Best Buy Posts Nexus S Frequently Asked Questions

There is little question that the Nexus S is the T-Mobile phone of the minute but for some, confusion has set in for where and when they can purchase this phone. Hoping to remedy that Best Buy has posted a Google Nexus S FAQ on the Best Buy Mobile blog with some helpful reminders on dates and where you can purchase the phone. We’ve highlighted some of the more important questions below but hit the link for the full shebang.

Best Buy Mobile

When will the Google Nexus S be available to purchase?

The Nexus S will be available after Thursday, December 16, 2010

Where can I buy the Nexus S?

The Google Nexus S can be purchased at Best Buy stores, Best Buy Mobile stand-alone stores, Bestbuy.com and through our dedicated call center (866-813-2021).

Will my local Best Buy be carrying the Nexus S? I talked to the staff there and they didn’t know.

Sorry for the confusion. We are still in the process of getting all of our stores prepared for launch. The Nexus S will be available on launch date in both locked and unlocked versions at all Best Buy stores, Best Buy Mobile stand-alone locations and http://www.bestbuy.com/

Will Best Buy Mobile stores that don’t usually sell T-Mobile carry the Nexus S, since it’s an unlocked device?

Yes. There will be inventory in all stores, as well as available for purchase online as a T-Mobile device and shipped to home.

Do the same prices apply to new purchases and upgraded contracts?

Yes. The device can be purchased for $199.99 with a 2-year new or upgrade activation or $529.99 for an unlocked phone with no contract and no activation.

If I purchase a full-price $529 Nexus S, will I be locked in to a 2-year contract?

No. Outright device purchases won’t require a contract.

If I’m unable to upgrade and renew my account, can I still add a new line to my plan and get the Nexus S for $199?

Yes, however, you will need to change your account over to a family plan if you are currently on an individual line. Note: pricing for various activation types is not confirmed yet.

Can current T-Mobile customers purchase the Nexus S locked for T-Mobile for the $199 price?

Yes, with a qualifying upgrade activation. Customers http://www.bestbuymobile.com/upgradechecker/

Can I purchase the Nexus S online and pick it up at a local store?

In-store pick-up for online Nexus S orders will not be available, at least for the first week of sales. Home delivery will be available.

Will T-Mobile handset insurance still apply for this handset?
T-Mobile will not be selling the phone so they will not be offering their insurance. We recommend Best Buy’s Geek Squad Black Tie Protection.

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  • JustMike

    I’m happy to see at least they seem to be open to family plans this time!

  • http://twitter.com/SphericalPuma Alex Fischer

    I think Best Buy is putting out some wrong info. This phone is unlocked no matter if you buy it with a t-mobile contract or outright: “The Nexus S will be available on launch date in both locked and unlocked versions” it makes it sound like you can either pay 529 for a t-mobile only or 529.00 for totally unlocked. I’m sure they mean the locked versions are unlocked but just tied to a contract, but they really need to clear that stuff up. I understand it perfectly, but you may get people who don’t quite understand what they are talking about.

    I dropped by my local best buy store and asked if they would be selling it and the manager of the mobile department said they couldn’t because they don’t sell t-mobile service. When i told him that the site said all locations would be getting it regardless of service, he told me that their vendors were getting angry with them for selling unlocked phones….I smiled and walked away. Somebody will have to tell me how he became the manager.

    • Mrbestbuy

      What he is implying is that the phone will be unlocked if you buy it at the full MSRP and it will not be binded to T-Mobile unless you opt for a contract. The phones bought under contract will have to be unlocked later with a code to use with other carriers. So if you buy the unlocked version, it can be used with any carrier right out of the box while unlocked versions will need a code to be unlocked.

      • EnglishTeacher

        What he is implying is that the phone will be unlocked if you buy it at the full MSRP and it will not be binded to T-Mobile unless you opt for a contract. The phones bought under contract will have to be unlocked later with a code to use with other carriers. So if you buy the unlocked version, it can be used with any carrier right out of the box while locked versions will need a code to be unlocked later.

        • Jack

          No, just as with the purchase of the N1, it is unlocked no matter what. I purchased my N1 with a contract, and it works elsewhere with no code. Unlocked is unlocked. Its the “discount” that he is saying can’t be sold because the other “vendors” are whining.

      • http://twitter.com/FR35HM1NDZ Jamille Browne

        No even under contract it would still be unlocked.

  • Kp

    After 12/16? So it’ll be in stores 12/17?

    • JustMike

      And 12/18, 12/19, etc.. I guess they didn’t want anyone to think that it was a one-day offer, but still a strange way to phrase it, I agree.

