Is The Nexus S Randomly Rebooting?

I can’t say I’ve heard much about this before the last 24 hours but according to the boys at Androidandme a real deal problem exists with the Nexus S. As it stands, it can happen on the phone, listening to streaming radio or playing a game and the Nexus S will just reboot. You’ll find yourself staring at the reboot screen and wonder, “why did my music stop?”

First reported on the Google Mobile Help forums on December 28th, we trust that Google is aware and a fix is hopefully coming soon. Taylor of Androidandme discovered that the problem can occur in airplane mode so the problem likely doesn’t reside on the T-Mobile side of things and is a bug in the phone and/or software.

Taylor even goes so far as to suggest that you should pause before purchasing the phone as this problem has been incredibly frustrating. If you’ve been eyeing the Nexus S, you might want to keep another eye open for a fix. Rest assured when that happens, we’ll have you covered.

Any of our readers with a Nexus S experienced this trouble? Have you discovered any fixes to prevent it?

Androidandme

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  • Anonymous

    Mine doesn’t encounter random reboot problem.

    • Phillipp Humm

      It happens to me on my Cliq XT too. So I think its an android thing.

    • Neither does mine and I had 2 Nexus S’s (the first one dropped)

    • Neither does mine and I had 2 Nexus S’s (the first one dropped)

    • Neither does mine and I had 2 Nexus S’s (the first one dropped)

  • Anonymous

    Mine doesn’t but I did hear that a small number of them are. I know 2 other people who have a Nexus S and they also aren’t seeing this problem. Taylor Wimberly from Androidandme.com said his Nexus S does have the rebooting issue.

  • Anonymous

    Mine doesn’t but I did hear that a small number of them are. I know 2 other people who have a Nexus S and they also aren’t seeing this problem. Taylor Wimberly from Androidandme.com said his Nexus S does have the rebooting issue.

  • Mine does have this issue.. ithas happened atleast 3 or four times.. annoying as hell

  • Johnsonroda27

    mine has done it in 6 phone calls so far.. so annying..

  • Cboler2

    Yes it does and lately my Nexus One has been doing so too! c’mon Google!

  • Orge1126

    thats why i dont buy korean stuff

  • snmclean21

    I had the same problem with my Nexus One….I was never able to figure out what caused it.

  • the g2 did the samething when it was forst released and no one knew why

    • Snorefest

      weird… neither myself nor any of my colleagues ever had that problem with g2. or g1. or any other phone except the samsungs and motorolas.

  • Cnass007

    Mine does it too! I’ll be texting someone and then look up at the TV, when i look back down its at the startup screen and like wtf?

  • Anonymous

    Wow , all this talk about Samsung phones and now this possible issue? Can’t say I experienced this on my nexus s, but the data connection today is terrible for some reason, Tmo said tower. hmmm
    I agree with non-fiction. I went thru 3 G2’s my first one had the random reboot.

  • Jalberty

    I don’t have a Nexus S, but I do have a Samsung Vibrant and this is something that happens to my phone almost every day. Sometimes it just reboots, other times I have to take the battery out because it freezes. I did send an email to Samsung and got no reply. Whent to Tmobile and they told me that this is just how the phone behaves on a regular basis and that they can not replace my phone.

  • Jalberty

    I don’t have a Nexus S, but I do have a Samsung Vibrant and this is something that happens to my phone almost every day. Sometimes it just reboots, other times I have to take the battery out because it freezes. I did send an email to Samsung and got no reply. Whent to Tmobile and they told me that this is just how the phone behaves on a regular basis and that they can not replace my phone.

  • Jrg1392

    Haha mines actually done this while I’ve been listening to music. I pull it out of my pocket and its got the nexus start up screen going on. Its done it enough that its noticeable but my g2 and g1 before this did similar things so its not that big of a deal to me.

    • phoneguy

      try replacing your sd card.

