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T-Mobile announcing the Danger/Microsoft server failure which resulted in many users losing their personal info (maybe forever), has left Sidekick users frustrated with T-Mobile. Even with the free month of data service, subscribers are still unhappy. The guys over at Gizmodo have received a tip that T-Mobile has offered the customer discounts on other smartphones (G1, BlackBerry, MyTouch), and has also released the customer from their contract. T-Mobile has already stated they have an additional incentive in store for Sidekick users that lost their personal info, which T-Mobile USA spokesperson Cara Walker noted that was only a minority. In addition, T-Mobile has halted all Sidekick sales on their website and some retail stores as well. T-Mobile was planning a follow-up check today for any issues that still remain with the Sidekick data, so stay tuned! Feel free to leave your thoughts/opinions in the comments below!
UPDATE: T-Mobile claims that all data service has been restored but some data is forever lost. All customers will get a free month of service, and some will be offered “additional” compensation to “reinforce how valuable they are as a T-Mobile customer.”
Here is the official statement:
Virtually all data services have been restored. Also, T-Mobile voice and text services were not impacted.A subset of Sidekick customers appear to have lost data. We do not have an exact number, but we believe it is a minority of customers. We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content.Sidekick sales are temporarily on hold as Microsoft/Danger continues to work on maintaining platform stability. At this point, virtually all data services are operational.All impacted Sidekick users will receive credit for one month of Sidekick data service. We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those who have lost your content to help reinforce how valuable you are as a T-Mobile customer.