T-Mobile Changes Early Termination Policy

Last week, T-Mobile modified its Early Termination Fees (ETF) policy. Customers will no longer be able to cancel service without an ETF when moving out of a T-Mobile coverage area or overseas. This policy went into effect February 8th and will not affect customers who cancelled service (without paying the ETF) before February 8th.

Additionally, this new policy change does not apply to customers moving overseas due to military deployment.

What do you think of this new policy change? Good, bad, don’t care? Let us know in the comments!

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  • Weezer

    Could you get out of the etf if you don’t agree with the policy change…change to tandc

    • http://www.facebook.com/shakazack Zach Sears

      seriously?

      • http://a-gnu-hope.blogspot.com Ploni Almoni

        Yes, seriously, sometimes if there’s a policy change, on any carrier, you can leave without an ETF if you don’t like the changes to your contract. It’s because of contract law, if they change the contract on you, they have to give you a certain period of time before you have to accept the changes. Usually carriers do this a couple of times a year (usually changes that are less dramatic), and if you tell them that you’re leaving because of the changes to your contract, you can go without ETF. I’m curious about the same thing myself.

        • VaM

          There is nowhere in terms and condtions that you signed that states that T-Mobile will waive the ETF if you move out of the T-Mobile area…already checked.

        • http://a-gnu-hope.blogspot.com Ploni Almoni

          Yeah, you’re right. http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=true I don’t see it there either, though they do say *they* have the right to terminate your contract if you roam outside of a T-Mobile service area for a certain time period.

        • http://a-gnu-hope.blogspot.com Ploni Almoni

          I’m a bit disappointed that I can’t switch my unlocked phone to Simple Mobile and save some money, oh well, VaM, at least you saved me some time and energy talking to customer service reps. ;-)

        • Anonymous

          Usually you have 30 days to decide, if the contract changes against your favor.

  • tktv

    The main reason I’ve been a happy TMobile customer for nearly a decade…their customer service in support of we military personnel. Good to see that even with this change, they don’t “stick it” to us when we have to go overseas.

    • http://twitter.com/techvudu dino

      Not that it would matter but we are covered under the Soldiers and Sailors Relief Act. They have to let us cancel the contract. TMO has been great the last 2 times Ive been over. I run a month to month now anyway so it doesnt matter to me anyway. Support our Troops.

    • http://twitter.com/techvudu dino

      Not that it would matter but we are covered under the Soldiers and Sailors Relief Act. They have to let us cancel the contract. TMO has been great the last 2 times Ive been over. I run a month to month now anyway so it doesnt matter to me anyway. Support our Troops.

    • http://twitter.com/techvudu dino

      Not that it would matter but we are covered under the Soldiers and Sailors Relief Act. They have to let us cancel the contract. TMO has been great the last 2 times Ive been over. I run a month to month now anyway so it doesnt matter to me anyway. Support our Troops.

  • http://twitter.com/thinktank79 Matt Munson

    You should be able to carry over your contract if you are moving to a T-Mobile owned subsidiary like DT in Germany or Everything Everywhere in the UK.

  • Anonymous

    They must be changing it because of abuse.

    • Anonymous

      Could it be that they are changing it because they are thinking of getting rid of some towers which may affect your service? You agreed that they have to provide you service. If they cease to do so, they are now saying “too bad for you?” I always look at the big picture. They have reportedly been bleeding customers and at that last Investor’s Meeting it was announced that one remedy was for them to sell off some of their towers. That same meeting also left a warning in its wake: Increase revenue and stop the customer exodus. TmoUSA is a national company. If they cannot provide me service wherever I might move within the country, we have no agreement. Let’s say that I move to Wisconsin. Imagine that there’s spotty service there and none where I live. I’m expected to keep paying them though their decision not to or to no longer provide service to a given area is out of my control??? ETF is a source of revenue. This is a CYA move, plain and simple. But…watch the moving towers…it might affect you. P.S. I live in a major metro area and I live between three towers. My service fluctuates btw Edge/3G and the elusive “H” CONSTANTLY! I cannot imagine living in a remote area considering these readings. Abuse? Hmm…perhaps not so much!

