T-Mobile CEO Philip Humm Talks To CNET, Discusses New Strategy

It was just last week that T-Mobile laid out its future plan for turning the company around and taking over the world.  At the head of this wireless world domination plan is Philip Humm, T-Mobile USA’s new CEO who has only been on the job for a little over six months.  A significant plan was laid out that could require T-Mobile selling off “non-strategic” assets along with turning the financials around over the next three years and remaining a price competitor.  CNET presses for further answers.

Courtesy of CNET:

Q: People involved in the standards process say they were surprised when T-Mobile began marketing its HSPA+ network as 4G. What do you say to people who claim that now that T-Mobile and AT&T are calling HSPA+ 4G that it has become a meaningless marketing term?

Humm: I think it is still a meaningful term. The technology definition for 4G has been evolving. And HSPA+ has comparable performance to other technologies that are being called 4G, such as LTE and WiMax. We have worked with the standardization bodies and have submitted HSPA+ to be considered one of the IMT Advanced technologies.

We have clarified that on the technology side that HSPA+ is equivalent in performance to LTE and WiMax. And from a consumer standpoint, it’s about a faster and richer experience. And we are delivering that on our 4G network in more places than other carriers. So from a consumer point of view, HSPA+ is a 4G technology.

As part of T-Mobile USA’s new strategy you want to make phones and services more affordable. How can you get the costs of phones down below $100?
Humm: The smartphone market is still a young market. The majority of vendors have been pushing iconic devices. But the average consumer doesn’t necessarily need an iconic device. What they want is the ability to surf the Web or access social media sites. They want navigation and location services. But what we offer them now are a lot of products that are over-engineered and too expensive for what the average consumer needs. We’re looking to offer consumers smartphones that aren’t over-engineered and are therefore less expensive.

Does this mean that the basic feature phone is going the way of the dinosaur? Is there even a market anymore for the most basic phones or will all U.S. consumers eventually be buying smartphones?
Humm: I think there is still a need for a pure voice and texting device. But there is also a need for more affordable smartphones. What customers need is a choice. We also need to link these more affordable devices with entry level data plans. So that’s why we are offering a $10 data plan. The consumers who would benefit from a more affordable smartphone are also likely not to need a $30 unlimited data plan. There is over-engineering on the service plan too. We need to help customers find the right product and right service for them. It’s really about segmenting the market and finding the most appropriate product and service for each subscriber.

T-Mobile is already the price leader with respect to the other nationwide U.S. wireless operators, but as you lower prices even further, do you see T-Mobile initiating a price war to compete?
Humm: No, I don’t think there will be a price war as a result of what we do. The market players understand that data has a cost. But there is a need to package data and find the appropriate price for different usage levels.

So what T-Mobile is suggesting is a usage-based model for data pricing?
Humm: Yes.

But you do realize that AT&T has tried to do this with its smartphone pricing and there has been a bit of a backlash. Their wireless subscribers have been upset that the unlimited data service is no longer available.
Humm: We are not talking about getting rid of unlimited plans. We are happy if consumers want to buy everything unlimited. And it’s even better if they want the greatest devices and they use those things. But our experience is that the wireless industry tends to oversell customers. And at the end of the day, the customer comes back to us and wants to know why they have to pay another $30 a month on their phone bill for something they don’t use that much. Often it’s $30 more a month than they can afford. And the phone is too complicated for their needs. So for us, it’s really a question of learning to get the right device and the right rate plan to the consumer that makes a difference.

After covering the news of the new Verizon iPhone a couple of weeks ago, it’s clear that U.S. wireless consumers are still excited about the iPhone. When do you think T-Mobile will get it?
Humm: The iphone is a great device. But I can’t really speculate about that. It’s more of a question for Apple.

T-Mobile criticizes the Verizon iPhone in a new advertisement that will come out soon for being on the slower 3G network. If T-Mobile had the opportunity to sell the iPhone, would you require that it operate on the HSPA+ network?
Humm: It’s a pity to have an iconic device like the iPhone on a 3G network. It’s the flipside of what I talked about earlier regarding the affordable smartphone. Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only.

T-Mobile has strong coverage and presence in urban areas. But once you get out of the large cities, coverage of any kind is spotty at best. What is T-Mobile doing to improve its coverage?
Humm: We have a nationwide network, and we are very strong in urban areas. We don’t cover fully the more areas. But our customers can roam onto other networks, such as AT&T whenever they are traveling. So from that point of view there is no risk to a T-Mobile customer who needs to roam when they’re outside of our network.

But there are wireless consumers who don’t live in T-Mobile areas who would like T-Mobile service. Are you doing anything to improve coverage to address these potential customers?
Humm: Yes, we presented a plan at our analyst conference last week that shows us increasing our footprint. Over the next three years T-Mobile plans to increase our owned coverage of 3G and 4G from 215 million people e to 290 million. This will allow us to reduce our roaming expense and provide a great experience to customers across the country. We are also strengthening our in-home coverage with Wi-Fi. This will also help us reduce the load on the network.

T-Mobile has introduced several Wi-Fi services that were designed to offload some network traffic and improve in-home coverage. But the company has canceled some of those services. What’s different now?
Humm: T-Mobile has been a leader in Wi-Fi for a long time. We launched Wi-Fi enabled handsets more than five years that had UMA technology that allowed calls to be handed off from the cellular network to Wi-Fi networks. We’ve invested a lot of money in this. But we might have been a little early to the market when we introduced some of these services. But now I think the time is right for it. We are evolving the service from UMA to a lighter client on handsets, which can be used a lot easier. And we’ve already got available on some Android phones. So this is evolving to be something that is seamlessly usable.

Read more: http://news.cnet.com/8301-30686_3-20029413-266.html#ixzz1C3f4m2oX

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  • Guest

    if i get a motorola atrix can i use it on tmo? and if i get the moto atrix can i use that battery on another phone? arent they the same..??

    sorry for being off topic up there
    and this is nice and all but i want hime to show and talk more about the sidekick

    • AminK

      I think it’s AT&T phone so yes as long as you have it unlocked you’ll be able to use it with T-Mobile. I don’t know about the battery, if the phone is made my motorola it MIGHT work since even motorola uses different batteries for different phones.

  • Anonymous

    “But what we offer them now are a lot of products that are over-engineered and too expensive for what the average consumer needs. We’re looking to offer consumers smartphones that aren’t over-engineered and are therefore less expensive.”

    I want a big phone with all the engineering possible. Sounds like I won’t get this as long as I’m with TMOBILE.

    • joeek

      your missing the point. they will still have the over engineered phones, mt4g, g2, vibrant 4g lg optimus 2x soon. what he wants is an in between. optimus T, tmobile comet. lets face it majority consumers are not power users.

      • Anonymous

        Something like the Moto Defy & Cliq2. They just need to get some other strong mid-range phones from other carriers. I think the Comet and Optimus T might be too weak, but the $200 awesome phones would be too much.

        It sounds like they are looking at tweaking the low end data plan & maybe introducing a midrange data plan.

        • Anonymous

          I agree that phones like the Defy & Cliq 2 are the meat and potatoes of T-Mobiles smartphone sales. Also i’m cool with them offering 7 of these type as long as they continue to bring the next generation stuff as well for those that want it.

      • Anonymous

        MT4G and G2? You are kidding right? Those are still not enough for people like me and many others… We want the choice to be able to get something like Bionic, or Atrix, or the 5 or 6 other super high end devices coming to ATT and VZW…
        On questions 2 he wants to shove cheap androids downmy throat, and then on question 3 he says that customers need choice…

        You are right Mr Hummmmmmmm

        We DO need the choice of a super monster Android phone with something more than a 4″ screen…

        But hey, Losing people who can actually afford phones is better than keeping them… Much better to keep the “value” people who buy only 1 phone every 2 years huh?

        • Smooth3d

          As of now 01/25/11 the G2 and MT4G are the current super phones out now. The MT4G is as strong or stronger then any phone out now. The phones from ces are not out yet, so you cant count them as of now. The Lg 2x will be here soon, it has T-mobiles AWS 3g and 4g bands, its coming trust me.

        • Anonymous

          Sure is… In all its 4″ glory… Why cant TMO have ONE single 4.3″ super monster Android phone???

        • Anonymous

          Sure is… In all its 4″ glory… Why cant TMO have ONE single 4.3″ super monster Android phone???

        • Anonymous

          Replying to Smooth3d

          I completely agree that TMO has one of todays best Super Phones right now. Out of the 7 monster CES phones how many of those or ones like those will come to TMO by June? VZW is getting 4 and ATT is getting 3 and we will probly get 1 and if we’re very lucky we will get 2 and that is the perception that HUMM is giving off.

          MWC HURRY UP and end this damn debate!!

        • Anonymous

          Replying to Smooth3d

          I completely agree that TMO has one of todays best Super Phones right now. Out of the 7 monster CES phones how many of those or ones like those will come to TMO by June? VZW is getting 4 and ATT is getting 3 and we will probly get 1 and if we’re very lucky we will get 2 and that is the perception that HUMM is giving off.

          MWC HURRY UP and end this damn debate!!

        • Anonymous

          Replying to Smooth3d

          I completely agree that TMO has one of todays best Super Phones right now. Out of the 7 monster CES phones how many of those or ones like those will come to TMO by June? VZW is getting 4 and ATT is getting 3 and we will probly get 1 and if we’re very lucky we will get 2 and that is the perception that HUMM is giving off.

          MWC HURRY UP and end this damn debate!!

