T-Mobile Looking To Increase Premium Retailer Presence Nationwide

T-Mobile is looking to expand its “T-Mobile Premium Retailer Program” to a nationwide platform after having tested the program regionally for several years. T-Mobile hopes to increase the roll out of branded outlets by independent retailers which don’t require direct, corporate investment from the Magenta mothership herself.

Currently, T-Mobile operates more than 2,000 corporate locations throughout the country and has more than 500 branded outlets since the time it began testing out the Premium Retailer Program. T-Mobile hopes to see an increase of 1,000 branded retail outlets during the next several years and, under the program, T-Mobile will supply the funds for opening the stores. Handsets, training and full access to T-Mobile systems will also be provided. However, retailers must meet Magenta requirements for store branding and layout.

It’s a bold move by T-Mobile considering most of its carrier competition won’t go as far to shoulder the cost for handset inventory by its third party dealers. In an effort to further distinguish itself and build out its brick and mortar locations, perhaps this is the right formula. Time will tell!

Fierce Wireless

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  • Thecofffeeguy

    Yeah that would be smart because the nearest Tmobile store is 1 hour away from our house and it would be nice to have a t mobile store close

    • GinUwinlady

      That’s what I was going to say except it’s an 11/2 from my house

      • Mr. V

        I was just wondering where coffeeguy and winlady live, that the closest stores are 1 hour away? I’m just curious, because I’m in the Northeast US so it is always amazing to me when anything is more than 5 minutes down the street… the fact that the nearest REI or Puma store is more than 30 minutes away blows my mind, but I’m always interested when I’m driving cross country at how different things are and what people have to deal with!

  • Shinakuma

    working previously for a TPR in Ohio I can tell you this. ITS A HORRIBLE WORK EXPERIENCE. Sorry about the caps but it had to be said. All the misery and very little of the perks of selling their service.

    • aj

      Can you please elaborate why? I work at a TPR store in Michigan right now and I’m loving it!

      • Anonymous

        im store manager over in CA TPRI program and i love working here better than when i worked at corporate

      • Anonymous

        im store manager over in CA TPRI program and i love working here better than when i worked at corporate

      • Anonymous

        im store manager over in CA TPRI program and i love working here better than when i worked at corporate

    • aj

      Can you please elaborate why? I work at a TPR store in Michigan right now and I’m loving it!

    • Anonymous

      id like to know why also, your store technically is a corporate store on TPRI program, access to everything corporate can do is awesome

    • Anonymous

      id like to know why also, your store technically is a corporate store on TPRI program, access to everything corporate can do is awesome

    • Anonymous

      id like to know why also, your store technically is a corporate store on TPRI program, access to everything corporate can do is awesome

  • Shinakuma

    working previously for a TPR in Ohio I can tell you this. ITS A HORRIBLE WORK EXPERIENCE. Sorry about the caps but it had to be said. All the misery and very little of the perks of selling their service.

  • Anonymous

    As long as prices don’t go up, tmobile, we go!!

  • Anonymous

    As long as prices don’t go up, tmobile, we go!!

  • EnviroG

    Sounds like a good idea! Brand awareness should help build up the customer base more.

  • EnviroG

    Sounds like a good idea! Brand awareness should help build up the customer base more.

  • EnviroG

    Sounds like a good idea! Brand awareness should help build up the customer base more.

  • EnviroG

    Sounds like a good idea! Brand awareness should help build up the customer base more.

  • EnviroG

    Sounds like a good idea! Brand awareness should help build up the customer base more.

  • Anonymous

    Maybe they should just try to get some handsets to compete with the Infuse, Atrix, Thunderbolt, etc etc… Instead of spending it on this crap

  • Anonymous

    Maybe they should just try to get some handsets to compete with the Infuse, Atrix, Thunderbolt, etc etc… Instead of spending it on this crap

  • Anonymous

    Maybe they should just try to get some handsets to compete with the Infuse, Atrix, Thunderbolt, etc etc… Instead of spending it on this crap

  • Anonymous

    Maybe they should just try to get some handsets to compete with the Infuse, Atrix, Thunderbolt, etc etc… Instead of spending it on this crap

  • Anonymous

    Maybe they should just try to get some handsets to compete with the Infuse, Atrix, Thunderbolt, etc etc… Instead of spending it on this crap

  • Anonymous

    Maybe they should just try to get some handsets to compete with the Infuse, Atrix, Thunderbolt, etc etc… Instead of spending it on this crap

  • Floors

    How about increasing their coverage presence first? Just came back from 9hr drive and was roaming for 6 hours of it. Not to mention that my data dropped to gprs.

