What Is Going On With The Dell Venue Pro?

Man, the Dell Venue Pro just can’t catch a break.  Now there are reported issues reading the SIM card.  This comes on the heels of Dell announcing last Friday that production was being “ramped up” and that the launch would come with greater fanfare.  Assuming of course that the Wi-Fi issues are fixed, news of the SIM card trouble just looks bad for Dell who has yet to really make a name for itself in the mobile world in terms of manufacturing devices.

Dan Seiden, a TmoNews reader, took to the interwebs to make this info known as he spread the message to various sites and his experience, as it turns out, isn’t unique.

Just wanted to drop a note to you.. I got a call about replacing my Engineering Sample Dell Venue Pro over the weekend. I had not been having too many issues with mine but they had replacement units in and I went down to the Microsoft store. After getting there, they exchanged my phone and I thought I was going to be happy with a newer unit that seems to have a slightly better build. Popped my SIM card in there and was faced with a SIM card error message. Having lots of phones, I figured the card was not seated and opened it up and reseated it. Well, to make a long story short.. I tried three different SIM cards in two other units and none of them would take the card. Getting home and looking over the forums it seems this was happening with all the units that had gone out. Seems like someone at Dell is going to be getting fired..

I just received an email back from Dan who was told by the Microsoft store that out of the entire batch of Dell Venue Pros they received, only one would accept a SIM card. We’ll keep watching this story as it develops but, as of right now, Dell needs to get in front of the news before the handset suffers any more bad press.

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  • YOOivansterr

    Who cares about this while the Nexus S is floating around?

    • http://tmonews.com tmonews

      I care about this as will many others, stop trolling the Windows Phone 7 posts.

      • YOOivansterr

        God help you sir.

        • Sapphire3g

          I’m a windows mobile/phone hater 100%, but I do not go into their blog postings and trash talk them. Some people just don’t learn manners, or some just cannot be taught them. Or, maybe they weren’t taught them.

        • bloz

          God help you. You are not help nor informative. The old saying if you do not have nothing nice to say do n’t say anything at all. And I have been an owner of multiple platform mobile devices.

    • YOOivansterr

      @ Sapphire3g, 1) No one went into any blog and trash talked ” them ” I simply asked a question.
      2) Again, I only asked a question, I don’t see your reason to including irrelevant comments on manners as no one has shown that they have no manners. So fix yourself.
      @ bloz Lets not be a hypocrite here. We have all said something that wasn’t nice before. So don’t start acting all wise and shiz because your not your just being a 2 faced hypocrite. & What you want a cookie for being an owner of multiple platform mobile devises?
      @ ” DAVID ” Thanks for answering my question, that was a very nice thing to say for a ” MANAGING EDITOR ” to say. I was extremely … EXTREMELY curious about my question. LMFAO SIKE.

      P.S: ANDROID FTW. Live Tiles … thats all you have … * laughs in your face and walks away *

  • http://pulse.yahoo.com/_HK7ALWU4PMZC7SUZ4NZLXDT6R4 Chad

    Man this sucks i was really hoping for this to turn out good, i wanted to buy but im re-thinking that i’ll wait til Q1 2011 to see what T-mo cooks up

  • http://pulse.yahoo.com/_HK7ALWU4PMZC7SUZ4NZLXDT6R4 Chad

    Man this sucks i was really hoping for this to turn out good, i wanted to buy but im re-thinking that i’ll wait til Q1 2011 to see what T-mo cooks up

  • http://twitter.com/_trife Jesse W.

    Hopefully they can fix this. But man, after all the issues I’ve had in the past with Dell products, I can’t really say I’m surprised.

  • http://twitter.com/_trife Jesse W.

    Hopefully they can fix this. But man, after all the issues I’ve had in the past with Dell products, I can’t really say I’m surprised.

  • http://c0rinne.net Corinne

    I really wanted one too. But this makes me have, 2nd, 3rd, and 4th thoughts.

