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Let me just start by saying that I’ve been a little out of the loop these past few days, so if I haven’t responded to your email, tweet or smoke signal, my apologies. So many of you have written in regarding the delayed announcement by Motorola regarding the Cliq update, and for very good reason. You are upset, no upset would not be the right word, livid would probably be a better explanation for how you are feeling. I’m going to keep this short, but if there is one problem I have with Android, this is it. You are at the mercy of not one, but two powers to make sure your phone is as update to date as your neighbors. Buying these phones on good faith from T-Mobile and Motorola is something you did without the precondition of an update, but when one is promised, it should be honored. More to the point, when one is promised prior to a certain date, how about Motorola and T-Mobile not wait until the last possible minute to comment on it? Bad form guys, bad form…a lot of you have asked me to use the power of the website to make this happen and while I love the sentiment, I think we are all at the mercy of powers that will simply only answer with press released, legally approved snippets, exactly as they posted just a day ago.
Look, the bottom line is this sucks, no way around that and no sense in sugar coating it. However, I do not know what else we can do but sit and wait. A lawsuit, or threats of a Better Business Bureau complaint etc., will not make the update come any faster. It might give you a sense of personal satisfaction, but your phone still won’t look any different. That being said, after the Samsung Behold 2 debacle, Google likely needs to step in here and make something happen. This is ridiculous and is a major setback to Android advancement in the marketplace. Android diehards and apologetics aside, if I were a new customer and I was considering this phone, I would not buy it any more having read about all the unhappy people with the lack of an update. No chance, no way, no how would I buy a phone that has this many upset people.
Let’s be honest, there is no nice way to say this to either T-Mobile or Motorola, so I will just say it. You dropped the ball and while you may not do more than just give us the approved comments, you should do yourselves a favor and listen to my readers and become better organized, or fear making the same mistake Samsung did or worse, watching customers leave.