    • Manusferrera

      Good point because I know in Wyoming for a fact the only cell service u can get is verizon and on tmobile I was constantly roaming

  • Anonymous

    Just and FYI David, T-Mobile is doing this because they want to become #1 carrier in the US in 3 years

    btw u should know who i am ;)

    • Anonymous

      That would make headlines, wouldn’t it? T-Mobile adds 20 million subscribers per year for 3 years with 0% churn. I think that would put T-Mobile just over Verizon.

      I love T-Mobile, but…yeah, that’s not going to happen.

    • Anonymous

      That would make headlines, wouldn’t it? T-Mobile adds 20 million subscribers per year for 3 years with 0% churn. I think that would put T-Mobile just over Verizon.

      I love T-Mobile, but…yeah, that’s not going to happen.

      • Anonymous

        hey listen smarty pants im not going to give u that ‘ i heard it from this guy who heard it from his friends’ boss’ crap

        i love t-mobile as much as the next guy it is unlikely but its a goal

        • Mbregar13

          @Shepinator- While I don’t mean to imply that it will happen, your mathematical reasoning has a flaw… you have to imagine that if they were to add substantial amounts of customers that ‘most’ would be coming from other carriers. assuming a quarter came from Verizon, it would substantially decrease the total amount of subscribers needed to become number one. Add to that, the continued talks of DT acquiring Sprint (47m subs) and it would be a reasonable goal, although in that scenario the leap to number one would have much to do with the purchase, and little to do with adding doors.

          Without said purchase there is no way it is going to happen. Big leap in subscriber total? Yes. Number One? No.

        • Anonymous

          1.5 line calculation > 6 line calculation

        • Anonymous

          1.5 line calculation > 6 line calculation

        • Anonymous

          1.5 line calculation > 6 line calculation

        • Anonymous

          I heard that that to be #1 in their industry is the goal of every company…ever

    • http://tmonews.com David

      I do indeed! :-)

    • http://tmonews.com David

      I do indeed! :-)

      • djv

        David how can I get more info on this, I currently have a location but I would like to expand to a different market, I checked online but it’s not given me more information on this.

        • http://tmonews.com David

          Wow ummm, that’s a great question…I don’t know an exact answer, let me ask around.

        • http://tmonews.com David

          Wow ummm, that’s a great question…I don’t know an exact answer, let me ask around.

        • http://tmonews.com David

          Wow ummm, that’s a great question…I don’t know an exact answer, let me ask around.

        • Anonymous
        • http://tmonews.com David

          Awesome “Cromo” thank you so much for finding that!!

      • djv

        David how can I get more info on this, I currently have a location but I would like to expand to a different market, I checked online but it’s not given me more information on this.

      • Rnad

        So do I! Will the tape explode?

  • Anonymous

    Just and FYI David, T-Mobile is doing this because they want to become #1 carrier in the US in 3 years

    btw u should know who i am ;)

  • Anonymous

    Just and FYI David, T-Mobile is doing this because they want to become #1 carrier in the US in 3 years

    btw u should know who i am ;)

  • Qdichris

    Great… more lying cheats making problems for corporate stores to fix. Yeah, great use of corporate funds.

    • Anonymous

      corporate stores are the ones that cause the problems, or best buy or radio shack thats where our stores with better service save the day, maybe TPR is different than TPRI but with TPRI we have access to cam,samson, watson, streamline u name it we got it, we can do the same as corporate stores but we are less busy and we actually care

    • Anonymous

      corporate stores are the ones that cause the problems, or best buy or radio shack thats where our stores with better service save the day, maybe TPR is different than TPRI but with TPRI we have access to cam,samson, watson, streamline u name it we got it, we can do the same as corporate stores but we are less busy and we actually care

      • RedColaCan

        Your store maybe different and I’m not saying all non-corporate stores are bad but most are. I spend half of my day everyday fixing non-corporate dealers issues, MAJOR F-ups, and straight up lies. My favorite is always:

        (customer) – I just got this new phone from the T-Mobile kiosk in the mall, do you have any accessories for it? and the rep there sent me here for you to give me a home charger for my brand new phone since it didn’t come with one.
        (rep) – what do you mean it didn’t come with one? what phone do you just get? …(customer shows the phone)… I hate to break it to you, we don’t carry that phone or accessories for that phone past chargers. You have the Samsung Stripe, we haven’t carried that phone in about a year and a half and Im pretty sure your “brand new phone” is used and damaged because the liquid indicator is bright red showing liquid damage and all new phones come with chargers. You may want to return to that store and get an exchange or refund because you visited a non-corporate store.
        (customer) … “becomes enraged because we can not fix her issue in-store”

        Stuff like this happens all the time. Yay for more issues to fix….

