How Do T-Mobile Customers Feel About The Current T-Mobile Marketing Campaign?

T-Mobile has taken their current marketing strategy to new heights with attempts to position their 4G network as the best and largest. Along with YouTube, television, billboard and radio ads, T-Mobile is using Facebook with great effort to spread the message. The question is how well that message is spreading.

WaveMetrix, a website dedicated to tracking trends in Social Media, has come up with an interesting set of statistics regarding T-Mobile’s Facebook strategy. Using two separate Facebook posts on the official page as a baseline for comparison, WaveMetrix has come up with some surprising findings:

  • As seen in the image above, only 49% of customers had something positive to say about T-Mobile service with the other 51% giving a thumbs down. There was plenty of praise for T-Mobile’s “fast” 4G speeds and “good” call packages. On the flip side, other customers found that T-Mobile 4G speeds “are no faster” than AT&T and Verizon.
  • The comparison post regarding smartphones among the major carriers brought similar results with a mixed range of comments regarding the smartphones offered by T-Mobile versus that of the competition.

While this is a highly unscientific poll and is only reflective of two posts on the T-Mobile Facebook page, it should be taken at face value. On any given day, based on the number of responders, these numbers could have easily shifted in any direction. I’d take these findings with a grain of salt. While interesting, they aren’t necessarily reflective of the greater picture. If we were to believe these WaveMetrix findings, the T-Mobile churn rate number should be as high as 50% of customers wanting to leave. However, T-Mobile actually has only around a 2% churn rate of customers. So tread carefully!

WaveMatrix

T-Mobile Facebook Post 1

T-Mobile Facebook Post 2

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  • Meagan

    Tmobile twitter free MT4G for Los Angeles residents over the weekend. #Fail Did not happen for me and other peeps with center of Los Angeles zip codes. We are out-of-contract, with regular plans. Oddly Tmobile Facebook page did NOT mention this so called FREE MT4G offer??? Great marketing… NOT.

    • Aznvanwilder

      Your an idiot, why would they spend all that money marketing a promo in one city?

      • Bratty

        Because of the NBA All Star game. And the tweet for LA went out on the official twitter account and was also reported on this site. Now, why do you have to call her an idiot when you are the retard here? How does that make you feel now Senor Sh1tface?

  • Clintj

    Tmobiles 4G network is awesome but it’s only in downtown myrtle beach and surfside. I recently took a trip to Boone, NC and from Charlotte, NC until I got into Blowing Rock I had practically continuous 4G service on my G2. It was very disappointing that these hick towns have atleast 3G if not 4G but N. Myrtle Beach (where I live doesn’t)

  • Bigtsphoneblog

    I actually hate this campaign. It is their worst ever! Having Carly say she “is a MyTouch4G” in every ad is corny…and it portays T-Mobile as being all style and no substance. Also, HSPA+ is 3G, not 4G. T-Mobile started the terrible trend of making 4G nothing more than a marketing slogan with nothing technical to back it up. I’ll bet the next wave of magenta’s handsets have a “4G” icon instead of H (and also watch them stay on “4G” even when the phone is pulling UTMS). As a longtime customer, I am most unimpressed. This campaign is even worse than “Jimmy’s Hotspot”, which I thought would be the all time low.

    • Mainlandking

      Apparently Bigtsphoneblog, you have a lot if homework to do! Before making another post, please research your information. Or just don’t say anything….

      • frigadroid

        Please “a lot if homework” stop bashing people about homework and education it is only making you look more foolish each time.

    • Anonymous

      Wow this “bet” of yours is not really much of a bet since we already know the Dell Streak and Galaxy S 4G already display 4G instead of the H(Fail 1). Again with the idiots that talk about what is 4G who has 4G, 4G is defined as being able to attain 1Gbps Stationary and 300Mbps mobile. Sprint has been calling their WiMax network 4G since 2008(Fail 2) and they’re speeds arent even close to as fast as T-Mobile. It’s actually genius marketing, imagine working for t-mobile and having to explain to an idiot, that T-Mobiles evolved 3G network HSPA+42Mbps is faster than Sprint’s 4G network. They would just say, well they have 4G you dont. Why should T-Mobile let Sprint get away with labeling WiMax 4G when it doesnt “fit the bill either” In fact no current technology fits the 4G bill. Not LTE either, LTE advanced is supposed to have the ability to, but we are not there yet. So with no company having a technology that fits the true bill for 4G, then it really comes down to performance. Now that I’ve typed this I feel kind of foolish even responding to someone as dumb as you. But hey, it needed to be done. Go read a book or something man.

    • Neoprimal

      I’m not going to really argue with you, but I will just say…do some more research before you post, especially with the kind of post you’ve written. You’re not doing yourself any favors.

    • Neoprimal

      I’m not going to really argue with you, but I will just say…do some more research before you post, especially with the kind of post you’ve written. You’re not doing yourself any favors.