  • going_home

    Well there it is in black and white :
    —————————————————————————-
    Does the Nexus S support T-Mobile’s 4g network?
    No. The Nexus S is a 3G device and does not support HSPA+ data.
    —————————————————————————-

    I guess I wont be getting one of these phones then.

    • YOOivansterr

      Lol, you said that at phandroid.com too.

    • YOOivansterr

      Lol, you said that at phandroid.com too.

  • Smsmn71

    Nexus One was a revolutionary device when it came out and displayed technology that was superior to any phone for over a year and no phone has ever done that – Nexus S is already outdated. If Nexus S had a dual core processor which Samsung has already available and HSPA+ technology – then and only then would it come close to a revolutionary device – I will keep my Nexus One as its already a better looking phone and will be getting Gingerbread anyway. Show me a revolutionary device and I will upgrade. Otherwise this Nexus S device is already ancient and outdated in my opinion.

    • somebody

      how do you know whats going on behind door at Samsung?

      • Smsmn71

        This is old news

        Samsung Unveils Cortex A9 Dual-core Mobile Processor. look it up

  • NexyOneFtw

    i bought a brand new nexus one with the dock the day google announced the nexus s and im not regretting it at all.

  • http://www.facebook.com/people/Simon-Yu/100000989859895 Simon Yu

    So it’ll be 529$ like the original? Sounds good.. cause being a retailer.. Best Buy overprices additionally, IE the G2 is 599.99 at Best Buy (I believe it’s 599.99 or 549.99 either way its more then the price at T Mobile retail locations.)

  • Anonymous

    “Can I buy the Nexus S at a T-Mobile store?

    No, T-Mobile stores will not be carrying the Nexus S at launch. Best Buy stores, Best Buy Mobile stand-alone stores and bestbuy.com and are currently the only points of distribution.”

    It won’t be sold at T-Mo stores “at launch”, so does that leave open some wiggle room for T-Mo to carry it in the future? Is it possible that the Nexus S will be a Best Buy exclusive just for the holidays? I’m not a huge fan of this phone, but I do think it would be a boost to Magenta if it was given a full-campaign and support from T-Mobile a couple months from now.

  • Derrickps3

    will the Nexus S get betrayed like the BH2 and possibly the vibrant as well??? LOL

    • http://twitter.com/FR35HM1NDZ Jamille Browne

      Wow that was an extreme fail comment. smh… just… just go somewhere please. I mean honestly are you really asking that about a Nexus device?? I hope you just were quoting someone else and forgot the quotes because there is no limit to how absurd that comment is. I mean that is extremely ridiculous.

    • Anonymous

      no

    • Anonymous

      no

    • Anonymous

      no

  • Jp2dj1

    FAQ:

    Q)The Nexus S has Gingerbread, so that mean can i eat the phone???
    A)……………………..no

  • Petey

    anyways… any news regarding iphone coming to T-Mobile?

    • Anonymous

      no

    • http://twitter.com/ajanelena Aja Hemphill

      fail

  • ryan

    why is the discount + the etf less than paying outright. if it works on att 3g then you have a work around right there. 400 unlocked for tmobile and att with no contract!

    • Anonymous

      It won’t be that easy because in addition to paying T-mobile’s ETF, you’ll have to pay Best Buy’s ETF, whatever that may be. And then it won’t work on AT&T’s 3G network either, just EDGE internet speeds.

      • http://twitter.com/FR35HM1NDZ Jamille Browne

        That doesn’t really make any sense. That means you will have to pay 2 early termination fee’s???

        • Anonymous

          I am not sure about best buy’s policies, but every store almost any store that sells second party cell phone make you pay them an ETF if canceled during the first 180 days. ie: Amazon, Wirefly, Costco, and many more. That is why you always need to ask about this, or read the fine print.

  • DeathStarKiller

    guess I am skipping on this phone. I hate bEST BUY. everything is overpriced and the people that work there are noticeably fake and are just there to collect commission. I hope Best buy disappears like circuit city did…..

    • BestBuyMobile

      Everybody is Entitled to there own opinion but I work at Best Buy Mobile and most of the time are phones are cheaper then the corporate store if not free with a new activation or eligible upgrade. Plus we have no mail in rebates are price is the price you see on the tag. thirdly we don’t get commission like every other cell phone dealer so we don’t care if you don’t want to buy everything or not…..I am sorry you had a bad experience at the best buy you went to but not every store is the same and you are very misinformed.