  • kelly360

    It was changed because of the amount of abuse seen. A friend of mine at T-Mobile just dealt with a customer who signed up with T-Mobile. Picked up 5 Mytouch 4G’s on contract and then a month later came in and said he was being moved back to his home country. Brought his documentation and one way flight ticket. Only problem, he had purchased the ticket before signing the contract. Oh, and he requested unlock codes before asking to waive his ETF. This scam is so rampart it’s absurd.

  • kelly360

    It was changed because of the amount of abuse seen. A friend of mine at T-Mobile just dealt with a customer who signed up with T-Mobile. Picked up 5 Mytouch 4G’s on contract and then a month later came in and said he was being moved back to his home country. Brought his documentation and one way flight ticket. Only problem, he had purchased the ticket before signing the contract. Oh, and he requested unlock codes before asking to waive his ETF. This scam is so rampart it’s absurd.

    • Anonymous

      This is why we can’t have nice things.

    • Anonymous

      This is why we can’t have nice things.

  • Anonymous

    EMP plans rule… What ETF?

    • Magenta Magic

      You still have ETF if you switched during your contract tenure. Don’t let the “no contract price” pitch fool you.

      • http://www.facebook.com/profile.php?id=523210155 Conrad Cody Cline

        Actually no, thats the old policy . New policy doesnt permit switching without etf if you still have contract obligations

    • Magenta Magic

      You still have ETF if you switched during your contract tenure. Don’t let the “no contract price” pitch fool you.

  • Brian

    Uh yeah I want to see T-mobile collect when I have moved overseas. You can move overseas and never pay back student loans so I don’t see how T-mobile would expect to collect.

    • Ckimber42104bg

      Part if getting a student visa, aka F1, is the fact that you’re supposed to support yourself as part of the terms for getting the visa. Filling out FAFSA on a F1 visa is a federal crime.

    • Ckimber42104bg

      Part if getting a student visa, aka F1, is the fact that you’re supposed to support yourself as part of the terms for getting the visa. Filling out FAFSA on a F1 visa is a federal crime.

    • Cellphoneguy85

      T-Mobile sells the accounts off to collection agencys then its not their problem…

    • Cellphoneguy85

      T-Mobile sells the accounts off to collection agencys then its not their problem…

    • Cellphoneguy85

      T-Mobile sells the accounts off to collection agencys then its not their problem…

  • Anonymous

    I think it’s an policy change. Hopefully will curb fraud and abuse. Catch ‘em if you can!

  • Anonymous

    I think it’s an policy change. Hopefully will curb fraud and abuse. Catch ‘em if you can!

  • Rich

    Verizon does the same thing.

  • Anonymous

    Dont get a two year contract, pay month to month and this wont affect you.

    • http://squarecat.com Scott B

      Been rolling that way for a few years.

      Seems strange to sign your flexibility away just for a phone and list of gotchas.

  • Anonymous

    Dont get a two year contract, pay month to month and this wont affect you.

  • Magenta Magic

    For those of you who think it’s “not right”, think about this. If you buy a new car and have a 5-yr note on it, do you think the bank will let you out just because you moved? No, you still owe that money.

    Now, yes, I think it’s a bit absurd to have ETFs, but then by that same statement, I would expect the price of a handset to be MORE. Somebody has to pay for the hardware…

    • Anonymous

      It’s harder to find someone to take on a cell phone contract than to find someone willing to buy a used car.

      • johnnyonthespot

        Yes, but the ETF covers the subsidy you received on the HANDSET, not the service. And you can definitely find someone who’s willing to buy a used handset for more than the cost of what you paid for it.

    • http://www.facebook.com/jewishdave David Rosen

      that makes no sense. if you move somewhere that you can’t use your phone, it’s useless… you can use your car anywhere, so of course you should keep paying for the car.

      • Danny

        That’s a pretty irresponsible attitude towards honoring your commitments.

        It’s not T-Mobile’s fault that you moved (voluntarily or involuntarily).

        You agreed to either a generous phone subsidy discount or heavily discounted promotional plan in exchange for a 1 or 2 year agreement of continuous service. The agreement was for the device or promotion not based upon your physical address.

