Comments on: T-Mobile Ranks Second In Customer Service According To Consumer Reports http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/ Unofficial T-Mobile Blog, News, Videos, Articles and more Fri, 10 Feb 2012 07:50:00 +0000 hourly 1 http://wordpress.org/?v= By: luis http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-38008 luis Tue, 29 Dec 2009 04:39:07 +0000 http://www.tmonews.com/?p=7787#comment-38008 customer service...WAS...WAS good before.....now the wait to get an agent is way to long from 30 to 45 minutes wait to talk to an agent. that makes customer service about the CRAPIEST on the market this days...i stay with t mobile because of their price.....i am sure they will loose clients with wherever change they made that the wait is so long now.....did they outsource it to like india or something? so yes customer service SUCKS big time...due to the wait customer service…WAS…WAS good before…..now the wait to get an agent is way to long from 30 to 45 minutes wait to talk to an agent.

that makes customer service about the CRAPIEST on the market this days…i stay with t mobile because of their price…..i am sure they will loose clients with wherever change they made that the wait is so long now…..did they outsource it to like india or something?

so yes customer service SUCKS big time…due to the wait

]]> By: Dj http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-36022 Dj Thu, 17 Dec 2009 17:45:41 +0000 http://www.tmonews.com/?p=7787#comment-36022 F...T-mobile the worst customer service every with shit$$ty phones and dumb mexicans who dont speak english, cant wait til my contract is over. F…T-mobile the worst customer service every with shit$$ty phones and dumb mexicans who dont speak english, cant wait til my contract is over.

]]> By: Bill48105 http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-34761 Bill48105 Sun, 13 Dec 2009 20:37:14 +0000 http://www.tmonews.com/?p=7787#comment-34761 Sergio, we've been on EasyPay since day 1.. They take credit card info ONCE & auto bill us on the due date every month.. That's about as simple & automated as it gets. Either you're on a weird system I've not used or need to figure out how to use it. :) Sergio, we’ve been on EasyPay since day 1.. They take credit card info ONCE & auto bill us on the due date every month.. That’s about as simple & automated as it gets. Either you’re on a weird system I’ve not used or need to figure out how to use it. :)

]]> By: Sergio http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-34754 Sergio Sun, 13 Dec 2009 20:13:22 +0000 http://www.tmonews.com/?p=7787#comment-34754 I'm a T-mobile customer for 7 years. Customer Service is a Hell indeed and their web site is not better. They don't allow to register a credit card for easy pay and then don't take recurrent payment by phone. The only way to pay them is by check or don't pay at all - they will call you and then you can finally apy, but from time to time they will suspend your sevice. Is it a customer service??? It's anty-customer service. The only reason I stay with them is the price. If I could find the same price somewhere else I would change them long time ago. But I guess you get what you pay for and please don't tell me they're second to best... I’m a T-mobile customer for 7 years. Customer Service is a Hell indeed and their web site is not better. They don’t allow to register a credit card for easy pay and then don’t take recurrent payment by phone. The only way to pay them is by check or don’t pay at all – they will call you and then you can finally apy, but from time to time they will suspend your sevice. Is it a customer service??? It’s anty-customer service. The only reason I stay with them is the price. If I could find the same price somewhere else I would change them long time ago. But I guess you get what you pay for and please don’t tell me they’re second to best…

]]> By: codered22 http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-32634 codered22 Fri, 04 Dec 2009 20:46:19 +0000 http://www.tmonews.com/?p=7787#comment-32634 use the online chat way easier. use the online chat way easier.

]]> By: crazyguy http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-32500 crazyguy Thu, 03 Dec 2009 23:12:05 +0000 http://www.tmonews.com/?p=7787#comment-32500 and someone should really call and ask to talk to crazyguy! i wonder how another rep would re-act??? lol and someone should really call and ask to talk to crazyguy! i wonder how another rep would re-act??? lol

]]> By: crazyguy http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-32499 crazyguy Thu, 03 Dec 2009 23:10:16 +0000 http://www.tmonews.com/?p=7787#comment-32499 ha ha, merry x-mas to every one!!! lol. Youd be surprise what people call in about! when tmo was open 24 hrs a day and i was working the grave-yard shift we use to get calls from a person who we lovingly called the "do it guy". he would call in and ask for the most ridiculous stuff and always say: "cmon i know you can do it, do it! he would ask to speak with like the CEO or get 6 months free or something! it was hilarious!! i got to speak with him a couple times and i always thought i would end up hearing myself on crank-yankers or something!! lol ha ha, merry x-mas to every one!!! lol. Youd be surprise what people call in about! when tmo was open 24 hrs a day and i was working the grave-yard shift we use to get calls from a person who we lovingly called the “do it guy”. he would call in and ask for the most ridiculous stuff and always say: “cmon i know you can do it, do it! he would ask to speak with like the CEO or get 6 months free or something! it was hilarious!! i got to speak with him a couple times and i always thought i would end up hearing myself on crank-yankers or something!! lol

]]> By: Bill48105 http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-32495 Bill48105 Thu, 03 Dec 2009 21:19:52 +0000 http://www.tmonews.com/?p=7787#comment-32495 Yeah so you can heckle me & throw tomatoes, no way! :P Yeah so you can heckle me & throw tomatoes, no way! :P

]]> By: kershon http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-32492 kershon Thu, 03 Dec 2009 20:59:07 +0000 http://www.tmonews.com/?p=7787#comment-32492 Or you could audition at the comedy club. he he he Or you could audition at the comedy club. he he he

]]> By: Bill48105 http://www.tmonews.com/2009/12/t-mobile-ranks-second-in-customer-service-according-to-consumer-reports/comment-page-1/#comment-32490 Bill48105 Thu, 03 Dec 2009 20:23:05 +0000 http://www.tmonews.com/?p=7787#comment-32490 I know, don't quit my day job eh. :D I know, don’t quit my day job eh. :D

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