    • c33lo

      @Bigtsphoneblog,
      “……….Also, HSPA+ is 3G, not 4G. T-Mobile started the terrible trend of making 4G nothing more than a marketing slogan with nothing technical to back it up……”

      Go here -> http://www.tmonews.com/2010/12/hspa-now-officially-4g-according-to-itu/

    • c33lo

      @Bigtsphoneblog,
      “……….Also, HSPA+ is 3G, not 4G. T-Mobile started the terrible trend of making 4G nothing more than a marketing slogan with nothing technical to back it up……”

      Go here -> http://www.tmonews.com/2010/12/hspa-now-officially-4g-according-to-itu/

    • Derail Doax

      The ITU changed its stance regarding LTE and WiMax. It said, “It is recognized that [4G], while undefined, may also be applied to the forerunners of these technologies, LTE and WiMax, and to other evolved 3G technologies providing a substantial level of improvement in performance and capabilities with respect to the initial third generation systems now deployed.”

      Note the “and to other evolved 3G technologies providing a substantial level of improvement in performance” part.

      You’re a horrible Tech Blogger if you ignore huge announcements like that just to be able to continue complaining about something as stupid as your stance on 4G marketing.

  • Anonymous

    I live in NY and travel around the Northeast frequently, T-Mobile’s 4G network is the real deal over here, Sprint’s WiMax network is a joke, and I have yet to see much out of AT&T’s 4G offerings although my iphone 4 has peaked at 5Mbps (my vibrant got 7.1Mbps in that same spot). I think you can kind of chalk this up to the fact that people will always be quicker to post something or say something negative than positive. I hear people talk crap about t-mobile all the time, but honestly T-Mobile has made a believer out of me. If you just look at the phones they offered 2 years ago compared to now, look at the rate plans and the network, it has come a LOOOONG way since I’ve been using tmo service. I never have any issues with dropped calls, even in my elevator when I am all but certain my iphone calls drop I get continuous coverage on my tmobile phone. I was in a neighboring state this weekend and had to call back from my tmo phone because my iphone calls kept on dropping. In building coverage strength could be improved, but nothing worth whining about. I dont care about this “unscientific poll. I’m down with The Mobile…

    • Wrightb9

      I call bs, you did not get 5 mbps with you I phone. AT&T network nor your I phone have the ability to hit 5mps.

      • Neoprimal

        I believe bill, since the iphone 4 is HSDPA capable and has the capability to hit either 7.2 or 14.4Mbps, I forget which. ATT is also actively expanding their HSPA+ offering, so he could have well seen 5Mbps on his iphone 4.

        • Anonymous

          You are correct, It is 7.2. As for Weightb9, I dont have a reason to lie, I am not a fan of AT&T at all and only have them because I have a 4 line family plan, and it’s so cheap for me to have the iphone that if only to compare to my revolving door of Android phones it’s worth it to me. AT&T has been deploying HSPA+ 14.4 for over a year now. They just didnt start calling it 4G until after T-Mobile, they also had no devices that could take full advantage of the speed. I will however tell you the main annoyance with AT&T’s network, is the ping time and consistency of the test. With TMO if I am somewhere getting 7Mbps, I will get that score or in that range no matter how many times i test, usually with a ping of 120 or less. With AT&T even with a High DL/UL the ping is still no less than 300, and the rate goes from 3.5 to 1.6 to whatever… These threads arent built for pic support or I would gladly post my SpeedTest Results. I just got my hands on the Galaxy S 4G today, so i will tell you how that fares in a few days.

        • Anonymous

          You are correct, It is 7.2. As for Weightb9, I dont have a reason to lie, I am not a fan of AT&T at all and only have them because I have a 4 line family plan, and it’s so cheap for me to have the iphone that if only to compare to my revolving door of Android phones it’s worth it to me. AT&T has been deploying HSPA+ 14.4 for over a year now. They just didnt start calling it 4G until after T-Mobile, they also had no devices that could take full advantage of the speed. I will however tell you the main annoyance with AT&T’s network, is the ping time and consistency of the test. With TMO if I am somewhere getting 7Mbps, I will get that score or in that range no matter how many times i test, usually with a ping of 120 or less. With AT&T even with a High DL/UL the ping is still no less than 300, and the rate goes from 3.5 to 1.6 to whatever… These threads arent built for pic support or I would gladly post my SpeedTest Results. I just got my hands on the Galaxy S 4G today, so i will tell you how that fares in a few days.

  • Tyrone M Jackson

    I’ve owned a T-Mobile myTouch 3G Slide for 6 months now. For 9 months, T-Mobile has been promising to upgrade this device to Android 2.2 so it can have WiFi calling, and apps to SD card. The WiFi calling is very valuable to me as the building I work in blocks tower signals. T-Mobile’s marketing of this has been so bad, that for 2 months they were advertising the phone as already sporting 2.2. I’d like T-Mobile to simply support what they sell. That would be the best marketing.

