Verizon CTO Calls Out T-Mobile HSPA+

Verizon is showing its usual arrogance over its network via an interview with CTO Tony Melone from Cnet. While I’ll be the first to admit, Verizon really outshines the other carriers, including our Magenta at CES, hands down that doesn’t mean they have the strongest offering of all. With that in mind, we won’t deny that they came out swinging with their selection of LTE offerings but T-Mobile is promising 25 phones with a good deal of them running 4G so the battle is just getting started, it’s not over by a long shot.

When asked about T-Mobile’s announcement of HSPA+ doubled speeds to 42Mbps he basically shrugs off the move as a necessary but not cure all step. Everyone is in agreement that HSPA+ and its software upgrades along with limited hardware requirements provides a less expensive solution for T-Mobile to hit 4G speeds while Verizon has to invest in the infrastructure for an entire network buildout.

While we’ve seen screenshot after screenshot of users getting speeds of 5+ Mbps on T-Mobile’s HSPA+ network, Melone doesn’t think that’s typical or spread across the network. Well, the same can be said about Verizon’s LTE, I’ve seen reports of speeds north of 25Mbps and in the 3Mbps range so obviously location plays a role. The fact that he is promising speeds of 5-12Mbps across the network and as a typical experience is the hype machine in motion that Verizon is so good at. However, all this will come at a price and a premium that is typical Verizon, you’ll pay to play.

It’s certainly possible Verizon’s LTE network might be faster for some than T-Mobile and vice versa, but one thing is for sure, T-Mobile won’t tax you up the wazoo and that’s plenty reason to stick around.

Read the whole interview at Cnet

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  • Joey

    If T-Mobile is serious about winning back the lower end of the market then they need to offer unlimited everything at the $40 price point and send Metro PCS and the like out of business. It might even serve them well at some point to buy all the smaller regionals and prepaid carriers out.

    Metro PCS would be a great acquisition for them to not only add millions of subscribers but to utilize their existing PCS/AWS tower infrastructure since it’s similar to their own.

    DT has licenses to operate in US Cellular territory too but leaves most of their rural areas dry. They need to buy them out too before Verizon or ATT does and expand their network to support AWS 4G.

    Another likely scenario, if the iPhone proves too much is to merge with Sprint (since their PCS network footprint is similar and forge a 2G/3G/4G roaming agreement with ATT to fill in the dead spots. With this scenario all upgrades and new lines of service would have to be on the newer AWS network.

  • JASON11

    OMG IM GOING INSANE MY PHONE IS NOT WORKING AND IVE BEEN WAITING TO SPEAK TO A REP FOR AN HOUR AND 8 MINUTES. WHATS GOING ON T-MOBILE. DOES ANYBODY KNOW IF THEY MOVED THEY’RE CALL CENTER TO INDIA CAUSE ALL THE REPS THAT PICK UP NOW SOUND INDIAN.

  • Ryan

    i’m getting ready to throw in the towel on t-mobile. my g2 in a hspa+ area is utterly useless when i walk into almost ANY building and i get that ugly E at the top on my status bar. I have to use my friend’s evo or droid to look anything up.

    • http://pulse.yahoo.com/_4QUDAFM4BRSXDEGGTQZDC3MSLA Trevor

      Odd bit of propaganda… Your friend has Sprint AND Verizon? I find that difficult to believe, why would he need both if either are so good? Care to indicate what area you are in or is this post a poor attempt to get others to choose something other than T-mobile? If it is the latter, this is an odd place to attempt that because most people on this site are happy with their t-mobile service, why else would they be on a T-mobile news/fan site? Perhaps if your were posting this on a forum where people are deciding which carrier to choose, your lame attempt at propaganda might grab the attention of a few small minds, but then again maybe not…

  • Ryan

    i’m getting ready to throw in the towel on t-mobile. my g2 in a hspa+ area is utterly useless when i walk into almost ANY building and i get that ugly E at the top on my status bar. I have to use my friend’s evo or droid to look anything up.

  • Ryan

    i’m getting ready to throw in the towel on t-mobile. my g2 in a hspa+ area is utterly useless when i walk into almost ANY building and i get that ugly E at the top on my status bar. I have to use my friend’s evo or droid to look anything up.

  • Imprezaowner27

    “”but one thing is for sure, T-Mobile won’t tax you up the wazoo and that’s plenty reason to stick around.”"

    oh how wrong you are sir. I work for t-mobile and im seeing a MAJOR shift to…well i rather pay to play than save with t-mobile and get bad service. Granted service isnt the issue, the mediocre phones and spotty 4g is getting really hard to sell.

