T-Mobile Changes Early Termination Policy

Last week, T-Mobile modified its Early Termination Fees (ETF) policy. Customers will no longer be able to cancel service without an ETF when moving out of a T-Mobile coverage area or overseas. This policy went into effect February 8th and will not affect customers who cancelled service (without paying the ETF) before February 8th.

Additionally, this new policy change does not apply to customers moving overseas due to military deployment.

What do you think of this new policy change? Good, bad, don’t care? Let us know in the comments!

Tags: ,

  • Weezer

    Could you get out of the etf if you don’t agree with the policy change…change to tandc

    • seriously?

      • Yes, seriously, sometimes if there’s a policy change, on any carrier, you can leave without an ETF if you don’t like the changes to your contract. It’s because of contract law, if they change the contract on you, they have to give you a certain period of time before you have to accept the changes. Usually carriers do this a couple of times a year (usually changes that are less dramatic), and if you tell them that you’re leaving because of the changes to your contract, you can go without ETF. I’m curious about the same thing myself.

        • VaM

          There is nowhere in terms and condtions that you signed that states that T-Mobile will waive the ETF if you move out of the T-Mobile area…already checked.

        • Yeah, you’re right. http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=true I don’t see it there either, though they do say *they* have the right to terminate your contract if you roam outside of a T-Mobile service area for a certain time period.

        • I’m a bit disappointed that I can’t switch my unlocked phone to Simple Mobile and save some money, oh well, VaM, at least you saved me some time and energy talking to customer service reps. ;-)

        • Anonymous

          Usually you have 30 days to decide, if the contract changes against your favor.

  • tktv

    The main reason I’ve been a happy TMobile customer for nearly a decade…their customer service in support of we military personnel. Good to see that even with this change, they don’t “stick it” to us when we have to go overseas.

    • Not that it would matter but we are covered under the Soldiers and Sailors Relief Act. They have to let us cancel the contract. TMO has been great the last 2 times Ive been over. I run a month to month now anyway so it doesnt matter to me anyway. Support our Troops.

    • Not that it would matter but we are covered under the Soldiers and Sailors Relief Act. They have to let us cancel the contract. TMO has been great the last 2 times Ive been over. I run a month to month now anyway so it doesnt matter to me anyway. Support our Troops.

    • Not that it would matter but we are covered under the Soldiers and Sailors Relief Act. They have to let us cancel the contract. TMO has been great the last 2 times Ive been over. I run a month to month now anyway so it doesnt matter to me anyway. Support our Troops.

  • You should be able to carry over your contract if you are moving to a T-Mobile owned subsidiary like DT in Germany or Everything Everywhere in the UK.

  • Anonymous

    They must be changing it because of abuse.

    • Anonymous

      Could it be that they are changing it because they are thinking of getting rid of some towers which may affect your service? You agreed that they have to provide you service. If they cease to do so, they are now saying “too bad for you?” I always look at the big picture. They have reportedly been bleeding customers and at that last Investor’s Meeting it was announced that one remedy was for them to sell off some of their towers. That same meeting also left a warning in its wake: Increase revenue and stop the customer exodus. TmoUSA is a national company. If they cannot provide me service wherever I might move within the country, we have no agreement. Let’s say that I move to Wisconsin. Imagine that there’s spotty service there and none where I live. I’m expected to keep paying them though their decision not to or to no longer provide service to a given area is out of my control??? ETF is a source of revenue. This is a CYA move, plain and simple. But…watch the moving towers…it might affect you. P.S. I live in a major metro area and I live between three towers. My service fluctuates btw Edge/3G and the elusive “H” CONSTANTLY! I cannot imagine living in a remote area considering these readings. Abuse? Hmm…perhaps not so much!

  • kelly360

    It was changed because of the amount of abuse seen. A friend of mine at T-Mobile just dealt with a customer who signed up with T-Mobile. Picked up 5 Mytouch 4G’s on contract and then a month later came in and said he was being moved back to his home country. Brought his documentation and one way flight ticket. Only problem, he had purchased the ticket before signing the contract. Oh, and he requested unlock codes before asking to waive his ETF. This scam is so rampart it’s absurd.

  • kelly360

    It was changed because of the amount of abuse seen. A friend of mine at T-Mobile just dealt with a customer who signed up with T-Mobile. Picked up 5 Mytouch 4G’s on contract and then a month later came in and said he was being moved back to his home country. Brought his documentation and one way flight ticket. Only problem, he had purchased the ticket before signing the contract. Oh, and he requested unlock codes before asking to waive his ETF. This scam is so rampart it’s absurd.

    • Anonymous

      This is why we can’t have nice things.

    • Anonymous

      This is why we can’t have nice things.

  • Anonymous

    EMP plans rule… What ETF?

    • Magenta Magic

      You still have ETF if you switched during your contract tenure. Don’t let the “no contract price” pitch fool you.

      • Actually no, thats the old policy . New policy doesnt permit switching without etf if you still have contract obligations

    • Magenta Magic

      You still have ETF if you switched during your contract tenure. Don’t let the “no contract price” pitch fool you.

  • Brian

    Uh yeah I want to see T-mobile collect when I have moved overseas. You can move overseas and never pay back student loans so I don’t see how T-mobile would expect to collect.

    • Ckimber42104bg

      Part if getting a student visa, aka F1, is the fact that you’re supposed to support yourself as part of the terms for getting the visa. Filling out FAFSA on a F1 visa is a federal crime.

    • Ckimber42104bg

      Part if getting a student visa, aka F1, is the fact that you’re supposed to support yourself as part of the terms for getting the visa. Filling out FAFSA on a F1 visa is a federal crime.

    • Cellphoneguy85

      T-Mobile sells the accounts off to collection agencys then its not their problem…

    • Cellphoneguy85

      T-Mobile sells the accounts off to collection agencys then its not their problem…

    • Cellphoneguy85

      T-Mobile sells the accounts off to collection agencys then its not their problem…

  • Anonymous

    I think it’s an policy change. Hopefully will curb fraud and abuse. Catch ’em if you can!

  • Anonymous

    I think it’s an policy change. Hopefully will curb fraud and abuse. Catch ’em if you can!

  • Rich

    Verizon does the same thing.

  • Anonymous

    Dont get a two year contract, pay month to month and this wont affect you.

    • Been rolling that way for a few years.

      Seems strange to sign your flexibility away just for a phone and list of gotchas.

  • Anonymous

    Dont get a two year contract, pay month to month and this wont affect you.

  • Magenta Magic

    For those of you who think it’s “not right”, think about this. If you buy a new car and have a 5-yr note on it, do you think the bank will let you out just because you moved? No, you still owe that money.

    Now, yes, I think it’s a bit absurd to have ETFs, but then by that same statement, I would expect the price of a handset to be MORE. Somebody has to pay for the hardware…

    • Anonymous

      It’s harder to find someone to take on a cell phone contract than to find someone willing to buy a used car.

      • johnnyonthespot

        Yes, but the ETF covers the subsidy you received on the HANDSET, not the service. And you can definitely find someone who’s willing to buy a used handset for more than the cost of what you paid for it.

    • that makes no sense. if you move somewhere that you can’t use your phone, it’s useless… you can use your car anywhere, so of course you should keep paying for the car.

      • Danny

        That’s a pretty irresponsible attitude towards honoring your commitments.

        It’s not T-Mobile’s fault that you moved (voluntarily or involuntarily).

        You agreed to either a generous phone subsidy discount or heavily discounted promotional plan in exchange for a 1 or 2 year agreement of continuous service. The agreement was for the device or promotion not based upon your physical address.

        Now if T-Mobile decided to stop providing you service in your area (for whatever reason) then you may not be responsible for the Early Termination Fee.

      • Jen

        Even if you move to an area with no coverage there are still other options. Both Blackberries and some of the new Android phones have wifi calling.

  • Well, at least they don’t penalize those who must move due to military service.

    • Anonymous

      That’s because it’s illegal under federal law. :) Under federal law any term contracts (cable/dish TV, cell phone, apartment lease) cannot be “called” nor can the military member be penalized in any way if he or she is deployed.

    • Anonymous

      That’s because it’s illegal under federal law. :) Under federal law any term contracts (cable/dish TV, cell phone, apartment lease) cannot be “called” nor can the military member be penalized in any way if he or she is deployed.

  • Max

    Ghastly! It’s a racket! On top of that, they are doing everything they can to hide their roaming partners in the coverage viewer.

    • Antioch

      who says they have to share this information? for this matter tmobile isnt obligated to provide coverage info in the first place, let alone roaming partners

  • Cal

    Other carriers have been like that for a while

  • Ktwist

    The main reason Tmobile is doing this is because of foreign applicants. Every Spring, Summer and Fall we have tons of foreign exchange students signing up for tmobiles 2yr contracts and then breaking them when the go back to where ever. Tmobile is the only carrier that does not charge these students deposits and they qualify for Credit Class L 3 lines of post paid service with there F1, J1 visas. Reps I know in my store would even tell customers that they can cancel with there airline tickets as long as they wait 6 months(as to not get a charge back on there commission) and they can keep the 3 $400 blackberries they bought.
    Business is not the same as 2000, the new acts are coming from these foreign students and Tmobiles losing money now that half the new acts we are getting are foreign applicants. Of course Tmobile doesnt want to tell these students they cant have a phone, they just decided to cut the lose ties up and make them pick a No Contract EMplus plan instead.

  • Blabla

    oh I can totally hear people calling in to cancel and bitching about the ETF not being able to be waived anymore and they’ll still argue till they get their way. I’m so glad I no longer work as a CSR…that job totally sucked.

    • Raof16

      i fucking hate my job, it totally does suck

    • Jen

      I was a CSR up until last June. People were always calling trying to find a way to get something for nothing. I hated my job.

  • Romeo0119

    Ok so let’s say this is the new policy to combat those international ppl/student. If tmobile dont cancel their account and they moved back to their country anyway, what the hell Tmobile gonna do? Put them in collection? Those international students dont even have social #

    • cellphonedude85

      no social = no contract

      • jm79

        No social + qualifying visa = contract

        • H8stylist

          although, no social = unable to reasonably collect

      • jm79

        No social + qualifying visa = contract

  • Nexus Eddie

    Meh, I’ve been off contract for a year and a half. Never going back on contract.

    • Getreal

      Never is a long time.

  • Nexus Eddie

    Meh, I’ve been off contract for a year and a half. Never going back on contract.

  • the fee gets waived after proof is sent. The change just states that the ETF will be billed and then reversed after proof is received of the move. Before the customer would have never been hit with the ETF to begin with.

    • Antioch

      Shut up, your wrong. read the fucking article NO ETF CHARGES WILL BE WAIVED FOR MOVING OUT OF A COVERAGE AREA. this means, none at all, ever

  • the fee gets waived after proof is sent. The change just states that the ETF will be billed and then reversed after proof is received of the move. Before the customer would have never been hit with the ETF to begin with.

  • Typhusmorael

    It’s about time. Any yahoo that had a scanner and any concept of microsoft word could get their ETF waived even just days after picking up a new smartphone for under $100.00. Not to mention the people who buy a phone, unlock it, and bolt home to whatever country with no fees or credit dings like us hard working americans.

    • Getreal

      Agreed. If you enter an agreement and then break it be prepared to pay the agreed upon price. If tmo gives you a discounted handset then even more reason to collect the money owed.

    • Getreal

      Agreed. If you enter an agreement and then break it be prepared to pay the agreed upon price. If tmo gives you a discounted handset then even more reason to collect the money owed.