        • Anonymous

          we get those problems too, i agree with u 100% that retailers are crooks, i for one worked for a verizon retailer and we sold refurbished phones as new sometimes(dont hate it was my job i had to do it) but working for TPRI i work at corporate stores and corporate owned stores too

        • Mbregar13

          I’ve been with T-Mobile in ‘some’ capacity for about 8 years. At times with corp, at times with agents. I have had as many problems with T-Mobile corp stores in the past as I have had with agents. It has a lot LESS to do with the name on the door than it does with the people under the roof. While managing an agent location in Ohio I was constantly cleaning up after the corporate store outside the mall…

        • beastly

          I wish there was a way to hand the customer a new phone and then send the bill to the dealer who lied to them…

        • beastly

          I wish there was a way to hand the customer a new phone and then send the bill to the dealer who lied to them…

        • Tbreeze

          That’s not a TPR store you’re referring to, it is a dealer, so don’t bunch us all in one statement…

    • Anonymous

      corporate stores are the ones that cause the problems, or best buy or radio shack thats where our stores with better service save the day, maybe TPR is different than TPRI but with TPRI we have access to cam,samson, watson, streamline u name it we got it, we can do the same as corporate stores but we are less busy and we actually care

    • Anonymous

      corporate stores are the ones that cause the problems, or best buy or radio shack thats where our stores with better service save the day, maybe TPR is different than TPRI but with TPRI we have access to cam,samson, watson, streamline u name it we got it, we can do the same as corporate stores but we are less busy and we actually care

    • Magenta Magic

      I’m sorry, but as one of those who works for TPR in Columbus, OH, I have to call you out on this. ONE TEAM, right? We are all MAGENTA, right? Way to go trash talking your coworkers, as if people didn’t gripe about T-Mobile enough.

      How about stick to selling what’s in front of you, and leave your judgments of the rest of us hard-working T-Mo junkies where they belong — in private.

      • Jason

        I wish I had guys like you around our area. Our non-corp store experiences are just like RedColaCan’s. It really does suck cause at the end of the day it’s bad news for both corp and non corp cause the customer doesn’t care where they get T-Mobile, it still says T-Mobile on the bill and all they want is a working service.

      • Xtreamski

        no. third party shady dealers like you and your cohorts do nothing but ruin reputations of otherwise fine companies. If youre paycheck does not have the Tmobile logo on it and you dont get the employee discount, you ARE NOT a tmobile employee. you are a scumbag third party dealer whos only goal is commission. get a real job,loser. go to college or something

        • beastly

          See above. Plus I’ve seen some really shady service on the part of corporate retail reps before. It’s not always as simple as corporate = great and indirect = lousy. I wish it were that simple, because then the best business model would involve opening more corporate stores and shutting down indirect dealers. Having a corporate logo on your paycheck doesn’t make you a smarter or more considerate person.

      • Qdichris

        It’s not in private… it’s out in the open and common knowledge that dealers are not above board. Secondly, you are NOT a coworker. My coworkers are the ones who have to deal with the issues that you create and then tell your customers that they need to call customer service or go to a corporate store to fix.

        • beastly

          That’s not universally true. I’ve talked to indirect dealers who would bend over backwards for their customers, and to customers who go back to the same indirect dealer for years on end because of the phenomenal service they get. I wish that were the case more often, but I promise you it does happen.

        • Shinakuma

          agreed , Wireless Vision workers are NOT coworkers of TMo workers. Not by a long shot.

        • tpr4life

          Sounds like you were burned by WV, i’ve worked for them for 3 years now, and 4 years at corporate, from rep to manager at corporate, and from rep to MR in Wireless Vision.
          I would NEVER go back to corporate, we do view our Tmo corp stores as co-workers, I have an AMAZING relationship with every corp store manager within 20 miles of my store. I personally know the Market manager and have lunch with them on a regular basis, we bounce ideas back and forth, transfer phones when needed, share best practices and even transfer employees when they desire to switch.

          Sorry about your experience with WV, but in the 3 years I’ve been here, management has changed for the complete 180 degree better, we are 100% focused on amazing customer interations.

          WV, at least in my market, will immediatly terminate any employee that trash talks a corp store, thier manager or rep. It’s zero tolerance for us. I have been to three WV markets to help switch them to TPR and all the employees love it.

