Comments on: T-Mobile Must Love Danger/Microsoft Right About Now

By: Joseph Singer

Joseph Singer — Tue, 13 Oct 2009 19:11:05 +0000

@Justin: Just in case you didn’t know class action law suits get just about bupkes (nothing) for the end user. It makes lots of money for the attorneys and is there mostly just to cause pain for the person/entity being sued. If it’s T-Mobile (who didn’t have anything to do with the outage/loss of data) it may result in them raising fees or prices.

By: rdaneel72

rdaneel72 — Tue, 13 Oct 2009 01:24:13 +0000

I feel for all the Sidekick users who lost data. I had the original B&W SK when it first came out, and it was an incredible device for its time. It was the first smartphone for regular people, before push email and wireless internet became mainstream. I eventually upgraded to an SK2, and the transition was as seemless as swapping my SIM and logging in. Seeing all my data transfer over was an exciting moment.

The server-side operations were as defining a feature of the SK platform as the swiveling screen. How could those servers not be backed up? I was disappointed to hear MS absorbed Danger, but I never would’ve thought something like this could happen in 2009.

The SK/Hiptop community was great when I was a part of it, and the SK was a defining platform for T-Mo. Can the community survive this catastrophe?

A real shame that a beloved platform and a unique community can be destroyed by the stupidity of people who did nothing to build it.

By: jose tineo

jose tineo — Tue, 13 Oct 2009 01:04:58 +0000

they hook me up with a bb 8900 for 140 with no contract extention, im happy….

By: Margie

Margie — Tue, 13 Oct 2009 01:01:14 +0000

As far as my prepaid Sidekick Slide, right now, I do fairly well with most of the functions. I have most everything back. I must be lucky. The only thing I can’t access is the Download Catalog.

By: ps

ps — Tue, 13 Oct 2009 00:23:51 +0000

This looks to be updated from previous statements, is this saying that only some customer’s lost data and not all?

By: Kickstar13

Kickstar13 — Mon, 12 Oct 2009 23:21:23 +0000

@wayneNtampa
There are RUMORS going around that it was because Microsoft was upgrading their SAN (Storage Area Network aka the thing that stores all your data) and had hired Hitachi to come in and do it for them. Typically in an upgrade like this, you are expected to make backups of your SAN before the upgrade happens. Microsoft failed to make these backups for some reason. Not sure if it was because of the amount of data that would be required, if they didn’t have time to do it, or if they simply forgot. Regardless of why, Microsoft should know better. So Hitachi worked on upgrading the SAN and something went wrong, resulting in it’s destruction. And Microsoft didn’t have a WORKING BACKUP to restore the information back to.

By: wayneNtampa

wayneNtampa — Mon, 12 Oct 2009 23:13:12 +0000

What actually caused the problem? What assurance is there that it can’t happen again?

By: fort

fort — Mon, 12 Oct 2009 23:02:06 +0000

Another Microsoft crash…..T-mobile should announce they will no longer support MS. Let MS take the blame.

By: Jeric

Jeric — Mon, 12 Oct 2009 22:55:07 +0000

The last email I have got on my sidekick wa on October 1st. It has always been slow (ranging from 15 minutes to 1 day to get an email), but it has stopped working all together. I just hope it continues for another week so I can get a discounted cliq.

By: Rick

Rick — Mon, 12 Oct 2009 22:13:27 +0000

A month’s free service pretty much wipes out yearly profit I suspect. No doubt TMO is re-thinking Sidekick profitability…

And taking devices off sale makes sense, if for no other reason than they couldn’t set up a new Sidekick during the outage…:(

If indeed TMO pursues making Sidekick users offers to migrate to other phones, that would probably doom Sidekick to a swift and certain death. Hey, outages have consequences. You snooze, you lose.

Now, how do you get a Sidekick user on a Curve? Hehe…