      • jarjon76

        Exactly. When you commit to a contract, you are given the option to accept or not accept the terms of said contract. Once you commit and are out of buyer’s remorse, you have no one to blame but yourself for any ETFs you will incur should you decide to bail out of your commitment.

  • SaggyBalls

    At least TMobile’s ETFs aren’t as steep as every other carriers…for now.

  • Is this a change for existing customers or future? If so, it’s a change to the contract and EVERYONE has 30 days to cancel without a penalty.

    • twitch110

      Really? I could get out of contract without penalty in the next 30 days?

      • Guest1

        Nope… read the comment above… This change in policy has nothing to do with the terms and conditions of service of the contract. Letting people out of their contracts for moving out of T-mobile service areas was just T-mobile being nice, and people took advantage and abused it…so now, that particular nicety is gone…

        Much like you, people are always trying to find a way out of the commitment they agreed to.. if you want to be able to leave a company whenever you want, don’t sign a f’ing contract in the first place!

      • Guest1

        Nope… read the comment above… This change in policy has nothing to do with the terms and conditions of service of the contract. Letting people out of their contracts for moving out of T-mobile service areas was just T-mobile being nice, and people took advantage and abused it…so now, that particular nicety is gone…

        Much like you, people are always trying to find a way out of the commitment they agreed to.. if you want to be able to leave a company whenever you want, don’t sign a f’ing contract in the first place!

    • H8stylist

      it’s not a change to the contract, you never signed anything that stated how you can be released from said contract. you signed a agreement along with terms and conditions to abide by. the etf waivers are at tmobiles discretion………lovin your logic, keep rollin with it

    • H8stylist

      it’s not a change to the contract, you never signed anything that stated how you can be released from said contract. you signed a agreement along with terms and conditions to abide by. the etf waivers are at tmobiles discretion………lovin your logic, keep rollin with it

    • H8stylist

      it’s not a change to the contract, you never signed anything that stated how you can be released from said contract. you signed a agreement along with terms and conditions to abide by. the etf waivers are at tmobiles discretion………lovin your logic, keep rollin with it

    • Mainlandking

      Frank, nice try. But there is no adverse change to you or to the terms and conditions. But you are more than welcome to challenge that all you want.

  • Vronnie64v

    Im cancelling my service first thing in the morning , this is a change to my year and a half contract with tmobile so im out.

    • jarjon76

      So your cancelling over this? You do realize you still have to pay an ETF, right? Good luck with whichever carrier you decide to sink your money into.

      • Vronnie64v

        I have been with tmobile for 6 yrs and im tired of waiting forever to get decent phones and paying out of the ass for them and service, cricket is where im going 55 a month for everything. dont worry i wont have to pay i read the terms and conditions and i have thirty days to act on this change.I have paid my dues to them.

        • H8stylist

          rofl, 30days for change to services regarding your monthly recurring charges, not your early termination waivers. i thought you said you could read?

          WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees);
          (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS’ NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.

          don’t see anything there about etf waivers…..hmmmm, must be the REALLY fine print

        • Amaurysperez03

          (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS’ NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.

          hey bud this paragraph right here covers him.

        • H8stylist

          actually, no it does not. there is nothing in the T&C that has changed, since it does not post on how you can avoid the etf, just how your service will be provided. even IF, it was changing the T&C, a lot of times you have to prove within the time period of the change that the new T&C is adversely affecting you (i.e you have called in previously stating you are moving to china, or that you are in a area with no service). it’s not a free pass to cancel cause the terms were changed IF the T&C were changed in which this case they were not.

        • johnnyonthespot

          No it doesn’t. Nowhere in the contract did it ever say “ETFs will be waived if you move out of coverage area or move overseas.” In fact, the terms of the contract never changed. TMO is just changing an internal policy to hold people to their contracts.

        • Perrjett82

          I’ve been with T-Mobile for 13 years. You seriously can’t be changing from a national service provider because of a mere sentence change in an ETF, of which you probably never even knew about. Also when people go from a national carrier to a more local one/pre-paid carrier there are other issues in that decision. Come to North Florida on your Cricket network and you’ll have a nice dead zone. I guarantee the money you “save” from switching you will not save…you’ll probably eat on it.

        • Crazypatriotsfanatic

          This doesn’t make a change to your contract. Trust me, I work for TMobile and would be the one you talk to if you wanted a supervisor. TMobile does not agree anywhere in your contract to waive the ETF if you move, thus no change to any monthly charges or fees have been made and you are still bound.

        • jarjon76

          You don’t have to “pay out the ass” for a decent phone if you’ve been with t-mobile for years. Sounds like you’re wanting to have your cake and eat it to. Good luck with Cricket. I’m sure you’ll find something to complain about with them since you can’t have your way whenever you feel the need to have it.

        • Blabla

          wow cricket? That company is garbage and so are their phones. You expect a garbage company like cricket to get a high end phone? There is a reason why they’re so cheap. ITS BECAUSE THEY ARE SMALL AND TERRIBLE. You want a nice phone yet you’re switching to cricket. You might as well get on boost or virgin.

    • jarjon76

      So your cancelling over this? You do realize you still have to pay an ETF, right? Good luck with whichever carrier you decide to sink your money into.

    • jarjon76

      So your cancelling over this? You do realize you still have to pay an ETF, right? Good luck with whichever carrier you decide to sink your money into.

  • Vronnie64v

    Im cancelling my service first thing in the morning , this is a change to my year and a half contract with tmobile so im out.

  • determined

    What I find is that most people tend to stay with a company for long peiods of time! The people who have been with t-mobile for a decade still get upset for commiting for anouther two years! Honestly what would be best is if T-mobile introduced less focus on contract and no contract and more focus on upgrading faster! With all the new technology coming out! I am more bothered on waiting so long for a new phone at a discount then my contract commitment length! As long as I am getting the new phones coming out at discounted rates [in a reasonable time] then I don’t care how long I will be with them! It will keep me happy! I won’t think about leaving for another company with the newest handset! This will drive providing better phones instead or driving just a commitment with a customer!

    • bonus points

      Nice idea but the phones cost t mobile money too, and the more they discount phones the less they have to invest in things like increased data speeds and development of new phones in conjunction with their partners.

      This idea is great, t mo has the most retail locations by licensing the most third party retailers, however combining unscrupulous actions by third party sellers and fraud on the part of customers both native and traveling abroad and you have a significant potential loss in gross profit.

    • bonus points

      Nice idea but the phones cost t mobile money too, and the more they discount phones the less they have to invest in things like increased data speeds and development of new phones in conjunction with their partners.

      This idea is great, t mo has the most retail locations by licensing the most third party retailers, however combining unscrupulous actions by third party sellers and fraud on the part of customers both native and traveling abroad and you have a significant potential loss in gross profit.

      • jarjon76

        Well said. You have enough people trying to cheat the company as is. If they were to give discounts without contracts, that would open a Pandora’s Box that might make them go under. Like you said, great idea on paper, but it wouldn’t benefit T-Mobile in any way, shape, or form.

      • jarjon76

        Well said. You have enough people trying to cheat the company as is. If they were to give discounts without contracts, that would open a Pandora’s Box that might make them go under. Like you said, great idea on paper, but it wouldn’t benefit T-Mobile in any way, shape, or form.

      • jarjon76

        Well said. You have enough people trying to cheat the company as is. If they were to give discounts without contracts, that would open a Pandora’s Box that might make them go under. Like you said, great idea on paper, but it wouldn’t benefit T-Mobile in any way, shape, or form.

    • jarjon76

      I understand your frustrations (I have the same), but we must remember T-Mobile is in the business of making money. Giving all of their customers discounted phones every, say 6 months, is foolish on their part. T-Mobile does a good job of taking care of their long time customers, especially if you compare it to what the other carriers do (or don’t do).

      I’ve been with T-Mobile for about 6 years now and I’m on a preferred family plan and preferred Android plan. Considering I have that and can still upgrade in November, I’m pleased. Sure I would like to get the MT4G or G2 on a deep discount now, but I can wait (and I have a G1). Those phones won’t be obsolete anytime soon, no matter how fast technology is. 2 years may seem like a long time (really 22 months), but remember the old adage–your patience will be rewarded.

  • Ghoff15

    Well said……………..

  • Ghoff15

    Well said……………..

  • Jen

    T-Mobile is a business. They make their money by having customers pay for service every month. They make sure they get this revenue by having customers sign contracts. It would be horrible for business if they let everyone out of a contract who claimed they don’t have service or felt like moving someplace where there is no service. If the tables were turned, and an employer signed a contract to employ you for 2 years then decided a few months into it they didn’t feel like having you around anymore, I don’t know of a single person that would go without asking for some monetary compensation.

  • TmoRep

    ETF will still be waved for those that show proof. The difference now is that the ETF will show up on their bill and will be later removed once proof is shown that one no longer lives in the coverage area of T-Mobile.

    • H8stylist

      negative ghostrider, the pattern is full……and your customers will call back and escalate cause of your lack of knowledge thank you :).

      the policy clearly states that customers that requested the cancellation before 2/08/2011 will still be allowed to cancel, afterwards you will not. thank you, please drive through

    • H8stylist

      negative ghostrider, the pattern is full……and your customers will call back and escalate cause of your lack of knowledge thank you :).

      the policy clearly states that customers that requested the cancellation before 2/08/2011 will still be allowed to cancel, afterwards you will not. thank you, please drive through

    • H8stylist

      negative ghostrider, the pattern is full……and your customers will call back and escalate cause of your lack of knowledge thank you :).

      the policy clearly states that customers that requested the cancellation before 2/08/2011 will still be allowed to cancel, afterwards you will not. thank you, please drive through

    • Mainlandking

      Tmorep, and other idiots, if you say you are moving and you don’t have coverage where you have moved to, yet you continue to use minutes, your etf should be tripled. And if you read your terms and conditions, there is a statement that says tmobile is not responsible for service degradation or coverage…..

      • Ultimate Darkness X

        This is very true

    • abe

      you are wrong, the fee will noe be waived

      • brucewayne

        Umm YOU are wrong.. if you dont work for tmo and haven’t read the policy, then maybe listen???

      • brucewayne

        Umm YOU are wrong.. if you dont work for tmo and haven’t read the policy, then maybe listen???

        • H8stylist

          says the person who hasn’t read the policy. the etf will not be waived unless inquired about before 2/08/2011, at which point documentation is required. after said date, no proof, no documentation, and no policy will waive the etf for this reason.

  • Anonymous

    This is simply closing a loophole and telling people they have to pay back the money they saved when buying the phone. I suspect a number of people take advantage of a discounted or free T-Mobile phone, knowing at the time they are moving in a few months to an area that does not have coverage, thinking they can then get out of the contract.

    Then they sell the phone on eBay for a profit. T-Mobile is left holding the bag because it is out the contract profit and the price of the phone.

    This kind of conduct has all the elements of fraud. And it’s no different than people going on a spending spree knowing they intend to file bankruptcy.

    That’s why on bankruptcy individuals are not allowed to declare or discharge debts incurred X number of months before they file (I don’t know the time period).

    This T-Mobile policy closes a loophole I am sure cost T-Mobile millions each year (millions that we end up paying for, by the way. So people should favor this policy if it keeps our rates low).

  • jarjon76

    I applaud T-Mobile for closing this loophole. People that abused the system in this way are costing us honest, loyal customers. If you commit to a contract, you should honor it–otherwise don’t sign up. It’s like those people who sign a 2 year contract to get a discounted phone and then try to scam their way into getting phone “X” 6 months or a year down the road for the same discounted price. Honor your commitments and quit abusing the system, people! Customers like me end up paying for your stupidity.

