Deutsche Telekom To Present T-Mobile USA Strategy Next Week?

You’ll have to “Bear” (Bears win!!) with us on this one as I’m not sure what exactly the Reuters article is referring to. That being said, Reuters is reporting that Rene Obermann, CEO of T-Mobile USA parent company Deutsche Telekom, and Philip Humm, T-Mobile USA CEO “…are due on Thursday to present a strategy for the struggling US unit T-Mobile USA, which is the market’s No. 4 operator but has seen profits fall.”

I’m not sure what is being presented and where, but I can speculate perhaps a shareholder meeting overseas or some other form of meeting with Deutsche Telekom board members.

However, Obermann did present this statement as to what he believes is the larger picture for his US branch:

“In the US, we need an aggressive marketing policy and customer-friendly pricing,” Obermann told Bild am Sonntag. “We have to improve our arguments as to why customers should come to us or stay with us.”

So we’ll keep a sharp eye out for any news dropping on Thursday that might give us a hint as to what kind of plan the Magenta parent company has for its second largest branch.

What do you want to see/hear be offered?

Reuters

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  • Texan

    Maybe they will take over the NA devision.

  • Rhumbaclave

    What do you want to see/hear/be offered?

    Vibrant 4g for $99 BOGO! or iPhone?

  • Anonymous

    One thing they could look at would be their data plans for families. Instead of fleecing each phone for a full data plan, enable a family plan. I know most users don’t put a dent on their data plans, occasional use, nothing heavy like home users.

  • jma

    tmo should have to of the line phones..not just one..

  • Anonymous

    They do have customer friendly pricing! And customer service. And some decent phones now. What it comes down to with them, besides really marketing the G2s and MT4Gs, is building MORE COVERAGE.

  • Alex

    Gingerbread for the mytouch line, the G line, and all their other phones

  • TERBAAP23

    Tmobile needs to get the iPhone…they will jump to #1 in a HEARTBEAT!

    • Farhan

      As much as I hate to say this, getting the iPhone would significantly boost subscribers for TMobile. They should try to get Apple on board for 2012.

    • jcj

      Hell NO don’t get the iphone, garbage device. Android beats it hands down

  • jd

    @ David, Go Bears!!!

  • Anonymous

    PHONES! POWERFUL SEXY PHONES!

    Stupid people want to have the best. Smart people know how to use the best. Just have said phones above, and T-Mobile will attract both buyers.

  • Skaterskye

    A few high end phones

  • Bruce

    1. End the madness of T-Mo using 3G/4G frequencies that are different from the rest of the world. Going to the Europe/AT&T type standard radio frequencies would make a lot more phones work on T-Mobile. T-Mo would probably have to buy a few Senators and Congressmen to make this happen. That’s just part of the cost of doing business. I’m sure AT&T owns more than a few lawmakers.

    2. Try to be honest with customers about pricing. Buy a phone, pay for the phone. Use minutes, pay for minutes. No more paying for phones by raising prices for minutes (subsidies). No more paying for minutes that you don’t use. Let people pay for their phones in monthly installments over a year or two if they want to.

    • Installments can be made already if I’m not mistaken

    • Installments can be made already if I’m not mistaken

    • Anonymous

      the frequency issue has been beaten to death and it is just not possible to change to something that isn’t there. If you have a gallon of juice and AT&T, Verizon and Sprint show up before you and split the entire gallon then there is nothing left to give you except water (it’s the same thing, only different). It doesn’t matter how many congressmen/women they seduce it just isn’t there to give out anymore.

    • Iuoks

      at&t is switching to AWS/700Mhz for LTE so that’s moot

    • Iuoks

      at&t is switching to AWS/700Mhz for LTE so that’s moot

    • jcj

      yo do realize tmobile’s device support all 3g/4g frequencies, iphone does not and is why only edge on tmobile

  • Now that Tmobile has a decent phone lineup and a great internet speed, heck they even have commercials on a regular basis(thought that would never happen) they need to do one thing more……start putting cell towers in new places. More coverage+better prices=more subs..once ppl hear oh i can have a real fast 3g in nowheresville usa thats half the price of at&thief or verobzon wireless, they’ll jump on it…I know i would..

  • Hawks7897

    Better coverage, same prices…or something comparable to Sprint. Meet in the middle pricing, but definitely better coverage!

  • eYe

    COVERAGE! That’s the only thing T-mobile needs at this point.

    • Farhan

      That and a better line up of high-end phones. The current Motorola lineup at TMo is awful except for the Defy. They need to get Moto to bring Atrix type phones to TMobile. I couldn’t believe the Atrix went to AT&T. Such a shame.

      Also, what’s up with only two HTC phones (HD2 and HD7)?

      • Tbreeze

        Two HTC…uh, MyTouch 4g, MyTouch Slide, T-Mobile G2…all by HTC

      • Josh

        T-Mobile has more HTC phones than any other carrier…and has for quite some time now. To everyone whining about phone quality as well, they’ve had Android longer than any other carrier and have better phones period. There may be some that aren’t as good as the best others have to offer but the best T-Mo phones versus the best the competition have to offer win hands down.

    • Texan

      coverage is based on where you live, every carrier will have dead spots….. live with it.

  • Hurlamania

    Lower prices are always good, there is a big market with stealing customers from the local providers that offer everything for 40-50 dollars and boost, virgin.
    They can get a push by offering high end nokia phones.

  • Hurlamania

    Lower prices are always good, there is a big market with stealing customers from the local providers that offer everything for 40-50 dollars and boost, virgin.
    They can get a push by offering high end nokia phones.

  • Hurlamania

    Lower prices are always good, there is a big market with stealing customers from the local providers that offer everything for 40-50 dollars and boost, virgin.
    They can get a push by offering high end nokia phones.

  • Evos469

    They need to improve on coverage, have a family internet plan. Then they need to start playing hardball with the manufacturers about their quality control and lack of support for their software ie android updates or get with google to bypass the manufacturers for those of us who want vanilla android and bring in more 4g phones and data devices.

  • Evos469

    They need to improve on coverage, have a family internet plan. Then they need to start playing hardball with the manufacturers about their quality control and lack of support for their software ie android updates or get with google to bypass the manufacturers for those of us who want vanilla android and bring in more 4g phones and data devices.

  • Evos469

    They need to improve on coverage, have a family internet plan. Then they need to start playing hardball with the manufacturers about their quality control and lack of support for their software ie android updates or get with google to bypass the manufacturers for those of us who want vanilla android and bring in more 4g phones and data devices.

  • Evos469

    They need to improve on coverage, have a family internet plan. Then they need to start playing hardball with the manufacturers about their quality control and lack of support for their software ie android updates or get with google to bypass the manufacturers for those of us who want vanilla android and bring in more 4g phones and data devices.

  • Anonymous

    Dont even get me started…LOL

  • Anonymous

    Dont even get me started…LOL

  • Anonymous

    Dont even get me started…LOL

  • Anonymous

    Dont even get me started…LOL

  • Anonymous

    iPhone! iPhone! iPhone!!!! (I hope) :)

  • Anonymous

    iPhone! iPhone! iPhone!!!! (I hope) :)

  • Anonymous

    iPhone! iPhone! iPhone!!!! (I hope) :)

  • Anonymous

    iPhone! iPhone! iPhone!!!! (I hope) :)

  • Anonymous

    iPhone! iPhone! iPhone!!!! (I hope) :)

  • Anonymous

    iPhone! iPhone! iPhone!!!! (I hope) :)

    • Boooooo, Oh wait, maybe just for subs, but boooooo…Love ya kick.

    • jcj

      in a word, NO

    • Texan

      you also hope you would finally hit puberty……….

  • Hurlamania

    Also they would be wise to include international sms standard as the do with simple mobile.
    Int sms and nokia line would set them apart from other usa carriers.

  • Hurlamania

    Also they would be wise to include international sms standard as the do with simple mobile.
    Int sms and nokia line would set them apart from other usa carriers.

  • Hurlamania

    Also they would be wise to include international sms standard as the do with simple mobile.
    Int sms and nokia line would set them apart from other usa carriers.

  • Hurlamania

    Also they would be wise to include international sms standard as the do with simple mobile.
    Int sms and nokia line would set them apart from other usa carriers.

  • Hurlamania

    Also they would be wise to include international sms standard as the do with simple mobile.
    Int sms and nokia line would set them apart from other usa carriers.

  • Hurlamania

    Also they would be wise to include international sms standard as the do with simple mobile.
    Int sms and nokia line would set them apart from other usa carriers.

  • Anonymous

    1. Better coverage. I am 30 miles outside St. Louis and can only get edge service on my Cliq. I can go 20 minutes towards St. Louis and get 3G but not at home.

    2. Better phones. I am ALWAYS disappointed with Tmo’s lineup of phones. They NEVER get the best phones. When the Cliq came out, Verizon got the Droid. We know which was the superior phone.

    3. Unlimited family data plan. We REALLY need something like this. It’s ridiculous to have to pay for the main plan then $10 for each additional phone per month, then a fee for texting each month and then $30 a month per line for data!!

    Customer service is great but dealing with these things would make Tmo great.

  • Anonymous

    1. Better coverage. I am 30 miles outside St. Louis and can only get edge service on my Cliq. I can go 20 minutes towards St. Louis and get 3G but not at home.

    2. Better phones. I am ALWAYS disappointed with Tmo’s lineup of phones. They NEVER get the best phones. When the Cliq came out, Verizon got the Droid. We know which was the superior phone.

    3. Unlimited family data plan. We REALLY need something like this. It’s ridiculous to have to pay for the main plan then $10 for each additional phone per month, then a fee for texting each month and then $30 a month per line for data!!

    Customer service is great but dealing with these things would make Tmo great.

  • Anonymous

    1. Better coverage. I am 30 miles outside St. Louis and can only get edge service on my Cliq. I can go 20 minutes towards St. Louis and get 3G but not at home.

    2. Better phones. I am ALWAYS disappointed with Tmo’s lineup of phones. They NEVER get the best phones. When the Cliq came out, Verizon got the Droid. We know which was the superior phone.

    3. Unlimited family data plan. We REALLY need something like this. It’s ridiculous to have to pay for the main plan then $10 for each additional phone per month, then a fee for texting each month and then $30 a month per line for data!!

    Customer service is great but dealing with these things would make Tmo great.

  • Anonymous

    1. Better coverage. I am 30 miles outside St. Louis and can only get edge service on my Cliq. I can go 20 minutes towards St. Louis and get 3G but not at home.

    2. Better phones. I am ALWAYS disappointed with Tmo’s lineup of phones. They NEVER get the best phones. When the Cliq came out, Verizon got the Droid. We know which was the superior phone.

