HTC Responds To HD7 “Death Grip” Claims

It’s high time this “antennagate” stuff goes to rest as its simply a tired, frustrating argument that seemingly affects phones regardless of OS, color, food preference or geographic location. HTC has responded to recent reports of the HD7 suffering from dropped signal issues when gripped tightly with the obvious, when you molest a phone by grabbing it to tightly, it has an adverse affect on both signal and blood flow.

“Quality in industrial design is of key importance to HTC. To ensure the best possible signal strength, antennas are placed in the area least likely to be covered by a person’s face or hands while the phone is in use.”

“However, it is inevitable that a phone’s signal strength will weaken a little when covered in its entirety by a user’s palm or fingers. We test all of our phones extensively and are confident that under normal circumstances reception strength and performance will be more than sufficient for the operation of the phone when network coverage is also adequate.”

I’m happy that HTC addressed this without a whole press conference, free bumper or movie tickets solution. Can we go back to talking bad about Sprint or something now?

Phonedog

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  • Anonymous

    So… really this is just one of those “you are holding it wrong” replies

    • Anonymous

      lol. it seems like it.

    • Ktwist

      I concur with that statement..

    • Tmobilenator

      That is and always has been a BS statement. That’s like buying a sports car and some one telling you you cant go over 40 mph with it.

  • http://www.facebook.com/people/Evan-Carter/583336419 Evan Carter

    I don’t get the idea of covering your entire phone and not expect to lose signal.

    • Me

      because everybody expects every item they own to always work, never fail, and fairies to come out of their @$$ and pay their bills too. That doesn’t mean a product shouldn’t work, but come on, this is getting old. That’s like people telling me that cell phone signal should be flawless 3 stories underground – it’s just as ridiculous. Sometimes, things can affect phone signal, INCLUDING (but not limited to) user usage and design flaw

  • Anonymous

    uuhh. T-mobile has the ONLY true 4G network in america.
    Sprint has the thickest “tube” with slow flow, and tmobile the longest tube with super fast flow!

    • http://www.facebook.com/MatthewSki Matthew Kalinowski

      what does that have to do with Death Grip lol

      • Anonymous

        IDK? david said, ” Can we go back to talking bad about Sprint or something now?”

  • Anonymous

    at least the iPhone had better customer service with the least unhappy people.
    I smell many returns.

    • http://www.facebook.com/people/Jeremy-Washington/100000190010519 Jeremy Washington

      you smell your bottom lip

  • Ktwist

    Seems like a simple solution would be to place the antenna on the top of the phone just above the camera where no one holds a phone at? Im not an engineer so im sure someone thought of this already but does anyone have any data suggesting it doesn’t work? I mean common, if we have engineers that can send a man to the moon and transmit voice and video signal to them, lets get this no signal bull out of the way. I know phones may have issues with how much tech you can fit in a phone without making it a brick, but HTC seems to be leading the pack with quality issues now. Let’s see, HTC HD7 (camera quality issue, antenna), HTC Nexus 1(antenna issues), Droid Incredible (antenna issues at launch), HTC Evo (screen lift issues at launch), HTC HD2(should we go there?), HTC G2 (Z-hinge loose) and so on. HTC claiming they put quality in design and it’s a key importance doesn’t fly with me anymore. Dont’t get me wrong now, HTC make some beautiful phones but that’s starting to not be as important to me as having a phone that works. It’s even more important to me because I actually sell HTC products and I’m tired of losing commission because of faulty products they put out. Again, Im not hating because I actually like the HD7 and HTC’s products, but i have hope they will build some better quality products for me to sell.

    • Anonymous

      actually when put next to your head to make a phone call it looks like a higher provability of looseing signal faster

    • Ktwist

      Oh and has anyone had any issues with the back cover not fitting flush with the edge on the HD7? You can see the SIM card showing thru for christ sake! Quality my ass, lol!

    • Ktwist

      Oh and has anyone had any issues with the back cover not fitting flush with the edge on the HD7? You can see the SIM card showing thru for christ sake! Quality my ass, lol!