    • Amonra462

      My service is great (Chicago) and I pay 59.99 a month + insurance and am regularly getting 7 megs down. Your post is all over the place. You start by alluding to a MAJOR shift that you don’t describe, then you talk about mediocre phones yet on all the bench marks its the G2 at the top followed by the MT4G. I’m not sure I know what you are talking about and I don’t think that you know either.

  • Imprezaowner27

    “”but one thing is for sure, T-Mobile won’t tax you up the wazoo and that’s plenty reason to stick around.”"

    oh how wrong you are sir. I work for t-mobile and im seeing a MAJOR shift to…well i rather pay to play than save with t-mobile and get bad service. Granted service isnt the issue, the mediocre phones and spotty 4g is getting really hard to sell.

  • Imprezaowner27

    “”but one thing is for sure, T-Mobile won’t tax you up the wazoo and that’s plenty reason to stick around.”"

    oh how wrong you are sir. I work for t-mobile and im seeing a MAJOR shift to…well i rather pay to play than save with t-mobile and get bad service. Granted service isnt the issue, the mediocre phones and spotty 4g is getting really hard to sell.

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    Ha, ha! The funny thing is that when the dust settles, T-Mobile (and unfortunately AT&T) will actually have a stronger network after they implement LTE-Advanced1. T-Mobile will have it’s HSPA+ network to fall back on from LTE, but Verizon will only have it’s slow poke EV-DO. By the time Verizon starts upgrading to LTE-Advanced1, T-Mobile will probably (at least) be on the HSPA+ 84Mbps upgrade. IMHO, the one to watch is Sprint/Clear, with their WiMax network. Will they stay with WiMax and eventually upgrade to the WirelessMAN-Advanced2 (Wimax 2) standard or just go LTE? Or, do both?

  • Jay

    Agree with the whole article, but T-Mobile is gradually becoming more expensive. If I’m paying $20 to $30 more for Verizon with similar services, I’ll stick with T-Mobile. If the difference is only $5 to $10 per month more I’ll bite the bullet in exchange for superior coverage.

    • Gman

      T-Mobile has increased data prices. They added “4G Web” for new customers of 4G phones. More expensive than older data plans. So they are charging extra for 4G if you’re not grandfathered into some older plan.

      Soon T-Mobile won’t be competing on price due to their price increases.

      • http://pulse.yahoo.com/_KGODNRWXP464JU5RF2ODV62AWM Aaron

        True, rates went up from $24.99 on data plans when MyFaves were still offered. Since the Even More plans rolled out, data plans have been $30/mo… and that was for 3G speeds. Now, it has just been relabeled as 4G Web. Same price.

      • http://pulse.yahoo.com/_KGODNRWXP464JU5RF2ODV62AWM Aaron

        True, rates went up from $24.99 on data plans when MyFaves were still offered. Since the Even More plans rolled out, data plans have been $30/mo… and that was for 3G speeds. Now, it has just been relabeled as 4G Web. Same price.

    • Gman

      T-Mobile has increased data prices. They added “4G Web” for new customers of 4G phones. More expensive than older data plans. So they are charging extra for 4G if you’re not grandfathered into some older plan.

      Soon T-Mobile won’t be competing on price due to their price increases.

  • Bobsuruncle

    @Jay, that’s just it…I defected from Verizon a couple of months ago (after many years with them) because of their escalating prices. With TMO I pay $50/mo less for a similar family plan than I would with Big Red. That’s $1200 less over a two years. I’ll take the savings. Staying with Verizon was just adding up to more than I wanted to pay. Furthermore, their LTE pricing structure will more than likely be more $ yet.

  • Anonymous

    Love it when Verizon is smack talking when their using LTE overlay on something it was never designed to be used on, CDMA.

    The best part is, as of right now, if a Verizon customer who has an LTE modem/device moves outside of LTE coverage, they have to reboot their laptop or device, and in the case of the lte modem, they also have to remove and re-insert it again.

    • DetroitTechnoFan

      Hahahahaha…

      Sucks to be them. I like being able to switch network modes with the flip of a switch, so VZW would definitely be NOT for me!

