since at least 7:30pm queens, ny
     

  • Cory Sonustun

    i noticed it at 9:30pm…it couldve been off before then tho…Brooklyn, NY

    • http://twitter.com/portaltonowhere Cory

      sorry for the double post…i signed in with the wrong thing…lol

  • http://twitter.com/portaltonowhere Cory

    i noticed it at 9:30pm…it couldve been off before then tho…Brooklyn, NY

  • NewYorker

    I confirm, Queens – no coverage, wifi calling doesn’t work, not even text over wifi, however emails are pushed to BBery without any problems… so it’s definitely T-Mobile part that is down, not BBery servers… Weird…

  • Tft128

    I thought I broke the phone or dropped it, thought the battery broke, missed calls, can’t make or receive calls, called T-Mobile and was on hold for about 20 or 30 minutes to find out there is an outage in New York and New Jersey, what a pain, hope they fix it soon, they say it is effecting to go phone card customers and contract customers.     

  • jblaze171

    12:17am bx 4g is back up

  • Yomomma

    Guys this is normal. Tmobile forgot to pay the power bill.

  • Yomomma

    Guys this is normal. Tmobile forgot to pay the power bill.

    • http://twitter.com/Protocol_X Protocol-X

      this is not normal and has nothing to do with a power bill

      • Faiz Pirani

        …I’m almost certain that was a joke…

  • Matt

    No problems for me today (Brooklyn – Williamsburg) but curiously, my phone said “AT&T” instead of “T-Mobile” twice today.

    • Izzybrexx

      Ahhh..shout outs toooo the Williams burgh swerrrve!!!!…south 5th holla!

    • jl santana

      you’re roaming

  • Anonymous

    AT&T did this…..I know it

    • http://www.youtube.com/tharealest62qb DaGawD

      lol most likely

  • Jaygqitalia

    Problems in Queens .. last time this happend i got 50 dollar gift card from them.. =]

  • Maaguilar

    Verizon has gone out in Colorado twice, and in my city of Colorado (Pueblo) about 6 times. the latest being about two weeks ago. T-Mobile is also, currently the fastest mobile data provider in my area. T-Mobile wins.

  • http://www.youtube.com/tharealest62qb DaGawD

    it went down around 950pm in nyc, i thought my phone was messed up

  • http://twitter.com/GiGi84 GiGi Garcia

    The compensation better be good for this I been out of service since around 9pm (Brooklyn, NY) WTH?

    • Shutup

      Compensation? All u electronic addicted assholes…shut the f$?# up..technology is not perfect with any company..and u act like the world is going to end because u cant get on facebook…and be nice to the reps when u call in being an asshole..remember they have heard 100 other assholes screaming at them…they have no control over tech issues..read a dam book or something

      • None

        Unfortunately the more you scream, the more they compensate. 
        It was a thursday night at 9pm.  So you go to bed and wake up with your hand out with compensation?

      • None

        Unfortunately the more you scream, the more they compensate. 
        It was a thursday night at 9pm.  So you go to bed and wake up with your hand out with compensation?

      • None

        Unfortunately the more you scream, the more they compensate. 
        It was a thursday night at 9pm.  So you go to bed and wake up with your hand out with compensation?

    • theWayofThings

      You’ll probably get a 5 – 10 net-out credit which all or more than you deserve… legally speaking, in the agreement, T-mobile states that service can not be guaranteed at all times in all places… any compensation you get will be a simple courtesy and nothing more…

  • http://www.youtube.com/tharealest62qb DaGawD

    in Qu still no service

  • Rhgs33

    5 people in my family use tmobile. Only 2 lines are working right now.

  • http://www.youtube.com/tharealest62qb DaGawD

    last year around this time t-mobile was messed up also, i was in jamaica queens at the time

  • http://twitter.com/portaltonowhere Cory

    Brooklyn is BACK!! well at least for everyone in my house…lol

  • http://www.youtube.com/tharealest62qb DaGawD

    t-mobile use to be good but once they knew they were selling which they knew for about 2 years now they took off the 2 best prepaid plan they had which are

    unlimited night 7pm-7am-dollar a day
    sidekick dollar a day plan-unlimited data and txt

    no other carrier had plans like that

  • http://www.youtube.com/tharealest62qb DaGawD

    u cant even call the voice mail with another phone it’s really phuked up, t-mobile went on vacation early

  • Anonymous

    I can report what happened:
    1400-1700 I had no problem using G2x to browse internet, checking email, and played BBC Radio Scotland in Lower Manhattan.
    1800-1930 no problem listening to BBC Radio Scotland with G2x.
    1930-2000 I encountered intermittent service problem when play slingplayer with Gtab in Brooklyn (Bay Parkway)
    2000-0000 didn’t use any service.

  • http://www.youtube.com/tharealest62qb DaGawD

    they are restoring all the mostly likely areas first, JK

  • http://www.youtube.com/tharealest62qb DaGawD

    QUEENS always gets everything last, the blackout in the early 2000′s queens got power last and the list goes on

    • None

      In the words of Kanye West, “TMO doesn’t care about…”

    • None

      In the words of Kanye West, “TMO doesn’t care about…”

    • None

      In the words of Kanye West, “TMO doesn’t care about…”

  • http://www.youtube.com/tharealest62qb DaGawD

    QUEENS always gets everything last, the blackout in the early 2000′s queens got power last and the list goes on

  • http://www.youtube.com/tharealest62qb DaGawD

    just got service in queens

  • http://samedayessay.com/ buy essay

    Like always! Its not fear! Tmobile make everything for my disapointing!