    • Neoprimal

      Tmobile does not build the phones. HTC does. Tmobile isn’t to blame when there are promises, it’s HTC which tells Tmobile what the capabilities of the phones are. So your ire should be directed at HTC.

      I do agree however, the Tmobile should really step up and make HTC stay true to their deadlines.

    • Neoprimal

      Tmobile does not build the phones. HTC does. Tmobile isn’t to blame when there are promises, it’s HTC which tells Tmobile what the capabilities of the phones are. So your ire should be directed at HTC.

      I do agree however, the Tmobile should really step up and make HTC stay true to their deadlines.

    • c33lo

      R00t it and be done with it…..

  • Travis Tilton

    Since more people publicly say something negative than people that say anything positive in general…this is a very positive poll. only a third of people that post anything online is posting something positive…its easy to complain…but when it comes time for praise people don’t do it….this is a great post for t mobile

  • The emphasis on 4G in fact distracts from T-Mobile’s main asset — Carly. Only Carly matters. Verizon says, “It’s the network.” The only reply needed is, “We have Carly.”

  • Moman85

    Is it too much for me to ask T-Mobile to give me a constant 3G in Centerville and Chantilly VA? It goes from 3G to EDGE every min when I’m online or not.

    • Same thing in the Charleston (SC), Columbia (SC), Manchester (NH), New Haven (CT) and Dallas (TX)…… They should have replaced all of the Edge areas with 3G, but no. They have to go with 4G. So many areas will then drop from 4g, to 3g then to Edge. Wow, that is why I will be leaving in exactly 43 days when my contract is up. Hello vzbuzz.com

    • Neoprimal

      You need to force the phone to use one or the other and not let it sit on auto.

      On auto the phone, especially newer or android ones will switch consistently to the network that is stronger. 1 or 2 bars of 3G is better than 4 bars of Edge so you may as well force 3G.

    • Neoprimal

      You need to force the phone to use one or the other and not let it sit on auto.

      On auto the phone, especially newer or android ones will switch consistently to the network that is stronger. 1 or 2 bars of 3G is better than 4 bars of Edge so you may as well force 3G.

    • Anonymous

      Download Anycut and use it to force 3G.

  • Moman85

    Is it too much for me to ask T-Mobile to give me a constant 3G in Centerville and Chantilly VA? It goes from 3G to EDGE every min when I’m online or not.

  • Danny

    T-Mobile has NEVER been any good at ad campaigns, and this one is no different. They’re fighting a losing battle against Verizon with their claims of fastest/largest and will be overtaken by LTE fairly soon. Also, Carly comes off to me as a younger CZJ replacement doing Apple ad parodies. Honestly, the thing that drew me to T-Mobile in the first place and kept me from wanting to leave is the low rates. That’s really the only thing they’ve consistently done better.

  • Danny

    T-Mobile has NEVER been any good at ad campaigns, and this one is no different. They’re fighting a losing battle against Verizon with their claims of fastest/largest and will be overtaken by LTE fairly soon. Also, Carly comes off to me as a younger CZJ replacement doing Apple ad parodies. Honestly, the thing that drew me to T-Mobile in the first place and kept me from wanting to leave is the low rates. That’s really the only thing they’ve consistently done better.

    • Anonymous

      Prices dont sway people unless they are prepared to go toe to toe with the the regional carriers or Sprint’s unlimited mobile plan, price also isnt the main cause for Churn at T-Mobile, it’s fighting the network perception which T-Mobile never spoke about, thus letting the perception fester for far too long. How are they fighting a losing battle with the claim to largest when Verizon hasnt claimed anywhere they have the largest 4G network? They dont. They use terms like most advanced, and have now started to claim fastest, which they are currently because LTE has higher peak download speeds than 21mbps. I guess it’s a good thing T-Mobile is going to 42 this year and 84 next year. Do you know the actual number of people in Verizon’s 4G coverage area? Sprint’s? AT&T’s? T-Mobiles? Of course not. So what are you basing your comments off? Innuendo?

      • c33lo

        Tmobile 4g Coverage = 200Million
        Verizon 4G/LTE = est. 10 Mill
        Att = 10 Mill
        Sprint Wimax/Clear(if u are near a spot) = 50 Million

        Verizon doesn’t even have an LTE Device out yet reaching the speeds tmobile does. if they do how many people are going to take advantage of the LTE network when it is not even close to what tmobile offiers.

    • Anonymous

      They are not claims. MSNBC did a test to confirm Tmobile does have the fastest 4G network.

  • Sbad

    If T-Mobile needs more customers, they gotta talk about their cheaper plans and devices, not brag about a 4G network that will be surpassed very soon. That’s what Sprint is doing, and so far, it seems to be working for them.

    • Sbad

      Also, their coverage maps are a lot more confusing now, particularly the data maps.