    • Tit05

      Ur a fucking idiot

    • Tit05

      Ur a fucking idiot

    • Jeff Smith

      If T-Mobile doesn’t want people to cancel their 2 years contract. Then T-Mobile should remove the $200 ETF and State “NO Early Termination allow, or State that you will paid full or be prorated of the retail phone price or T-mobile can increase ETF to $1,000, that would really stop all the loop hole and early termination. As for now, it is the comsumer right to find any loop hole, as long it is within the legal right

  • Paul45y

    oh WTF this is bad

    • Stinkyindian

      youre an idiot

    • Stinkyindian

      youre an idiot

  • HankRearden67

    One more way in which Magenta is morphing into Big Red, without the coverage. Guess I’ll just go there next month.

    • Jdrich9

      Good riddance!

    • H8stylist

      to pay more for the service, the increase to coverage is marginal in urban areas, and the data speeds are less…….good choice

    • jarjon76

      So you want to pay more for your plan, data, and texting? That’ll show T-Mobile!

  • 305buddyluv

    WTF!! Why not have us sign a marriage certificate while your at it. The F’ed up part about this is that the FCC is allowing them to get away with it.

    • Guest1

      Get away with what? Holding people to honor a legally binding contract that they agreed to?

      When you sign a contract to get that shiny new phone at a discounted price, you are agreeing to stay with T-mobile for two years… you break that contract… you pay the ETF… Simple as that!

      Nowhere in the terms and conditions does it say that T-mobile will let you out of your contract because YOU decide to move to a non t-mobile area. The fact that T-mobile has done so in the past, was just a generous act on T-mobile’s part and nothing more. This generousity was abused and now T-mobile has decided not to do it any more.

      If you don’t want to be bound to a contract, then get an Even More Plus non-contractual rate plan and buy your phone at full retail… If you want a phone at a discount, then sign the contract and quit bitching.

    • Guest1

      Get away with what? Holding people to honor a legally binding contract that they agreed to?

      When you sign a contract to get that shiny new phone at a discounted price, you are agreeing to stay with T-mobile for two years… you break that contract… you pay the ETF… Simple as that!

      Nowhere in the terms and conditions does it say that T-mobile will let you out of your contract because YOU decide to move to a non t-mobile area. The fact that T-mobile has done so in the past, was just a generous act on T-mobile’s part and nothing more. This generousity was abused and now T-mobile has decided not to do it any more.

      If you don’t want to be bound to a contract, then get an Even More Plus non-contractual rate plan and buy your phone at full retail… If you want a phone at a discount, then sign the contract and quit bitching.

      • Ultimate Darkness X

        “Nowhere in the terms and conditions does it say that T-mobile will let you out of your contract because YOU decide to move to a non t-mobile area. The fact that T-mobile has done so in the past, was just a generous act on T-mobile’s part and nothing more. This generousity was abused and now T-mobile has decided not to do it any more.”

        I do completely agree that this is something of a courtesy that they have offered however YOU like EVERYONE ELSE on here needs to take into account the idea that just because someone is NOT in the military doesn’t mean that they are making the personal choice to move always.I don’t know how many people have had to search for jobs pretty far away from their home town and if you have to say drive 4 hours round trip to just work then you are going to look into options of moving because eventually you wouldn’t (and probably couldn’t at first anyway) be able to afford the gas money to do a 2 hour trip to work and then a 2 hour trip home every day.

    • jarjon76

      Did T-Mobile make you sign a contract? When I sign a new contract with them, I don’t recall being told I HAD to–I was given a choice. If you signed a contract, you have no reason to whine about this. You sound like someone who wants everything for free.

    • Anonymous

      the f’ed up part is you’re an idiot

  • Rfgenerator

    It’s this sort of shorted site money grab that will bring further regulation down upon the industry. It’s a fact that T-Mobile’s coverage is not as widespread as some of the other carriers. If they are going to force someone who has ended up moving into an area that T-Mobile has chosen not to provide coverage in then I certainly hope that they are planning to at least give the person a UMA capable phone of their choice.

    • Crazypatriotsfanatic

      Seriously, would you just not pay for the mortgage on the old house if you had to move? Buck up and finish you commitments.

    • My experience is that it is what T-Mobile typically does in these cases anyway.

    • My experience is that it is what T-Mobile typically does in these cases anyway.

  • SlickVic

    I’ll always stay with T-Mobile so this means NOTHING to me. :)

  • Mytharak

    Verizon did the same thing late last year. I don’t recall that being news.

    • Stinkyindian

      thats because dirty indians dont buy verizon phones and resell them, after they “move” back to india.

    • Patmvaldez

      Because bending customers over the rail and giving them some hot wet monkey love is what you expect from Verizon.

    • Patmvaldez

      Because bending customers over the rail and giving them some hot wet monkey love is what you expect from Verizon.

  • Cupcake

    I do understand that Tmobile needed to make changes to save money from contract cutters but with some of the comments I’ve read, doesn’t everyone know that Tmobile does not pay ‘retail’ prices for these phones from the different mfgrs?? They get those phones at a bulk rate and make their money off selling to us at retail or making us sign contracts to recoup the retail cost. If you cancel your contract guess what…they havent lost anything…that phone has been paid for basically with the price we pay at upgrade time. I for one am NEVER leaving them cause I like the service and my rate plan is to die for but its all about making a little profit!!

    • brucewayne

      It actually takes tmo, on average, about 14 months to recoup the cost of phone that has been discounted.

      • Ultimate Darkness X

        Actually it takes only 10 months for them to recoup the full costs and that is counting the fact that a portion of your monthly service fees goes into the maintenance and other things on the service itself.

        • H8stylist

          depends on the plan, the amount of features, number of lines, and area that the customer lives in. not to mention the amount discounted off the phone.

        • Ultimate Darkness X

          Well this is the average that I was given by my trainers while I worked there. They did of course mention that it was an average and it all does depend on those factors

    • Shawn Satterfield

      Yes, they do get a discount but it’s not as big as you think. Hardware manufacturers make their money from the sale to T-Mobile and other carriers. How big of a discount do you think the manufacturer is going to give when this is where they make their money? (Exception iPhone)

  • TOLE

    FOR THE CUPCAKE: U HAVE TO KNOW THAT IS NOT ONLY THE COST OF THE THE PHONE TMOBILE HAS TO COVER BUT OTHER EXPENSES AS WELL> ARE A LOT OF EMPLOYES FROM RETAIL SALE O FEILD TECH TO CUSTOMER CARE. BUT I THINK PPL DONT THINK THAT MUCH> “SORRY MAYBE MY SPELLING IS NOT THAT GOOD

  • bem

    Actually this will stop me from renewing my contract which is up in 2 months. Been a tmob cust for over 6 years and I live in an area which has reception. But i am planning on moving back to western ny sometime over the next 2 years to a town where tmobile has never had coverage (regardless of what their map says). figured i would just stick with them until i move but now this will just force me to go to verizon/att/sprint a couple years earlier.

  • bem

    Actually this will stop me from renewing my contract which is up in 2 months. Been a tmob cust for over 6 years and I live in an area which has reception. But i am planning on moving back to western ny sometime over the next 2 years to a town where tmobile has never had coverage (regardless of what their map says). figured i would just stick with them until i move but now this will just force me to go to verizon/att/sprint a couple years earlier.

  • MIKEEEEE

    does this mean they’re putting a tower in 38221?

    hope it has 3G.

  • MIKEEEEE

    does this mean they’re putting a tower in 38221?

    hope it has 3G.

  • Rilesman

    Considering the poor coverage of T-Mobile, this is probably not the best policy. However, a provision where a customer proves they have moved to an area with less coverage should remove the ETF. For example, maybe there is voice coverage but my Android is nearly worthless on the Edge. Why would I pay for a data plan if “Living on the Edge.”

    Of course, military members with the Soldier and Sailor Relief Act are covered…which I will have to probably use in a couple of months. Pulled down great speeds in downtown Seattle but where I am moving and working is GPRS. Total Fail. So can I cancel even though there is kind-of voice? No Data? What shall I do?

  • abe

    I will be moving to China with my 5 line account but I have a new account which i signed upo for 25 minutes ago. But i have prrof I am moving to China in the for of a Chinese ID. Yes the issue date of the ID is 2004, but it is still an ID from China so you must waive my ETF. Suck it you liar. ETF $1000.00

  • Bebo 88

    whats going on with tmo customer service i been working for tmo for 3 years n customer service has changed so much for example a couple weeks ago i had a customer come into the store because she lost her phone and the person that got the phone made calls to Australia and they wouldnt waive the fees for the loyal customer and back in the day that was something customer service would fix for a customer no problem… whats going on??? if a customer doesnt have service to somewhere they maybe just moved to or something of that nature tmo should have the common courtesy to waive that for them, i love working for tmo but bad customer service isnt going to help us in anyway it doesnt make sense to take a step forward but 2 steps back

    • brucewayne

      You say you have been working for tmo for 3 years?? Then you haven’t read policy, or haven’t bothered to follow it. There are always “one-offs” for credits, but it has ALWAYS been policy that if a customer doesn’t call to report a phone lost or stolen, they are responsible for the charges. Could you imaging if everyone made international calls and then called in to say my phone was stolen and we just waived it for them. Then there would be no tmo because we would go out of business. And you talk about all the changes. We are making the changes to fall in line with the other carriers. We have just been “giving” away money for issues we shouldn’t have and it has cost us. I understand looking out for the customer, but if there is no T-Mobile, there will be no T-Mobile customers.

      • TalOrtRal

        Meh, T-Mobile hasn’t really been “giving away money”. Many people have to move out of country for work and if T-Mobile doesn’t even have service whatsoever in that country, then of course they should let that person out of their contract. I think it’s interesting that, as always, military deployments are the exception. I am from a mostly military family, so I think it’s fine, but I think most people’s argument for this would be “in the military they don’t have a choice”. Have people ever thought that many people in other lines of work also don’t have a choice?

        Not that it was that easy to get the fee waived even before this change. Last year, I moved to Paris for work. I let Tmo know well ahead of time, they told me the information I needed to give them. Once I had my new permanent address I sent them even more than I needed to. Some mail with my address, a copy of my French work visa, and my French visitor’s ID. Over the next 6 months, Tmo put 3 different $400 charges on my credit card. Each time, I would call in and spend at least an hour on the phone making them explain what had happened. It was always a lie about how they had lost my proof of moving. So I would re-fax all the info to them and they would say basically, “It’s too late now.” Only when I got huffy about how it’s pretty unprofessional to lost my private information, including pages from my passport, would they refund the charge. Then a couple months later, the same charge would be applied to my card again and I’d call and they’d give me the same line of BS.

        Worst experience I ever had with a cell company. I actually think it’s good that they’re changing the policy, because at least now it’s not a lie.

        • Antioch

          The reason tmobile allows for waivers in military situations is they are legally obligated to do so, read the soldiers and sailors relief act.

      • Bebo 88

        I understand what you mean, i didnt want to get into so much detail but the girl came into the store the day after and in the notes it showed that she had called to suspend her service the day she lost her phone (the day before) and tmo made her aware of the charges and didnt help her with that and when i called for her they told me the same thing, that “there valid charges” how are they valid charges when she has no previous history of calls to Australia, I would understand if shes ever even made just 1 call to australia i would understand but nothing and they still wouldnt help her and i would even understand is shes a new customer and i cant remember exactly how long shes been with us but it was for a couple years.

