Make Your Voice Heard, Tell The FCC How You Feel!

For those of us who simply can’t stomach the idea of AT&T taking over our beloved T-Mobile, the time is now to make your voice heard. So many of you have taken to petitions and Facebook movements to get the word out but if you really want to be heard, the FCC is the best place to file your grievance.

With just 11 days before Congress undertakes the first in what will inevitably be a whole slew of meetings by Congress itself, the FCC and the DOJ. We hope, no that’s not right, we urge you to file your very own comments on the AT&T/T-Mobile matter through the FCC.gov website.

Head on over to the Electronic Filing System of the FCC, look on the left side of the screen for “Submit a Filing” and search for docket  number “11-65″ and write away. We recommend writing up your statement in a Word file and then uploading the document to the FCC site.

If you’ll allow me a moment of honesty here as I say that we all appreciate the petitions that have started but in all truth, they just aren’t likely to have much influence. Submissions to the FCC on an official level will carry much more weight and are assured to be read by the “right” people.

Some recommendations:

  • One sentence submissions aren’t going to do much good, write something that has “meat” to it.
  • Proper, formal English should be used. Try and proofread your statement before it’s submitted. Treat it like its a researched essay.
  • Try to offer up facts to back up your opinions, use sources if you can or wish to.
  • Talk about a lack of competition, fear of increasing prices, loss of innovation.
  • Show concerns over the loss of T-Mobile handset coverage after a merger is completed regardless of time frame.
  • Indicate that the United States will be down to a single major GSM carrier that will have undue influence on which handsets arrive in the marketplace.
  • Show concern over a reduction in the quality of customer care; T-Mobile is consistently ranked in the top of the wireless customer service field with AT&T almost always near or at the bottom.

The FCC will give greater weight to submissions that are well thought out and supply proper evidence to support  their argument. Writing “AT&T sucks” isn’t likely to have any impact.

Good luck and spread the word among your friends and family and encourage them to submit their own filing!

FCC Electronic Comment Filing System

Remember, it’s docket #11-65, you must include the dash!

  • guest

    ATT SUX A$$ :)

    • Mikestrass212

      file your comment 11 days bfore this is take place stop assp

  • Glarkepee

    Hey did you hear that the royal wedding happened? Who gives a shit about the merger. Why are people so upset by this. Instead of competing with eachother to make the best products let them combine their knowledge to move forward in technology. Tmobile needs att and att needs tmobile. Let’s worry about things that actually matter in the world.

    • http://www.facebook.com/people/Lucas-LeCompte/47912789 Lucas LeCompte

      so wait, you mean to tell me two people getting married who dont actually rule or have power over anything is more important than a wireless giant possibly having a monopoly? In the process driving prices up and controlling the wireless industry? You sure a troll, why do you even waste your time coming to this site? How about we focus on the rash of tornadoes that past through the southern states killing 200 people? That seems more import than a wedding of powerless “royal” people.

    • http://twitter.com/corys00 Steve Cory

      So what you’re saying is that we should follow your advice and be passive. Yet, the irony here is that you’ve went so far as to scroll down, write a comment and even go through the process to post with a name instead of as a guest.

      You sir, put quite a bit more effort into all of this than you think. Guess it matters that much.

      P.S. Congrats William and Kate.

    • keep it real

      nah brah…all that matters are ffc’s, 4.3″ screens, keeping up with tech trends, and getting shit for free…calling loyalty as i type this to get a free g2x…it’s been 2 months since my last upgrade and i really want this phone but don’t want to pay any extra a month or for the phone.

    • Gezie

      I guess everyone can see who is an AT&T customer! T-Mobile customers love T-Mobile because of their quality of customer service and also their affordable monthly rate plans. Whereas with. AT&T, there isn’t an unlimited rate plan that is cost worthy to those who can’t afford a $120 a month phone bill. Also, in my opinion, the merger will create another rise in unemployment. Think about it, T-Mobile has the most Google/HTC phones within the the cellphone market, so their exclusivity with Google/HTC will be reduced. Therefore, Google/HTC will make less money for their company, and will result to laying off some of its workers! There can and WILL be numerous negated results because of this possible merger. But hey, what do I know? I didn’t watch the “Royal Wedding”! That should have been my first priority!!!

      • Mikestrass212

        go send your comment to AT&T because they have rude customer serivces T-Mobile has great customers serivces

    • http://twitter.com/flaw ? Eleni

      Many of the people who are upset by it were previous AT&T customers who had terrible experiences with them. Mine were as recent as December 2010. I am sure many others would agree that T-Mobile has been great to the consumer, and AT&T taking them over would surely ruin that service that we’ve grown accustomed to and appreciate so much.

      • Roger_Jobs

        What you say is possible. On the other hand, service could improve. I worked through another telecom merger and when they picked through the executives from both companies, keeping the best ones from either company and letting the rest go. After the merger, our customer service, etc. increased dramatically. Since T-Mobile has significantly better service than AT&T, I would hope that T-Mo executives will be put in charge of customer service for the combined company.

        If I were an AT&T customer, I’d be begging for this deal to happen, hoping that T-Mo customer care executives will be put in charge and get AT&T’s house in order. Anything could happen, we’ll have to see.

    • Francisco Andres7

      well if you like paying out the ass and still recieving shitty service/customer service and limited varieties of quality handsets, you can still do that without this merger just leave T-Mobile and join AT&T .WE DO NOT NEED THEM AND THEY DO NOT NEED US, WE FUNCTION AS SERVICE PARTNERS BUT THATS IT WHERE WE DO NOT HAVE COVERAGE THEY COVER US AND VICE-VERSA.

      • Mikestrass212

        listen u don’t know whats going to happen AT&T will rip us off there high prices will effect on you there data serivces is horrible they will give u alot drop calls everything T-Mobile has least drop calls than AT&T T-Mobile USA Has Great customer care and great phones came out the Sidekick 4G now new MY Touch 4G Silde i know u want that just write your comment or u will get brain wash by AT&T choice is yours

      • Yowhoisthat

        outstanding use of the english language! Your proper use of punctuation, correct spellings and concise thought flow makes for a convincing argument to why AT&T is the antithesis of evil! Sadly I don’t think you will understand this is called sarcasm.

        • Francisco Andres7

          Thank you Mr. language arts, I’m sorry I forgot this is english class.. But back to the main issue, (side from my poor grammar). Yay or nay? >> at&t customer service sucks? >> limited quality handsets? >> poor service? >> overpriced rates? >> and is out not a fact that prices will rise?

        • Francisco Andres7

          Thank you Mr. language arts, I’m sorry I forgot this is english class.. But back to the main issue, (side from my poor grammar). Yay or nay? >> at&t customer service sucks? >> limited quality handsets? >> poor service? >> overpriced rates? >> and is out not a fact that prices will rise?

    • http://cosmicbreeze.tumblr.com/ DtheArtist

      I’m guessing either A) you’ve been living under a rock B) you work for AT&T

    • Mikestrass212

      AT&T wants T-Mobile for because of you guys they want money to rule the world that not happen all those at AT&T suck they have more drop call they think will fix the problem no they will mess everything up

    • Liltwignberry

      faggit

      • Easily_baked

        whore

        • Liltwignberry

          C unt!

        • Easily_baked

          Bitch!

        • Liltwigneberry

          Nice!

        • Dicklicker

          Ive got a big fat fist for both of your assholes

  • http://twitter.com/flaw ? Eleni

    I filed one. I hope that they do take the time to read and consider what we have to say.

    • Roger_Jobs

      “I hope that they do take the time to read and consider what we have to say.”

      They do. As mentioned in the article, the FCC filters out form letters, petitions and other insubstantial comments. It takes a few minutes to craft a well written response that highlights your thoughts on the matter, but if you do that, your letter will be read and considered.

      It’s good to read that people are taking the time to respond.

  • koppla69

    i had at&t years ago, and yes i had bad service. they say they have the best at everything. i dont think soo. really no company does. I have tmobile beacuse of the affordable plans. especially the way the economy is this is a perfect phone company. FCC please reconcider and not let the merger happen. If the merger happens i know alot of people will just go some where else.