  • dualthreat

    Funny. I have a g2 on Tmobile and a Droid incredible on Verizon. And The g2 is much quicker and gets much better reception than my Droid. I don’t know what Verizon is talking about. Their network isn’t faster than Tmobile. Not by a longshot. Once Tmobile flips that hsdpa + switch, it’ll take Verizon a long time to catch up. Also, cdma is old and sucks. Verizon= junk.

    • Punter

      Cool story bro. Almost sounds convincing.

  • Anonymous

    Five things T Mobile must do to keep and gain market share besides keeping phone prices low.

    a) Provide 3G/4G coverage on all Interstates and Parks, (start with parks at least). Provide at least 2G coverage everywhere else, drop Edge now! (3 – 5 Years)

    b) Provide an dock (similar to Atrix small dock) for all Android phones with processors higher than 800Mhz, if you come up with a laptop dock as well.. great! (it must have Citrix vm capability, this is a MUST, you can talk to VMWare or upgrade wine but under any circumstance do NOT talk to Oracle about Suns VM, Oracle is a traitor to open source, it would be foolish and it would be rejected). (6 months)

    c) Provide at least two offering of HIGH end devices with large screens and metal frame. (3 months)

    d) Insure that ALL new devices will be compatible with HSPA+ 42 and at least on cycle higher. That will give you such a huge marketing advantage over Verizon that it would be foolish to not consider it. (this year)

    e) Insure that Samsung delivers on its word and doesn’t let your customers hang like it has done so with the Behold and Vibrant. Don’t accept any of their devices if they don’t provide a update road map, and if they fail to stick to it, insure you can sue them, or at least provide your customers with a free phone upgrade from any other provider (who wants a Samsung device… not me anymore!) (immediately)

    • IamMe

      a) Are you retarded?

      b) I think when you say “insure” you mean “ensure”.

      c) Why would T-Mobile provide docks and laptops? Since when did T-Mobile become a hardware manufacturer like Motorola.

      d) If T-Mobile is trying to capture the low end market, declining to carry hardware that isn’t 3.5G HSPA+ wouldn’t make any sense.

      e) Why are parks so important to you? Are you a pedophile?

      f) I’ve answered my first, rhetorical question for you; You are indeed sir, a retard.

      • http://tmonews.com David

        While I can appreciate disagreement, calling someone that name isn’t allowed around here. Choose alternative language.

      • Anonymous

        Two things are obvious from your post YouHave. a filthy mind. If you pour clean water in a dirty bucket, the water will become filthy as well. Its obvious that’s where your reply came from.

        You have taken a direct attack on me, are you an iPhone fan? or a Samsung rep trying to counter my posts? I would not see any other reason for a personal attack otherwise.

        Regardless, due to civility I will response to your filthy reply with an honest and clean mind (hope you can keep yours that way).

        a) Takes a person with a dirty mind to think bad, guess you are one. Parks, because a lot of families do like to go camping and want to stay connected. Personally don’t have time to visit parks, last time I was in one was over four years ago. And may I clarify about parks, I had places like the Smokey Mountains, or Ozarks in mind, where people go on vacation, not your neighborhood parks.

        b) Oh well, point taken, English is not my native language, I’m sure you would do worse if you tried mine.

        c) The fact that you don’t see the benefit of a dock and a virtual machine, goes to show you your lack of foresight and knowledge within a technological environment or for corporations. This is an ideal scenario for anyone on the go. Everything nicely packed on a company citrix vm in the cloud, and your “phone-laptop” gives you all you need, including large displays or multiple displays. Beside the savings a corporation would be able to gain by just maintaining everything virtual an one Android device, instead of maintaining a BB server for the phones, a VPN for the network and all the range of laptops companies have. Ask your local IT personnel for advice.

        d) Your thinking about parks again, guess you need to be checked out by a professional, your mind seems corrupted.

        e) No need to reply here.

        • justmehernowV2.0

          Hello, good job with you’re English pal. I commend you for your efforts. Apparently you read English as poorly as you write it. My point about the dock is that AT&T did not make the Atrix dock. Why would T-Mobile start supplying hardware accessories for different phones. Apple makes the iPhone dock, Motorola makes the Atrix dock. Why, WHY do people think that a wireless carrier is anything more than that? You’re cable company doesn’t do these things. A service provider provides you with a service. That’s it. T-Mobile should be expanding their coverage to those areas where it will impact the most people; not creepy people, parents who should be paying attention to their kids, and homeless people in parks. Also, when you are trying to say you are, you should spell the contraction as you’re. Finally, if you work for a company who thinks that a device like the Atrix would make a suitable desktop replacement, you should probably reconsider the company you work for. A smart phone with guts of 6+ year old laptops on services with a 2-5gb monthly service cap is no suitable laptop or desktop replacement… Especially not for a real business.