        • H8stylist

          i understand that frustration, personally i think all accounts should have a international block on them for that very reason, and on sign-up just simply ask the customer if they would like the ability to call internationally. simply having the block on there will prevent those situations and cust can still receive international calls with it. just can’t make them.

          thing to remember is there is always a reason for those type of policies cause like previously stated people would make 100s of dollars in calls and clame they lost their phone. or, i have actually seen this with a friend, their child makes a friend on aol and gets their phone number and makes long calls and daddy didn’t see it till next months bill came out. now the second one is frustrating as well, but you are still responsible for the people that use the phones on your account, regardless of how they are used.

        • Antioch

          Again regardless of circumstance the policy has always been, up and until the customer calls to report the phone lost and / or stolen they are responsible for charges, regardless of previous calling history. Dealers like yourself are the reason we hate talking to you in customer service

    • H8stylist

      giving customers credits for non tmobile errors =/= customer service.

      • TalOrtRal

        Well, fair enough. But they used to be the only carrier that made things fair by giving all customers the same privilege as military customers. Now they’re being exactly like the other carriers: giving an advantage to military when others have to relocate for reasons equally out of their control.

        Note: Even if you’re a contractor for the military and have to relocate, you can’t take advantage of this loophole. Yet active military can.

        • H8stylist

          because in the military you can’t exactly say “no sir, i will not move”. besides, military are always afforded certain luxuries as they are not only working for the government they are our defense. defending your country/other countries is > everyday workforce

        • Anonymous

          I am so tired of this kind of bull crap. Im sorry, im just as patriotic as the next guy but everyday workforce = job, military = job, therefore military = everyday workforce. Who grows the food that military eat? who makes their uniforms, ammunitions, tanks and planes? What about doctors, engineers, and business people that figure out contracts for the best weapons they can get? They are getting paid for what they do. No body forced them to join, our entire military is volunteers. The only time I think that military > everyday workforce is when there’s a draft and those that choose to go instead of dodging the draft.

        • H8stylist

          does the place where you work have a higher mortality rate than the military?

        • Anonymous

          you are missing the point, my point is they CHOOSE to be in the military, nobody forced them, and as unpatriotic as it sounds A LOT, not all but alot of enlisted guys are in the military because its the best paying/benefits job given their education and skills. I support the troops but I just refuse to be pressured into hiking them up like they all took a pay cut to to join the military and die for our country purely out of patriotism.

        • Antioch

          Read the soldier and sailors relief act and come back

        • Anonymous

          read my response again and come back, wtf does the relief act has to do with anything? It doesn’t make you look more intelligent just because you’re throwing acts around

        • Antioch

          The soldier and sailors relief act legal obligates companies offering contracts to release military customers from legally binding contracts when on official military deployments. thats why i told you to read it tard face

        • Anonymous

          I never argued against whether the military should or should not be allowed to get out of their contract. I was arguing against this point “defending your country/other countries is > everyday workforce”. Thats why I told you to read what I wrote muff lips.
          But let say for the sake of argument, if military is allowed to cancel their contract due to deployment without ETF. Wouldn’t it create a loop hole because military personal almost always knows when they would be deployed. Wouldn’t this allow them to get themselves a nice new $500 phone every time they get deployed?

        • Antioch

          The point is moot, tmobile cannot legally obligate these customers to contracts. if you want to complain about it contact your congressman to repeal the law

        • Antioch

          b) PENALTIES-

          (1) MISDEMEANOR- A person who knowingly resumes possession of property in violation of subsection (a), or in violation of section 107 of this Act, or who knowingly attempts to do so, shall be fined as provided in title 18, United States Code, or imprisoned for not more than one year, or both.

          (2) PRESERVATION OF OTHER REMEDIES AND RIGHTS- The remedies and rights provided under this section are in addition to and do not preclude any remedy for wrongful conversion otherwise available under law to the person claiming relief under this section, including any award for consequential and punitive damages.

          section 302 of the soldier and sailors relief act

        • Actually YES, mine does!!

        • anon

          With your logic, I could say cheeseburger = food, pizza = food, so cheeseburger = pizza, which is way off. Just because A=B and C=B doesn’t mean A=C. Really is a simple concept.

        • Anonymous

          ok ya we not taking the LSAT here buddy. A does = C because they might be different foods just like we have different jobs but in the end they serve the same purpose. Cheeseburger makes you full, pizza makes you full. Our jobs makes us a living and military jobs makes them a living.

      • Anonymous

        This guy obviously works for T-Mobile. Quit arguing with him, he sees no side except for the companies.

        • H8stylist

          where i work is not the point of my argument. yes i work in customer service, not t-mobile though. the point of my frustration is the lack of consumer responsibility. if you agreed to something and YOU change the variables of that agreement, why should the owner of the contract be held responsible?

          there are many times i don’t agree with company changes, big business and the like. using my place of employment as a stance for your disagreement with my points of view though is only stating you don’t have a valid counterpoint to them.

        • TheRealDeal

          You sound just like the t mobile reps. An absolute joke. Consumer responsibility? What does that entail exactly? Most people go out and spend money on a cell phone and an average of $63/month on a service (rough average in 2008 — we know that is probably more at this point), yet they’re the ones that are responsible for the service they receive? How does that make sense? People don’t go out and fix the towers themselves, that’s the job for the providers. To sit here and say it’s “consumer responsibility” to find a place/area/location that has service is ridiculous, just like all of your posts on here. You must live in mommy’s basement or a $#%& apartment and not have real bills. Regular people don’t have money to be blowing on a cell phone service that doesn’t work, let alone an early termination fee that they now have to pay. Technically, they sign these contracts with intentions of using it in a certain area. If that area changes, so should the terms of the contract, therefore negating the ETF.

  • Luvmymanda0211

    Well since they changed the terms in your contract .by law does that give you a right to get out of it now.because I moved do to a flood now I get horrible service

    • H8stylist

      no terms were changed, read the T&C, then come back

  • Senor Chang

    Look at how many people post these dunder-headed comments, soooo angry about it. So far I’ve only seen a handful of comments that even came remotely close to identifying the reason for this which is: SCAMMERS who screw Tmo out of these phones.

    hey consumers… you don’t like this change? Then BLAME THE GUY SELLING YOU GALAXY S PHONES FOR SUPER CHEAP AT SOME LITTLE BOOTH IN THE MALL OR OFF THE STREET.

    Sheesh. And don’t sign contracts anyway, you save more money that way to begin with. How you all gonna be mad about non-waivable ETF fees when you pay around 15% more per month on a contract? Good god people use some common sense. Wow, look: No contract, less cost per month, no worries about ETF! Whoop!

    • H8stylist

      or do the reasonable thing, when you move, check the service in the area where you move to. moving does not change your obligations, so make it easy on yourself when finding a new apt/home. if you signed a contract for a gym membership they don’t give you an out if you move to an area without a gym. if you buy a car do you get out of the agreement if you move to another country where you can’t drive U.S. vehicles?

      • Asdasdf

        Actually my gym has an out clause if I move out of their service area. But hey you know it all right?

        • H8stylist

          first of all, never claimed i did. anyone who does, is a self-proclaimed idiot. secondly, you are just arguing for the sake of arguing now. however, the gym in my area (as well as bally’s) holds you to their agreement regardless where you move, as well as you have to give a “written 30 day notice before cancellation”. i never said ALL gyms, as i never have said ALL wireless carriers have the same etf policies. i am merely trying to put some actual logic in the argument wheras you are simply trying to strip it away.

          but, meh, some trolls don’t react very well to logic i guess

      • Turn it in or pay up

        Yes, lets all decide to have our mobile coverage dictate where we buy our homes. Forget about the affordability, proximity to work, family, etc. As long as it has mobile coverage, we’re all good. Don’t mean to be a snot, but isn’t that a little drastic? Maybe I am wrong, please correct me if I’m wrong (I haven’t had a mobile contract in years), but isn’t the contract agreeing to provide you with service, as well as the new phone? Seems to me if they cannot provide you with service and you can supply proof of moving out of their coverage area you should not be penalized. I do believe that scammers that take advantage of this.& ruin it for the rest of us. Maybe a tougher proof of moving out of service area or giving the option to turn in your handset to waive the ETF (you’ll be getting a new one anyway with a carrier that can provide service) or you can pay up & keep your phone.

        • H8stylist

          the terms and conditions actually state:
          7. Service Availability. Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service area, coverage and quality may vary and change without notice depending on a variety of factors including network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service varies. You agree we are not liable for problems relating to Service availability or quality.

          nothing in there states t-mobile agrees that they have to provide service under the contract terms. as you stated, there are a lot of factors to consider when moving. however, if communication is so important, if you do not plan on having a landline, then why is it drastic to pull out your phone when you are moving and say “hmmmm i don’t get any service here, maybe we can find something in the area where i do”. i am not stating that it’s the final answer to where you move, but it is in the end YOUR decision. if you spend less than the cost of the etf to move to a location where you or your family are happy, then that’s where you should be. if you can find a compatible place where you have service and everything else is good, then everyone wins. don’t make t-mobile liable for your life decisions

  • Crazypatriotsfanatic

    I can understand people not wanting to pay ETF’s. I don’t want to either, that’s why I paid for the service until my 2 years was up and didn’t sign another contract. The key word here is contract. You AGREE to hold service for 2 years and TMOBILE agrees to provide it. If you opt to cancel your service then you AGREE to pay the termination fee. If you buy a car and then move to the middle of the city and can’t have it any longer you don’t get to call the bank and tell them you’re done paying for it. “But hey, I moved to china, so I shouldn’t have to keep my end of the bargain.” I’m pretty sure TMobile doesn’t tell customers that they have to move over seas so do the right thing and uphold your end of the agreement. I get so tired of a society where people think everything should be provided and they be held responsible for nothing. Who the hell raised these people?!?!?!?

    • DP

      A car is a tangible item that you can get to recoup your costs. Service that is not being offered can’t be recouped in any way. If they agreed to buy back the phone or something, that’d be one thing, but forcing people to pay when those people are no receiving the service is completely different. If you move to an area where T-Mobile does not provide service, then they are not holding up their end of the bargain either.

      • Alexfajardo825

        the reason you signed the contract (the phone) is a tangible item, and you can sell it to recoup much of the ETF, so your theory right there is wrong. ESPECIALLY Tmobile you signed a contract to get the phone for cheaper not the service.

    • Cemuzan34

      Ok i m an international student and studying english.. my bill was $173 bc i had a plan for 500 minutes and i used 700 minutes they charged $113 for 213 minutes.. is this fair ? ok then i was gonna pay it then i was gonna cancel it but they said they would gimme discount like $40 and they changed my plan and CR made me have 2 year contract and said i could cancel it whenever bc i m international student.. now they dont do it and ask me $200 they will get my dick at the end but how can you defend t mobile? T MOBILE IS THE WORST OPERATOR IN THIS COUNTRY I HATE THEM

    • EJ

      T-mobile does not agree to provide service. In fact, I moved two miles from my old home and now get NO SERVICE. They will do nothing to fix this and want me to pay $400 ETF for my two lines. I have been with them for 7 years and this issue has caused me to switch and be rid of them. You would think a loyal customer would be important to them, but this is not the case.

  • Vronnie64v

    ok me and tmobile have reconciled im still with them and they have given me a deal i could not refuse.

  • Vronnie64v

    ok me and tmobile have reconciled im still with them and they have given me a deal i could not refuse.