        • Anonymous

          Replying to Smooth3d

          I completely agree that TMO has one of todays best Super Phones right now. Out of the 7 monster CES phones how many of those or ones like those will come to TMO by June? VZW is getting 4 and ATT is getting 3 and we will probly get 1 and if we’re very lucky we will get 2 and that is the perception that HUMM is giving off.

          MWC HURRY UP and end this damn debate!!

        • The Hammer

          I agree with you…..Just want to add one comment…..The Bionic and Atrix will most likely have a billion dollar ad campaign just like the iphone…..its amazing what advertising does but with increase in advertisement comes an increase in plan prices………So VZN can keep there Driod ads and ill keep my super phones(Nexus 1, G2, Mytouch 4g) with cheap prices

        • Anonymous

          Replying to The Hammer

          You got a point there Buuuuudy.

        • Anonymous

          Replying to The Hammer

          You got a point there Buuuuudy.

        • Smooth3d

          As of now 01/25/11 the G2 and MT4G are the current super phones out now. The MT4G is as strong or stronger then any phone out now. The phones from ces are not out yet, so you cant count them as of now. The Lg 2x will be here soon, it has T-mobiles AWS 3g and 4g bands, its coming trust me.

      • Anonymous

        Replying to joeek

        “We’re looking to offer consumers smartphones that aren’t over-engineered and are therefore less expensive.”

        Is that not Black and White saying that they want to be the Walmart of smartphones?? You cant get a 55″ .33″ 3D LED TV at walmart and that’s the kind of “over engineering” I want in a cellphone. That said I know I can get a 55″ LCD TV at Walmart which is still damn good but I would like to atleast be able to look at the higher end set and make my own decision as to if I want to have an “over engineered” TV.

        I’m not “missing the point” when he no where indicates that he still wants to have next generation “over engineered” phones.

        However, we will see at MWC if they do plan on being competative in the higher higher end of devices as well as the middle to low-high end stuff. LG Optimus 2x would definently keep us in the league but I’m personally still questioning if it will be coming to us. Maybe I forgot about some 2x leak that says we’re getting it but where’s some new info as of late?

    • AminK

      I agree with joeek here that we have a lot of phones with all the engineering possible. You just have to know what features they come with otherwise you’ll be stuck thinking that T-Mobile doesn’t offer anything major.

    • nope. go to verizon with yo dumb a$$

      • Beefy, honestly…enough with the insults. Get it?

        • Jonathan

          More importantly, why is someone allowed to have a name like that (Beefy McBigDick) real classy TmoNews. :-/

        • You are absolutely right, he is being moderated and upon a name change, I’ll decide if his comments get through.

        • You are absolutely right, he is being moderated and upon a name change, I’ll decide if his comments get through.

        • You are absolutely right, he is being moderated and upon a name change, I’ll decide if his comments get through.

        • Working on that one as well…I’m adding all new words to the filter, I’m
          going to clean up these comments!

        • Working on that one as well…I’m adding all new words to the filter, I’m
          going to clean up these comments!

        • Jonathan

          More importantly, why is someone allowed to have a name like that (Beefy McBigDick) real classy TmoNews. :-/

        • Anonymous

          Appreciated

        • Anonymous

          Appreciated

        • Anonymous

          Appreciated

        • Anonymous

          Appreciated

    • Anonymous

      @PimpStrong – Yes you will. I believe what Humm was trying to get to is that T-Mobile has to be flexible enough to offer products that will cater to those who don’t necessarily “care” about the BIG stuff when they will only use a fraction of it. Currently what they have in plans and devices are not diverse enough for those in-between what they have. So a little more flexibility will do without “over doing” it. I think…IMHO

    • Anonymous

      @PimpStrong – Yes you will. I believe what Humm was trying to get to is that T-Mobile has to be flexible enough to offer products that will cater to those who don’t necessarily “care” about the BIG stuff when they will only use a fraction of it. Currently what they have in plans and devices are not diverse enough for those in-between what they have. So a little more flexibility will do without “over doing” it. I think…IMHO

  • Anonymous

    “T-Mobile criticizes the Verizon iPhone in a new advertisement that will come out soon for being on the slower 3G network.”

    Looks like CNET feels the same way about the Ad…

  • Anonymous

    “T-Mobile criticizes the Verizon iPhone in a new advertisement that will come out soon for being on the slower 3G network.”

    Looks like CNET feels the same way about the Ad…

  • Whatever

    yea no shoot ur off topic even with yourself, going from atrix to sidekick.

  • Anonymous

    “But our customers can roam onto other networks, such as AT&T whenever they are traveling.”

    Is it just me, or does this seem to not really work? I go into rural areas somewhat frequently and my reception is basically gone. However, my brothers that have AT&T have great reception. Are there only certain AT&T towers that are turned on in areas to allow T-mobile customers to roam to?

    • It’s only towers in markets that T-Mobile doesn’t operate in. If T-Mobile technically operates in that market, you can’t roam onto AT&T.

      • The Hammer

        I know that but im talking where no tmobile towers exist.

    • It’s only towers in markets that T-Mobile doesn’t operate in. If T-Mobile technically operates in that market, you can’t roam onto AT&T.

    • The Hammer

      I travel alot and roam on att and i think some times att shuts off network access for non att phones. I go back to WV for Military duty for the guard…………one time i go i get great coverage and data access…..Next time i get talk and text with data in and out…………..then next time great…..next time no service what so ever…………….but other times i travel for work i have no trouble

    • beastly

      Essentially, yes.

    • beastly

      Essentially, yes.

  • TMOFOSHO

    Way to side step the coverage question…we have roaming…..well be increasing 3g and 4g “T-Mobile plans to increase our **owned** coverage of 3G and 4G’ (roaming over build)….really?

    • He answered the question the second time. Owned coverage means where they cover and own the spectrum. So there won’t be roaming in those areas. What he did not answer was what T-mobile was going to do to enhance existing coverage.

    • He answered the question the second time. Owned coverage means where they cover and own the spectrum. So there won’t be roaming in those areas. What he did not answer was what T-mobile was going to do to enhance existing coverage.

  • Cccheel

    LOL. Almost all of his answers were answers without really answering anything.

    Great job, T-Mobile. I have soooooo much confidence in your future…lol…

  • He must not be up to date yet that T-Mobile hasn’t had roaming agreements with AT&T in a few years.

    • IfItsNotTmoIts2Slo

      Wrong T-Mobile has roaming with AT&T in many rural areas still, just no agreements where T-Mobile already has coverage.

      • Roaming agreements ended in around 2008 this was when they were due to expire & they were supposed to discuss a new agreement. No agreement was ever announced. They may have agreements with companies AT&T now owns tho. But I know most ppl who used to be able to roam on AT&T no longer have the option to do so.

        • This happened at the time when Starbucks threw T-Mobile out for their hotspot service & took AT&T in. I think T-Mobile was a bit angry then.

        • beastly

          Some roaming agreements ended, and some still remain. There are places where people used to be able to roam where they can’t, but there are still plenty of places where T-Mobile customers roam on AT&T towers (and vice versa!)

        • beastly

          Some roaming agreements ended, and some still remain. There are places where people used to be able to roam where they can’t, but there are still plenty of places where T-Mobile customers roam on AT&T towers (and vice versa!)

        • Yes but the # of agreements are very few. Even according to the Wiki most of the roaming agreements dropped. Their agreements with AT&T that they still have are from before AT&T bought these carriers. I get way too many compliants that they do not get service at all & I know these agreements are probably in existance in states such as New Hampshire. They really need to improve on their coverage & roll out a coverage initiative like Rule The Air.

    • IfItsNotTmoIts2Slo

      Wrong T-Mobile has roaming with AT&T in many rural areas still, just no agreements where T-Mobile already has coverage.

  • Cupcake

    I for one liked his comments in this article. Even though I am a smartphone user, I don’t have to have a smartphone (or a tablet) that does EVERYTHING!! I have a laptop, and desktop at home. If I’m driving, I can’t utilize those functions anyway and if I’m at work, I’m at work. So I’m fine with either a simple phone or a smartphone that lets me navigate, and a great camera (front face is not THAT crucial). But my main purpose for having a phone is not for all that but for being able to reach out to loved ones and them vice versa to me. There are a lot of consumers, older and younger (where the parents are providing the phones & paying the bills), that just want a basic phone without all the bells and whistles and these cell companies have gotten away from that. Cater to those too…there’s PLENTY of money in that market that gets overlooked. Keep it affordable. I don’t care what people say, the MAIN reason for changing cell companies outside of coverage issues is MONEY!! I am not gonna switch because I want a larger screen to have to pay more monthly just to say ‘my phone is bigger than yours’!!! And we all know Tmobile has the cheapest rates going! Thanks Philip Humm!

    • Reading over this thread, I think it’s really sad and funny how people over react to the simplest of things. T-Mobile states they want to expand market share by creating a market for customers who are being completely overlooked by most of the wireless industry in America – over reacting readers’ take on that, as confirmation that T-Mobile is getting out of the high-end game. Never mind that last week at their conference they confirmed they’d be upgrading HSPA+ to 42mbps and beyond over the next three years; never mind that at the same conference confirmed they’d be launching over 25 4G capable Android devices throughout the rest of the calender year; never mind that at the same conference they made it clear the LG G-Slate, the Sidekick 4G and a 4G version of Samsung’s Galaxy S Vibrant super phone would all be showing up soon; never mind that at the same conference, they confirmed they are going to increase their efforts to pick up B2B and SMB accounts (you know, people who can actually afford expensive devices), and grow market share in that sector as well; never mind the fact that they confirmed they will be phasing out 2G service altogether over the next three years and focusing only on data services (including for voice); never mind the fact they confirmed that WiFi will be coming to almost all their new devices going forward – forget absolutely EVERYTHING T-mobile told their investors last week, they just told CNET they want to pick up some extra market share by providing service to people who either do not want, or cannot afford the most expensive devices on the market, and that is automatic confirmation that T-Mobile is getting out of the high end market altogether.

