Comments on: T-Mobile Launching Trackball Replacement Program

By: Reuben

Reuben — Fri, 02 Jul 2010 15:58:42 +0000

Too bad ididn’t find this site ealier. I actually bought a track ball on Ebay. Then I found a Youtube video that showed me how to change it out.

By: allen

allen — Fri, 09 Apr 2010 00:38:08 +0000

Read all the fine print and call the store before you spend hours driving from one to another and find out how many of tmobile employees dont know the policy and how tmobile left out the fine print on here.. Out of all the times you hear people talk bad about the call center reps.. This time I will say that the call center rep I had was great . Thank you L…. as for the Arapaho store and the 15th street stores in Plano and Garland.. Well tmobile you might want to worry about customer service issues.. If you can take my CC payment from my Cc that isnt the name on the Account .. Why is it you can not honor your Track Ball Replacement …

By: OriginalGabriel

OriginalGabriel — Wed, 24 Feb 2010 10:23:02 +0000

This is a bunch of crap!

First they screw early adopters with their rate change (I can’t change my phone without paying 2x as much for the same plan) and now this? Excuse me for being an early adopter, excuse me for not buying a new BlackBerry every time they release one.

I’m on to my third trackball in a year on my 8800. And insurance is apparently a waste; they don’t cover trackballs so to get a “fix” I have to break my phone and pay a $100+ deductible!

By: Steve

Steve — Tue, 23 Feb 2010 20:48:05 +0000

If you went to a store a year ago and some guy busted out a tool box and tools to fix your phone, that wasn’t a t mobile thing. That was a guy taking your money for repairs thing

By: Glenda Carl

Glenda Carl — Thu, 04 Feb 2010 23:47:18 +0000

I went into my friendly (certainly has been up till now) T-Mobile store last night and asked about the trackball replacement program, and the lady said it starts at the _end of next month_ (as in March)! So I’m SOL with a trackball that won’t scroll down and no backup phone, for a month and a half. Yes it’s an 8100, yes I got it from TMo, yes I’m pissed, and yes I’m still under contract.

By: Jason

Jason — Thu, 04 Feb 2010 13:39:43 +0000

come on… 8900 owners have problems too!!!

By: Kickstar13

Kickstar13 — Sat, 30 Jan 2010 04:26:40 +0000

If you did not directly purchase the BlackBerry from T-Mobile, you cannot take advantage of this program.

By: Jim1348

Jim1348 — Sat, 30 Jan 2010 04:08:23 +0000

I just got a used BlackBerry 8320 a couple of weeks ago and I use it with a T-Mobile pre-paid SIM card. I wonder if I will still qualify since I was not the original purchaser?

By: Kickstar13

Kickstar13 — Fri, 29 Jan 2010 22:58:22 +0000

The Program starts the 15th Of February at T-Mobile retail stores. They we probably get all the parts somewhere at the begining of February.

By: Becca

Becca — Fri, 29 Jan 2010 22:43:00 +0000

I called T-Mobile today and they have not heard of this program, and they do not currently have the parts. I’ll call again on the 15th, but they questioned the authenticity of this program.