Comments on: Omaha Welcomes 3G Goodness http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/ Unofficial T-Mobile Blog, News, Videos, Articles and more Sun, 21 Mar 2010 01:05:06 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Grr http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30988 Grr Tue, 24 Nov 2009 19:43:25 +0000 http://www.tmonews.com/?p=7683#comment-30988 T-Mobile didn't decide anything of the sort about Cincy. I was actually talking to somebody the other day about Cincy to get the story on it. He didn't go into much detail, but basicly in a project like this it only takes 1 idiot to really cause a huge domino affect. You also have a valid gripe on the Customer Service call. I fix issues like yours on a daily basis. Customer service should have created a ticket for the Operations team. Usually those problems can be fixed within a day. It is usually 1 of 2 things: #1, A software glitch where the data needs reset on the T-Mobile equipment or #2, A bad radio that was replaced and the field technician mistakenly put a non-Edge capable radio where there should have been an Edge capable one. T-Mobile didn’t decide anything of the sort about Cincy. I was actually talking to somebody the other day about Cincy to get the story on it. He didn’t go into much detail, but basicly in a project like this it only takes 1 idiot to really cause a huge domino affect.

You also have a valid gripe on the Customer Service call. I fix issues like yours on a daily basis. Customer service should have created a ticket for the Operations team. Usually those problems can be fixed within a day. It is usually 1 of 2 things: #1, A software glitch where the data needs reset on the T-Mobile equipment or #2, A bad radio that was replaced and the field technician mistakenly put a non-Edge capable radio where there should have been an Edge capable one.

]]> By: g_willi http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30965 g_willi Tue, 24 Nov 2009 18:15:44 +0000 http://www.tmonews.com/?p=7683#comment-30965 Well, I USED to be a TMo customer until they decided that every place in Ohio deserved 3G EXCEPT Cincinnati. AND they had the gall to keep telling me that it was coming next month. Oh yeah, and their support reps are stupid. This is their idea of support: Me: I'm not getting an EDGE signal. Them: Did you reboot your phone? Me: Yes, several times. Them: Ok, I'm going to need you to power off your phone and then back on. Me: I'm talking to you on the phone right now, that would end the call. And I've already done that several times before I called and there's two other TMo customers here and we all have the same issue. Them: I'm sorry, I'm not showing an outage for your area and if you won't reboot your phone, I can't help you... Well, I USED to be a TMo customer until they decided that every place in Ohio deserved 3G EXCEPT Cincinnati. AND they had the gall to keep telling me that it was coming next month.

Oh yeah, and their support reps are stupid. This is their idea of support:

Me: I’m not getting an EDGE signal.
Them: Did you reboot your phone?
Me: Yes, several times.
Them: Ok, I’m going to need you to power off your phone and then back on.
Me: I’m talking to you on the phone right now, that would end the call. And I’ve already done that several times before I called and there’s two other TMo customers here and we all have the same issue.
Them: I’m sorry, I’m not showing an outage for your area and if you won’t reboot your phone, I can’t help you…

]]> By: Jam http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30964 Jam Tue, 24 Nov 2009 18:05:14 +0000 http://www.tmonews.com/?p=7683#comment-30964 Hell, come to think of it, we don't even have a T-mo store in Omaha. Closest one is Kansas City, MO. Hell, come to think of it, we don’t even have a T-mo store in Omaha. Closest one is Kansas City, MO.

]]> By: Jam http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30962 Jam Tue, 24 Nov 2009 18:03:55 +0000 http://www.tmonews.com/?p=7683#comment-30962 Thank God for 3g. No love for me though, I live in South Omaha so I don't have 3g yet. And Bryan, yes, there isn't much coverage in Omaha. Most places I go, I have no service. I live 5 miles from my work (also in Omaha) and only have service at my house and 2 blocks before I get to work. No signal in my work's parking lot. Sad indeed. I also had some friends get the Motorola Droid lately. They make fun of me because I have an android phone that can't call people but theirs can. Oh well. :( Thank God for 3g. No love for me though, I live in South Omaha so I don’t have 3g yet. And Bryan, yes, there isn’t much coverage in Omaha. Most places I go, I have no service. I live 5 miles from my work (also in Omaha) and only have service at my house and 2 blocks before I get to work. No signal in my work’s parking lot. Sad indeed. I also had some friends get the Motorola Droid lately. They make fun of me because I have an android phone that can’t call people but theirs can. Oh well. :(

]]> By: sorandkairi http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30955 sorandkairi Tue, 24 Nov 2009 17:19:55 +0000 http://www.tmonews.com/?p=7683#comment-30955 Montgomery was supposed to get 3g, as on the list, first in Q3 Montgomery was supposed to get 3g, as on the list, first in Q3

]]> By: sorandkairi http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30954 sorandkairi Tue, 24 Nov 2009 17:16:42 +0000 http://www.tmonews.com/?p=7683#comment-30954 why are u on a tmobile blog site? why are u on a tmobile blog site?

]]> By: Mr. Stacy R. Parr http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30949 Mr. Stacy R. Parr Tue, 24 Nov 2009 16:51:01 +0000 http://www.tmonews.com/?p=7683#comment-30949 ... plus Clarksville, TN and Topeka, KS ... :-) … plus Clarksville, TN and Topeka, KS … :-)

]]> By: Marsh http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30947 Marsh Tue, 24 Nov 2009 16:45:05 +0000 http://www.tmonews.com/?p=7683#comment-30947 Chico, Ca. came on yesterday as well. Chico, Ca. came on yesterday as well.

]]> By: L0vz2t41kW31rD http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30938 L0vz2t41kW31rD Tue, 24 Nov 2009 14:55:22 +0000 http://www.tmonews.com/?p=7683#comment-30938 Oh wow, now nebraska has interstate 80, corn, and omaha with tmo 3g. that state is looking better by the minute Oh wow, now nebraska has interstate 80, corn, and omaha with tmo 3g. that state is looking better by the minute

]]> By: sorandkairi http://www.tmonews.com/2009/11/omaha-welcomes-3g-goodness/comment-page-1/#comment-30924 sorandkairi Tue, 24 Nov 2009 11:45:09 +0000 http://www.tmonews.com/?p=7683#comment-30924 Montgomery al just got tmobile 3g this morning 2!!!!!!!!!!! Montgomery al just got tmobile 3g this morning 2!!!!!!!!!!!

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