    • Surpassed very soon? Who else do you know that is going to be offering up to 42mbps this year? (and I say up to only because no carrier can guarantee speeds)

      • Sbad

        My down speeds range from 2 to 6 megs per second, in a 21mbps area, with excellent signal strength. Upload tops out at 700kbps in my city. But that changes to about 1.8mbps in other cities.

        So even if they release 42mbps, I doubt it would increase the real speeds only by about 2x than what i get now. Not to mention they still have to release new devices for the faster speeds.

        • c33lo

          those are “theoretical” speeds…if u are using a data stick its possible but on a handset max ive seen was 10-15mbps (multiple tests of course)

    • claudia64

      I agree. I chose to renew my contract with T-Mo and added four lines, knowing full well the chances that my town of 10,000+ getting better than EDGE are pretty slim for the foreseeable future. Four of us have either a high-end or midrange Android phone, and I have a BlackBerry. While each of us has only the 200 MB data plan, we have WiFi at home, school and work. So, data’s only necessary for on the road, i.e maps. We’re able to save money on our plan ($5 for voice for lines 3-5), which includes unlimited texting for the whole family. I can’t get that deal with any other carrier, either because they require unlimited data or more expensive messaging plans.

    • The Truth

      I agree, they will be surpassed by the end of summer.

  • Sbad

    If T-Mobile needs more customers, they gotta talk about their cheaper plans and devices, not brag about a 4G network that will be surpassed very soon. That’s what Sprint is doing, and so far, it seems to be working for them.

  • Jay

    My take:

    Pros: Great customer service, affordable rate plans (I signed up in 2009), good smart-phone selection

    Cons: The only con is the spotty coverage. According to their coverage map my house should be getting 3G service all over but certain rooms will drop in and out. Service is great in high density areas or larger cities, but it’s just ok in the suburbs. I think it could be my phone (Original MT3G). I’ve had it replaced twice and the current one I have is only a little more consistent in reception quality. The other line is a Nokia and it almost never drops calls.

    My contract expires in 4 months, I would only renew with T-Mobile if the rate plan prices remains nearly the same.

  • Datdude42

    I’m not a fan of marketing I think you should let you work show for it self. For every million you spend on tv & buying the rights to have a movie preloaded on a handset that is one less part of your network build out you can preform. If tmobile would dedicate 1yr of marketing + what they would already spend net work updates. AT&T would be looked at as a 2nd class carrier with sub average service.

  • I enjoy everything about T-Mobile…they have been good to me.

  • Craibailey

    I feel at times I’ve been robbed, because before I brought my G2 and my Vibrant my coverage area showed great signal for 3G / 4G service. Not!! Call T-Mobile they see the same thing Great coverage, but can you say Edge. :-( and how many times do I have to put in a service ticket. Other than that I like T-Mobile. Lol….

  • Guest

    If you believe in 42M you believe in the tooth fairy!

    I will say the the big T is the best of the rest.

  • Guest

    If you believe in 42M you believe in the tooth fairy!

    I will say the the big T is the best of the rest.

  • Guest

    If you believe in 42M you believe in the tooth fairy!

    I will say the the big T is the best of the rest.

  • Guest

    LOL 42! My rep would love to see 3!!!!!!!!!!!!!!!

  • Guest

    LOL 42! My rep would love to see 3!!!!!!!!!!!!!!!

  • Guest

    LOL 42! My rep would love to see 3!!!!!!!!!!!!!!!

  • Anonymous

    I don’t like the rip offs of the Apple commercials. I don’t like TMO claiming they have 4g. I have been with TMO for years and use Android. What I would like is for TMO to market to professionals more, not just teens and moms. Most of my clients are serious professionals, and I rarely encounter one who uses TMO. Get some professional smartphones and market those.

  • Neoprimal

    TMo has been very good to me. I’ve lived in 2 states, I’ve traveled through a few (East Coast up to NY, West as far as TX) and I have had no problems ever with my service. They’ve also been very good to me in terms of CS….so I have nothing bad to say about them. I’ve been off contract for 2 years. My rate plan is exceptional and I have grandfathered unlimited text for 9.99 across all lines on my account.
    I had 4G wherever I commute in FL as well as in VA which is where I live now and the speeds are great. I’ve never had an issue with coverage.

    As far as I see it, I don’t think charts like that make sense because there’s no way to prove that negative commenters are actually with tmobile currently. People carry grudges, and people on other networks will badmouth rival companies. So taking it with 1/2 a grain of salt is more like it.

    The ads are fun and carry weight but I think they need to shift the focus from the iphone sooner than later. The problem with that is that attacking ATT on any other grounds (no matter how true) can result in legal issues, so I think they’re hitting the weak spot while there is one.

    As for people talking about Tmo being left behind. We’ll see. Afaik they have plan to move up to 42Mbps and then 84Mbps before the other networks….this is with their current tech. Verizon may be able to match or even surpass this in the future, but their data plans are already so terribly expensive that unless Tmo also switches to detailed tiered pricing/plans I would never consider them an option.