    3. Unlimited family data plan. We REALLY need something like this. It’s ridiculous to have to pay for the main plan then $10 for each additional phone per month, then a fee for texting each month and then $30 a month per line for data!!

    Customer service is great but dealing with these things would make Tmo great.

  • Anonymous

    1. Better coverage. I am 30 miles outside St. Louis and can only get edge service on my Cliq. I can go 20 minutes towards St. Louis and get 3G but not at home.

    2. Better phones. I am ALWAYS disappointed with Tmo’s lineup of phones. They NEVER get the best phones. When the Cliq came out, Verizon got the Droid. We know which was the superior phone.

    3. Unlimited family data plan. We REALLY need something like this. It’s ridiculous to have to pay for the main plan then $10 for each additional phone per month, then a fee for texting each month and then $30 a month per line for data!!

    Customer service is great but dealing with these things would make Tmo great.

  • Anonymous

    1. Better coverage. I am 30 miles outside St. Louis and can only get edge service on my Cliq. I can go 20 minutes towards St. Louis and get 3G but not at home.

    2. Better phones. I am ALWAYS disappointed with Tmo’s lineup of phones. They NEVER get the best phones. When the Cliq came out, Verizon got the Droid. We know which was the superior phone.

    3. Unlimited family data plan. We REALLY need something like this. It’s ridiculous to have to pay for the main plan then $10 for each additional phone per month, then a fee for texting each month and then $30 a month per line for data!!

    Customer service is great but dealing with these things would make Tmo great.

  • Did you hear that mr humm. If you fail to present something good and promising to the boss, just yell COVERAGE, COVERAGE, COVERAGE, like steve ballmer…

  • Anonymous

    Yea tmobile fix your coverage ,it blows like the wind. I had decent coverage now it just fawking sux.

  • Petey

    They need better coverage and the iPhone will cheap plans that would attracts customers

  • Petey

    They need better coverage and the iPhone will cheap plans that would attracts customers

  • scoot

    Isn’t it obvious? Coverage and phones. Highway 1 along the coast, in Yosemite valley, over the Sierras. I’m always being offered to roam on AT&T and never have Tmo coverage. And I finally settled for a mytouch even though it’s all chromed out for highschoolers. Tmo is 4th in phone selection, no wonder it’s 4th in profitability.

    • scoot

      I would like to see T-Mobile be sold to Verizon.

    • scoot

      I would like to see T-Mobile be sold to Verizon.

      • Saintory

        Citing this link: http://www.phonescoop.com/articles/article.php?a=99&p=1495 . It’s from 2006 so it’s interesting to note on the “Plans” section of that article what they speculated and what has happened. Amazing that Verizon has sat on AWS spectrum until the launch of LTE this year.

        I’d like to point out that TMOUS has a pretty great swath of AWS spectrum available to them across the USA and pretty much own Alaska, Hawaii and Puerto Rico. I doubt that you’ll ever see them divvy up TMOUS spectrum amongst the major players. Technically speaking, with their current infrastructure in place, they could merge with any of the top 3 and really make a formidable opponent to the other two. All paths are not easy though.

        Selling to at&t would probably be the easiest transition for hardware and handsets. Furthermore more handsets could be created with a wider UMTS offering instead of AWS-Only here and UMTS-everywhere else over there. The problems that at&t have had with their networks tower-to-cell would be well handled with this added spectrum.

        Selling to Sprint wouldn’t make much sense except only from a spectrum point of view. Since Sprint isn’t a whole owner of their spectrum (they’re joined with Cable Cos, etc; see article cited) and the hardware is different (HSPA+ vs. WiMax) there would be a lot of overhead in converting afterwards. Sprint’s announcement next month (http://www.engadget.com/2011/01/12/sprint-promises-industry-first-at-february-7th-event/) will be interesting, to see if it really has an effect on the US cellular market.

        Selling to VZW would obviously make the best network hands-down. There is a clear migration path for HSPA+ to LTE so VZW could simply snap-up TMOUS, transfer all customers, and sit another x years on the added bandwidth, using it where needed.

        I agree that the future is MBB. For TMOUS, maybe becoming a MBB provider with phones that offer unlimited WiFi calling is a possible competitive future. With theoretical speed of up to 42 Mbps (HSPA 42) you would have an unfettered option between your local cable co and wireless. As soon as you have a high-bandwidth packet-based pipe you can offer all your services as “data” over it: voice, internet, video, futureTech. Cable cos have been making money from both sides (content providers and customers) for years and it appears to be lucrative. With their strong customer service it would be an easy choice between a cable co and T-Mobile MBB service.

      • Saintory

        Citing this link: http://www.phonescoop.com/articles/article.php?a=99&p=1495 . It’s from 2006 so it’s interesting to note on the “Plans” section of that article what they speculated and what has happened. Amazing that Verizon has sat on AWS spectrum until the launch of LTE this year.

        I’d like to point out that TMOUS has a pretty great swath of AWS spectrum available to them across the USA and pretty much own Alaska, Hawaii and Puerto Rico. I doubt that you’ll ever see them divvy up TMOUS spectrum amongst the major players. Technically speaking, with their current infrastructure in place, they could merge with any of the top 3 and really make a formidable opponent to the other two. All paths are not easy though.

        Selling to at&t would probably be the easiest transition for hardware and handsets. Furthermore more handsets could be created with a wider UMTS offering instead of AWS-Only here and UMTS-everywhere else over there. The problems that at&t have had with their networks tower-to-cell would be well handled with this added spectrum.

        Selling to Sprint wouldn’t make much sense except only from a spectrum point of view. Since Sprint isn’t a whole owner of their spectrum (they’re joined with Cable Cos, etc; see article cited) and the hardware is different (HSPA+ vs. WiMax) there would be a lot of overhead in converting afterwards. Sprint’s announcement next month (http://www.engadget.com/2011/01/12/sprint-promises-industry-first-at-february-7th-event/) will be interesting, to see if it really has an effect on the US cellular market.

        Selling to VZW would obviously make the best network hands-down. There is a clear migration path for HSPA+ to LTE so VZW could simply snap-up TMOUS, transfer all customers, and sit another x years on the added bandwidth, using it where needed.

        I agree that the future is MBB. For TMOUS, maybe becoming a MBB provider with phones that offer unlimited WiFi calling is a possible competitive future. With theoretical speed of up to 42 Mbps (HSPA 42) you would have an unfettered option between your local cable co and wireless. As soon as you have a high-bandwidth packet-based pipe you can offer all your services as “data” over it: voice, internet, video, futureTech. Cable cos have been making money from both sides (content providers and customers) for years and it appears to be lucrative. With their strong customer service it would be an easy choice between a cable co and T-Mobile MBB service.

      • jcj

        so you like paying too much for your phones and service???

    • THE FOLLOWING IS SOLELY MY OPINION:

      I think it’s more the ‘perceived’ poor phone selection than actual phone selection. The myTouch 4G is the frickin’ Desire HD for crying out loud, it just has a 3.8′ screen instead of the 4.3′ one. The Inspire 4G and the ThunderBolt 4G are going to launch on At&t and Verizon…. AND THEY ARE THE EXACT SAME PHONE. Those phone are just going to be perceived to be monster phones but in reality they perform on par with the myTouch 4G, they just have bigger screens. I do bet they will be marketed better though. I wish T-Mobile would market their phones as ‘Android’ phones… if you notice, there’s not really much of that and I believe it’s hurting them.

      T-Mobile also has a ton of mid-range and entry level Android devices too which is GREAT because not everyone wants to drop major $$$ on the latest and greatest. Let’s also consider the fact that Android isn’t everything. Sure, most of us prefer it more as our smartphone OS of choice, but the HD2 and HD7 are great devices…. just not Android devices. A lot of people like to leave those out of the contending line up because they aren’t Android… which is just silly.

      But the true fact is: Since November, T-Mobile has offered the two most high end Android devices made by HTC out there (myTouch 4G, G2) and they are the best devices on battery life because they use the same cellular radio for 3G/4G and their next-gen qualcomm chipsets consume less power. T-Mobile just seems to have a problem getting the message across.

      They should do something practical yet get everyone excited. There’s true gold to be found in Wifi Calling. There are tons of people who STILL have no idea it exists and it’s been offered by T-Mobile for years. Since coverage is always an issue, they should just flat out offer UNLIMITED CALLS THROUGH WIFI (for free with two year renewal) on the 750 and 1500 family plans. This would give customers a reason to proactively make calls through wifi instead of having to make the customers realize they are getting poor service first and then have to search for wifi hotspots.

  • Bob

    They need to start upgrading existing phones to Froyo 2.2. They keep saying it’ll happen but no such luck. I bought my TMO 3G slide and I’m still waiting. I’m tired of shelling out money to get a better phone. Everyone else is way ahead of the game. TMO is slow in upgrading their phones. They seem to just make excuses for the delay. If they want to compete they must give answers to their problems.

    • jcj

      can the devices handle it? Only manufacturers do the upgrades, tmo just tests them. I know people who get your precious froyo update only to have issues with the device, gee maybe it is better to wait, quit whining

  • Bohnerte

    Coverage my friend has tmobile and gets 2 bars of edge while I have 6 bars of 3G with att

  • Jkm311

    how about improving coverage like everyone has stated already….how about getting some marketing to go along with mobile broadband offerings so we don’t have to listen to middle management telling the sales associates to push mobile broadband. How about getting better mobile broadband devices that do not get returned and offer a better unlimited rate plan for mobile broadband.

    now that verizon has the iphone please get into negotiations with motorola to bring on android devices that verizon once proclaimed to be there bread and butter.

  • Jkm311

    how about improving coverage like everyone has stated already….how about getting some marketing to go along with mobile broadband offerings so we don’t have to listen to middle management telling the sales associates to push mobile broadband. How about getting better mobile broadband devices that do not get returned and offer a better unlimited rate plan for mobile broadband.

    now that verizon has the iphone please get into negotiations with motorola to bring on android devices that verizon once proclaimed to be there bread and butter.

  • Jkm311

    how about improving coverage like everyone has stated already….how about getting some marketing to go along with mobile broadband offerings so we don’t have to listen to middle management telling the sales associates to push mobile broadband. How about getting better mobile broadband devices that do not get returned and offer a better unlimited rate plan for mobile broadband.

    now that verizon has the iphone please get into negotiations with motorola to bring on android devices that verizon once proclaimed to be there bread and butter.

  • Woimsta2

    More top level phones, better coverage and advertising (like mytouch 4g) that’s. Brilliant marketing bye the way.

