Opinion: Why T-Mobile’s “Unlimited Data” Plan Is A Play On Words

I’ve begun a number of my previous editorials with words like “staunch defender, supporter and biggest fan” when it comes to T-Mobile and their corporate decisions. I’ve used those words or something similar in an effort to show that what’s coming up is born out of love and frustration. A storm has been brewing in my eyes as of late with T-Mobile’s recent campaign on “unlimited” data. It came to a head last Thursday evening when T-Mobile’s marketing department posted a video on YouTube (which is now private)  depicting Carly and a new character chatting about unlimited data and the “small print” other carriers stipulate. After Carly explained the $79.99 promotional plan as having “unlimited data”, I took issue with T-Mobile’s own fine print at the end of the commercial.  The very same “small print” the commercial was designed to poke fun at existed in the exact same nature at the end of the T-Mobile commercial. See below:

As of now, this commercial has been set to private on YouTube and I don’t imagine we’ll see it again. To be blunt, this commercial was ridiculous. A complete sham by T-Mobile to poke fun at other carriers while patting itself on the back for its own terrific value. Except it’s not great value and the company’s definition of “unlimited” isn’t unlimited in any real world sense. Unlimited, according to dictionary.com, is defined as “not limited; unrestricted, unconfined; boundless and most importantly without any qualification or exception”. It is in that last part of the definition that I find fault with T-Mobile’s “unlimited” claim. While I’ll be the first to admit that in a very technical sense T-Mobile’s unlimited plan doesn’t cut you off, In my opinion that’s just a very clever play on words.  You can put lipstick on a pig and it’s still a pig. Throttling is a restriction in a very real sense and to claim otherwise is ridiculous and therefore doesn’t quite meet the dictionary definition T-Mobile claims. Are we to understand that wireless carriers are free to interpret words as their marketing departments see fit?

In a blog post that appeared early in the morning the day this YouTube/Twitter debate went down, we posted a breakdown of T-Mobile’s new data plans which included the difference between “high speed” and “reduced speed”. An email sent while using high speed takes 2-6 seconds and reduced speed, or throttling, takes 30-40 seconds. That’s a very noticeable change and one that completely affects the user experience. I can’t imagine users who are used to sending dozens of emails per day using reduced speed for actual work. It’s just not feasible. T-Mobile is misleading its customers with commercials like the one that would have aired. I’m evidently not alone in my thoughts as the few comments that were made about  the YouTube video before it was taken down show other individuals were ready to call T-Mobile on the hypocrisy in its advertisement.

The bottom line is that T-Mobile’s claim of unlimited is nothing more than a crafty play on words thanks to a marketing team. “Unlimited” data that reduces speed to the point where it’s all but unusable for anything but the most remedial tasks isn’t unlimited. It’s not without restriction, qualification or expectation. Throttling is very much an exception and a restriction. While throttling may be the T-Mobile way of differentiating itself from the competition along with helping customers avoid overages, it’s also giving them reason to believe it’s actually unlimited. The $79.99 promotional plan reduces data speeds at 2GB’s and that’s unlimited? I’ll go back to the same point that you can put lipstick on a pig but it’s still a pig. This clever play on words is everything that’s wrong with the wireless industry and I fear it will only get worse when AT&T gobbles up T-Mobile.

 

 

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  • http://pulse.yahoo.com/_VGQMRQOQYPZHFOGRIZ53F646KU Not ice_fusion.

     They should just rename it to “Truly Overage Free”. Problem solved.

    • Kyle

      Does anyone have a copy/link of the YouTube video?

    • Anonymous

       ”I like it. I like it a lot”

  • TypicalWhitePerson

     Fir… oh nevermind, F*CK!! Second…

  • Anonymous

     Yeah, wow… very disappointed at that move by tmobile.  They were doing good with the commercials that were accurate but this is definitely over the top.  I mean, you put lipstick on an iphone it’s still an iphone ya know?

    • http://tmonews.com David

      You put lipstick on Android it’s still Android :-)

  • Brandon

     I totally agree! T-Mobile should watch out… They try to do things to help the consumer but it usually backfires and hurts them in the end! Case in point; look at how many customers have left in the first quarter alone. T-Mobile is like the rebound for people coming from other companies. They should just realize that and stop trying to be like ATT or Verizon. They are a budget company with subpar coverage and should operate accordingly.

  • Anonymous

     I will get worse when AT&T gobble up T-Mobile?  Your kidding right?  At least AT&T is honest about what you’re getting and they don’t throttle your speed!  You need more data?  You get more!  $10 per extra gig per month is pretty fair!  You need to get over this AT&T is so evil thing!

    • http://tmonews.com David

      You need to understand that wasn’t my intent. Only that data caps are coming with AT&T and T-Mobile customers will be more confused than ever.

    • Anonymous

      Oh, and BTW… This “Unlimited” thing is nothing new with T-Mobile.  They’ve been calling their “Unlimited Data” for some time now and it’s been the same thing.  Throttled after 5 GB of use.  Now they’re just offering more “Unlimited” choices.  

      • http://profiles.google.com/brooklynboiz Jamille Browne

        It used to be 10gbs before the MT4G released 

    • chris

      At&t / truth? Tell that to my cousin with an inspire 4G… not once has he hit any speed above 3mbps… you just can’t use those 2 words in the same sentence buddy…

      • http://profiles.google.com/brooklynboiz Jamille Browne

        thats because AT&T hasn’t actually upgraded their towers to HSPA+  

    • http://www.dolphinfree.net Tenkely

      $10/GB is fair? Not in my opinion. 

      • whosaidwhat

         Note even close to being fair. At the present time, all the carriers are over charging us because the smartphone market is booming. I will love to know how much it really costs them to supply 5GB of data to a customer. 5GB was enough 5 years ago but not in today’s cloud computing and netflix streaming world.

        I kind of think all these changes are being made thanks to T-Mobile’s number fan (ATT). They are just getting us acclimated to caps and tiered plans before the sales goes through.

    • http://pulse.yahoo.com/_VGQMRQOQYPZHFOGRIZ53F646KU Not ice_fusion.

      On AT&T, $10 per extra gig per month is only fair if you don’t mind an extra $10 coming out of your account automatically (and more, depending on how high you go), unless you’re watching your usage like a hawk. With gas prices rising and the cost of everything in life going up, I don’t want that last search on Google Maps to cost me $10 because I JUST hit my limit – especially if I didn’t expect it.

      At least on T-Mobile, you can call in and upgrade to the next highest plan and have it retroactively applied – $10 to go from 2GB to 5GB is $10 for 3 more gigs.  But if not, hey, it’s just going to take longer for me to finish the search on my phone.

      I like a little control with my money. I’m tired of all the automatic charges in life if you don’t do something. Forget to cancel your free trial? Pay up. Forget that your TV subscription promo price was up? Pay more. Forgot to check your usage before loading up your map/GPS app? On AT&T – pay up.

    • Anonymous

      I accidentally hit “like” on your comment instead of reply. Anyways you think $10 for 1gb is fair? Do you also like to pay 4dollars a gallon of gas? 4 dollars for a soda or 5 for a beer? They’re premiums that people pay (at events for example, baseball games, bars, etc.) doesn’t mean that they’re fair. They know you will pay ridiculous prices for data because you need it, and people are willing to pay for it, the very same thing that is happening to gas prices right now, and its because of people like you who say “its ok” that they keep doing it.

    • commander fury

       Baby there is a class action lawsuit filed last week against AT&T for overcharging on data . You might want to look it up . Its not honest & is coming at a very bad time for them . 