  • Nobodyshome101

    I have this problem too. I’m on my 2nd Nexus S. Exactly one week that I got my Nexus S, I had to get a replacement from Best Buy. My mobile hotspot has never worked. It always says error even after restarting and restoring the phone. My replacement device freezes and randomly resets as well. I like the phone but definitely disappointed.

  • Nobodyshome101

    I have this problem too. I’m on my 2nd Nexus S. Exactly one week that I got my Nexus S, I had to get a replacement from Best Buy. My mobile hotspot has never worked. It always says error even after restarting and restoring the phone. My replacement device freezes and randomly resets as well. I like the phone but definitely disappointed.

  • Phillipp Humm

    It happens to me too on my Cliq XT. I think its an android thing.

    • phillipgimmeahummer

      not an android thing…. but it is a crappy phone thing….. smasung, motorola, all use custom ui’s in their android phones… and what happens? all those phones with custom ui’s reboot randomly and have other bugs. it started with the behold2. and continues today…… stop supporting custom ui’s. its bad for android. vanilla android = 0 issues w/ random reboots.

  • Chris

    I don’t care how powerful and advanced a device samsung comes out with…I’m not buying their phones…

  • Chris

    I don’t care how powerful and advanced a device samsung comes out with…I’m not buying their phones…

  • Chris

    I don’t care how powerful and advanced a device samsung comes out with…I’m not buying their phones…

  • CM

    I actually bought the Nexus S and had the random reboot problem a dozen times within the first hour of owning it and setting it up. I took it right back to Best Buy and got my money back. It was the same type of problem that led me to ditch the Nexus One after only a few months. I figured new manufacturer would have resolved that issue.

  • CM

    I actually bought the Nexus S and had the random reboot problem a dozen times within the first hour of owning it and setting it up. I took it right back to Best Buy and got my money back. It was the same type of problem that led me to ditch the Nexus One after only a few months. I figured new manufacturer would have resolved that issue.

  • I have one and I have noticed this problem. However, it’s only happened a total of three times in the couple weeks I’ve had it. It’s not been that big of a deal. A fix would be nice though…

    • Snorefest

      yes. its never a big deal when a system continually crashes and reboots for no apparent reason…. never…..

      • Dude, my point is that it happens so infrequently that it doesn’t really affect the overall experience that much. It is a problem, but not something that I am upset about.

      • Dude, my point is that it happens so infrequently that it doesn’t really affect the overall experience that much. It is a problem, but not something that I am upset about.

  • I have one and I have noticed this problem. However, it’s only happened a total of three times in the couple weeks I’ve had it. It’s not been that big of a deal. A fix would be nice though…

  • Hks18psigst

    My nexus one has never done it because of hardware problems.. maybe because I had an unstable rom running but that’s not HTC or Googles fault… I blame Samsung they should stick to TV’s the only have nice screens

  • Pv

    Yes, I have experienced this issue while on a phone call and while trying to open an email in Touchdown.

    There are plenty of better phones out there and coming soon. The only reason to get this phone is because it’s google’s preferred device. Otherwise, you could do better. Not just for the issue described above but for various shortcomings.

  • Pv

    Yes, I have experienced this issue while on a phone call and while trying to open an email in Touchdown.

    There are plenty of better phones out there and coming soon. The only reason to get this phone is because it’s google’s preferred device. Otherwise, you could do better. Not just for the issue described above but for various shortcomings.

  • Pv

    Yes, I have experienced this issue while on a phone call and while trying to open an email in Touchdown.

    There are plenty of better phones out there and coming soon. The only reason to get this phone is because it’s google’s preferred device. Otherwise, you could do better. Not just for the issue described above but for various shortcomings.

  • Pv

    Yes, I have experienced this issue while on a phone call and while trying to open an email in Touchdown.

    There are plenty of better phones out there and coming soon. The only reason to get this phone is because it’s google’s preferred device. Otherwise, you could do better. Not just for the issue described above but for various shortcomings.

