T-Mobile HD2 Sold Out?


Update: Looks like there are still some stores with devices on hand, but it’s certainly moving quickly so you better act fast!

Word coming down from all sources is that the HTC HD2 is sold out across the board in retail stores. You might have some luck if you call around but as we hear it, it’s sold out, sold out, sold out.  We’ll update this as we learn more!


  • NCole

    So my G1 data plan doesn’t work with this phone

    • ItsMichaelNotMike

      You have to call 611 and tell them to switch you to the WinMo plan. Until you do that your phone will only work for calls, not data.

      And it should be a no charge transaction. In other words, whatever your data plan price is, it will be the same on WinMo.

      • Joe Pa

        My data plan works and I didn’t make a call or anything. Just pulled my sim card from my MT3G and put it in my HD2 and everthing come up roses.

    • ItsMichaelNotMike

      Hmm… my comment did not post.

      I said… you have to call and tell T-Mo to switch your plan from G1 to WinMo. Until you do that your phone will only work for calls.

      And it’s a free switch. Whatever you are paying for G1 data should be the same for WinMo.

      I base this on experience, switching from all the data plans over the years, BlackBerry, WinMo, G1.

      • ItsMichaelNotMike

        Sheesh… I hate when my comment does not show up for some reason and I end up double posting. Oh well, now this is almost a triple post.

      • Shayne Carlos

        i so agree with your screen name lols..my real name is Michael && some peeps tend to call me Mike…i dont know if your being sarcastic but i hate being called Mike lols..

      • NCole

        Thank you Michael:) The lady I spoke with was an idiot!……

    • http://hiphopthugz.com nkog

      it works dont listen to tmobile. i have had the g1 data plan on my account and been using it with every phone i got so it works fine. i also use the visual voicemail from the g1 data plan

    • ryand

      i still have a g1 data plan and bought the phone without contract. everything works. data, i.e. 3g etc etc.

  • Randall

    Glad i ordered my HTC HD2 from T-mobile Yesterday Morning cause now there nowhere to be Found !!

    • Dashi

      MY STORE HAS ONE IN STOCK lol and we want to sell it xD

  • NCole

    So I just spoke to a customer service rep @ tmo and if i was her boss she would be out of a Gig right now……anywho, My internet isn’t working, because I had the G1 package and she tells me 2-48hrs for my internet to work WTH????!!!!! Then she told me the package is the same…ummmm no actually the package is 5 bucks less than the G1s…..Sorry just had to vent calling back to speak to someone who has wisdom.

    • ItsMichaelNotMike

      It starts working pretty fast. They just tell you the worst case.

      • NCole

        @ ItsMichaelNotMike thank you:)…I thought I was going to lose it lol! After the wait, the web geez I’m really learning patience! lol Yea I Called and a nice rep told me the same thing:) Hope your enjoying your device….I Like your name 2, I HATE when people call me NIKKI, and I’ve known them for like 2 seconds!! Please ask before you give me a nickname…..WELL THANKS AGAIN:)

    • Joe Pa

      I don’t really get this. I have a My Touch 3G, which is basically the same as the G1 in terms of the operating system and I took my sim card from my My touch and put it in my HD2 and everything worked fine (voice, data, i.e. internet and text messaging). I wonder why it wouldn’t be the same for you?

      • NCole

        its just the devil! Lol It’s working now:) But I thought it was strange too, yesterday morning it was fine, but towards around 10pm it stopped…..Oh wells enjoying my complete phone now:)

      • Wilma Flintstone

        Sorry for the Super Late Response NCole (Been Playing with the HD2). Yeah I’ve installed Mobile Shell on my device and it is great!!! Hit Me up at lannyfilmer@yahoo.com. I have some interesting info on Mobile Shell that I think you may find pretty cool.

  • manushka

    Hi all, So now that I gots this puppy I need to apps the frak out it. But there so many place to go!! Can anyone help with a list of sites that have Wimo apps?


    • kershon

      Handango.com, mobihand.com, handmark.com, wmexperts.com. These should give you a good start.

    • Josh

      Go to FREEWAREPOCKETPC.NET, register and login and you can have access to more than 6500 Apps in there all for free.

      It works like Windows Marketplace and it works very nice actually.