      • whosaidwhat

         They deserve to be sued. I really don’t see how these companies feel they can charge us $15 to $25 extra to tether the same capped data we’ve already paid for. That’s the biggest robbery any big or small company can pull without getting fined. It’s like Comcast telling me I need to pay an additional $30 if I plan on using a wireless router at home. Doesn’t make any sense at all.

        Thankfully T-Mobile isn’t doing this yet but since they’ve successfully managed to get Google to block tethering apps from the market, it’s only a matter of time before they enforce it too.

    • http://profiles.google.com/brooklynboiz Jamille Browne

      $10 and extra gig is fair?? what are you? high? Just because AT&T is blunt about screwing you in the b*hole doesn’t make it any better. it may have been fair if it was 10gbs extra or at least 5gbs but 10? that is a huge rip. the whole cell phone business is charging extra to make much more profit than they deserve.

  • Mikex915

    That’s why I won’t sign a contract now or after the merger. I’ll keep my grandfathered plan. I don’t have a problem paying retail price for the phone I want.

  • http://twitter.com/FourteeTwo Mike Vance

     You do know that unlimited data plans have been around for quite a while with Tmo. This is nothing new. 

    • http://tmonews.com David

      Did I mention anything about the length of time they have been available. Only that the time has come to stop using the word “unlimited.”

  • Ralph

     I think it’s important for them to highlight “no overage fees” and perhaps “unlimited” is an easier way to communicate this point. Where I think people take issue is the use of “truly.”

  • http://benpike.net Ben Pike

    Technically – yes. It’s unlimited – get over it.

    Unlimited markets better than “overage free”.

    And in my opinion, as a self-proclaimed HEAVY data user, those “throttle points” are generous for their price points. Did you REALLY expect them to give you un-metered access to their 3G/4G speeds? That would be disastrous/insane.

    I’d rather have throttling than a) overages and b) network congestion…

    • TypicalWhitePerson

      Well enjoy your premium device at FULL THROTTLE!! And besides, it would be illegal for T-Mobile to charge any overage fee for any data plan promoted as “unlimited”. 

    • http://twitter.com/chrismanning Chris Manning

      I’m on Sprint. I use around 5GB per month, and could use double that if I wanted. I don’t see any congestion and I don’t get charged extra for using unlimited data. You can have it both ways.

      • TypicalWhitePerson

        At least with Sprint or when I had them, the Simply Everything plan was not misleading at all. Everything was TRULY unlimited. But the $99.99 plan, plus insurance and taxes came out to a $130 estimate bill every month. Had to make that switch for budget purposes.

  • Anonymous

    I thought that they send a text notifying the user that their data usage is getting close to the throttling threshold.  The customer can then opt to up their data limit temporarily to keep enjoying their high speed Internet.

    That doesn’t sound too bad to me.  I prefer to get throttled than to pay an extra $50+ during a billing period because I wasn’t keeping a close eye on my data usage and I just couldn’t get enough of my favorite youtube video.

    Personally, I have the 200 MB plan.  My normal usage is ~5 MB a month on my G2.  Most of the time, if I need to do something on my phone, I am around WiFi.  My true beef with T-mobile is that that I don’t want to pay for the data plan since I hardly use it.  But they got to make back that money they lost by giving me that G2 for free…

    • Jdub

       take it off after two years

  • http://www.dolphinfree.net Tenkely

     To be honest, I would rather have throttled data than capped data, but I see your point. 

    • http://iandouglas.myopenid.com/ ian douglas

      I agree, I’d rather have slower speeds than to get errors about being unable to use any data at all.

      But that’s not what the editorial is about. He’s arguing that a “truly” unlimited plan wouldn’t impose a speed limit after a certain amount of data.

    • http://profiles.google.com/brooklynboiz Jamille Browne

      In t-mobiles case there is no difference if you are throttled down to edge.

  • Miracles

    When I took a trip to Australia in 2007 I found that data throttleing was standard practice. All the locals I met were surprised by my stories of unlimited data both mobile and wired. if this spreads beyond mobile carriers to more traditional cable and dsl isps like it is in Australia we are in for a major shock. I have seen what throttling has to offer and I can’t say I am a fan.

    • http://twitter.com/adomanico01 Anthony Domanico

      Many internet companies in the U.S. have usage caps.  Comcast and Qwest limit users/households to 250 GB/month. 

      • Anonymous

         Is it EDGE after that?? JK

  • Rafaelmdez

    I’m guessing that only one percent of tmobile customers will go after the 10gb data plan. That was the reason for the cap.

  • TypicalWhitePerson

    Hahaha finally someone is putting T-Mobile on blast!!! Like I said before, anybody with a premium smartphone, on a 200mb or 2GB “Truly Overage” plans are complete IDIOTS!!

    Anyone with 5GB or higher is winning…

    • http://www.facebook.com/TzonedaDon Terence MakeyaFacefalloff Gent

      Exactly. I’m not giving up my Even More Plus plan for the death of me. Even though technically I’m supposed to be throttled at 5GB I’ve crossed that threshold for months on end with no ill effect. I’ll give this plan up only after the merger makes my phone a paperweight…and then I’m jumping to Sprint. 

      • TypicalWhitePerson

        I hear ya! I think anyone on contract with T-Mobile with a premium smartphone on a 2GB plan or lower are very stupid!! When the merger comes, your jumping to Sprint and I’m going to Verizon lol.

    • Anonymous

       I think you have used too many Gigabytes streaming Charlie Sheen clips to your “premium” smartphone(Cliq).

      • TypicalWhitePerson

        Jealous, are you? HA! And with your 2GB phone/plan, you will not be winning at all nor have the continuing speed to enjoy Charlie Sheen clips.  BTW dumbass, I have a iPhone4, 9780 and a Nexus One, but I’m such a Apple fanatic, I use my iPhone more. 

        5GB and up = WINNING!!!

        • Anonymous

           lol you trip me out.  I’m losing because I don’t have more GB’s than I myself actually need.  Go drink some Tiger Blood.

        • TypicalWhitePerson

          Absolutely, Mr. Strong!! 2GB or lower on a premium smartphone that is capable of heavy data features like GPS, Pandora, etc.. is not winning. Why waste such a lower tier plan a G2x, MyT4G, Nexus, etc..? Might as well just go all out and atleast get the 5GB, because your not gonna always be around WiFi. 

          When it comes to T-Mobile… sounds like your the one that’s getting PIMP’D!!

  • Anonymous

    You’re an idiot. The data is unlimited. You can use as much as you want. Throttling helps everyone. Just because you have to use slower speeds after 2GB, your usage is never limited.

    • http://iandouglas.myopenid.com/ ian douglas

      Agreed. Your USAGE is never limited, but your speeds are.

      However, calling it “Truly” unlimited, implies that there’s no limitation of any kind, when clearly there is a limit.

      • Anonymous

         Yeah the “Truly” part adds insult to injury.  

    • Acidice

      Please explain to me how this is helping anyone?  I think you are the idiot here since you want to call out names I mean lets just go ahead and do so.  Everyone thinks these “new” plans are so good yet they are bs and that’s just plain facts.  Like I’ve said before I’ll stick to my Unlimited Loyality Plan have fun “throttling” that one T-Mobile. 

    • http://tmonews.com David

      Throttling helps everyone? Ok…guess I am an idiot since that makes no sense to me.  