  • Fish

    I’ve noticed it…but it’s not that annoying. the reboot is pretty fast too. sometimes i only know because my recent apps is empty

    • Snorefest

      well then that makes it ok then….

  • Anonymous

    Not having this problem, but have only used Nexus S for 5 days so far… Knock on wood…

  • Anonymous

    Not having this problem, but have only used Nexus S for 5 days so far… Knock on wood…

  • TmoMike

    No issues at all…..best phone I have ever owned, period.

    • Snorefest

      its only been a week. give it time

  • Vibrant

    Typical Samsung quality right there. Even with Google’s help, Samsung can’t make a decent smartphone.

    • TmoMike

      Guarantee you it’s not a manufacturer problem. SEVERAL different Android devices from several different manufacturers have the same exact issue.

      • MT4G

        No they don’t.

        • disfunctlguru

          I’ve got a MT3G and this has occurred a handful of times, I even got a free replacement from Tmobile, only to find the replacement has had this happen twice.

          Over 14 months total ownership, its probably randomly rebooted 7 times.

        • disfunctlguru

          I’ve got a MT3G and this has occurred a handful of times, I even got a free replacement from Tmobile, only to find the replacement has had this happen twice.

          Over 14 months total ownership, its probably randomly rebooted 7 times.

      • MT4G

        No they don’t.

      • MT4G

        No they don’t.

      • Snorefest

        yeah but ALL samsung phones have an issue.: they suck.

    • TmoMike

      Guarantee you it’s not a manufacturer problem. SEVERAL different Android devices from several different manufacturers have the same exact issue.

  • nexuss

    Have had mine since the 20th, and has never happened. Best phone ever. I rarely use my laptop anymore.

  • Zackdasher

    This was happening with me earlier using a gingerbread rom on my droid incredible.. id be going through a menu or something, and it would randomly reboot.

    • Smack

      “gingerbread rom on my droid incredible”

      That’s you’re problem right there. Custom ROMs aren’t always better.

    • Smack

      “gingerbread rom on my droid incredible”

      That’s you’re problem right there. Custom ROMs aren’t always better.

    • Smack

      “gingerbread rom on my droid incredible”

      That’s you’re problem right there. Custom ROMs aren’t always better.

  • Struck

    I’ve had no issues at all with my Nexus S since launch,
    other than loving the phone too much.

    i remember this used to happen ALOT with a treo650 i had a few years back

  • Dion

    I had this problem with my Nexus One for a little while in the beginning. It took them about a month to fix it and it hasn’t happened since. I’m sad they took out the microsd on this phone… Nexus One still rocks.

  • Dion

    I had this problem with my Nexus One for a little while in the beginning. It took them about a month to fix it and it hasn’t happened since. I’m sad they took out the microsd on this phone… Nexus One still rocks.

  • Dion

    I had this problem with my Nexus One for a little while in the beginning. It took them about a month to fix it and it hasn’t happened since. I’m sad they took out the microsd on this phone… Nexus One still rocks.

  • Dion

    I had this problem with my Nexus One for a little while in the beginning. It took them about a month to fix it and it hasn’t happened since. I’m sad they took out the microsd on this phone… Nexus One still rocks.

  • Jim

    I’ve had this happen to me, and it always said I had a voicemail (using both Tmobile vm and google voice). I also had a terrible clicking noise in the ear piece while on a call. Contacted samsung, had to mail them my device but we’ll see….

  • Jim

    I’ve had this happen to me, and it always said I had a voicemail (using both Tmobile vm and google voice). I also had a terrible clicking noise in the ear piece while on a call. Contacted samsung, had to mail them my device but we’ll see….

  • Bimmerz

    I’ve had my NS since the day after launch day, and it’s happened to me once so far. It happened during a long distance call, about 35 mins into the conversation, phone fully rebooted itself. No more problems since – knock on wood…

  • Bimmerz

    I’ve had my NS since the day after launch day, and it’s happened to me once so far. It happened during a long distance call, about 35 mins into the conversation, phone fully rebooted itself. No more problems since – knock on wood…

  • Daredevilmo3

    yes, it’s been randomly rebooting. I returned it yesterday.