  • Tim

    I bought two hd2 at the T-Mobile store yesterday with BOGO deal. Man, was I disappointed!! I’m a guy who coming from N1, I thought this phone could perform as well as the N1 base on the comparison test and most of the ppl here who hyped it up. So I give it a try for WM OS. I feel the phone overall is very laggy, it would freeze on me all the time especially the mobitv app. The browsers speed on the phone are below average, and is very choppy. Whenever u scrolls down the webpages, u always see the checker pages board. I had a unlocked version of the diamond 2 before. Didn’t like it and sold it. I thought the 1gz processor and the capacitive touch screen would overcome those issues, but I was wrong. So the same day I returned it. I guess I’m just gonna stick with my N1 for now:)

    • cycling56

      I’m with you, day 2 with it and it’s just not what it was hyped up to be. Will return it after work and stick with my iPhone.

      • http://hiphopthugz.com nkog

        haha go back to your iphone! thats a downgrade i hope you realize that.

    • Josh

      None of HTC HD2 phones we got yesterday has that problem. They all work perfectly fine, smooth and fast.

      Browsers speed is good and no lag at all.

      And FYI I got 5 HTC HD2 for all five lines and they are all perfect. So I don’t really get what you are saying. And I didn’t see any of those issues you mentioned in any of them.

      Hope you are not just one of Android fans and you know…

      • laphoneuser

        I have to say that I have been having the exact same experience as Tim. I bought my HD2 yesterday, was very excited, and although the phone is fantastic in many ways, I will be returning mine as soon as I can get back to the Wal-Mart from where I purchased it.

        -Definitely experienced lags
        -Have had several freezes
        -Do not like the WM experience

        If you are coming from a feature-phone, or are familiar with WM, I’m sure this will be a great phone to have, but as a G1 user for the past year and a half, I have not been happy with the overall experience.

  • ItsMichaelNotMike

    If you want to the HD2 and HTC at CTIA, here are some good shots.

    I have to opine HTC sure goes all out on their booths at these events.


  • pavel

    I barely got an hd2. a tmo rep told me i was on the 3-24 release wait list, but when the day came, they did not save the phones for the ppl on the list, so i had to scramble to find one. i called almost every store in northern california and after 1 hr i was able to find 2 hd2s 90 miles away. i went down there and got the 2 hd2s!!!! they are awesome!!!

    • ItsMichaelNotMike

      LOL… remember the discussion in another thread where some of us said those lists were bogus.

      From the comments by everyone it looks like it was hit or miss being on a list. Some were honored others ended up like your situation.

  • ItsMichaelNotMike

    By the way, I assume you are all ready to start loading custom ROMs on to your HD2s, since it’s getting old now. So check this out:


  • ItsMichaelNotMike

    Seriously though, keep in mind those custom ROMS are for the OLD HD2, not the T-Mobile version.

    You are going to have to wait for the experts at XDA to come up with a HSPL (hard secondary program loaded) file to “open the door” to the HD2’s ROM so you can install ROMS and customize aspects of the HD2.


    But take a look at the link I posted to see the beautiful custom ROMS you can install on a WinMo device.

    That’s one of this things I like about WinMo, a huge support community who develop all levels of customization.

    • http://hiphopthugz.com nkog

      actually hardspl for the tmobile hd2 was just released today! i just did mine flashing a new rom now! feels good to get rid of the stock rom and all that junk. tmobile keep all your demos losers.

  • mark

    Amazon has this for 100 dollars already with no rebate required. Looks like this phone is going to be a fire sale. For anyone not worried about 6.5 this phone is a great deal.

  • Daniel

    Do you know why it’s sold out? Because retail stores got only a handful in. Same thing happened when the 8900 came out. And by a handful, I mean 5!

    This is probably done to create the hype of “SOLD OUT”.

    • Duck Dodgers

      @Daniel, My local store got 47 HD2’s in. They were sold out by 5pm yesterday.

  • Dwight Schrute

    Anyone know a good way to take the T-Mobile branding off the front of the phone? I read a sugar cube works…anyone try this before.

  • SirMac

    Finally have my patient/ anxious hands on this device. . . I feel so bad that I just threw my tmo wing back in the drawer upon answering the door for fedex. . . I beleive Htc makes good winmo devices cause I’ve had both the g1 and mytouch, needless to say, I always resorted back to my trusty wing after android wanted to act silly. I have had high hopes for this beautiful phone and it has yet to let me down. Good luck and happy hd2 hunting. . .