    • dexter

      Putting the antenna also increases the amount of wireless radiation that goes into your brain. When the antenna is on the lower part of the phone, it would affect the bones greater. Much better to affect the bone than the brain. You want a tumor on your head?

      • mtnman

        Okay this hole “Radiation” in the brain as been studied for the last 10 years. And you want to know the results are? “Incunclusive” After 10 years of say’n “yes it affects your brain” “no it has no effect”. Scientist and reseachers still don’t know. This one ought to be put on Myth Busters and prove it Yea or Nea once and for all.

        • http://www.facebook.com/MatthewSki Matthew Kalinowski

          studies say that everything gives you cancer. its like the game of life monopoly edition pass go and collect cancer or 5 tumors no your brain lungs or liver. even kemo gives you cancer

      • Anonymous

        you can still get cancer in your bones though. head or any part of your body still ain’t good. God preotect us all…

      • Marbleceiling

        You really made no sense. Cancers of the bone will spread to other organs including the brain upon metastasis. Additionally, there has been no conclusive study, that has been unanimously accepted by the scientific community as conclusive to your statements, controversy ensues and reliability of such said data is questionable.

        Myeloid tissue of the bones produce red and white blood cells and platelets. The brain is a vastly oxygen and glucose dependent tissue. Meaning bone cancer would spread to the brain regardless.

        Your statements, do nothing more than cause a precipitous rise in fear, in individuals who otherwise do not know better, similar to yourself.

    • dexter

      Putting the antenna also increases the amount of wireless radiation that goes into your brain. When the antenna is on the lower part of the phone, it would affect the bones greater. Much better to affect the bone than the brain. You want a tumor on your head?

  • Krisrk

    “…when you molest a phone by grabbing it to tightly…” Please correct “to” to “too”. Thanks

  • http://twitter.com/airmattdog Matt Faraca

    Um. If I place my HD2 next to my HD7 on my desk there’s quite the difference in signal quality. The HD7 is struggling to get a signal, the HD2 has full EDGE. This is without me touching or holding the phones.

  • phonegeek

    when i hold my mytouch 1st gen it tends to lose signal a bit lol so yep

  • Dsim91

    All I can say is HTC makes the best phones, and if anyone wants to start listing problems, I say take a quick look at the competition. No phone is perfect nothing is.

  • DeathStarKiller

    sprint sucks

  • Sanjay

    I have the HD7 and like it a lot. Have not noticed any hardware issues. I am only waiting for MS to make some enhancements to the OS. It is a very good OS and I love the integration with Windows Live, Zune, etc. Once in a while I still have to re-start it because it seems to have a memory run out (i.e. can’t run Marketplace app for example because it keeps coming back to main menu, etc.). Re-starts are very fast but still annoying that they exist. Anyone else see this? I would still recommend it, it is nothing like the old OS and all OSs have their own issues.

  • Anonymous

    LOL–Love the last paragraph from this article, David. Awesome!! And yes, Sprint sucks!!

    IMO, I this is an issue with most of these newer smartphones due to placement of antennas. Again, the iphone4 brought it to light [seems like Apple/iPhone always starts something and everyone follows, right?! Lol] except they were stupid enough to actually expose theirs in the name of “making it look cooler?!” Normally a cover/protector of some sort helps. But whoever had that idea to place these antennas where they are currently placed must have been on crack, or figured the way they used a smartphone is the same way everyone else does. These are smartphones, not RAZRs or other old school feature phones…we grip them to use them especially then they have full touch capabilities.

    All in all, I think we’ll all be okay and figure out how to use our smart devices effectively eliminating our quirky way of doing things to allow max use of our devices. Eventually it becomes muscle-memory and you’d even forget it once had reception issues.

  • Anonymous

    LOL–Love the last paragraph from this article, David. Awesome!! And yes, Sprint sucks!!