    • Anonymous

      Is OP seriously suggesting that people and customers can’t read? That they can’t read and understand the copious and blatant disclosures of how much data is given with each plan?  That these copious disclosures are worse than the hidden caps the other carriers have that include outrageous overages, or that AT&T 4G branding is ethically better?

      Some people can only really focus on the 1% real-world usage statistics as “doomsday”.

      • http://tmonews.com David

        Is this directed toward me? If you assume for one minute that people read the fine print, I guess I’m selling one more bridge.

    • Anonymous

      Is OP seriously suggesting that people and customers can’t read? That they can’t read and understand the copious and blatant disclosures of how much data is given with each plan?  That these copious disclosures are worse than the hidden caps the other carriers have that include outrageous overages, or that AT&T 4G branding is ethically better?

      Some people can only really focus on the 1% real-world usage statistics as “doomsday”.

  • Anonymous

     There are 2 key points:

    1.  Buyers ARE informed that your speeds slow down at at a certain point.  There is no trick to this.  No scheme.  It would be different if it was a complete surprise but you actually know in advance.

    2.  The thing you buy into is “Unlimited Data(consumption)” not “Unlimited 4G, 3G, HSPA+ Data(speed)”

    BUT, I still don’t agree with using the misleading term. In the end it’s all just clever marketing.  

    • Anonymous

      You are right, like most people are saying.

    • http://twitter.com/adomanico01 Anthony Domanico

      It’s not edge.  It’s more like GPRS 

      • Anonymous

         See I asked the rep yesterday when I downgraded my plan and they said “probably EDGE”.  I still don’t know for certain what speed it will be but I DO know that I’ll never find out.

      • Anonymous

        I am currently being throttled.  My data rates from speedtest are:

        55 – 60 kbps DOWN
        90 – 100 kbps UP

        It’s extremely painful.  I’ll probably be switching to Sprint in the near future.

    • http://tmonews.com David

      Pimp, if you think buyers are informed about this at the time of sale EVERY time I have a bridge to sell in Brooklyn and San Francisco. I also have really great beachfront property in Florida. 

      • Anonymous

        When I changed my plan on Sunday I was informed without me asking.  When I browse the web page I see “T-Mobile’s plan includes 2 GB at full speeds; reduced 
        speeds for remainder of bill cycle.” all over the place now.  I was/am informed but I can’t speak on behalf of the next jackass who doesn’t pay attention.

        Same go however I do not doubt that there are some reps that just so happen to forget to mention that oh so important piece of information.  

        Any store reps in the house today that can tell us what the procedure is for selling data plans???

        Oh and David I’ll see you in Florida this August!! Miami beach for the week with the fam.

        • Anonymous

          Its my personal policy to be upfront with customers. As many have stated, 2gb is a lot for most ppl. And I mention that in my conversations with customers. Id be lying if I said every rep in the country mentions the highspeed cap everytime. We know that’s not the case. Reps should be asking customers how they plan to use data, so they can set an expectation. I see Dave’s point though. We had a bit of a debate about this not long ago. But you have to market your products and services in a way that’s appealing to the customer. Selling a “2GB highspeed data plan” wouldn’t be smart from a marketing standpoint. Your average person doesn’t even know what MBs and GBs actually means, so how can you use those terms in an ad campaign. People understand what unlimited means and ppl like unlimited. This is a business…..highlight positives and downplay negatives (fine print)

        • Anonymous

          Well put mystery sales associate… 

        • Anonymous

           When I go buy my new phone, I’ma get at you.

        • Anonymous

          Thanx haha

      • Anonymous

        David, you and I both know when you sign your service agreement or your plan summary after changing, it explicitly shows 2GBs of data and explains the throttle.  If you are advocating for those that dont read what they sign, I really dont understand why you would be.   PimpStrongs points are both strong valid arguments.  

  • NardVa

    It’s a play on words but Tmobile knows only a small percentage of customers will hit their cap of 2GB and get throttled. In reality only a small percentage of customers will feel that sting of slower speeds.

    • Guest

       Do you have anything to back your claims of only a small percent?
      Everything I see when I run a test on Tmobiles data estimator shows that you can hit 2 gb VERY QUICKLY. 

      • brucewayne73

        As someone who worked for tmobile, I can tell you that the majority of people I talked to in the 5 years of working there never came close to 2 gb.  Although I don’t care for the wording, I would say for most, this is a great plan.  For those that do use more than 2 gb, we pay for what we use.  For those who think it is “unfair”, price the plans and web features at the other carriers.

        • http://profiles.google.com/brooklynboiz Jamille Browne

          Android has only been popular for like 2 or 3 years and the first two popular years of android didn’t have so much that you could do. Last month I hit over 2gb’s I watch youtube surf the web and use emails. constantly downloading from the market of android.

        • Anonymous

          Sounds like you consider yourself a fairly heavy user.  We have a higher tiered plan for you that goes up to 5GB of full speed data @ the same $30/mo.  Nothins changed.  We just now have a smaller option for people like myself who use about a GB/mo.

        • Guest

          That is what I was getting at. If you follow the tmobile commercials they HYPE all the multimedia features. 
          if you use them each day you will blow past 2gb in no time certainly 200mb’s within a couple of days. 

      • Anonymous

        Yeah it’s T-Mobile’s on stat, 85% of their customers do not exceed the limit, the percentage is extremely close to that of AT&T when they switched to tiered data.  It’s actually NOT easy to get to 2GBs.  

        • Anonymous

           I thought ATT said only 2% of people use 2GB?  or was that just on smartphones or something?

        • Anonymous

          I dont remember the exact number, but it was also an insanely low percentage, that’s my point though, for some reason these people in this blog feel as though they represent the majority of t-mobile’s customers.  Just like when people were about to burn down Samsung headquarters over Vibrant updates, to this day most people I encounter with Vibrants are still running 2.1.  I would put the number at higher that 90%.   

        • Anonymous

          I hear u. My brother got a vibrant same day as me but he wont let me update it cuz he’s perfectly happy the way the phone is.

          Data hoggers and phone junkies are by far the minority.

    • Anonymous

      Agreed. But I hit my limit about 10 days in lol. I have to use wifi from there on out, it’s so slow when down to edge.

  • Slickerz

    i lol’d the first time i saw this commercial.  if you’ve been up to date with your tmonews than you know that the commercial was a fuckin joke

  • http://iandouglas.myopenid.com/ ian douglas

    Decided to do a little math.

    According to Wikipedia (http://en.wikipedia.org/wiki/3G#Data_rates), 3G has theoretical limit of 2 Mbit/second for stationary downloads (384Kbit for moving vehicles, etc).I’ve read somewhere that T-Mobile drops you to EDGE speeds after you hit their cap, and according to Wikipedia (http://en.wikipedia.org/wiki/2G#2.75G_.28EDGE.29), EDGE has a theoretical limit of 236.8 Kbit/second, I assume also for stationary downloads.So, at perfect theoretical maximums, which would never happen in the real world:2GB (2,147,483,648 bytes) could be downloaded at perfect 3G speeds in 1073.741824 seconds, or 17 minutes and 54 seconds.At 365 days/year, the ‘average’ month is 30 days and 10 hours, which is exactly 43800 minutes, which would leave 43782.104 minutes at EDGE speed.Converted to minutes, EDGE’s theoretical limit of 236.8Kbit per second, would allow a theoretical download speed of 1,776,000 bytes per minute.Meaning for the remainder of the month at a 24×7 always-on scenario, you could download an additional 77,757,016,704 (72.4GB) of data, so a total of about 74.4GB of data in a month.