      • Shinakuma

        Wow lets see in one year if you are so protective of your precious Columbus TPR(Wireless Vision).
        That company doesnt know what its middle managers are doing and the reps are HORRIBLY corrupt. I know first hand how they are.

  • Tony

    What’s the point of a “premium” store when it sells the same crap as a non-premium store. No iPhone and emphasis on low end Androids does not make for a “premium” product line.

  • MIKEEEEE

    get some more coverage in less populated areas.

  • TalkingHead

    bleh.. give us some iPhone 4 or Optimus 2X news David!!!!!!

  • Tom

    When is T-Mobile going to take the rest of their customers out of the 90′s and upgrade to HSPA or HSPA +?

  • Mtnman

    What T-Mobile really needs to do is building on thier 3G coverage. They can talk a good game when it comes to thier 4G, but many, many people on T-Mobile still have shotty 3G service of none at all. Worst of all a lot still have just plain EDGE.

    I’ll give you an example. I live in Colorado Springs. I have 4G service here, I’m on a hill that over looks the city, an thier’s a cell phone tower less then half a mile from me. You’d think I’d have full bars all the time, and that it’d be 4G? Now that’s not the case. Even though I don’t have a 4G phone, I do the Vibrant, which is supposed to have HSDPA, or close to 4G speeds. But alias, I have UTMS most of the time. My signal strengh indicator always show 2-3 bars of either 3G or full bars on EDGE.

    Now that being said with me in the middle of the city near a tower with 4G service, just imagin someone outside the city or in a rual area? It’s like saying “Hey everyone, I just got a new 72 inch 3D tv with 480htz, 5 Million:1 contrast ratio, and every bell and whistle you can imagin. Oh and by the way, my power just got shut off!” What good does haveing a great phone do you if you can get service when and when you need it?

  • Jevel926

    Better coverage and not shady advertising about 4g would make magenta alot better.

    • Frankbarrone

      only a moron would find the advertising to be shady. its pretty cut and dry. best 4g in the country. how is that shady? and if its not 4g, then its 5g cuz its faster than any other network in the country.

  • http://www.facebook.com/MatthewSki Matthew Kalinowski

    more stores means better coverage i always have full bars at t-mo stores lol.

  • http://www.facebook.com/MatthewSki Matthew Kalinowski

    more stores means better coverage i always have full bars at t-mo stores lol.

  • http://www.facebook.com/MatthewSki Matthew Kalinowski

    more stores means better coverage i always have full bars at t-mo stores lol.

  • http://www.facebook.com/MatthewSki Matthew Kalinowski

    more stores means better coverage i always have full bars at t-mo stores lol.

  • DONOTUSETHESE

    dont ever ever ever ever ever do business with an “authorized dealer”. either call customer service directly or use the official t-mobile website. I worked for an “independent” t-mobile dealer and their only goal was get commission. They intentionally lied to customers, told them they have free incoming calls, etc. whatever they had to do to get the sale. ALL third party dealers are shady lowlifes and I wouldnt recommend anyone ever go to any of them. If the sign says “authorized dealer” under the T-mobile logo, turn around and go somewhere else. You will save alot of money and time. Tell T-mobile we only want corporate stores. NO MORE 3rd party shady dbags,

  • DONOTUSETHESE

    dont ever ever ever ever ever do business with an “authorized dealer”. either call customer service directly or use the official t-mobile website. I worked for an “independent” t-mobile dealer and their only goal was get commission. They intentionally lied to customers, told them they have free incoming calls, etc. whatever they had to do to get the sale. ALL third party dealers are shady lowlifes and I wouldnt recommend anyone ever go to any of them. If the sign says “authorized dealer” under the T-mobile logo, turn around and go somewhere else. You will save alot of money and time. Tell T-mobile we only want corporate stores. NO MORE 3rd party shady dbags,

    • DONOTUSETHESE

      the boss’ MADE us add $30 blackberry plans to single line accounts used by elderly woman ( they did not have blackberries). They also had us brainstorm on things to say to overcome customers objections to not wanting data plan. Of course, 3rd party dealers get every penny of the commission for adding data and any other additional features. So if you HAVE to go thru one of these terrible terrible people, DO NOT let them add anything to your account. But I am telling you, DO NOT USE AUTHORIZED DEALERS