  • Evilbox

    I gotta say coverage is their number one issue. They are great where they have native towers but the size of that native coverage is too small. Granted they have excellent roaming agreements, I’d rather them have their own huge network. Theres a reason the two carriers with the two largest networks have the number one and two spots, besides buyouts and insane amounts of advertising of course…

  • BigMixxx

    In all seriousness:

    1) Phone Lineup, we have to see a change there. First to Android last to superphones. Old folks are starting to use smartphones (Blackberries, etc.). T mobile are losing money because of advertising by the others. Innovation is the key.

    1a) Exclusives with mobile os makers like apple, Android, HTC motorola.
    BIG MISTAKE with HTC ( HD2…altough I’m running android and it’s cool. Mytouch…kill the line, rename the line to something else…something. Add some design considerations). T mobile, you are a Teradata customer…and one of the only pure wireless carriers…bring back a cool teenager phone. That’s where you got famous…

    2) Coverage, sign more roaming agreements that include data or build out more towers.

    3) Acquisition: Buy Sprint or Metro PCS. Specifically buy Sprint’s CDMA customer base, buy all of metro. you will still be in third place but positioned to move ahead because you would own a hell of a lot of spectrum…

  • Hprenter

    Not much of a deal

  • Anonymous

    Apple smells blood in the water, they won’t give TMO a break. 100,000 plus Apps? PCs have been around for 20 plus years, can you come up with 100,000 Apps? Droid is no help, they only want your customer’s data and their life while sticking TMO with the support bill for a fragmented array of devices (mostly the cheapie kind). Forget WinMO, until they make their own phone (preferably a Zune phone), the makers want quantity not quality and that is why they stuff Droid in them, then sell’em, and forget’em. So what do you do, wait it out, and enjoy your privacy while you can.

    • Chatter

      I have no idea what this comment means. I will paste this in Google translate and hope it spits out something coherent.

  • Snoopy07

    They need to improve on coverage, and offer the iphone with there great plans. That will increase the customer base, just my opinion.

  • Yay! This can’t be nothing, but good

  • Guest

    Coverage improvements would be a good focal point.

  • Guest

    Coverage improvements would be a good focal point.

    • Cubanito151

      They should cover more 3g spots like the EDGE only areas.

  • Guest

    Coverage improvements would be a good focal point.

  • i dont understand, its not rocket science and im sure they know what they gotta do. They need high-end exclusive phones that ppl actually want. Once they have that they then to to market it to the masses.

  • i dont understand, its not rocket science and im sure they know what they gotta do. They need high-end exclusive phones that ppl actually want. Once they have that they then to to market it to the masses.

  • i dont understand, its not rocket science and im sure they know what they gotta do. They need high-end exclusive phones that ppl actually want. Once they have that they then to to market it to the masses.

  • i dont understand, its not rocket science and im sure they know what they gotta do. They need high-end exclusive phones that ppl actually want. Once they have that they then to to market it to the masses.

  • i dont understand, its not rocket science and im sure they know what they gotta do. They need high-end exclusive phones that ppl actually want. Once they have that they then to to market it to the masses.

    • Briguydj32

      No offense to all of the “tech nerds” that read this site, but only a small fraction of cell phone users actually care about the “high end devices.” That small percentage is the readers of these blogs. Most customers just want a simple, easy to understand rate plan and a device that is “current” with other devices. The cell phone industry is saturated and the only way to win new customers is by stealing them from other carriers. T-Mobile needs a solid phone lineup (which they already have), cheap rate plans (which they already have) and AGGRESSIVE MARKETING.

      • Anonymous

        BINGO!!!!!

      • ok…but as you already said, they already have it , then why focus on it even more?….its not helping as you can see they’re still 4th. Im telling you high end exclusives matter. When ppl think ATT they think iphone, Verizon Droid, Sprint EVO, Tmo…….? c’mon…. mytouch…i dont think so. If it was up to me i would bring the sidekick back. ppl recognize the name, the name as power behind it. Exclusives + marketing moves phones.

      • ok…but as you already said, they already have it , then why focus on it even more?….its not helping as you can see they’re still 4th. Im telling you high end exclusives matter. When ppl think ATT they think iphone, Verizon Droid, Sprint EVO, Tmo…….? c’mon…. mytouch…i dont think so. If it was up to me i would bring the sidekick back. ppl recognize the name, the name as power behind it. Exclusives + marketing moves phones.

  • BETTER PHONES should be the strategy, it is amazing these guys don’t get it.
    As soon as you get a 4.3″ Android or larger I’ll quit Verizon and join you with wife!
    Please wake up and get some killer phones, charge more, we don’t care along as you give us have better phones!

  • lofty

    how about DUMPING SAMSUNG! I’m ready to leave just because of Samsung

  • lofty

    how about DUMPING SAMSUNG! I’m ready to leave just because of Samsung

  • Anonymous

    I want T-Mobile to work on marketing as well as expanding their coverage more and more. They should also work on fixing their many dead spots or non-3G areas in cities where 3G is supposed to be available. If tmo does this they’ll be sure to move up a spot to number 3 or even number 2

  • Tito!

    Well, aside from their “strategy”
    I formerly was thinking:
    This year, if and when hosting another BIG event such as “Mother as All Father’s Day Sales” .
    with the addition of me already recommending that they come up with an insane upgrade policy (who said it had to be permanent?),
    that they host upgrades at this year’s possible sale, all phones free, no “BOGO”
    and for those that feel they need to have an early upgrade may,
    either for free, or for a sum of the phone .
    (sign a new 2-year of couse)
    that I believe, will interest customers not on the Magenta side.
    :)

  • guest

    They need three things

    1. Better coverage
    2. More phones, powerful ones and mid-range ones
    3. New image or name

  • Abbeds

    Coverage is decent but I would like to see better family data plan pricing. My parents have 4 lines with Sprint and unlimited data and more minutes and they pay about 80 less than me a month. How about more corporate discounting? The top 3 are offered at my job why not 4?

    Go Bears

  • Qwerty

    Has anyone mentioned COVERAGE yet? More Qwerty sliders would be nice as well.

  • Roger

    I detest the pricing. Texting plan is ludicrous. I have to pay $30/month for 26MB of data! (I use a lot more than that but I provide the wifi at work and at home. They won’t let me have the phone without the data plan or use the lower tier plan.) Calls to international numbers are ludicrous (dollars per minute) and heaven help you if you are overseas and make a call back to the US.

    Every time I go to use the phone for anything other than calls I have to decide if I really want to do that and incur the appropriate charges, or just use the MANY different ways of achieving the same goal on the other computers and Internet around me. They should be trying to make phones indispensable to people rather than encouraging them to find alternatives.

    Being constructive, what they should do is have plans that start with a low base and a low price. Eg $30/mo gets you 300 mins, 30 texts, 30MB. As you use stuff you get charged but you get more for each bump. eg next 100 texts are $5, next 100 after that are $3 and next $3 is unlimited. Next 300 mins are $25, 300 after that are $15, and beyond is $5/unlimited. The important thing is to charge you each month for what you use rather than forcing you to pick fixed buckets with horrendous overage charges. You know that if you don’t use much you won’t get charged much. But you also know you get better and better value as you use more, and you know there is a cap so you won’t be getting hundred dollar bills.

    • CSR1

      tmobile is the cheapest among all national carriers and is the primary reason that tmobile contimues to lose money. You act as if tmobiles pricing is like verizon. This is the primary reason tmobile is losing money is they always marketed themselves as the cheap cell company.

      • Roger

        For brand new plans and phones right now, not so much. For work I recently looked into what it would cost to get 5 Android phones on a family with a reasonable number of trimmings. The final monthly costs were very close across all the carriers (all with $20 or so) but plans aren’t exactly the same across carriers.

        My grandfathered family plan is fantastic (eg it has myfaves and unmetered wifi calling) but you don’t get that on Tmo any more. And Sprint’s any mobile on any carrier being unmetered is excellent too.

        If I had to get a brand new phone on a brand new plan today I wouldn’t get it on Tmo.

    • Miro

      the problem with plans and choice is that the majority out there seem to be morons who cannot read. Hence why Tmobile removed the No-contract plans from the front page to “simplify” things a bit.

  • Larks

    T-Mobile needs a new flagship android device. Not to knock the MT4G its a good phone. But they need a big android phone with all the bells and whistles-fully loaded with the latest technology & android OS. Their prices are already competitive and thats why I’ve stuck with them. coverage is pretty good in my area but I read a lot of complaints about spotty coverage…that needs to be addressed. They can advertise all they want but without and outstanding phone lineup and solid network, it will all be in vein.

  • datragicprince

    What they lack, above all else, is MARKETING. Anyone who learns about android and ends up wanting one thinks of Verizon. Why??? Because of how Verizon’s “droids.” The “droid” ads have killed T-Mobile.

    Now that the Iphone is going ot Verizon, T-Mobile should take advantage and market their androids as aggressively as they possibly can!!! It would also help if Samsung was giving us good android phones. Samsusng, or someone else, should be to T-Mobile as Moto is to Verizon.

  • Anonymous

    T-Mobile needs a new marketing campaign (the current MT4G/AT&T bashing ads with Carly are somewhat marketed toward females……These commercials don’t make me want to go out and buy a MT4G (although it is nice to see TMO taking shots @ other carriers)……I want a manly “DROIDlike” campaign. Someone else mentioned dropping the MyTouch name…..I don’t think that’s necessary, but maybe they should market the “G” Line more towards the guys…..The G phones have more of a masculine look to them anyway…

  • Danny

    I’d like DT to make a one time large CAPEX investment in their network.

    What I mean is for them to expand their 4G network beyond their current 2G network to include new towns, cities and rural areas. This will give new competition to the areas currently served by Alltel/Verizon or Alltel/AT&T.

    I’d like acknowledgement that with faster speeds we’ll need to get rid of the 5 GB data caps. (or at least let those of us who need more pay for it)

    For their B2B division they seriously need a full service online enterprise tool to let us completely manage, provision, order and suspend our lines that operates in real time.

    Finally Humm: Get us the iPhone. Pull out all the stops. You know you need it to compete and we will buy it.

  • zps

    what they really should do is incentivize hardware manufacturers to make chips that support att and tmo 3G. customers could then buy phones going to att, and use them on tmo’s network at a lower monthly cost. their paucity of phone choices is what kills them.

    • Bob

      so you’re saying to tell the phone manufactures to take a huge dive in residual revenue, negate contracts for exclusivity, overall sacrifice profits; for……….?

      • zps

        for increased sales and for defections from att. att is the beneficiary of the fragmented gsm landscape in the usa.