    IMO, I this is an issue with most of these newer smartphones due to placement of antennas. Again, the iphone4 brought it to light [seems like Apple/iPhone always starts something and everyone follows, right?! Lol] except they were stupid enough to actually expose theirs in the name of “making it look cooler?!” Normally a cover/protector of some sort helps. But whoever had that idea to place these antennas where they are currently placed must have been on crack, or figured the way they used a smartphone is the same way everyone else does. These are smartphones, not RAZRs or other old school feature phones…we grip them to use them especially then they have full touch capabilities.

    All in all, I think we’ll all be okay and figure out how to use our smart devices effectively eliminating our quirky way of doing things to allow max use of our devices. Eventually it becomes muscle-memory and you’d even forget it once had reception issues.

  • Bbrown007

    At least they’re not calling out other manufacturers like YOU KNOW WHO. They’re not saying “hey, I’m not the only one with this problem, the other guys have the same problems, too” just like a 5yr old kid would do.

  • Paul1427

    I love HTC phones, but I’m not covering the phone with my whole hand. I’m only grabbing the bottom of the phone with my thumb and index finger. I shouldn’t have to worry about dropping calls from holding the phone comfortably. I deserver movie tickets! Wait, that came out wrong.

  • Anonymous

    Its just funny how one person post a video and now its like all the phone are like that! At least my phone works ok and dont drop any signal when I hold it. Watch this video and tell me if every HTC HD7 is acting this way! http://www.youtube.com/watch?v=HqOBwx1yO1c

    There could be some messed up units out there but I can speak for myself and MINE dont have this issue. Let me share a story; I was buying a 52 inch Sony TV and bought it at bestbuy, it was delivered to me and had a problem. Long story short, it took 3 TV’s for me to get a well functioning one! That dont mean that Sony TV is bad but I could have just gone on youtube and start posting stuff. Yet again its just me.

  • Grammatica di Polizia

    This is a hypocritical article or the “pot calling the kettle black” seeing how this Site helped feed this ridiculous non-issue, about four days ago.

    You say in here: “It’s high time this “antennagate” stuff goes to rest…”

    But a mere four days ago your story headline was:

    “T-Mobile HD7 Next Victim Of “Antennagate”?”

    In this article you say the antenna issue is a:

    “tired, frustrating argument that seemingly affects phones regardless of OS, color, food preference or geographic location.”

    Yet four days ago you said:

    “Reports are coming in that T-Mobile HD7 owners are experiencing similar reception issues to the iPhone 4 when holding their handsets in the “death grip” position. As represented in the YouTube video above, simply gripping the HTC HD7 in the hand firmly, drops the reception from four bars to one bar. While it isn’t nearly as bad as the iPhone 4, it does raise some eyebrows.”

    Really? What reports, whose eyebrows? The kooks who cup the phone with both hands and the cranks posting on YouTube?

    • Marbleceiling

      Well said, I no longer frequent tmonews because of this exact reason. When times are slow, David seems to post junk after junk just to keep the site alive.

      There are better places to get your news. In the inner circle of tech sites, and blog sites, seems like Tmo news depends on other sites for gaining their information, more than other sites depend on Tmonews.

      • now_onTMO

        well what do you expect? that david should stop posting anything completely and let the site be abandoned as if it never existed?

        and FYI this site is specifically for any tmobile related news, so how can you even compare this site to other ones that harbor varieties of news relating to smartphones or gadgets in general wherein the consistent flow of news is inevitable? and most of all , this is the site that you can get the latest news about tmobile and even news you wont even find on other gadget/smartphone sites..

        again this is a TMOBILE news site hence the name TMONEWS..

        it’s just that you and anyone else may be interested in learning news about other stuffs like android in general and not just anything tmobile and thus your enthusiasm in this site has derailed .. but i still frequent this site and follow them on twitter..

        i wouldnt have known about tmo’s data plans changes if it wasnt for tmobile…
        and for the record, it’s not like all the other android sites are giving the most informative and interesting news anyway.. LOL get real!