      Sad.

      Methinks some people drink far too much coffee in the morning . . . or simply love over analyzing everything until the point where they wind up creating far more drama than sane, rational people can deal with this early in the week.

      So let’s get down to business 101. Excluding any customer for any unreasonable reason is stupid. T-Mobile is trying to turn their business around, and so I highly doubt that excluding customers any customer is going to be part of their business going forward. If anything, judging by what was said at their investor conference last week, the exact opposite is in the future for the company, who looks to be attempting to cater to all levels of market, not just the 10% to 20% who represent the gadget guru who has to have the latest, greatest device, yesterday. There is nothing wrong with catering to regular people who have regular needs. Hell Nokia does just that, and is the world’s largest provider of mobile devices by a HUGE margin over their nearest competitor. The fact of the matter is, because all the other companies are ignoring the average Joe mobile user, or trying to force that user to update to hardware and services they don’t want, don’t need, or simply cannot afford, has probably created a large market share void, that T-mobile is now willing to fill. So kudos to T-mobile for realizing the obvious – a wireless provider should be able to provide service to all customers, low end, high end and business.

      Between their decision to commit to customers at every tier and not just the top tier exclusively, their commitment to improve their existing network, their decision to finally build out their network to 290 million pops, their decision to aggressively take on 4G (and just as importantly, global roaming on 4G), their aggressive marketing, plus their commitment to remain price competitive on services, I’m actually feeling bullish about T-mobile’s prospects for the first time since around . . . I don’t know 2002, 2004, somewhere in that time frame. Now if only they would introduce a 4G data plan that is truly unlimited (like Sprint’s), they’d almost be the perfect US wireless carrier by the time they complete the overhaul of the company.

      • PREACH! *Bows* Oh great one… lol. But, seriously though. T-Mobile customers kill me! Do we have any faith in our carrier? I mean come on… T-Mobile is just tryna satisfy all the consumer basis. Watch if T-Mobile starts pumping out unnecessary super souped smartphones. For one, think about the battery life with all those features (everything has it’s sacrifice). What’s the point of having something you can barely use? That’s why I got rid of my Vibrant for a G2 (with a smaller Hz processor & more optimized system for better battery life). Then, guess how much of their consumer base they will basically be giving a slap in the face… come on na. People honestly want too much from their phones, but it’s ok if they want more. Just don’t get mad if T-Mobile tryna to start existent & still be around to pump out what you’re looking for. There will be super high-end smartphones, just don’t expect them to churn out like regular devices or low-mid end devices.

      • I mean we have WiFi calling (for in home service for next extra cost even though it uses your minutes, it’s still free & reliable coverage), beef up voice plans, the cheapest & most efficient messaging, a great network for the area’s it’s actually in, exceptional customer service. Is all people look at is the not so perfect?

      • I mean we have WiFi calling (for in home service for next extra cost even though it uses your minutes, it’s still free & reliable coverage), beef up voice plans, the cheapest & most efficient messaging, a great network for the area’s it’s actually in, exceptional customer service. Is all people look at is the not so perfect?

      • I mean we have WiFi calling (for in home service for next extra cost even though it uses your minutes, it’s still free & reliable coverage), beef up voice plans, the cheapest & most efficient messaging, a great network for the area’s it’s actually in, exceptional customer service. Is all people look at is the not so perfect?

    • Reading over this thread, I think it’s really sad and funny how people over react to the simplest of things. T-Mobile states they want to expand market share by creating a market for customers who are being completely overlooked by most of the wireless industry in America – over reacting readers’ take on that, as confirmation that T-Mobile is getting out of the high-end game. Never mind that last week at their conference they confirmed they’d be upgrading HSPA+ to 42mbps and beyond over the next three years; never mind that at the same conference confirmed they’d be launching over 25 4G capable Android devices throughout the rest of the calender year; never mind that at the same conference they made it clear the LG G-Slate, the Sidekick 4G and a 4G version of Samsung’s Galaxy S Vibrant super phone would all be showing up soon; never mind that at the same conference, they confirmed they are going to increase their efforts to pick up B2B and SMB accounts (you know, people who can actually afford expensive devices), and grow market share in that sector as well; never mind the fact that they confirmed they will be phasing out 2G service altogether over the next three years and focusing only on data services (including for voice); never mind the fact they confirmed that WiFi will be coming to almost all their new devices going forward – forget absolutely EVERYTHING T-mobile told their investors last week, they just told CNET they want to pick up some extra market share by providing service to people who either do not want, or cannot afford the most expensive devices on the market, and that is automatic confirmation that T-Mobile is getting out of the high end market altogether.

      Sad.

      Methinks some people drink far too much coffee in the morning . . . or simply love over analyzing everything until the point where they wind up creating far more drama than sane, rational people can deal with this early in the week.

      So let’s get down to business 101. Excluding any customer for any unreasonable reason is stupid. T-Mobile is trying to turn their business around, and so I highly doubt that excluding customers any customer is going to be part of their business going forward. If anything, judging by what was said at their investor conference last week, the exact opposite is in the future for the company, who looks to be attempting to cater to all levels of market, not just the 10% to 20% who represent the gadget guru who has to have the latest, greatest device, yesterday. There is nothing wrong with catering to regular people who have regular needs. Hell Nokia does just that, and is the world’s largest provider of mobile devices by a HUGE margin over their nearest competitor. The fact of the matter is, because all the other companies are ignoring the average Joe mobile user, or trying to force that user to update to hardware and services they don’t want, don’t need, or simply cannot afford, has probably created a large market share void, that T-mobile is now willing to fill. So kudos to T-mobile for realizing the obvious – a wireless provider should be able to provide service to all customers, low end, high end and business.

      Between their decision to commit to customers at every tier and not just the top tier exclusively, their commitment to improve their existing network, their decision to finally build out their network to 290 million pops, their decision to aggressively take on 4G (and just as importantly, global roaming on 4G), their aggressive marketing, plus their commitment to remain price competitive on services, I’m actually feeling bullish about T-mobile’s prospects for the first time since around . . . I don’t know 2002, 2004, somewhere in that time frame. Now if only they would introduce a 4G data plan that is truly unlimited (like Sprint’s), they’d almost be the perfect US wireless carrier by the time they complete the overhaul of the company.

    • Exactly! Because Technology Verizon is doing it’s thing in my area. But, do you think I’m about to pay $20-$30 more for not even a comparable plan with them? Nope… It’s hard enough paying for the features on T-Mobile & their the cheapest out of the national bunch.

    • Exactly! Because Technology Verizon is doing it’s thing in my area. But, do you think I’m about to pay $20-$30 more for not even a comparable plan with them? Nope… It’s hard enough paying for the features on T-Mobile & their the cheapest out of the national bunch.

  • Cupcake

    I for one liked his comments in this article. Even though I am a smartphone user, I don’t have to have a smartphone (or a tablet) that does EVERYTHING!! I have a laptop, and desktop at home. If I’m driving, I can’t utilize those functions anyway and if I’m at work, I’m at work. So I’m fine with either a simple phone or a smartphone that lets me navigate, and a great camera (front face is not THAT crucial). But my main purpose for having a phone is not for all that but for being able to reach out to loved ones and them vice versa to me. There are a lot of consumers, older and younger (where the parents are providing the phones & paying the bills), that just want a basic phone without all the bells and whistles and these cell companies have gotten away from that. Cater to those too…there’s PLENTY of money in that market that gets overlooked. Keep it affordable. I don’t care what people say, the MAIN reason for changing cell companies outside of coverage issues is MONEY!! I am not gonna switch because I want a larger screen to have to pay more monthly just to say ‘my phone is bigger than yours’!!! And we all know Tmobile has the cheapest rates going! Thanks Philip Humm!

  • theanalyst

    While I like the idea of offering lower-priced smartphones, I hope this doesn’t equate to TMobile no longer offering high end smartphones. There are TMobile customers who want and are willing to pay for high end phones. I think what draws people away from smartphones is not the initial cost for the phone, but the cost for services. TMobile is making a good move with offering two data plans ($10 and $30), but they need to continue to offer a wide range of phones.

  • theanalyst

    While I like the idea of offering lower-priced smartphones, I hope this doesn’t equate to TMobile no longer offering high end smartphones. There are TMobile customers who want and are willing to pay for high end phones. I think what draws people away from smartphones is not the initial cost for the phone, but the cost for services. TMobile is making a good move with offering two data plans ($10 and $30), but they need to continue to offer a wide range of phones.

  • theanalyst

    While I like the idea of offering lower-priced smartphones, I hope this doesn’t equate to TMobile no longer offering high end smartphones. There are TMobile customers who want and are willing to pay for high end phones. I think what draws people away from smartphones is not the initial cost for the phone, but the cost for services. TMobile is making a good move with offering two data plans ($10 and $30), but they need to continue to offer a wide range of phones.

  • Anonymous

    Sweep these streets like a Detroit Police Chief!

  • Anonymous

    Sweep these streets like a Detroit Police Chief!

  • Anonymous

    Sweep these streets like a Detroit Police Chief!

  • Anonymous

    Sweep these streets like a Detroit Police Chief!