          Does anyone else remember when tech sites were populated with intelligent people?

        • Mick

          It’s ironic; you’re lecturing this guy on “your” vs. “you’re” while you’re screwing it up yourself (referring to “you’re cable company” in your post). And then questioning his intelligence. Brilliant.

  • Anonymous

    T-Mobile doesn’t have to do anything. They are doing great. When they have an interview like this and a particular carrier is mentioned, that’s flattering. It means they know who they are trying to shoot for. They are going to do it with the same speeds and more money, lol. I’m tired of people complaining they want T-Mobile to become a top notch carrier. I don’t want my prices to go up. I want it to stay cheap and it does everything I want right now. If you want a top notch carrier just leave for one instead of bitching. It will be more data speed for the rest of us who don’t complain.

  • Mark

    With all the 4G speed discussions, in comes an announcement from Magenta UK that they’re slashing data caps to 500 MB. Any word on whether this might happen here? What’s next, the Tmo Android builds won’t have the Youtube app included?

    Press coverage: http://www.pcpro.co.uk/news/broadband/364237/t-mobile-says-download-at-home-after-slashing-data-cap
    T-Mobile source: http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=DATA_CHANGES

    • Anonymous

      I saw that earlier. I really hope that does not happen here!!!

      • http://tmonews.com David

        There is no way this would happen here. This isn’t out of the realm of possibility given overseas data packages currently in existence. It would not be tolerated here, customers would leave in droves.

    • Anonymous

      I saw that earlier. I really hope that does not happen here!!!

    • Anonymous

      They are welcome to slash the cap here but if you are already under contract they can’t alter the terms of that contract, thus it would effect only new customers.

    • Anonymous

      They are welcome to slash the cap here but if you are already under contract they can’t alter the terms of that contract, thus it would effect only new customers.

  • Anonymous

    Welp, the mythical Verizon iPhone has now become an official reality.

  • Sorry

    Tmobile is doing great? Is that a joke? I work for tmobile and you can trust things are not great. They have really dropped the ball the past year. Losing customers, dropping in customer service satisfaction.. Not to mention that ces was an absolute joke.

    • butnakedavenger

      The market I work in has been doing amazing numbers for the past year. i won’t say the results are typical, but the shift in focus has really helped us. And i believe the new division in operations should only help in the coming year.

      • Newsin

        I doubt he works for T-Mobile. Being a Field Tech for some time I know how the network is.. Each market has their ups and downs… if he would have worked at T-Mobile he would have known that. The Portland market is excellent. iPhone is a fad… Its like having Prada Shoes or a Findi Bag. That’s all it is.

        If Developers for Android and WM7 actually bothered making Apps for the phones that were compairable to iPhones people wouldn’t even bother with the iPhone. Basically the iPhone is for people with to much time on their hands and all they want to do is play with Apps… Ill admit some of the Apps are awesome.. ( mostly the photo editing apps ) but if all I wanted to do is play Angry Birds I could do that on Android.

  • http://twitter.com/LTEstyles Miguel E. Naranjo

    thanks for getting us the iphone 4 tmobile…NOT!

    verizon now has the iphone 4 *sigh*

    • Anonymous

      Do you really want a step back in technology?

  • Rvaslacker

    Wow, hardcore fans of *anything* can be delusional, and clearly T-Mob is no exception. Sure, they’re doing great….

    Bleeding customers left and right. Forcing their employees to cram features on accounts because “They’re not making money on the ones they have left”. I notice there’s no update as to why the big Black Friday event was cancelled….

    Good thing TMO isn’t publicly traded, it’d be de-listed by now… The only thing they had left was good customer service, and I question whether or not that was ever a reality. My experience has been that stores will tell you anything you want to hear to make a sale, and CSRs will say whatever they need to get you off the phone in about 5 minutes. The last time I called I noticed a major shift in the way I as being handled. The rep kept trying to add “30 days of FREE mobile web!” without my consent, and I could hear someone in the background celebrating…. YES CELEBRATING that he was pushing those features! How unprofessional.

    • Aztec

      A tmo support person in http://www.howardforums.com is saying tmo is now telling them to push harder to add on features to the point that they’ll put it on anyway without your permission. I’ve been reading more of these things happening to people recently too.