    • Mikestrass212

      send your comment out

  • Anonymous

    AT&T sucks so bad. It raises it data plan price and caps both Mobile and Landline Internet. I wish GOOGLE Internet Service would grow faster out of Kansas City to the entire US and kick the crap out of the shitty AT&T Internet Service.

    • Mikestrass212

      send your comment out

  • http://cosmicbreeze.tumblr.com/ DtheArtist

    I already wrote a letter directly to them a month or so ago, but I just copied & pasted it directly to your link & sent it again.

  • Mopar6464

    I’m 50/50 on the Buy-Out deal actually.
    Half my family is on AT&T and love it and the other half is on Verizon and love it also.
    Four of us are on T-Mobile and yes are rate plans are half the monthly cost of the other two , yet we get Edge Data speeds 75% of the time while T-Mobile wants you to pay $30.00/month for 3G speeds.Not to mention poor call quality inside buildings.
    So since my Three T-Mobile lines are now out of contract i’m not sure which way i’ll go yet.
    I’ve unlocked and played around with family memebers AT&T phones swaping sims cards and testing data speeds and found that AT&T is slightly slower than T-Mobiles 3G speeds but as soon as LTE is released it will all be fast enough for me.
    So the way i see it is if i go with AT&T with a grandfathered T-Mobile cheap rate plan AT7T will have to honor until it expires , it will still be cheaper than a Verizon plan at $120.00/month for the same type of service.

    • Mikestrass212

      dude AT&T Is no good they will make u lose that plan they make u with higher prices and you won’t save nothing at all T-Mobile $79.99 you save $350 that alot u save they came out Sidekick 4G now they will be coming out MY Touch 4G Silde so u will be sorry if this happen so do the right thing now
      FCC Electronic Comment Filing System

      • Mopar6464

        Dude AT&T can’t change my T-Mobile rate plan until it Expires or i Alter the rate plan in either way after they assume T-Mobile customers contracts.
        Now the question i’m waiting for to be answered is since AT&T don’t offer unlimited data service , how will they honor T-Mobile’s unlimited data plans customers have and pay for that they will assume , if they don’t offer unlimited data plans. AT&T needs to explain that to the FCC.
        I pay $59.99/month per each line i have and Unlimited Everything right now , Their plans don’t offer unlimited data. So how can they legally honor my contract. .
        And as i already stated , half my family already has AT&T and does’nt have any issues with CS and has less dropped calls than my other half that has Verizon.
        Verizon has call issues as well and they are not the best cell service eveyone makes them out to be either. It’s all about coverage in your area first,then CS.
        So like i said i’m still 50/50 on ituntil some answers come out of it.

        • Roger_Jobs

          “So how can they legally honor my contract.”

          When AT&T acquires T-Mobile, AT&T will inherit all of T-Mobile’s contractual obligations to customers, suppliers and partners. AT&T can’t legally fail to honor any of T-Mobile’s contractual obligation. If you are obligated to a two year contract, AT&T will have to perform as specified in the contract for the entire duration of the contract, even though the contract was originally between you and T-Mobile. After the contract expires, things may change.

        • Mopar6464

          Again though , how can AT&T honor my grandfathered T-Mobile contract if they don’t offer a unlimited data plan ?
          Not worried about what will happen after my contract expires two years from now. At that time the world will change and if i don’t like AT&T’s deals at that time,i’ll just leave.

        • invisiblemonki

          AT&T actually got the Supreme Court to CHANGE THE LAW for class action suites. You think some piddling little contracts are going to keep them from doing business exactly the way they want to? Magic 8 Ball says “Very Doubtful”.

  • http://twitter.com/DannOfThurs DannOfThurs

    Should go without saying, but people who make statements that sound correct but do so insultingly are just trolls. Ignore them.

    With that being said – I hope everyone takes advantage of this to share your viewpoint. We can have a real impact on this process. If you don’t like what’s happening, use your voice and let them know it!

  • T-MoAndroidExpert

    Honestly, at this point I think the best thing to happen would be for the merger to go through. I’m viewing this from the side of a current T-Mobile employee. Traffic already has taken a major dive in the stores, and I’m looking at a commission check that is less than half of what it used to be this time last year. And I can assure you, after the details of the retention and severance package came out, not a lot of my fellow industry leading customer service people are sticking around. The smart ones are either leaving for the other three carriers, or are going into another industry. Face it, AT&T will ram this through. If they need to give half of the customers to Sprint in order to keep the cries of monopoly down, then they probably will. After all, we all know they want the towers, more than the employee’s.

    Deutsch Telecom is not going to change their minds and decide to keep us around if the deal doesn’t go through guys. The damage is done now. It’s long passed the point at which consumer’s could have done something. I just wish people would let it go. The longer this drags on, the more damage it does to T-Mobile anyways.

    • Roger_Jobs

      It would be my preference for T-Mobile USA to continue to operate independently forever. Unfortunately, Deutsche Telekom has never been as committed to T-Mobile as they should have been, in my opinion. DT tried to sell T-Mobile USA once before (at least) and if this transaction doesn’t go through, they’ll try again. I am disappointed to come to the realization that DT wants out of it’s commitment to it’s US mobile business, but that is what it is and I can’t control that.

      I’m sure that AT&T and T-Mobile USA will divest however many mid-level and minor markets required to preserve the customers and networks in the large cities where AT&T needs the spectrum. The merger will not go through without asset divestitures, but it will go through in some form and that will be that.

  • Bimmerz

    For anyone not sure what to write within their filing to the FCC, a fan of Android Police – Aaron (see second post response) wrote up a good letter, and shared it to be used as a guide:

    http://www.androidpolice.com/2011/04/29/fcc-is-open-to-comments-on-the-attt-mobile-deal-grab-your-pitchfork/

    I may use it as a guide (using my own words), because Aaron mentions a lot of good points, but I will also include within my letter, about the many jobs loss that will be loss, if this acquisition goes through.

    I’ve also sent an email/tip to Engadget, encouraging them to do a writeup about the open to the public FCC filings, mainly because of their large fan-base, as we need all the help we can get!

    A little OT here, but I thought this was interesting, and for anyone else interested in what types of phones that were given (free) to Alltel customers, when AT&T acquired them (needless to say, the iPhone and high-end phones were NOT included in the “free” list!)

    http://www.howardforums.com/showthread.php/1690145-Official-AT-amp-T-Transition-Handset-Selection-Discussion

    Ok, off to work on my letter to the FCC! =o)

    • Wizzstar

      You are 1000% correct about what AT&T did to the Alltel customers, they did not get any high end phones like they had wth Alltel … I saw the very same thing happen with the Cingular merger, all the new Cingular customer coming over to AT&T were given those cheapie cheapie mobile phones…. All the T-Mobile customers who are purchasing those high end Android dual-core phones, that just came out will not get a AT&T mobile phone of equal value, you will get fucked by AT&T….

      • Mopar6464

        Not if the new phones T-Mobile is releasing have AT&T 1900 3G bands in them.

        • Oreo

          I know two ,maybe a third one on the horizon, which other phones contain At&ts bands? The Samsung pieces of junk. smh.

        • Mopar6464

          What i meant in reply to Bimmerz is that a smart T-Mobile customer who is going to get a phone before AT&T takes on their T-Mobile contract should get a AT&T compatable off contract before hand and unlock it or a compatable AT&T phone and they won’t be f**cked on anything.
          If AT&T is approved by the FCC to take over T-Mobiles customers rate plans , all they would have to do is insert their sim card on the unlocked AT&T phone go. AT&T will give it’s new T-mobile customers a new sim card when the switch over happens but that’s it.
          You will already have a AT&T phone you own and theres nothing AT&T can do about changing your contract until it expires or that person wishes to modify it.
          I bet the iphone will be T-Mobile compatable real soon, their already testing it now. And they are releasing a AWS version also this summer.
          There is plenty of time for new phones to come that will have the AT&T bands in them by the time this Buy Out happens.

        • Bimmerz

          I agree Mopar. It would be nice though, if Tmo would launch some high-end phones prior to the acquisition, that are quadband. As you mentioned the iPhone in testing, that is a possibility, but hopefully Google’s next Nexus 3 – will work on both carriers.

  • Anonymous

    Placed my submission.

    Only 145 so far… we need more!

  • http://twitter.com/DannOfThurs DannOfThurs

    147 comments @FCC as of now – let’s keep’em going!