  • Anonymous

    … In Reply to David cleaning up the comments…

  • Anonymous

    … In Reply to David cleaning up the comments…

  • Anonymous

    … In Reply to David cleaning up the comments…

  • Anonymous

    … In Reply to David cleaning up the comments…

  • “Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only” I can barely get 3g speeds and they wanna poke fun at another carrier for slow speeds kinda dumb move imo

    • Hye_TECH

      I completely agree Chris. Can’t go pointing fingers when T-Mobiles current situation is similar.

      “But once you get out of the large cities, coverage of any kind is spotty at best.” Out of large cities? Im in the first city to go HSPA+ and I can’t get squat. Come on…3G, 4G or even Capital G, i don’t care what you call it but if your advertising that HSPA+ is 14.4Mb currently and will be 21Mb coming up, I want to see speeds that are close to those numbers you are standing by. I’m getting well beyond 1.5Mb average. I may see that number go to 3Mb here and there but SPOTTY is the keyword here. It’s not consistent. If I got 3Mb average on a 14.4Mb network, I be happy but I’m not. I’m getting like 10 percent of the suppose speed. That doesn’t cut it T-Mobile. When are we going to see speeds of 14.4 or 21Mb? When you guys rollout that “650Mb” HSPA+ in a few years? Come on man

      • Anonymous

        Tell em son!

      • Anonymous

        Tell em son!

    • Hye_TECH

      I completely agree Chris. Can’t go pointing fingers when T-Mobiles current situation is similar.

      “But once you get out of the large cities, coverage of any kind is spotty at best.” Out of large cities? Im in the first city to go HSPA+ and I can’t get squat. Come on…3G, 4G or even Capital G, i don’t care what you call it but if your advertising that HSPA+ is 14.4Mb currently and will be 21Mb coming up, I want to see speeds that are close to those numbers you are standing by. I’m getting well beyond 1.5Mb average. I may see that number go to 3Mb here and there but SPOTTY is the keyword here. It’s not consistent. If I got 3Mb average on a 14.4Mb network, I be happy but I’m not. I’m getting like 10 percent of the suppose speed. That doesn’t cut it T-Mobile. When are we going to see speeds of 14.4 or 21Mb? When you guys rollout that “650Mb” HSPA+ in a few years? Come on man

    • Petey

      Lol! Agreed haha.

    • Petey

      Lol! Agreed haha.

  • “Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only” I can barely get 3g speeds and they wanna poke fun at another carrier for slow speeds kinda dumb move imo

  • “Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only” I can barely get 3g speeds and they wanna poke fun at another carrier for slow speeds kinda dumb move imo

  • “Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only” I can barely get 3g speeds and they wanna poke fun at another carrier for slow speeds kinda dumb move imo

  • “While a significant plan was laid out that could require T-Mobile selling off “non-strategic” assets along turning the financials around over the next three years and remaining a price competitor CNET press for further answers.”

    Can someone clean up this grammar, please? My head hurts.

  • “While a significant plan was laid out that could require T-Mobile selling off “non-strategic” assets along turning the financials around over the next three years and remaining a price competitor CNET press for further answers.”

    Can someone clean up this grammar, please? My head hurts.

  • “While a significant plan was laid out that could require T-Mobile selling off “non-strategic” assets along turning the financials around over the next three years and remaining a price competitor CNET press for further answers.”

    Can someone clean up this grammar, please? My head hurts.

  • Petey

    Hmm so The iPhone coming to T-Mobile is really based on apple decision on whether or Not They want tmobile to Have it or not? Hmmm sounds abit fishy that there’s something up between these two companies. (Imo).

  • My favorite line out of all those things above: “It’s a pity to have an iconic device like the iPhone on a 3G network. It’s the flipside of what I talked about earlier regarding the affordable smartphone. Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only.”

  • My favorite line out of all those things above: “It’s a pity to have an iconic device like the iPhone on a 3G network. It’s the flipside of what I talked about earlier regarding the affordable smartphone. Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only.”

  • My favorite line out of all those things above: “It’s a pity to have an iconic device like the iPhone on a 3G network. It’s the flipside of what I talked about earlier regarding the affordable smartphone. Why sell an iconic device on a slow network? You can’t use many of the features that make that the devices has at its full extent if you’re limited to 3G only.”

    • As much as I love T-mobile, they haven’t even seen Verizon’s 4G in full power yet. Why would they start criticizing their networks when they haven’t even rolled out their 4G networks? T-mo would be a laughingstock if their assumptions about Verizon’s 4G is actually significantly better than T-mo’s.

      • Anonymous

        Replying to Mark

        Funny you should say that. Peep my comment above.

    • As much as I love T-mobile, they haven’t even seen Verizon’s 4G in full power yet. Why would they start criticizing their networks when they haven’t even rolled out their 4G networks? T-mo would be a laughingstock if their assumptions about Verizon’s 4G is actually significantly better than T-mo’s.

  • Anonymous

    Does that mean they will only sell cheap ass phones??? I want Tegra powered as do many many other customers. Bring us Tegra powered devices or many customers will go elsewhere. We want to stay with T-Mobile but will move if we have to, please bring us Tegra power.

    • Anonymous

      Screw Tehran at one core its not as good as hummingbird

  • Anonymous

    Does that mean they will only sell cheap ass phones??? I want Tegra powered as do many many other customers. Bring us Tegra powered devices or many customers will go elsewhere. We want to stay with T-Mobile but will move if we have to, please bring us Tegra power.

  • whosaidwhat

    “The smartphone market is still a young market. The majority of vendors have been pushing iconic devices. But the average consumer doesn’t necessarily need an iconic device. What they want is the ability to surf the Web or access social media sites. They want navigation and location services. But what we offer them now are a lot of products that are over-engineered and too expensive for what the average consumer needs. We’re looking to offer consumers smartphones that aren’t over-engineered and are therefore less expensive.”

    Really? So, basically, more of the SAME? Cheap low to mid phones. I thought this guy was supposed to bring some of the success he had in Europe to US T-Mobile. Didn’t T-Mobile have high end phones in Europe before other carriers? I think that did a lot of good for them.

    I don’t buy what he’s selling. If they offered Atrix, Droid X or EVO on T-Mobile with $10 4G data plan (even though it’s limited), customers will drop their dumb phones as soon as they can renew. How is that not win-win for both t-mobile and their customers. The over engineered phones he speaks of is what’s selling on the other 3 carriers.

    just my 2cents.

  • whosaidwhat

    “The smartphone market is still a young market. The majority of vendors have been pushing iconic devices. But the average consumer doesn’t necessarily need an iconic device. What they want is the ability to surf the Web or access social media sites. They want navigation and location services. But what we offer them now are a lot of products that are over-engineered and too expensive for what the average consumer needs. We’re looking to offer consumers smartphones that aren’t over-engineered and are therefore less expensive.”

    Really? So, basically, more of the SAME? Cheap low to mid phones. I thought this guy was supposed to bring some of the success he had in Europe to US T-Mobile. Didn’t T-Mobile have high end phones in Europe before other carriers? I think that did a lot of good for them.

    I don’t buy what he’s selling. If they offered Atrix, Droid X or EVO on T-Mobile with $10 4G data plan (even though it’s limited), customers will drop their dumb phones as soon as they can renew. How is that not win-win for both t-mobile and their customers. The over engineered phones he speaks of is what’s selling on the other 3 carriers.

    just my 2cents.

    • DR Love

      Don’t get him wrong, he’s been on the job for a little over 6 months, so this whole iconic device will show up at the door anytime soon. Tmo is just like other companies, they have about 2 or 3 strong devices and all the others are mid range phones. Just wait and see when 2nd quarter hits, a strong device will show up. MWC hasn’t started so why cry about it now. There’s a secret at this point. For sure the LG Optimus 2x a strong dual core is coming our way for Tmo fans. YEY!

    • DR Love

      Don’t get him wrong, he’s been on the job for a little over 6 months, so this whole iconic device will show up at the door anytime soon. Tmo is just like other companies, they have about 2 or 3 strong devices and all the others are mid range phones. Just wait and see when 2nd quarter hits, a strong device will show up. MWC hasn’t started so why cry about it now. There’s a secret at this point. For sure the LG Optimus 2x a strong dual core is coming our way for Tmo fans. YEY!

    • DR Love

      Don’t get him wrong, he’s been on the job for a little over 6 months, so this whole iconic device will show up at the door anytime soon. Tmo is just like other companies, they have about 2 or 3 strong devices and all the others are mid range phones. Just wait and see when 2nd quarter hits, a strong device will show up. MWC hasn’t started so why cry about it now. There’s a secret at this point. For sure the LG Optimus 2x a strong dual core is coming our way for Tmo fans. YEY!

    • DR Love

      Don’t get him wrong, he’s been on the job for a little over 6 months, so this whole iconic device will show up at the door anytime soon. Tmo is just like other companies, they have about 2 or 3 strong devices and all the others are mid range phones. Just wait and see when 2nd quarter hits, a strong device will show up. MWC hasn’t started so why cry about it now. There’s a secret at this point. For sure the LG Optimus 2x a strong dual core is coming our way for Tmo fans. YEY!

    • DR Love

      Don’t get him wrong, he’s been on the job for a little over 6 months, so this whole iconic device will show up at the door anytime soon. Tmo is just like other companies, they have about 2 or 3 strong devices and all the others are mid range phones. Just wait and see when 2nd quarter hits, a strong device will show up. MWC hasn’t started so why cry about it now. There’s a secret at this point. For sure the LG Optimus 2x a strong dual core is coming our way for Tmo fans. YEY!