    In contrast:

    At perfect 3G speeds, a full month of 3G data speeds on a fully ‘unlimited’ plan would allow for 657 GB of data. (2Mbit/sec = 250,000 bytes per second, so 15MB/minute, times 43800 minutes in an ‘average’ month as described above)

    • shoop

      in theory, if you’re online consistently using data 24/7 and never go below 2mbps. in reality, not so much, even if you rely on tethering instead of services from some ISP. the most i ever spent on my mobile data was around 4GB, that was me trying to break the 5GB cap months ago which involved a painful lot of video watching, web surfing, emails, social networking, news reading, GPS navigation (and a whole lot of recharging…) etc while maintaining a normal work schedule. on a normal month, i might barely break the 2GB cap with heavy surfing, social networking, and occasional navigation and tethering.

      so theoretically, the new 2GB cap completely sucks. but practically for the average joe, 2GB should be enough most of the time. to the complainers: be glad you don’t have to pay extra when you go over the cap, like you would if you went with the two major companies out there.

  • Guest

    This coming from a marketing department that dresses up an adult woman to look 12….is anyone surprised at their lack of ethics?

    • TypicalWhitePerson

      LMAO!!! The whole Carly thing is a joke! 

  • Rage

    I’m seriously thinking about prepaid!

    • TypicalWhitePerson

      Its a lot better than that misleading “truly” $79.99 plan  

  • Anonymous

    Everything has a cost, so I have no objection to things having a price.  What I hate are the games played by those who want us to pay them a price.  Free phones, unlimited data, etc.

    Unlimited Data that in fact has limits is already dodgy; when they go even further and claim that this limited service is in fact TRULY unlimited, they’ve lost me.

    If you’re going to pretend the data service is unlimited* (ie with some minor restrictions), any restrictions have to be somewhat invisible and transparent to the user’s experience.  Speeds should gradually step down, and not fall off a cliff.  Allowances should build up, so that someone who hardly ever uses much data, but suddenly finds themselves in a hospital bed or on a delayed flight can use more than their monthly allotment without getting strangled.

    Maybe the trick is to impose daily volume limits, and also use some (e.g. 3-day) averaging, to flexibly maintain service to the average user, while preventing persistent high volume users from ‘abusing’ the system.

    Unfortunately, we consumers are suckers from ‘free’ and ‘unlimited’, so carriers have every incentive in the world to continue playing games with us.

  • http://twitter.com/munale ed lanum

    it really doesnt matter since its all going to be at&t in a few months anyway

    • http://iandouglas.myopenid.com/ ian douglas

      Er, not any time soon, it’s going to take like a year for everything to be finalized.

  • Anonymous

    Sorry, “unlimited” is gone from the dictionary.

    • http://tmonews.com David

      In this sense yes, but not really.  

  • Turdnugget0420

    Well I must say I’m glad to finally see Tmonews calling out T-Mobile for their lies rather than always kissing their ass!

    Anyone thinking that people are informed about this in the sales office are sadly mistaken.

    • http://tmonews.com David

      Thanks I think! 

  • Weasel

    I tried to Google “unlimited” on my Android phone but I’m currently being throttled. I waited over 7 minutes for the page to load and finally gave up! 

  • Weasel

    BTW… they dont they just throttle back to full EDGE speed? this article is completely accurate, this throttled speed is unusable. I think 14.4kbps modem might be faster!  

    • Anonymous

      Its not that bad.

    • Anonymous

      Its not that bad.

  • http://cosmicbreeze.tumblr.com/ DtheArtist

    I agree. It is kind of messed up to have a unlimited everything plan, but it’s only 2GB’s for “full speed.” (yes there are more options, but it’s even more expensive to get the 5GB’s & 10GB’s up from 2GB’s, it’s like a $20-$30 addition expense difference). It would even be acceptance if we were throttled down to 3G speeds. But, whose ever stating edge speeds, it’s not throttled down to edges. It’s GPRS. I know for a fact because I have edge here & my stuff got throttles & my speeds on both up & download were between 20-30kbps. That’s a HUGE throttle. How can you go from 4G speeds to 2G speeds? That’s horrible. It’s hard saying I have a “Unlimited” plan, but I have to check on my data, so I won’t be capped to be able to have the “full experience.” If I have issue’s later on, I will be one of Sprint’s 1st customers with a Nexus S 4G. I heard Wi-Max is horrible, but if I can get at least 2GB download, i’ll take that will Unlimited data. I’m not on contract anymore, anyway.

    • http://iandouglas.myopenid.com/ ian douglas

       ”It would even be acceptance if we were throttled down to 3G speeds”

      but if you only HAD a 3G device to begin with, there would be nothing to throttle in your scenario.

      Frankly, I’m surprised that so many people are hitting caps on their plan already. I consider myself a heavy user, with Android syncing my data every few minutes, doing lots of calls out to Twitter/Facebook via Tweetdeck every 3 minutes looking for updates on half a dozen accounts, Pandora streaming in the car to/from work on a 45-minute commute, plus occasional podcast downloads that don’t happen while on Wifi, and I have yet to EVER exceed 2GB on my data plan in a month.

      The only scenario I can imagine where you’re exceeding 2GB/month is if you have no wifi at home/work/school so EVERY bit of data is going through TMobile.

      • http://cosmicbreeze.tumblr.com/ DtheArtist

        There would be something to throttle. If I originally get 4GB-10GB’s (4G) download, then going down to 1GB-2GB’s is a throttle (3G). It’s a decrease in speed. Between 2GB-8GB’s decrease (throttle), that’s a throttle (compress, decrease flow). I’m just saying if I had to be throttled I’d accepted 3G speeds, there is a difference. I’m still confused how people tell you what is what in your opinion. Going down in speeds is a throttle, more than a GB in my opinion is a throttle. I don’t normally hit caps, I’m just saying like David said, it’s not necessarily unlimited. I barely use my phone for data & I was already at 500MB’s before the middle of the month billing period.

    • Anonymous

       I just wanna clairify that the 5GB data plan is still $30 and only $10 more than the 2GB plan.

      • http://cosmicbreeze.tumblr.com/ DtheArtist

        http://www.tmonews.com/2011/05/t-mobile-launches-completely-revamped-rate-plan-selection-including-prepaid-changes/ Yes, but overall the range to get 5GB to 10GB’s is $20-$30, actually 40. I sort of paraphrased because I didn’t feel like going over the link & what not. But the point is, it’s more than it should be when the plan says, “unlimited.” 

        • Anonymous

          No, you mean $10-$40, that’s what pimpstrong was correcting… 

        • http://cosmicbreeze.tumblr.com/ DtheArtist

          Yeah I know, & I explained I was too lazy to state that. Let me edit it a bit more, so you can understand where I’m coming from.

  • http://twitter.com/MattSTKC MattSTKC

    It’s their BS way of having an unlimted plan without having one and still looking like the only company that doesn’t limit usage.

    Sprint may be unlimited with with “premium” data fees it’s pretty much a rip off. AT&T has buckets, Vzw has buckets coming soon. All this does is institute data caps in a way that allows them to legally say “unlimited” without actually having to deliver.  

  • Bimmerz

    Good writeup David!  I’ll be curious if T-Mobile responds to you on this, since they follow you on Twitter and Facebook. Also, I think T-Mobile, AT&T and Verizon all need to look up “unlimited” in the dictionary, as you and Dan Hesse have done. ;o)

    • Anonymous

       I like Dan Hesse’s definition but T-Mobile’s prices.