  • Johnny Melendez

    Hey David –

    Nostalgia is cute, but it won’t feed my family.

    Here’s another TMO employee supporting the merger. Looking forward to getting rid of German owners who opposed collective bargaining. TMO’s record on diversity hiring has been awful and it’s supplier diversity record is embarrassing. Everyone, take a look at where TMO has been ranked by the minority community on hiring and supplier support (NAACP)….near dead last. Whatever you think of AT&T, their record on minority hiring and supplier diversity has been number 1 in the industry. AT&T is committing to spend 8 billion on 4G LTE build out, where TMO told us the German’s were finished funding us — when that build out starts and we have a chance to organize. ( AT&T is the only unionized wireless company — not Sprint or Verizon) I’m looking forward to working for an American company that supports it’s union workers!!

    • http://twitter.com/DannOfThurs DannOfThurs

      @JohnnyMelendez

      Some viewpoints from a consumer:

      1. Lack of unions (collective bargaining is a joke) has kept prices down. I’m sorry, but I’m not paying extra just so people who aren’t needed can keep their job. Everyone needs to earn their merit as well as their paycheck.

      2. That’s not a basis for any of us to pay more for horrible service. Does anyone care about minority hiring anymore? I sure as heck don’t need special help just because I’m a “minority”. I have yet to see the NAACP do anything worthwhile in today’s society. Thurgood would have kicked out all the ones who are running the show now.

      3. Thanks for the ATT Union statement – no wonder we consumers can’t get rid of the people who insult us!

      While I understand what we are saying is not relevant to you, as an employee, what you’ve stated really makes most of us not want ATT even more.

    • Wtfdude956

      You may be looking forward to the merger but you might get laid off in the process

    • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

      the needs of the many out way the needs of the few

      the FEW employees who will possibly benefit and not get laid off IS NOT worth having a TON of people loosing jobs and a couple of million Tmo subscribers needing to pay more than they actually can for cellphone service

      if you want your family to eat better go get a better job

    • BigMixxx

      Creep…. you don’t understand public vs. private companies, i.e. diversity is not everything.

      1) you are not a t mobile employee. German owners/get rid of…you would have never worked there if you felt that strong.
      2) Suppliers? Really, TMO sells phones.
      3) ATT Union, yes the CWA wants you to join the union, makes them stronger and your wages more competitive. ALSO collective bargaining rights are much more mighter. So you must climb and work on towers…c’mon…
      4) Company owned in the US…Really? iPhone Designed in the USA, not made here. HTC, Apple (designed in the US, not built here), Nokia, Motorola (REally? no), RIM, SAMSUNG, HUAWAI, the names are endless and the countries are two.

      C’mon man…

      • Johnny melendez

        Don’t make it personal. Check your facts. TMO is not a private company…creep…they are subsidiary of Deutsche telecom. iPhone is made by Apple moron not AT&T. AT&T is American owned. TMo is German owned. So yes, go read a 10k form you may learn something. Also, the word supplier means those companies AT&t does business with — they maybe handset manufacturers and they may not. One out of every 8 AT&T employees is hispanic– check TMO — Lilly white

        • BigMixxx

          I’m not taking it personal. I think you are putting a lot on diversity.

          Let me help you understand a couple of things. You really need to Know your facts…

          1) You say German owned, check you facts. T mobile, owned by DT, Which is partly (mostly controlled) by the Largest Private investment group in the world, BLACKSTONE. Yes, Blackstone, a 5 year investment in DT, is gonna make a ton of money. Not as much as they should have been but T Mobile USA has no presence as an investable company in the United States, Blackstone, but neither you or I have that much money to make an impression on the Private equity firm. They are about MONEY and I promise you THEY really determine the right level of investments of the company and key moves (having worked for one that was purchased by TPG and others, including Blackstone)

          2) Don’t get it twisted, I OWN stock, have a great investment portfolio… (College is paid for with a great investment in AIG when the Gov’t backed it. I read my 10Ks, 8k filings….). Remember, the FCC is the only one saying ‘OK, let’s investigate’ NOT the SEC. Therefore, only one hurdle not 2, as typical companies would go through.

          3) I implied American owned company Of Course just as you implied a German owned company…American Telephone and Telegraph, it is american company, but wow…network Switches by Sony Ericsson, for wireless routers, I meant ATT wireless sells phones, I don’t know of an american phone maker, do you? read the iphone box, ‘Designed in the US’ but not built here. Just like Nokia, Designed in Finland. the basic infrastructure for WIRELESS AIN’t built in america. LOL imagine ATT becoming the Walmart of the Phone industry…because that’s what they want to do…

          4) Collective Bargaining…The precedence has been set in wisconsin for Collective Bargaining. be careful what you ask for.

          5) you as an employee, I hope you are high on the food chain, as soon as the grace period is over, A lot of people will be out of jobs. Bad move for the economy.

          BTW, lilly White is my cousin. I’ve been called Mandingo, Captain D!

    • Anonymous

      Johnny… do you have blinders on? I think so, as indicated by the fact that you are calling it a merger. It’s not a merger, it’s an acquisition. That’s an important distinction because in an acquisition YOU have no rights and will most end up being fired and NOT rehired. Simple fact is, AT&T does not need most of T-Mobile’s employees.

      Secondly, I have some things to do right now, but I will later post evidence that AT&T is a horrible company, in terms of how it cheats its customers, partners, businesses and relevant to you, employees.
      I can support these accusations with evidence, it’s not what a lot of people say, someone named “they” says this or “they” say that.” In other words, bullsheet.

      For example of AT&T’s lack of moral fiber, they just pursued all the way to the SCOTUS (U.S. Supreme Court) and WON, a significant change in the law, basically, that corporations can cheat individuals out of $10, 30, $100, WITHOUT people having recourse.

      The SCOTUS just ruled that corporations can impose and enforce mandatory arbitration clauses and the consumer can no longer file class action lawsuits. This is a victory for AT&T (and all corporations) because they know that an individual is not going to file a lawsuit to recover $10 or $100. Before this change in law, a class action could be pursued on behalf of all consumers who got cheated out of $10, making AT&T liable for $200 million, for example.

      Prior to this ruling AT&T was getting sued all the time for cheating customers (class actions). (Just Google “AT&T class action” and the lawsuits will show up, some as old as 1998).

      My point is that if AT&T cared about its customers and employees, it would not have a “rap sheet” as long as the one it does.

      http://www.latimes.com/business/sc-dc-0428-court-class-action-web-20110427,0,1239412.story

      • Blacksheep427

        You’re right. I have mistakenly called it a merger myself. Sorry. A buy-out or acquisition, yes, that is what it is. Has the potential of firing most of T-Mo’s employees been reported elsewhere? And, overall, a great post. Keep revealing the truth on AT&T. Best to ya.

    • Rob

      Nostalgia is cute Johnny but unions are one of the driving factors for the outsourcing labor. They were created for good purposes, and still till this day many do wonderful jobs in such instances of FOP and other unions, but most have taken advantage of their power.

      At&t has been rated the worst in customer service for years from JD Power and Associates among the big 4 (the only 4 that really matter) great union they have.

      but you are a fool At&t’s employees straight up lie to customers. I had a friend who has hear how “great” the iPhone is she went to the At&t store to switch from Verizon. She told them she didn’t have enough money for the iPhone 4 at which point the At&t reps began lying to her about how the 3GS is actually better than the 4 and her current droid 2. Needless to say a month and a half later I talk to her to find this out and she hates her iPhone 3GS.

      • Johnny melendez

        Fool? TMo’s parent, the German telephone company has told TMO they will no longer fund us. TMO has no plans to deploy 4G LTE? TMO tried to get sprint to buy it — but they use a different platform CDMA…. So where do you think TMO’s customer service is headed…we’ve already lost thousands of customers. At&T is the best hope for TMO.

        • Milind

          If you think you have lost customers now, wait till AT&T buys T-Mobile. Don’t be so sure you will have a job, if T-Mobile ends up losing most of its customers!

    • Jimmieburn

      Listen, Jonathan, youre a retard! Talk to an att rep and ask how they like the “union”

      • Johnny Melendez

        I guess when you have nothing intelligent to add, a personal insult is all you have. Go on the AFL-CIO’s website and better understand why this is good for American workers. Ask an AT&T rep who he/she would rather work for German owned non-unionized TMO or American owned CWA endorsed At&T.