        Now if T-Mobile decided to stop providing you service in your area (for whatever reason) then you may not be responsible for the Early Termination Fee.

      • Jen

        Even if you move to an area with no coverage there are still other options. Both Blackberries and some of the new Android phones have wifi calling.

  • http://twitter.com/gardenwife Kimberley B

    Well, at least they don’t penalize those who must move due to military service.

    • Anonymous

      That’s because it’s illegal under federal law. :) Under federal law any term contracts (cable/dish TV, cell phone, apartment lease) cannot be “called” nor can the military member be penalized in any way if he or she is deployed.

    • Anonymous

      That’s because it’s illegal under federal law. :) Under federal law any term contracts (cable/dish TV, cell phone, apartment lease) cannot be “called” nor can the military member be penalized in any way if he or she is deployed.

  • Max

    Ghastly! It’s a racket! On top of that, they are doing everything they can to hide their roaming partners in the coverage viewer.

    • Antioch

      who says they have to share this information? for this matter tmobile isnt obligated to provide coverage info in the first place, let alone roaming partners

  • Cal

    Other carriers have been like that for a while

  • Ktwist

    The main reason Tmobile is doing this is because of foreign applicants. Every Spring, Summer and Fall we have tons of foreign exchange students signing up for tmobiles 2yr contracts and then breaking them when the go back to where ever. Tmobile is the only carrier that does not charge these students deposits and they qualify for Credit Class L 3 lines of post paid service with there F1, J1 visas. Reps I know in my store would even tell customers that they can cancel with there airline tickets as long as they wait 6 months(as to not get a charge back on there commission) and they can keep the 3 $400 blackberries they bought.
    Business is not the same as 2000, the new acts are coming from these foreign students and Tmobiles losing money now that half the new acts we are getting are foreign applicants. Of course Tmobile doesnt want to tell these students they cant have a phone, they just decided to cut the lose ties up and make them pick a No Contract EMplus plan instead.

  • Blabla

    oh I can totally hear people calling in to cancel and bitching about the ETF not being able to be waived anymore and they’ll still argue till they get their way. I’m so glad I no longer work as a CSR…that job totally sucked.

    • Raof16

      i fucking hate my job, it totally does suck

    • Jen

      I was a CSR up until last June. People were always calling trying to find a way to get something for nothing. I hated my job.

  • Romeo0119

    Ok so let’s say this is the new policy to combat those international ppl/student. If tmobile dont cancel their account and they moved back to their country anyway, what the hell Tmobile gonna do? Put them in collection? Those international students dont even have social #

    • cellphonedude85

      no social = no contract

      • jm79

        No social + qualifying visa = contract

        • H8stylist

          although, no social = unable to reasonably collect

      • jm79

        No social + qualifying visa = contract

  • Nexus Eddie

    Meh, I’ve been off contract for a year and a half. Never going back on contract.

    • Getreal

      Never is a long time.

  • Nexus Eddie

    Meh, I’ve been off contract for a year and a half. Never going back on contract.

  • http://twitter.com/Plouis1988 Patrick Pierre-louis

    the fee gets waived after proof is sent. The change just states that the ETF will be billed and then reversed after proof is received of the move. Before the customer would have never been hit with the ETF to begin with.

    • Antioch

      Shut up, your wrong. read the fucking article NO ETF CHARGES WILL BE WAIVED FOR MOVING OUT OF A COVERAGE AREA. this means, none at all, ever

  • http://twitter.com/Plouis1988 Patrick Pierre-louis

    the fee gets waived after proof is sent. The change just states that the ETF will be billed and then reversed after proof is received of the move. Before the customer would have never been hit with the ETF to begin with.

  • Typhusmorael

    It’s about time. Any yahoo that had a scanner and any concept of microsoft word could get their ETF waived even just days after picking up a new smartphone for under $100.00. Not to mention the people who buy a phone, unlock it, and bolt home to whatever country with no fees or credit dings like us hard working americans.

    • Getreal

      Agreed. If you enter an agreement and then break it be prepared to pay the agreed upon price. If tmo gives you a discounted handset then even more reason to collect the money owed.