      • Bimmerz

        I agree! Needless to say, I’ll be keeping my grandfathered plan for as long as I can! =o) 

      • Anonymous

        You dont want a Kyocera Echo on the Now Network? 

        • Anonymous

           What the hell is the Kyocera Echo?  JK

    • TMoChris

      wow sprint throttles data too 

  • Anonymous

     Hey David is too caught up in this thread to bring us some more important relevant news.  

    Bump.

  • Mo

    As a T-mobile customer, I’m very pissed. 1: The 3G service coverage is lousy. 2: overall cellphone coverage sucks. 3: Too many drop calls. 4: 3G speed is inconstant and when your data is being throttled, it is slow as heck! 5: With me having unlimited Data, Text, And Voice I find these problems to be a load of dog poop. So when my contract is up i will be giving someone else my business. Thank you T-Mobile for keep letting me down. Also one thing i have noticed is that lately after one week of the Senate hearing of May 11, 2011 that my service gotten even worse. More drop calls and my data service have gotten even more slower. Not being able to get constant 3G service and even though I’m in a 3G area make me even more pissed off since they are all high and mighty on their 4G b.s.

    • HeLLkAt31

      Yea! what he said!…

    • TMoChris

       dude,
       1st off learn english. 2nd where you live do you guys have a running water/plumbing system, do you ever see tumble weeds passing by when your outside?
      3rd Maybe if you werent a prepaid customer tmobile would care about you <—– (assuming your on pre-paid or flex-pay)

      • Anonymous

         You should take your own advice, and learn some grammar while you at it.

        • Anonymous

          that’s you’re buddy, and he has a point, while I’m not much of a spell-checker myself, people should at least try to formulate an intelligent sentence before wasting space with blatantly stupid posts.  I wonder the same thing every time I see someone in this thread complaining about their tmobile  service:  
          1.  Why do you have T-Mobile?  If your coverage isn’t good and your data speeds are not up to your liking, act like an adult and do something about it.  You have a choice.  You should be on the carrier that satisfies your wireless service wishes.

          2.  To even know of this site, you have to be somewhat techie or interested in the future/well-being/services t-mobile is offering, why would you waste your time in a site dedicated to t-mobile news on upcoming products and services, to complain?

          I didnt like Time Warner Cable, you know what I did?  I switched to FIOS, now I actually like my cable provider.  I didn’t like Sprint/Nextel’s phone selection 4 years ago, guess what?  I switched to AT&T and got an iphone.  I have grew increasingly tired of dropping calls with AT&T and guess what?  Instead of going into an AT&T blog and crying about my coverage or service, I will switch carriers when I see a suitable second provider for me (More than likely Verizon)

          Grow up people… seriously…
           

        • TypicalWhitePerson

          My comment may not post so I will just say this: Anything that a AT&Trash customer has to say on a T-Mobile dedicated blog, is completely IRRELEVANT!! 

      • TypicalWhitePerson

        You piece of sh*t, if T-Mobile really cared about there contract customers then why did a high percentage of them have left them already?  You idiots sign 2 years of your life away just for a subsidized phone. HA! If I really felt like T-Mobile cared, then I would’ve renewed my contract with them in January. 

        I don’t need T-Mo’s phone discounts. I have several GSM handsets laying around and can afford premium smartphones on my own. I look at my service with them as a “joint venture”. I come with my own device, I give you your little punk-ass $70 bucks, you give me a unlimited plan plus coverage month to month, with no obligations. Then I’m WINNING… end of story! 

  • http://pulse.yahoo.com/_YZ32VTTM27DZ536QVW54DYFABY Timothy B

     I would much rather have slower data speeds for overages than pay per use charges.

  • Anonymous

     While I think that the small print ad is a little disingenuous, I do appreciate that I don’t hit a wall and suddenly have NO data at all. T-Mobile is clear about what they’re doing, and anyone that really thinks “unlimited is unlimited” these days is a fool – not reading the fine print in any situation gets you what you deserve.

    I have to agree wit Pimp Strong too – this blog has gotten very sensationalistic lately, and this seems like a blatant attempt to stir the pot (successfully).

    • http://twitter.com/Emir_Mu Emir

       I agree with you but they shouldn’t call it unlimited if it really isn’t unlimited. They should call it “somewhat unlimited” because “we slow down your speed after you reach 2GB.”

    • v8dreaming

      No, they aren’t a fool for believing “unlimited is unlimited”. It’s not a consumer’s fault for falling for someone else’s dishonesty. The plans should be advertised for what they really are, without the small print that pops up for all of 2 seconds. This country has made it far too easy for companies to get away with crap like this. People that cry for an unrestricted free market must like getting ripped off. 

      • Anonymous

        What does unrestricted free market have to do with a bunch of complainers in a blog trying to reinterpret the word unlimited?  There is no part of the dictionary definition that delves into quality of unlimited.  Unlimited is unlimited, do you have unlimited internet access yes?  so what is your point? 

        • v8dreaming

          No, there isn’t, but only companies with shady business practices would do something like that. The unrestricted free market comment was just a general statement. If there was an unrestricted free market like some people want, it would be much worse than this. If they want to advertise it as “Truly unlimited”, it should be “Truly unlimited 2g”.

        • Anonymous

          This is as naive as believing in the Easter Bunny, would you like a disclaimer on the next Holiday commercial with Santa in it so that they make sure not to deceive people into believing Santa is real?

          Advertising is all about highlighting the good, pretty much ignoring the bad.  EVERY wireless carrier has fine print in their advertisements.  EVERY wireless carrier runs radio ads that speak super slow and dramatically to push their service then speed up and jumble through “the fine print” end of the commercial.  If you have an issue with it, your issue should be with advertising ethics, not t-mobile for employing the same tactics used in EVERY business.  Auto commercial say 0 down, then fine print the part of taxes and title fees not being included which will usually run you at least $1500, is that really 0 down?  No… has it stopped anyone from running those commercials? 

  • Guest

    If I get the htc sensation with the 80 a month plan I only get 2 gb of full speed then after those 2 gb are done I get charged for more or my speeds are just slower but the price stays the same monthly? I’m confused

    • Bimmerz

      Price will stay the same, you’ll just be throttled down to much slower speeds. 

    • v8dreaming

       Your speeds are just slower and the price stays the same. The speeds are WAY slower.

      • Guest

         thanks have you experienced the slower speeds?

        • v8dreaming

          I have a friend on that’s also on Tmo and he hits the limit every month due to tethering. It still works, but it’s the equivalent of dial up speeds. 

        • Rick

          So your friend avoids the tethering plan and limits on his data plan?

          I find no fault in this - I salute him. I will be tethering rarely, but I will be, well within my 2GB plan.  I’m just not as demanding, and usually the laptop is in Wifi range of something.

  • Manny

    Really what it boils down to is what you are throttled at . I was told by a guy I work with that those are 4g limits & you are then throttled to 3g . If thats true thats not bad . Dial up speed wouldn’t be to cool . So that is really the magic question . 

    • Bimmerz

       This is what I’d like confirmation on. I have a 3G only phone now (NS), but would be curious if I get the Hercules (when it comes out), if at that point I’d be throttled down to 3G from the 4G, once I hit my 5GB limit. As the 3G isn’t bad at all, but man the 2G (or less), is painful! lol

      • http://www.facebook.com/profile.php?id=8374577 Sean Saca

        That’s what I want to know.  Look at the chat I had with T-Mobile this weekend posted above. It just doesn’t seem accurate.  I want to see some real world speed tests after the throttle.  I have Sprint right now. 4G works well where you can get it (and it drains your battery to bits), but in DFW 3G is awful usually between 50kbps and 700kbps if you’re lucky.