  • Jizzinmypants

    hahahaha. Samsung. when will people learn NEVER BUY anything from Samsung (LED TV’s not included, those are decent from Samsung,) but do not buy samsung phones. if someone gives you one, politely hand it back to them and say “no thanks”

  • Someone

    I have this problem on my g2.

  • Sixmilliondollarman

    So Samsung is coming out with a HSPA+ Nexus S+. You fools that all went out to get this rebooting phone made by Samsung should have read the posts and not have purchased this junk. It was known as outdated from day 1. NO HSPA+ and no SD card and blah blah blah…no buy here. The N1 was a revolutionary phone and held its top place for over a year. To date the N1 is still top dog in most peoples opinion. See you on the reboot……………………..

    • Cboler2

      Dang. Sixmilliondollarman harsh words but very true, everyone(well mostly tech people) knew the Nexus S was outdated at launch..Good things come to those that wait I guess

      • Sixmilliondollarman

        Exactly.

        When a phone comes out and it makes you raise one eyebrow, makes your jaw drop, your heart goes faster, you start to drool, – then and only then – do you even consider purchasing this new phone. Just words to the wise. LOL

  • Sammyugggg

    ….”we trust that Google is aware and a fix is hopefully coming soon”
    This is a Samsung Problem! not google! My old vibrant used to do it regardless of what was running or what you asked it to do…just Whomp there it was Reboot!

    • Yeah, when I was on AT&T I heard a lot about the Samsung Captivate rebooting and just plain shutting down. That made me wary of the Nexus S being a Samsung, and so far it seems like it’s pulling the same BS as the Galaxy S phones.

  • rickb928

    Well, much as I hate to do this, someone has to mention the various reasons for reboots. 1) Kernel panic – low memory. Doesn’t seem like this should be happening to the NS. 2) Kernel panic – bad app. I bet this isn’t the cause either, too many reports too quickly. 3) Hardware – maybe. Overheating or random funkiness.

    My G1 reboots occasionally, yes, a custom ROM, I expect this and I know how to cause it. My old BB 7105t did this, and it was a low memory thing. My wife’s Curve does this. Even my old Sony T637 did it, and that was really a sweet phone in its day. Can we get floAt to write a Mobile Agent for Android? Anyways, many reasons for reboots, and not unique to Samsung or Android, even to GSM phones. You can rag on Samsung all you want, but LG has fallen behind, Moto seems to be clawing away at the market with moderate success, HTC is pushing the envelope as much as Samsung is, and do we hear much from Sony or Nokia any more? Is Palm really a player? Apple is being caught from behind as other players (Samsung in particular) are matching their design and build results, and will exceed them. bashing Samsung is shortsighted. I got a G1 to be early in the Android process, and it’s now a pretty pame phone. Talk to you next month when I spring for a Tegra-based phone

  • rickb928

    Well, much as I hate to do this, someone has to mention the various reasons for reboots. 1) Kernel panic – low memory. Doesn’t seem like this should be happening to the NS. 2) Kernel panic – bad app. I bet this isn’t the cause either, too many reports too quickly. 3) Hardware – maybe. Overheating or random funkiness.

    My G1 reboots occasionally, yes, a custom ROM, I expect this and I know how to cause it. My old BB 7105t did this, and it was a low memory thing. My wife’s Curve does this. Even my old Sony T637 did it, and that was really a sweet phone in its day. Can we get floAt to write a Mobile Agent for Android? Anyways, many reasons for reboots, and not unique to Samsung or Android, even to GSM phones. You can rag on Samsung all you want, but LG has fallen behind, Moto seems to be clawing away at the market with moderate success, HTC is pushing the envelope as much as Samsung is, and do we hear much from Sony or Nokia any more? Is Palm really a player? Apple is being caught from behind as other players (Samsung in particular) are matching their design and build results, and will exceed them. bashing Samsung is shortsighted. I got a G1 to be early in the Android process, and it’s now a pretty pame phone. Talk to you next month when I spring for a Tegra-based phone

  • I have a Nexus S and I follow @androidandme. My Nexus S has rebooted but no where near as much as his has.

