T-Mobile Clarifies International WiFi Calling Charges

There have been quite a few of you asking questions about T-Mobile’s new Wi-Fi unlimited calling feature and how it might affect international usage and roaming. We’ve managed to get a hold of the above screen shot which nails down exactly what the conditions are for international usage and how such calls are billed.

  1. Calls made from the US to international numbers are subject to international rates
  2. Calls made from outside the US to US numbers are NOT charged roaming
  3. Calls made from outside the US to international numbers are subject to international rates but not charged roaming

As of 5/13 Wi-Fi calls placed on Wi-Fi calling compatible handsets are no longer charged minutes so long as the customer is an Even More or Even More plus postpaid rate plan. Since this screenshot is dated May 23rd and therefore after the new rate plans have launched we’ll take a guess and say this is also available on those rate plans as well.

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  • Anonymous

    Accurate guess.

  • thajaimzterr

    What if I had a prepaid phone or if I ran out of minutes?

    • Anonymous

      Vague question. I’m pretty sure prepaid phones don’t have UMA capabilities. UMA is available only on BlackBerry devices, most of the Android phones, the Astound and the Mode from Nokia. You would also need to have the feature on your rate plan otherwise it will still bill as whenever minutes.

      I don’t believe this feature is available to Prepaid customers.

      • http://twitter.com/PaulHarrisonPro Paul Harrison

        Android phones are indeed available on pre-paid (like the Comet) and in any case you can plug a pre-paid SIM into virtually any phone T-Mobile sells.

    • http://pulse.yahoo.com/_VGQMRQOQYPZHFOGRIZ53F646KU Not ice_fusion.

      So you have a prepaid and you’re on a device with UMA/Wi-Fi calling? Then you can’t make international calls (as per usual) but you could still make a Wi-Fi call from another country – while on a Wi-Fi network of course (roaming not allowed on prepaid AFAIK). Basically, bullet point 2 from the screenshot above applies to a prepaid phone with Wi-Fi. If you run out of minutes, well…. you’d run out of minutes. Prepaid doesn’t get free calling, it comes out of the minutes you’ve paid for.

  • CARMS

    DAVID  THERE’S AN EXCEPTION: IF THE CUSTOMER HAS INTERNATIONAL TALK & TEXT ON THEIR USA PLAN, WHEN THEY GO OVERSEAS HAVE THE WIFI CALLING SOC ON THEIR ACCOUNT, HAVE DATA ROAMING OFF, THEY CAN CALL SAY… SPAIN LANDLINE AND THE CALL WILL BE FREE BC SPAIN IS ON THE LIST OF FREE #S TO LANDLINES. 

  • Mrponi

    Calls made from outside the US to US numbers are NOT charged roaming meaning no international rates as well? it would be like US to US call? 

    • http://twitter.com/BruceCLin Bruce Lin

      You got it.

  • Anonymous

    Consider it like this if you will. If you are connected to a wifi router and you have the UMA feature and your UMA is turned on, it will be seen the same as if you were standing next to a T-Mobile tower here in the States. 

  • Schippma

    For those on grandfathered rate plans, Family Time and Get More, this feature is available as well. The feature is called ‘HS@Home UL Promo’ that was launced when the T-Mobile @ Home phone service was imtroduced. Many reps are not aware of it. You may need a supervisor to add it or you may need to extend your contract. You can tell the rep the SOC code to help them out, which is UMAUFTSP. Hope that helps some people out.

    • Anonymous

      wrong.

      • Rb3679

        It is too bad there isn’t some kind of work around for those of us with grandfathered plans so we can get the free wifi calling added on. I have 2 G2′s and use the wifi calling feature in my home because of poor signal strength. And it works well just like it is suppose to. Is it some kind of programming thing is why grandfathered plans can’t get it? Kinda stinks!!

        • Schippma

          If you can’t get the free version added onto your account or you don’t want to extend your contract, you can add the ‘Unlimited HotSpot Calling’ or ‘Unlimited HotSpot Calling for Families,’ depending if you are on an individual or family plan, respectively. This feature is $9.99 per month for both individual and family plans and covers everyone on a family plan if you have the feature added to a family account. Hope that helps.

      • Schippma

        I just had this added last week. The key is to be nice to the rep. Just tell the rep that newer rate plans qualify and so should people on older rate plans. If it works, great. I had to extend my contract for a year but that is worth it since I travel to Canada once a week. Helps on my minutes. I have always had great relations when I call T-Mo customer care. They always seem to go out of their way to investigate my problem or concern. Hopefully AT&T will keep T-Mo customer care! Just hoping!