    • Getreal

      Agreed. If you enter an agreement and then break it be prepared to pay the agreed upon price. If tmo gives you a discounted handset then even more reason to collect the money owed.

      • jarjon76

        Exactly. When you commit to a contract, you are given the option to accept or not accept the terms of said contract. Once you commit and are out of buyer’s remorse, you have no one to blame but yourself for any ETFs you will incur should you decide to bail out of your commitment.

  • SaggyBalls

    At least TMobile’s ETFs aren’t as steep as every other carriers…for now.

  • http://twitter.com/SocalFrank1 Frank Alvarez

    Is this a change for existing customers or future? If so, it’s a change to the contract and EVERYONE has 30 days to cancel without a penalty.

    • twitch110

      Really? I could get out of contract without penalty in the next 30 days?

      • Guest1

        Nope… read the comment above… This change in policy has nothing to do with the terms and conditions of service of the contract. Letting people out of their contracts for moving out of T-mobile service areas was just T-mobile being nice, and people took advantage and abused it…so now, that particular nicety is gone…

        Much like you, people are always trying to find a way out of the commitment they agreed to.. if you want to be able to leave a company whenever you want, don’t sign a f’ing contract in the first place!

      • Guest1

        Nope… read the comment above… This change in policy has nothing to do with the terms and conditions of service of the contract. Letting people out of their contracts for moving out of T-mobile service areas was just T-mobile being nice, and people took advantage and abused it…so now, that particular nicety is gone…

        Much like you, people are always trying to find a way out of the commitment they agreed to.. if you want to be able to leave a company whenever you want, don’t sign a f’ing contract in the first place!

    • H8stylist

      it’s not a change to the contract, you never signed anything that stated how you can be released from said contract. you signed a agreement along with terms and conditions to abide by. the etf waivers are at tmobiles discretion………lovin your logic, keep rollin with it

    • H8stylist

      it’s not a change to the contract, you never signed anything that stated how you can be released from said contract. you signed a agreement along with terms and conditions to abide by. the etf waivers are at tmobiles discretion………lovin your logic, keep rollin with it

    • H8stylist

      it’s not a change to the contract, you never signed anything that stated how you can be released from said contract. you signed a agreement along with terms and conditions to abide by. the etf waivers are at tmobiles discretion………lovin your logic, keep rollin with it

    • Mainlandking

      Frank, nice try. But there is no adverse change to you or to the terms and conditions. But you are more than welcome to challenge that all you want.

  • Vronnie64v

    Im cancelling my service first thing in the morning , this is a change to my year and a half contract with tmobile so im out.

    • jarjon76

      So your cancelling over this? You do realize you still have to pay an ETF, right? Good luck with whichever carrier you decide to sink your money into.

      • Vronnie64v

        I have been with tmobile for 6 yrs and im tired of waiting forever to get decent phones and paying out of the ass for them and service, cricket is where im going 55 a month for everything. dont worry i wont have to pay i read the terms and conditions and i have thirty days to act on this change.I have paid my dues to them.

        • H8stylist

          rofl, 30days for change to services regarding your monthly recurring charges, not your early termination waivers. i thought you said you could read?

          WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees);
          (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS’ NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.

          don’t see anything there about etf waivers…..hmmmm, must be the REALLY fine print

        • Amaurysperez03

          (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS’ NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.

          hey bud this paragraph right here covers him.

        • H8stylist

          actually, no it does not. there is nothing in the T&C that has changed, since it does not post on how you can avoid the etf, just how your service will be provided. even IF, it was changing the T&C, a lot of times you have to prove within the time period of the change that the new T&C is adversely affecting you (i.e you have called in previously stating you are moving to china, or that you are in a area with no service). it’s not a free pass to cancel cause the terms were changed IF the T&C were changed in which this case they were not.

        • johnnyonthespot

          No it doesn’t. Nowhere in the contract did it ever say “ETFs will be waived if you move out of coverage area or move overseas.” In fact, the terms of the contract never changed. TMO is just changing an internal policy to hold people to their contracts.