      • Anonymous

        Jimmie… albeit I disagree with his comment, his writing was clear and opinion valid. No need to be calling someone a retard. That’s pretty harsh. You should edit your post to take out the personal attack.

        SIdenote: Having dealt with unions many times (and the NLRB) I can say some unions are great, others not so great. Some simply collect dues to support lavish lifestyles. Others zealously represent employees in their disputes against management.

        • http://tmonews.com David

          I took the liberty of editing it for him.

  • http://www.facebook.com/people/CeeGee-Borela/100000183782060 CeeGee Borela

    say no to drugs! ATT seems to be high

  • Anonymous

    Effective opposition against this deal is not to rant, whine or insult AT&T. In any legal battle (and this is a legal battle) is to attack on multiple fronts, putting your best arguments at the top of your dispatch to the FCC or whoever.

    One prong of a multi-front attack in opposition to this deal is to point out to regulators that AT&T is not a good corporate citizen, at least not in terms of how it treats consumers or in fulfilling its contractual obligations.

    For example, AT&T has consistently been sued via class action lawsuits by customers for AT&T cheating subscribers.

    Does AT&T settle those claims and cease its cheating ways? Hell no. Instead it goes all the way to the U.S. Supreme Court asking for the Court to change the law and not allow class action lawsuits. (Knowing that if it can eliminated class action claims, it will never again be called on the carpet for cheating customers (because few people are going to individually pursue a $100 claim, for example, in court or by arbitration).

    Of course this is all a matter of opinion. You may see nothing wrong with AT&T trying to shield itself from being called to account for its cheating ways. IMHO, however, the multiple class actions (and billions in settlement of jury awards) speaks volumes about the kind of company AT&T is, and it ain’t a pretty sight.

  • Anonymous

    Here is a comment I posted elsewhere. It has detail about AT&T’s wrongful corporate behavior.
    ___________________________________

    I laugh at people who think AT&T is a bunch of straight shooters who will surely take care of T-Mobile customers. You clearly are not aware of AT&T’s unfair business practices.

    AT&T has faced a welter of class actions, e.g., AT&T charged for downloads its customers never made, reneged on its billing plans for iPhones, charged for services it could not or did not deliver, and promised but failed that certain model phones could send text messages and photos.

    And three months ago AT&T suffered a federal class action involving its iPhone and iPad services. The suit claimed that “AT&T’s bills systematically overstate the amount of data used on each data transaction involving an iPhone or iPad account,” and bills customers for data transactions even if they disable their phones and leave them untouched – as the plaintiff’s experts did in an investigation leading up to the lawsuit.

    The complaint alleged that AT&T’s overbilling “was discovered by an independent consulting firm retained by plaintiff’s counsel, which conducted a two-month study of AT&T’s billing practices for data usage. It found that AT&T systematically overstate web server traffic by 7 percent to 14 percent, and in some instances by over 300 percent. So, for example, if an iPhone user downloads a 50 KB website, AT&T’s bill overstated the traffic as 53.5 KB (a 7 percent overcharge) to as high as 150 KB (a 300 percent overcharge).” (Parentheses in complaint.)

    Not only does AT&T systematically over bill for every data transaction, it also bills for phantom data traffic when there is no actual data usage initiated by the customer. This was discovered by the same independent consulting firm, which purchased an iPhone from an AT&T store, immediately disabled all push notifications and location services, confirmed that no email account was configured on the phone, closed all applications, and let the phone sit untouched for 10 days. During this 10-day period, AT&T billed the test account for 35 data transactions totaling 2,292 KB of usage.

    I don’t expect you to read the below case on AT&T’s recent Supreme Court victory, suffice it to say, AT&T can now cheat people (like it did the Plaintiffs in that case) knowing that individually the claims are too small to pursue, so no one will ever go after them. It can simply steal $10 to $100 from each consumer, knowing that no one will ever do anything about it.

    To hell with AT&T, I say.

    http://litigationuniverse.com/ATTNoClassArbitration.pdf

    • Mopar6464

      “AT&T can now cheat people (like it did the Plaintiffs in that case) knowing that individually the claims are too small to pursue, so no one will ever go after them. It can simply steal $10 to $100 from each consumer, knowing that no one will ever do anything about it.”

      And so has Verizon and Sprint.
      So even if the Take over does’nt go through , T-Mobile will still be sold because DT wants out of the U.S. cell market.
      So who’s going to buy T-Mobile , Sprint ?
      Sprint can’t even take care of themselfs.
      Google don’t want T-Mobile either or they would of done so by now.
      T-Mobile is done.

      • 3bill

        dont forget tmo will have 3bill more if it dose not go through. That will acutaly help tmo a whole lot in the us market

        • Mopar6464

          True but that will only work for quick fix.
          DT wants out , 3 Bill will help ride a wave for a short time until DT sells TMO USA to someone else.

      • Anonymous

        Spot on Mopar… you don’t have to convince me that many corporations cheat the little guy.

        E.g., Ford calculated it was cheaper to let people die than to recall cars to install a 15 cent piece of plastic over a bolt, that on a rear-end collision could cause a spark and ignite the gas tank (the “exploding Ford Pinto” case).

        E.g., Microsoft cheated people on a rebate, to where it settled the class action by sending us $150 certificates. We simply bought anything computer related, sent in a copy of the receipt to Microsoft and it would send us a $150 check.

        E.g. Sprint settled a slamming lawsuit. And Sprint also settled for millions its cheating customers on early termination fees.

        I could go on, but this article is about AT&T, so that’s why I’m talking about it.

        Despite all this, you are right. DT does not want to be in the U.S any longer. AT&T’s $39 billion offer, although $20 billion less than what DT paid for TMOUS, was a deal too luscious to turn down, especially since T-Mobile on a good day was valued at about $20 billion, at most.

        • thechadster

          I wrote,

          When I first head the news that T-Mobile was purchasing AT&T I was extremely disappointed and angered. I switched to AT&T from T-Mobile USA because of the largely popular iPhone 4, but soon learned after signing my 2 year contract that I had made the wrong decision after discovering that AT&T’s network speeds were no where near T-Mobile’s HSPA+ network speeds, but that is only small reason for my emotions. I planned to switch back to T-Mobile USA after my contract ran out with AT&T because of their much better network, customer service, phone choice and over all feel, but with the announcement of the merge I feel forced to stay on AT&T. The merge of these two companies would monopolize the GSM cellular market in the United States leaving users who do not use CDMA networks with only one choice, AT&T. Being a person who is extremely interested in cellular technology, I have used three of the four major US carriers (excluding Sprint) and T-Mobile is the best by far. Closing off the choice of GSM carriers would anger a large percent of T-Mobile customers and other customers who plan to switch to T-Mobile. AT&T has already shown signs that their network is over crowded, and adding another million to the situation would do nothing bur make it worse.
          So i ask, to please not allow this switch to happen. Because CDMA is not for everyone, and neither is AT&T.

          ____

          If there are any mistakes please tell me!

  • Anonymous

    Cingular was a good company with good CS, and look what AT&T did? Ruined them, they will do the same to TMOBILE! Don’t let this pass, I want to switch from Sprint BACK to Tmobile!

    • tmocc

      AT&T is Cingular….Cingular chose to keep the AT&T name.

    • StormCharge

      I had nothing but problems with Cingular’s phone support and in-store support at 3 different locations. That’s when I switched to T-Mobile.

  • Jon

    I voiced my opinion. Holy cow I tried to submit a word document in DOCX format from Office 2010 and it isn’t a supported format. Word of advice I guess use Word 2007 and lower, I had to convert it from a DOCX to a
    word 97-2003 document. FCC is so behind with the times it seems.

    • http://pharaohtechblog.blogspot.com/ Conan Kudo (???????)

      Well, you shouldn’t be submitting in a DOCX format anyway. Government mandates only open document formats that have multiple implementations. The only exception is legacy Word documents with DOC extension. PDF, ODT, RTF, and DOC are supported, afaik.

      • Anonymous

        I noticed that too, that the article mentioned sending dispatches in MS Word format.