  • tmohelp

    I purchased an HD2 yesterday and am having some trouble. Figured I would see if anyone knows how to fix it.

    Whenever I turn the screen horizontal to get a bigger keyboard while texting or for emails, it switches back to the vertical view in exactly 1 second. It just doesn’t stay in horizontal mode.

    I calibrated the g-sensor, and still nothing.


    • Jonathan

      Mine worked at first and then started doing that last night, haven’t figured it out though :(

  • Jonathan

    I had to call 7 stores and drive 120 miles round trip but I got two with the buy one get one free deal. Had to get my even more plus line canceled and open up two new even more lines and it took the sales rep arguing with tmobile for an hour and a half but I got my free phone! Mobile 1 in the independence mall (KC MO)rocks!!!

    • ItsMichaelNotMike

      You get the award for most dedicated and persevering HD2 purchaser.

      I think diamond smugglers sneaking through U. S. Customs at the airport have it easier than you.

  • ItsMichaelNotMike
  • scc

    its crazy that this phone has been released yesterday & there are problems already. Ive been experiencing some weird glitches that occur when I close out of problems from time to time. Now its $100 cheaper on amazon. I’m debating if i should take this phone back and go back to my blackberry.

    • scc

      ** when i close out of programs.

      • http://hiphopthugz.com nkog

        i have owned several windows mobile phones and one thing i learned is they all suck with stock roms. the rom on the hd2 isnt too bad but i thought it was laggy and i did freeze it up a bunch of times. now that i have a new rom and all the bloatware gone and tweaks added its running super. been playing psx games all day haha. ive never owned a blackberry and never plan too looks like junk to me.

  • gargoyle999

    Is there anyway to have the phone in silent mode but specify some phone numbers that will still ring? I could do that on my BB Curve and that was a nice feature. Just seems you can’t do that on the HD2?

    • http://hiphopthugz.com nkog

      check in your contacts you can edit the ring for each person and i believe you can make them silent if you want. but the contacts have to be on the phone with not on the sim. use the sim manager to add your contacts to the phone.

  • Michael

    so which browser do you think is the best?

    • gargoyle999

      I like the pinch and zoom on Opera.

  • http://hiphopthugz.com nkog

    I just ran the hardspl and flashed a custom rom wow what a difference! no more bloatware and i even got the new facebook tab in sense!

    • zeman

      what rom did you flash with?

  • gargoyle999

    Wonder why HTC made the Windows and back arrow as one button instead of separate like the other 3?

  • gargoyle999

    Just got an email from Blockbuster thanking me for activating Blockbuster on my HD2. A few “coupons”. I’ll use the 50% off 1 download in a couple weeks before I go on vacation.

  • ms. Matrix

    The Tmo shop I go into and where im cool with the reps. He said a lot of people come in looking for the phone, but they are all out. One of the reps said he has to wait for his, so its crazy right now for his phone.

  • david

    Wow been in 3 tmo stores called 2 went to 2 walmarts all sold out!!! That’s sucks!!!!

  • manushka

    I am going back and forth between loving and hating this phone! the damm glitches and freezes are driving me nuts

  • Richard

    thats par for the course, couldnt get fender, its sold out, why is it so hard to get the phone you want,? Im fed up with all the carriers, iv had to settle for second choice, behold 11 was defective, got mytouch, good but screen is too small, crap, I guess ill have to order nexus online an wait, should just cancel all really with thee sorry way we as consumers get treated,

  • Diligent

    Does anyone know when tmobile will receive more htc hd2?

    • ItsMichaelNotMike

      Call 611 and ask.

      I read somewhere in here that it would be the first two weeks of April.

      The CSR I talked to just now about my order said something about 30 days. For your sake I hope she was not referring to when they will be getting more HD2s.

      • ItsMichaelNotMike

        I saw somewhere else about “30 days.” That’s apparently how long employees have to wait to get an HD2 themselves.

        That’s a cool rule, prevents employees from buying up the stock.

  • Simply Amazing

    Very disappointed with T-Mobile right now. I ordered my phone through Customer Care on 3/24 and the rep said it would be here on Monday. Called to check the status of the order today, and they said it is on backorder starting 3/25. So what I don’t get is, if I placed my order on 3/24 and you had phones and you didn’t run out until 3/25, WHY THE HECK is my order on backorder?!?! Makes no sense.