    • Anonymous

      Edge… You’re throttled down to edge..

  • http://www.facebook.com/profile.php?id=8374577 Sean Saca

    In a chat with T-Mobile this is what I was told

    21 MBPS until cap and 19-20 MBPS after…

    I saved the chat.  It looks like they lied to me:

    You: why do the two plans with unlimited minutes say unlimited data 2gb high-speed and unlimited data 5gb high-speed, but the other two only say unlimited data
    You: does that mean the plans with 1000 and 500 minutes are high speed 100% of the time?
    Rachel: First, they are all high speed Internet with 3G and 4G coverage.
    Rachel: Second, the plans mentioned with the 5 or 2 GB high speed is the dedicated speed till the said limit.
    Rachel: Then it becomes a bit variable,
    You: what about the 1000 and 500 minute plans? are they dedicated all of the time?
    Rachel: They are all good high speed.
    Rachel: The difference with the first 2-3 options with limit mentioned is extra high on speed you can say.
    You: so the plans with unlimited minutes are faster than the plans with 500/1000?
    Rachel: Yes, till the data usage of 5GB and 2GB.
    Rachel: After that these plans are also like the others.
    You: what plan is fastest all of the time?
    You: not just 2gb or 5gb?
    You: or is there an add-on for the plan?
    Rachel: They are all same speed.
    You: im confused
    Rachel: The difference is, till you don’t use 2GB data in 2GB data plan.
    Rachel: After that it is all same like others.
    You: what kinds of speeds can you expect after 2GB though?
    You: …and at the faster speed you would use up your bandwidth more quickly
    Rachel: Example, the speed at till 2Gb is 21 MBPS and then it will be variable to 20 or 19 MBPS Approximately.
    Rachel: There is not much difference.
    You: so the 1000 minute plan is 20 or 19 all of the time?
    Rachel: That is also21 MBPS, but then variable speed.
    You: so it cuts down after 2GB as well
    Rachel: Yes.
    Rachel: It is a bit complicated, but then I think you got it right now.

    • Carl

      My favorite part is when the clueless T-Mobile representative Rachel says “It is a bit complicated, but then I think you got it right now”.  Ha, ha.  It’s not complicated… she just has no idea what she is talking about, and is spreading lies from her corporate pulpit.  Another day, another clueless T-Mobile customer service representative spreading misinformation in an official position.

    • Danishswag

       Ms. Rachel is exactly why I call t-mobile instead for customer service haha

      It may cost them more, but it’s so much simpler.

      • Ted

        My experience is that plenty of the reps at T-Mobile’s customer service line are just as dimwitted and ill informed as Rachel.  Definitely not all of them, but definitely a solid chunk of them.

        I think T-Mobile’s new slogan for their employees should be: “Try not to be a Rachel”.

  • Anonymous

    They don’t limit your data, as AT&T or other prepaid companies do. If you use 5 GBs of data or more per month, do you not have internet at home? Do you play Halo with your phone as a modem? 5 GBs is plenty for most people, that don’t abuse the system and tether and use their phone as their main source of data. 

    I am definitely a heavy user, and the most I’ve ever used is 4.3 GBs. And I have a Samsung Vibrant, in case some of you yell “Oh noes, you have a crappy phone” or “Do you even used the web for anything other than FB and email?”.

  • Anonymous

    You can switch to them to check out them out for yourself. Only full bars of EDGE is okay, at best. Anything below… Well I hope your phone has a case. 

  • http://darnell-chat.myopenid.com/ Darnell

    I used to not care much about that lawsuit someone made over this issue.  But now I say respectfully that I’m hoping T-Mobile takes a loss on that one.  Because this needs to stop.

  • Carl

    Way to go David for calling T-Mobile out on this.  Their hypocrisy is nothing short of staggering.  The fact that the T-Mobile leadership approved the creation of this commercial is unbelievable.

    Do they really think deceiving people is in their best interests?  Maybe it is for them – in the short term – until people get pissed off… and maybe that’s their idea… get lots of temporary signups for some sort of statistical benefit during their possible merger.

  • Anonymous

    Its specifically because of this throttling crap that I’m leaving t-mobile. First it was 10GB, then 5GB, now 2GB…what’s next? 10MB? This is the second time I leave t-mobile, this time its for good. Evo 3D and Sprint here I come.

    • Anonymous

      Wonder what you’re going to do when Sprint follows suit of all the other major carriers and begins to data cap as well.  Enjoy that WiMax data connection buddy. 

    • Anonymous

      Wonder what you’re going to do when Sprint follows suit of all the other major carriers and begins to data cap as well.  Enjoy that WiMax data connection buddy. 

  • ThreeFourSeven

    Yeah, its not really unlimited. My problem with T-Mobile is more their network. I have to stand still to get consistent internet service. 

  • David

     I told all of you but noooo you dont listen. The ATT deal will be the best for us. They are already matching 21, no need for 42. LTE rocks. My mifi makes mincemeat out of big and little wayne.

    So tired of having to wait for 2.3 to get my G2 fixed. went on the tmobile site and sure enought everyone is having weekly battery pulls. posted that if you kill the location it wont konk out. greeeaaat except some of us need that function so get ready to be on the hwy and your G2 craps out in the middle of nowhere. 

    I could have stayed with BB for that.

    I am truly starting to buy into the aaple hype. everyone gets the upgrade at the sametime. things work. yeah it might cost me 35 for a gps but at least the phone works.

    when the lte iphone comes out it is game set and match unless these oems get there stuff together.

    This is coming from someone who never bought an ipod and when given one as a gift used to twice.

    what a shame.

    • Commander fury

      Au revoir . Come September you will have the choice of Apple on all four providers . The more providers the cheaper LTE will be . T-Mobile could always work out a deal with LightSquared or Clearwire if the merger didn’t go through . Don’t be shocked if it doesn’t . If AT&T is over billing on 4g speeds like they are being sued for imagine the creativity they could use to bill out LTE ?  

  • Anonymous

    Slower data > Overages. 

    However you put it, its way better. Back then, it didn’t matter what speed you were at, when you reached your max you were done, no more interwebz for you.

  • Xfea

     Long time user – six years – just got off support chat to clarify.
    Form my transcript….

    “~Ashley S: Once your Web usage exceeds the Data Speed Reduction Threshold of 2GB, your speed is reduced to a maximum of 50 kbps (comparable to dial-up internet speeds) for the remainder of the billing cycle.”

    and

    “adam g: so – with your “UNLIMITED” plan – after my first 2GB I am reduced to 50KBPS – and my ability to do things is “LIMITED” to dial – up speed. correct? 
    ~Ashley S: Yes, I am sorry. That is correct but, you still have unlimited access to the Internet. 
    Great “UNLIMITED PLAN” eh?

    • Rick

      Perhaps you wopuld like it better if they referred to it as ‘restricted’?

      This is clearly just a rep training issue…

  • Anonymous

    1. Back in ye’ old 56Kb modem days (and even today), I can connect to Earthlink dialup for 5+ hours a day, 170+ hours a month w/o a single dropped connection, slowdown, or other interruption. 10+ years and counting…. (gotta have a backup to silly, newer internet, right?)

    2. Bandwidth limiting is a total ‘farce’!
        One recent Engadget post showed findings that Netflix alone is consuming 30+% of the total net bandwidth per day in the US! That’s tons of GB per month over DSL, cable, Fios, etc.