  • Zack

    If this error gets fixed and I finally win big at gambling, then it might replace this constantly dropping of network phone they call a g2. My cliq has better network reception than this G2. Not so worried about the speed capability difference since I ony seem to get 3 mpbs on my android devices.

  • RYU-KEN!

    that’s it…getting the HTC7. HTC should have come out with a potrait phone. It would have destroy any PR for the Venue PRO. I dont think Dell can bounce back from this…They would need to take it off the product line add 4G capability, copy & paste and anything that could be missing from a quality phone.

    I am sure that Windows Mobile 7 is totally ashamed of Dell’s mess-ups like a teenager with a mom who tries to be cool only to look like an idiot to all the teenager’s friends.

    SHAME DELL, SHAME !

  • purrungas

    Dell builds P.C.s what do you guys expect? sorry to say that, but the one thing that I do not understand is whyT-MOBILE USA only got one WP7? are kidding me? ATT got 3, well meet the challenge and get 3 to compete, myself was waiting for the HTC phone with this new OS but the HTC HD7 as nice as it is, just too big for my taste, then the Mozart (top of the line) goes to Europe….. what the F!@#$%^ is going on?

  • Hugo Stiglitz

    I’m very disappointed that this phone is having so many issues. Unfortunately it’s shortcomings will honestly make people doubt windows phone 7 as a whole, which I wholeheartedly agree with. I don’t know if microsoft played a role at all in the choosing of hardware for these windows 7 phone devices, but so far I’m very saddened by the quality of BOTH the hd7 and now the dell venue pro. These companies have obviously dropped the ball and because of it windows phone will suffer severely among perspective buyers. I’m honestly a fan of the OS but the quality and caliber of phones that have been released so far are pretty horrible.

    • Steve Jobless

      There really is no need for dual-core processors or FFC at this stage in the production. You see how smooth the OS is as of now. Although the HD7 should have at least upgraded the screen resolution.

  • ur momma in houston

    its a windows mobile phone pos ! what do you expect people…

    • Hugo Stiglitz

      We expect people to generally know the difference between hardware and software. Windows phone 7 is simply the software, all of these problems are hardware problems. Saying “It’s windows phone 7 device what do you expect” just goes to prove your own ignorance. There have been more than a few android devices that have been plagued with hardware problems.

      • ur momma in houston

        windows phones sucks period!! and wont get you anywhere get an android

        • The Dude

          you’re pretty retarded

        • ur momma in houston

          yea sure i guess i bet u own some wack as$ phone like a blackberry or a windows mobile there garbage and you my friend is truely retarded u dumBas$!!!

        • The Dude

          You’re retarded. Figure out the difference between software and hardware.

        • The Dude

          You’re retarded. Figure out the difference between software and hardware.

        • Under the Bridge

          Do not feed the trolls.

        • Steve Jobless

          What school in Houston did you attend? That way I’ll be sure not to send my children there.

  • Vibrant Addict

    Poor Dell. I hope all the issues are fixed and a proper device is released. If they’re able to implement proper hardware on WP7, they’ll be the ones pushing to get RIM out of the business world. Competition 101.

  • somebody

    does anyone really care anymore.. really ?? common lets move on

    dell + your purchase = misery

  • http://twitter.com/rekaviles rekaviles

    Gingerbread / 2.3 is being pushed .. http://goo.gl/fb/JokEC

  • Anonymous

    Its a Win7 phone and its Dell, you know it wont work properly. Hardware is a mess and software is even worse, its made by MS.

    • Induzen

      classic troll…

  • Tony

    I’ve been waiting and looking out for this phone for the past month, but with all its recalls its hard to wait any longer let, let a less even thinking about getting it anymore. Too bad this is a phone I really wanted so I guess hd7 it will be.Dell you left me with no choice.

    • Crownpuma

      Tony,

      I am with you my friend. Bad product.

      THIS IS NOT A WINDOWS MOBILE 7 ISSUE, GUYS!

      It is all Dell on this one. Dell needs to fess up and say that it is their fault.

  • http://twitter.com/edfungus edfungus

    sigh, Dell had a come back shot..but they just had the screw it up didn’t they?