    • Anonymous

      All due respect, The smart phone market is not that new in fact the only “new” in the mix is the rate at which people have taken online with thee new phones. The only thing that has happened is that carries have not yet realized that they have become ISP’s over night. And they seem to not be able to catch up with the demand. And in today’s world going with a teared usage data plan as a model is ridicules. Any one can have a Lamborghini, but you can’t enjoy it with out an autobahn. And the carriers are going a step further and saying here is a Lamborghini but we are only offering it with a VW engine.

      just my 2 cents.

  • whosaidwhat

    “The smartphone market is still a young market. The majority of vendors have been pushing iconic devices. But the average consumer doesn’t necessarily need an iconic device. What they want is the ability to surf the Web or access social media sites. They want navigation and location services. But what we offer them now are a lot of products that are over-engineered and too expensive for what the average consumer needs. We’re looking to offer consumers smartphones that aren’t over-engineered and are therefore less expensive.”

    Really? So, basically, more of the SAME? Cheap low to mid phones. I thought this guy was supposed to bring some of the success he had in Europe to US T-Mobile. Didn’t T-Mobile have high end phones in Europe before other carriers? I think that did a lot of good for them.

    I don’t buy what he’s selling. If they offered Atrix, Droid X or EVO on T-Mobile with $10 4G data plan (even though it’s limited), customers will drop their dumb phones as soon as they can renew. How is that not win-win for both t-mobile and their customers. The over engineered phones he speaks of is what’s selling on the other 3 carriers.

    just my 2cents.

  • Anonymous

    According to Phandroid.com(sorry guys) their tests on Verizon’s LTE are clocking clocking 13-27Mbps in the real world. Humm will be eating his words pretty soon and TMO will have to remove that “America’s Fastest 4G Network” compaign. And then what? “America’s #1 Choice for Under Engineered Smartphones”? Oooh it hurts sometimes!

    • It appears you have not read all the media on what T-Mo has in the bag for future developments, example HSPA+ NOW and LTE later in 2013-2014, HSPA+ is a bridge to LTE and a smart marketing move IMO. Now, what I gathered here is that T-Mo will offer a broad range of handsets from dumb phones, mid-smart phones and over engineered smart phones. So overall, T-Mo plans to sign up more customers from other carriers that will not offer such mid based devices with only web, text and talk to its minimum.Kinda look at it as a car manufacture, more models for different demographics.

      • Anonymous

        So you think we’re gonna be the Hyundai of the carriers eh? Well while the Genesis is real nice and out of most people’s price range, I’m lookin to buy the Equus!

        • Wow…It’s ironic you mentioned Hyundai because I work for them in the research & development department. I think you’ll really like the Equus.

        • Anonymous

          Replying to Juan C. Contreras

          LOL huge coincodence there my man. Unfortunently the Equus is just a metaphor for what kind of phone I want though.

          Real talk though do you think the Equus will move units like a Mercades? Most people’s thoughts would be it IS a Hyundai.

        • Anonymous

          Replying to Juan C. Contreras

          LOL huge coincodence there my man. Unfortunently the Equus is just a metaphor for what kind of phone I want though.

          Real talk though do you think the Equus will move units like a Mercades? Most people’s thoughts would be it IS a Hyundai.

        • Anonymous

          Replying to Juan C. Contreras

          LOL huge coincodence there my man. Unfortunently the Equus is just a metaphor for what kind of phone I want though.

          Real talk though do you think the Equus will move units like a Mercades? Most people’s thoughts would be it IS a Hyundai.

        • Wow…It’s ironic you mentioned Hyundai because I work for them in the research & development department. I think you’ll really like the Equus.

        • Wow…It’s ironic you mentioned Hyundai because I work for them in the research & development department. I think you’ll really like the Equus.

        • whosaidwhat

          Actually, Hyundai makes cars that whoops the competition now. The Sonata, Genesis and Equus are all great cars not just for price but total package. I think T-mobile needs a couple of high end phones just like Hyundai has the Genesis and Equus.

        • Anonymous

          real talk. I’d buy a a Hyundai in a minute.

        • whosaidwhat

          Actually, Hyundai makes cars that whoops the competition now. The Sonata, Genesis and Equus are all great cars not just for price but total package. I think T-mobile needs a couple of high end phones just like Hyundai has the Genesis and Equus.

        • whosaidwhat

          Actually, Hyundai makes cars that whoops the competition now. The Sonata, Genesis and Equus are all great cars not just for price but total package. I think T-mobile needs a couple of high end phones just like Hyundai has the Genesis and Equus.

      • *Agreed*

    • It appears you have not read all the media on what T-Mo has in the bag for future developments, example HSPA+ NOW and LTE later in 2013-2014, HSPA+ is a bridge to LTE and a smart marketing move IMO. Now, what I gathered here is that T-Mo will offer a broad range of handsets from dumb phones, mid-smart phones and over engineered smart phones. So overall, T-Mo plans to sign up more customers from other carriers that will not offer such mid based devices with only web, text and talk to its minimum.Kinda look at it as a car manufacture, more models for different demographics.

    • It appears you have not read all the media on what T-Mo has in the bag for future developments, example HSPA+ NOW and LTE later in 2013-2014, HSPA+ is a bridge to LTE and a smart marketing move IMO. Now, what I gathered here is that T-Mo will offer a broad range of handsets from dumb phones, mid-smart phones and over engineered smart phones. So overall, T-Mo plans to sign up more customers from other carriers that will not offer such mid based devices with only web, text and talk to its minimum.Kinda look at it as a car manufacture, more models for different demographics.

    • DR Love

      Sorry PIMPSTRONG Verizons LTE is not even 13-27Mbps in real world, lol…that’s what you heard when they introduced it at CES, so ofcourse its going to be that fast if no customer doesn’t even have a 4G phone yet from Verizon. Supposedly Tmo is 21Mbps now soon to be 42Mbps when customers aren’t on the network, but once release for customers they’re actually getting about 7Mbps and will soon get 21Mbps in real world once the 42Mbps is released. Don’t underestimate the underdog, its going to happen.

      • Anonymous

        Hey hey now they did the tests and thats what they came up with. But I agree it was slow down once there’s more and more strain on their network.

      • Anonymous

        Hey hey now they did the tests and thats what they came up with. But I agree it was slow down once there’s more and more strain on their network.

    • Anonymous

      Not many people are actually on that new network is why

      • Anonymous

        your right.

      • Anonymous

        your right.

    • Anonymous

      Not many people are actually on that new network is why

    • J-Hop2o6

      Tmo showed 28mbps at CES with the HSPA+ upgrade to 42 HSPA+ (from 21 HSPA+).. so Tmo is fine still with their data speeds.

    • J-Hop2o6

      Tmo showed 28mbps at CES with the HSPA+ upgrade to 42 HSPA+ (from 21 HSPA+).. so Tmo is fine still with their data speeds.

  • Pantlesspenguin

    If T-Mo wants to continue selling midrange phones, that’s fine. I know firsthand that there’s still a huge market for midrange phones. But…I’ll only be happy with that IF they throw us power users a bone every few months. Right now I’m more than happy w/ my MT4G, which is more than I can say for the last few phones I’ve used. I take it those who are dogging that device in these comments have never used one. It’s right up there w/ any other top device on the market right now, if not better. Don’t let the “MyTouch” monniker fool you. That said, I’m really hoping a dual-core HTC device drops on T-Mo within the next few months.

    I also agree that a prime focus should be expanding their coverage. I live in Kansas City which has HSPA+ & I really don’t travel much unless I’m flying to other large cities w/ good T-Mo coverage as well. But, lately I’ve been having to make a few road trips to central Kansas & central Missouri & it’s disheartening going all the way down to GPRS while on the road.

  • Anonymous

    I love the new CEO, T-Mobile is going to the right path. I hope they stick with the strategy! :D

  • Anonymous

    I love the new CEO, T-Mobile is going to the right path. I hope they stick with the strategy! :D

  • Anonymous

    Well said, well done Humm! Don’t have anything else to add at this time. :)

  • Anonymous

    Well said, well done Humm! Don’t have anything else to add at this time. :)

  • Anonymous

    Buildin up that middle class!

  • Anonymous

    Buildin up that middle class!

  • Anonymous

    in reply to niididdy earlier

  • Anonymous

    in reply to niididdy earlier

  • This sounds really good. But I highly disagree with the over-engineering of smartphones.

    There are two things I don’t like about T-Mobile, they have B-Class high end smartphones available under Carrier subsidy, and their service is virtually nonexistant in many parts of the US.

    He addressed the coverage portion of my gripe, but really what about the smartphone users who want to have a great price and have a killer smartphone at the same time? I don’t want to go to Verizon because I’d be burdened with one phone every 2 years unless I wanna pay full price; or go to AT&T with their sucky network, or even worse Sprint who won’t even offer Data while Roaming. He needs to get his head a bit more in the game, we want smartphones mid-range and high-end. I want to see something kick the Moto Atrix’s ass not another MyTouch 4G which is a really good phone plagued only by its T-Mobile version of Sense UI … Sense is sexy enough as it is, they could’ve just added the apps instead of doing a whole UI rework.

    Let’s Go T-Mo! Humm needs to read the blogs, the real consumers are on the blogs. The ones he’s aiming to please are the ones who come and go with the trends; I’ve been a customer for 4 years going on 5 in june and I want a phone that’s gonna make me jizz, something that’ll put the LG Star to sleep (which i’m extremely excited for and gonna purchase).

  • This sounds really good. But I highly disagree with the over-engineering of smartphones.

    There are two things I don’t like about T-Mobile, they have B-Class high end smartphones available under Carrier subsidy, and their service is virtually nonexistant in many parts of the US.