  • Vronnie64v

    now there is something to be said about good customer service to good customers.

  • Jsmith23

    Its very fair im sick of people saying well I moved so I don’t think I should have to honor a contract since I don’t get service anymore!

    • IknoIT

      People do not move with contingencies on wether not they have cell phone coverage, I think that if they cannot supply towers then why pay for “no service”

      • H8stylist

        ok then how bout a contengencie where if they moved to an area with no service, they don’t get an etf, but they have to pay full retail for the phone they subsidized? so they get an extra 300.00 on their bill for that hd7 they got for 99.99. tmobile didn’t ask the customer to move, so why should the customer choose to move to an area with no service and keep all the benefits of the contract with no penalties?

  • Lilmicky3

    3 WORDS COULD ONLY DESCRIBE IT ….i love it

  • mh646

    Sucks…..

  • IknoIT

    So is this a change to my contract??? Do I see the possibility of canceling my service w/o paying early termination because of this change? Hmmmm…

    • Works for a Wireless Carrier

      No, it’s not a change to your contract. Waivers of early termination fees are in no way promised or implied in the terms and conditions of T-Mobile (let alone any wireless carrier). They all state that if you cancel early, you pay a fee.

    • Works for a Wireless Carrier

      No, it’s not a change to your contract. Waivers of early termination fees are in no way promised or implied in the terms and conditions of T-Mobile (let alone any wireless carrier). They all state that if you cancel early, you pay a fee.

    • jarjon76

      Stop trying to get out of what you committed to. This has ZERO effect on your contract.

      • DP

        Actually it does. If this changes the terms of the original contract, he/she can legally nullify the original contract and choose not to continue with a new one.

        • H8stylist

          /sigh, read the T&C before spouting off at the mouth, or atleast read the comments already posted in this article……nothing in the T&C has changed, nothing in the contract has changed.

  • bystander

    No $hit t-mobile, what did you think would happen? you lose money, then you realize one of the reasons is because you let so many people walk with smartphones and no ETF… It’s about time!

    • dij

      ur a f*cking moron.  what about the people that actually have no service and/or are moving abroad?

    • dij

      ur a f*cking moron.  what about the people that actually have no service and/or are moving abroad?

    • dij

      ur a f*cking moron.  what about the people that actually have no service and/or are moving abroad?

    • dij

      ur a f*cking moron.  what about the people that actually have no service and/or are moving abroad?

  • Matt

    wow, I’m pretty sure legal challenges here will set this back, because there are a lot of issues with this.

    • Ultimate Darkness X

      There will probably be attempts however they are completely in the clear legally seeing as they are NOT modifying the T&Cs and they are NOT modifying the contract in anyway. They are just changing an internal known policy that states they would waive what they could consider a valid fee.

    • Ultimate Darkness X

      There will probably be attempts however they are completely in the clear legally seeing as they are NOT modifying the T&Cs and they are NOT modifying the contract in anyway. They are just changing an internal known policy that states they would waive what they could consider a valid fee.

  • Patmvaldez

    First I get the text about Tmobile charging us Texas residents a “Texas Recovery Fee” and now this. Boy, Tmobile is just chock full of good news this week!

    • Ultimate Darkness X

      Chances are that “Texas Recovery Fee” has nothing to do with T-Mobile themselves, you have to remember a lot of those things are regulated by the state.

      • Lawless

        It was a fee that T-Mobile charged to help them deal with the fees Texas charges them. instead of T-Mobile paying their bills, we do.

  • Bauer

    After all is it a German company that came to US to milk Americans

  • Bauer

    After all is it a German company that came to US to milk Americans

  • Eva

    Another awful move by an awful company. I’ve had very unpleasant experiences with tmobile and am happy I was released from my contract with only minor scrapes and bruises. I highly recommend looking up their CEO email listings on consumerist.com if their customer-service line is of no assistance, which is highly likely. Speaking directly with their VP, Pancho Hall, was the only way I was able to get out of my contract even after it ended! (They told me I had gone online and signed up for another two years. LIES!) He can be reached at 877-290-6323, ext. 3418039.

    • H8stylist

      while in certain situations where your contract is extended without your knowledge (and i use that term lightly, since people don’t care about the fine print till it affects them) it is understandable that you would be able to avoid the etf as that is a simple contract reversal.

      however, this move is not awful, as rules are made for the masses not the exceptions. only a small number of honest people would be affected by this. however, as previously stated this was a move that was made to protect t-mobile from people trying to exploit a courtesy. while you may think t-mobile is a horrible company i am sure you will find that the other “saintly” providers have the same or worse policies.

  • Anonymous

    Well, once again, the deeds of the bad effect the innocent. Too many times people “move” to a new area and cancel their contract only to come back with their $500 phone and put it under a cheap plan or sell it.

  • keridwyn

    This seems to be another brick in the wall T-Mobile is building between it and the customer. I’m one of the oldtimers with T-Mobile (remember Voicestream?) and the past year the customer service has completely bottomed out. I used to rave about how good the customer service was; now if I can get off the phone without being in tears it’s a miracle! I guess military deployment isn’t really such an admirable thing to this company–I understand that times are hard, but when times are hard, you work harder to keep your customers happy and feeling appreciated. I bet a lot of those servicemen and women would have come back to T-Mobile after their deployment–now they, like me, are just sitting out the contract.

  • keridwyn

    This seems to be another brick in the wall T-Mobile is building between it and the customer. I’m one of the oldtimers with T-Mobile (remember Voicestream?) and the past year the customer service has completely bottomed out. I used to rave about how good the customer service was; now if I can get off the phone without being in tears it’s a miracle! I guess military deployment isn’t really such an admirable thing to this company–I understand that times are hard, but when times are hard, you work harder to keep your customers happy and feeling appreciated. I bet a lot of those servicemen and women would have come back to T-Mobile after their deployment–now they, like me, are just sitting out the contract.

  • TheRealDeal

    h8stylist is a dumbass. First of all, companies don’t get to the top by treating their customers like $#!%. Which is exactly what tmobile does. If they want to change their fee to prevent some of their losses, then so be it. T mobile generated $5 billion in revenue and $320 million in the third quarter alone for 2010. For them not to listen to certain complaints of their customers and not try to help them is ridiculous. If a customer moves to an area that has no service, that fee should be waived, as you’re not getting the service you pay for. (Unless you base your move on your cell coverage — absolute dumbest solution I’ve ever heard). But wait, T mobile doesnt “guarantee” service, only a “phone” for your monthly contract. So basically this company that you are willing to pay money to you, knows up front that they are going to scam you the entire two years.

    Don’t believe me about scamming? How many people think t-mobile has 4g coverage? It certainly appears that way, with all of their advertising. Truth is, their “HSPA+” network is not 4g. No company is perfect, but to sit here and defend them, even when they are clearly wrong, is well, just plain wrong.

    • aaronh

      T-mobile customer service is BEYOND HORRIBLE. I spent over 26 hours of talk time with their rude, impatient, overseas reps on the phone trying to get a replacement phone sent out. They lost it twice, and had to do a “research” over and over and continued to lie over the phone about arrival times. Was with them for almost six years, and had only replacement phone done before as it was defective. Do NOT ever use T-mobile, because one day when you need to talk to customer service you’ll see why they have such a bad reputation. I cannot stress enough how bad I was treated.. and I’m a normal person, and was nice over the phone however you can’t work with a dishonest company no matter who you are.

  • Joeyd_usmc2141

    That is really bad so if you move and they do not provide service to that area you are to keep paying on a phone that you can’t use that needs to be changed. If they did not have such terrible service all over they would not have that problem

  • rick dunston

    t mobile is a suck ass wannabe cell phone company that has totally screwed me for the past two years and i cant wait until the screwing is over i hope they rot in hell. they are a living breathing parasite. the service sucks the navigation is a complete failure customer service is the worst ever ive had up to 20 droppped calls a day after cancelling my insurance plan cancelling the web and any other services that the charge extra for i am still paying almost $90.00  a month for nothing but aggravation. all i can say is thanks tmobile for the absolute worst cellular experience in my entire existence

  • jim

    As stated a hundred times over, T-Mobile is a terrible company with poor customer service and even worse cell phone reception. T-Mobile is a sinking ship, so they have to make money any way they can (I.E, Early Termination Fees, etc). I recommend staying away from the company in general, but do NOT sign up with T-Mobile unless you live in a metropolitan area. You will not get service, and you will have to pay an ETF to get out of their stronghold.

  • jim

    As stated a hundred times over, T-Mobile is a terrible company with poor customer service and even worse cell phone reception. T-Mobile is a sinking ship, so they have to make money any way they can (I.E, Early Termination Fees, etc). I recommend staying away from the company in general, but do NOT sign up with T-Mobile unless you live in a metropolitan area. You will not get service, and you will have to pay an ETF to get out of their stronghold.

  • jim

    As stated a hundred times over, T-Mobile is a terrible company with poor customer service and even worse cell phone reception. T-Mobile is a sinking ship, so they have to make money any way they can (I.E, Early Termination Fees, etc). I recommend staying away from the company in general, but do NOT sign up with T-Mobile unless you live in a metropolitan area. You will not get service, and you will have to pay an ETF to get out of their stronghold.

  • Josh

    We recently moved to an area where we get absolutely no cell phone, texting or internet service and have notified T-Mobile of this, but, of course, the deactivation fee will not be waived.  They basically called us a liar and insisted we DO get service according to their GPS system.  I told them to send a representative up here to verify the lack of phone service in this area, but, of course, they will not.  We are stuck paying for phone service that does not work and with a company that does not care about customer service … all they want is their money.  Not having service up here has proved problematic for my family and we have already had an emergency situation with my wife’s car being stranded on her way home from work and no cell phone service to alert anyone.  She had to walk to someone’s house, borrow their phone and call for help.  What if it had been a life/death emergency situation, which I posed to T-Mobile, but their representative didn’t care and kept repeating himself over and over that it isn’t their policy to  waive the deactivation fee and continually kept saying we DO have service where we now live … basically calling us liars.  We will never go back to T-Mobile … I have never seen such poor customer service and uncaring attitudes about people’s lives in my life from a company.  I am at a loss as what to do now about this dilemma.  Any suggestions?

    • Driding369

      If your phones are worth anything u can trade them in at a radioshack and pay the cancellation fee with the credit u receive through the precise system that radioshacks have. Sometimes, some stores will not allow a payment made with a trade in or gift card only cash, in which case u can talk to a Sprint representative if of course Sprint is an active carrier where your at an fits u, Sprint hates EMOBILE and will do much work to get a t-mobile customer transfered. When I canceled tmobile I had two separate account, one dealer county and one none. I played the etf the first time with trading in my old g2x the second one I called Sprint and they actually gave me 200 credit on my acount which yes in the long run I had to pay tmobile but I didn’t have a cellphone bill for about 3 months. And my EVO 4g for my girl was free and I traded in a galaxy vibrant and payed 50 dollars for my EVO 3d and I’ve never been happier with the service. Radioshack is where It’s at, u just have to find one where they actually care. If they say there’s nothing they can do… There lying and they don’t care. Try a different one.