  • COVERAGE. DATA COVERAGE. Everywhere I go I get GPRS with TMo……and all the other carriers have at least EDGE. EVEN CORR WIRELESS(local company) has 3G. That is just SAD,

    • Questionable OP

      Where do you live? Alaska?

    • Questionable OP

      Where do you live? Alaska?

    • Anonymous

      Dude corr wireless piggy backs off of T-mobile’s network. Where are you from arab,al

  • COVERAGE. DATA COVERAGE. Everywhere I go I get GPRS with TMo……and all the other carriers have at least EDGE. EVEN CORR WIRELESS(local company) has 3G. That is just SAD,

  • Titune

    not to piss on everyone’s parade….the new strategy for 2011 is going to be mobile broadband. 25 new devices for MBB coming this year….this company is going to re-org from a cellular company to a mbb company. Why do you think all the focus in stores is mbb? 91% of americans have a cell phone….but how many have mbb?

    Steve Largent, president and CEO of CTIA, said in a statement. “Mobile broadband will increasingly play a vital role in people’s lives.”

    • iPhoneSpectator

      Mobile calling in ten years is going to be viewed like landlines are to us today – of little to no importance. Data will be everything. Before the ITU settled on the current 4G standards due to customer / mobile carrier bullying, the original 4G spec was through-the-roof fast. Honestly, who would need gigabit speeds for mobile phone use? What app is honestly going to capitalize on that? Cloud-based gaming with remote databases, sure. But go huge with your thinking here. The previous 4G spec was for mobile broadband indeed. But think bigger… MUCH bigger. TVs with SIM cards is one way to think about it. But you have to go even bigger than that. T-Mobile is going to lay the pipeline for everything internet. Next, you’re going to see the data cap increase to facilitate the use of such ferocious speeds.

    • beastly

      I heart Magenta, but mobile broadband with a 5 GB soft cap is useful for a very limited group of people.

  • Hurlamania

    I think a evolving plan would be another great innovation to set them apart from others.
    Say your on em+ if you use less than 500 you pay 59.99 that month if you use between 500 and 1000 you pay the 69.99
    1000 and over you pay 79.99 you could could even adjust text and data prices within that.

  • T-Mobile USA should bring the iPhone!!

  • Steve

    Dave, if you’re in Chicago, we should hang out.

  • dunno

    How about the announcement being a partnership with LightSquared? To provide LTE or next gen availability via a partnership or shared agreement? Who will Ligthsquared sell to? VZ already has LTE in the works, ATT has it in the works… Sprint.. well you know Sprint they are stuck with Clearwire kind of I guess. So why not a T-Mo Lightsquared partnership?

  • tdmasucks

    Shutdown the 2G network. Use umts only.

  • tdmasucks

    Shutdown the 2G network. Use umts only.

    • Tenshi

      Hah! When coverage is good enough!

    • Tenshi

      Hah! When coverage is good enough!

  • johndeekamp

    i think the should get an iphone but with tmobiles insurance. apples insurance is crap!

    • iPhoneSpectator

      Insurance through most, if not all carriers is all handled by one company – Asurion.

      • johndeekamp

        yes, but t-mobile will do better with the i-phone if it could use asurion instead of apples insurance, but i doubt that would happen. apple’s insurance is a waste. they barley cover anything. most things is the consumor’s fault, which is also why alot of people like android. google doesn’t run their own insurance policies. accidents happen, and that is why we pay for that extra insurance. apple say’s accidental and or intentinal damage is not covered by their insurance. yea, you can buy a hard case but people would rather have a complete sense of security when it comes to their most prized possession.

  • Anonymous

    Maybe an iPhone like people are saying could be a big enough deal to have DT involved with it.

  • Matthewsj

    I to see a family unlimited data plan like the family unlimited texting.

  • Matthewsj

    I to see a family unlimited data plan like the family unlimited texting.

  • T-MoAndroidExpert

    From what’s been going down at work, I’m willing to bet the major platform in this “strategy” is going to be Mobile Broadband i.e. tablets, internet sticks, netbooks. There has been a major push for associates to sell those and to mention it to every customer. According to the statistics, that market is much less saturated than the smartphone market and T-Mo thinks that they can increase revenue and retain customers using that. Which is weird because I don’t see any other carrier putting this much importance on MBB. It really feels as if we are playing catch up.

    The main problem I have with this strategy is that a majority of our customers enter the store complaining about their bill being too high, their coverage sucks, or asking when we will receive the iPhone. The churn on MBB is already higher than voice, because your getting associates just trying to sell them to customers, who don’t really need them. Then the customer returns them and they end up getting pissed at us for poor customer service and blaming us for trying to raise their bill. While I don’t doubt there might be an untapped portion of customers who can use MBB, pinning our hopes on revenue from these customer’s seems ludicrous, especially in this economy when people are trying to lower their bill. Also, it makes no sense since our whole mantra is value pricing. The customers that do have T-Mobile don’t really seem to be interested in such things. They are just trying to get a good deal. That’s not to mention that it makes me feel ridiculous trying to sell a data stick to a customer who already is yelling at me because they’re paying so much on their phone bill. It only is going to come back to bite us later, because for every customer we sold a MBB to who didnt need it, we loose their trust as salespeople and in turn it makes our customer service look worse. Let’s not even mention that where you might use a MBB, you might not have the coverage to even use it.

    I really think at this point, in order to draw more customers, there needs to be a push on all fronts. Definitely continue to bring out value priced smartphones, but you need to aggressively market high end devices to bring the foot traffic in the store. Bring back the sidekick line and make it an aspirational phone for teens based around texting. Aggressively market the G series phones as the pinnacle of Android computing. Aggressively market the MyTouch line as a family oriented smartphone for families on the go. Go head to head with Sprint and offer the unlimited mobile to mobile calls on any carrier while retaining the current price strategy for our plans. Continue to build out your 4G network, not just where you have 3G already, but in current areas that have spotty service. Work on getting the iPhone. It’s going to take a massive marketing push to get all this done, and I just don’t know if T-Mobile has it in them to do it, or if that’s the direction they even want to go in. To do all this probably would require raising prices on rate plans to raise revenue, but that’s not what our customer’s want. So the situation is sort of cyclical. We can’t do all those things without raising revenue, which in turn makes it seem like we have nothing going on. It’s almost as if the whole value pricing thing has backfired.

    I really like T-Mo, and I love working here. The culture is great and all my co-workers really do give 100% for our customers. But it j difficult having to watch us struggle like this and also having to watch my commission check getting smaller and smaller. I want us to improve, but I predict this year is going to be rough with the rest of the carriers releasing some major 4G products. Meanwhile we got the Cliq 2. It just seems like we are heading down towards competing with MetroPCS instead of really taking it to Verizon, Sprint and AT&T.

  • T-MoAndroidExpert

    From what’s been going down at work, I’m willing to bet the major platform in this “strategy” is going to be Mobile Broadband i.e. tablets, internet sticks, netbooks. There has been a major push for associates to sell those and to mention it to every customer. According to the statistics, that market is much less saturated than the smartphone market and T-Mo thinks that they can increase revenue and retain customers using that. Which is weird because I don’t see any other carrier putting this much importance on MBB. It really feels as if we are playing catch up.

    The main problem I have with this strategy is that a majority of our customers enter the store complaining about their bill being too high, their coverage sucks, or asking when we will receive the iPhone. The churn on MBB is already higher than voice, because your getting associates just trying to sell them to customers, who don’t really need them. Then the customer returns them and they end up getting pissed at us for poor customer service and blaming us for trying to raise their bill. While I don’t doubt there might be an untapped portion of customers who can use MBB, pinning our hopes on revenue from these customer’s seems ludicrous, especially in this economy when people are trying to lower their bill. Also, it makes no sense since our whole mantra is value pricing. The customers that do have T-Mobile don’t really seem to be interested in such things. They are just trying to get a good deal. That’s not to mention that it makes me feel ridiculous trying to sell a data stick to a customer who already is yelling at me because they’re paying so much on their phone bill. It only is going to come back to bite us later, because for every customer we sold a MBB to who didnt need it, we loose their trust as salespeople and in turn it makes our customer service look worse. Let’s not even mention that where you might use a MBB, you might not have the coverage to even use it.

    I really think at this point, in order to draw more customers, there needs to be a push on all fronts. Definitely continue to bring out value priced smartphones, but you need to aggressively market high end devices to bring the foot traffic in the store. Bring back the sidekick line and make it an aspirational phone for teens based around texting. Aggressively market the G series phones as the pinnacle of Android computing. Aggressively market the MyTouch line as a family oriented smartphone for families on the go. Go head to head with Sprint and offer the unlimited mobile to mobile calls on any carrier while retaining the current price strategy for our plans. Continue to build out your 4G network, not just where you have 3G already, but in current areas that have spotty service. Work on getting the iPhone. It’s going to take a massive marketing push to get all this done, and I just don’t know if T-Mobile has it in them to do it, or if that’s the direction they even want to go in. To do all this probably would require raising prices on rate plans to raise revenue, but that’s not what our customer’s want. So the situation is sort of cyclical. We can’t do all those things without raising revenue, which in turn makes it seem like we have nothing going on. It’s almost as if the whole value pricing thing has backfired.

    I really like T-Mo, and I love working here. The culture is great and all my co-workers really do give 100% for our customers. But it j difficult having to watch us struggle like this and also having to watch my commission check getting smaller and smaller. I want us to improve, but I predict this year is going to be rough with the rest of the carriers releasing some major 4G products. Meanwhile we got the Cliq 2. It just seems like we are heading down towards competing with MetroPCS instead of really taking it to Verizon, Sprint and AT&T.

    • Miro

      I feel you

      I’m a Tmobile customer and while my account is screwed up, and went trough a bout with having CSRs telling me different things, in the end I was suprised to find Tmobile went above and beyond what I called for.

      It was really hard not to move to AT&T to get better phones, phones we wanted, we stuck it out mostly because of me pushing to stay on with Vibrants even tho I really wanted a good Windows Phone device.

      Dropping MyFaves was a mistake I think, it was useful, of course as a customer I want to pay as little as possible so it was great for me but…

      I hope they get their act together, and I hope they don’t go public – that would just ruin the company when they start chasing profits every quarter. I don’t think they advertise enough they need to get the brand out there, and the phone selection has always been dismal which I never could understand since in Europe it’s a different story

    • BigMixxx

      ‘Bring back the sidekick line and make it an aspirational phone for teens based around texting. Aggressively market the G series phones as the pinnacle of Android computing. Aggressively market the MyTouch line as a family oriented smartphone for families on the go’
      Hit it on the nose.