  • Jay

    dell is a fail not wm7..and im an android fan boy…

  • http://www.reverbnation.com/thatclevaguy Thatclevaguy

    I may be alone here but I have a Dell laptop I bought in ’05 that I’m using to post this comment and love it. Of course, this is one piece of hardware in the hands of one end user, but I was looking forward to this release because of the keyboard. I like windows but as far as the new os, I’m skeptical as to how much we are giving away. I like the deep customization choices of Windows 6.5, And the cabs and apps that go even deeper. I feel that the gap between the knowledge we had of technology 10 years ago and the knowledge we have today widening. And the cell manufacturers are picking up on this and are closing down os’ to limit user confusion. Are we getting dumber????!!!

  • http://www.reverbnation.com/thatclevaguy Thatclevaguy

    I may be alone here but I have a Dell laptop I bought in ’05 that I’m using to post this comment and love it. Of course, this is one piece of hardware in the hands of one end user, but I was looking forward to this release because of the keyboard. I like windows but as far as the new os, I’m skeptical as to how much we are giving away. I like the deep customization choices of Windows 6.5, And the cabs and apps that go even deeper. I feel that the gap between the knowledge we had of technology 10 years ago and the knowledge we have today widening. And the cell manufacturers are picking up on this and are closing down os’ to limit user confusion. Are we getting dumber????!!!

  • Anonymous

    How cares about win mobile, I know choice is good and competition is good bla bla bla, but folks take your pick iphone or Android. win mobile is dead, get over it. If it was worth its salt we would know about it by now, like we did with Android it was an instant success. I know the truth hurts move on.

    • http://tmonews.com David

      The truth must equally hurt with the idea that your “argument” is full of holes and hardly formulates any argument at all. What proof do you provide that Win Mobile is dead, especially since today it is known as Windows Phone 7, also showing your lack of detail. Stop trolling.

      • Anonymous

        win mobile – win phone 7, it really does not matter at this point. true we don’t have a crystal ball to say this or that but im just going on a hunch that leads me to believe that win phone 7 will flop. this is based on early sales and the basic flow of chatter on the Internet. today as we all know tech runs at an alarming pace. Android was an instant success, one look at an early video back in the day and I as others knew this was going to be big. Dave one look at this attempt by MS and one clearly sees that it will flop. I know windows people want to see this make it, but I just dont see it. And yes this is all going on guesstimates ” yes not a real word” and rumors and info around the web, but at the end of the day that what this site is about rumors and hearsay. And my personal feeling says it will flop. Another indication is that MS is bringing back the kin, and i see this as an attempt to alighn with facebook as a partner in hopes of riding there coat tails, Im taking this as a sign from MS that they are aware that ther win phone 7 is failing. Lets make it interesting ill bet $50 bucks that it will flop. im marking it in my calander this time next year, if its doing good ill paypal you 50. you up for it?

        • http://tmonews.com David

          Forgive me if I’m not a betting man, but personal feelings and rumors don’t really go hand in hand. I have a personal feeling it will rain tomorrow, but rumor say it’ll be sunny, which do you think will be right? Don’t knock something until you have tried it, I laugh at all the armchair quarterbacks expecting Windows Phone to fail out of their undying love for Android, if only because they see every new OS as a threat to their precious Android operating system. Sorry, there can and will be a coexistence of all these platforms but at the end of the day, everyone benefits from choice. I’m using wp7, I have every reason to believe it’ll be a success.

        • Anonymous

          The weather guy is not basing his decision on rumors, he is basing it on accurate models and a basic hunch and a gut feeling of experience on his part. And you can try something, but at the end of the day stinky french is stinks and you just know you want no part of it.

        • http://tmonews.com David

          Again, your entire argument is based on a personal opinion, not facts. Let’s debate this again a year from now and at that point where can determine where all the OS systems will stand, it would just as easy for me to say Android would have a fall from grace and be dead in the water as it is for you say that Windows Phone is going nowhere.