    • nic

      Take your handsets into a store and have them examine all of your settings. If you have towers nearby, something isn’t right. You say they basically called you a liar, but you know they did not actually call you liars. You say that TMo doesn’t care about it’s customers, but that’s your take on it. It’s not true. They care about their customers, but you may have had an attitude with the rep you spoke with that got you nowhere. I can understand your frustration and need to make things work right. TMo hires all kinds of people, so if you don’t like the results of one rep, wait a bit and call back. And/or go into a store and see if you can generate some help. There are always resolutions to problems, but not if you go in charging, aiming to take down anyone in your way. Perhaps there is a logical reason for your loack of service. In 2007, I was unable to get service for 10 days. Turned out one of their towers was down and it was before they had added more towers in my area that my phone could have reached signal from. Also, there is a feature in your hadset that will enable you to connect to AT&T towers when TMo is down. Thoroughly inspect all your settings.

  • Josh

    We recently moved to an area where we get absolutely no cell phone, texting or internet service and have notified T-Mobile of this, but, of course, the deactivation fee will not be waived.  They basically called us a liar and insisted we DO get service according to their GPS system.  I told them to send a representative up here to verify the lack of phone service in this area, but, of course, they will not.  We are stuck paying for phone service that does not work and with a company that does not care about customer service … all they want is their money.  Not having service up here has proved problematic for my family and we have already had an emergency situation with my wife’s car being stranded on her way home from work and no cell phone service to alert anyone.  She had to walk to someone’s house, borrow their phone and call for help.  What if it had been a life/death emergency situation, which I posed to T-Mobile, but their representative didn’t care and kept repeating himself over and over that it isn’t their policy to  waive the deactivation fee and continually kept saying we DO have service where we now live … basically calling us liars.  We will never go back to T-Mobile … I have never seen such poor customer service and uncaring attitudes about people’s lives in my life from a company.  I am at a loss as what to do now about this dilemma.  Any suggestions?

  • Buzzy32

    I can’t understand why why why some people can not just get a simple T.mobile SUCKS into their heads. Bad service, bad network, worst customer service, they are thiefs, they are thaught to tell lies, and that is why we all want to cancel the service

  • Buzzy32

    I can’t understand why why why some people can not just get a simple T.mobile SUCKS into their heads. Bad service, bad network, worst customer service, they are thiefs, they are thaught to tell lies, and that is why we all want to cancel the service

  • Dan

    GO F* URSELF T-MOBILE

    I WILL NEVER USE THEM AGAIN.

  • Ashley Karels

    super bad…wouldn’t this be a chance of the contract in itself of which these people could get out of the ETF’s by changing the contract? Shit.

  • Ragamuffingirl

    This cancellation policy was the reason I signed up with T-Mobile 3 years ago.  I was not aware of the change, and now I can’t get out of the contract.  No one at customer service was even aware of this policy to begin with.  They were so unhelpful and not knowledgeable about their own policies.  T-mobile – never again.

    • nic

      Early termination fees have always been around. I have been a TMo customer since they were VoiceStream, and yes, there were early termination fees. It’s nothing new, and all carriers have the early termination. Not fair to blame TMo when, if you read your contract, you will clearly see it stated. It also states this in many other areas – in store; brochures; on ads; TMo online website; their reps mention it when you sign up… WHY do people keep saying they don’t know about it and that TMo reps don’t know their own policies when it is and always has been everywhere to read about? It’s no secret!

  • First off, they can not change policies that were enacted during your contract term. Any and all policies that were in effect when you signed a contract are legally obligated to be extended during your contract, otherwise your contract was null and void once any changes were made. Contracts legally must be agreed by both parties, if one party changes the contract, but the other does not accept, agree, or acknowledge the contract, it is null and void, and any and all stipulations and policies that changed from it are also null and void. So this policy is null and void as well. And it would be illegal (at least in many states like California) for them to try to uphold this. Even more illegal if they try to force you to pay the ETF if they no longer can provide service you were paying for. ETF is not a penalty, but part of their rates, and if there is no service rendered but you are paying the rate, its fraud and extortion, and that is illegal. So this entire fiasco is illegal. Nice try.

  • Dee_mia2

    I tried to downgrade my plan since I recently changed jobs and took a huge pay cut. I was told I could not change the service unless I paid the early termination fee. Any thoughts or advice?

  • Dee_mia2

    I tried to downgrade my plan since I recently changed jobs and took a huge pay cut. I was told I could not change the service unless I paid the early termination fee. Any thoughts or advice?

  • Dee_mia2

    I tried to downgrade my plan since I recently changed jobs and took a huge pay cut. I was told I could not change the service unless I paid the early termination fee. Any thoughts or advice?

  • Dee_mia2

    I tried to downgrade my plan since I recently changed jobs and took a huge pay cut. I was told I could not change the service unless I paid the early termination fee. Any thoughts or advice?

  • Fairylady913

    i lost my job and cant pay this disconection charge ok do i just let it go

    • nic

      So sorry for you on the loss of your job, but you are still responsible for your bills. I am not with TMobile, but just someone attempting to employ common sense. I would check around to see what kind of assistance there might be, if any. Best of luck. Oh, and don’t forget that whatever bills you skip out on will only harm your credit rating if left unpaid, which could make life even more difficult. Best to make some type of payments. If I were you I would contact TMobile and explain your situation.

  • DB

    I just had a Chat with a T-mobile rep name Amberly. Couple of months ago I moved to MT, where T-mobile has no reception. After 3 months using Roaming, T-mobile asked to disconnect me. They left me a voice mail says: on July 27th, this number will be disconnected. Therefore, on July 27th (around 630pm), I went to ATT and ported my number. On my last bill I got $200 termination fee, reasoned by “you were still under the contract”. Seriously T-mobile? What did you expect me to do T-mobile? Don’t get T-mobile!

    • nic

      Unfortunately, there is more to your story because things just do not work that way as you stated.

      • chloe

        no i used to work there, and before this new change got applied you could cancel due to no service in your area.. but it seems like since he did it in july the rep might have told him one thing and they did another..

        • nic

          I’m going by what I read in the contract, in the terms and conditions. Also, TMobile would know whether or not there was service in a given area. Sheesh.

      • Dantay112

        NI get a life!  I just left tmobile because reception is getting worse.  I think that when ATT discussed a merge, Tmobile decided not to renew some of their towers.  I had been with tmobile for 10 yrs.  If they send me a etf, they can eat it.  Eye for an eye…NIC tower problem being a customers???  PLEASE!

        • nic

          Dantay, take off your blindfold and enter the real world.

        • nic

          Dantay, take off your blindfold and read from the real world. The failed merge has nothing to do with towers, but your local phone company does. Also, a full early termination fee of $200 will actually be more than $200, and it will include your last months statement since TMo bills a month behind. Any ETF will be have more legit charges factored in. And I never said tower problems were the customers fault.

    • nic

      Unfortunately, there is more to your story because things just do not work that way as you stated.

  • DB

    I just had a Chat with a T-mobile rep name Amberly. Couple of months ago I moved to MT, where T-mobile has no reception. After 3 months using Roaming, T-mobile asked to disconnect me. They left me a voice mail says: on July 27th, this number will be disconnected. Therefore, on July 27th (around 630pm), I went to ATT and ported my number. On my last bill I got $200 termination fee, reasoned by “you were still under the contract”. Seriously T-mobile? What did you expect me to do T-mobile? Don’t get T-mobile!

  • marggi salas

    i have T MOBILE  for 13 month i have try to get out of this plan because is to expensive and im in a budget i have try cellwaspp.com and cellutradeusa.com i have not had success. what hurts me the most is that i was moving out of the usa permanetly i call them to cancel my plan and they told me that i had to pay 200 per line ( ““new policies of the companie““`)  which they did not tell me about it i will very desapointed about this. i dont have the money to pay 200*3= 600$$$ to cancell my plan with them 

  • Rebecca Northaman

    T mobile is a piece of sh**. We had an engineer come out from Tmobile saying that there wasn’t service in this area. After dropped calls, missed calls. Etc. We just cancelled, why effing pay for a service that doesn’t work? Still stuck with the $200 per line, early termination fee. We sent letters, spent hours and hours on the phone with customer service reps that just don’t five a ___. What a mother F**** piece of Sh*^ company. 

    • nic

      The towers are/were probably your problem. That is not necessarily TMobile’s fault if your area isn’t close to any towers that can or cannot get signal from TMobile or AT&T towers. Other phone carriers can dictate that and it takes time for coverage to happen in remote areas. Google it. Another thing some people may or may not realize is the powering off and back on of their handset. If you were at home, but then drive to work, your handset may still be trying to connect with the tower nearest your home. And the other way around. But if one powers down and back up, the handset can connect with the nearest tower. As for your termination fee, ouch, indeed. But $200 up front is far better than continuing to pay for a 1 or 2 year contract when you said your service was not up to par in your area. That is part of the contract, and all carriers have early termination fees. As well, anyone can check coverage for their area’s to see if the coverage is in their area. Sometime GSM is better while other times it is CDMA. 

    • nic

      The towers are/were probably your problem. That is not necessarily TMobile’s fault if your area isn’t close to any towers that can or cannot get signal from TMobile or AT&T towers. Other phone carriers can dictate that and it takes time for coverage to happen in remote areas. Google it. Another thing some people may or may not realize is the powering off and back on of their handset. If you were at home, but then drive to work, your handset may still be trying to connect with the tower nearest your home. And the other way around. But if one powers down and back up, the handset can connect with the nearest tower. As for your termination fee, ouch, indeed. But $200 up front is far better than continuing to pay for a 1 or 2 year contract when you said your service was not up to par in your area. That is part of the contract, and all carriers have early termination fees. As well, anyone can check coverage for their area’s to see if the coverage is in their area. Sometime GSM is better while other times it is CDMA. 

    • nic

      The towers are/were probably your problem. That is not necessarily TMobile’s fault if your area isn’t close to any towers that can or cannot get signal from TMobile or AT&T towers. Other phone carriers can dictate that and it takes time for coverage to happen in remote areas. Google it. Another thing some people may or may not realize is the powering off and back on of their handset. If you were at home, but then drive to work, your handset may still be trying to connect with the tower nearest your home. And the other way around. But if one powers down and back up, the handset can connect with the nearest tower. As for your termination fee, ouch, indeed. But $200 up front is far better than continuing to pay for a 1 or 2 year contract when you said your service was not up to par in your area. That is part of the contract, and all carriers have early termination fees. As well, anyone can check coverage for their area’s to see if the coverage is in their area. Sometime GSM is better while other times it is CDMA. 

  • Suluamai

    Take them to Court, the State of Washington laws stands firms behind it signed contract, prior not the new changes if you are not being notified properly & if you missed then be it type of thing..I too is fighting & sue T-Mobile for ripping off people with their signed contract bullshit. Never fall into this Money Making rip off Bull business!

    • Nicnewz

      What a ridiculous comment. Taking a business to court is no easy task. The state of Washington’s laws are not nationwide. This person clearly states they are no longer under contract. And TMobile is not ripping that person off. That person just didn’t appear to understand how the bill cycles work.

  • Callalilyz

    my contract was up 3 months ago but i didn’t need to cancel it until recently. I called them to cancel the 4lines we have and I was told it will take affect on the next billing cycle (which is another 26days). So even if i am not using the phone, i still have to pay another full month for all 4 lines… how ridiculous is that? I asked to speak to a manager and the Tmobiles rep didn’t not want to transfer me to anyone, and that there was no manager and that there was noone who can help me in that matter. What kind of customer service is that ? Tmobiles customer services is the worst I have experience.