      • Anonymous

        That’s more of a case of an employee not knowing how to make a sale or do their job and getting reprimanded for poor performance. T-Mobile’s not forcing any employee to put a gun to a customers head and add data. Employees should be right-fitting customers with the correct devices and that’s what taught at T-Mobile. If the circumstance differs, it’s because the employee is doing their own thing and is getting heat for it or it’s an indirect dealer making rules up.

    • Anonymous

      Um you do know that T-Mobile is publicly traded right? DT is the stock symbol, go check out their stock.

  • Snoopy07

    Verizon got the iphone today, come on t-mobile your next in line, get the iphone 5 deal, your loyal customer will enjoy it.

  • http://twitter.com/Misterr_Markell Jeffery Eckford

    Well I am perfectly fine with Tmobile speed increases and they are very noticeable…I am actually able to play Xbox Live one Tmobiles network without a hitch and I am loving it :-)

  • EnviroG

    I trying to stick around, but hoping the iphone comes to Magenta soon-aka June/July this year!

    EnviroG

  • Tom A.

    T mobile is competing well with the other carriers, especially with price. However, if I don’t see them take a serious step to building a LTE network I’m going to seriously consider switching to a different provider when my contract is up in a year.

  • Tom A.

    T mobile is competing well with the other carriers, especially with price. However, if I don’t see them take a serious step to building a LTE network I’m going to seriously consider switching to a different provider when my contract is up in a year.

    • Robcii

      lte is still a new technology and t-mobile has already stated they’ll move to in the future but not while its still in its infancy

    • Robcii

      lte is still a new technology and t-mobile has already stated they’ll move to in the future but not while its still in its infancy

    • Robcii

      lte is still a new technology and t-mobile has already stated they’ll move to in the future but not while its still in its infancy

  • Tom A.

    T mobile is competing well with the other carriers, especially with price. However, if I don’t see them take a serious step to building a LTE network I’m going to seriously consider switching to a different provider when my contract is up in a year.

  • Tom A.

    T mobile is competing well with the other carriers, especially with price. However, if I don’t see them take a serious step to building a LTE network I’m going to seriously consider switching to a different provider when my contract is up in a year.

  • Unknown

    Why is everyone wanting an iphone with tmobile? One of the crappy android phones will out do a iphone

  • Unknown

    Why is everyone wanting an iphone with tmobile? One of the crappy android phones will out do a iphone

  • Unknown

    Why is everyone wanting an iphone with tmobile? One of the crappy android phones will out do a iphone

  • Unknown

    Why is everyone wanting an iphone with tmobile? One of the crappy android phones will out do a iphone

  • Timfresh

    I have 2 admit, I was about 2 dump t-mobile wn the Evo came out. Glad i didnt make that dumb decision.
    $79 unlimited everything (no contract) and speeds faster than my dsl. My nexus s kills the evo.

    • Richardyarrell

      Everyone can SLEEP on sprint if you want to but let’s REMEMBER exactly who had 4G FIRST and who had the FIRST 4G DEVICE ON THE MARKET IN JUNE 2010 THAT WAS SPRINT AND THE HTC EVO 4G IS THE GRANDDADDY OF 4G ANDROID DEVICES NOTHING WAS BETTER IN 2010 AND WHEN SPRINT ANNOUNCES THE NEW HTC EVO 2 4G AT CTIA IN MARCH 2011 THEY WILL AGAIN HAVE THE BEST SMARTPHONE DEVICE IN THE INDUSTRY ON THE BEST CARRIER IN THE INDUSTRY WITH PROVEN 4G SERVICE AND UNLIMITED DATA FOREVER… HTC EVO RULES ANDROID AND SPRINT RULES AS WELL

      • Guest

        Calm down, it’s just a phone.

      • BeCareful

        “Unlimited” only where there is WIMAX. That is not very many places. They have a 350MB cap, with overage penalties, which is ridiculous if you roam off of Sprint’s network. Read the fine print, it is not pretty and Sprint has a pretty skinny network in a lot of the U.S.

      • BeCareful

        “Unlimited” only where there is WIMAX. That is not very many places. They have a 350MB cap, with overage penalties, which is ridiculous if you roam off of Sprint’s network. Read the fine print, it is not pretty and Sprint has a pretty skinny network in a lot of the U.S.