    • now_onTMO

      a nitpicker.. get a life and if you cant get one, go hack one into yourself.. flash one or something ..LOL

    • iEatFlowers

      OMG you again? You’re still not done??? GET A LIFE GET A LIFE GET A LIFE OOOOOOOO MMMMMMM FFFFFFFFF GGGGGGGG do us all a favor and get a life or go kill yourself! Please, you overcritical waste of space.

  • Grammatica di Polizia

    This is a hypocritical article or the “pot calling the kettle black” seeing how this Site helped feed this ridiculous non-issue, about four days ago.

    You say in here: “It’s high time this “antennagate” stuff goes to rest…”

    But a mere four days ago your story headline was:

    “T-Mobile HD7 Next Victim Of “Antennagate”?”

    In this article you say the antenna issue is a:

    “tired, frustrating argument that seemingly affects phones regardless of OS, color, food preference or geographic location.”

    Yet four days ago you said:

    “Reports are coming in that T-Mobile HD7 owners are experiencing similar reception issues to the iPhone 4 when holding their handsets in the “death grip” position. As represented in the YouTube video above, simply gripping the HTC HD7 in the hand firmly, drops the reception from four bars to one bar. While it isn’t nearly as bad as the iPhone 4, it does raise some eyebrows.”

    Really? What reports, whose eyebrows? The kooks who cup the phone with both hands and the cranks posting on YouTube?

  • Grammatica di Polizia

    This is a news site, right? That makes you guys journalists.

    As journalists you are supposed to investigate and research stories before posting them. You should also rely on your own expertise when writing.

    Nothing has changed in the FOUR DAYS since you posted the earlier story. Four days ago you should have been aware that graphic signal indicators are horribly inaccurate, that even no bars does not mean there’s no signal, and that there’s thousands of crank YouTube video posters who want attention. You also should have listened to what Mr. Jobs said when he held the press conference on the iPhone 4 antenna issue.

    The story back then should not have been “is the HD7 the next victim of Antennagate,” it should have been “Another crank antenna story appears on YouTube.” The thrust of the article could have been how absurd these “antennagate” stories are, simply for the fact that all phones have antenna issues, especially if the phone is held in a manner to force the graphic to reduce the number of bars indicated.

    You could have even made it interesting by saying “Reports are in that when the HD7 is inserted in one’s ‘ultra support bra’ the HD7 loses a signal. But HTC experts report that such only happens with big-chested women, so they say after observing this phenomena on about 2000 women, a study that took over a month.”

    It is better to not post stories instead of stuff that shows Tmobile News journalists are anything but.

    • iEatFlowers

      get a life…

  • now_onTMO

    im more into samsung phones than HTC… i dont know why, it’s probably because i got such a bad impression on them when i felt the my touch phones.. LOL.. i just hated how that felt.. and i compared the droid incredible to the moto droid… and hearing all the bad things about their hardware.. especially the dust under the screen thing , and light leaks.. i mean how could they release those defective phones in the market, it only made me think that their phnes are not built really well… i know that samsung has their own issues as well , but at least their not on the external buil/aspect of the phone that you will actually touch and use.. i can live wiht software issues , but not with defective hardware…

    but HTC is not bad, just not my favorite.. LOL

  • Ccgxdandroid

    I’ve had htc since 2006 when the ppc 6700 came out then i got the 6800 then the g1 and now the tp2, obviously i LOVE htc. only one thing erks me tho the tp2 is wm,(its good but needs more in the market that actually works) i do have it rooted android its just not the same. htc needs a phone with full 5 row qwerty with android, cam with flash, and more hardware keys like the 6800 had. maybe a track ball or arrows.Thats all im lookin for. until then i stickn with my tp2.

    • Eleni

      The G2 fits that bill, although the only hardware key (besides the 3 quick keys on the keyboard) is a camera button. It also has a trackpad and is running stock Froyo…

    • Eleni

      The G2 fits that bill, although the only hardware key (besides the 3 quick keys on the keyboard) is a camera button. It also has a trackpad and is running stock Froyo…

  • Ccgxdandroid

    every1 shouldnt buy any of this new junk

  • Big_Evil20042002

    windows phone 7 sucks android is the best