        • Anonymous

          “I’m using wp7, I have every reason to believe it’ll be a success. ”

          like you said its all personal opinion, we’ll talk this time next year about this. Can’t wait.

        • Anonymous

          my god just give it up already. you hate wp7, we get it. don’t try to make up stuff to try to justify your reasoning. hell, did you give android a chance when the g1 was the only game in town? i seriously doubt it. you were probably all, “what is this android thing? iphone guys! android is dead in the water.”

        • Anonymous

          my god just give it up already. you hate wp7, we get it. don’t try to make up stuff to try to justify your reasoning. hell, did you give android a chance when the g1 was the only game in town? i seriously doubt it. you were probably all, “what is this android thing? iphone guys! android is dead in the water.”

        • Anonymous

          I never had an iPhone never will, when the G1 came out even without picking on up I knew this was the phone for me. Before Android I had regular old flips “symbian”. Win phone mobile 7 whatever is dead, and early numbers and Internet chatter support that. You should get an Android tomorrow on black friday.

          Android rules.

        • Chatter

          Dude – I understand why you may FEEL that way but facts MAY turn out to be different. Lets assume Windows Phone 7 fails. What do you get out of it? If it succeeds, how do you lose? iOS took a while to mature and frankly I prefer it to Android. Many people on this site will disagree with me. Either way, my personal feelings are only valuable to me – no one else. I have played around with the HD7 and I can tell you that in initial use, it is much simpler to comprehend than Android. First time smart phone buyers may start picking it up for that reason. Don’t underestimate the power of Microsoft. The one thing that they and Apple have is that their software is not “bastardized” by phone manufacturers like Android. Enjoy your phone and stop complaining about an OS that you have minimal (or no) experience with based on “internet chatter”.

        • Anonymous

          it may turn out different but i seriously dough it, and i get job security out of it. Ms is not a mobile company, Apple is a hardware company and Google is a an ad web centric company. out of all of them from the ground up Google has the edge in the mobile market hands down.

        • http://tmonews.com David

          Ok, again, that entire statement was a personal opinion, none of it based by facts, especially Apple being a hardware company which if memory serves has done very well for them. If I recall correctly, there is a device out there called the “iPhone,” might go by a different name though and I heard its a decent seller.

        • Chatter

          I am not sure what you mean by “job security” but that is ok and I hope things stay strong for you on the job front. I can assure you though that neither iOS nor Android is going anywhere soon and in fact, Windows can only push them to do better. As you and David have discussed here, only time will tell. The problem with most blog posts/criticisms is that it is posted by “above average” users that make up a small segment of the overall market. Just like Nokia is still #1 worldwide despite all the Android love shown on this site, Windows has room to grow and be a success.

        • Justaphoneuser

          Android was NOT an instant success. I know, I was one of those that got a G1, and man it took 6 months before another Android phone even made it out in the US. Let me tell you, the G1 got some serious sneers. Microsoft has launched with 6 reasonably good phones, and an os that more stable then android is still today. WinMo sucks by today’s standards, but WP7 (the new Microsoft os) rocks. Android took a year before it started to gain traction!

          P.S. WinMo did not always suck. In fact, before ios it was considered to be the most usable mobile os.

        • Anonymous

          dude think about it Google comes out with a phone that no one knows anything about and in three years it has beat the iPhone and on its way to beat nokia for the number one mobile OS in the world. All this from a search company, MS has had win mobile for years then the kin now this win phone 7 thing whatever you call it. Lets face it they CANT make a phone if there life depended on it, and at this point it kind of does, they should abandon there mobile efforts and try to make Windows a great OS that it once was.

          Anyway Android Rules.

        • Anonymous

          dude think about it Google comes out with a phone that no one knows anything about and in three years it has beat the iPhone and on its way to beat nokia for the number one mobile OS in the world. All this from a search company, MS has had win mobile for years then the kin now this win phone 7 thing whatever you call it. Lets face it they CANT make a phone if there life depended on it, and at this point it kind of does, they should abandon there mobile efforts and try to make Windows a great OS that it once was.