    He addressed the coverage portion of my gripe, but really what about the smartphone users who want to have a great price and have a killer smartphone at the same time? I don’t want to go to Verizon because I’d be burdened with one phone every 2 years unless I wanna pay full price; or go to AT&T with their sucky network, or even worse Sprint who won’t even offer Data while Roaming. He needs to get his head a bit more in the game, we want smartphones mid-range and high-end. I want to see something kick the Moto Atrix’s ass not another MyTouch 4G which is a really good phone plagued only by its T-Mobile version of Sense UI … Sense is sexy enough as it is, they could’ve just added the apps instead of doing a whole UI rework.

    Let’s Go T-Mo! Humm needs to read the blogs, the real consumers are on the blogs. The ones he’s aiming to please are the ones who come and go with the trends; I’ve been a customer for 4 years going on 5 in june and I want a phone that’s gonna make me jizz, something that’ll put the LG Star to sleep (which i’m extremely excited for and gonna purchase).

  • This sounds really good. But I highly disagree with the over-engineering of smartphones.

    There are two things I don’t like about T-Mobile, they have B-Class high end smartphones available under Carrier subsidy, and their service is virtually nonexistant in many parts of the US.

    He addressed the coverage portion of my gripe, but really what about the smartphone users who want to have a great price and have a killer smartphone at the same time? I don’t want to go to Verizon because I’d be burdened with one phone every 2 years unless I wanna pay full price; or go to AT&T with their sucky network, or even worse Sprint who won’t even offer Data while Roaming. He needs to get his head a bit more in the game, we want smartphones mid-range and high-end. I want to see something kick the Moto Atrix’s ass not another MyTouch 4G which is a really good phone plagued only by its T-Mobile version of Sense UI … Sense is sexy enough as it is, they could’ve just added the apps instead of doing a whole UI rework.

    Let’s Go T-Mo! Humm needs to read the blogs, the real consumers are on the blogs. The ones he’s aiming to please are the ones who come and go with the trends; I’ve been a customer for 4 years going on 5 in june and I want a phone that’s gonna make me jizz, something that’ll put the LG Star to sleep (which i’m extremely excited for and gonna purchase).

  • Problem is there are a good number of people who barely use their voice minutes. I do not mind paying my data fee, but there should be a low users plan for like 54.99 that has 100 minutes, 500 weekend minutes and data/text. I think if T-Mobile had a plan for that group of users, it would be a good thing.

  • Sounds like a great plan to me. I hope they pinch in an in-between between the $10 & $30 data plan. I am currently on Android preferred @ $20 a month. But,$15 would be nice if they can cap it at 500MB-1GB because I don’t use that much data. I could just use Wifi & seeing as to I have JuiceDefender it won’t sacrifice my battery life that bad.

  • Sounds like a great plan to me. I hope they pinch in an in-between between the $10 & $30 data plan. I am currently on Android preferred @ $20 a month. But,$15 would be nice if they can cap it at 500MB-1GB because I don’t use that much data. I could just use Wifi & seeing as to I have JuiceDefender it won’t sacrifice my battery life that bad.

  • Sounds like a great plan to me. I hope they pinch in an in-between between the $10 & $30 data plan. I am currently on Android preferred @ $20 a month. But,$15 would be nice if they can cap it at 500MB-1GB because I don’t use that much data. I could just use Wifi & seeing as to I have JuiceDefender it won’t sacrifice my battery life that bad.

  • hi!

    I dunno…I could be alone here but I just don’t agree with the logic. Phones being over-engineered? Please…I guarantee he thinks the iPhone is “over-engineered” and yet people are killing each other to get one. The iPhone will drop on Verizon and people are going to go crazy for one simple, stupid, device.

    It’s not rocket science. Get a flagship device for god’s sake. Get something iconic, something groundbreaking. Try it just once and see what happens.

    When you get more subscribers than you ever ever ever did before with your cheap crap strategy then maybe you’ll change your tune

    • pantlesspenguin

      Very, very good point.

    • pantlesspenguin

      Very, very good point.

    • pantlesspenguin

      Very, very good point.

  • hi!

    I dunno…I could be alone here but I just don’t agree with the logic. Phones being over-engineered? Please…I guarantee he thinks the iPhone is “over-engineered” and yet people are killing each other to get one. The iPhone will drop on Verizon and people are going to go crazy for one simple, stupid, device.

    It’s not rocket science. Get a flagship device for god’s sake. Get something iconic, something groundbreaking. Try it just once and see what happens.

    When you get more subscribers than you ever ever ever did before with your cheap crap strategy then maybe you’ll change your tune

  • hi!

    I dunno…I could be alone here but I just don’t agree with the logic. Phones being over-engineered? Please…I guarantee he thinks the iPhone is “over-engineered” and yet people are killing each other to get one. The iPhone will drop on Verizon and people are going to go crazy for one simple, stupid, device.

    It’s not rocket science. Get a flagship device for god’s sake. Get something iconic, something groundbreaking. Try it just once and see what happens.

    When you get more subscribers than you ever ever ever did before with your cheap crap strategy then maybe you’ll change your tune

  • Alex

    This Humm is stupid I’ve working for the company for that past three years, i never once herd a customer complain about the price of the phone. What people are complaining about is the plans. Ever since Humm came into the picture T-mobile has turned to negative. They are trying to figure out a way to cut budget. By cutting the budget they are aiming for to reps at the store. They are cutting hours for every rep but they want to build 8,000 more stores makes no sense in my opinion. We live in America not Germany.

  • Alex

    This Humm is stupid I’ve working for the company for that past three years, i never once herd a customer complain about the price of the phone. What people are complaining about is the plans. Ever since Humm came into the picture T-mobile has turned to negative. They are trying to figure out a way to cut budget. By cutting the budget they are aiming for to reps at the store. They are cutting hours for every rep but they want to build 8,000 more stores makes no sense in my opinion. We live in America not Germany.

  • Yaddasomethingasdfasdf

    I don’t have any argument when it comes to the “over-engineered” phones. I’m a corporate T-Mo sales rep and I’ll tell you that the average person at my store doesn’t necessarily want the fanciest of phones. My sales approach is to right fit the customer, plain and simple. I see a broad range of ages from a kid’s first phone to an elderly person upgrading their 5+ year old nokia phone.

    Right now we do have several options for mid-range phones. The one that stands out in my mind is the LG Optimus T. For the price point and what comes in the phone, it’s amazing. Now yes, I do agree that we need top of the line phones to WOW potential customers (which we will. To think we won’t is silly), but it shouldn’t be our only focus. Plus the fact that they can sign up for a 200 MB package, it’s very nice.

    What is currently scaring me is the lack of non-smart phones. Not everyone needs a smart phone (I’ll go out on a limb and say the vast majority don’t). I don’t need one, but I have one because it’s my job to understand how smart phones function so I can better sell them. Smart phones are a luxury item, plain and simple. Driving a Honda Civic will get you to the same place as driving a Ford Mustang, but it’s all a matter of class. Some people don’t want to go online with their phone, and yet the options are very limited. Yes there is more profit when comparing the two phone markets, but at the same time we may lose customers because we don’t offer enough non-smart phones.

    As a fairly avid reader of Tmo News (and first time poster) most of the posters are quite techy. They want extremely high end phones to show off how proud they are of T-Mobile. That’s awesome you want to do that, but you need to also see the other side of things; the people who don’t want to know what Jack Black is tweeting at 2 AM.

    It’s going to be an interesting year and I just wanted to throw my two cents out there.

    • Adam7566

      i agree whenever i go to ant tmobile retailers i see average people buying average phones i rarely see people getting high end devices

    • Sunrise

      I really agreed with you Yaddasomethingasdfasdf. I worked for the corporate T-mo as a sale rep. and that’s totally truth the fact most of the people whose come in to my store, they all want the inexpensive phone than those with the hefty high tag price of tphone, it is not they cannot afforded the expensive one, they just don’t need it, and please don’t get me wrong that there is a plenty of consumer out there liked you and me which really want the high end phone on T-mobile. It just people want to save money with a decent phone, decent services and overall with the greatest of customer service and that’s exactly what T-mo see on their customer. and oh yes i wish T-mo could come out something better than the current line-up that we had. at least T-mobile realize the issues of coverage and working on with their coverage because as a right now we need to focus with the coverage before look into the device because without a good receptions what is the point to own a cool phone without the service…I will trust a new ceo of T-mo Philip humm and i know he will promote the best value business what t-mo possibly could offer to you….

  • Yaddasomethingasdfasdf

    I don’t have any argument when it comes to the “over-engineered” phones. I’m a corporate T-Mo sales rep and I’ll tell you that the average person at my store doesn’t necessarily want the fanciest of phones. My sales approach is to right fit the customer, plain and simple. I see a broad range of ages from a kid’s first phone to an elderly person upgrading their 5+ year old nokia phone.

    Right now we do have several options for mid-range phones. The one that stands out in my mind is the LG Optimus T. For the price point and what comes in the phone, it’s amazing. Now yes, I do agree that we need top of the line phones to WOW potential customers (which we will. To think we won’t is silly), but it shouldn’t be our only focus. Plus the fact that they can sign up for a 200 MB package, it’s very nice.

    What is currently scaring me is the lack of non-smart phones. Not everyone needs a smart phone (I’ll go out on a limb and say the vast majority don’t). I don’t need one, but I have one because it’s my job to understand how smart phones function so I can better sell them. Smart phones are a luxury item, plain and simple. Driving a Honda Civic will get you to the same place as driving a Ford Mustang, but it’s all a matter of class. Some people don’t want to go online with their phone, and yet the options are very limited. Yes there is more profit when comparing the two phone markets, but at the same time we may lose customers because we don’t offer enough non-smart phones.