    • DONOTUSETHESE

      the boss’ MADE us add $30 blackberry plans to single line accounts used by elderly woman ( they did not have blackberries). They also had us brainstorm on things to say to overcome customers objections to not wanting data plan. Of course, 3rd party dealers get every penny of the commission for adding data and any other additional features. So if you HAVE to go thru one of these terrible terrible people, DO NOT let them add anything to your account. But I am telling you, DO NOT USE AUTHORIZED DEALERS

      • Bryanthornsberry

        Bite your tongue, chief. I’m a market manager for one of these so called “shady 3rd party dealers”. Way to sling mud to everybody after your own shady dealer you worked for had some terrible business practices. My dealership is known in the city for our expert level of customer care, low prices, honest employees, and customer empathy. We go as far as to help pay our loyal customers bills. One of my highest emphasized metrics is VOC, and if i see an employee doing anything shady they are suspended or terminated. True, we DO get paid on commissions, but we also get charged back, so right fitting customers is a must. It’s too bad your mudslinging is causing any customers who read this to avoid authorized dealers, when most the time, they will go above and beyond for customers due to less door swings than corporate locations.

        As far as the TPRI program goes, our dealership just got into the program, and it truly is a great opportunity to further create tmobile brand awareness. TMO is currently the only wireless carrier that doesnt allow uniform signage to all it’s retail partners. This fragmentation confuses the customers a lot of the time and really adds an expansion barrier to its potential customer base. Long live TPR!

  • Tmo

    VERY BAD MOVE TMO. I have worked for corporate for the last 10+ years since ominipoint. I’ve worked in 3 different states at over 12 different stores. In that time I have never seen an honest indirect dealer. NEVER. Everyday I have to fix problems with false upgrades, used phones, dealers changing socials so people get “approved” for service, etc…

    I have seen tons of indirects open and close due to a lot of fraud. So far as I have stated I have never met a good 3rd party dealer. Its so bad in our state that we probably have about 10 left in a 100 mile radius.

    In our area corporate employees are trained extremely well. Never have I had any disputes or problems with any corporate stores.

    Hopefully TMO does not do this. I remember the horrors that were TMS. We do not need to go through that episode again.

  • Ahae

    Wow, some of these Tmobile Corporate employees really have no clue what they are talking about. If they knew anything, they would understand that a lot of these TPR stores were actually stores that were corporate and were just switched over to TPR. There is absolutely Zero difference from a customer aspect on what the stores can do. TPR store can do anything and everything that Corp can and can actually do more.

    There are markets out there, that have Zero Corporate stores. And again if these Tmobile corp
    reps knew anything, they also would know that in the markets that were converted from 100% Corporate to 100% TPR, the tpr locations more than tripled what the corporate stores were doing.

    Also the TPR program is not just some random one off Third party dealer that you are talking about. There are some TPR partners who have well over 100 store locations.

    So before some of you paint people with a broad brush, at least know what you are talking about.

  • Ahae

    Wow, some of these Tmobile Corporate employees really have no clue what they are talking about. If they knew anything, they would understand that a lot of these TPR stores were actually stores that were corporate and were just switched over to TPR. There is absolutely Zero difference from a customer aspect on what the stores can do. TPR store can do anything and everything that Corp can and can actually do more.

    There are markets out there, that have Zero Corporate stores. And again if these Tmobile corp
    reps knew anything, they also would know that in the markets that were converted from 100% Corporate to 100% TPR, the tpr locations more than tripled what the corporate stores were doing.

    Also the TPR program is not just some random one off Third party dealer that you are talking about. There are some TPR partners who have well over 100 store locations.

    So before some of you paint people with a broad brush, at least know what you are talking about.

    • Mark

      Is a Premium Retailer what shows up as a “Preferred Retailer” (with the black T) in the tmo.com store locator? Or is this yet another level?

      I’m replying here because I’m in one of those markets with no corporate stores. The nearest one is in another state, 50 miles away. It would be nice to have at least one corporate store handy, although we do have several “Preferred Retailers”.

  • TMO

    It’s funny when someone posts facts that it angers another. I was stating my experience with indirects. Maybe if it was further explained what TPR stores consist of. Then maybe I would’ve seen your view on this. I have not heard of or seen a “TPR” store. Maybe I have and it’s a new term for indirect. All I have ever seen is indirect dealers. TMS had many retailers probably in the thousands. So does Intouch for that matter. So your hundreds does not impress me.

    The way this article makes it sound is that it is a new form of an indirect dealer. I was not saying negative comments about this so called “new” program. I was stating facts that every indirect I have seen has done fraudulent actions just to get an activation. I was stating of things that continue to happen in a daily basis.