  • Bman325i

    Customer Service = great, cant get any better as i have been with all the other carries. 4G= True 4G, as compared to other carries, fastest. Period

  • Bman325i

    Customer Service = great, cant get any better as i have been with all the other carries. 4G= True 4G, as compared to other carries, fastest. Period

  • I’m in the 51%. I lose coverage more times than I should when travelling. The supposed roaming agreements with AT+T for me have been bologna since my only options to use this are for 911 emergency calls, not regular use.

    • jripps42

      Those supposed roaming agreements all come to an end at some point. Due to compititions btwn companies a lot of those arent being resigned. As a customer it important to make an informed purchase. If you have a service that doesn’t meet your standards you should have gone another route. T-Mobile doesn’t market to anomaly, they reinforce the areas that make the most sense fiscally.

      • So, I need to know everywhere that I am going to travel and which roaming agreements will not be resigned before I get into a contract? Ahh… that makes sense.

        For me T-Mobile still wins because of wifi calling and the cell tower near my house. Regardless, they need to spend more money improving their coverage instead of upgrading to 4G speeds. Sure, I understand they are bolstering their infrastructure in the most dense subscriber locations, but this doesn’t help much for adding customers in rural areas, especially when they get out of the range of their wifi networks.

      • So, I need to know everywhere that I am going to travel and which roaming agreements will not be resigned before I get into a contract? Ahh… that makes sense.

        For me T-Mobile still wins because of wifi calling and the cell tower near my house. Regardless, they need to spend more money improving their coverage instead of upgrading to 4G speeds. Sure, I understand they are bolstering their infrastructure in the most dense subscriber locations, but this doesn’t help much for adding customers in rural areas, especially when they get out of the range of their wifi networks.

    • jripps42

      Those supposed roaming agreements all come to an end at some point. Due to compititions btwn companies a lot of those arent being resigned. As a customer it important to make an informed purchase. If you have a service that doesn’t meet your standards you should have gone another route. T-Mobile doesn’t market to anomaly, they reinforce the areas that make the most sense fiscally.

    • jripps42

      Those supposed roaming agreements all come to an end at some point. Due to compititions btwn companies a lot of those arent being resigned. As a customer it important to make an informed purchase. If you have a service that doesn’t meet your standards you should have gone another route. T-Mobile doesn’t market to anomaly, they reinforce the areas that make the most sense fiscally.

    • jripps42

      Those supposed roaming agreements all come to an end at some point. Due to compititions btwn companies a lot of those arent being resigned. As a customer it important to make an informed purchase. If you have a service that doesn’t meet your standards you should have gone another route. T-Mobile doesn’t market to anomaly, they reinforce the areas that make the most sense fiscally.

  • I have always been happy with T Mobile. No billing errors, great customer svc, good plan $$, killer upgrades. And I don’t understand those who say that T Mo doesn’t have good phones, theres the Vibrant, G2, Blackberry. Don’t tell me they want a Nokia :-)

  • Cncj04

    My husband and I have been with T-Mobile for years and they have never done us wrong great CS great prices and they work with us so well. The only problem that we have with them is in our house but other than that T-Mobile is great

  • Mark McCoskey

    I don’t have 3G here, either, yet I have a 4G phone.

  • Mark McCoskey

    I don’t have 3G here, either, yet I have a 4G phone.

  • Benzworld

    I’ve been with T Mobile since 2001 and there customer service is top notch and I have never had a billing issue. Coverage here in NYC is never an issue but I will say if you’re going to market your 4G speeds you gotta have some power house phones to back up that. Mid-range and low budget smart phones aren’t going to do the trick in getting people on board.

  • Jonathon

    Personally I dont think the 4G fight against LTE is a losing battle. After the report on engadget a few days ago about the airforce determining LTE messes with their gps systems it is going to help T-Mobile out since they arent facing a shutdown.

  • Jonathon

    Personally I dont think the 4G fight against LTE is a losing battle. After the report on engadget a few days ago about the airforce determining LTE messes with their gps systems it is going to help T-Mobile out since they arent facing a shutdown.

  • Fergie874

    2% churn is actually pretty high. If you have 30 million customers, that is 600k that are leaving. You have to consider the customers under contract as well. I think T-mo is great from a CS perspective, but I really feel that they. Need to build out their network and fill In the gaps in coverage. My .02 which is more than opts really worth

    • Fergie874

      Sorry for the mistypes…that drives me nuts.

  • Anonymous

    its sad to see company policies been dictated by the marketing dept and not the tech dept. I say f*#@ 4G, make sure all your customers are getting reliable 3G service beats out rolling out spotty at best 4G coverage to small pockets of the map. I would much rather have constant 3G coverage than 4G than edge, 4G than edge.
    However that being said, I completely understand why T-mo would choose the path they are on now, its because consumers are stupid, and they would switch carrier for 4G speeds no matter they need it or not and not understanding the speed limit of “true” 3G. I mean seriously who the he*L needs 42mbps down speed on their phone?!?! Give me constant 5mbps down and im good to go.