    As a fairly avid reader of Tmo News (and first time poster) most of the posters are quite techy. They want extremely high end phones to show off how proud they are of T-Mobile. That’s awesome you want to do that, but you need to also see the other side of things; the people who don’t want to know what Jack Black is tweeting at 2 AM.

    It’s going to be an interesting year and I just wanted to throw my two cents out there.

  • Yaddasomethingasdfasdf

    I don’t have any argument when it comes to the “over-engineered” phones. I’m a corporate T-Mo sales rep and I’ll tell you that the average person at my store doesn’t necessarily want the fanciest of phones. My sales approach is to right fit the customer, plain and simple. I see a broad range of ages from a kid’s first phone to an elderly person upgrading their 5+ year old nokia phone.

    Right now we do have several options for mid-range phones. The one that stands out in my mind is the LG Optimus T. For the price point and what comes in the phone, it’s amazing. Now yes, I do agree that we need top of the line phones to WOW potential customers (which we will. To think we won’t is silly), but it shouldn’t be our only focus. Plus the fact that they can sign up for a 200 MB package, it’s very nice.

    What is currently scaring me is the lack of non-smart phones. Not everyone needs a smart phone (I’ll go out on a limb and say the vast majority don’t). I don’t need one, but I have one because it’s my job to understand how smart phones function so I can better sell them. Smart phones are a luxury item, plain and simple. Driving a Honda Civic will get you to the same place as driving a Ford Mustang, but it’s all a matter of class. Some people don’t want to go online with their phone, and yet the options are very limited. Yes there is more profit when comparing the two phone markets, but at the same time we may lose customers because we don’t offer enough non-smart phones.

    As a fairly avid reader of Tmo News (and first time poster) most of the posters are quite techy. They want extremely high end phones to show off how proud they are of T-Mobile. That’s awesome you want to do that, but you need to also see the other side of things; the people who don’t want to know what Jack Black is tweeting at 2 AM.

    It’s going to be an interesting year and I just wanted to throw my two cents out there.

  • Lubbalots

    Wrong questions and wrong answers. Its about coverage and high quality phones which tmo lacks. people are will to go which ever carrier basically for iPhone or a high end droid. Who gonna ho to tmo if they have shiity phones and on top of that bad coverage? ,Humm needs to humm along.

  • Lubbalots

    Wrong questions and wrong answers. Its about coverage and high quality phones which tmo lacks. people are will to go which ever carrier basically for iPhone or a high end droid. Who gonna ho to tmo if they have shiity phones and on top of that bad coverage? ,Humm needs to humm along.

  • Lubbalots

    Wrong questions and wrong answers. Its about coverage and high quality phones which tmo lacks. people are will to go which ever carrier basically for iPhone or a high end droid. Who gonna ho to tmo if they have shiity phones and on top of that bad coverage? ,Humm needs to humm along.

  • Anonymous

    LOL… he said what we said before, you have to look at what 4G means from the consumer’s understanding.

    “4G” is now a generic term to consumers, it simply means “faster than 3G.”

    T-Mobile’s competitors are simply sour grapes at T-Mobile having the guts to embark on a 4G campaign. (It was probably Humm more than anyone else who gave the green light. The pansy Dotson leftovers probably said what some said in here. “Oh my, oh gosh, jeepers, we can’t call it 4G” in a Jar Jar Binks accent. I hope Humm tossed them on to the street.)

  • Anonymous

    All this made sense, of course, especially if you read between the lines. (E.g., I have been saying for three years that the tanked economy will eventually cause consumers to say enough is enough and stop paying $150 monthly for a cell phone and data plan. Like I said yesterday, the consumer is waking up and realizing that’s a lot to pay simply to keep up-to-date on Facebook.)

    And as Humm says, you don’t need the most technologically advanced superphone to hang out on Facebook, post some tweets, text or check e-mails. A $100 smartphone (retail) can handle those tasks.

    To be sure, as much as I marvel at my SAMOLED display, 99.9% of my friends and associates think I am talking about a terrorist who is lurking about town.

    IMHO T-Mobile has it right. It could have said it will follow in the path of the other carriers, what I called yesterday as “paying more for less” or it can go in a different direction, becoming the “consumer’s friend” with low prices, no overage fees and elimination of ETF penalties, consumer-friendly practices and procedures, if you will.

    But like any business leader, Humm is not about to tell a reporter what is what, the company’s plans and disclose top management’s intimate thoughts regarding short and long term strategy.

    Actually, Humm didn’t say anything that the public could not piece together on their own.

    • Anonymous

      But what about those of us who want the super phones? Who desire the super phones? Who almost have an inner obligation to stay on the cutting edge of technology? All he translated to me is that “we” don’t want them. I don’t want to be grouped together with a crowd, ESPECIALLY, if I don’t share common desires with that crowd. To be blunt, what about me? T-Mobile has always been about affordability for everyone, as far as I know, but has that gotten them any further up in the food chain? I don’t understand why it will change things now, unless I’m not understanding something. From my own perspective, especially since the smart phone explosion, the “it” phones have always been what attracts customers. If this is wrong, I really would like to see what it is that’s working for the competition.

      • Braziga2727

        then you should switch to verizon, you have to pay to play my friend. The competition has stayed where it is so far because consumers are stupid, and overpay for things they dont need, thats why the housing market collapsed. this is a micro version of the same bubble, with the downed economy people are starting to realize that they dont WANT or NEED to pay a ton of money for a phone, they just want something that works and is affordable. to the average consumer the tmo optimus T can do everything any other android phone can do, albeit a tad slower. I have people come in all day asking me for the cheapest phone we have, and then they ask about the mytouch 4g and are mad that its more money….they dont truly NEED the mytouch, but they are too dumb to know better.

        • Anonymous

          I actually meant to preface my post with asking not to direct me to another carrier, because that is a cop out response and actually irrelevant to the point that I am making. The point you made about overspending is a valid one, but not in context to what I am saying. Your point relates more to monthly bills, in my opinion, and that is the reason that the pricing and tiered data plans are even in discussion right now. People shouldn’t feel forced to pay a set bill for features that don’t even make use of. However, what I am talking about is devices. On average, a new smartphone on contract will run you $200, on any carrier, and regardless of what model it is. This fact alone negates any pricing disparity that relates to the phone pricing itself, and further nails my point about T-Mobile just not convincing me to be hopeful of high end phones coming to the network at the rate or with the amount of choices seen on the other networks.

  • Snoopy07

    In my opinion people want the iphone, if not look at the amount sold. t-mobile needs to iphone to compete. If the iphone 5 does not make it to t-mobile we will se the end of magenta…

    • Seriously???! The people that are with tmobile want reasonable prices for service. Decent customer service. Reasonable coverage. And then unique phones. 1 phone will not make our break tmobile.

    • Petey

      totally agree. that’s reality. When the iPhone is out on Verizon, you will see number of customers will leave T-Mobile.

  • Blink515

    I think he was implying that face time, which is a big selling point for the iphone 4, cant be used on 3g. Plus att’s data network is really slow compared to anyone else’s. At least in the Denver area anyways.

  • Anonymous

    Fail on my part.

  • Chatter

    I do not have cell coverage at all (no provider) at home and use wifi calling exclusively on the MT4G. Never had a problem or dropped call. My only advise to you is to check how your other apps may be affecting things. I know the task killer can drop the wifi sometimes.

  • Lubbalots

    While companies strives to be #1, tmo wants to be #3. So one can assume this is the reason for tmo’s limited amount of hi end phones and bad coverage. Humm, tmo will be struggling to stay at #4.

    • Petey

      With this kinda mindset that humm has over phones… I wouldn’t be surprise if tmobile still stuck on no. 4 or probably 5.

  • Dmdfreak

    Also the speed of your wifi can make a difference. Or how well your wireless router is handling its job. There are many things to consider.

  • Dmdfreak

    You’re rocking the nexus one but call him out for not having any iconic devices? The nexus one is a game changer by many peoples definition.

  • Dmdfreak

    You’re rocking the nexus one but call him out for not having any iconic devices? The nexus one is a game changer by many peoples definition.

  • Dmdfreak

    You’re rocking the nexus one but call him out for not having any iconic devices? The nexus one is a game changer by many peoples definition.

  • Dmdfreak

    You should expand your imagination a little. Just because you and I may blow past 1+ gigs a month doesn’t mean the average person is going to use that much. I imagine there are quite a few people who lowered their monthly bills because of this addition to the choices. And what does it hurt you that Tmobile sells a low end data plan? That said, I’m sure a few others could benefit from something like a middle plan of 1gig/month for $20.

  • Chrisroberts7577

    Would some please tell Mr. Humm that the wifi calling on the myTouch 4G still doesn’t work.

  • Guest 2

    I am right in the same boat with you… I remember when I first started working at t-mobile many years ago, it was literally indoctrinated into each of us to do what’s right for the customer. Even if it means lowering how much they pay each month. We were told to do the right thing… Now it’s the opposite… Now we have to try to sell as much as we can and remove as little as possible… you can’t do that and still make doing the right thing for the customer the priority.

    The second that a sales quota was put in place, we stopped being customer care.. we became sales… and many of us were promised that we would never have to do sales. Steadily, I’ve watched T-mobile keep removing aspects that used to set us apart from the other carriers… It makes me sick inside every time I have to try to sell a data service to a person who is struggling with their bill… It makes me sick inside ever time I have to try to talk a person out of removing a feature that is doing them absolutely no good. I dread every call I get now, because I never know what calls is going to be that one customer that is removing $30.00 data features from five lines..