        The universal format for sending document is PDF, not Word. PDF assures one can open a document no matter the computer OS (even Apple computers can PDF documents).

        Moreover, I don’t know about the FCC or other agencies, but the federal justice system (courts, U.S. Attorney) use WordPerfect as their word processing program! This is because WordPerfect sold licenses dirt cheap way back. Once everyone got used to using WordPerfect, it stuck so no one likes to use Word.

        No matter, a communication should never be sent in a word processing format because that means the recipient can edit your communication (something you don’t want them doing) or the recipient may not be using a word processing program compatible with your document and thus unable to open it. (E.g., as happened here. The DOCX extension indicates later versions of Word. If someone is using an older version of Word, it may not be able to open docx files, only those with a doc extension.) While the recipient can get a Word 2007 or later viewer, many don’t go through that hassle.)

  • http://profiles.google.com/the.resolution100 the.resolution100

    This is a comment I left on another site: I have been with Tmo since 99 (even worked there) and we are just now getting 4g coverage (still only a small percentage of coverage). I have had edge service until March of this year and that’s just sad to me. I like Tmo as a company and their cs has always done right by me. But why in the world does the Jackson, MS metro area not have at least 3g service. I do not like ATT but it’s not like ATT is bullying Tmo into this deal. Tmo has had the chance to gain a bigger slice of the market share but it is all about coverage. What good is it to have a mytouch 4g when there is no 4g coverage? I am rooting for Tmo, but alas it’s all about coverage.

    • Milind

      You always had the choice to go with AT&T, but chose to stay with T-Mobile. There must have been a reason for that. For me, I switched from AT&T (Cingular) to T-Mobile 5 years ago and boy, has it been a pleasure to be a T-Mobile customer!

      • http://profiles.google.com/the.resolution100 the.resolution100

        The reason is that I believe in Tmo and I like the service. But let’s be realistic, there is no reason why Tmo should not have 3g in all of its markets. They are rolling out 4g when they still have edge only coverage in several of their coverage areas.They will continue to fall behind because of their coverage.

        • StormCharge

          I love T-Mobile but I still have 2G coverage here… :( I’m military and stationed in South Carolina. Seems like it would be a good idea to at least hook up the military towns with 3G before extending their 4G network. Yet, I stick with them.

        • http://pharaohtechblog.blogspot.com/ Conan Kudo (???????)

          Actually, the military towns are less likely to get 3G/4G because the spectrum was previously reserved for military use. Each military town must give the approval to the government for commercial use of the spectrum, and in turn, the government needs to tell T-Mobile the spectrum is clear for buildout. Then, they have to actually talk to the cities and agree to build towers for the network. It isn’t a simple or easy process…

  • http://www.facebook.com/joseph.singer Joseph Singer

    I’m not thrilled about the possibility of AT&T acquiring T-Mobile USA, but we also have to consider what will happen if the acquisition does not go through. Deutsche Telekom wouldn’t have put T-Mobile USA up for the possible acquisition unless they wanted to do it and wanted to exit the US market. If the sale to AT&T does not go through another buyer will be sought. The fit with AT&T is a much better fit than any other mobile operator since AT&T is GSM. It will mean that there will only be one national GSM provider. What I’m saying is that T-Mobile USA will be sold and if not to AT&T to another entity either a telecom entity or a consortium looking just for an investment. Eventually T-Mobile USA is going to be sold off to someone if not AT&T.

    • rolltide

      I could not agree more. I am an employee and so scared it wont go through and this happens.

      • JasonV

        Really? You don’t see this as a possible move by DT just to raise money ($3 Billion) and secure themselves with roaming agreements with AT&T “that are favorable to one another”?

        I really think this is the major play here, and that T-Mobile corporate in reality has no plans to actually merge with AT&T.

        • Mopar6464

          Do you really think AT&T would throw 3 Billion dollars away ?
          Come on , they know how to play the game and they want T-Mobiles towers and they would’nt put that kind of bid up if they think they did’nt have the upper hand in getting this approved.
          It’s all business and their out to win , T-Mobile DT is out to sell.
          T-Mobile USA is done one way or another.

        • Maschwar77

          That is a jump to conclusion. I never considered that for a second. It would be a catastrophically stupid move on T-Mobile’s part to play that card. Why? AT&T will cancel the roaming agreements in return for a play like that. T-Mobile’s footprint will shrink even more. It would be better to have an all out denial due to consumer outcry.

    • Milind

      As longs as it’s not sold to either AT&T or Verizon, we (customers) will be better off with almost anyone else.

      • Mopar6464

        Well that leaves Sprint.
        We are f**ked then because Sprint is a disaster.

    • Anonymous

      It is highly unlikely that any public outcry will affect this merger. I understand what you are saying about it not going through but if by some miracle the merger doesn’t take place and the fcc admits it has to do with reasons stated in a public outcry then Tmobile may very likely change their opinion on whether or not they want to do business in the US. If this merger is shot down it will most likely have everything to do with the guts of the merger that us layman don’t even realize. Also, if the merger is shut down then it will increase the amount of time that we have tmobile for and that is a good thing.

      On another note, I tried to root a Samsung Captivate for my friend. What a friggin nightmare. Rooting wasn’t that big of a deal, although you really need a computer to do it, but getting a rom on there!!! You have to jump through flaming hoops to do it. You can’t even download a rom and flash it. You have to have this crap by Samsung called ODIN and even then it is easy to fck up. Uggh, I can’t believe this is what it’s gonna be like to get at&t. Even rooting it doesn’t allow you to sideload apps, you have to edit parts of the system. That part isn’t that big of a deal but it is still much more of a headache than anything I’ve ever done with my MyTouch 4g. It’s rooted, notification bar themed, lockscreen themed, and a custom boot animation. All with simple steps and done without a computer or USB cable. What a joke that Captivate is!

      • Carms

        I beg to differ. Every opinion counts and that’s why we live in the US and not in a communist country. Also , I don’t know if it will be to the USA’s best interest to let 39 Billions USD go into the economy of Europe given our economy is weak. Maybe Sprint doesn’t buy T-Mobile but maybe another company does like a RANDOM company. Just like when T-Mobile bought VoiceStream and renamed it to T-Mobile and created T-Mobile USA. If that were the case it’d be better for everyone rather than us joining the competition.

        • Maschwar77

          If you think for one second that jobs are going to stay in this country, you are naive. AT&T would take over and ship the jobs overseas. Either way, jobs are going to be lost. I would sooner they vanish completely than go to some offshore call center in the Phillipines, India, or other.

  • Concerned Customer

    To Whom It May Concern,

    I am a current T-Mobile US customer. The proposed acquisition of T-Mobile US customers and spectrum by AT&T Mobility is certainly a frightening prospect. In my area, there are only 4 national US carriers that offer services. While there is a smattering of pre-paid MVNOs, their pricing, customer service, and handsets are typically lacking. If AT&T were to acquire T-Mobile, I fear that it would phase out the only national carrier that can accommodate budget-conscious consumers like myself.

    T-Mobile US may be the smallest national carrier in terms of subscriber base, but they offer invaluable pricing, service, and features. It has been reported in the mainstream media that AT&T devices are frequently blocked from receiving manufacturer software updates. Months go by with no explanation from the carrier. One can only assume that this is because AT&T would rather have their customers purchase new phones at additional cost than provide transparent, fair, and reasonable service like T-Mobile US.

    It has been several weeks since the proposed merger was announced, and AT&T Mobility has yet to elaborate in detail on how they will treat the T-Mobile customers that they acquire. The possibility of current customers losing access to 3G services is a very real possibility. If such an event occurs, hardware investments of consumers like myself would be rendered useless.

    If AT&T is allowed to acquire T-Mobile US wireless spectrum, one company will unilaterally control 100% of the GSM spectrum in this country. A company already questioned for overly high prices and blocking access to manufacturer updates will be allowed solely hand pick which GSM devices will exist in this country. No company should have such control over one of the fastest growing consumer markets in the country.

    In conclusion, mobile phones are undoubtedly the primary computing platform of the future. Unlike other industries, innovation lives and dies with how carriers approve device use on their networks. Giving away half of the US mobile wireless market to one company is a dangerous proposal the the American consumer cannot afford at this time. Please deny the merger proposal.