  • Newmex0

    I just was in Germany for a week and used wifi calling on my G2.
    I do not have the “free” plan (grandfathered, no Even More or Even More Plus) and here is what actually happened:
    calls TMO to TMO:  free
    calls to US numbers: deduction from the minutes
    calls to international numbers: went through my Google Voice account at the appropriate rates

    So a week of extensive calls cast me a few minutes from my plan and $0.50 for GV calls

    TMO rocks, I hope we will not loose all this due to the bad bad ATT merger :-(

  • COLOMBIATULUA

    SOME ONE HAVE A INTERNET CONECTION PROBLE IN ARLINGTON TX ?? OR  IS ONLY ME ??

    • Sapphire3g

      Someone needs a CR-48. No caps button FTW.

    • Guest in TX

      I am having issues too

  • Anonymous

    So I have trip to Europe coming up in August and we are on a grandfathered family plan.  She has the Vibrant with Wifi Calling and I will have the Sensation.  If I understand correctly, I can turn our radio/data off and solely use Wifi for calling back to the US and ONLY be charged for the regular minutes being used? If so, that’s great news. 

    I was planning on paying for Skype for the month and accomplishing the same thing, but one less layer would be great.

    Also, if we have our data turned off, but WIFI on, can we still get e-mails and text messages? 

    • http://twitter.com/BruceCLin Bruce Lin

      email: yes
      regular from tmo: no
      google voice text: yes

    • dmplus

      Yes, that is correct, texting is also as if you were in your home area.  The thing they want to clarify is that if you are in europe on wifi calling, it’s as if you are calling from your home area, so you cant call your foreign hotel or the bar down the street without international long distance fees

      • Anonymous

        2 responses, 2 different answers regarding texts.  Gotta love it. 

        • http://pulse.yahoo.com/_VGQMRQOQYPZHFOGRIZ53F646KU Not ice_fusion.

          I’m waiting for my answer to go through… it’s a long reply so I think the comment has to be approved. Basically, yes, you can use SMS and MMS over Wi-Fi in another country. Email, naturally, always works over Wi-Fi. There is proof of this in T-Mobile’s documentation as well as proof by users in the official T-Mobile forums who have done this themselves. I have links for proof in my comment when it gets posted.

        • Anonymous

          Texting: when connected to wifi, it acts as it normally would stateside. When not connected to wifi roaming internationally you will be charged $.20 – $.35 per message SENT (depending on country) in addition to coming out of your monthly text plan. Received texts will count towards your text plan only or will be $.20 if you have no text plan. 

        • Anonymous

          Thanks Matt and Not ice_fusion.

          So would you recommend turning airplane mode on and then wifi on?  That way I can’t get screwed into any data charges and will only have connection via wifi?

        • Anonymous

          That’ll work.

        • http://pulse.yahoo.com/_ASLY6MKMKHP2HSETXPT73RZNPA infantry11b

          another solid option is to use the ability to turn off background data and data roaming.

  • Anonymous

    Here’s my question:

    I have the G2 and am interested in using the WiFi calling feature (haven’t gotten around to setting it up).  Right now, if I place a call using WiFi, will it deduct the minutes from my plan, or am I automatically enrolled in the unlimited WiFi calling feature?  Is this unlimited WiFi feature something I have to call into customer care to add to my account?

    • Anonymous

      You are not automatically enrolled in the feature. You can add it on using your device through the my account app , on your my.t-mobile .com, through the automated system or by calling a rep. As it stands without the feature all calls made through the wifi calling app will bill towards your monthly allotment.

  • Anonymous

    I recently made a call to Florence, Italy with Google voice and the charge was 10cents for 5 minutes. That along with wifi calling might work ok. I also figured I’d just get a sim from a local provider.

  • Melissa02

    Crap I wished I wud of done that when I went to mexico.. when I took my g2x to Mexico for the first time I activated international roaming at da store and they didn’t tell me anything about this. All the girl at the T-Mobile store told me when your roaming in Mexico its $1.99 the minute to make a call. So watever I still took my phone I went by car to Tijuana once I crossed the border into tijuana my phone switched to “telcel GSM ” everything worked fine calling, txting,internet. Even tho I only got an edge signal. My boyfriend on the other hand was also roaming on telcel on his att atrix only difference he had an H+ icon. So we got to the airport to catch our plane to Mexico city once we got to Mexico city same thing we were both roaming on telcel I had an edge icon he had an H+ icon. We both made a few calls to family members back in the states. We still haven’t gotten our bills, I’m.scared cuz I’m pretty sure I will be getting a huge T-Mobile bill and he will be getting a huge att bill.