        • Perrjett82

          I’ve been with T-Mobile for 13 years. You seriously can’t be changing from a national service provider because of a mere sentence change in an ETF, of which you probably never even knew about. Also when people go from a national carrier to a more local one/pre-paid carrier there are other issues in that decision. Come to North Florida on your Cricket network and you’ll have a nice dead zone. I guarantee the money you “save” from switching you will not save…you’ll probably eat on it.

        • Crazypatriotsfanatic

          This doesn’t make a change to your contract. Trust me, I work for TMobile and would be the one you talk to if you wanted a supervisor. TMobile does not agree anywhere in your contract to waive the ETF if you move, thus no change to any monthly charges or fees have been made and you are still bound.

        • jarjon76

          You don’t have to “pay out the ass” for a decent phone if you’ve been with t-mobile for years. Sounds like you’re wanting to have your cake and eat it to. Good luck with Cricket. I’m sure you’ll find something to complain about with them since you can’t have your way whenever you feel the need to have it.

        • Blabla

          wow cricket? That company is garbage and so are their phones. You expect a garbage company like cricket to get a high end phone? There is a reason why they’re so cheap. ITS BECAUSE THEY ARE SMALL AND TERRIBLE. You want a nice phone yet you’re switching to cricket. You might as well get on boost or virgin.

    • jarjon76

      So your cancelling over this? You do realize you still have to pay an ETF, right? Good luck with whichever carrier you decide to sink your money into.

    • jarjon76

      So your cancelling over this? You do realize you still have to pay an ETF, right? Good luck with whichever carrier you decide to sink your money into.

  • Vronnie64v

    Im cancelling my service first thing in the morning , this is a change to my year and a half contract with tmobile so im out.

  • determined

    What I find is that most people tend to stay with a company for long peiods of time! The people who have been with t-mobile for a decade still get upset for commiting for anouther two years! Honestly what would be best is if T-mobile introduced less focus on contract and no contract and more focus on upgrading faster! With all the new technology coming out! I am more bothered on waiting so long for a new phone at a discount then my contract commitment length! As long as I am getting the new phones coming out at discounted rates [in a reasonable time] then I don’t care how long I will be with them! It will keep me happy! I won’t think about leaving for another company with the newest handset! This will drive providing better phones instead or driving just a commitment with a customer!

    • bonus points

      Nice idea but the phones cost t mobile money too, and the more they discount phones the less they have to invest in things like increased data speeds and development of new phones in conjunction with their partners.

      This idea is great, t mo has the most retail locations by licensing the most third party retailers, however combining unscrupulous actions by third party sellers and fraud on the part of customers both native and traveling abroad and you have a significant potential loss in gross profit.

    • bonus points

      Nice idea but the phones cost t mobile money too, and the more they discount phones the less they have to invest in things like increased data speeds and development of new phones in conjunction with their partners.

      This idea is great, t mo has the most retail locations by licensing the most third party retailers, however combining unscrupulous actions by third party sellers and fraud on the part of customers both native and traveling abroad and you have a significant potential loss in gross profit.

      • jarjon76

        Well said. You have enough people trying to cheat the company as is. If they were to give discounts without contracts, that would open a Pandora’s Box that might make them go under. Like you said, great idea on paper, but it wouldn’t benefit T-Mobile in any way, shape, or form.

      • jarjon76

        Well said. You have enough people trying to cheat the company as is. If they were to give discounts without contracts, that would open a Pandora’s Box that might make them go under. Like you said, great idea on paper, but it wouldn’t benefit T-Mobile in any way, shape, or form.

      • jarjon76

        Well said. You have enough people trying to cheat the company as is. If they were to give discounts without contracts, that would open a Pandora’s Box that might make them go under. Like you said, great idea on paper, but it wouldn’t benefit T-Mobile in any way, shape, or form.

    • jarjon76

      I understand your frustrations (I have the same), but we must remember T-Mobile is in the business of making money. Giving all of their customers discounted phones every, say 6 months, is foolish on their part. T-Mobile does a good job of taking care of their long time customers, especially if you compare it to what the other carriers do (or don’t do).