      • :)

        our*

  • http://twitter.com/mrjlwilliams J. Williams

    I’m glad they are getting ready for all the Q & A. People will have tons of questions…but at least they are getting ready. I really hope they don’t sell out before I can get over there.

  • Darnell

    They forgot to include:
    Q: Does it have a MicroSD slot?
    A: No.

    They did at least mention it does not even support so-called 4G.

    Till T-Mobile can come up with an Android device that has a 4.3 inch screen, MicroSD and supports 4G, I’ll pass. My HD2 with Android runs just fine, has more storage capacity and a bigger screen than the Nexus S.

    • Anonymous

      Win.

  • http://twitter.com/mrjlwilliams J. Williams

    Get over it…don’t like it, move on. David..please get rid of this guys.

    Q. Can you afford the device?
    A. No
    Q. Are you here just to complain?
    A. Yes.
    Q. Do you even HAVE T-Mobile?
    A. No
    Q. Are you a hater?
    A. Yes
    Q. Should you just leave this site?
    A. Yes..

    • http://tmonews.com David

      Who are you referring to?

      • Chatter

        Multiple personality syndrome? Both are the same person having an internal fight?

        • Anonymous

          lol….funny

      • http://twitter.com/mrjlwilliams J. Williams

        Just so you know, I’m talking about all the bashing that I read on here about T-Mobile and whatever is posted. You have posted many comments like mine on Twitter, so I don’t even know why you would reply to me with that question. ‘who am I talking about?’ Come on man…

        • http://tmonews.com David

          Come on dude, you want me to start banishing people because they don’t like T-Mobile? I won’t do that, this is a public site and I won’t police comments simply because someone doesn’t like T-Mobile. That’s every site, people post negative and disparaging remarks about whatever carrier is the flavor of the moment. Not to mention your comment as it was originally stated definitely that you were speaking toward some individual or person that you wanted banned.

          “David..please get rid of this guys.”

          So you have something singular and something plural there, if it had said please get read of these guys I wouldn’t have asked my question as it was so forgive me for not understanding your statement. I just won’t ban people that easy, just because they don’t agree.

        • http://twitter.com/mrjlwilliams J. Williams

          One thing that bothers me, is that you guys really hide behind this net…really do.

          Now. First of all, I didn’t say ban anyone. Stop reading so far into it like the other guy. I like you target certain people, me for one. I remember several of my other post where I was tying in bold, or CAPS. You jumped on board with your other little buddy…and starting telling me people don’t like that. You blocked me out that time. Then, some guy makes a silly comments, and I call him a clown. You block me stating this is a family site or something like that and not to call people names. Well, if you read right up above…there is someone saying the word Fuckin, no blocking on that huh? I really can’t believe all the support I’ve given this site…and this is what I get in return. I’ve put your site on most of my videos, which are seen all over the net. Because I thought this site was a little better than some others, but I can truly see now how you guys operate. I think I will move over to another site…because YOU are truly bias. Its like you can see right through the screen…amazing!! I’m done with this site..you can disable my forums account, because I won’t be back. Sad…but that is just how it will be. I won’t promote this site anymore like I’ve done for the last year on my videos…have a good one.

        • Anonymous

          That is very true!

          BTW… can you give me link to yuor vids?

        • http://twitter.com/mrjlwilliams J. Williams

          I deleted it myself…That’s how long I’ve been telling others how great this site.

          Date Registered: August 27, 2008, 10:31:08 am

        • http://tmonews.com David

          Ok well, I just replied to your email to me, hopefully cooler heads will prevail.

        • http://tmonews.com David

          Come on dude, you want me to start banishing people because they don’t like T-Mobile? I won’t do that, this is a public site and I won’t police comments simply because someone doesn’t like T-Mobile. That’s every site, people post negative and disparaging remarks about whatever carrier is the flavor of the moment. Not to mention your comment as it was originally stated definitely that you were speaking toward some individual or person that you wanted banned.

          “David..please get rid of this guys.”

          So you have something singular and something plural there, if it had said please get read of these guys I wouldn’t have asked my question as it was so forgive me for not understanding your statement. I just won’t ban people that easy, just because they don’t agree.

        • Bobert

          j williams is all butt hurt because Justin Bieber wont follow him on Twitter

    • Darnell

      I am a T-Mobile customer, can more than well afford the device and have no problem speaking in forums about what I as a T-Mobile customer am looking for my carrier to provide in a device compatible with their network.

      David, please continue to allow constructive feedback. You’ve never censored me and know I’m not around for bad intent.