    • Tired

      ^ THIS

      The ONLY REASON I have T-Mobile is because it’s the cheapest way to get everything I want. For $10-$20 more I could have service outside of the city and off the highway.

      I’ve never had a great experience with T-Mobile customer service. Maybe I’m just unlucky, but I’ve always felt like CSRs were in too much of a hurry to get me off the phone, tell me whatever they think I want to hear and then fail to resolve my issue. They sure were polite, though. They use lots of action verbs… I guess that works for some people.

      I had a problem with my phone recently and when I called to find out about a warranty exchange the rep was so busy trying to sell me caller tunes I thought we’d never get through the process. I finally just hung up. Sportin my new Craigslist phone until the end of my contract, then it’s off to Sprint or Big Red.

  • Wilma Flintstone

    What Tmo US needs, Meego, what I want offered from Tmo US… Hmmm… Not sure (or am I)?

    • Wilma, while I can appreciate your love for all things Meego and hope to get you a Meego pillow, you and I both know this won’t attract a huge new audience!

      • beastly

        I donno… I’m sure people were saying the same about Android in ’08.

  • JL

    T-Mobile needs to bring back My Faves. Often times T-mobile pioneers something ie: the G1 but then they don’t do much to support or make it better. It is terrible that sprint and Verizon have better Android phones than that of the company that introduced Android.

    • I think there are some high-end Androids from TMobile. And I’ve still got My-Faves. If you had them, should have kept ’em??

  • Johndoe

    Bring the iPhone Save Tmobile World

  • Mr Tibbs

    It should be about more towers better coverage, but it will probably be about more crappy phones..

  • Really, no 4g

    “In the US, we need an aggressive marketing policy and customer-friendly pricing,” Obermann told Bild am Sonntag. “We have to improve our arguments as to why customers should come to us or stay with us.”

    Yeah, like maybe T-Mobile should offer legacy customers the same deal they can get from Target! G2 is 99 there but 199 for returning customers with 22+ months! And quit calling it 4G until it is really 4G! If we lie to you will you still respect us in the morning?

    • Anonymous

      The definition was downgraded. T-Mobile has 4G, and so does everyone else. Before the definition of 4G was downgraded, no one had it. Carriers needed hypothetical speeds of 100 Mbps.

      I agree with the legacy customers part…

  • Anonymous

    They care more about the stupid mytouch lineup. Promote the G2 as well. Also, with the money they shelling out attacking Att and verizon, they could be putting that at apple to get the iphone in June.

  • They really need to expand their 3G coverage. For example, in Bangor Maine they are the only carrier without 3G.

  • They really need to expand their 3G coverage. For example, in Bangor Maine they are the only carrier without 3G.

  • A lot of postulating here. MBB does not seem big enough. “Strategy” is quite vague, of course! iPhone would be big, pricing, upgrades?? But how do any relate to strategy? I’ll wait ’till Thursday!

  • and right now, I log on to my tmobile:

    Sorry–we’re experiencing high demand and are unable to process phone upgrades. Please try back later.

  • Maarnold1775

    Expand 3G! As Will said their are a lot of places that rate 3G (because all the other carriers have it there) and were still floating in EDGE. Greenville, NC was on the list in ’09 to receive it and their still waiting as an example. I’m at a major military base with barely nothing. We pay our bills too!!!

    • Wireless_oneder

      Thank you for your service to the country. I agree that military bases need the best coverage. They should be a targeted customer base. Many have to deploy overseas, and choose a gsm phone for ease of use in other countries. Providing strong 4G coverage at home for the men and women who serve should be a no brainer.

  • hi!

    marketing? marketing what? The Cliq2….maybe a Cliq 3?! hahaha. At this point it’s iPhone or bust

  • Anonymous

    Its the NETWORK stupid! It doesn’t matter how many whiz bang phones you have if there is no data connection or frequent dropped calls. Phones are the pretty sexy girls and the network is the reliable, dependable, faithful wife. Guess which one is around for the duration! A phone will get you on a network but the network keeps you there.

    Great customer service is the ONLY reason I have stayed with T-Mobile since I left Sprint (5 years ago). Their customer service at the time was horrible (network was pretty good though). There are still way too many places even in the city where I have NO signal. No data or Edge about 70% of the time. Sporting event or concert = No service due to overloaded networks. I want to stick with T-Mobile but don’t tell me about 4G when I’m still not getting 3g consistently even in populated urban areas.

    More towers and better network stupid!

  • Anonymous

    I hate to be on the ” keep it simple stupid ” tip I think More reliable coverage (not that I have an issue with it) overall, less edge more 3G better and maybe do a higher percentage of high end devices may 55% entry level 45% high end or something like that. Even though I think some ppl over reacted a little bit the event earlier this month didn’t help start the year off on the right foot. They need less polarized customers. Pay attention to both ends of the spectrum, me personally I think that would solve a lot of their problems. And not that I want one but the phone and the way it presents itself is “the right way” an iphone would help.

  • Tyrone M Jackson

    Good. Ask them why they aren’t supporting teir phones in the US.

  • Snoopy07

    We need better coverage and an iphone to keep customers and bring new ones. Just my opinion

  • M.

    update your devices.. if my Vibrant does not receive an OS update, I am going to Sprint and HTC..

  • Rfgenerator

    I home that I am wrong, but I suspect the new strategy will be a lot of marketing smoke and mirrors, but the bottom line will be try to get more money out of existing customers via tightening up upgrade requirements, increased pressure to get customers out of cheaper grandfathered plans. ON the other hand a better push to get new customers onboard through subsidized phones. The marketing side of things will be increase drum beating of the fastest network (but only in large cities). I suspect they will decide they can’t afford the cost of increasing coverage outside of cities so the footprint of T-Mobile’s network is unlikely to change.

  • MIKEEEEE

    merging with sprint.

    they merged with orange in the uk.

    • Merge with Sprint??? how would that work?? They’re two different type of network. If you said Merge with AT&T that would be plausible as they have similar networks – you can unlock an AT&T phone and use it on T-Mobile etc… All this merger speculation and saying that 4 networks are too many is just nonsense. There used to be twice as many networks.

    • Merge with Sprint??? how would that work?? They’re two different type of network. If you said Merge with AT&T that would be plausible as they have similar networks – you can unlock an AT&T phone and use it on T-Mobile etc… All this merger speculation and saying that 4 networks are too many is just nonsense. There used to be twice as many networks.

  • Coverage first!
    Decent coverage + reliable network + decent unlocked phones + Even More Plus plan = WIN!

  • Jake

    Brand = perception, and T-Mobile underestimates the power of pink to dissuade puny men from joining T-Mobile. Only confident men wear pink, or bear phones with pink logos. T-Mobile need to reach out to the under-served puny men portion of the market so they can expand their market share.

  • iFloss™

    Honestly I want, HIGH END OFFERINGS!!!!

    I’m talking Moto Atrix 4G competition. The LG Optimus 2X is just that, but when you really get down to it it loses cuz it only has 512mb RAM instead of 1GB RAM. T-Mo arguably has the low-end and mid-range smartphone business under wraps when plenty lustworthy and reliable handsets. But what the real consumers who want speed and care about all this 4G mumbo jumbo are waiting for is a phone to knock our socks off, and not just one phone but 3 at a time. If you release 3 phones every 4 months you’ll have 12 high-end smartphones in the year and it’ll be a lot easier on consumers since they get a variety of 3 phones in one month instead of 3 phones spread out amongst 3 months; they’ll never find out about the phone, want to jump to another carrier or otherwise.

    I consider it and its a bit outrageous to think of but we really need more high end phones, the MyTouch 4G is really good, the Vibrant is really good but they’re not the phones of tomorrow and weren’t the phones of tomorrow when they released; not even the Nexus S (specs wise) that screen is the screen of tomorrow though which is what they wanted to present.

  • TMO

    “Customer-friendly pricing” huh? Increasing data plan add ons from $5 a month to $30 a month does sound customer-friendly.

  • Anonymous

    1) A data plan for family plans
    2) A data plan that is shared among all the devices on the plan. If I pay for 10GB a month I should be able to decide how I want to consume that 10GB.
    3) More tiers in the data plans

    • The first wireless carrier to implement this will have great success in attracting customers. As it is, if you have a family plan with five (5) unlimited data plans you should be entitled to use 5 GB X5 times anyway you want. Hey, Tmo, just like AT&T has rollover minutes, you need to start “rollover data!”

  • T-Mobile USA user

    T-Mobile raised the price for basic phone service from $30 to $40 per month for new 500 min individual plans. So they lost that end of the market to StraightTalk, Consumer Cellular, TracFone, etc.

    T-Mobile generally has poor indoor coverage due to higher frequency spectrum than Verizon or AT&T. So tablets sold as indoors data devices over marginal 3G signals will not fly for long with new consumers, i.e, expect many returned devices.

    That leaves T-Mobile competing on pocket sized devices (phones) with the big 3. Many of us are because prices are $10-$20 month cheaper than AT&T or Verizon for similar service. We all put up with the weaker indoor network, and many of us use UMA/Wi-Fi calling as a workaround indoors.

    Eventually it will be all data and all calls will be IP based, but the laws of physics are tough to overcome and this will always work against T-Mobile.

  • Anonymous

    It’s been nice hearing about the upgrades to the network in terms of speed, however I would want them to expand their 3g/4g coverage. It’s not very large. Their 4g is only the largest because unlike LTE and WiMax it isn’t just localized to cities, it uses the current 3g infrastructure. Since they are saving money by going this route, they should invest in more towers to compete with AT&T and VZW’s 3g footprint.

  • Anonymous

    Finally. Marketing….they are doing better with the 4g ads, but you know, it may be too little too late. They haven’t got the iPhone, and the iphone has won even though other phones are better it’s all about marketing. Yes, you tech savvy people out there may buy the better phone but the majority of the masses will buy what is percieved to be a better phone. And Apple did that for the iphone in which ATT was the benefactor. Now it’s on to Verizon. Anywhoo, if he can turn it around then good for him. My gut seems to say the Germans are getting tired of bailing out it’s problem child here in America. It’s time to put up or shut down.

  • Anonymous

    Finally. Marketing….they are doing better with the 4g ads, but you know, it may be too little too late. They haven’t got the iPhone, and the iphone has won even though other phones are better it’s all about marketing. Yes, you tech savvy people out there may buy the better phone but the majority of the masses will buy what is percieved to be a better phone. And Apple did that for the iphone in which ATT was the benefactor. Now it’s on to Verizon. Anywhoo, if he can turn it around then good for him. My gut seems to say the Germans are getting tired of bailing out it’s problem child here in America. It’s time to put up or shut down.