      I’ve been with T-Mobile for about 6 years now and I’m on a preferred family plan and preferred Android plan. Considering I have that and can still upgrade in November, I’m pleased. Sure I would like to get the MT4G or G2 on a deep discount now, but I can wait (and I have a G1). Those phones won’t be obsolete anytime soon, no matter how fast technology is. 2 years may seem like a long time (really 22 months), but remember the old adage–your patience will be rewarded.

  • Ghoff15

    Well said……………..

  • Ghoff15

    Well said……………..

  • Jen

    T-Mobile is a business. They make their money by having customers pay for service every month. They make sure they get this revenue by having customers sign contracts. It would be horrible for business if they let everyone out of a contract who claimed they don’t have service or felt like moving someplace where there is no service. If the tables were turned, and an employer signed a contract to employ you for 2 years then decided a few months into it they didn’t feel like having you around anymore, I don’t know of a single person that would go without asking for some monetary compensation.

  • TmoRep

    ETF will still be waved for those that show proof. The difference now is that the ETF will show up on their bill and will be later removed once proof is shown that one no longer lives in the coverage area of T-Mobile.

    • H8stylist

      negative ghostrider, the pattern is full……and your customers will call back and escalate cause of your lack of knowledge thank you :).

      the policy clearly states that customers that requested the cancellation before 2/08/2011 will still be allowed to cancel, afterwards you will not. thank you, please drive through

    • H8stylist

      negative ghostrider, the pattern is full……and your customers will call back and escalate cause of your lack of knowledge thank you :).

      the policy clearly states that customers that requested the cancellation before 2/08/2011 will still be allowed to cancel, afterwards you will not. thank you, please drive through

    • H8stylist

      negative ghostrider, the pattern is full……and your customers will call back and escalate cause of your lack of knowledge thank you :).

      the policy clearly states that customers that requested the cancellation before 2/08/2011 will still be allowed to cancel, afterwards you will not. thank you, please drive through

    • Mainlandking

      Tmorep, and other idiots, if you say you are moving and you don’t have coverage where you have moved to, yet you continue to use minutes, your etf should be tripled. And if you read your terms and conditions, there is a statement that says tmobile is not responsible for service degradation or coverage…..

      • Ultimate Darkness X

        This is very true

    • abe

      you are wrong, the fee will noe be waived

      • brucewayne

        Umm YOU are wrong.. if you dont work for tmo and haven’t read the policy, then maybe listen???

      • brucewayne

        Umm YOU are wrong.. if you dont work for tmo and haven’t read the policy, then maybe listen???

        • H8stylist

          says the person who hasn’t read the policy. the etf will not be waived unless inquired about before 2/08/2011, at which point documentation is required. after said date, no proof, no documentation, and no policy will waive the etf for this reason.

  • Anonymous

    This is simply closing a loophole and telling people they have to pay back the money they saved when buying the phone. I suspect a number of people take advantage of a discounted or free T-Mobile phone, knowing at the time they are moving in a few months to an area that does not have coverage, thinking they can then get out of the contract.

    Then they sell the phone on eBay for a profit. T-Mobile is left holding the bag because it is out the contract profit and the price of the phone.

    This kind of conduct has all the elements of fraud. And it’s no different than people going on a spending spree knowing they intend to file bankruptcy.

    That’s why on bankruptcy individuals are not allowed to declare or discharge debts incurred X number of months before they file (I don’t know the time period).

    This T-Mobile policy closes a loophole I am sure cost T-Mobile millions each year (millions that we end up paying for, by the way. So people should favor this policy if it keeps our rates low).

  • jarjon76

    I applaud T-Mobile for closing this loophole. People that abused the system in this way are costing us honest, loyal customers. If you commit to a contract, you should honor it–otherwise don’t sign up. It’s like those people who sign a 2 year contract to get a discounted phone and then try to scam their way into getting phone “X” 6 months or a year down the road for the same discounted price. Honor your commitments and quit abusing the system, people! Customers like me end up paying for your stupidity.

