Comments on: T-Mobile Service Restored

By: dawn

dawn — Fri, 18 Dec 2009 00:49:44 +0000

I have been without tmobile service since about 3 pm CST. I have no phone service but do have working email and data. I can’t even call CS to see what the problem is.

By: Adam

Adam — Thu, 05 Nov 2009 03:56:00 +0000

I’m sorry, but I think these complaints are pathetic in general. Yes, there are some situations that I’m sure were pretty bad, but for people to say they “suffered” because they were without cellphone service for a few hours to maybe a full day at MOST is just ridiculous.

Look around the world people. There are people who are scared for their freakin’ lives because where they live is so dangerous it’s normal for members of your friends and family to die on a daily basis, and we’re getting so angry about not having cellphone service for a day at most?! Please. Try and put your life in perspective to the rest of the world before you come in here complaining about how t-mobile did you wrong when what happened wasn’t even their fault in the first place…

By: Kickstar13

Kickstar13 — Thu, 05 Nov 2009 03:49:45 +0000

New T-Mobile update! T-Mobile explains cause of nationwide outage:
http://www.tmonews.com/2009/11/t-mobile-explains-the-reason-behind-nationwide-outage/

By: tmotek2

tmotek2 — Wed, 04 Nov 2009 21:42:12 +0000

T-Mobile cant make everyone happy.

By: erin

erin — Wed, 04 Nov 2009 21:32:17 +0000

Ah man, I should have looked here last night. My daughter called me thinking I cancelled or changed her service (fast busy signal while calling, texts not going through). I realized there were issues around 5pm PT, and prob was back on by 7pm or so. I’m in Seattle.

By: bob

bob — Wed, 04 Nov 2009 20:35:34 +0000

Did anyone notice tmo website’s account services were down as well during the outage? The website has regular problems in fact, they really need to invest in their infrastructure. Trying to call them today netted a 2 hour wait to get a call back. Finally a smack in the face, a rude rep offering a $5 credit to my account to offset the day of service. I missed some IMPORTANT calls. Good job Tmo, keep floundering in 4th place!

And Project Dark was a real game changer: no significant cuts in price and a $35 activation fee to switch your plan even though you already have service. Same old tricks, worse service, subpar phones. Go Tmo!

By: Kickstar13

Kickstar13 — Wed, 04 Nov 2009 20:34:04 +0000

Blog Post UPDATED!

UPDATE: If you continue to experience difficulty making/receiving calls or accessing data services, please power your phone off then back on. This will update your connection to the network and should restore your access to these services.

By: J

Wed, 04 Nov 2009 19:39:45 +0000

T-Mobile is being straightforward about what happened. There are no specifics because they do not have them. The equipment that failed is called an HLR. It keeps all of your account permissions and information (not stuff like credit cards and address but plan info and general current location). To really explain why some services could work while others don’t you need knowledge of HLR and VLR functions. To sum it up, the network couldn’t verify what you are allowed to do so it wont let you do it. A carrier will have multiple hlrs across the country. It is kind of random which one your info is on. They have protection pairs but this one obviously failed.

By: frank

frank — Wed, 04 Nov 2009 19:13:10 +0000

In the end if people are jumping ship because of a reletivly small disruption. Then let them I am sure that all of us would rather them bitch on some other carriers forum. I argee people have the right to be upset. I personally wasn’t to put out, really if you truly need to get ahold of someone be an average inteligent person and borrow, beg, or steal a pay phone or god forbid ask a stranger ( oh no I just crapped my pants @ the very thought) to use there phone. Also the idea of people demanding money or free month of service is astounding. Would the people you know demand you pay them if you had a car accident on the way to see them, because they could have been haning out with a safer driver? I am astounded @ the lack of compasion on both sides complainer and non complainer. I love T-moblie have had bad ecperiances with VZ and Sprint that make a few hours of down time a resonable accident.

By: Ricardo

Ricardo — Wed, 04 Nov 2009 18:28:24 +0000

That is so weak. I love my iPhone on AT&T by the way.