    • ItsMichaelNotMike

      I understand your pain. And it’s very frustrating.

      I don’t pretend to know how all this works, but I had predicted when I ordered mine on the phone, at 3:00 a.m. PDT that the HD2 would sell out that day. (That’s why I stayed up to order as soon as CC opened, 6:00 a.m. EDT.)

      When you said your ordered it on the 24th I became concerned so I just called CC.

      She confirmed my HD2 was shipped and gave me a tracking number. I took the opportunity to ask some questions. I don’t endorse the accuracy, but here is what she said:

      The HD2 completely sold out in 10 hours, everywhere.

      She said something about even the employees can’t get one. She said something about employees waiting 30 days, but I don’t know what she was talking about.

      She said that they did suffer some computer “glitches” to where the computers were not updating order status and inventory.

      She said that people are calling to order the phone because it is sold out in the stores in their areas.


      What time did you call? If it was after or near 4:00 p.m. EDT, the phone went on backorder at that time.

      Moreover, I know a lot depends on WHEN your order goes into the “hopper.” If there’s other orders waiting in line, so to speak, while there may have been phones available at the time you ordered, your order by the time it makes it to the “ready to ship line,” again so to speak, the supply may have run out.

      Repeat, I don’t know about any of this, I am just guessing on why one could order a phone on the 24th and then be told it’s back-ordered.

      It sounds like one of our CSRs is mistaken. They ran out of phones within 10 hours on the 24th or not until the 25th. My CSR did say it with authority, like she knew what she was talking about. Additionally, assuming that meant 4:00 p.m. she should know since that was probably on her shift when the HD2 went on out-of-stock / sold-out status.

  • ItsMichaelNotMike

    Maybe it will be of interest to see how shipping works, for those of you who ordered over the phone. So here’s my story:

    I ordered the phone at 6:15 a.m EDT, March 24.

    I have a P.O. Box so that is to where it will be shipped. (That also means I get Saturday deliveries!)

    I called CC just now and got a tracking number.

    The tracking info says:

    Class: Priority Mail

    Your shipment was accepted/picked up at 6:30 PM on March 25, 2010 in LOUISVILLE, KY 40221.

    Shipment Accepted; March 25, 2010, 6:30 pm, LOUISVILLE, KY 40221 (interesting that my Touch Pro2 came from up north, Washington; my BlackBerry 9700 from Georgia; and now the HD2 from Kentucky).


    Bonus Tip: USPS also has an option that you can select, to be notified of all activity regarding the shipment. So I selected “HELL YEAH, KEEP ME UPDATED.”

    Also, as I said elsewhere, because T-Mobile uses Priority Mail that means I get my packages within the USPS Priority Mail advertised two to three days. So that means I should get the HD2 on Saturday.

    You know how that goes. It gives us a reason to bolt out of bed on Saturday because, after all, we have super important business to attend to, a trip to the P.O. Box. Any witnesses wonder “What the hell are you all excited about?” The dog barks, the cats scream. Everyone flees in terror and locks themselves up in the bedroom.

    And if the phone is not in the PO Box? Well, people driving by look into the post office window and wonder “Why is that guy pounding on the wall and screaming profanities that I can hear all the way out here?”

  • Bill Berry

    Every device I’ve ordered from T-Mobile has never taken more than 2 days; today, day 3, no HD2 at my doorstep. Sold out? I’d like to see some sales numbers because I don’t see how 13,000 T-Mobile stores, T-Mobile Customer Care, and other partners; the number is 21,700 units? Are you kidding me? Our two stores ordered 20 each and it’s only 21,700; that’s it? C’mon, where are the numbers; they didn’t deliberately keep the available units down to promote “SOLD OUT”.

  • G.Hill

    Their are plenty of phones at the retails stores. Ran around all day couldn’t purchase the phone at all because system kept saying not eligible for upgrade when i have three phones that are eligible. Walmart and Radio Shack, both have the phones some how tmobile has it set up to where you cant get a phone from these guys at all. Tmobile is making it impossible, they want you to get the phone directly from them so they don’t loose out on any money .