    • nic

      When your contract is up and you remain with TMobile you revert to a month-to-month pay customer. There is no more contract, your requirements have been met. However, should you choose to cancel your TMobile service, you must do it within the billing cycle guidlines. (What is your bill cycle?) If you are already into another cycle, then this is why they are billing you for the remaining 26 days. I would call back and ask them if they will pro-rate your current bill. See if there is any other solution. You might also try going into a TMo store and discuss this with a rep or manager/assistant manager and see what guidlines they might be able to provide. If nothing can be done, find out when you can cancel and swith over to the other carrier you might be deciding to go with, if aplicable. TMobile’s customer service is no different than any other carrier’s CS.

  • Dboy

    Tmobile scam me!!! I signed a contract because of a fathers day promo free internet for a year after 3 months I waited 3 months no free internet called numerous of times spoke 2 at least 10 stupid reps every single 1 lied to me! To get me off the phone yes u will see the charge come off or no there are no such notes that u have met the req for the promo WTF!!!! I’m going to report them to the bbb note to tmobile cust write down every name of reps y speak to protect ur self

    • Jrg1959

      I got scamed by the fathers day promo also. I was beginning to think I was the only one.  I call every month, several times a month to try and get an adjustment to equal the free internet. I think we need to file with the FCC.

    • nic

      Dboy and Jrg: I was a TMo customer up until this month and, though I’m not familiar with the promo you mention, I do know that TMo customers are billed one month behind. So, what we see on “this months bill” won’t reflect any “current” changes/credits. I just wonder if this could be why you haven’t seen the credit (or free internet) yet?

      • nic

        I just did an internet search on the promo you mentinoed and it this is what I found:

        “This year, customers that sign up for a qualifying talk, text, and data plan on June 18th will be given 12 months of data free of charge. However, the fine print of the deal points out that only the 200MB data plan is the only one that’ll actually be free. Any customers that choose the 2GB, 5GB, or 10GB plan instead will receive a $10 credit on their bill for 12 months.”

        http://www.phonedog.com/2011/06/14/t-mobile-father-s-day-2011-promo-officially-announced/

  • Kupzknight

    T-mobile!!!!! fucking scum artist i was going to cancel my contract and they offered me 99$ with 10% discount monthly so far my bill is 130$ and 169$ i called them they said they dont have that kind a deal what a fucking scum!!

  • nic

    This early termination fee should not be any surprise to anyone. Early termination fees are stated when one signs up, as well as explained on one’s contract. Generally, mention of early termination fees are posted on advertisemets as well.  And all carriers have early termination fees.

    I guess your budget has changed since you signed up “13 months ago”. If you are still with Tmo, might you see if you are subscribing to any feature/s that could be eliminated  which could lower your bill by removing possible add-on’s. Your contract is the only thing you are required to pay. You can add/drop features without penalty.

    You could also do the math to see what your desired “future” carrier will charge you – tax and all. Don’t forget to add the costs of new handsets, new line activation, perhaps porting your number, etc.. and see just how much cheaper that actually will be.

    Cell carriers know what the other charges, and they are pretty much in line with one another. So do the math, and if you can do that much better with another carrier, then perhaps paying $200/line cancelation up front will come out cheaper for you in the long haul than to continue paying for the remainder of your contract. Sometimes it can save money, while other times, not, or not much. But one cannot expect any carrier to wave the early terminatinon fees when one has clearly signed a contract and the carrier has lived up to their agreement.

  • Enis77

    Nic, you are not with T-Mobile? seriously who are you kidding!!!

    • nic

      No, I’m not with TMobile. Never have been. I’m a 60 year old grandparent who is retired. Thank you anyway.

  • HATESTMOBILE

    whoever this fucking nic charector is probably works for tmobile.  This company fucking sucks! The tower in my area was down for a week and they re prorate me for the time was not able to use  phone!  They even knew the tower was going to be under construction for “upgrades” for extending the 4g network this company is a fucking joke DO NOT GET TMOBILE go with a prepaid company before you consider  tmobile

    • nic

      FYI, ‘hatestmobile’: just because you cant think past the end of your whatever, doesn’t mean you get to call me an effing nic character. I do not work for TMo, NO, once and for all! Get that through your thick skull! It’s called common sense, and because I exercise that instead of getting on here crying a river instead of understanding how things work, you seem to think you can call me names. Why don’t YOU just try use some common sense?! The company does not suck, but you obviously think it does, so why? You just get on here and say the company sucks but you don’t give any reasons to what sucks. A tower being under construction for upgrades sounds like a legitimate thing. What is wrong with you? If you don’t like TMo, fine, but do not attack me. I have nothing to do with your inability to understand your service anymore than I have anything to do with TMobile servicing you or anyone else.  

  • Clippyhater

    Moved to NH, service is abysmal most of the places I go (1 bar G), and NO service whatsoever at home.  The fact that a company is allowed to switch it’s policies without consumer acceptance is scummy–T-Mobile is scum, pure and simple.

  • alan johnson

    i don’t think it’s fair at all.  i’ve been with t-mobile for almost 15 years and would actually hate to look back to see just how much money i’ve paid to this company.  now they won’t let me out of a contract that i have with me and my wife’s phone?  400 bucks is a lot of money to us, we have 2 kids… for all the time i’ve been with T-Mobile they have never ever cut me any slack, NEVER.

    • nic

      At Alan Johnson: I am just curious… Do you think that any other cellular carrier would let you out of a contract scott free? 

      I think $400 is a lot to many people these days, myself included. I have a teen at home and two in college, it’s not easy making ends meet these days. T-Mobile has never cut me any slack either, I guess, but they have, in the days before I had unlimited services, several times given me more minutes as token gestures. And they still do offer free phones with upgrades (just that those models tend to be the models a lot of us don’t want).

      You didn’t mention why you want to be released from your contract, and it sounds like you and your wife have newly acquired contracts; hence the $400 ($200 per line). If you have fallen on hard times, you might talk to customer service about your new situation. Here is a link that I googled about tmobiles terms and services. >>> http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=true

      By the way; there is a person who posts on this complaints board that they despise my commenting on here and accuses me of working for tmobile just becasue I have actively commented these past couple of weeks.. It’s like some people don’t want to think. I don’t get that type of mentality, I am just trying to be helpful. I see no rules stating the amount of times one can post. And just because I receive updates, which allows me to see new comments, doesn’t mean that I work for tmobile. Gawd, some people act out so stupidly. I am a grandparent type person and I like to help. I see many posts where people just get on here and whine about things without making any type of sense. This board should end, in my opinion. It’s gone too far. It was originally about customer service going downhill, but has taken a turn toward everything and anything else.

      Best wishes to you and your wife.

    • Mad

      I don’t think it is fair also.  I have been with t-moblie for a little over 15yrs and they trick us
      about up grade of phones which we never got.  I have talke with C/S since last July about
      this and no luck.  Bye-Bye T-Mobile and I am telling everyone about the way they trick long
      time customers to make MONEY…….. on  Early Termination Fees

      • nic

        Mad; T-Mobile doesn’t trick customers. What they do is offer varying plans to their customers toward the end of their contracts which are supposed to save the customer money. They’ve also offered those deals to customers on a month to month rate. Those so-called deals extend one’s plan another 2 years (matching whatever you already have, perhaps) and without a new handset/upgrade phone/s. I was offered a chance to save money on my family plan by agreeing to one of those deals but turned it down after they confirmed it would extend my contract obligating me to additional 2-year contract with no new phones (or start me on another contract the time when I was month to month and received that type of offer). I have been both a month to month subscriber and contracted, so am familiar with what they do.

        I notice that so many people here state how long they have been with T-Mobile as if they expect it means something special. It doesn’t. A long-term customer gets nothing anymore special than a thank-you for being a loyal customer at the end of any phone conversation with customer service. Or maybe one could get the benefit of the doubt over something gone wrong, but don’t expect anything more. And it’s the same with many of the major carriers.

        As for the early termination fees, expect to pay them if you quit early. And then know that billing is a month behind and you’ll wind up owing more than your regular monthly bill when the final bill tallies up. Unless you can get a new contract somewhere else and pay considerably less than what you are paying monthly now, you’ll only wind up with overlapping ginormous cell phone bills from the old and the new carrier. And don’t forget about the costs of new handsets and all of the activations fees with any new carrier. Then it takes 2 more billing cycles with a new carrier before you see a normal bill. The first 2 cycles will be higher due to the numerous start-up fees. Don’t cut off your nose to spite your face. Just don’t renew with T-Mobile when your time is up. But also realize that the carriers are all pretty much alike.

  • sangmin lee

    Today I tried to close my t-mobile account because I thought my 2 years contract is terminated but the guy said I have to pay ETF. So I checked my online t- mobile account and I realized they renewal the contract without my permission. I have no idea what’s going on and Im so pissed off. What should I do?

    • ni

      Sangmin lee, I’ve never heard of any carrier renewing your contract without your consent, so am curious if you had upgraded your phone to a newer one before this renewal happened? If so, that would mean an automatic renewal of your contract. Read the Terms and Conditions, Here is that linkL http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=true

      • Gret321

        I’m in the same situation, they somehow renewed my contract by initiating a rate change that I agreed to (but was unaware this was extending my contract!).

        • CathyL2

          Me too! I’m considering dropping them and making them take me to court for the blasted fee. A couple of years ago Verizon lost a big class action lawsuit over early termination fees. Maybe T-Mobile should be next.

      • Guest

        You’re wrong.  They did it to me.  Changed one line on my family account to a 2GB data plan (down from 5GB) and they changed my rate plan from 700min to the new 1000min without even telling me because it was the same price and I guess thought he was being helpful?

        IN any case, when I called about it the Hispanic woman who had terrible English told me to email or write to some address to dispute it.  She was quite rude about it, as well.  After cussing her out a few minutes, I called back and got someone to change ALL of my contract dates back.  They literally set all my contract dates back 14 months – ALL THREE phones.

        I’m getting ready to ETF all 3 lines and leave to AT&T, though.  I get great coverage here, but their 3G is EDGE speeds (averaging about 235 kpbs download speeds).  I cannot accept that.

        • Kkarch22

          Stay away from AT&T I have had nothing but issues since I moved to them.. They told me the 2g would be 20.00 I just found out it is now 25.00..so much for having a contract they raise yourbillqnytime they want..they suck

    • Mecorr

      Ask them to replay the audio recording of you changing your plan.  Then if they can not product it then your off the hook.

      • Melvynbailey

        There will be no such record if you in any way changed your plan online. I simply added 1000 texts to my son’s line and guess what?  That cost me another 2 yrs of service with these criminals.

  • pick a name

    Ok. Here’s the deal. I have T-Maybe and they suck ass in this area. In town I get good reception. Outside of tow it sucks massive balls. I’m just lucky the phone isn’t laughing at me. I live in a mountainous area. I guess T-Maybe is still learning about cell tower technology. At least Verizon has learned that lesson. They seem to be everywhere. I have four months left on this contract and will make sure i know the exact day that my contract is over so that I can switch over with no problems from these idiots. At least I hope that I don’t have problems. Knowing my luck with this band of fucktards it will get screwed up somehow. I’ll probably get someone on the phone who English is a second language too and end up selling my soul to the devil in the process. 

    As for their early termination policy, it too sucks ass. I FULLY UNDERSTAND THAT ALL CELL COMPANIES HAVE THIS POLICY. I don’t need to be reminded. Hence, the reason that I am finishing up my term with T-Maybe. I think you should have the option of paying the early termination fee as part of your monthly bill spread out over the two year contract if you don’t think you will stay for that whole time. If not, then suck if up and move on when they nail you in the ass on your way out the door. There are circumstances when the company is in the wrong, and that should be addressed, but don’t freak out when all of a sudden you’re checking account is getting sodomized by someone for trying to back out of a contract. 