    • Anonymous

      well put sir…

  • Youngt82

    All I know is they need to step up their commecial ads and be more serious when it comes to their new 4G speeds, get rid of that girl because even though she’s pretty its getting lame now. And please Teen Mobile needs high end dual core phones and let go these little kiddie phones for the garbage

    • ATL Guy

      I must say at&t’s use new 4 g commercials are much much more creative.
      Much more professional and much more refined.
      For years there’s been parodies of apple on the internet t-mobile just ripped those off

  • Youngt82

    All I know is they need to step up their commecial ads and be more serious when it comes to their new 4G speeds, get rid of that girl because even though she’s pretty its getting lame now. And please Teen Mobile needs high end dual core phones and let go these little kiddie phones for the garbage

  • Youngt82

    All I know is they need to step up their commecial ads and be more serious when it comes to their new 4G speeds, get rid of that girl because even though she’s pretty its getting lame now. And please Teen Mobile needs high end dual core phones and let go these little kiddie phones for the garbage

  • Youngt82

    All I know is they need to step up their commecial ads and be more serious when it comes to their new 4G speeds, get rid of that girl because even though she’s pretty its getting lame now. And please Teen Mobile needs high end dual core phones and let go these little kiddie phones for the garbage

  • JimRaines

    As far as 4G speeds, no one can top TMO! Coverage is another thing… its one thing to have blazing speed but that speed is has spotty coverage. TMO saying that they have more people covered would be like saying that they have the pacific ocean covered just because the major POPs are. NUTS! Really most of their sites are still 2g and some in down south are 1G.

  • I actually can agree with this. I do like T-Mobile tho. But I do get 3G in my area but the signal isn’t that good & speeds in my home are usually less than 1Mbp or a lil greater than 1Mbp unless put in a window. T-Mobile’s 3G network seems to be very spotty. The signal doesn’t seem to travel all to good. I know many areas that don’t even get T-Mobile service or just 2G coverage. They need to kick expanding 3G coverage into gear. Alot of times I notice areas on the coverage map that get 3G either don’t get it because the signal doesnt extend to the area like T-Mobile thought it would so the engineers don’t know exactly what to do.

  • T-Mo is pretty good here in Tulsa and I have never had much trouble when I head back to South Jersey/Philia area. I just really wish they would or could come up with more HIGH END Phones. I know I’ll here people bitch and moan about this great one or that great one, but truth is they are always one step behind all the others. Even if you won’t admit it.

    • Well if not one step behind they release something great but then a bigger better version of it comes out on another carrier, (Think HD2 and Evo)

      • ATL Guy

        CEO Humm says you don’t want a high end phone.

        • frigadroid

          Exactly tmobile has had the reputation as the discount carrier all these years not much has changed. I have stayed with them since powertell in the 90s because of the lowest price. I figure they are less evil than the other carriers but they have made me grumpy lately over the data cap & 50k throttling still its better than charging overage.
          The marketing department imho needs to clean house and come up with something original. I’m tired of all the carriers bashing each other it reminds me of political adds.

        • frigadroid

          Exactly tmobile has had the reputation as the discount carrier all these years not much has changed. I have stayed with them since powertell in the 90s because of the lowest price. I figure they are less evil than the other carriers but they have made me grumpy lately over the data cap & 50k throttling still its better than charging overage.
          The marketing department imho needs to clean house and come up with something original. I’m tired of all the carriers bashing each other it reminds me of political adds.

  • Anonymous

    I actually like the new marketing campaign. It’s pretty funny. It makes sense if you don’t think about it. LOL

  • Although I don’t have an HSPA+ device (I own a Cliq, the Pyramid will be mine :P) I get pretty fast speeds, I tether every now and then Haha, my dad swapped the internet at home from high-speed to something that gets 120kB/s >:| from the 3G network I get 2mbps-3mbps on average.. I hate that the 3G signal doesn’t come through walls, pretty big fail, I get 2 bars next to the window on 3G and it’s perfectly fine outside.

    • ATL Guy

      You do realize there is NO official confirmation that the Pyramid is even coming to T-Mobile?

  • ATL Guy

    Poor T-Mobile

  • Joe

    I know you android homies will be all over this… Bring the iPhone over to the big T, find a way to better your 3G coverage(not even 4g) and believe me, tmobile will surpass Sprint in NO time. ***** not a fan of apple ao don’t wanna hear your android crap…

    • Steve Jobless

      You should really learn how to punctuate, trash.