        And, do you see the cable companies ‘collapsing’ over this? Fios? Nope. A well-designed network can handle it all!

    3. Cell phone, or old Bell phone companies, are well known for their rip-off tactics.
        Wasn’t until recently that severe competition drove land-line phone prices down to their ‘realistic’ costs.
        Cell phones? Same thing needs to happen!
        It’s funny how you can surf and tether for less on Sprint nowadays (with free streaming TV even), yet T-Mobile’s pricing keeps rising over the years (and still no free streaming TV).

    4. 5GB limits are !#@#$
        One week here on a PC, just a few program downloads, AV updates, heavy news web surfing (no video, MP3), and it’s already 2.5GB~.
         Careful metering shows even just browsing news web sites per day = ~40-50MB of data, or about 1.5GB per month. (Yes, Engadget, even Yahoo, gobbles up data quick nowadays since they’re loaded with graphics and scripts.)

    • Anonymous

       Are you really comparing a landbased fiber optics network to a wireless data network?  Verizon’s same “well built” LTE network is switching to data caps this Summer.  I guess that throws out your incredulously stupid argument.  Oh btw, there are actually data caps on that home internet connection, they are usually between 200-250GBs.  You dont reach them very easily, but the newer companies like ATT  UVerse actually do have lower limits than the older guys, I think you should stop pretending to be an expert of an industry or topic you clearly know nothing about.  That whole story about earthlink was pointless, but then again so was your entire post.  5GB limits are not for PCs they are phones, PHONES!!! That’s why phones take you to MOBILE SITES, youre an idiot.

      • http://ashn.myopenid.com/ Ash

        Well, to be fair, not all sites go mobile even if you are on phone, and not everyone wants to goto mobile sites and change their settings not to goto mobile sites.

        How about trying Opera mini…..people.

    • Rick

      Your PC  is probably gobling up a lot more data than your phone will.  Any site that figures out your phone is mobile and tries to deliver a mobile version of their site will be doing you a small favor.  Especially YouTube, unless you go out of your way to get the full desktop experience.  And you know what sort of user you are better than I.

      Can you offer some stats on your mobile usage? 

  • Anonymous

     Wow, before all you nerds grab your pitchforks and begin your march towards Bellevue, why dont you actually take a look at all the carriers and see what they are doing.  I am disappointed in this article not because it bashes t-mobile a bit, because based on this article, you would think T-Mobile is the evil wireless empire, lying to customers left and right and misleading people. Want to know a fact?  Here is the definition of unlimited.

    un·lim·it·ed
       [uhn-lim-i-tid]  Show IPA–adjective1.not limited;  unrestricted; unconfined: unlimited trade.2.boundless; infinite; vast: the unlimited skies.3.without any qualification or exception; unconditional.

    All these say without limits, not without gradation, if I told you I would give you unlimited bread, and halfway through I started giving you old moldy bread.  Have I lied to you? Or simply changed the quality of the product?  I’m in no way shape or form advocating this (moldy bread or slower internet) but if you are going to post definitions, you cant just mash them up into one and cherry pick what you like, then start to exercise judicial review of what the words means.  This is unlimited, just not unlimited as people might think it is.  The truth of the matter though is that in a climate full of carriers data capping customers and charging you overage, why not cry about that?  At least T-Mobile is relieving customers of the worries of overage with data.  If you take a BB for example, you can now get unlimited everything on a BB for $120 monthly (2 lines) if you take the 200MB option, what kind of BB user is really going to exceed this amount of data with BB’s crappy compressed internet?  This price monthly rivals metro PCS and Boost but still gives people subsidized handsets.  Of course nobody talks about the positive though.  Fact of the matter is that I use my phone for plenty, both of them.  Like most adults however I also have a home internet connection (Verizon FIOS) which provides me with faster, more reliable speeds than ANY wireless provider.  I have NEVER gone over 2GBs on either of my phones, and I have tried to do so, painfully watching Netflix on AT&T 3G just to try to go over and my efforts were in vain.  The only way you could realistically exceed this amount is if you spend all day whacking it by yourself watching phone porn, or you’re tethering your phone and trying to replace your home connection.  Guess what?  That’s not what mobile phones are for, the tethering built in was never meant to replace your home internet connection and any intelligent person in wireless will tell you that.  So if your gripe is that T-Mobile has decided to throttle HEAVY USERS to ensure the integrity of the network for all users, then so what?  Would you rather them charge overage?  It’s not exactly as if they raised the rates, or tried to shaft you by offering you the same service for more, or the same price for less, you can still get your 5GB throttled data for $30, the $20 2GB option is cheaper than AT&T and its overage free.  

    At the end of the day, this may affect 40% of you bloggers, but probably really affects like 3% of their customer base.  This is a great option for older people or parents that want to give their kids internet, dont want to pay $30 per line for internet, but dont want to worry about having to attempt to count MBs on their kids’ phone line.  

    THIS IS POSITIVE.

    Also, quite frankly, marketing like this is meant to appeal to the idiot.  Sprint does it all the time with their “first” campaign but doesnt point out that even though they were first to 4G, they have one of the slowest least developed networks.  AT&T loves to point out coverage but would never tell anyone how terrible their service is in NYC or SF.  They talk about apps but dont point out how many apps are trial/lite versions of apps or just plain garbage.  People buy into crap like that.  Or even Sprint’s Simply Everything plan, which is billed by all their workers as unlimited, with fine print saying only 450 minutes to landline, dont call landlines much?  conference calls, customer service support lines, those are all landlines, and you usually find yourselves on those calls longer.

    Long post, sorry, but i take serious issue with all the complainers in here talking about, “oh it’s not unlimited” blah blah blah, unlimited itself is a gimmick, realistically how many people need an unlimited supply of minutes?  realistically, how exactly could you possibly exceed 5MBs of data on a phone unless youre watching porn from sunrise to sunset?  Makes no sense, Cut it out people…

    • TypicalWhitePerson

      Incorrect dude. I had Sprint and the Simply Everything plan was $99.99 which gave you UNLIMITED EVERYTHING including non-mobile minutes. The plan that you are referring to is called the ‘Any Mobile, Anywhere’ plan which is $69.99 and gives you 450 mins (which is for roaming, and landlines ONLY), unlimited text, data, and minutes to any U.S. wireless carrier. On top of the 450 mins, they still give you free nights & weekends starting at 7pm.

      And who the hell doesn’t watch pornhub on their smartphone? I know I do. Why? Because i’m WINNING!!

      • Anonymous

        You are correct on the first part, i jumbled the name of plan, and on the second part, you’re on your own. 

        • Rawr4dj

          bro your just wrong everything you just said is opinion. O T-mobile did this for older people and people who want to give their kids internet without overages. Well last time i check people from ages 20-60 are the biggest population therefore it would make more sense to appeal to them. Not the opposite but ok. Also your saying its hard to go over 2g, really now 2g is easy as heal to exceed and so what if someone chooses to sit there and masturbate all day while watching porn hub on their phone key word “THEIR”. They payed for it along with the “UNLIMITED” “4G”(really 3.5G) 

        • Anonymous

          You’re lucky my comment was flagged, so I will shorten it:

          Nobody in their right mind has a demographic of “20-60″ you might as well just group in toddlers while youre at it.  So putting aside your obvious lack of intelligence, I will ask you if you think it’s smart for T-Mobile to cater their plans to compulsive masturbators or the majority of people that use their phones as phones instead of girlfriend replacements on lonely nights.  85% of people will not exceed 2GBs.  Youre right what I said is an opinion, my opinion since its my post on a blog.  What was your point in saying that exactly?  