    You say that TMO corporate reps know nothing. I find that hilarious. Just because you can access cam, watson, streamline, quickview does not make you the same as corporate. TPR, indirect, whatever it is you claim to be your main focus is on how many activations you get at the end of the day. You even stated as much in your comments “the tpr locations more than tripled what the corporate stores were doing.”. Activations are great but customer service is needed as well.

    We actually care about customer service and take pride in our work. If a customer comes in with an indirect experience, usually a horrible one WE take action as if WE did it. Most of the times we had to spend countless hours debating with care to fix the customer’s issue and let them leave the store happy. Usually apologizing because of something we did not do. Now that’s how we handle it. I Would love to see how fast you guys brush those issues with care.

    TMO’s focus is keeping the customer happy. What TMO should do is hold these stores accountable for their behaviors and actions. If its a corporate, indirect store, TPR, close them down or fire everyone. The problem is these bad locations stay up for years and cause many to get a bad perception of TMO as a company.

    Sorry that most of us are not educated in what a TPR location is. So next time why don’t you educate us instead of stating what you can or can not do. I love how you state that we know nothing. Thanks.

    • Anonymous

      just an FYI the stores are not indirect dealers, dealer like the mobile solution those guys were scammers

      TPR stores are private owned corporate stores, that is the term for them

    • Anonymous

      just an FYI the stores are not indirect dealers, dealer like the mobile solution those guys were scammers

      TPR stores are private owned corporate stores, that is the term for them

  • BAM

    This article and T Mobiles website make there program sound like an easy way for an entrepreneur to open one or two stores. I checked into there requirements and they require a T Mobile prospect to be able to open 15 stores within a very quick timeframe and have 2 Million cash to invest. Now that doesnt sound all that practical for your average entrepreneur looking to start a business.

  • I’m Done

    How about expand their bandwidth limit? After 5 GB of usage, it’s rendered almost useless. Lots of sites just time out.

    I get 0.05 Mbps down and 1800 ms ping. Upload is okay still at 0.85 Mbps but I don’t upload anything.
    http://www.speedtest.net/result/1111219801.png (still love Flash on Android)

    I don’t need super fast internet but I don’t need super slow either. My bandwidth is mostly used up by streaming low bit rate videos and music. I’m going to jump on Verizon’s unlimited data plan after my current billing cycle with T-Mobile ends this month. I looked up a similar plan and I’d only be paying a little bit more anyway. Worth it for my case.

    • beastly

      Where did you see an unlimited data plan on Verizon? The highest data use plan I saw was $80 for 10 GB + $10/GB after that. I don’t think the price is unreasonable, but it’s not unlimited. …and prohibitively expensive if you use 50 or so GB a month like my family does.

      • Mo

        Verizon offers unlimited on phones. He’s talking about switching phone services. T-Mobile has a 5 GB soft cap on both phones and mobile broadband plans. Verizon only caps their mobile broadband plan.

        • beastly

          They don’t, actually. The website indicates that they charge overages past 5 GB, but no soft cap.

          As for smartphone usage, you may be right, but I do see that VZW has a 2GB soft cap on tethered data usage, so I hope he’s not thinking of switching so he can avoid soft caps while tethering…

        • Droid Does

          I got a Droid 2 recently and I have unlimited data. It says so on my plan and my bills. I have always gone over 5 GBs in a month. No overage charges or slow downs. Of course, Verizon can terminate my service pretty much for anything but that applies to all carriers’ terms.

        • nick

          Thanks, I’ll be switching to Verizon’s truly unlimited smart phone data when the iPhone comes out.

        • MT4G

          Verizon’s data plan for their smart phones are unlimited for $30 a month. Verizon even says they’ll be offering the same unlimited plan on the iPhone when it comes out.

          My friend has a Droid Incredible he often goes over 5 GB sometimes over 10 GB in a month and he doesn’t get chraged extra.

        • beastly

          They don’t, actually. The website indicates that they charge overages past 5 GB, but no soft cap.

          As for smartphone usage, you may be right, but I do see that VZW has a 2GB soft cap on tethered data usage, so I hope he’s not thinking of switching so he can avoid soft caps while tethering…

    • beastly

      Where did you see an unlimited data plan on Verizon? The highest data use plan I saw was $80 for 10 GB + $10/GB after that. I don’t think the price is unreasonable, but it’s not unlimited. …and prohibitively expensive if you use 50 or so GB a month like my family does.