  • I Checked ICM

    about 684 cell cites went down due to a switch fault in Manhattan that’s in charge of that whole region… 

  • I Checked ICM

    about 684 cell cites went down due to a switch fault in Manhattan that’s in charge of that whole region… 

    • Anonymous

      Time for a backup location.

  • I Checked ICM

    about 684 cell cites went down due to a switch fault in Manhattan that’s in charge of that whole region… 

  • J_fuego05

    harlem has the fastest service ive seen in midtown manhattan a lil 3gish lol smetimes 4g –
    bx areas decent co op so so but i think my g2 gots factory problems but ima see if i can replace it b4 it goes gone cause i love the model design instead of a g2x which is a great phone and fast  i wanna see a g2t which will be my rmx of g2 with dual processor andreno gpu dual camera front n back better trackball design and hinge boom lol yeahhhh boooiii thats a phone hahhaha my dream phone or quad core i would drop 650 for 360/ps3 graphics that small in high def online yup who wouldnt with a wireless controller lol

  • J_fuego05

    harlem has the fastest service ive seen in midtown manhattan a lil 3gish lol smetimes 4g –
    bx areas decent co op so so but i think my g2 gots factory problems but ima see if i can replace it b4 it goes gone cause i love the model design instead of a g2x which is a great phone and fast  i wanna see a g2t which will be my rmx of g2 with dual processor andreno gpu dual camera front n back better trackball design and hinge boom lol yeahhhh boooiii thats a phone hahhaha my dream phone or quad core i would drop 650 for 360/ps3 graphics that small in high def online yup who wouldnt with a wireless controller lol

  • J_fuego05

    harlem has the fastest service ive seen in midtown manhattan a lil 3gish lol smetimes 4g –
    bx areas decent co op so so but i think my g2 gots factory problems but ima see if i can replace it b4 it goes gone cause i love the model design instead of a g2x which is a great phone and fast  i wanna see a g2t which will be my rmx of g2 with dual processor andreno gpu dual camera front n back better trackball design and hinge boom lol yeahhhh boooiii thats a phone hahhaha my dream phone or quad core i would drop 650 for 360/ps3 graphics that small in high def online yup who wouldnt with a wireless controller lol

  • Vex_man

    still down for me in Forest hills

  • Fatgurl23

    I live in da Bronx in da ghetto side of town nd service came back up on my g2x 3g/4g wateva u wanna call idc is working fine now.. btw I’m black and on welfare cuz I’m broke nd have 3 kids nd my man left me anyone wanna help me? By marrying me? My name is laqueeffa daniels I’m 23 nd on da chubby side anyone interested let me kno..

    • Jay Gibson67

      Mam you need to sit down. To dumbass has a freaking g2x and talking bout being broke! Sit down!!

    • Jay Gibson67

      Mam you need to sit down. To dumbass has a freaking g2x and talking bout being broke! Sit down!!

      • tmorep

        I can’t believe you really believed Fatgurl’s post…

      • tmorep

        I can’t believe you really believed Fatgurl’s post…

  • fukTmobile

    forest hills/rego park and corona is still down…. cmon Fukers get a move on that fix…

    • MIKEEEEE

      go get a lemon ice from the lemon ice king.

    • MIKEEEEE

      go get a lemon ice from the lemon ice king.

  • QueensResident

    Downtown Flushing here, outage stared around 11-12AM, two of my only voicemail + text phones are not working, while my two other 4g phones  are working perfectly…*internet+text+voice* hope it work when the morning rush starts.

    • MIKEEEEE

      worked that hood for 6 years drivin’ a truck, miss the dirty apple, livin’ in the country now.

  • Annoyedcustomer

    after i get to make a call i’m switching to another plan i fucking hate you tmobile

  • Jay Gibson67

    Lol, I remember Verizons outage and how T-Mobile gloated bout their network… whos laughing now!

    • None

      Karma

  • lunk

    It was strange I couldnt call my wife on her cell but I could call land lines and anyone else

  • Jabombardier

    I had totally thought it was my G2X for a minute because i feel these 4G phones have a weak radio.

  • someone in the know

    Some of the comments on here are just ridiculous. Outages happen, hardware fails and and there will be service interruptions. To all those that are hating, cursing, saying they will leave cause of this, just tell me the last time that an outage like this happened that was not due to weather or service providers . I can promise you that the engineers , as we speak, are all engaged and working feverishly to restore service to the areas that are still affected.
    Believe what you want, say what you will, but the engineers and take huge pride in their work and give it their all to keep the network up and running to provide the best service the hardware can supply.If this is not enough, then feel free to leave and get a lower quality service or a higher priced one from someone else… it’s your call.

    • Wireless_oneder

      Ok, but how does a switch room fall prey to an “internal power outage”  Mobile Telephone Switch Offices (MTSO) have backup batteries and one or more generators.  Human error was involved and the recovery plan did not restore power immediately as is the norm with power outages at a MTSO. #epicfail on the part of personnel involved.

  • charmed1130

    You should try being on the network with “THE FEWEST DROPPED CALLS” and having the MOST DROPPED calls. Grrrr.

  • Rex

    Yes, I got stranded a few times yesterday when I really named to make a few calls! GRRRRR!

  • jl santana

    BX Zoo area this happened (to me) at around 10pm, my MyTouch 4G antenna icon went dead, no calls nor text coming in or out, while on “4g” i was getting 1 faint bar not is stuck on GSM (2g) with no signal… waiting time on CS line 611 is 19 minutes.

  • Cmedieval

    I don’t know anything about this outage I live in Chicago where service is great

  • jl santana

    i stil dont have service