  • Anonymous

    Finally. Marketing….they are doing better with the 4g ads, but you know, it may be too little too late. They haven’t got the iPhone, and the iphone has won even though other phones are better it’s all about marketing. Yes, you tech savvy people out there may buy the better phone but the majority of the masses will buy what is percieved to be a better phone. And Apple did that for the iphone in which ATT was the benefactor. Now it’s on to Verizon. Anywhoo, if he can turn it around then good for him. My gut seems to say the Germans are getting tired of bailing out it’s problem child here in America. It’s time to put up or shut down.

  • Anonymous

    Here is the future of T-mobile. There is nothing T-mobile can do at this point to grow. The same thing happened in Europe to wireless companies. Too much discount wireless companies around. 4 wireless companies are too much. Little guys like cricket and metro pcs is putting too much pressure. As economy is bad people move to smaller companies. The only chance T-mobile in US had was to get iphone but not that is too late too. The onyle way Tmobile will survive if they buy an other wireless company when everyone get to lte. Sprint will do let eventually they cant do wimax forever then t-mobile can buy them and be largest. att will be screwedthis year anyways due to lack of iphone loss. So that is the strategy of tmobile

    • Petey

      the lack of the iPhone will hurt T-Mobile, and Humm does realized that too. The regular consumer doesn’t really care much about any other phones besides iPhone.

      T-Mobile… Bring iPhone and cheap plans or no mandatory data plan, then it’s all good.

  • JustMike

    I sincerely hope the new strategy is not built around mobile broadband devices as a few people have suggested. I don’t see a future in this market.. why would I want to buy an extra device for my laptop when I can just wifi tether to the phone that’s already in my pocket?

    Now if you could share a single data plan between devices on the account.. that would be compelling. If we can do it with voice minutes and text messages, why not data?

  • Shannon

    I think T needs to start advertising the reason why the majority of us are with them… the lower prices. That and that we don’t need to have coverage in every corner of the country (and I’m sure the majority of cell phone users don’t either, even if they think they do ’cause Verizon tells them they need it).

    And if they wanna go after the iPhone crowd, they need to push Android, not the myTouch. WTH is a myTouch? It’s a phone that lets you video chat on 4G. Wow. I need a phone that has navigation, Facebook, Twitter, apps that let me manage my money, apps to help me find cheap hotels and flights, apps that I can use on the golf couse, apps that let me watch CSI or Campus PD. I like reading and I’m about to buy a Kindle. Too bad I can’t read books on my phone. Wait… I just saw a T-mobile commercial that says I CAN read books on my phone. I thought that the iPhone and those Droids on Verizon could only do that.

    Look, Carly’s hot and all but I don’t care about video chatting on the myTouch and I dont have 4G where I live and prolly won’t for another year or two and I’m about sick of hearing about it.

    Just my .02…

    • Mallorian

      the mytouch is an android phone. you can do al of those things u mentioned with it and more.

    • Mallorian

      the mytouch is an android phone. you can do al of those things u mentioned with it and more.

  • NYState0fMind

    T-Mobile needs to first work on making the network stronger and better than ever. Expand out as much as possible. Verizon loves to claim they have the largest coverage in the US. T-Mobile can change that by expanding. Once the US has the great coverage they need for 3G and 4G, they can focus on the quality of phones they offer. They need to jump on everything from: iOS, Android, Windows Phone 7, webOS, Symbian, etc. Then aggressive marketing. Aggressive marketing is fine and all.. but without a strong network to back up those claims, they are just blowing hot air.

  • Orderreceipt

    Get the iPhone and tmo will make $$. That’s what Americans want. iPhones.

    • Minioninnc

      American here and this American doesn’t want the iphone. Had it, sold it, moved on.

    • Minioninnc

      American here and this American doesn’t want the iphone. Had it, sold it, moved on.

  • Anonymous

    Bravo @TmoAndroidExpert! This is the same thing that said last week. If Tmo is going to be a contender, it needs to bring in the big guns on high-end phones. If customers are leaving because you don’t have the desirable phones, what difference does it make if your network is the fastest??? No one is there! And to say that you are going after the low-end market because of upper-tier saturation…Did you not get the memo that MetroPCS is moving over to LTE? And then there’s Virgin, Boost and Cricket to bring up the rear. Increasing marketing does little to boost revenue if when the customers come to take a look, Tmo is not competitive with the big 3 and their top-of-the-lineup phones… Potential customers lost.

    This upcoming announcement may more than likely announce a spinoff. Must be the spinoff season. Didn’t moto spin off its mobile unit? (Pregnant Pause)

    Android is all about cutting edge – in OS, apps, and powerful equipment to house it all. So why…WHY would any company who wants to attract more customers have a plan to flood the market with things that people DON’T clamor for? Blackberry is still a viable business platform but the masses have moved on. And as to all the other phones? You don’t hear any buzz of people dying to get the latest run-of-the-mill bottom tier phone. No. You hear: 2X, Black, iPhone, Atrix. And I daresay that there will be long lines when these phones drop.
    That being said, the ONLY announcement that I want to hear from Tmo or its parent is that Tmo will be the exclusive NA carrier of the LG Optimus 2X and the Optimus Black. All other announcements are irrelevant. (Does anybody else wonder why the official carrier info on these phones has been so clandestine???)

  • Anonymous

    Bravo @TmoAndroidExpert! This is the same thing that said last week. If Tmo is going to be a contender, it needs to bring in the big guns on high-end phones. If customers are leaving because you don’t have the desirable phones, what difference does it make if your network is the fastest??? No one is there! And to say that you are going after the low-end market because of upper-tier saturation…Did you not get the memo that MetroPCS is moving over to LTE? And then there’s Virgin, Boost and Cricket to bring up the rear. Increasing marketing does little to boost revenue if when the customers come to take a look, Tmo is not competitive with the big 3 and their top-of-the-lineup phones… Potential customers lost.

    This upcoming announcement may more than likely announce a spinoff. Must be the spinoff season. Didn’t moto spin off its mobile unit? (Pregnant Pause)

    Android is all about cutting edge – in OS, apps, and powerful equipment to house it all. So why…WHY would any company who wants to attract more customers have a plan to flood the market with things that people DON’T clamor for? Blackberry is still a viable business platform but the masses have moved on. And as to all the other phones? You don’t hear any buzz of people dying to get the latest run-of-the-mill bottom tier phone. No. You hear: 2X, Black, iPhone, Atrix. And I daresay that there will be long lines when these phones drop.
    That being said, the ONLY announcement that I want to hear from Tmo or its parent is that Tmo will be the exclusive NA carrier of the LG Optimus 2X and the Optimus Black. All other announcements are irrelevant. (Does anybody else wonder why the official carrier info on these phones has been so clandestine???)

  • Anonymous

    Umm, we desperately need to see 3/4G and voice coverage comparable to Verizon. Network expansion is crucial.

    Also, get rid of the $18 upgrade fee, that irriatates so many customers to the point of leaving T-Mobile to go to ANY other company, since NOBODY else charges this!

    • Moneyman

      I know sprint has the same fee, so I’m guessing Verizon and At&t may be doing it as well.

    • Moneyman

      I know sprint has the same fee, so I’m guessing Verizon and At&t may be doing it as well.

  • datnigemo

    1. Better coverage meaning get more of the Edge to 3G and get edge to places like Big Bear and the 138 from palmdale. Those arent rural areas they are places people live and travel often and i would hate to have to ask someone to use their sprint or Verizon phone to call AAA.

    2. Higher end phones, i now realize that tmo does have phones that compare to the droids just that we dont have enough.

    3. As for pricing i would like to see the even more plus prices be everyones price with a 2 year contract. I like not having a contract because my plan is cheaper but paying $450 for a phone at once is tough or over time isnt great cuz then my bill ends up $20-$30 more regardless.

    y is tmobile competing with Metro PCS or cricket when they should be competing with verizon sprint and at&t and Tmo can beat At&t and sprint with lil to no effort in the right areas.

  • Mcdaygo

    It really all boils down to coverage first and foremost. Having a hot phone(s) is second. Nothing too shocking.

  • Well let me think… Could it be that T-Mobile used to all the best Windows Mobile phones… Now in the process of expanding their phone models they have angered a their large base of Windows Mobile Users? Wouldn’t it have been better to Produce a High-End Windows Phone with 4G for all the Windows Mobile users (like me) out there? I’m not saying don’t sell Android phones, by all means do – there are plenty of people who find Android good enough to do what they do. I’m saying just don’t mistreat your base of WinMo users.

  • Well let me think… Could it be that T-Mobile used to all the best Windows Mobile phones… Now in the process of expanding their phone models they have angered a their large base of Windows Mobile Users? Wouldn’t it have been better to Produce a High-End Windows Phone with 4G for all the Windows Mobile users (like me) out there? I’m not saying don’t sell Android phones, by all means do – there are plenty of people who find Android good enough to do what they do. I’m saying just don’t mistreat your base of WinMo users.

  • Well let me think… Could it be that T-Mobile used to all the best Windows Mobile phones… Now in the process of expanding their phone models they have angered a their large base of Windows Mobile Users? Wouldn’t it have been better to Produce a High-End Windows Phone with 4G for all the Windows Mobile users (like me) out there? I’m not saying don’t sell Android phones, by all means do – there are plenty of people who find Android good enough to do what they do. I’m saying just don’t mistreat your base of WinMo users.

  • Anonymous

    .eciffo evitucexe s’eliboM-T ot rettel nepo na siht redisnoc ,stnemmoc eseht pu kcip senigne hcraes ecniS

    IMHO carriers have depleted the market for selling current wireless technologies (handsets, phone service and data) since there’s only so many customers to go around. It’s like running against the wind, as carriers compete against each other chasing the same customers, with the same bag of wares (technologies). T-Mobile can’t break free of that vicious cycle unless it comes out with something new, stuff that the other carriers don’t have.

    T-Mobile would be wise to announce getting into new technologies for wireless customers (software, hardware and infrastructure, crowned with revolutionary pricing).

    These moves would not only set T-Mobile apart from the competition, but TMOUS would become “the carrier” to sign up and stay with to enjoy such things. (Much like the public perceives Apple is the company who produces innovative products even though Apple rarely has: e.g., in 2007 the iPhone was not new, as early as 2002 touchscreen only PDA phones were on the market; the iPad is not revolutionary, more powerful tablets were on the market in 2004).

    Becoming a revolutionary wireless company would require T-Mobile to form partnerships with established hardware and software companies, and maybe even acquiring emerging and innovative technologies.