    Sincerely,
    -A concerned US consumer

    • Anonymous

      Excellent. I would move paragraph four to number one. That sounds the most convincing. GSM is a worldwide technology. If this acquisition is approved, it would give AT&T control of the entire U.S. segment of the GSM market.

  • Blacksheep427

    I put my two cents on the FCC site linked above.
    My comments: ” I am against the proposed merger. I chose T-Mobile over six years ago because they were competitively priced. They were eager to do business with me in a respectful and business-like attitude. I was with AT&T at one time as well. AT&T has, in my opinion, very poor business practice, in particular with regards to the treatment of their own customers. That is why I left AT&T for T-Mobile, in part. I believe the merger does away with competition in the GSM cell industry by combining the only major companies in the U.S. with that style of cell broadcasting.

    Thank you and best regards,
    David W. Black”.

    Even though I switched to VZW recently, nothing like T-Mo and tmonews feel like “home”. My best wishes to each one.

  • Proplaya422

    I did this since I believe it would make GSM a monopoly for AT&T.

  • PIRATE67_200

    Hello people can you see that T-Mobile can not stay in business. They are steady losing money. T-mobile wants out the biz. SO if AT&T doesnt buy them someone else will. That is the only Phillip Hum came over was to sell the business. Your submissions will not matter. Get over it, You own no part of T-Mobile

    • http://tmonews.com David

      Actually, I think people are more upset about AT&T buying T-Mobile than anything else. There might have been less blowback if it had been a deal with Sprint whereas a third competitor would be better than just an AT&T/Verizon world. That’s the real kicker of the whole thing.

      • MT3GS

        David, in your honest opinion – Do you think we have any hope that this deal won’t get pushed through? I talked to a client of mine who works for VZW (assistant to an EVP) a couple days ago and she told me that these deals normally get rubber-stamped all the way through without major hitches…

        • Anonymous

          The majority of people who know about these kinds of deals and are familiar with Washington say that the deal will happen, but only on AT&T agreeing to significant concessions. And experts opine that AT&T will agree to those concessions because all it really wants is T-Mobile’s spectrum.

          Unfortunately, who really loses out on all this will be the consumers and T-Mobile employees (most of whom will be fired).

          An interesting twist to all this, that might cause the deal to not be approved is that there’s significant opposition to it from all fronts. That’s not usually the case. Most mergers or acquisitions might receive some opposition, but IMHO the opposition to this deal is unprecedented.

          Here is a comment I posted back when the acquisition was announced. Bottom line: IMHO this deal continues to remain as close as one can get to exemplify “not being a done deal.”
          _________________

          FWIW in my travels all over the Net (for about the past seven hours), the comments against this deal are about 3 to 1. It’s probably worse than that, I’m being conservative and kind to AT&T. This does not bode well for AT&T and DT. As I summarized early today, AT&T (and T-Mobile) has to apparently do battle with:

          1. T-Mobile customers. I’d estimate about 95% of the comments from T-Mobile customers are AGAINST this deal.

          2. The public. I am surprised how many non-T-Mobile customers don’t like AT&T.

          3. Department of Justice – Antitrust concerns. The DOJ’s antitrust department needs something to do after wrapping up Microsoft. ;) Going after AT&T, again… the DOJ is loving life. All it has to do is blow the dust off the old AT&T case files and it’s good to go.

          4. FCC – It has to approve the sale of T-Mobile licenses to AT&T. In 2009-2010 the FCC opined that the wireless industry was not competitive (this was based on there being only four major carriers in the U.S.) That’s not enough choice for the consumer. So it’s anyone’s guess how the FCC will respond to folding T-Mobile out of existence.

          5. Verizon – As I said before, Verizon will appear neutral at first, but eventually find bases on which to maybe even sue AT&T over this. In the interim, behind closed doors Verizon will be knocking on regulators’ doors insisting that someone put the kibosh on this deal. (Ideally Verizon will forge a multi-front assault, both in the courts and via each regulatory agency who can kill the deal.)

          6. Sprint – See #5 and add about triple the assault level. Sprint has the most to lose if this deal cements.

          7. Regional and small carriers – Collectively regionals (and Metro PCS who will join the regionals in this war) can effectively oppose this deal, by knocking on the same doors as Verizon and Sprint will.

          8. The Courts – Any or all of the above may file lawsuits. In fact, I will be very surprised if no lawsuits are filed before this deal is concluded.

          Well… pop the corn, pour some refreshments and have a seat. This will be quite the show.

    • Maschwar77

      If T-Mobile merges with AT&T, it really won’t be T-Mobile anymore. A feature I really love about T-Mobile is the free wireless tethering and hotspot usage. That will vanish very quickly. You will also see other charges for data overage, etc. You might even see other things like area roaming charges come back. I would rather someone else buy T-Mobile than AT&T. A monopoly does not help the consumer. Just look at the post office as an example of a monopoly that serves its customers very poorly.

    • Maschwar77

      Even Sprint and Verizon realize the value of having T-Mobile be separate from AT&T. I find it interesting that both CDMA carriers are weighing in on this because they have nothing to gain by opposing this merger and meeting with disapproval from fellow industry magnates. In fact, Verizon and Sprint both stand to gain by allowing the merger to go through because of the potential for mass defections from dissatisfied former T-Mobile customers.

    • Lnxarep3412

      i’ve been a T-Mobile employee for many years and from the announcement of Sue Nokes and Robert Dotson leaving there respective positions to the announcement of Phil Humme taking over as CEO we were in trouble….the fear i have is if the AT&T acquisition fails them T-Mobile USA will just be shut down

      at least with an AT&T takeover i as many others have a chance to keep our jobs plus receive a substantial retention bonus as well

      • Tmoman

        I really don’t mean to come off as an a-hole here, but as a T-mobile employee myself I can saftley say that you are 100% incorrect here.. There is no chance, I repeat, NO CHANCE that T-Mobile will be just SHUTTING DOWN… Business like our don’t just shut their doors and say “That’s it, I give!” If this merger doesn’t go through then T-Mobile is gettting a HUGE influz of money and spectrum from AT&T that we can then use to elevate ourselves even further into the top 3 wireless providers in the US.. That and our line up of phones for this year is phenominal, so you are waaaay off with that statement.

        • Mikestrass212

          listen we are fighting to get yours guys back in business u don’t desvire get buy out u guys have another option don’t sell your business

      • Salfenito

        @Lnxarep3412 actually, the money goes to DT not to T-Mobile USA. Since DT has clearly shown it’s interest in getting rid of T-Mobile, how much of that 3 Billion do you think will be spent doing anything good for Tmo?? If you are thinking ZERO, then you are right. If this deal gets denied, TMO USA is screwed!

        • Mikestrass212

          no 3 Billion will go for specturm partner like clearwire or lightsquard or any specturm partner

      • Mikestrass212

        Listen AT&T is horrible T-Mobile is great company u guys had differnet options keep low rates down maybe sell some towers oh fight for apple because i heard u guys will get iphone till u get it by summer then u don’t need AT&T buy u because they already harm us so much its not right to us T-Mobile u guys are low cost carrier not AT&T

    • http://twitter.com/Bobby_Phoenix Bobby Phoenix

      Well “Pirate” remember if the deal does not go through T-Mobile will be in great shape as AT&T has to pay T-Mobile 3 billion dollars in compensation. I’m pretty sure with that money they will be ok.

    • Mikestrass212

      that not true Philip humm came because he wants to low prices and find spectrum partner to bulid it LTE u reason why philp humm came because dotson want to spend time with his family the sales he did iphone in germany

  • P Loco01

    dont forget to talk about all jobs tat peolpe are going to loss in any petition. remember to state that for economy doing bad its not good for 10 of thousands of people to lose there jobs if this merger takes place

  • George

    The 3 billions is not compensation so they can rebuild and get stronger…..it is money so that they can break apart the company and sell off the spectrum to other buyers.

    • Oomega1

      Yeah we don’t know what ATT will do with Tmobile’s spectrums and towers. They should let tmobile customer’s know how they will be affected. I mean they could just convert all of Tmobile’s towers to work only on ATT and force us to move to ” newer more compatible towers” with new phone contracts?