    • Tit05

      Ur a fucking idiot

    • Tit05

      Ur a fucking idiot

  • Paul45y

    oh WTF this is bad

    • Stinkyindian

      youre an idiot

    • Stinkyindian

      youre an idiot

  • HankRearden67

    One more way in which Magenta is morphing into Big Red, without the coverage. Guess I’ll just go there next month.

    • Jdrich9

      Good riddance!

    • H8stylist

      to pay more for the service, the increase to coverage is marginal in urban areas, and the data speeds are less…….good choice

    • jarjon76

      So you want to pay more for your plan, data, and texting? That’ll show T-Mobile!

  • 305buddyluv

    WTF!! Why not have us sign a marriage certificate while your at it. The F’ed up part about this is that the FCC is allowing them to get away with it.

    • Guest1

      Get away with what? Holding people to honor a legally binding contract that they agreed to?

      When you sign a contract to get that shiny new phone at a discounted price, you are agreeing to stay with T-mobile for two years… you break that contract… you pay the ETF… Simple as that!

      Nowhere in the terms and conditions does it say that T-mobile will let you out of your contract because YOU decide to move to a non t-mobile area. The fact that T-mobile has done so in the past, was just a generous act on T-mobile’s part and nothing more. This generousity was abused and now T-mobile has decided not to do it any more.

      If you don’t want to be bound to a contract, then get an Even More Plus non-contractual rate plan and buy your phone at full retail… If you want a phone at a discount, then sign the contract and quit bitching.

    • Guest1

      Get away with what? Holding people to honor a legally binding contract that they agreed to?

      When you sign a contract to get that shiny new phone at a discounted price, you are agreeing to stay with T-mobile for two years… you break that contract… you pay the ETF… Simple as that!

      Nowhere in the terms and conditions does it say that T-mobile will let you out of your contract because YOU decide to move to a non t-mobile area. The fact that T-mobile has done so in the past, was just a generous act on T-mobile’s part and nothing more. This generousity was abused and now T-mobile has decided not to do it any more.

      If you don’t want to be bound to a contract, then get an Even More Plus non-contractual rate plan and buy your phone at full retail… If you want a phone at a discount, then sign the contract and quit bitching.

      • Ultimate Darkness X

        “Nowhere in the terms and conditions does it say that T-mobile will let you out of your contract because YOU decide to move to a non t-mobile area. The fact that T-mobile has done so in the past, was just a generous act on T-mobile’s part and nothing more. This generousity was abused and now T-mobile has decided not to do it any more.”

        I do completely agree that this is something of a courtesy that they have offered however YOU like EVERYONE ELSE on here needs to take into account the idea that just because someone is NOT in the military doesn’t mean that they are making the personal choice to move always.I don’t know how many people have had to search for jobs pretty far away from their home town and if you have to say drive 4 hours round trip to just work then you are going to look into options of moving because eventually you wouldn’t (and probably couldn’t at first anyway) be able to afford the gas money to do a 2 hour trip to work and then a 2 hour trip home every day.

    • jarjon76

      Did T-Mobile make you sign a contract? When I sign a new contract with them, I don’t recall being told I HAD to–I was given a choice. If you signed a contract, you have no reason to whine about this. You sound like someone who wants everything for free.

    • Anonymous

      the f’ed up part is you’re an idiot

  • Rfgenerator

    It’s this sort of shorted site money grab that will bring further regulation down upon the industry. It’s a fact that T-Mobile’s coverage is not as widespread as some of the other carriers. If they are going to force someone who has ended up moving into an area that T-Mobile has chosen not to provide coverage in then I certainly hope that they are planning to at least give the person a UMA capable phone of their choice.

    • Crazypatriotsfanatic

      Seriously, would you just not pay for the mortgage on the old house if you had to move? Buck up and finish you commitments.

    • http://pharaohtechblog.blogspot.com/ Conan Kudo (ニール・ゴンパ)

      My experience is that it is what T-Mobile typically does in these cases anyway.

    • http://pharaohtechblog.blogspot.com/ Conan Kudo (ニール・ゴンパ)

      My experience is that it is what T-Mobile typically does in these cases anyway.