    • TMOevolution

      root your android.
      adb pull your services.jar
      edit the throttling files (delete everything except the header)
      save, sign, zip.
      adb push them back.
      reboot and poof – throttling is gone!!!

      however, a Tmo corp employee would never help you with this because they dont really care about their customers… better go to an INDIRECT dealer if you want some real help with your handset :)

      • http://www.facebook.com/noelbarcellos Noel Barcellos

        I admire your reference to the services.jar mod since I was going to inform the OP of this mod….

        The only reason (viewing this from outside the box) a TMO corp wouldnt give you that information because they are a TMO corp store and normaly they are under the guidance of people who arent in the business of informing clients of ways to get around their idea of bandwidth “Quality protection” where an employee who works for radio shack with no true affililation with ATT and who goes home and mods his android device for fun would have more freedom in instructing the customer of things they can do to get around tmobile since they arent considering themselves part of tmobile. Do you understand my thinking?

    • Unlimted FTW

      Thanks for this. I’d rather get unlimited data on my phone. I’m tired of T-Mobile’s throttling. Makes my phone useless (well, I could still use it as a dumb phone for the rest of the month but that’s not what I’m paying for).

      I’ll be switching to Verizon. I’m not sure if I’ll get the iPhone or stick with Android though. What I’m sure of is that I’ll be getting unlimited data on Verizon.

    • Yip Todd

      When Verizon rolls out LTE, I’m switching to Verizon. The customer service at a Tmobile corporate store must have caused me to waste about 50 hours of my time. In addition, a 611 rep recently told me to upgrade my text message plan (about $10 more/month) because I was over. After insisting upon speaking to his supervisor, I was told I wasn’t over my standard bucket of texts, but the text charges were for a handful of legitimate international texts.

  • I’m Done

    How about expand their bandwidth limit? After 5 GB of usage, it’s rendered almost useless. Lots of sites just time out.

    I get 0.05 Mbps down and 1800 ms ping. Upload is okay still at 0.85 Mbps but I don’t upload anything.
    http://www.speedtest.net/result/1111219801.png (still love Flash on Android)

    I don’t need super fast internet but I don’t need super slow either. My bandwidth is mostly used up by streaming low bit rate videos and music. I’m going to jump on Verizon’s unlimited data plan after my current billing cycle with T-Mobile ends this month. I looked up a similar plan and I’d only be paying a little bit more anyway. Worth it for my case.

  • I’m Done

    How about expand their bandwidth limit? After 5 GB of usage, it’s rendered almost useless. Lots of sites just time out.

    I get 0.05 Mbps down and 1800 ms ping. Upload is okay still at 0.85 Mbps but I don’t upload anything.
    http://www.speedtest.net/result/1111219801.png (still love Flash on Android)

    I don’t need super fast internet but I don’t need super slow either. My bandwidth is mostly used up by streaming low bit rate videos and music. I’m going to jump on Verizon’s unlimited data plan after my current billing cycle with T-Mobile ends this month. I looked up a similar plan and I’d only be paying a little bit more anyway. Worth it for my case.

  • MOMORACINGINC

    TO BE HONEST I THINK ITS GREAT PROGRAM WITH MORE ROOM TO GROW. CORP AND INDIRECT CAN LEARN TO WORK TOGETHER. I FEEL THAT THE REASON TMOBILE GROWS AS A COMPANY BECAUSE OF THIS TYPE OF OUT REACH. IF CORP COULD REALLY MEET ITS NEEDED GOALS THERE WOULD BE NO NEED FOR INDIRECT DEALERS. SO DONT BASH ANYBODY BECAUSE THROUGH MY TIME I VE SEEN THE BAD OF BOTH CORP AND INDIRECT. FYI HUSH YOUR MOUF ABOUT TMS…. LONG LIVE JOHNY MAC!!

    • http://www.facebook.com/noelbarcellos Noel Barcellos

      Yeaa long live johny mac.. but please you should def make it a habit not to use all caps when posting. I am a sworn soldier of the cause and will always point it out when I find its being done in my attempt to rid the world of such wrong doers.

      Back to the point, I agree with everything you said I just wish it wasn’t so hard to read it.

  • MOMORACINGINC

    TO BE HONEST I THINK ITS GREAT PROGRAM WITH MORE ROOM TO GROW. CORP AND INDIRECT CAN LEARN TO WORK TOGETHER. I FEEL THAT THE REASON TMOBILE GROWS AS A COMPANY BECAUSE OF THIS TYPE OF OUT REACH. IF CORP COULD REALLY MEET ITS NEEDED GOALS THERE WOULD BE NO NEED FOR INDIRECT DEALERS. SO DONT BASH ANYBODY BECAUSE THROUGH MY TIME I VE SEEN THE BAD OF BOTH CORP AND INDIRECT. FYI HUSH YOUR MOUF ABOUT TMS…. LONG LIVE JOHNY MAC!!