      • BeCareful

        “Unlimited” only where there is WIMAX. That is not very many places. They have a 350MB cap, with overage penalties, which is ridiculous if you roam off of Sprint’s network. Read the fine print, it is not pretty and Sprint has a pretty skinny network in a lot of the U.S.

      • BeCareful

        “Unlimited” only where there is WIMAX. That is not very many places. They have a 350MB cap, with overage penalties, which is ridiculous if you roam off of Sprint’s network. Read the fine print, it is not pretty and Sprint has a pretty skinny network in a lot of the U.S.

      • Matt

        The EVO is only good if you’re located near a charger at all times. I was a technician for Sprint and had to hear people complain about the EVO’s pathetic battery life all the time. It’s true that Sprint was the first company with 4G devices but that’s because they jumped the gun and went with WiMax. Here we are now just a little over a half a year later and Sprint now has the country’s slowest 3G and 4G networks. Not to mention the fact that Sprint doesn’t even own their own 4G network, it’s Clearwire’s and last time I heard they are about to run out of operating cash, so I hope you like the tiny 4G footprint because it’s likely to stay that way.

        • Anonymous

          Here in New York sprint is king my friend, And the Evo 4g has been the granddaddy of 4g from day verizon wish they had a device that could match the evo in sales as well as appeal. And now with the Htc evo 3d on the scene verizon IS SECOND FIDDLE..No thunderbolt will ever be better than no evo 3d. Matter of fact the Evo family of devices on sprint simply PIMP SLAPS and family of droid devices on Verizon. You can take that to the bank

  • Newsis

    Only bad thing about 4G… Its a Battery Hog lol.

  • http://twitter.com/iFlossHIC iFloss™

    To be completely honest; verizon may have all these 4G speeds, but them taking time out of their schedule to actually take a shot at t-mobile is enough proof to show they’re threatened by us.

    T-Mo has faster 4G speeds than any carrier I feel like T-Mo is run by the chinese instead of the British. They’re really taking time and pacing themselves when they’re releasing and its working. Now what I really would like is to see some of their phones drop first or atleast with the next generation equipment. What’s the point of a Galaxy S without a dual core processor, no flash when the next generation of galaxy smartphones is coming with this and a lot more. I don’t get it.

    They need more heat to stay in the game atleast if they really want to attack all fronts. They need high, mid and low covered and verizon has that with their Droid phones, and combination of blackberry phones.

    I still think T-Mo’s gonna triumph though; LETS GO T-MO!

    • Clark

      well tmo is kind of run by the Germans not the japanese or british…;-) verizon is part of the british vodafone group…but i agree with you…

  • http://twitter.com/iFlossHIC iFloss™

    To be completely honest; verizon may have all these 4G speeds, but them taking time out of their schedule to actually take a shot at t-mobile is enough proof to show they’re threatened by us.

    T-Mo has faster 4G speeds than any carrier I feel like T-Mo is run by the chinese instead of the British. They’re really taking time and pacing themselves when they’re releasing and its working. Now what I really would like is to see some of their phones drop first or atleast with the next generation equipment. What’s the point of a Galaxy S without a dual core processor, no flash when the next generation of galaxy smartphones is coming with this and a lot more. I don’t get it.

    They need more heat to stay in the game atleast if they really want to attack all fronts. They need high, mid and low covered and verizon has that with their Droid phones, and combination of blackberry phones.

    I still think T-Mo’s gonna triumph though; LETS GO T-MO!

  • A92drls

    Yep, I’m a T-Mo CSR, I’ve worked there for 4 years and can agree, were being forced to make sales now.. It used to be scored on courtesy, concern, timely resolution and knowledge. Now we don’t really get scores, just graded on our overall stats. We MUST make an offer to add web/message etc.. on EVERY call or you’re not doing your job… Not cool T-Mo. I’ve been there through thick and thin and things are headed south. Customers don’t like being sold unless theres a good reason to bring something up that would fit their plan better. I hope this is a phase, they do tend to change things alllll the time.. Plus, I cannot wait until that free 30 day web is over, too many damn reps are adding it just because. C’mon now..

  • A92drls

    Yep, I’m a T-Mo CSR, I’ve worked there for 4 years and can agree, were being forced to make sales now.. It used to be scored on courtesy, concern, timely resolution and knowledge. Now we don’t really get scores, just graded on our overall stats. We MUST make an offer to add web/message etc.. on EVERY call or you’re not doing your job… Not cool T-Mo. I’ve been there through thick and thin and things are headed south. Customers don’t like being sold unless theres a good reason to bring something up that would fit their plan better. I hope this is a phase, they do tend to change things alllll the time.. Plus, I cannot wait until that free 30 day web is over, too many damn reps are adding it just because. C’mon now..