    • Girth Brooks

      So, because it worked you think it’s free?

      • Melissa02

        No dumazz why do u think I wrote at the end that I’m scared of how much my bill is gonna be? Because I know they charged for roaming and I used my phone a lot. So its my fault I know.

        • Anonymous

          I think the “dumbazz” here is the one that can’t use proper English.

          But seriously, you should have gotten a Telcel SIM card and not worry about your Tmo bill.

        • Melissa02

          The only reason I spelled dumbazz like that its because if I spell it the correct way my comment doesn’t get posted, I know because it has happened to me before. Anyways yes you are correct in that I should of bought a telcel sim card.

        • Dquestic

          I guarantee your bf gets the larger bill…

  • http://pulse.yahoo.com/_ASLY6MKMKHP2HSETXPT73RZNPA infantry11b

    this is awesome, I’m glad that this is being done, just one more reason they are the value leader.

  • LostInWoods

    I guess with unlimited minutes on an EM+ plan, it doesn’t much matter whether I activate this or not.  Or am I missing something?

    • Anonymous

      If you travel overseas, it’s invaluable. I’ve been in Pakistan for a couple months now and can take and make calls to anyone back home as long as I have wifi.

      • Wlcsher

        Haven’t t-mobile bill you any additional fee on your monthly statement for your international calls

      • Wlcsher

        Haven’t t-mobile bill you any additional fee on your monthly statement for your international calls

  • Jonathanmorcilio

    Why would they be making updates for a phone that  people are returning & that is no longer in the market and that it may not return sounds kinda stupid but its lg and lg phones suck

  • http://twitter.com/sgleon99 Gunnar

    how do you know if a phone is Wi-Fi calling compatible handsets 

  • Roman Goubin

    yes on android  it says Uses plan minutes  regardless    the app is written to say that

    call  611 and ask it   how many minutes do I have     have it tell  you about your plan  

    It will say “you have unlimited hotspot calling” if u are enrolled”  regardless of what the app Itself says  if thats the case   ENJOY  really helps at work  etc   free wifi so use it to make calls

  • http://ashn.myopenid.com/ Ash

    Can HD2 running on Android get on this wifi calling? If so, how?

  • Roman Goubin

    on android  it says Uses plan minutes  regardless    the app is written to say that

    call  611 and ask it   how many minutes do I have     have it tell  you about your plan  

    It
    will say “you have unlimited hotspot calling” if u are enrolled” 
    regardless of what the app Itself says  if thats the case   ENJOY 
    really helps at work  etc   free wifi so use it to make calls

  • Roman Goubin

    go xda  hd2

  • John

    I have an EM+ plan, but i believe it is prepaid/flexpay. I know they are gone, but could i get it changed to a postpaid account? I would love to have this feature. 

    • http://ashn.myopenid.com/ Ash

      EM+ is postpaid

      • http://pulse.yahoo.com/_C4P6UKGPMBJZK5SPQJ4YCSP24M Brian

        I was on a EM+ plan on FlexPay before going postpaid.

      • http://pulse.yahoo.com/_C4P6UKGPMBJZK5SPQJ4YCSP24M Brian

        I was on a EM+ plan on FlexPay before going postpaid.

    • Anonymous

      After a minimum of 6 months good payment history (As in on the due date or before, not the last day of the billing cycle), yes. Other factors that can help is having Easy Pay set up. You can check to see if you’re on the eligibility list for Post every 1st on the month.

    • guest(:

      yeah, you can actually call a t-mobile rep under your account and ask them for the changes, there may be fees that may apply but it’s worth a try(:

  • http://profiles.google.com/mkheraj Murad Kheraj

    You have to get it added to your Plan.  If the customer service rep doesn’t know, you will need to educate him/her.

    I added WiFi calling a few days ago and the rep also said that it wasn’t needed.  But, he actually made sure and looked and found the feature.  He added it, they need to verify your address (for 911), and that’s it.

  • JohnC

    beware of T-Mobile! They will always find the way to rip you off!

    • http://ashn.myopenid.com/ Ash

      Right, tell that to ATT and Verzion customer.

  • JohnC

    beware of T-Mobile! They will always find the way to rip you off!

  • http://twitter.com/amineFlorida AmineFlorida

    if you make calls from US to overseas using WIFI UMA, Do you get charged?

  • Kenty

    Seems like a rip off. When in Europe I use talkatone linked to my google voice number. Calling to the U.S. is free with no sly international charges.