  • cellularsam

    I have this problem on my nexus s sometimes once a day sometimes twice and then few days with no problems… hmmm

  • cellularsam

    I have this problem on my nexus s sometimes once a day sometimes twice and then few days with no problems… hmmm

  • Perdomoamparo

    Mine did it once on a long frustrating tech support call for my router. NS is good but hopefully be fixed

  • Perdomoamparo

    Mine did it once on a long frustrating tech support call for my router. NS is good but hopefully be fixed

  • Bmoconnor1994

    Mine dose it all the time, I have one of the first models. I bought the phone the first day it came out. The random reboots are soooo annoying.

  • A few weeks ago i found my Nexus S rebooting after freezing for a second. Its reboot time was super fast so it didn’t bother me that much.

  • This just happened to me. It’s odd to look at the running app screen and everything is gone.

  • This just happened to me. It’s odd to look at the running app screen and everything is gone.

  • Graham

    Had mine for a week just started doing it this week in the middle of phone calls

  • Mr.E.Us

    Mine started today….twice. Only happens when Im listening to music. It reboots and when I try to listen to music… the music files are gone… I have to restart my phone to listen to music again… I’m thinking of just switching it for a Blackberry 9780 or a HTC HD7.

    • If you want Android you should look into getting a HD2 and putting Android on it. Much better than T-Mo’s current Android lineup.

  • Mr.E.Us

    Mine started today….twice. Only happens when Im listening to music. It reboots and when I try to listen to music… the music files are gone… I have to restart my phone to listen to music again… I’m thinking of just switching it for a Blackberry 9780 or a HTC HD7.

  • Anonymous

    I own a Nexus 1 that won’t hold a signal 50% of the time and I have to use a bluetooth with that I paid over 500.00 for. I wanted to upgrade to the Nexus S but I wanted to wait and make sure there were no major flaws. Sorry rebooting randomly is a no go for me. How about testing these phones extensively BEFORE they hit the market. The antenna in the Nexus 1 is in the bottom of the phone! How stupid is that and why wasn’t it fixed BEFORE it hit the market. Looks like I will have to sit out the Nexus S until the rebooting issue is fixing.

  • You guys should Google “Samsung Captivate random shutdown.” After hearing about all of that drama I don’t trust Samsung phones at all.

  • Well we can’t necessarily say that about vanilla Android when the Nexus S has vanilla Android and is randomly rebooting :-P I can say that neither of the two N1’s I’ve owned nor my G2 have ever randomly rebooted.

  • Well we can’t necessarily say that about vanilla Android when the Nexus S has vanilla Android and is randomly rebooting :-P I can say that neither of the two N1’s I’ve owned nor my G2 have ever randomly rebooted.

  • DT

    Well I’m starting to think that this is a common Android problem across the board because alot of people on other forums seem to also be complaining about the same bug on the HTC range of smartphones. I hope HTC manage to solve their problems also, but as usual they don’t seem to actually know what the problem is. So far I am on my 3rd Desire :(
    Fingers crossed this time as I am starting to lose faith in Android!

  • Junk5

    Plenty of reports. Old problem, since solved. Either upgrade to Android 2.3.4 or put CyanogenMod on it.  I am certain there are other options.  This is not a common problem with Android ‘phone, but certainly with early version so of 2.3.3.

    The Nexus S is a good ‘phone, but outdated as it lacks a microSDHC (or even microSHXC but lets not get into this ) card.  Those who use this for multimedia (WAVs MP3 FLAC + AVI…) will be disappointed. 

    Otherwise, its a lovely phone to use and hold.  Its a phone, not a multimedia power house. If you want the latter then buy a Samsung Galaxy i9100.  I did ;)  LOL