    • ItsMichaelNotMike

      I don’t think that’s it, it is just that third parties are not connected to the T-Mobile computers to check your records and calculate upgrades.

      If I was T-Mobile I would not trust a vendor to have access to customer accounts. There would be all kinds of slamming and whatnot going on.

      I would think that all retailers can do is open new accounts.

      A T-Mobile employee can chime in about that.

      • G.Hill

        I actually stood their while the guys were checking to see if i was eligible for an upgrade.

      • ItsMichaelNotMike

        Don’t know what to tell you then. I don’t think it’s because T-Mobile does not want to “loose” (sic) money. I would think a sale is a sale regardless of where it comes from, including vendors.

        Your post does surprise me, however. Are you saying that places like Wal-Mart, Best Buy, Radio Shack, etc. have access to detailed T-Mobile customer account information?

        In this competitive world if I were T-Mobile I would not want vendors who sell competing carrier services alongside T-Mo’s to know a T-Mobile customer’s history. Seems a great way to spy on T-Mobile.

  • diligent

    its all good ill wait till they have more in stock at the retail store… its worth the wait!!!

  • Samuel

    I had a lil feeling that this would happen. I think T-Mobile was smart to only ship a ceartin amount of phones to stores….on one hand they know the Computer Techies would be on it on DAY ONE….Everyone else would be getting around to it a lil bit after mostly. Now they are seeing the demand for the phone and is about to start the advertising promotion campaign now after the release. I was talking to a two reps. after the phone came out on CC and they said they sold through their whole inventory and that everyone is calling in and ordering and asking about the phone. ;). Everyone at work who have seen my phone LOVE IT. First thing “It’s so big, But i love it, i gotta get this”.

  • Ash

    I called my local tmo store on thursday they guy told me all of eastern pa was sold out. Friday i called customer care and she referred me to the tmobile store to put my name on a waiting list.. I walked in they didn’t know what i was talking about, i was getting worried but it was because they had em in stock! This phone is awesome

  • ItsMichaelNotMike

    So as predicted my HD2 was waiting in my P.O. Box today. So some closing remarks on shipping:

    1. Ask for shipping by USPS. If the CSR says no can do, tell them that you need USPS for security reasons, that UPS deliveries are left outside and you don’t want to risk it getting ripped off.

    2. I reported earlier that the USPS tracking showed drop off in Kentucky. That must simply be the first place a scan entry was made because the shipping label says La Grange, Georgia.

    3. USPS shipping is by two to three day priority mail. This is yet another phone that I have ordered on a Wed and received three days later, on a Saturday.

    4. In addition to faster shipping than UPS, if they ship USPS you can get Saturday delivery if your area has that.

  • ItsMichaelNotMike

    Oh, forgot to mention, my P.O. Box is next to a T-Mobile store at the San Francisco Embarcadero Center. I needed a pen to sign a check for deposit so I walked into the T-Mobile store to borrow one.

    I then showed the guy my HD2 package and said “Got my HD2 in the mail.”

    He then asked a few questions, like how did I get one. Told him the above.

    He then said that they had 12 allotted to the store and they sold out in two hours on Wed.

    That’s amazing for the following reasons:

    1. It was a work day and the only people around there are people at work. So that means they went to that store during a break or whatever, between 10-12.

    2. There’s lots of T-Mobile stores and Radios Shacks in the Financial District. That store is not in a heavy traffic area. Matter of fact, during the week hardly anyone shops at Embarcadero Center. It’s dead until the lunch hour, from 11:30 to about 2:00 pm.

    3. So that means people went to that store specifically to get the HD2 and I suspect the other stores sold out too.

    The CSR was talking to two people when I was. Guess what they were talking to him about? Yep, they wanted the HD2. I was wondering why they were giving me the ol’ stink eye when I said I had an HD2 (in the envelope). If I fainted or something I think they would have swiped my HD2 :( I got out of there while the gettin was good.

  • Diligent

    Htc hd2 are comeing in on tuesday.

    • andriana

      where did you hear this from? i ordered mine 4 minutes after it went on sale and still didnt get it. i called customer care and they told me that it was on backorder and they would give me free shipping. thats bull! i want more than that.

  • Sharma

    My local t-mo store is getting another shipment in on Wednesday
    There are already over 30 people on the wait list!