      Wouldn’t be too happy with that…

      • Mopar6464

        Once the take over is approved AT&T can do as they wish with the towers , But they can’t force any T-Mobile customer into any AT&T contract.
        If AT&T switches the spectrum on T-Mobiles towers , AT&T will have to honor it’s T-Mobile contracts they assumed from the take over and then give a new AT&T compatible phone to T-Mobile customers because AT&T are the ones changing the original contract that they bought from the buy out.
        And we know they won’t be the top of the line phone either.
        And AT&T has already made it public they accounted for that already if the FCC approves it.

        • Mikestrass212

          till you stop it give your speech out

        • Mopar6464

          Please stop getting so butt hurt from the truth.
          I’m just pointing out some facts.

  • MT3GS

    If Sprint had made a move for T-Mo, the only thing to ask is if they would have moved us into LTE or WiMax… That’s the true question – other than that, I like Dan Hesse just fine, the guy is honest! Wished he were more GSM-oriented, though… Still today, if the AT&T merger doesn’t go through, I would rather 10000000X T-Mo be bought by Sprint than AT&T. I can’t stand Randall Stephenson – He is a well-rounded bullshit artist!

  • Sergiy

    Strongly against GSM monopoly. At the moment, t-mobile offers reasonable plans and good customer service because it’s driven by the competition.

  • Baker271974

    This is the comment I wrote to the FCC. Thanks David for providing this, as I was planning on handwriting and mailing a letter. My letter:

    To Whom It May Concern,

    I am writing to express my concern over the purchase of T-Mobile by AT&T. I am currently a customer of T-Mobile, and have been for the past 8 years. My concern covers several matters. Mainly, that prices for services will increase, yet amount of services for monies paid will decrease. I currently am a smartphone user with an unlimited data plan. My monthly bill is around $140 for two smartphones with unlimited voice/text/data service. AT&T currently charges $120 for voice plans, $60 for data with a 5 GB cap, and overage fees of $0.05 for every 1 MB of data over the cap. There is also no plan for text, so it is a pay-per-text @$.20 per text, and $.30 for picture messages. With use of my phone, I would be looking to spend well over $200 per month.

    Another concern is the fewer choices available to me for cellular providers. The remaining 3 companies all currently cost more than T-Mobile for services. This will also hurt the bottom line of cell phone manufacturers. If there are fewer companies to provide phones to, there are fewer models of phones to be made, and therefore fewer profits. So to counteract this loss of profit, the cell phone manufacturers will have no choice but to raise the prices for their handsets. Currently the retail price for the average smartphone handset is around $400-$600, with contract discounts between $200-$300, respectively. A typical family of four, with smartphones, data, etc will end up paying around $2500 or more to sign up for services, with a phone bill that will hover between $400-500 every month.

    We as T-Mobile customers also lose out in the way we will be treated when we have to speak or interact with customer service. T-mobile has been consistently ranked in the top for customer service and customer satisfaction. AT&T has always been at or near the bottom. For the times I have needed assistance, I have always received courteous help, and the service reps are always a delight to interact with. From a customer point of view, I am much more likely to stay with a company that treats me well. This, is actually the main reason I have been with T-Mobile for 8 years, and would be quite upset if this transaction goes through. If T-Mobile gets to stay an independent company, I will remain a loyal customer.

    Another concern is the handset I am currently using, is not compatible with AT&T’s network, and if I choose to upgrade now, I would be at risk for the same issue when the transaction takes place, and have to buy a another handset. If I keep my current handset until after the transaction, I will at first be grandfathered in with my current voice/data/text services, but once I upgrade, I will not only pay for a new phone, but newer and more expensive services-services that have usage caps and overage fees.

    I imagine I am not alone in my situation, as I am not the only happy T-Mobile customer upset about this issue.

    I fear that once this takes place, if it does at all, it will lead more mergers, and eventually either a duopoly or monopoly, and from a consumer standpoint it is not a positive one. If prices are raised so high they become out of reach, it will lead to less consumers having cell phones. I foresee this ending up like our healthcare system, where only the wealthiest in this country can have something like a cell phone, slowing the growth of technology to a halt, because the average consumer will have to live without them.

    From a business standpoint, I am sure AT&T sees this transaction as smart business sense, and an easy way to boost profit, and network. But that boost is short term. Eventually as I noted above, profits will dwindle due to loss of customers as a result of climbing prices. Having more choices available to the average consumer, keeps prices down, and competition healthy. This ensures that companies have a constant stream of revenue, both the service providers, and the handset manufacturers, as well as the companies that make the hardware/software inside a phone. This transaction will affect several industries, and millions of consumers. The impact with not be a positive one.

    In contrast, consumers in Europe enjoy healthy competition, and in some countries, there are 10 cellular service companies, which keeps costs down, and services plentiful. Having more choices available to me is better, not less choices.

    One last thought, between my family, closest friends, and myself there are a total of 10 family plans, and 2 individual plans, all with T-Mobile, and all parties involved have been with T-mobile for more than 5 years. And all plans have smartphones and data plans. I writing this on their behalf, as well as for my fiance and I. Thank you for your consideration.

    Regards,
    Heather Williams

    • Ty

      Heather, where are you getting your current pricing information? None of the AT&T prices seem to match current offerings, and to my knowledge, AT&T has, for the last 10 years at least, offered some sort of texting plan. While you are right, it would cost around 200 a month for you (120 for voice, 30 for unlimited text, and 50 (25/line) for 2GB data (+10 for each gig over) your information may be outdated

  • TMoFan

    I will be adding my voice in opposition to this buy-out/sell-out. I have no doubt in my mind that this will lead to a lack of innovation with two huge companies dominating the market. T-Mobile is known to try different things to compete and consumers will definitely feel the effects once T-Mobile is gone.

  • T-bone

    Feel free to edit, use, and post to the FCC!

    To the FCC,

    Reject the AT&T GSM monopoly

    One thing that is not being mentioned in the opposition of this pending merger is that T-mobile and AT&T are the only two nationwide GSM providers in the United States. Many are not aware (but hopefully the FCC and those approving or rejecting the merger are aware) that mobile phones in the U.S. operate on two different and incompatible technologies. CDMA (code division multiple access), including Verizon, Sprint, U.S.Cellular, MetroPCS, Cricket… And GSM – (Global System for Mobile communications), consisting of AT&T and T-mobile.

    GSM is a global standard mobile platform. This is how many T-mobile and AT&T subscribers can use their mobile devices in over 219 countries around the world (GSMworld.com). If one is with Verizon, Sprint, or any of the other CDMA providers, their roaming capability outside of the country is often limited to nations which have CDMA providers. This global standard is why the iPhone was released on a GSM network years before one was available on Verizon’s network.

    Furthermore, all GSM mobile devices utilize a SIM card (Subscriber Identity Module) to identify the user of the mobile device. This technology allows the mobile subscriber to simply transfer their number to another device by simply ejecting the SIM card and placing it into another unlocked GSM device. This offers a significant degree of choice and flexibility if mobile user should wish to switch providers or switch mobile devices. It also decreases the obsolescence of a device as the user can simply resell or give the device to someone else to use with their SIM on the same or different provider (should the device be unlocked).

    If the merger between AT&T and T-mobile is approved, all of the aforementioned benefits of GSM technology will be useless in the United States! A highly flexible and adaptable system which is a standard mobile platform worldwide will be controlled by a singular corporation!

    Looking round the globe, Bulgaria has three GSM providers, Tanzania four GSM providers, and Germany, home of Deutsche Telekom, has four GSM providers… What does this mean? One single device can work on any of these carriers (or the 219 countries) by simply dropping in a SIM card. Complete flexibility, freedom, and the consumer has the power and the choice to do what they want with their device with whichever carrier they choose. In the United States under a merged AT&T and T-mobile monopoly, there will be NO flexibility, NO freedom, and carrier locked devices which will only work on one network rendering them non-transferable to any other network world-wide.

    I urge the FCC to reject the merger between AT&T and T-mobile based on the complete monopolization of GSM networks in the United States. I would also urge the FCC to require GSM providers to unlock subsidized devices which are no longer under contract and give consumers full control over mobile devices which they own. I firmly believe that the points aforementioned in this statement in addition to the repeatedly mentioned differences in pricing, customer service, and limits one GSM carrier will have on technology an innovation will have on the wireless market in the United States is enough justification to reject this merger!