    • Anonymous

      Thank you! Common sense was all it took.

  • http://twitter.com/Mupsycho Enrique Almaguer

    tmo, i hope your deal with att doesn’t go through and you die as a company, with this BS you are coming out with…………..

  • Anonymous

    Have you guys heard of wifi?
    I know not everyone has access to it 24/7 but every smartphone is capable of using it, which is probably the reason EVERY COMPANY has started to limit the amount of data you can use.
    A week and a half into my billing cycle and I’m at about 15MB because I’m always on wifi. If for some reason you need to use more than 5GB of data a month on your phone, then sorry, you’re going to have to pay for it.

    • http://darnell-chat.myopenid.com/ Darnell

      The reason they all limit data, is because they all refuse to keep their networks current with the amount of bandwidth they sell.  That’s a fact! 

    • Anonymous

      funny how you think everyone lives in your wi-fi world. 
       

      • Anonymous

        Wi-Fi is pretty much everywhere man, even McDonalds and burger kings have W-Fi nowadays.  Seriously stop attacking people for making obvious points… 

        • Anonymous

          Here in Los Angeles, Your cellphones 4G is faster than your home DSL, schools, businesses, McD and BK. Plus those places have sites blocked and cap you at a certain set download speed. 
          Seriously stick to a prepaid flip phone. You obviously don’t use smart phones for what they are for.    

        • Anonymous

          Here comes the assumptions of which you know nothing about, so let’s see, I currently use an iPhone 4 and an HD7, since January I have given away about 10 smartphones (I get most for free and have no use once I get another) and have a Galaxy S 4G collecting dust in a box somewhere. I have corporate email on both phones my school email on my HD7 along with live and 2 other personal emails so that’s 5 email clients always pushing, I update twitter pretty regularly and use FB as well, both phones have Netflix of which I use, Stream Pandora in the gym, use maps on both phones if I get lost or am in an unfamiliar place, not to mention HBO GO and ESPN Watch on my iPhone 4, along with countless other apps that consume data but make life easier. I dont exceed 2 GBs because I work, and while email is pushing to my phone nonstop it’s pretty much the only thing I do on my phones while working, I go to class so I don’t play on my phone all day, I don’t use WiFi because my tmo speeds are faster. In my apartment I have a 35Mbps DL/UL FIOS connection so both my phones connect or wifi as soon as I get home since it’s more stable and faster… How exactly SHOULD I be using my phones? I am actually sending this comment from my iPhone. You have no clue what you’re talking about, your assumption made you look like an ass…

      • Anonymous

        Maybe if you actually read my post you would have seen this:

        “I know not everyone has access to it 24/7″

        • Rfg3

          if this was the case why bother paying for data. Personally i would love to save 30 dollar a month because i have wifi every.

        • Guest

          How about if I ONLY use wi-fi, then I should not need a data plan at all.  It doesnt work in reverse does it?  Tmo expects me to stream or tether only when I have wifi.  If you expect that I already have wifi TMO, then why make me get a data plan at all?

    • Rick

      I spend almost all of my day in places where WiFi is NOT usable by my phone. I appreciate your tip, but you’ve not yet solved any problem for me.  And I didn’t expect you to.

      For the record, I don’t have time to push my monthly usage beyond 250MB.  But, I might with a new phone, and better screen.  I won’t go past 2GB tho, since I prefer to see my video on something substantially bigger, and I haven’t found a way to get what I want to watch from the innerwebs. 

      • Anonymous

        That’s kind of her point though, although she spoke mostly about WiFi, the point is, we’re talking about phones people.  Use Wi-Fi.  Even if it’s not always available, its still extremely difficult to pass 2GBs unless you’re tethering. 

        • TypicalWhitePerson

          Some folks may video chat, Pandora, Pornhub, or even YouTube on the go. Especially on long commute rides on subway trains or metric lines from the suburbs to the city. I get her point about WiFi and I use it most of the time myself because I use an iPhone which wont give me the fake 4G speeds, but y’all can’t assume people are always gonna be around WiFi everywhere they go. Especially not a normal person like myself who actually has a life.

        • D Cellica

           thank you!

        • TypicalWhitePerson

          Oh please, 2GB is very easy to pass up. Ever heard of google maps, or GPS? Xfinity now has a On-Demand app to watch all of Comcast library on the go. You don’t even have to watch youtube a lot to pass it up. 2GB is just cool for idiots who Facebook and Twitter a lot on the go. 

        • Anonymous

          Yeah I am on it all day and rarely do I get close to 2 gigs. I dont know what people are doing.

        • D Cellica

           Its not difficult to pass 2GB!
          I used to tether all the time on my Moto Cliq until I got the g2x.
          I was originally on the 79$ 5GB plan but switched to the latest one a  week before the G2X released, and I rarely went over 1GB.
          For the 1st time, I used 3.5GB and thats Tether-Free Data. Just basic browsing, emails, no streaming music, a few youtube videos and I was throttled to ridiculous speeds.

          Now, i recently got a Router so Now I have Wi-Fi which i use, but I am only 3days into my new billing cycle and im already 250MB!!!! how in the crap that is happening I dont know!!

          I honestly think I am having data stolen or some app is USING DATA I am unaware of, cause I use my  phone same way Did with my 3g Cliq with a few addition youtube videos…but never have i reached my limits!!

      • http://ashn.myopenid.com/ Ash

        With many of the new phones, you can hook you phone (wire or wireless) to your big screen tv to watch whatever videos you want.

        • Rick

          I can see DWTS ok, and Event.  Fringe I have to wait 3 weeks for.  I can subscribe to Hulu Plus for the same price as HBO, and I watch a lot of HBO.  But I already have a box that does all that.  And Hulu can’t/won’t show some content on mbile devices, so it’s picking and choosing.

          Let me put it this way.  I can hook my phne up to the TV, but it still doesn’t show me what I W A N T.

          Don’t tell me what I can see, ok?  I can’t see what I want on my phone, and that makes it less desireable – actually, it renders it useless as a video device for me.  Even if it doesn connect to the TV. 

          Having said that, video on the phone has some appeal, but it’s not replacing TV for me.  YMMV.

    • Anonymous

      The discussion out here is not about how much amount of data usage is considered reasonable, its about TMO marketing a product as unlimited which in the true sense is not. Its like they say its an all you can eat buffet, but you can take only one serving in an hour in tiny plates!!

      • Anonymous

        It is unlimited data. What’s not unlimited is high-speed data. Ya gotta pay for that.

    • Paul

      Seriously, Ashley, get out of customer service.  Your attitude sucks.

      “Look at me… I have WiFi everywhere I go so I barely use T-Mobile’s network.  Look at you… you’re doing something wrong because you actually want to use T-Mobile’s network.”

      Find a different job, Ashley.  Something that doesn’t involve customer service.

    • chris

      I 50% agree with u robot. WIFI is a data saver and not everyone has unlimted usage of it as u mentioned. However, i don’t agree that if u use over 5gbs of data that your data speed should be throttled. If u pay for unlimited “4g” service, then that is what you should get.

      • Anonymous

        It is still unlimited. I don’t get what’s so difficult about that. You get 5gigs of high-speed data, then the rest is 2G speed. If ya need more, why not pay for it?

        • chris

          The data usage is unlimited, but like i said in my post, what is the sense of paying for unlimited 4g service if you’re not going to recieve it. Unlimited “4g” service. Not limited 4g service with 2g sprinkled on top.