    Yeah, that would cost some coin and for sure investors would chop off executive heads if the investment did not pay off with increased profits in two to three years.

    So where to go and what technologies and am I talking about?

    – Become the “broadband only” network, known as the only carrier providing exclusively 4G services. Do something similar to what Nissan did with its luxury “Infinity” brand, or Toyota with “Lexus.”

    T-Mobile would be the premium brand, with only high-end service and high-end handsets.

    The spin off company would be the carrier for budget smartphones, feature phones and slow service.
    Spin off 3G and Edge to a different entity, to differentiate those 20th century speeds from 21st century broadband.

    – Develop a full line of tablets. By that I mean echoing what’s been done with handsets.

    For the budget minded T-Mobile has free feature phones, for the geeks, T-Mobile has $500 premium handsets.

    Do the same with tablets, have a $100 model that’s simply an e-reader, $250 unit with average features, $500 tablets that are powerful computers without the keyboard.

    Allow all tablets to access the Net and interact online. The $100 model has a smaller display, WiFi, but connects at 3G max. The $500 model is 4G.

    The key is to become THE CARRIER to go to shop for the full range of tablets, maybe seven to ten models filling the spectrum. (This is far better than each carrier having one to three tablets.)

    – Partner with software companies (Microsoft, Adobe) to offer popular office app on T-Mobile handsets, via cloud computing. E.g., make MS Office available across platforms, “in the clouds,” that would not be dependent on the handset or tablet OS. That may not be doable if, for example, Microsoft has its own plans.

    – Have a full range of “professional handsets” meaning that a salesman, for example, or a lawyer, can use T-Mobile handsets or tablets to perform any and all office tasks that are currently done on netbooks, notebooks and desktops. Cloud computing makes that possible.

    – In line with the above develop full cloud computing capability on handsets and tablets. “Cloud computing” for those who don’t know, is simply doing on the Internet anything you would do on your computer.

    For example, you would no longer install MS Word on your computer. You would pay MS a license fee for access to MS Word online. Online you would create, edit and even save documents.

    In a sense, a “cloud computing” handset will have morphed into a “dumb” terminal, similar to what many office networks use.

    – The iPhone: IMHO a really bad thing that happened to T-Mobile was it not getting the iPhone, and it instead going to Verizon. Of course, maybe T-Mobile tried to get it for the U.S. market, but Apple instead wanted it to go to Verizon because of its huge customer base.

    However, if it was a matter of money, T-Mobile should have paid whatever it would take to get the iPhone. That move would have paid off handsomely simply in the free media coverage that T-Mobile would have received on the event (attention that instead Verizon got).

    – Things that show T-Mobile is on the right track:

    4G, not HSPA+ – One of the smartest moves T-Mobile made was “abandoning” the HSPA+ label and instead boldly calling it “4G.” That took guts and brains to pull off.

    And you know T-Mobile’s 4G ad campaign was a slick move because the other carriers: A) complained and whined about T-Mobile doing that . LOL; and B) Came out with their own campaigns responding to T-Mobile. But that was too late, people remembered what T-Mobile said. (T-Mobile needs to keep that kind of momentum going.)

    “Attack ads” – Taking off the gloves is a good thing for T-Mobile. T-Mobile needs to become aggressive instead of what could be characterized as standing around with its feet flat on the ground.

    For example, people can relate to Carly Foulkes bad mouthing the iPhone’s WiFi-only video phone call feature and saying how T-Mobile’s video chat is better.

    Carly Foulkes – Ask anyone to name all the people who appeared in those pathetic pantywaist commercials for the MyTouch.

    Now show a pic of Carly Foulkes and ask “Who is that?” Every phone buying guy will tell you “Oh, that’s the T-Mobile girl.”

    .slles xes ,si tcaF .gniklat eht od ebab toh a evah nac uoy ro stcudorp ruoy esrodne nac deveihca eht dna seitilanosreP

    You who have a problem with that, close your eyes when her commercials come on. Bonus Tip: When your manly football buddies ask why you closed your eyes during the T-Mobile commercial, to save face tell em Dr. Oz said you should on occasion check for cracks in your eyelids.

    OK, I did not want to make this too long, so I’ll stop typing.

  • Anonymous

    .eciffo evitucexe s’eliboM-T ot rettel nepo na siht redisnoc ,stnemmoc eseht pu kcip senigne hcraes ecniS

    IMHO carriers have depleted the market for selling current wireless technologies (handsets, phone service and data) since there’s only so many customers to go around. It’s like running against the wind, as carriers compete against each other chasing the same customers, with the same bag of wares (technologies). T-Mobile can’t break free of that vicious cycle unless it comes out with something new, stuff that the other carriers don’t have.

    T-Mobile would be wise to announce getting into new technologies for wireless customers (software, hardware and infrastructure, crowned with revolutionary pricing).

    These moves would not only set T-Mobile apart from the competition, but TMOUS would become “the carrier” to sign up and stay with to enjoy such things. (Much like the public perceives Apple is the company who produces innovative products even though Apple rarely has: e.g., in 2007 the iPhone was not new, as early as 2002 touchscreen only PDA phones were on the market; the iPad is not revolutionary, more powerful tablets were on the market in 2004).

    Becoming a revolutionary wireless company would require T-Mobile to form partnerships with established hardware and software companies, and maybe even acquiring emerging and innovative technologies.

    Yeah, that would cost some coin and for sure investors would chop off executive heads if the investment did not pay off with increased profits in two to three years.

    So where to go and what technologies and am I talking about?

    – Become the “broadband only” network, known as the only carrier providing exclusively 4G services. Do something similar to what Nissan did with its luxury “Infinity” brand, or Toyota with “Lexus.”

    T-Mobile would be the premium brand, with only high-end service and high-end handsets.

    The spin off company would be the carrier for budget smartphones, feature phones and slow service.
    Spin off 3G and Edge to a different entity, to differentiate those 20th century speeds from 21st century broadband.

    – Develop a full line of tablets. By that I mean echoing what’s been done with handsets.

    For the budget minded T-Mobile has free feature phones, for the geeks, T-Mobile has $500 premium handsets.

    Do the same with tablets, have a $100 model that’s simply an e-reader, $250 unit with average features, $500 tablets that are powerful computers without the keyboard.

    Allow all tablets to access the Net and interact online. The $100 model has a smaller display, WiFi, but connects at 3G max. The $500 model is 4G.

    The key is to become THE CARRIER to go to shop for the full range of tablets, maybe seven to ten models filling the spectrum. (This is far better than each carrier having one to three tablets.)

    – Partner with software companies (Microsoft, Adobe) to offer popular office app on T-Mobile handsets, via cloud computing. E.g., make MS Office available across platforms, “in the clouds,” that would not be dependent on the handset or tablet OS. That may not be doable if, for example, Microsoft has its own plans.

    – Have a full range of “professional handsets” meaning that a salesman, for example, or a lawyer, can use T-Mobile handsets or tablets to perform any and all office tasks that are currently done on netbooks, notebooks and desktops. Cloud computing makes that possible.

    – In line with the above develop full cloud computing capability on handsets and tablets. “Cloud computing” for those who don’t know, is simply doing on the Internet anything you would do on your computer.

    For example, you would no longer install MS Word on your computer. You would pay MS a license fee for access to MS Word online. Online you would create, edit and even save documents.

    In a sense, a “cloud computing” handset will have morphed into a “dumb” terminal, similar to what many office networks use.

    – The iPhone: IMHO a really bad thing that happened to T-Mobile was it not getting the iPhone, and it instead going to Verizon. Of course, maybe T-Mobile tried to get it for the U.S. market, but Apple instead wanted it to go to Verizon because of its huge customer base.

    However, if it was a matter of money, T-Mobile should have paid whatever it would take to get the iPhone. That move would have paid off handsomely simply in the free media coverage that T-Mobile would have received on the event (attention that instead Verizon got).

    – Things that show T-Mobile is on the right track:

    4G, not HSPA+ – One of the smartest moves T-Mobile made was “abandoning” the HSPA+ label and instead boldly calling it “4G.” That took guts and brains to pull off.

    And you know T-Mobile’s 4G ad campaign was a slick move because the other carriers: A) complained and whined about T-Mobile doing that . LOL; and B) Came out with their own campaigns responding to T-Mobile. But that was too late, people remembered what T-Mobile said. (T-Mobile needs to keep that kind of momentum going.)

    “Attack ads” – Taking off the gloves is a good thing for T-Mobile. T-Mobile needs to become aggressive instead of what could be characterized as standing around with its feet flat on the ground.

    For example, people can relate to Carly Foulkes bad mouthing the iPhone’s WiFi-only video phone call feature and saying how T-Mobile’s video chat is better.

    Carly Foulkes – Ask anyone to name all the people who appeared in those pathetic pantywaist commercials for the MyTouch.

    Now show a pic of Carly Foulkes and ask “Who is that?” Every phone buying guy will tell you “Oh, that’s the T-Mobile girl.”

    .slles xes ,si tcaF .gniklat eht od ebab toh a evah nac uoy ro stcudorp ruoy esrodne nac deveihca eht dna seitilanosreP

    You who have a problem with that, close your eyes when her commercials come on. Bonus Tip: When your manly football buddies ask why you closed your eyes during the T-Mobile commercial, to save face tell em Dr. Oz said you should on occasion check for cracks in your eyelids.

    OK, I did not want to make this too long, so I’ll stop typing.

  • Swoosh

    Like others have stated T-Moble needs to expand their 3g coverage. I am tired of hearing this wonderful 4g when I am stuck on edge. You are loosing customers on the gulf coast becuase of you lack of 3g.

  • Swoosh

    Like others have stated T-Moble needs to expand their 3g coverage. I am tired of hearing this wonderful 4g when I am stuck on edge. You are loosing customers on the gulf coast becuase of you lack of 3g.

  • Swoosh

    Like others have stated T-Moble needs to expand their 3g coverage. I am tired of hearing this wonderful 4g when I am stuck on edge. You are loosing customers on the gulf coast becuase of you lack of 3g.

  • Ermacdoctrine

    Ill Say better HIGH end phones, better support for phones (what happened to no phone left behind????), and coverage in low-known areas. They need to push the bar on marketing a little harder, “yeah, this phone is sweet and imma tell u why” kinda marketing. Do cross-carrier comparison, reduce pricing. Be the tech birthplace we used to be! T-Mo used to be the first at everything, what happened? First 8MP cameraphone in the us Tmobile. First In Megapixels everytime a updated one came out! First with the bigger screen phones, first with Android, first to offer mp3 ringtones, MMS, CallerTunes, And now the others are taking what they started over! The iPhone? Yeah, I guess we need it, but as a option. TMo needs to “own” what THEY brought to the table, ANDROID! How they let big red take over what they brought to the table?????