    I remember laughing about the idea of unionizing.. nowadays… I’m not laughing…

    • Manager

      I think it is funny that the two of you should go pick up a job at Burger King. It sounds like you have the skill set for that. You are not being asked to sell people things they don’t need, you are being asked to right fit. If someone could use data, it could make there life easier, and save them time it is a good fit. You wouldn’t know customer service if it hit you in the face. Sales and service go hand and hand. If you are to lazy to expand your skill set and offer additional services that can help people then find a different job. Bitching isn’t the correct answer. More people leave wireless company’s for right fitting, billing/overage, and lost devices then anything else. As far as a union goes, that is for lazy and entitled employees that don’t want to change with the times. Go clerk at Cheveron where you can continue to be a tard who does the least to get through the day. Your benefits plus your pay is much better than many out in the country today. Plus you pay nothing for your phone. For everyone else T-mobile isn’t perfect and I hope they continue to try and fix it. The HSPA+ is a great start and there are many devices better than the I phone, just aren’t called that. But that is what the public wants, right?

      • Guest3

        And I really hope you aren’t a Manager at T-Mobile because the smart a** crap you just said would land you promoted to customer if you are found out. I have been with T-Mobile customer care for five long years and it was once referred to as Best Place To Work. That all changed about a year ago when T-Mobile made one of the biggest mistakes ever by coming out with two sets of confusing rate plans. I was told from day one that I would not be asked to sell anything and to take care of my customers and provide world class customer service. That I have done very well and to have my job of many years threatened because I have removed more features at customers request then added this month is unfair and down right wrong. I have embraced many changes with T-Mobile and have stuck by the company for all these years and for them to turn so ruthless is very disheartening. It probably wouldn’t be as bad if we got some sales TRAINING!! I mean this mrc thing has been going on since June 2010 and it’s still going to be three months until we get any type of training on how to sell. I will not refuse to remove a feature if a customer asks me too or if their not using more then 200 mb data and have an unlimited plan I will continue to recommend they lower it because thats a right fit for the customer and I shouldn’t be thrown under the bus for helping my customers. You Manager remind me of a manager I had at McDonalds when I was in high school. Maybe you need to flip a few burgers because you are not living the T-Mobile Values of “Respect and integrity guide our behavior” and “Team together, Team apart.” I will continue to provide world class customer service to every customer that comes on my phone and if T-Mobile doesn’t like that they that’s too bad. I still do think T-Mobile is a good place but I think they should do more research on how to do business so we don’t continue down the same road to being just like the rest.

  • Wow, you guys are clueless. If you graduate from newbie to advanced smart phone user they can upgrade. My wife prime example she really needs a 10.00 data plan. I already pay for 1000 min even though she only uses 200 in a good month..

  • Look it sounded pretty clear to me……the choice to have icrap phones is apples business strategy not tmobiles.

  • Really, no 4g

    So maybe he is hinting at a bunch of boring flip phones and legacy android devices for the new TMO customer that is tired of paying for premium devices and services? Didn’t TMO just announce a new campaign to go after high end customers with special new stores?

    • elij

      I think this is more about targeting the right people with the right devices. I am a high end Android user, I pay for the unlimited plan and have a Vibrant. My wife on the other hand is not, she wants email and to be able to access facebook and occasional web browsing, for her it is a myTouch Slide (which is a mid-level offering and cheaper) and the 200mb data plan. I think Tmobile is looking to offer variety and choice in both phones and plans. I am glad they still offer an unlimited plan for those who want it, being able to tailor your cost to your data usage is great. I still have a cheaper 400 text/mo plan because I don’t go over it and this is perfect for me. Its all about options since everyone’s use is different.

  • Petey

    They need to take out their mandatory data plan. Not everyone needs it. Some people have wifi and uses that. If they make the $10 data plan an option and not require. That will probably attracts more folks. Aside of having the iPhone too.

    • Braziga2727

      No they dont, why do you need a smartphone without a data plan? Oh you have WIFI? then use your damn computer to get online. Smartphones are for those who want to be connected at all times on the go, not for those who just want a shinny paperweight sitting at their desk or clipped to their belt. It isnt a status symbol, its a tool. Using this mentality i guess ferrari should build a car that LOOKS like a ferrari but has the engine of a VW golf, why do i need that powerfull engine if im never going to use it?….answer is…YOU DONT

      • Petey

        Being a Smart ass eh? Let me tell you something. That’s your opinion, and what I stated is my opinion. There’s no reason for you to bash on me and try to have a smart mouth.

        Let me state again what I stated. I said “They need to take out their MANDATORY data plan. NOT everyone NEEDS it. Some people HAVE wifi and USES that. If they make the $10 data plan an OPTION and not require. That will probably ATTRACTS more folks. Aside of having the iPhone too. ”

        It’s should be up to the consumer whether or not if they want to have a data plan or not. How come back in the days, Data plans were a OPTIONAL Feature, and not a Mandatory Plan?… Everyone was fine with that. Nowaday with every carrier having these mandatory data plan… because it’s a way for them to make more money off you…

        Again, if they had that mentality of having a Ferrari body w/ a VW golf that’s in an affordable price that regular consumer can afford, I’m pretty sure it will sell and be popular. Why do I want to buy a Ferrari if I can’t use some/most of the features & speeds on the street? Maybe those who drives these types of car is because people see it as a STATUS SYMBOL and not a TOOL.

        • Justin

          Just so that you are aware, a person who does NOT have the data plan on their phone CANNOT use the wifi service that comes with their device. Tmobile has locked it out from being accessed, and if they do try to access the web, then it’s done through the mobile pay per use service which charges 1.99/mb. People that have smart phones that don’t have data plans are 45% more likely to cancel their service because they feel they spent alot of money on their device, and they are GETTING EVERYTHING it can do. Thats why Tmobile is trying to be affordable when it comes to data plans.

      • guest

        Utter nonsense.For those who spend most of the time in office/home (with excellent WiFi) and do not act like a*holes by using the phone while driving, data plan is a mostly unnecessary luxury. WiFi + voice covers 99.99% of use cases and the remaining 0.01% are not worth $30/mo.

    • AndroidGenious

      T-Mobile was the last company to make it a requirement. If you dont want required web, then dont be a deadbeat and pay retail price for a smart phone. A Smart Phone is what it is a Smart Phone. If you go to AT&T or Verizon and have your own phone. They still (AT&T+Verizon) force you to add the web regardless T-Mobile does not.

      • Petey

        T-Mobile should have kept it that way and shouldn’t follow AT&T or Verizon then. I think some people would be attracted to that. Some may want a smartphone just to use it as a PDA and also uses wifi if they need data, BUT consumer should have a choice on whether or not they need data or not.

        I think the iPhone was the first one that had to have a mandatory data plan if you buy the phone, and everyone followed that foot step (if I recalled correctly).

  • notag1

    I’m surprised to see so many people complaining about “iconic” devices. I’m curious, what devices to you consider “iconic” that are available – right now? I’m willing to bet that the number drops below five.

    What about the devices that T-Mobile has available “right now”, let alone in the near future? G2, MT4G and the future of the Vibrant 4G and [grin] Sidekick 4G? I think that “iconic” is a beauty-in-the-eye-of-the-beholder, maybe.

  • notag1

    I’m surprised to see so many people complaining about “iconic” devices. I’m curious, what devices to you consider “iconic” that are available – right now? I’m willing to bet that the number drops below five.

    What about the devices that T-Mobile has available “right now”, let alone in the near future? G2, MT4G and the future of the Vibrant 4G and [grin] Sidekick 4G? I think that “iconic” is a beauty-in-the-eye-of-the-beholder, maybe.

  • Ant

    im amazed at all these people saying Tmobile does not have any iconic phones. The G1 was quite an iconic phone. And the Nexus One and HD2 after it. And now they have the G2, MyTouch4G, and Vibrant (and Nexus S) which are the fastest, feature rich android phones available, not to mention the Win7 phones…. what do you want?

    • Ahnguyen

      not to mention the LG Slate which looks awesome.

    • Anonymous

      Nexus One- iconic but not widely available
      HD2- was not iconic- released with an OS that was set to die in 6 months
      G2- low-end iconic device with 8 month old specs
      MT4G- any device with a custom TMo skin will never be considered iconic
      Vibrant- iconic, but Samsung and TMo screwed up the post release support
      WP7- not 4G

      • XDA-HD2

        HD2 Rules It was second device with 1ghz processor and first one with 4.3″ screen. And today thanks to devs at XDA it runs : android, WP7, Unbunt, meego…… Right now I have a dual-boot WP7 and Android. Best device hands down. As far as MT4G goes it is as good as any other device with 1ghz processor.

  • Matt

    Do you even understand what you’re saying ?
    Why is switching from full UMA to “lighter client” bad ? They both do the same good job of providing coverage where there is no cell tower and there is only wi-fi.

  • Who cares about T-Mobile phones, their customer service is horrible.  These corporate executive who hid out from their customer base are not doing themselves any favors.  This is the exact reason T-Mobile is loosing customers.  The customer service reps have limited authority or knowledge to tackle even slightly elevated issues.  Really… what employee works for a company and has no knowledge of any phone number or contact person in their corporate office?  And what corporate facility has no real phone number?  Do they really expect people to believe that?  T-Mobile apparently considers their customers to be idiots.  Phillip Humm will sit in his plush office, raking in the cash, look down at the little people (who happen to be his livelyhood) and not give a second thought to distancing himself from such minor issues as customer complaints, issues or concerns.   So Mr. Humms what do you say to this?  Oh yeah, I don’t count so you won’t ever even see this or hear about it since there is no way to contact your office.