Well, folks, it seems that the Motorola is finally acknowledging the issues that the Cliq 1.3.18 update (you know, the one that transformed Cliqs into bricks) caused users. In a statement made to the blog These Are The Droids, Motorola said:
Last week, the CLIQ 1.3.18 over-the-air software update began rolling out to consumers. While the vast majority of updates were successful, a very small number of consumers reported a date error and found that, after factory resetting their device, their phone was not functioning properly. We have identified a workaround solution for these consumers, which can be found on the Motorola support forum (http://direct.motorola.com/hellomoto/us/support/tmo/index.html).
To our consumers, we apologize and are working swiftly to reconcile the situation. We are also revising the over-the-air software update so that this workaround solution is no longer needed. Consumers will be notified on their device when the revised update is available.
If you would like to provide more guidance to your readers, below is additional information for consumers:
To our consumers who downloaded the update and their device is working properly, no further action is needed. To our consumers who never received a notification to download the update, please do not take further action. You will be notified on your device when the revised update is available to you. To consumers who received an error or whose device date reads December 31, 1969, please visit the support site listed above for assistance.
Good to see Motorola reaching out to their customers. Let us know how the workaround works!