  • Ermacdoctrine

    Ill Say better HIGH end phones, better support for phones (what happened to no phone left behind????), and coverage in low-known areas. They need to push the bar on marketing a little harder, “yeah, this phone is sweet and imma tell u why” kinda marketing. Do cross-carrier comparison, reduce pricing. Be the tech birthplace we used to be! T-Mo used to be the first at everything, what happened? First 8MP cameraphone in the us Tmobile. First In Megapixels everytime a updated one came out! First with the bigger screen phones, first with Android, first to offer mp3 ringtones, MMS, CallerTunes, And now the others are taking what they started over! The iPhone? Yeah, I guess we need it, but as a option. TMo needs to “own” what THEY brought to the table, ANDROID! How they let big red take over what they brought to the table?????

  • EnviroG

    Work diligently to bring all of the the Apple ios devices (iphone & ipad) to T-Mobile USA and I’ll be even more happy to stay!

  • EnviroG

    Work diligently to bring all of the the Apple ios devices (iphone & ipad) to T-Mobile USA and I’ll be even more happy to stay!

  • android fan

    Until Apple releases a iPhone that is capable of 4G speeds, I think we will have to buy a non contract iPhone4 from AT&T.
    I can’t see Tmobile bragging about their 4G, and then offering an iPhone4+ that can only reach 3G speeds.

  • Better high end phones (recommit yourself to android), remove 5gb cap and make it ten, stay below competitions prices and for gods sake stop bragging about 4g when your 3g coverage needs a hell of a lot of expanding. Finally WORK WITH THE MANUFACTURERS TO PROVIDE QUICKER UPDATES !

  • Baz

    A lot of negative diatribe in some of these posts… Which is concerning as this constitutes the subscriber base. I would highly recommend researching and outlining your thoughts prior to posting on a blog.
    T-Mobile doesn’t manage the air waves for ad space. Verizon isn’t marketing the “droid” Motorola is.
    Samsung isn’t entirely responsible for the 2.2 update that has yet to come to pass, some of this is T-Mobile’s tireless dissection of maintenace releases and some of it is due to Google. T-Mobile has huge partnerships with vendors, as does every wireless operator on the planet. The average consumer won’t have the experience or information to understand this business aspect.

    T-Mobile currently offers the most HIGH end phones of any wireless provider in the USA. What we need are more affordable devices, which is what we are starting to see in the retail outlets and online – you just have to take a peek.

    Tablets are not the wireless providers responsibility to generate interest or provide information as to when/where they will become available, this is in the hands of the OEM. Tablets, while they are really neat, are not purely wireless nor are they purely for mobile communication. The wireless provider should NOT be the SINGLE source to find these – it would be the same as going to Comcast/Xfinity and demanding the same offering from them. This isn’t a good business model.

    With respect to investors, the DT investors are largely in Germany – T-Mobile USA isn’t necessarily under their thumb since T-Mobile USA is the breadwinner.

    T-Mobile already has taken the first steps to becoming the revolutionary provider some on this blog have posted about, but it seems there aren’t too many people with this opinion who have read NEW information. From some of the remarks it is clear the negativity is rooted in their mind. I’d equate this to the thousands of people who will still allow their children to go unvaccinated due to fraudulent medical releases about vaccines and their (now fraudulent) relation to Autism. It just take a few minutes and an open mind. Check out the numerous web articles about the advances being made and the huge lead with the 4G technology T-Mobile has been making.

    Can we stop talking about iPhone already? iPhone is a poor offering when stacked against any Andriod device. Period. There are too many people still with Apple envy, who haven’t realized the lock-down and lack of consumer personalization. Not to mention you can’t view half the internet, and likely will not ever on account of not having Flash.

    T-Mobile has not abandoned HPSA+, that is the network, where would this information have been disseminated? It’s false.

    T-Mobile has more 3G in more areas, with better voice quality and faster data than both Verizon and AT&T – public record. Numerous 3rd party “network testing” has been performed and those results are available online for anyone to search for.

    T-Mobile’s pricing is, and has been the industry leader for 10 years.

    T-Mobile does need to start advertising a lot more, but according to TMONEWS there are a whole slew of new and interesting ads, and notice you’re already seeing more ads on the airwaves. Being #4 does have a disadvantage as from an economics standpoint there won’t be a whole lot of money left over for advertising budget… advertising is a huge cost, especially when you’re trying to reach 200million Americans.

    Little carriers like Leap and Metro and Cricket – don’t even come on the radar for the big 4 and they don’t take enough new contract consumers to make a difference. Notice that Cricket, Leap, and Metro do not offer nationwide service. Most Americans want a phone that they can use when they go on vacation… Leap/Metro/Cricket are marketed to lower income and prepay consumers.

    • Wowiekc

      I Agree with a lot of things you say. But t-mobile are not signing up any more people. They are losing customers. Even after years of loss now Sprint is getting more customers.High end phones are not enough. We are not especially me do not like iphone BUT iphone bring in sales. Eventually T-mobile will have to merge with someone. Too many competitor. Too many phones. Too many discount providers. Discount company sales are constanlty going up

  • Housespinner

    I left sprint after 13 years bc I wanted the cheaper iphone alternative. After a year I went back to sprint for the evo but remembered how bad their customer service is and got a g2. Capitalize on the MUCH better customer service by making parady ads. Vzn, sprint and att hav HORRIBLE customer service, this I can tell u from experience working with all four.

    Some of your franchise stores look like truckstop restrooms! Get your marketing people to go around and check. Make some surprise visits yourself.

    I’m sad to say but most americans pay more attention to commercials and pricing plans/value. The techie user would be satisfied with raising the broadband cap to 10G. Ads, ads, ads! More value for the money and cutting edge phones will get the early adopters.

    Good luck, I’m looking forward to what you have instore for us.

  • Kerry

    We need more 3G/4G towers in less populated areas (I’m not saying every small town, but look at the coverage map and you can see the gaps). Expand coverage so that when you travel you aren’t out of range and have that 3G/4G experience you have at home. When you go to the coast in Oregon you are lucky to get an edge connection, and sometimes you are roaming. I have a 4G phone with web access that does? Nothing there… sad.

    It’s sad to go to a friends house in the boonies and not have coverage. I have to use my step sons *gulp* Verizon phone when we need to make a call and lose signal… its shameful.

    Why wouldn’t you switch to a carrier that charges less and has fantastic coverage?

  • Kerry

    We need more 3G/4G towers in less populated areas (I’m not saying every small town, but look at the coverage map and you can see the gaps). Expand coverage so that when you travel you aren’t out of range and have that 3G/4G experience you have at home. When you go to the coast in Oregon you are lucky to get an edge connection, and sometimes you are roaming. I have a 4G phone with web access that does? Nothing there… sad.

    It’s sad to go to a friends house in the boonies and not have coverage. I have to use my step sons *gulp* Verizon phone when we need to make a call and lose signal… its shameful.

    Why wouldn’t you switch to a carrier that charges less and has fantastic coverage?

  • phoneking13

    More Blackberry Choices.

  • Moneyman

    Does anyone know about coverage expansion? Doesn’t it involve the government and buying spectrum? I don’t think it’s as easy as people make it seem but I could be wrong.

  • Antyfed

    They need to advertise and expand UMA to more phones in their inventory. Not everyone wants a smartphone but UMA is “da bomb.” While Verizon and AT&T offer their versions of “mini cell towers” for the home which require an addtional expense, all UMA requires is broadband access and a wireless router- which just about every household has already! I could never understand why they don’t advertise and expand this service. UMA along with TMO’s rock bottom prices and superior customer service blows the so-called competition to “smitherreens.”

  • My advice to TMO: Build out your Network!!! The fact that my 4G device get’s Edge connectivity in my house in the 2nd largest Metropolitan Area in the US is unacceptable. Even when I do get a “4G” signal it is indistinguishable from 3G both by speed and by technology. 4G may be advertised at 21Mbps, but my real world usage shows on average 1.17Mbps with a top speed of 5.4Mbps; very 3G. Price is fine, device selection is fine. Get a network that rivals Verizon and you will improve your positioning.

  • My advice to TMO: Build out your Network!!! The fact that my 4G device get’s Edge connectivity in my house in the 2nd largest Metropolitan Area in the US is unacceptable. Even when I do get a “4G” signal it is indistinguishable from 3G both by speed and by technology. 4G may be advertised at 21Mbps, but my real world usage shows on average 1.17Mbps with a top speed of 5.4Mbps; very 3G. Price is fine, device selection is fine. Get a network that rivals Verizon and you will improve your positioning.

  • Mallorian

    the only complaint i have against tmo is their lack of coverage. i know several towns of 20,000+ in my area that have no tmobile service and no roaming for tmobile phones. the only carriers that have service in those towns are verizon, sprint and off all companies alltel.

  • Jdavidblack

    For my part, I stay with Tmobile for the customer service. The launch phones for WinMo7 were either the HD7( too big and NOT cutting edge), or you could have gotten a Dell Venue Pro that NOBODY in a TMO store even knows about. In fact, I have one that isn’t an engineering sample. This thing has major problems and Dell is trying to forget that they made it. Don’t believe me, check their website. They’ve gone mum. This is a phone whose camera doesn’t even work under 90% of situations under ANY menu setting.
    I’m with the other guy, it’s about the service, why else would subject myself to HTC phones or this Dell piece. If you’re down with blackberry, I supposed you may be satisfied, but if you’re looking for a different piece of equipment and OS- have you guys ever put an iphone 4 in your hand or a motorola droid phone? Can we really act like the difference in equipment quality isn’t obvious?! Put a droid against a G2’s annoyingly flippy screen or an iphone with a camera that works versus this “top o the line” Venue with its bulk and a totally useless form factor. Tmo, it’s time to promote your strengths. I stay with you because you are nice to me and you treat me like you want to keep my business.

  • Ian

    I’d like to see T-Mobile offer a dual-core Android phone with a physical keyboard and fastboot oem unlock, the first company to offer that is my sole determinate in choosing my provider moving forward.

  • johndeekamp

    bring back catherine zeta jones<3

  • johndeekamp

    bring back catherine zeta jones<3

  • johndeekamp

    bring back catherine zeta jones<3

  • johndeekamp

    bring back catherine zeta jones<3

  • CLIFFORDUDE

    IPHONE PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ???????????????

  • CLIFFORDUDE

    IPHONE PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ???????????????

  • Someone

    More towers.