    Thank you for your time and I trust you will make the right choice.

    • Britegray

      I just got finished reading this post on the FCC website. It thought it was written well. They really need to take this very important fact into account. If this buyout goes thru it is like that Cambodian Govt PBS special I saw on TV last night. haha : (

  • Anonymous

    I emailed them back on April 21st, and they just sent me an email today stating they are forwarding my request on to the appropriate legal team for review.

  • Gave my opinion

    I posted my comments to the FCC against the proposed merger. I randomly looked at some of the other filed posts on their website, and most comments were definitely against a merger.

    AT&T is spending money in the “paid off” media/newspaper sector by getting their shills to publish articles in newspapers and having such shills use wording like “Why fight so hard when conventional wisdom sees regulators ultimately giving the deal an OK?” Source Kansas City Star (April 30, 2011) aka Gannett Company and republished in other Gannett Company newspapers/websites. So how big a check did Gannett get for this AT&T propaganda? Newspapers today have no idea what real journalism is, and so they lose out to more varied sources of information. The younger generation understands the bias present in today’s papers.

    At least sites like tmonews.com and PC Magazine present all the facts to the reader on the issues.

    DT won’t dump T-Mobile USA immediately if the deal gets rejected. It is a profitable business, just not as artificially profitable as AT&T/iPhone; but we all know that AT&T’s roller coaster ride is heading down hill as fast as the ETFs expire. They burned their bridges already with millions on Americans and they deserve no respect from anyone for their crummy network and poor customer service and high prices.

    We just extended our contract with T-Mobile USA for 2 more years. We kept our current myFaves and unlimited hotspot UMA grandfathered plan, but got onto the 15% employer/corporate discount, which I recently learned about. So our family plan drops to around $133/mo., whereas my neighbor across the street with the exact same corp. discount pays $200/mo. with Verizon for comparable services (actually less talk minutes because UMA is unlimited). That’s right folks, 33% less expensive than Verizon, whom I respect for investing in their own network. Yes AT&T, you SUCK!

    I’m optimistic about T-Mobile USA remaining intact or being bought by someone other than AT&T.

  • no to at&t

    Here are some additional contacts at the FCC you can send your thoughts to:

    Kathy Harris
    Mobility Division
    Wireless Telecommunications Bureau
    Federal Communications Commission
    kathy.harris@fcc.gov

    ===========

    Kate Matraves
    Spectrum and Competition Policy Division
    Wireless Telecommunications Bureau
    Federal Communications Commission
    catherine.matraves@fcc.gov

    ===========

    Jim Bird
    Office of General Counsel
    Federal Communications Commission
    jim.bird@fcc.gov

  • Silk7412

    If this deal had happen in 2008. We would not have the androids we have today!
    Think about it? What if the backflip was the first android phone?
    AT$T Will not be there for up(googlers)

    At$t can you hear us now- heck no to buying tmoblie!

  • Ty

    Either way, Tmo is gone. Either AT&T will acquire them, of the FCC will block, ATT gives deutsche telekom the 3 Billion compensation it promised, and DT closes down Tmo and auctions off it’s assets (spectrum, towers, etc) and AT&T steps in and buys it all up, leaving just AT&T, Verizon and Sprint, like it would have to begin with.

    • macm37

      Strangely enough, it will be Sprint that will be gone within time if this merger goes through. Their network is one of the only ones that is using WiMaxx for 4G; and they are the last to consider to switch and upgrade to LTE for 4G. As they realize some of the bad possible outcomes of their very late decision, this is why they want to buy out T-Mobile to survive. Let’s just hope that their transition project named Leapfrog where they transition from WiMaxx to LTE happens soon enough for their sake. Originally, the plan was that Deutsche Telekom was going to wait until Sprint transitions to LTE, and then merge Sprint and T-Mobile to keep T-Mobile USA alive. The change of networks will happen over time just like when Cingular bought AT&T; AT&T switched from TDMA to GSM.

  • http://pulse.yahoo.com/_GRIFVUHCR7SCF2J4ACDIVSVGJM Hilton T.Y

    I for one am actually excited about AT&T. I have almost switched before because T-mo has 3G leading up to and then following the bypass around my city, while the rest of the metro has 4G and the other 3 carriers have 3G/4G here. AT&T means I finally get to ditch this “E” on my status bar. T-Mo made it clear that 3G for my city was a low priority, but AT&T means instant 3G.

  • macm37

    If this deal goes through, everyone, here in California, and across the U.S. needs to understand that the iPhone will only be offered at AT&T’s higher rates, not T-Mobile’s usual more affordable plans. The great customer service which has kept T-Mobile #2 in Consumer Reports’ Overall Ratings of Mobile Carriers since 2003 (when I started paying attention to this topic) until now will be gone, as well as the cheaper rates for other phones if this deal is approved. Too many T-Mobile customers are considering switching to another carrier if this deal happens; and for those who are considering to try out AT&T’s service needs to keep this in mind: Go to your local library and take time to read each yearly report of the Consumer Reports Rating for Mobile Phone Carrier since 2003 until now; we will see that the merger of Cingular and AT&T did not improve Cingular’s (now AT&T) rating for the categories for Overall and Customer Service. Before the merger, they were either #5 or #6 of the 6 mobile carriers rated; after the merger, where there are now only 4 carriers instead of 6 being rated, they have only moved up from #4 to #3 in one of those years…only to go back down to #4 in the next report. In conclusion, if anyone who wants this deal to go through so they can get the iPhone, keep in mind that you will be paying higher monthly rates, and have a much worse customer service experience. Although this deal allows AT&T to spread their LTE service faster, it also allows them to spread their 2nd rate customer service and spotty network as well. Apple is starting to see how many potential losses of T-Mobile customers that they would miss out on if this deal goes through; that is why we are starting to see the article that Boy Genius Report gave tmonews.com and Apple rumor sites that Apple is now testing the iPhone on T-Mobile’s Network. Qualcomm’s Gobi chipset {(the world mode modem [MDM6600 in the Verizon iPhone])}, as well as other technologies like a chips that allow more than 5 five bands (pentaband) will allow us to have finally have an iPhone on T-Mobile using the missing 1700 Mhz band that it’s been absent since 2007 without it being jailbroken. Let’s not have this merger approved, so that T-Mobile can have the option of having AT&T paying them $3 billion to help T-Mobile expand their 4G network.
    Basically, the only good thing of this merger will be a faster deployment of AT&T’s 4G LTE network; but they should have done a better job of investing in their network sooner. One of the reasons why we won’t be seeing a 4G iPhone soon is because AT&T has not been aggressive enough as Verizon in moving to LTE. Apple can’t release a 4G LTE iPhone when 1 out of their 2 current vendors {AT&T} is still facing obstacles in upgrading to LTE. With this pressure that they’re feeling, they are taking an easy way out with buying out T-Mobile; and basically misrepresent T-Mobile’s current customers into thinking that things will be better for them with a higher monthly rate for their voice and data package plan, as well with their 2nd rate customer service that Consumer Reports repeatedly confirms each year. When we look at how things changed or stayed the same in regards to customer service after Cingular bought AT&T, very little improvement has happened – they are still receiving many negative remarks in that category. Allowing this merger to happen is not only the resurgence of Ma Bell, it’s also about letting AT&T get away with being self-centered and lazy in their efforts of upgrading to 4G LTE.

  • Adrian

    i think that AT&T should do the same thing they did when AT&T bought Alltel, they should just leave you with the same plan and the same price, and give you a phone similar to yours (if not just give discounts on phones). Because it wouldn’t seem fair that only Alltel gets the special treatment, I mean seriously! If AT&T wants to keep the customers they received from T-Mobile then they should make things work, not make things complicated.

  • thomas

    I personally think It’s a Terrible Idea I Have been A T Mobile Customers For Over 5 Years I Never Had Any Issues With Customer Service Alway Great Very Nice & Helpfull I Left AT&T Because Their Customer Service Was Horrible Seem Like They Only Really Cared About Is Money I Really Pray The This Merge Will Be Stoppef Because It’s Not Fair To Customer To Be Put With A Company They Don’t Want To Be With Its like A Bad Marrige.