  • A92drls

    Yep, I’m a T-Mo CSR, I’ve worked there for 4 years and can agree, were being forced to make sales now.. It used to be scored on courtesy, concern, timely resolution and knowledge. Now we don’t really get scores, just graded on our overall stats. We MUST make an offer to add web/message etc.. on EVERY call or you’re not doing your job… Not cool T-Mo. I’ve been there through thick and thin and things are headed south. Customers don’t like being sold unless theres a good reason to bring something up that would fit their plan better. I hope this is a phase, they do tend to change things alllll the time.. Plus, I cannot wait until that free 30 day web is over, too many damn reps are adding it just because. C’mon now..

  • A92drls

    Yep, I’m a T-Mo CSR, I’ve worked there for 4 years and can agree, were being forced to make sales now.. It used to be scored on courtesy, concern, timely resolution and knowledge. Now we don’t really get scores, just graded on our overall stats. We MUST make an offer to add web/message etc.. on EVERY call or you’re not doing your job… Not cool T-Mo. I’ve been there through thick and thin and things are headed south. Customers don’t like being sold unless theres a good reason to bring something up that would fit their plan better. I hope this is a phase, they do tend to change things alllll the time.. Plus, I cannot wait until that free 30 day web is over, too many damn reps are adding it just because. C’mon now..

  • A92drls

    Yep, I’m a T-Mo CSR, I’ve worked there for 4 years and can agree, were being forced to make sales now.. It used to be scored on courtesy, concern, timely resolution and knowledge. Now we don’t really get scores, just graded on our overall stats. We MUST make an offer to add web/message etc.. on EVERY call or you’re not doing your job… Not cool T-Mo. I’ve been there through thick and thin and things are headed south. Customers don’t like being sold unless theres a good reason to bring something up that would fit their plan better. I hope this is a phase, they do tend to change things alllll the time.. Plus, I cannot wait until that free 30 day web is over, too many damn reps are adding it just because. C’mon now..

    • Ghost

      I’m a CSR as well and the changes that are being made really do suck. I hate having to sell to people when they are not interested in something. I know personally if I want something I ask for it and I don’t want someone trying to force feed me something I don’t want or need. I too hope this is just a terrible phase.

      • Calvinwatterson

        I call shananagins:
        I too am a tmo csr for 5 years with them and I have been given no push for sales at all. We are pushed to provide preventative mesures to lower customer call backs but that is it.

    • Ghost

      I’m a CSR as well and the changes that are being made really do suck. I hate having to sell to people when they are not interested in something. I know personally if I want something I ask for it and I don’t want someone trying to force feed me something I don’t want or need. I too hope this is just a terrible phase.

  • http://profiles.google.com/jayq330 Jonathan Oquendo

     5 mbs is good enough for anything you could do in a phone, even video chat especially tmobiles low latency.
    and to pay $45 + tax just to get an average of maybe 2 mbs isnt worth it for me.ill save money and get what i want which is cheap prices plans and i wont miss out on speed nor innovation. do they have wifi calling?no & if they did would they make it unlimited wifi calling? nope theyll charge you another $20. Tmobile has innovations you wont find on any other network,when you call customer service you dont even have to wait on line theyll call you back and you wont lose your spot! and most of the hot phones that come from overseas come with tmobile bands, examples are the nokia N900, the nexus 1 & nexus s….alot of things that other companies wouldnt even dream of allowing tmobile does…which is why its sad to see them get eaten up by the most limited network in the world…so im going to the next innovative company & its sprint,theyve made a deal with google to incorporate a couple of there google apps not just into there phones & data network, but into the network itself. the first app we’re seeing is the google voice. next will be the voip over wifi for free like tmobiles wifi calling app, but this ones built into android itself & will be a sprint exlusive which is pretty impressive for those times you go international just like you could do with tmobiles, its just that if tmobile turns into at&t ill have a company just as innovative and that what i really care about….its the little things that count.

  • Counsel Dew

    Tony can’t think his network is all that great…

    http://forum.xda-developers.com/showthread.php?t=1545621

    http://code.google.com/p/android/issues/detail?id=24019

    I’d like him to solve our problem!