    • Jack Chord

      I walked into TMO today & was told that another shipment was arriving on Friday. Asked to be put on the list & was told that I couldn’t buy the phone outright i.e. had to be on a plan. He mumbled something about a corporate directive. That TMO is only servicing new customer accounts. They had also upped the price from $450 to $590 on the price display. What up with that TMO?

  • chris p

    hmm.. reading some posts, i see some people having lag problems… I haven’t had any of these problems at all. I had way more lag experiences on my g1. Don’t get me wrong, I love android, but I just don’t get why people have lag.. did u guys like open 10 – 15 apps and never properly close them via task manager?

    but anyways, i’m having fun with this phone and whenever i look at my g1, i just feel like my g1 is too small lol. I’m hoping the next iteration in the Touch HD lineup to be with T-mo again, whether its android or wp7s, i’m buying another HD phone.

  • KenishiaHasHD2


  • tmoboy

    Tmo employees got major screwed. We waited for the phone just like everyone else. We ordered it. Then were told that phones we ordered were being given to customers instead of being distributed evenly. Why should we even care about selling this phone when we’re treated this way.

    I saw somewhere else about “30 days.” That’s apparently how long employees have to wait to get an HD2 themselves.

    That’s a cool rule, prevents employees from buying up the stock.

    • jm

      DUDE! i know! i got screwed royally. i ordered it as soon as it can up on the site and it said i received the phone then later that day it said will be shipped in appr. 30 day. BS!

    • http://www.oska1.com/ oska

      It’s been longer than 30 days now,howerver if tmobile doesn’t get the phone from HTC what else can be done,I want this phone but i don’t need it.My contract is up the first week in June,I figure if i don’t have my hands on one by then,I’ll just have to take my loyal service elsewhere for the device i want.
      The HERO is looking better everyday.But overall i heard that all of this may be short lived when Microsoft breaks out with Windows Mobile 7. That should be a concern for all… There is also another storm brewing about this phone in regards to iphone crying foul…this could bring grief to alot of folks waiting on the next pallet of Phones to arrive..But still i want one,but have set a limit as to how long i’ll wait.When i spoke with 611 this morning they were still waiting on HTC to send them. Something is rotten at T-Mobile!

  • GFAB

    ya know, michael, i definately appreciate the time you take to actually gain knowledge with the processes of new phones. i go over all of this every single day, over and over and over….the HD2s did sell out, there isnt really word yet on when they’re coming back. and all of the employees actually their phone orders released to the customers, so we’re all waiting too! thanks :)

  • GFAB

    AAANDDD ! the waiting lists are not something that are supposed to be there AT ALL. i would not recommend relying on them.

    • http://www.oska1.com/ oska

      I agree you maybe just holding your breath.!
      Also the deals online are not the same as in the retailers.
      If you got a deal online and you want it to be honored at the retailer,have 611
      make a notation on your account to that effect,cuts down arguing about it.
      so pick your poison carefully,and do your research.

  • chrisradioshack

    go to ur radioshacks they bound to have it im a sales associate there giv us a call if u live in southern calif were in gardena 3103231078

  • DaveGravy

    I think I found out whats going on with the HD2’s so called Lag, and Freezing up issues,…Its called your a bunch of freaking Idiots!!! This phone does not lag or freeze up if you close the application properly before open another one,…Its Windows Mobile, its purpose is to make the phone users experience as close to as possible as using your desktop, if you run 10 apps at the same time on your PC with a 2ghrz processor and see some lag then why on gods earth would you expect a 1ghrz Snapdragon processor to carry the same load without freezing or lagging?,,,Problem exist between keyboard and chair (PEBKAC)…New Version (PEBDAI) Problem Exists Between Device and Idiot!!!! Shut down your apps properly and you wont see the lag imbecile!!!!

    • Robert

      HD2 Phone just sucks period… Stick to android or iphone… If I wanted to run a desktop as a phone I would just get a netbook…. The idea is to make things a bit more easier. Why should I have to remember to close out programs when every other phone on the freaking market does it for you…..

  • abs

    Ok..HELP! For everyone who has this phone please let me know ur honest opinion, I am debating on waiting for the Galexy S but I’m running out of patience, I have a g1 and am pretty content with android..but I hated the Wing and that ran off Micro too..sooooo??? If anyone can give me some advice id appreciate it. Is this phone worth it?

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