      I will mention, it is a very elitist and personal attack to try and talk down to someone under the assumption they can’t afford a device. If someone comes here who really can’t afford a device, I would hope they are treated with a little more respect. Let’s be more civil and continue discussion about the device.

      • http://twitter.com/mrjlwilliams J. Williams

        Just getting home, and saw this reply. You people kill me talking me being so sensitive about what you read on the net. Get over it. I made a statement that most people agree with, but really don’t look too far into it. But don’t tell me I’m not civil, that’s just silly. I think you need to read some of the other comments posted in here. Mine is very small when you compare. None the less, I didn’t point anyone out…nor do I know you. So if anything I stated fits your profile, so be it. But you seem to be a little uptight about it…move on and let it go.

  • ABC

    $529 full price with no 4G (HSPA+) ?

    • http://twitter.com/iDiotGear Rob Daman

      exactly. it’s just a blacked out version of a galaxy s phone to me. like buying a cadillac escalade but it’s basis is still a chevy tahoe.

      • Elliott

        I think you all miss the point. After a certain point, hardware doesn’t matter, software does. And having pure Google means that you are guaranteed the the latest software.

        A couple of points:

        (1) there are extra cost savers like free wifi sharing–stuff that should be free on all android phones, but the carriers bastardize the software. By going with Nexus S, you don’t get nickel and dimed for features.

        (2) this is the developer phone that Google uses. Which means the software is optimized for it. Which means that you’ll probably see speed increases (gingerbread alone will do that) that isn’t reflected in the hardware specs.

  • Sixmilliondollarman

    Gentlemen, we can rebuild him. We have the technology. We have the capability to build the world’s first best cell phone. The Nexus S will be that phone. Better than he was before. Better…stronger…faster.

    YA RIGHT!!!! This is a piece of junk.

  • Bobert

    Thanks google for deciding for me that I don’t eed an sd slot.
    Fuckin. douchebags.
    Some of those google engineers look like they will never get laid so cannot appreciate storing nude photos on an sd card

  • NexyOneFtw

    dammm how many galaxy s phones do we need sammy? geez!! every carrier has it and now sammy gave the last piece to google.so when is Nexus 2 coming by HTC?

  • Jmpmn6

    I dont get the hype on this phone..because its 2.3? g2 and mytouch are comparable.

  • Iceman721

    Some of you are missing the point with this phone. It will run Gingerbread and will be the most polished cutting edge implementation of Google’s newest version of the OS. The processor although not dual core is still an improvement over other Android phones because of the graphics performance improvements in Hummingbird over the Snapdragon. Battery life is improved. Call quality is excellent and the antenna in this one isn’t in the bottom of the phone like the inherent HTC Nexus 1 flaw which impaired reception. The screen is also larger with lower power consumption.

    I own a Nexus 1 and am a T-mobile customer. I bought my phone unlocked and plan on picking this one up as well. I can’t wait to see what the next year holds in the new applications that will take full advantage of the platform. I have an 8GB card in my phone and haven’t filled that up. It would have been nice to maintain the SD card slot but with the bump up to 16GB of storage it shouldn’t be a big issue. I don’t need an HDMI out on a phone. HSPA+ support IMO should have been included but I also am not eager to pay another 10 a month for broadband like speeds. A larger 3G network on T-mob would be bigger news to me than more speed through HSPA+. There still isn’t a way to beat being able to wirelessly tether my phone to my laptop and not have to pay anything extra for it. That alone is worth the $100.00 premium for this phone.

  • Iceman721

    Some of you are missing the point with this phone. It will run Gingerbread and will be the most polished cutting edge implementation of Google’s newest version of the OS. The processor although not dual core is still an improvement over other Android phones because of the graphics performance improvements in Hummingbird over the Snapdragon. Battery life is improved. Call quality is excellent and the antenna in this one isn’t in the bottom of the phone like the inherent HTC Nexus 1 flaw which impaired reception. The screen is also larger with lower power consumption.

    I own a Nexus 1 and am a T-mobile customer. I bought my phone unlocked and plan on picking this one up as well. I can’t wait to see what the next year holds in the new applications that will take full advantage of the platform. I have an 8GB card in my phone and haven’t filled that up. It would have been nice to maintain the SD card slot but with the bump up to 16GB of storage it shouldn’t be a big issue. I don’t need an HDMI out on a phone. HSPA+ support IMO should have been included but I also am not eager to pay another 10 a month for broadband like speeds. A larger 3G network on T-mob would be bigger news to me than more speed through HSPA+. There still isn’t a way to beat being able to wirelessly tether my phone to my laptop and not have to pay anything extra for it. That alone is worth the $100.00 premium for this phone.