    For all those who have been unfairly fucked by T-Maybe, I wish you the best of luck in whatever you do to get your money back. For those of you who are just crying about this, drink yourself a nice big cup of man the fuck up and get over it. Enough said.

    Also, ya’ll get the hell off of poor Nic. He just seems to be about the only damn person who has read a stupid ass contract before signing it. ;-)

  • Shan_30ish

    Here’s what bothers me: I have no problem paying an early termination fee if I choose to leave, however I do have a problem with being a loyal customer for 8 years who always pays her bill on time, yet when my financial situation actually changes for the better and I can afford to upgrade to a smart phone t-mobile won’t give me a deal of any type on the phone I want, meanwhile some new customer joe schmo off the street who has no credit history and has never had a phone bill before in their life can just walk into one of their stores and get the phone that I want for less than half the price that I could get it for.  Radio Shack has a deal on the phone I want thru a different carrier and I am considering changing carriers because of it.  Hmmmmm, stay with t-mobile and pay $450 for the phone I want, or change carriers, get the phone I want and pay the $200 early termination fee and still get the phone I want for $250….. 

    • Guest

      I could have written this post.  The guy today tried to get me to pay over $400 for one of their phones and I told him I’d rather pay $200 to leave and then $200 to get the phone I actually want!  Guess 8 years of service doesn’t mean much!

  • ssmith

    Absolutely disgusting and shows another form of big business screwing the little guy!

  • T-mobile extended my contract without telling me and whithout me ever getting a new phone…. I got a new plan with verizon due to the lack of coverage and contacted t mobile to let them know and it turns out i have another year and a half more on my contract! These weasels got me the bump up to a more expensive plan not to long ago whithout telling me that it would make me stay with them for 2 more years! $200 is well worth parting ways

    T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS  T-MOBILE SUCKS         

    T-MOBILE SUCKS

    • Not right

      T-mobile also extended my contract without telling me and I did not receive a new phone.  I am fighting this fee, it’s ridiculous and borderline criminal!!!

    • Millie

      I just found out Tmobile extended my contract too. I called ten days ago to go back from family plan to an individual one, because my parents left tmobile and there was no reason for me to stay on family plan. At the time I discussed my options with representatives and they assured me 3-4 times that my contract date WOULD NOT CHANGE after this rate change. I knew that every time you change rate plan, you extend contract, thats why I asked them a few times if that would be the case. They assured me it would not extend the date and they said they would put a note on my acct stating that my date would stay the same. I just figured its because I am loyal customer. I have been with them for over 6 years. Loyalty doesn’t mean anything to them I guess. I just talked to them and they said on my account there is a note that said I WAS ADVISED MY CONTRACT DATE WOULD CHANGE!!!!!!!!!! SPEECHLESS!!!!! After a long conversation with the representative, I asked her to get me a supervisor. I talked to him and requested investigation and review of the tape from the date I called, so they can hear the whole conversation and to see I was told different from whats on that note on my account! I will update you on what they investigated and what is the outcome of this. He said it should take 24-48 hours so we will see! I am terminating my contract regardless of the end result, because this was just awful and not a way to treat customers!!!! 

  • but its also a bunch of bull because i should be done for free! im broke and i have to give these people 200 bucks because their word is stronger then mine? I really wish there was just one person that was t mobile so i could flip him off!

  • Kepola1

    T-mobile coverage changed once we got a smart phone.  We wrote them and thier reply was they would not let us out of the contract because we moved out of coverage.  We never moved, not sure where they got that, maybe it is just away to keep us in contract.  We sent the letter certified so they had to reply.  If there reps can’t even read and respond properly, how can thier net work properly?

  • GUEST

    They have absolutely terrible coverage, none within a 2 mile radius of my new house.  Why shouldn’t I be able to drop a defective carrier for free?

  • Heathslaughter

    How does Tmo compute when a contract begins? I purchased 3 phones at the same time, but Tmo’s customer service states that I am 36 months into one line, 23 months on another and 13 months on the third. I’m not too sure how they came up with their numbers.

    FYI – I’ve been with Tmo since 2002 and I personally love the company. Never had a major signal issue and my data is very fast (good enough to tether to my laptop and stream video). I see that a lot of people claim to have been double-crossed, but I have nothing bad to say about the company.

    • Susan

      Even though you may start lines at the same time, each individual line has their own contract. So if you’re upgrading different lines at different times, it renews the two year contract, so they all end at different times.

      I ran into this with my family plan, as well. It gets really frustrating because it makes it harder for you to cancel all the lines at once. I suppose the only real convenience is having them all on one bill. :P
      Hope this helps!

  • Duncan33

    I’ve been with Tmobile for 10+ years. I’m the owner of a family plan with 4 lines and we want to switch to Verizon due to coverage issues. I heard that loyal customers have it easier when trying to leave. Can anyone confirm this? I cannot pay $800 to leave this carrier when I barely get signal outside the house.

    • Disgrunted TMobile user

       No, it is not true.  I just went in the phone with them, escalate this to a supervisor/manager, and nothing happened.  They simply refused.  The only “alternative” they gave me was to transfer the service (and pay the transfer fee) or…
      I am moving to England, but they don’t care they are not capable of providing service there.  Similarly in the US, if they choose to discontinue their coverage on a particular area, YOU are liable.  I have been with them since 2006, and my contract expires in November (6 months from now).  I have a family plan, but it makes no difference for these guys.
      I am glad to say that once I come back, I will not be using their service.

    • Nunee03

      I have been with them for 5 years, and we just moved to new area a month ago. In my house we have no reception, so when we called and  told them what our issue was. The rep told me to get antenna booster which is extra( I don’t know  how much it was, and didn’t care to get one why would I , plus I don’t even know if that thing even going to work!) Anyhow, he said either get that booster or I pay ETF. I asked him if I could talk to his supervisor ,he said the supervisor would said the  same thing and last thing I can do it to write them a letter and complain. My contact will be up 6 months  from now, and for sure I won’t be using their service.   

      • unhappy about T-Moblie

        They all say the same thing. I was told an antenna booster, upgrade my phone, make calls off wifi in house and not to mention the friendly ” its not t-mobile’s fault you moved ma’am”. They even admitted there wasnt coverage in my area. They gave me an email address to plead my case to, its going on a week with out a reply…

    • Mokoshoke

      Im a customer of 8 years and no such luck. I was told it wasnt tmobiles fault I moved. We also have a 4 line family share plan

  • I was always a loyal tmobile customer (6 years)  and recently switched to Verizon. (got bitten by the iphone bug)  really though I never had any signal at my home, had to go down the street, couldn’t get a signal at work, and my son who moved to quincy had no signal in his apartment. Seriously, switched to verizon and have a strong signal in all of those locations. I am amazed and thrilled. We unfortunately has one line on our family plan that was not on the same end of contract date as the other 3 lines. We don;t know how that happened. Anyway it is worth it to pay the ETF on that one phone for the convenience of great coverage. 

  • Nyoike

    If I terminate my contract with T-Mobile and pay the $200 ETF, do I have to return the phone or do I get to keep it?

    • Michael S.

      you keep it of course. 

  • David

    T-Mobile’s policy states that military members who PCS or deploy are not liable for paying the early termination fee. This has proven to be false. T-Mobile will fight for every penny without regard for special circumstances. They will also disregard the fact that they cannot provide the service that was paid for in your area.

  • Lairelen24

    This is horrible. They supposedly have great service where I live yet I lose reception at least twice/week and now that I am moving to an area with little to no coverage, I am screwed over. I am now going to have to pay over $200 because their coverage sucks! Great, thanks for taking my money t-mobile. It’s not like I need it or anything…

  • Allison

    I have a question. If I terminate early, how does tmobile get their money? Do they bill me or do they take it out of my bank account?

  • Gr229

    READ THIS Pay close attention to a. b.

    “Changes to the Agreement or Charges. EXCEPT TO THE EXTENT PROHIBITED BY
    LAW, IF WE: (A) INCREASE THE CHARGES INCLUDED IN YOUR MONTHLY RECURRING
    ACCESS RATE PLAN, OR (B) MODIFY A MATERIAL TERM OF OUR AGREEMENT WITH
    YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO YOU, WE WILL
    NOTIFY YOU OF THE INCREASE OR MODIFICATION AND YOU CAN CANCEL THAT
    SERVICE WITHOUT PAYING A CANCELLATION FEE (WHICH IS YOUR ONLY REMEDY) BY
    FOLLOWING THE CANCELLATION INSTRUCTIONS IN THE NOTICE. IF YOU DO NOT
    CANCEL YOUR SERVICE BY FOLLOWING THOSE INSTRUCTIONS, OR YOU OTHERWISE
    ACCEPT THE CHANGE, THEN YOU AGREE TO THE INCREASE OR MODIFICATION, EVEN
    IF YOU PAID FOR SERVICE IN ADVANCE. IF THE NOTICE DOES NOT SAY HOW LONG
    YOU HAVE TO CANCEL, THEN IT IS WITHIN 14 DAYS AFTER THE DATE OF THE
    NOTICE, UNLESS A LONGER PERIOD IS REQUIRED BY LAW. EXCEPT TO THE EXTENT
    PROHIBITED BY LAW, CHARGES FOR PRODUCTS, SERVICES, OPTIONAL SERVICES, OR
    ANY OTHER CHARGES THAT ARE NOT INCLUDED IN YOUR MONTHLY RECURRING
    ACCESS RATE PLAN (SUCH AS DIRECTORY ASSISTANCE, ROAMING, DOWNLOADS, AND
    THIRD-PARTY CONTENT) ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE,
    AND IF YOU CONTINUE TO USE THOSE SERVICES, OR YOU OTHERWISE AGREE TO THE
    CHANGES, THEN YOU AGREE TO THE NEW CHARGES. VISIT OUR WEB SITE, RETAIL
    LOCATIONS, OR CALL CUSTOMER CARE FOR CURRENT CHARGES.”

  • Gr229

     Follow up!!

    So there is a way out, If THEY changed your contract without your knowledge or especially without your consent, the contract is null and void….period!!!
    Upgrades and ANY plan changes DO NOT qualify you for exemption of ETF and will change your anniversary date to the new date you changed your plan and/or upgrade. (restart of 2yr contract)
    But any changes THEY make do qualify for you to cancel contract without ETF.
    Also Tmo bills a month behind like cable and will not pro-rate, so find out when your billing cycle starts and cancel before it starts a new cycle, or that final bill will be a shocker.

    When you speak with a tmo rep, the best word you can say is NO to ANY and ALL offers.
    JUST SAY NO.

     this is where I got the above info, and they have had a LOT of calls about this including 1 from me!

    THE WASHINGTON STATE OFFICE OF ATTORNEY GENERAL, CONSUMER PROTECTION DIVISION AT 1-800-551-4636.

    • Mr Belz

      When you sign the contract it includes that they can change the terms at any point without notification or warning… Sooo idk where you’re getting this info from

  • Odeta

    I cancelled my phone (contract had expired 2 years before) – paid everything off – was told by customer service rep we were ok then after two months they call me to tell me that i am in collection (and ruining my credit report) because they are charging me for a new cycle. This is a horrible company, as bad as their customer service and telephpne service. Anyone know who i contact to fight this? FCC?

  • Lepuff

    I’m all about sticking with a contract if you are getting the services you are paying for, however I am paying for service every month but can’t get service inside my house which forced me to get a land line. Never again, going back to Verizon. They cost more but I had service everywhere.