          Anyway Android Rules.

        • Justaphoneuser

          Android was NOT an instant success. I know, I was one of those that got a G1, and man it took 6 months before another Android phone even made it out in the US. Let me tell you, the G1 got some serious sneers. Microsoft has launched with 6 reasonably good phones, and an os that more stable then android is still today. WinMo sucks by today’s standards, but WP7 (the new Microsoft os) rocks. Android took a year before it started to gain traction!

          P.S. WinMo did not always suck. In fact, before ios it was considered to be the most usable mobile os.

    • jonH

      Anyone that’s taken a marketing class knows that in order for a company to succeed, especially a mature company like MS, it has to reinvent itself every couple of years. That’s what is happening in their mobile market. Windows Phone 7 puts the iPhone out of style. For a display device, it’s much more enticing to look at this eye candy than the tacky Android and iPhone grid systems, not to mention Live Tiles hold a lot of unique potential. Major apps are there, but of course it still has a long way to go. It’s (Zune) not quite as DRM intensive as the iPhone (iTunes). I have to support it because I love the competition and fresh, innovative design. I got the Samsung Focus although I was also looking at this phone also because it had the added bonus of Gorilla Glass. Open Source has it’s cons too and I think the Windows Phone 7 strikes a good balance.

    • jonH

      Anyone that’s taken a marketing class knows that in order for a company to succeed, especially a mature company like MS, it has to reinvent itself every couple of years. That’s what is happening in their mobile market. Windows Phone 7 puts the iPhone out of style. For a display device, it’s much more enticing to look at this eye candy than the tacky Android and iPhone grid systems, not to mention Live Tiles hold a lot of unique potential. Major apps are there, but of course it still has a long way to go. It’s (Zune) not quite as DRM intensive as the iPhone (iTunes). I have to support it because I love the competition and fresh, innovative design. I got the Samsung Focus although I was also looking at this phone also because it had the added bonus of Gorilla Glass. Open Source has it’s cons too and I think the Windows Phone 7 strikes a good balance.

      • Anonymous

        What ever gets you thru the night. I for one think the UI is horrid, no file stricture, no flash, no multitasking, they will disable SD cards so they cant be mounted. It is just a crap of a OS. And MS blew yet another chance in the mobile market. Guess what thats three strikes.

      • Anonymous

        What ever gets you thru the night. I for one think the UI is horrid, no file stricture, no flash, no multitasking, they will disable SD cards so they cant be mounted. It is just a crap of a OS. And MS blew yet another chance in the mobile market. Guess what thats three strikes.

  • http://www.facebook.com/charlie.prigge Charlie Prigge

    I liked the idea of this phone, until i saw the droid pro and instantly forgot about this phone. Though i do like windows phone 7′s UI better than android at this point.

  • Anonymous

    it may have been a decent seller but its not number one any more, numbers speak in this business.

  • http://www.facebook.com/MatthewSki Matthew Kalinowski

    i dont see my self buying this unless its hspa+

  • wesone

    remember this is the first round for wm7 phones. wait untill 1st or 2nd quarter of next year and you will see some very nice improvements.

  • http://www.facebook.com/profile.php?id=1603971880 Howard Abraham

    I don’t know how I got so lucky, but my Dell Venue Pro has no problems with secure WiFi or SIM compatibility.

  • Rhynn

    Cruising along with my HD7 now. I waited for this Lightning for the longest time too, but once I saw how little information Dell was providing on it, and once I got sick of the “coming for Holidays” BS in the videos, I knew Dell was going to screw this up like they screw up everything they do besides servers and monitors. What a joke of a company. Mirco$oft looks like geniuses now for mentioning this phone out of the corner of their mouths all this time.

    Couldn’t be happier with the HD7. Only thing I would want different is an AMOLED screen, so I’m not amused by HTC’s laziness in refusing to deviate from the HD2 specs. But other than that, Win7 is awesome, fast, and smooth as silk, and the phone itself is a great vehicle for it.