Comments on: Oh No! Nationwide Outage

By: TmoOldTimer

TmoOldTimer — Thu, 07 Jan 2010 15:35:30 +0000

Outages happens everytime Tmo upgrades their service. Tmo is currently rumored to be upgrading data speeds everywhere.

By: Uksinger

Uksinger — Fri, 18 Dec 2009 01:28:55 +0000

Phone service back up in Louisville, KY

By: Oh No–Another T-Mobile Nationwide Outage? | TmoNews - Unofficial T-Mobile Blog - News, Videos, Articles and more

Thu, 17 Dec 2009 22:20:32 +0000

[...] and it looks like subscribers in the Southeast region are mostly affected. If you can recall, the last time T-Mobile had one of these outages, both Data/Calling features were down. Most of the reports we have received include a mix of both [...]

By: tmocsr

tmocsr — Sun, 13 Dec 2009 15:04:42 +0000

I agree with this comment 300% (if there is such a thing). I am a CSR for TMO, and I was working the night the network went down. It was amazing to see this side of some personalities that night!!! I assured every person who was trippin that night (and I do understand their misery) that I had no personal control over what was happening, yelling at me and throwing down threats would not fix anything, and YES … my phone wasn’t working either!!
I seriously had one guy on the phone who “promised to find me and F@#K me up if I didn’t get his phone working RIGHT NOW”. I just assured him that he would have to follow through with his threat, because it was something I had no control over. I didn’t even drop the call for him cursing me out … I assumed the next call was going to be the same anyway.
I can honestly say that most people calling in just wanted the “is it me, or is it a problem” question answered, and they were cool with the answer I gave them. Hell, I always wonder the same thing when the power goes out, or cable, or whatever. Those that called in telling me about life and death situations that depend totally on their cellphone … I tried to tell them in a nice way, without being a smart-ass, that they should really consider an alternate means of communication rather than wasting their time yelling at me about it.
It was a special night to work :/ … and I’m really hoping I’m off the next time this happens (it’s technology, it’s bound to happen again someday)

By: kershon

kershon — Thu, 26 Nov 2009 22:46:42 +0000

AMEN!

By: kendrix_myrealname

kendrix_myrealname — Fri, 13 Nov 2009 14:31:34 +0000

For the past week I’ve experienced network failure and it’s highly unacceptable but I called them just to see what the problem was and they were more than happy to give me a credit for each day I was out of service. That was business handled professionally. When we had the same issue with att they claimed that we used the phone too much and that they couldn’t help. So don’t bash t mobile. They’re not totally incapable. They are a great company and I’m glad to have them as a provider

By: GFAB

GFAB — Sat, 07 Nov 2009 22:34:54 +0000

Its amazing to see how reliant people are on their cell phones. I understand we have people on call, EMTs, doctors, nurses, babysitters and blah de blah. But it absolutely uphauls me to see that people will actually come to an irate level when something happens to their cellular service and especially when it cannot be resolved by a quick snap of the fingers. There are thousands of possibilities for what can cause an issue as what happened on tuesday. The rapid response team for Tmobile has been one of the fasted teams i have ever seen. I completely agree with the statement made by CMEBME, you CANNOT put your life in the hands of a man made network..you will never survive. Also, I think one good lesson to learn is that when you have an issue with your services, screaming at the rep on the other end of the line is NOT going to help you come to a resolution..its only going to frustrate you more, and cause the rep to be hesitant in doing everything in their power to make sure you end up happy. Learn patience, and although it is frustrating at the time, Tmobile will always come through and make sure everything is resolved, and will make sure you are compensated if there is an issue persisting for an long period of time…and NO 3hrs is not considered a long period of time.

By: CMAN

CMAN — Thu, 05 Nov 2009 00:48:11 +0000

I had no issues with my G1 during this outage (Milwaukee, wi). I think T-MOBILE’s customer service is top-notch! They are always friendly and helpful. I work for a public safety agency and our radio systems go down all the time. Stuff like this is going to happen. The thing to look for is how they respond to it…that’s what counts in my opinion. Seeya

By: The Lizard Of Oz

The Lizard Of Oz — Thu, 05 Nov 2009 00:02:20 +0000

I am not mad at T-mobile, and I am certainly not leaving them over this but my job requires me to be on call so being down for 26 hours and counting in my case is more than a small problem. Don’t get me wrong, I would rather not be on call but I am. I wonder how many T-Mobile Rapid Response Team members were on call and couldn’t be reached?

By: CMEBME

CMEBME — Wed, 04 Nov 2009 23:13:12 +0000

To add credibility to my statement I currently work for ATT and have for over a year now as a Cellular Service Technician, but I have worked for both T-Mobile (3yrs) and Sprint (1 Yr). While yesterday’s network outage was a great inconvenience to say the least, why is it that so many people have stepped up to sling T-Mobile in front of the firing squad? What in your mind makes there system impervious to failure. As Stated prior I worked for them in the south eastern part of the country and through Hurricanes, Intense wind and rains and to the North with extreme cold and snow they have always been on top of recovery and have truly implemented fail safes to try an prevent outages. There’s not a cellular provided in the United States that does not experience some form of Outage most of which are out of there control. Most of you consumers do not and care not to truly understand the processes and systems that are in place to deliver those calls. Well here’s a quick lesson IT’S A MAN MADE NETWORK. Things happen! Stop putting blame on the company for failing and blame one self for being so dependent on something you cannot control. T-Mo is just 13 years in business yes they acquired a few companies that are older but there established network is just 13 years old. Please leave the drama back where you came from.

You know

Verizon- Most customer poor revenue
ATT- Most Bars – But consistency with those bars are far from great
Sprint – Lets not touch that.

T- Mobile is and will be for a while the underdog that fights to survive the media hype of MORE CUSTOMERS, MORE BARS and a I Phone (woohoo still struggling to validate the hype in 2009) , and oh yeah the Yellow and Black Losers. If Magenta left a bad taste in your mouth because you couldn’t make a call, leave and I assure you before you thirty days is up you will be back, you know after your first bill at Verizon, ATT and Sprint that’s equivalent to you car note and the realization that your high tech ubber stylish phone will have more bars, more customer to call but will probably not work past the buyers remorse window.