  • carla

    Well i have at&t an htc inspire 4g . my boyfriend has a mytouch 4G . yea his network is faster i admit at&ts network is not as fast as t-mobile. but one of the advantages is i get service inside many buildings like macys , nordstrom, best buy etc were t-mobile doesnt get service or little to no service at all. and i have 2-4 bars of service inside and im able to talk and use the internet were my boyfriend cant do anythin on his phone cuz it says no service . and no im not an att fan gurl in fact i wanted to get t-mobile .because the internet is faster and all but im not im just goin to stay with at&t because i like to have service inside buildings. also i live in los angeles which is a big city .

  • carla

    Well i have at&t an htc inspire 4g . my boyfriend has a mytouch 4G . yea his network is faster i admit at&ts network is not as fast as t-mobile. but one of the advantages is i get service inside many buildings like macys , nordstrom, best buy etc were t-mobile doesnt get service or little to no service at all. and i have 2-4 bars of service inside and im able to talk and use the internet were my boyfriend cant do anythin on his phone cuz it says no service . and no im not an att fan gurl in fact i wanted to get t-mobile .because the internet is faster and all but im not im just goin to stay with at&t because i like to have service inside buildings. also i live in los angeles which is a big city .

    • Anonymous

      it’s just t-mobile’s way of saying he should pay more attention to you when you’re shopping together ;)

    • Steve Jobless

      You wouldn’t be on the phone if you were with me, baby.

    • Steve Jobless

      You wouldn’t be on the phone if you were with me, baby.

  • Anonymous

    You cant really see it in the picture that well, but I’ve been getting speeds in excess off 8.4Mbps all day…I expect when they double the theoretical speeds to 42, I will live somewhere around 13-15.

    T-Mobile is shiznit in NY

  • Mmilk60

    Happy with my T-MO coverage in Metro Detroit, have a Nexus One, Girlfriend has a Samsun Vibrant and both phones have much faster internet since they bumped up the speed around here. Have been with them since Omni Point, then Voice Stream

  • Mmilk60

    Happy with my T-MO coverage in Metro Detroit, have a Nexus One, Girlfriend has a Samsun Vibrant and both phones have much faster internet since they bumped up the speed around here. Have been with them since Omni Point, then Voice Stream

  • James

    I have a Samsung Vibrant and inside my school (it’s in San Diego near a military base), I only get 2 bars max and it runs on EDGE. My friends who have Sprint, At&t, and Verizon all have 3g with almost always full bars. After moving away about a mile from my school though, that’s when I have 3g. Advertising 4g is great and all but I think they should focus on “perfecting” 3g coverage first.

  • James

    I have a Samsung Vibrant and inside my school (it’s in San Diego near a military base), I only get 2 bars max and it runs on EDGE. My friends who have Sprint, At&t, and Verizon all have 3g with almost always full bars. After moving away about a mile from my school though, that’s when I have 3g. Advertising 4g is great and all but I think they should focus on “perfecting” 3g coverage first.

  • Vjballa21

    so this test was pretty pointless you can get the same result flipping a coin a hundred times. half likes it half doesnt. wow

  • Vjballa21

    so this test was pretty pointless you can get the same result flipping a coin a hundred times. half likes it half doesnt. wow

  • Vjballa21

    so this test was pretty pointless you can get the same result flipping a coin a hundred times. half likes it half doesnt. wow

  • I cant wait until they work on their backhaul network upgrade so everything is baselined and working well. No more edge here, 3G there. Solid network coverage, as in 4-5 bars everywhere in most city with 3G/”4G” = Happy Everyone.

    Mostly the west coast has been kind of ignored, while the east coast is really blanketed with awesome speeds. COME TO THE WEST COAST NOW :).

    • Anonymous

      On the west coast I get anywhere from 4-6mbps all day long on the Vibrant. If you are in a good coverage area, tmo speeds can’t be beat.

  • Anonymous

    I am also in the 51% group. I STILL only get edge coverage at home,(in my hometown). It is ridiculous to me that my house is less than 30 miles east of St. Louis and I can’t even get a 3G signal! I also agree that T-Mobile needs to get better devices. They do have some decent phones but that is the problem. They get decent phones while the other carriers get AWESOME phones! It IS always second best, T-Mo gets the Cliq and Verizon gets the Droid, T-Mo gets the HD2 and Sprint gets the EVO, looks like T-Mo will get the LG 2x and Verizon will get both the LG Black and the 3D both of which are far superior to the 2x. It is time for tmo to LISTEN to us and get some of these things done!

    • Jodog500

      The g2, mytouch 4g, and nexus s are all great phones and to me just as good as the phones on the other carriers right now. Also, tmobile hears its customers just as much as the other carriers.

