T-Mobile Service Restored

2518update

T-Mobile was hit hard lately with their nationwide service outage which started at around 5pm EST and varied in areas. Some  included both voice and data, others included one or the other. But now T-Mobile confirms that they have fully restored all voice and data services and now are trying to find the culprit of the outage. T-Mobile sincerely apologizes for the inconvenience this may have caused.  We have to realize this happens to everyone, and yes it has happened at least once to all 4 of the major carriers. Full statement from T-Mobile below. Feel free to express your thoughts in the comments!

T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday.  About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored.  Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident.  We sincerely apologize for the inconvenience that this has caused our customers.

UPDATE: If you continue to experience difficulty making/receiving calls or accessing data services, please power your phone off then back on. This will update your connection to the network and should restore your access to these services.

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  • Kickstar13

    Blog Post UPDATED!

    UPDATE: If you continue to experience difficulty making/receiving calls or accessing data services, please power your phone off then back on. This will update your connection to the network and should restore your access to these services.

  • bob

    Did anyone notice tmo website’s account services were down as well during the outage? The website has regular problems in fact, they really need to invest in their infrastructure. Trying to call them today netted a 2 hour wait to get a call back. Finally a smack in the face, a rude rep offering a $5 credit to my account to offset the day of service. I missed some IMPORTANT calls. Good job Tmo, keep floundering in 4th place!

    And Project Dark was a real game changer: no significant cuts in price and a $35 activation fee to switch your plan even though you already have service. Same old tricks, worse service, subpar phones. Go Tmo!

  • erin

    Ah man, I should have looked here last night. My daughter called me thinking I cancelled or changed her service (fast busy signal while calling, texts not going through). I realized there were issues around 5pm PT, and prob was back on by 7pm or so. I’m in Seattle.

  • http://none tmotek2

    T-Mobile cant make everyone happy.

  • Kickstar13

    New T-Mobile update! T-Mobile explains cause of nationwide outage:
    http://www.tmonews.com/2009/11/t-mobile-explains-the-reason-behind-nationwide-outage/

  • Adam

    I’m sorry, but I think these complaints are pathetic in general. Yes, there are some situations that I’m sure were pretty bad, but for people to say they “suffered” because they were without cellphone service for a few hours to maybe a full day at MOST is just ridiculous.

    Look around the world people. There are people who are scared for their freakin’ lives because where they live is so dangerous it’s normal for members of your friends and family to die on a daily basis, and we’re getting so angry about not having cellphone service for a day at most?! Please. Try and put your life in perspective to the rest of the world before you come in here complaining about how t-mobile did you wrong when what happened wasn’t even their fault in the first place…

  • dawn

    I have been without tmobile service since about 3 pm CST. I have no phone service but do have working email and data. I can’t even call CS to see what the problem is.