  • MOMORACINGINC

    TO BE HONEST I THINK ITS GREAT PROGRAM WITH MORE ROOM TO GROW. CORP AND INDIRECT CAN LEARN TO WORK TOGETHER. I FEEL THAT THE REASON TMOBILE GROWS AS A COMPANY BECAUSE OF THIS TYPE OF OUT REACH. IF CORP COULD REALLY MEET ITS NEEDED GOALS THERE WOULD BE NO NEED FOR INDIRECT DEALERS. SO DONT BASH ANYBODY BECAUSE THROUGH MY TIME I VE SEEN THE BAD OF BOTH CORP AND INDIRECT. FYI HUSH YOUR MOUF ABOUT TMS…. LONG LIVE JOHNY MAC!!

  • djv

    I would like to get more info on this with a representative anybody know how I can contact someone on TMO who is in charge of this program

    • BAM

      you can fill out a short questionaire on there website and they will get back with you. But unless you have two million dollars to invest they wont want to talk to you. Here is the responce I received.

      Thank you for your interest in the T-Mobile Premium Retailer Program. We have reviewed your application and found that the financial information you provided does not qualify you for this opportunity.
      We have found that our Premium retailers are most successful when they have at least $2 million in available working capital and are able to build or acquire 15+ locations. If your financial situation changes in the future or you have additional financial resources you did not document on your application please contact me directly with your updated information so we can further review your qualifications.

      If you are interested in opening a single store or adding T-Mobile to your existing store, our authorized dealer program thru a local wholesaler may be a good fit. If this is your desire please contact me for a list of wholesalers in your area. Note: The authorized dealer program is not available in all markets.

    • BAM

      you can fill out a short questionaire on there website and they will get back with you. But unless you have two million dollars to invest they wont want to talk to you. Here is the responce I received.

      Thank you for your interest in the T-Mobile Premium Retailer Program. We have reviewed your application and found that the financial information you provided does not qualify you for this opportunity.
      We have found that our Premium retailers are most successful when they have at least $2 million in available working capital and are able to build or acquire 15+ locations. If your financial situation changes in the future or you have additional financial resources you did not document on your application please contact me directly with your updated information so we can further review your qualifications.

      If you are interested in opening a single store or adding T-Mobile to your existing store, our authorized dealer program thru a local wholesaler may be a good fit. If this is your desire please contact me for a list of wholesalers in your area. Note: The authorized dealer program is not available in all markets.

  • djv

    I would like to get more info on this with a representative anybody know how I can contact someone on TMO who is in charge of this program

  • djv

    I would like to get more info on this with a representative anybody know how I can contact someone on TMO who is in charge of this program

  • Gl12345

    There is no difference from a customer aspect between TPR and Retail. Actually nationwide TPR usually outperforms Corporate in VOC. I worked for Corporate before TPR and I can honestly say that at least the TPR I know about , takes a lot better care of its customers

    TPR puts just as much if not more focus on customer experience. VOC is equal or even more important than activations, both in focus and in comp

    • beastly

      It’s disappointing to hear our corporate-owned stores aren’t doing great in VOC, but I’m not surprised; the feedback I’ve received about retail reps indicates that some are fabulous and some are awful.

      • Shawn

        There are 2 words to explain most corporate employees (in my area): uninformed and lazy.

    • Shinakuma

      thats because you are paid out for your VOC scores. if you didnt you wouldnt give anywhere near the damn you do now

  • Jonnpo357

    This website is a joke! A bunch of t mobile propaganda bullshit. 99% of the crap on this site is really old news or simply useless and worthless information.

    • Anonymous

      hey bud, dont like it then just leave no need to make those kind of comments

      • Anonymous

        Amen! Why do u come to a site spouting Tmo news if you don’t want to hear?

    • http://www.facebook.com/noelbarcellos Noel Barcellos

      Sorry that this isnt news that you can identify with.. if you have tmobile its good news.. if not.. then what are YOU doing?

    • Shawn

      How big of a joke must your life be if you are trolling through websites, spending the time to talk about how much you don’t like the site. Really?

  • Jonnpo357

    This website is a joke! A bunch of t mobile propaganda bullshit. 99% of the crap on this site is really old news or simply useless and worthless information.