      • Anonymous

        First, the nexus is NOT a tmo phone it is a google phone available for tmo.
        Second, the g2 while a decent phone does not compare with the droid 2 or the
        evo shift in technical specs or capabilities. Third, the mt4g is ok but
        again, not the superphone to be the flagship of tmos 4g launch. Compare that
        to the thunderbolt for vzw, their first 4g device and it does NOT stack up.
        As far as tmo listening as much as the other guys, big deal! None of them
        listen! We should ALL have 3g by now long before the whole 4g launch. I have
        been with them since voice stream so I have been loyal but it is past time
        for them to step up their game!

        • Steve Jobless

          I think it is time to change your tampon.

        • Steve Jobless

          I think it is time to change your tampon.

        • Nest11

          Agreed with Steve Jobless…

    • Jim

      I live in the STL Metro area as well – way up in Meadowbrook, Illinois. I get the H at home, and, on my MT3G fender I can get DL speeds on mobilespeedtest of over 7 meg on occasion, 5 meg plus is common.
      I work in Clayton, and there are a lot of ATT iPhone users here who get aggravated when I show them my test speeds, they can’t come close!
      Not sure where in STL you are, but if you’re not getting 3G, there is something wrong.

      • Anonymous

        Here’s the thing. First, that H is not 4g, your phone is not capable of
        working on the 4g network. The only phones tmo has that are capable are the
        G2 and the the mt4g. Second, those speed tests are crap. They don’t actually
        show real world speed. They show what you phone CAN do in a perfect world. I
        live in Highland, IL and nobody with tmo can get 3g there. If you go to
        edwardsville you can but not in highland. Its great if your phone runs
        quickly for you but don’t rely on speed tests to convinve you. What matters
        is if you can stream you tube or download with real speed.

        • Anonymous

          First, T-Mobile’s 4G network is backwards compatible, so yes, his MT3G will see faster speeds when he’s seeing that H on his network indicator. Second, those speed tests actually upload and download a file, and track the transfer speeds, so those ARE real world speeds.

          I do agree that the 4G network does not seem to be the largest, and desperately needs major expansion – we don’t have 3G here yet, either, but if we cross the highway to the east, we pick it up… T-Mobile has plans to drastically expand their 4G network over the next 3 years, so hopefully we see a noticable difference by the end of THIS year…

        • Anonymous

          Correct, he will see faster speeds. I agree, however, the actaul
          capabilities of the hspa÷ network are not able to be accessed by those
          phones as they do not have the proper frequency built in. Again, as I said,
          if he is able to get the faster download speeds where he is, that is great.
          We cannot get them where I live and my thinking is that tmo should get the
          3g network completed before trying to enticed us to buy into another network
          we can’t take advantage of.

  • Anonymous

    I am also in the 51% group. I STILL only get edge coverage at home,(in my hometown). It is ridiculous to me that my house is less than 30 miles east of St. Louis and I can’t even get a 3G signal! I also agree that T-Mobile needs to get better devices. They do have some decent phones but that is the problem. They get decent phones while the other carriers get AWESOME phones! It IS always second best, T-Mo gets the Cliq and Verizon gets the Droid, T-Mo gets the HD2 and Sprint gets the EVO, looks like T-Mo will get the LG 2x and Verizon will get both the LG Black and the 3D both of which are far superior to the 2x. It is time for tmo to LISTEN to us and get some of these things done!

  • MattRawlins

    What they need to do is get rid of Carly. She’s absolutely atrocious to look at.

  • Steve Jobless

    Carly really isn’t Front Page material. I’d say she isn’t even model material. I want a girl with massive warlocks and a butt I could set a soda bottle on. Is that to much to ask for? You have the money (T-Mobile), make it happen.

    • David

      Perv

      • Steve Jobless

        Pedophile, you’d rather watch a commercial with an undeveloped girl.

  • 123

    this carries no weight. hueristics is not scientific or statistically significant

  • Nest11

    People complaint and demand too much, great devices ( is gonna cost you, pay for it and stop whining) lower rates tmo has them (stop allowing your kids use your phone) otherwise, your bill will increase due to buying games, voting or texting to a third party companies and buying stuff through your phone. IF dont like it, fine its your right, change carrier and see if you be happier there, good luck, none is gonna miss your crying… ugh!

  • Nest11

    People complaint and demand too much, great devices ( is gonna cost you, pay for it and stop whining) lower rates tmo has them (stop allowing your kids use your phone) otherwise, your bill will increase due to buying games, voting or texting to a third party companies and buying stuff through your phone. IF dont like it, fine its your right, change carrier and see if you be happier there, good luck, none is gonna miss your crying… ugh!

  • St08

    I have been with T-Mobile on and off since 2003 and their line of phone always sucked. I have bought only one phone phone from the T-mobile in 7 or 8 years with then. Their selection always sucked as to other carriers. Now they are too Android heavy and iPhone haters and I don’t give a shit about either one.

    Their customer service suck again, had to wait 30 minutes to talk to some ahole other day. Pretty much good bye to them in two weeks.

  • Xracerx99

    Recently their customer service knowledge base seems to have diminished and some areas formerly offering 3g are now only offering Edge.