  • SlickVic

    I’ll always stay with T-Mobile so this means NOTHING to me. :)

  • Mytharak

    Verizon did the same thing late last year. I don’t recall that being news.

    • Stinkyindian

      thats because dirty indians dont buy verizon phones and resell them, after they “move” back to india.

    • Patmvaldez

      Because bending customers over the rail and giving them some hot wet monkey love is what you expect from Verizon.

    • Patmvaldez

      Because bending customers over the rail and giving them some hot wet monkey love is what you expect from Verizon.

  • Cupcake

    I do understand that Tmobile needed to make changes to save money from contract cutters but with some of the comments I’ve read, doesn’t everyone know that Tmobile does not pay ‘retail’ prices for these phones from the different mfgrs?? They get those phones at a bulk rate and make their money off selling to us at retail or making us sign contracts to recoup the retail cost. If you cancel your contract guess what…they havent lost anything…that phone has been paid for basically with the price we pay at upgrade time. I for one am NEVER leaving them cause I like the service and my rate plan is to die for but its all about making a little profit!!

    • brucewayne

      It actually takes tmo, on average, about 14 months to recoup the cost of phone that has been discounted.

      • Ultimate Darkness X

        Actually it takes only 10 months for them to recoup the full costs and that is counting the fact that a portion of your monthly service fees goes into the maintenance and other things on the service itself.

        • H8stylist

          depends on the plan, the amount of features, number of lines, and area that the customer lives in. not to mention the amount discounted off the phone.

        • Ultimate Darkness X

          Well this is the average that I was given by my trainers while I worked there. They did of course mention that it was an average and it all does depend on those factors

    • Shawn Satterfield

      Yes, they do get a discount but it’s not as big as you think. Hardware manufacturers make their money from the sale to T-Mobile and other carriers. How big of a discount do you think the manufacturer is going to give when this is where they make their money? (Exception iPhone)

  • TOLE

    FOR THE CUPCAKE: U HAVE TO KNOW THAT IS NOT ONLY THE COST OF THE THE PHONE TMOBILE HAS TO COVER BUT OTHER EXPENSES AS WELL> ARE A LOT OF EMPLOYES FROM RETAIL SALE O FEILD TECH TO CUSTOMER CARE. BUT I THINK PPL DONT THINK THAT MUCH> “SORRY MAYBE MY SPELLING IS NOT THAT GOOD

  • bem

    Actually this will stop me from renewing my contract which is up in 2 months. Been a tmob cust for over 6 years and I live in an area which has reception. But i am planning on moving back to western ny sometime over the next 2 years to a town where tmobile has never had coverage (regardless of what their map says). figured i would just stick with them until i move but now this will just force me to go to verizon/att/sprint a couple years earlier.

  • bem

    Actually this will stop me from renewing my contract which is up in 2 months. Been a tmob cust for over 6 years and I live in an area which has reception. But i am planning on moving back to western ny sometime over the next 2 years to a town where tmobile has never had coverage (regardless of what their map says). figured i would just stick with them until i move but now this will just force me to go to verizon/att/sprint a couple years earlier.

  • MIKEEEEE

    does this mean they’re putting a tower in 38221?

    hope it has 3G.

  • MIKEEEEE

    does this mean they’re putting a tower in 38221?

    hope it has 3G.

  • Rilesman

    Considering the poor coverage of T-Mobile, this is probably not the best policy. However, a provision where a customer proves they have moved to an area with less coverage should remove the ETF. For example, maybe there is voice coverage but my Android is nearly worthless on the Edge. Why would I pay for a data plan if “Living on the Edge.”

    Of course, military members with the Soldier and Sailor Relief Act are covered…which I will have to probably use in a couple of months. Pulled down great speeds in downtown Seattle but where I am moving and working is GPRS. Total Fail. So can I cancel even though there is kind-of voice? No Data? What shall I do?

  • abe

    I will be moving to China with my 5 line account but I have a new account which i signed upo for 25 minutes ago. But i have prrof I am moving to China in the for of a Chinese ID. Yes the issue date of the ID is 2004, but it is still an ID from China so you must waive my ETF. Suck it you liar. ETF $1000.00